tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,667,173,544,812,540 | neutral | 0.6548 | null | 0 | Southwest | null | thaisayz | null | 0 | @SouthwestAir where is mines? | null | 2015-02-22 17:16:52 -0800 | USA | Central Time (US & Canada) |
569,667,075,280,498,700 | positive | 1 | null | null | Southwest | null | cvandivere | null | 0 | @SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! | [29.65283375, -95.275749] | 2015-02-22 17:16:29 -0800 | null | null |
569,667,019,693,359,100 | neutral | 1 | null | null | Southwest | null | lauravelasquez | null | 3 | @SouthwestAir ...and how does one obtain this companion pass? | null | 2015-02-22 17:16:16 -0800 | Denver, CO | Eastern Time (US & Canada) |
569,666,778,030,346,240 | positive | 0.6535 | null | null | Southwest | null | ScottSusman | null | 0 | @SouthwestAir Yes, please. | null | 2015-02-22 17:15:18 -0800 | null | Central Time (US & Canada) |
569,666,708,278,878,200 | neutral | 1 | null | null | Southwest | null | FSXPlayer99 | null | 0 | @SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O | null | 2015-02-22 17:15:01 -0800 | México | Eastern Time (US & Canada) |
569,666,606,424,420,350 | positive | 1 | null | null | Southwest | null | Jeffb2 | null | 0 | @SouthwestAir sign me up! | null | 2015-02-22 17:14:37 -0800 | null | null |
569,666,513,352,806,400 | positive | 0.6633 | null | null | Southwest | null | lot223 | null | 0 | @SouthwestAir just got mine..now where to go?? | null | 2015-02-22 17:14:15 -0800 | null | Central Time (US & Canada) |
569,666,470,482,804,740 | negative | 1 | Can't Tell | 1 | Southwest | null | k_wasie | null | 0 | @SouthwestAir wifi is the worst $8 investment I have ever made. | null | 2015-02-22 17:14:05 -0800 | The happiest place on Earth! | Eastern Time (US & Canada) |
569,665,019,899,572,200 | neutral | 1 | null | null | Southwest | null | T_Smooth87 | null | 0 | @SouthwestAir Can I get any help with Cancelled Flighting my flight reservation? | null | 2015-02-22 17:08:19 -0800 | Fayette County/Oakland #901 | Central Time (US & Canada) |
569,660,864,653,099,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | rebaabq | null | 0 | @SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting | null | 2015-02-22 16:51:48 -0800 | null | null |
569,660,698,231,308,300 | neutral | 0.6926 | null | 0 | Southwest | null | arteriesrus | null | 0 | @SouthwestAir I have followed you. Awaiting your DM. | [40.91509493, -81.4367726] | 2015-02-22 16:51:08 -0800 | Salt Lake City | Mountain Time (US & Canada) |
569,658,322,732,757,000 | neutral | 0.7067 | null | 0 | Southwest | null | Ashishwadhwa9 | null | 0 | @SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets | null | 2015-02-22 16:41:42 -0800 | null | null |
569,657,389,722,550,300 | negative | 1 | Lost Luggage | 1 | Southwest | null | jparkermastin | null | 0 | @SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI. | null | 2015-02-22 16:38:00 -0800 | null | null |
569,655,614,432,915,460 | negative | 1 | Late Flight | 1 | Southwest | null | attra_versiamo | null | 0 | @SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous | null | 2015-02-22 16:30:56 -0800 | null | null |
569,652,584,761,462,800 | negative | 1 | Lost Luggage | 0.6448 | Southwest | null | ciaobellaxoxo89 | null | 0 | @SouthwestAir should get their shit together before they owe my $2,000 for my bag. | null | 2015-02-22 16:18:54 -0800 | null | null |
569,651,470,615,887,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Techno_Quaya | null | 0 | @SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it. | null | 2015-02-22 16:14:28 -0800 | college | Eastern Time (US & Canada) |
569,650,294,746,820,600 | negative | 1 | Late Flight | 1 | Southwest | null | mikeslagle | null | 0 | @SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time. | [32.73284288, -117.19634507] | 2015-02-22 16:09:48 -0800 | null | Pacific Time (US & Canada) |
