tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,346,451,526,041,600 | positive | 1 | null | null | Southwest | null | Lmpilson | null | 0 | @SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!! | null | 2015-02-21 20:02:26 -0800 | Fairfax, VA
| null |
569,345,829,653,254,140 | negative | 1 | Lost Luggage | 0.3521 | Southwest | null | portlandbridges | null | 0 | @SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits... | null | 2015-02-21 19:59:58 -0800 | null | null |
569,344,036,256,903,200 | negative | 1 | Customer Service Issue | 0.6813 | Southwest | null | kaylaelainefox | null | 0 | @SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help | null | 2015-02-21 19:52:50 -0800 | Norfolk, VA | Central Time (US & Canada) |
569,343,579,899,822,100 | neutral | 1 | null | null | Southwest | null | parTAYwithBIER | null | 1 | @SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️ | null | 2015-02-21 19:51:01 -0800 | from the middle of america | Eastern Time (US & Canada) |
569,342,909,205,647,360 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Tom_Fili | null | 0 | @SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight | null | 2015-02-21 19:48:22 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,342,650,068,934,660 | negative | 1 | Cancelled Flight | 1 | Southwest | null | opfree | null | 0 | @SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again. | null | 2015-02-21 19:47:20 -0800 | null | null |
569,342,608,813,793,300 | negative | 1 | Customer Service Issue | 0.6799 | Southwest | null | offroad437km | null | 0 | @SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working??? | null | 2015-02-21 19:47:10 -0800 | null | Central Time (US & Canada) |
569,341,791,482,220,540 | positive | 1 | null | null | Southwest | null | MickeySnowflake | null | 0 | @SouthwestAir Thanks for helping out! Class act, all the way... see you in the air! | null | 2015-02-21 19:43:55 -0800 | N 30°23' 0'' / W 97°44' 0'' | null |
569,340,341,956,038,660 | negative | 1 | Cancelled Flight | 1 | Southwest | null | AmyKeefe | null | 0 | @SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund | null | 2015-02-21 19:38:10 -0800 | null | null |
569,338,800,452,669,440 | negative | 1 | Cancelled Flight | 0.6632 | Southwest | null | sammy_ike_blaze | null | 0 | @SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away. | null | 2015-02-21 19:32:02 -0800 | New York, NY | Eastern Time (US & Canada) |
569,337,520,573,390,850 | negative | 1 | Customer Service Issue | 0.6593 | Southwest | null | mullane_michael | null | 0 | @SouthwestAir On hold with airline 45 min and counting. Service is terrible! | null | 2015-02-21 19:26:57 -0800 | null | null |
569,336,975,750,094,850 | negative | 1 | Customer Service Issue | 1 | Southwest | null | tyziniel | null | 0 | @SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help? | null | 2015-02-21 19:24:47 -0800 | Chicago, IL | null |
569,336,871,853,170,700 | negative | 1 | Late Flight | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous | [39.1848041, -76.6787131] | 2015-02-21 19:24:22 -0800 | Tallahassee, FL | America/Chicago |
569,336,246,474,022,900 | neutral | 1 | null | null | Southwest | null | OrlandoVIPs | null | 0 | @SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p | [28.44752379, -81.46716587] | 2015-02-21 19:21:53 -0800 | Orlando.South Beach.Vegas | Eastern Time (US & Canada) |
569,335,624,056,090,600 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Tom_Fili | null | 0 | @SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done | null | 2015-02-21 19:19:25 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,334,635,227,820,000 | negative | 0.648 | Cancelled Flight | 0.648 | Southwest | null | JayWogi | null | 0 | @SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you? | null | 2015-02-21 19:15:29 -0800 | Houston, Texas | Central Time (US & Canada) |
569,334,621,252,526,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | _JASSSYY | null | 0 | @SouthwestAir your phone lines suck. I have a dilemma. | null | 2015-02-21 19:15:26 -0800 | Beysus | Pacific Time (US & Canada) |
569,333,637,382,053,900 | negative | 1 | Lost Luggage | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me. | [39.1780768, -76.670155] | 2015-02-21 19:11:31 -0800 | Tallahassee, FL | America/Chicago |
569,333,553,705,693,200 | negative | 0.6461 | Lost Luggage | 0.6461 | Southwest | null | DAmico_J | null | 0 | @SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work. | null | 2015-02-21 19:11:11 -0800 | RI when home. | Eastern Time (US & Canada) |
569,332,773,326,090,240 | negative | 1 | Late Flight | 0.3573 | Southwest | null | nusaiba | null | 0 | @SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it | null | 2015-02-21 19:08:05 -0800 | null | Pacific Time (US & Canada) |