569,649,779,090,833,400 | negative | 1 | Can't Tell | 0.6714 | Southwest | null | CheyHoProblems | null | 0 | @SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!! | null | 2015-02-22 16:07:45 -0800 | null | Mountain Time (US & Canada) |
569,649,617,802,891,260 | negative | 1 | Can't Tell | 0.6846 | Southwest | null | jameswbetts | null | 0 | @SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi! | null | 2015-02-22 16:07:07 -0800 | Sunny Florida | Eastern Time (US & Canada) |
569,649,277,888,106,500 | neutral | 0.6809 | null | 0 | Southwest | null | courtney_curley | null | 0 | @SouthwestAir got it. Next time I will know about paying extra to make the A Line. | null | 2015-02-22 16:05:46 -0800 | null | null |
569,648,240,150,204,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | arteriesrus | null | 0 | @SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work?? | [40.91497406, -81.43686526] | 2015-02-22 16:01:38 -0800 | Salt Lake City | Mountain Time (US & Canada) |
569,646,857,632,096,260 | neutral | 0.6592 | null | null | Southwest | null | ae4mcae | null | 0 | @SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo | null | 2015-02-22 15:56:09 -0800 | Fremont, CA | Pacific Time (US & Canada) |
569,644,697,309,872,100 | positive | 0.6406 | null | 0 | Southwest | null | seve12345 | null | 0 | @SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group | null | 2015-02-22 15:47:33 -0800 | null | Quito |
569,644,492,040,613,900 | positive | 0.6807 | null | 0 | Southwest | null | cyndibrown327 | null | 0 | @SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :) | null | 2015-02-22 15:46:45 -0800 | null | Eastern Time (US & Canada) |
569,644,456,376,340,500 | positive | 0.6748 | null | null | Southwest | null | AuGres_MI | null | 0 | @SouthwestAir Thanks. | [42.58417604, -83.1064707] | 2015-02-22 15:46:36 -0800 | Back in the Mitten | null |
569,644,414,395,486,200 | neutral | 1 | null | null | Southwest | null | TaylorLumsden | null | 0 | @SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax | null | 2015-02-22 15:46:26 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,644,350,906,310,660 | negative | 1 | Late Flight | 0.6663 | Southwest | null | masonsontwiter2 | null | 0 | @SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday | null | 2015-02-22 15:46:11 -0800 | null | Alaska |
569,644,310,045,417,500 | positive | 1 | null | null | Southwest | null | SamuelLSchultz | null | 0 | @SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8 | null | 2015-02-22 15:46:01 -0800 | Houston, TX | Central Time (US & Canada) |
569,644,213,224,149,000 | positive | 1 | null | null | Southwest | null | hustler4life_ | null | 0 | @SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍 | null | 2015-02-22 15:45:38 -0800 | null | Pacific Time (US & Canada) |
569,640,446,999,203,840 | neutral | 0.6596 | null | 0 | Southwest | null | marvokino | null | 0 | @SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help! | null | 2015-02-22 15:30:40 -0800 | null | Central Time (US & Canada) |
569,639,587,842,281,500 | negative | 1 | Late Flight | 1 | Southwest | null | ColinHuntleyLA | null | 0 | @SouthwestAir Two delayed flights in a row. Neither one of them explained | null | 2015-02-22 15:27:15 -0800 | ATX/LA | Pacific Time (US & Canada) |
569,638,751,598,563,300 | negative | 1 | Late Flight | 1 | Southwest | null | masonsontwiter2 | null | 0 | @SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2 | null | 2015-02-22 15:23:56 -0800 | null | Alaska |
569,638,417,505,497,100 | negative | 1 | Customer Service Issue | 0.6561 | Southwest | null | masonsontwiter2 | null | 0 | @SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs | null | 2015-02-22 15:22:36 -0800 | null | Alaska |
569,638,063,825,154,050 | positive | 1 | null | null | Southwest | null | cyndibrown327 | null | 0 | @SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service! | null | 2015-02-22 15:21:12 -0800 | null | Eastern Time (US & Canada) |
569,635,513,138,860,000 | neutral | 1 | null | null | Southwest | null | AuGres_MI | null | 0 | @SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct? | [42.58399752, -83.10630667] | 2015-02-22 15:11:04 -0800 | Back in the Mitten | null |
569,635,428,237,778,940 | neutral | 0.7012 | null | 0 | Southwest | null | LetCourtRun | null | 0 | @SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead. | [39.87875827, -75.23722854] | 2015-02-22 15:10:44 -0800 | null | Central Time (US & Canada) |
569,630,183,747,153,900 | negative | 1 | Cancelled Flight | 0.6639 | Southwest | null | soylentgs | null | 0 | @SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. | null | 2015-02-22 14:49:53 -0800 | Missouri | Central Time (US & Canada) |
569,628,970,267,705,340 | negative | 1 | Bad Flight | 0.6804 | Southwest | null | KissesofGodiva | null | 0 | @SouthwestAir your wifi is angering me with its slowness | null | 2015-02-22 14:45:04 -0800 | #BrownsNation | null |
569,627,946,459,275,260 | positive | 0.689 | null | null | Southwest | null | Ekanewilliams | null | 0 | @SouthwestAir thank you! | null | 2015-02-22 14:41:00 -0800 | Washington, DC | null |
569,626,389,944,660,000 | negative | 1 | Late Flight | 0.6675 | Southwest | null | cvalenzuelaSD | null | 0 | @SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z | null | 2015-02-22 14:34:49 -0800 | null | Pacific Time (US & Canada) |
569,626,122,578,726,900 | positive | 1 | null | null | Southwest | null | stephwalker78 | null | 0 | @SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄 | null | 2015-02-22 14:33:45 -0800 | Southern Virginia!!!!!! | null |
569,624,788,244,828,160 | negative | 1 | Late Flight | 1 | Southwest | null | thowelliv | null | 0 | @SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all... | null | 2015-02-22 14:28:27 -0800 | Baltimore | Central Time (US & Canada) |
569,622,053,214,507,000 | negative | 1 | Can't Tell | 0.6912 | Southwest | null | RnCahill | null | 0 | @SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white? | null | 2015-02-22 14:17:35 -0800 | null | null |
569,620,438,734,807,040 | negative | 0.6575 | Customer Service Issue | 0.3375 | Southwest | null | kirsten_lana | null | 0 | @SouthwestAir just sent it | null | 2015-02-22 14:11:10 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,619,751,124,795,400 | negative | 1 | Can't Tell | 1 | Southwest | null | heyashleyglad | null | 0 | @SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue | null | 2015-02-22 14:08:26 -0800 | null | Central Time (US & Canada) |
569,619,309,401,546,750 | neutral | 1 | null | null | Southwest | null | katiefranci | null | 0 | @SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color | null | 2015-02-22 14:06:41 -0800 | null | Central Time (US & Canada) |
569,617,202,984,255,500 | positive | 1 | null | null | Southwest | null | emilymoffitt86 | null | 0 | @SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏 | null | 2015-02-22 13:58:18 -0800 | .kansas city. | null |
569,615,736,387,325,950 | negative | 1 | Bad Flight | 0.3487 | Southwest | null | Ekanewilliams | null | 0 | @SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler | null | 2015-02-22 13:52:29 -0800 | Washington, DC | null |
569,615,206,625,599,500 | negative | 0.6889 | Cancelled Flight | 0.6889 | Southwest | null | Doanthatsme | null | 0 | @SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!! | null | 2015-02-22 13:50:22 -0800 | no where | Pacific Time (US & Canada) |
569,614,436,660,432,900 | negative | 1 | Bad Flight | 0.6291 | Southwest | null | Doanthatsme | null | 0 | @SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon! | null | 2015-02-22 13:47:19 -0800 | no where | Pacific Time (US & Canada) |
569,613,284,455,948,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | kesslerj24 | null | 0 | @SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service! | null | 2015-02-22 13:42:44 -0800 | null | null |