569,332,471,193,595,900 | negative | 1 | Lost Luggage | 0.6372 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me. | null | 2015-02-21 19:06:53 -0800 | Tallahassee, FL | America/Chicago |
569,332,442,194,178,050 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Tom_Fili | null | 2 | @SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways | null | 2015-02-21 19:06:46 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,332,152,065,593,340 | positive | 1 | null | null | Southwest | null | claywhittington | null | 0 | @SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT! | null | 2015-02-21 19:05:37 -0800 | Wilmington, North Carolina | Eastern Time (US & Canada) |
569,330,414,193,483,800 | positive | 0.6753 | null | null | Southwest | null | ke_gluth | null | 0 | @SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him | null | 2015-02-21 18:58:43 -0800 | null | Central Time (US & Canada) |
569,329,014,826,864,640 | negative | 1 | Cancelled Flight | 1 | Southwest | null | bradtronic | null | 0 | @SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled? | null | 2015-02-21 18:53:09 -0800 | Chicago | Central Time (US & Canada) |
569,324,719,993,827,300 | negative | 0.6966 | Lost Luggage | 0.6966 | Southwest | null | asreese | null | 0 | @SouthwestAir you have no baggage tracking system? | null | 2015-02-21 18:36:05 -0800 | Washington, DC | null |
569,324,035,835,711,500 | positive | 0.6972 | null | null | Southwest | null | AStempleimages | null | 0 | @SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF | null | 2015-02-21 18:33:22 -0800 | San Juan Island, WA | Pacific Time (US & Canada) |
569,323,555,365,752,800 | negative | 1 | Late Flight | 0.6327 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved. | [39.1766101, -76.6700606] | 2015-02-21 18:31:27 -0800 | Tallahassee, FL | America/Chicago |
569,321,988,591,906,800 | negative | 1 | Cancelled Flight | 0.3453 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare! | [39.1766101, -76.6700606] | 2015-02-21 18:25:14 -0800 | Tallahassee, FL | America/Chicago |
569,320,844,503,228,400 | negative | 1 | Lost Luggage | 0.6484 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme | [39.1765188, -76.6696894] | 2015-02-21 18:20:41 -0800 | Tallahassee, FL | America/Chicago |
569,318,991,224,803,300 | neutral | 1 | null | null | Southwest | null | NmJean05 | null | 0 | @SouthwestAir I am just wondering when are you going to open up fares for November? | null | 2015-02-21 18:13:19 -0800 | Newark, NJ | Eastern Time (US & Canada) |
569,318,905,476,476,900 | neutral | 1 | null | null | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat. | [39.1766716, -76.6694354] | 2015-02-21 18:12:59 -0800 | Tallahassee, FL | America/Chicago |
569,318,043,702,177,800 | negative | 0.6552 | Cancelled Flight | 0.6552 | Southwest | null | taylor_nacci | null | 0 | @SouthwestAir crazy how every airline flew out to the northeast tonight except you | [42.19881665, -83.3859395] | 2015-02-21 18:09:33 -0800 | 10/5/13 | Eastern Time (US & Canada) |
569,317,747,101,982,700 | negative | 1 | Lost Luggage | 0.6534 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail | [39.1766628, -76.6694238] | 2015-02-21 18:08:22 -0800 | Tallahassee, FL | America/Chicago |
569,316,487,447,621,600 | positive | 1 | null | null | Southwest | null | WOOKesq | null | 0 | @SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise | null | 2015-02-21 18:03:22 -0800 | catch me if you can | Eastern Time (US & Canada) |
569,316,220,551,372,800 | negative | 0.6725 | Can't Tell | 0.3493 | Southwest | null | CandiceThurrott | null | 0 | @SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help! | null | 2015-02-21 18:02:19 -0800 | Middletown, CT | null |
569,314,535,103,983,600 | negative | 1 | Lost Luggage | 0.6771 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious | null | 2015-02-21 17:55:37 -0800 | Tallahassee, FL | America/Chicago |
569,313,760,864,632,800 | neutral | 0.6459 | null | 0 | Southwest | null | BK_ATX15 | null | 0 | @SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance? | null | 2015-02-21 17:52:32 -0800 | Austin, TX | null |
569,313,734,566,547,460 | neutral | 1 | null | null | Southwest | null | WOOKesq | null | 0 | @SouthwestAir sending now via dm | null | 2015-02-21 17:52:26 -0800 | catch me if you can | Eastern Time (US & Canada) |
569,312,734,896,136,200 | positive | 0.668 | null | 0 | Southwest | null | Sluggohill | null | 0 | @SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight. | null | 2015-02-21 17:48:27 -0800 | Columbus OH | null |