569,613,113,718,218,750 | negative | 1 | Can't Tell | 0.6447 | Southwest | null | NatassaCahill | null | 0 | @SouthwestAir your "complimentary" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy! | null | 2015-02-22 13:42:03 -0800 | null | null |
569,612,549,458,522,100 | negative | 1 | Can't Tell | 1 | Southwest | null | Dablamo | null | 0 | @SouthwestAir worst air line ever, you have no compassion of the handicapped | null | 2015-02-22 13:39:49 -0800 | null | null |
569,612,143,873,490,940 | neutral | 0.6618 | null | 0 | Southwest | null | jkhantivong29 | null | 0 | @SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option! | null | 2015-02-22 13:38:12 -0800 | Denver | null |
569,611,549,960,044,540 | negative | 1 | Cancelled Flight | 1 | Southwest | null | NatassaCahill | null | 0 | @SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr! | null | 2015-02-22 13:35:51 -0800 | null | null |
569,610,806,196,768,800 | neutral | 1 | null | null | Southwest | null | G1GARRISON | null | 0 | @SouthwestAir done | null | 2015-02-22 13:32:53 -0800 | null | null |
569,607,647,051,317,250 | neutral | 0.3498 | null | 0 | Southwest | null | kimwatsontanner | null | 0 | @SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC | null | 2015-02-22 13:20:20 -0800 | Loomis, CA (Near SacTown) | Pacific Time (US & Canada) |
569,607,114,462,793,700 | neutral | 0.6772 | null | null | Southwest | null | SBaskinEvents | null | 1 | @SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz | null | 2015-02-22 13:18:13 -0800 | Hanover, Maryland | null |
569,606,089,316,167,700 | positive | 1 | null | null | Southwest | null | NmJean05 | null | 0 | @SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around. | null | 2015-02-22 13:14:09 -0800 | Newark, NJ | Eastern Time (US & Canada) |
569,604,665,240,895,500 | negative | 1 | Damaged Luggage | 1 | Southwest | null | TheAndyHolland | null | 0 | @SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement? | null | 2015-02-22 13:08:29 -0800 | Washington DC | Eastern Time (US & Canada) |
569,604,198,033,170,400 | negative | 1 | Flight Booking Problems | 0.3542 | Southwest | null | dflindzy_david | null | 0 | @SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed | null | 2015-02-22 13:06:38 -0800 | null | null |
569,604,066,239,762,400 | positive | 0.6604 | null | null | Southwest | null | HybridMovementC | null | 0 | @SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC- | null | 2015-02-22 13:06:06 -0800 | everywhere, all the time. | null |
569,603,326,947,364,860 | negative | 1 | Cancelled Flight | 1 | Southwest | null | megmclaughlin | null | 0 | @SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again | null | 2015-02-22 13:03:10 -0800 | null | Eastern Time (US & Canada) |
569,602,278,988,120,060 | negative | 1 | Customer Service Issue | 0.6701 | Southwest | null | mrpearson3rd | null | 0 | @SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney | null | 2015-02-22 12:59:00 -0800 | null | null |
569,601,658,491,002,900 | positive | 1 | null | null | Southwest | null | lkreed66 | null | 0 | @SouthwestAir My Fav!!!! | null | 2015-02-22 12:56:32 -0800 | null | null |
569,598,614,235,942,900 | negative | 1 | Late Flight | 1 | Southwest | null | BattleB_studios | null | 0 | @SouthwestAir our flight is delayed till tomorrow curse the weather | null | 2015-02-22 12:44:26 -0800 | null | null |
569,598,588,378,087,400 | negative | 0.67 | Flight Attendant Complaints | 0.34 | Southwest | null | JessicaTickle | null | 0 | @SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁 | null | 2015-02-22 12:44:20 -0800 | CA & MI | Alaska |
569,598,511,483,789,300 | neutral | 0.6385 | null | 0 | Southwest | null | MStudioFBA | null | 0 | @SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking. | null | 2015-02-22 12:44:02 -0800 | USA | Mountain Time (US & Canada) |
569,596,778,426,855,400 | positive | 0.6852 | null | 0 | Southwest | null | leahrotella | null | 0 | @SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials. | null | 2015-02-22 12:37:09 -0800 | Albany, New York | Eastern Time (US & Canada) |
569,596,469,105,299,460 | neutral | 0.6397 | null | null | Southwest | null | hlirvine | null | 0 | @SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB | null | 2015-02-22 12:35:55 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,591,945,816,772,600 | negative | 1 | Bad Flight | 0.3443 | Southwest | null | tikidaisy | null | 0 | @SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch "Buy" | [30.27027027, -97.74064527] | 2015-02-22 12:17:57 -0800 | Washington, DC | America/New_York |
569,590,208,095,768,600 | neutral | 0.6598 | null | null | Southwest | null | JessicaTickle | null | 0 | @SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz | null | 2015-02-22 12:11:02 -0800 | CA & MI | Alaska |
569,589,955,837,628,400 | neutral | 1 | null | null | Southwest | null | MysticlyClear | null | 0 | @SouthwestAir I heard a rumor flight 898 was Cancelled Flightled. Is this true? | null | 2015-02-22 12:10:02 -0800 | Texas | Mountain Time (US & Canada) |
569,589,454,194,790,400 | positive | 0.6536 | null | null | Southwest | null | hlirvine | null | 0 | @SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter | null | 2015-02-22 12:08:02 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,589,379,385,008,100 | positive | 1 | null | null | Southwest | null | TheDarrenHickey | null | 0 | @SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass | [33.4338494, -111.9963312] | 2015-02-22 12:07:45 -0800 | Indianapolis | Eastern Time (US & Canada) |
569,589,079,710,380,000 | negative | 1 | Lost Luggage | 0.6942 | Southwest | null | mcloeren | null | 0 | @SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs) | null | 2015-02-22 12:06:33 -0800 | Bethesda MD | Quito |
569,588,375,037,960,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | DigitalCK | null | 0 | @SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL | [33.00605781, -96.76519155] | 2015-02-22 12:03:45 -0800 | Dallas, Tx | Central Time (US & Canada) |
569,588,348,593,025,000 | negative | 0.3546 | Can't Tell | 0.3546 | Southwest | null | marysilvadoctor | null | 0 | @SouthwestAir thanks for the response - flight time has passed - rebooked now | [41.72810364, -71.43406677] | 2015-02-22 12:03:39 -0800 | Nashville, TN | Central Time (US & Canada) |
569,587,157,574,135,800 | negative | 0.6888 | Bad Flight | 0.3499 | Southwest | null | danihampton | null | 0 | <3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks! | null | 2015-02-22 11:58:55 -0800 | null | Arizona |
569,586,743,831,191,550 | positive | 1 | null | null | Southwest | null | danihampton | null | 0 | @SouthwestAir you guys rule. I will DM you. <3 Thank you. | null | 2015-02-22 11:57:16 -0800 | null | Arizona |
569,586,235,259,404,300 | positive | 0.678 | null | null | Southwest | null | EffremFGoodman | null | 0 | @SouthwestAir good to be back. See you all again in several weeks. | [34.7300769, -92.219814] | 2015-02-22 11:55:15 -0800 | #DFWLittleRockMempLAVegas#MS# | null |
569,586,098,772,578,300 | negative | 0.6822 | Bad Flight | 0.3485 | Southwest | null | TacoDangerous | null | 0 | @SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF | null | 2015-02-22 11:54:43 -0800 | Two Guns, Arizona | Central Time (US & Canada) |
569,585,343,084,650,500 | positive | 0.6906 | null | 0 | Southwest | null | Jesswhy | null | 0 | @SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight! | null | 2015-02-22 11:51:42 -0800 | null | Pacific Time (US & Canada) |
569,584,744,532,287,500 | negative | 0.6479 | Can't Tell | 0.3628 | Southwest | null | adrianarebelo_ | null | 0 | @SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!! | null | 2015-02-22 11:49:20 -0800 | null | Atlantic Time (Canada) |
569,584,431,544,971,260 | neutral | 0.6747 | null | 0 | Southwest | null | JoshuaWaldorf | null | 0 | @SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday? | null | 2015-02-22 11:48:05 -0800 | Texas | Central Time (US & Canada) |
569,577,548,318,777,340 | negative | 1 | Cancelled Flight | 1 | Southwest | null | bashomosko | null | 0 | .@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :( | null | 2015-02-22 11:20:44 -0800 | boulder, co | Pacific Time (US & Canada) |
569,576,624,158,437,400 | negative | 0.6465 | Customer Service Issue | 0.6465 | Southwest | null | dan_humboldt | null | 0 | @SouthwestAir could I get a phone call from a customer service rep to get the issue resolved? | null | 2015-02-22 11:17:04 -0800 | null | null |
569,576,038,289,711,100 | positive | 1 | null | null | Southwest | null | RichardAWeber | null | 0 | @SouthwestAir think you have great people working for you. | null | 2015-02-22 11:14:44 -0800 | null | null |
569,571,448,412,438,500 | positive | 1 | null | null | Southwest | null | SamPalazzolo | null | 0 | @SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport | null | 2015-02-22 10:56:30 -0800 | San Diego, CA USA | Pacific Time (US & Canada) |
569,571,437,389,881,340 | negative | 0.6078 | Bad Flight | 0.6078 | Southwest | null | TheDarrenHickey | null | 0 | @SouthwestAir here's a first..both pilot and first officer in galley during flight... | null | 2015-02-22 10:56:27 -0800 | Indianapolis | Eastern Time (US & Canada) |
569,568,079,761,403,900 | neutral | 0.6598 | null | 0 | Southwest | null | briandotcom | null | 0 | @SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather | null | 2015-02-22 10:43:06 -0800 | UTSA '13 | Central Time (US & Canada) |
569,567,144,318,365,700 | negative | 1 | Cancelled Flight | 0.6562 | Southwest | null | Kehrricane | null | 0 | @SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes. | null | 2015-02-22 10:39:23 -0800 | Wichita | Central Time (US & Canada) |
569,567,028,136,296,450 | neutral | 0.3444 | null | 0 | Southwest | null | PasstheJman | null | 0 | @SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway. | [41.77838296, -87.7409109] | 2015-02-22 10:38:56 -0800 | null | Mountain Time (US & Canada) |
569,566,673,235,271,700 | negative | 1 | Customer Service Issue | 0.6983 | Southwest | null | mightymolar | null | 0 | @SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew | [38.84884095, -77.04207298] | 2015-02-22 10:37:31 -0800 | Rockville, Maryland | Eastern Time (US & Canada) |
569,565,359,524,716,540 | negative | 0.6632 | Can't Tell | 0.3474 | Southwest | null | paydirt434 | null | 0 | @SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error. | null | 2015-02-22 10:32:18 -0800 | Herndon, VA | Eastern Time (US & Canada) |
569,562,867,281,690,600 | neutral | 1 | null | null | Southwest | null | allie_kaji621 | null | 0 | @SouthwestAir safety back in Dallas! | null | 2015-02-22 10:22:24 -0800 | Den10 | Central Time (US & Canada) |
569,561,754,163,769,340 | negative | 1 | Customer Service Issue | 0.69 | Southwest | null | Shivener | null | 0 | @SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss | null | 2015-02-22 10:17:58 -0800 | null | Quito |
569,558,600,353,390,600 | positive | 1 | null | null | Southwest | null | justatinydragon | null | 0 | @SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋 | null | 2015-02-22 10:05:26 -0800 | null | Eastern Time (US & Canada) |
569,557,305,961,750,500 | neutral | 0.3491 | null | 0 | Southwest | null | Million_Miler | null | 0 | @SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03 | null | 2015-02-22 10:00:18 -0800 | null | null |
569,556,215,375,613,950 | negative | 1 | Cancelled Flight | 0.6412 | Southwest | null | Million_Miler | null | 0 | @SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove | null | 2015-02-22 09:55:58 -0800 | null | null |
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