569,312,688,272,052,200 | positive | 0.6526 | null | null | Southwest | null | reiokam | null | 0 | @SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone? | [0.0, 0.0] | 2015-02-21 17:48:16 -0800 | Los Angeles/SF/Palo Alto | Pacific Time (US & Canada) |
569,311,935,835,062,300 | neutral | 1 | null | null | Southwest | null | kolak_jason | null | 0 | @SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate? | null | 2015-02-21 17:45:17 -0800 | null | Atlantic Time (Canada) |
569,311,644,934,807,550 | negative | 0.6939 | Customer Service Issue | 0.3776 | Southwest | null | DCBjr21 | null | 0 | @SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz | null | 2015-02-21 17:44:08 -0800 | null | Alaska |
569,311,482,950,897,660 | negative | 1 | Lost Luggage | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir bags fly free..just not to where you're going. | null | 2015-02-21 17:43:29 -0800 | Tallahassee, FL | America/Chicago |
569,310,885,191,286,800 | negative | 1 | Lost Luggage | 0.3824 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?! | null | 2015-02-21 17:41:06 -0800 | Tallahassee, FL | America/Chicago |
569,310,448,300,003,300 | negative | 1 | Can't Tell | 0.6878 | Southwest | null | ASheldDPT | null | 0 | @SouthwestAir Disappointed in the FAA "regulation" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited | null | 2015-02-21 17:39:22 -0800 | Ohio & Kentucky | null |
569,309,777,567,875,100 | positive | 1 | null | null | Southwest | null | PeteGiovine | null | 0 | @SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA | null | 2015-02-21 17:36:42 -0800 | null | Alaska |
569,308,881,438,052,350 | negative | 0.6695 | Can't Tell | 0.3541 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir Am I flying on Spirit air? | null | 2015-02-21 17:33:09 -0800 | Tallahassee, FL | America/Chicago |
569,308,552,671,707,140 | negative | 1 | Lost Luggage | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable. | [39.1766573, -76.669424] | 2015-02-21 17:31:50 -0800 | Tallahassee, FL | America/Chicago |
569,306,524,155,310,100 | positive | 0.6768 | null | 0 | Southwest | null | kolak_jason | null | 0 | @SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh. | null | 2015-02-21 17:23:47 -0800 | null | Atlantic Time (Canada) |
569,305,311,007,399,940 | negative | 1 | Lost Luggage | 0.6768 | Southwest | null | _crazdan | null | 0 | @SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on | null | 2015-02-21 17:18:57 -0800 | null | null |
569,304,845,091,524,600 | neutral | 0.6738 | null | null | Southwest | null | Sluggohill | null | 0 | @SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH | null | 2015-02-21 17:17:06 -0800 | Columbus OH | null |
569,304,533,140,185,100 | negative | 1 | Can't Tell | 0.6711 | Southwest | null | VinceEgan | null | 0 | @SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website? | null | 2015-02-21 17:15:52 -0800 | Hudson, NH | Eastern Time (US & Canada) |
569,302,780,013,355,000 | negative | 1 | Cancelled Flight | 0.6591 | Southwest | null | Sluggohill | null | 0 | @SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help. | null | 2015-02-21 17:08:54 -0800 | Columbus OH | null |
569,301,668,904,329,200 | negative | 1 | Can't Tell | 1 | Southwest | null | Laughable_con | null | 0 | @SouthwestAir you are the worst airline. Congrats!! | null | 2015-02-21 17:04:29 -0800 | null | null |
569,301,386,262,745,100 | neutral | 1 | null | null | Southwest | null | dcoadavon | null | 0 | @SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon | null | 2015-02-21 17:03:22 -0800 | San Diego | null |
569,301,244,948,324,350 | positive | 0.6622 | null | null | Southwest | null | scpetrel | null | 0 | @SouthwestAir I'll do that. Can't DM until you follow me. Thanks! | null | 2015-02-21 17:02:48 -0800 | Charleston, SC | Eastern Time (US & Canada) |
569,296,792,426,295,300 | negative | 1 | Late Flight | 1 | Southwest | null | bsjuts | null | 0 | @SouthwestAir now our pilots timed out...#getmeoutofhere | null | 2015-02-21 16:45:06 -0800 | Nebraska | Central Time (US & Canada) |
569,296,707,982,221,300 | positive | 1 | null | null | Southwest | null | FullMetalRock | null | 0 | @SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ | null | 2015-02-21 16:44:46 -0800 | AREA 51 NEVADA | Eastern Time (US & Canada) |
569,293,537,864,499,200 | negative | 1 | Can't Tell | 1 | Southwest | null | Tom_Fili | null | 2 | @SouthwestAir my rating for Southwest -9 on s scale of 1 to 10 | null | 2015-02-21 16:32:11 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,293,499,968,950,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | BigSho31 | null | 0 | @SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP | [28.43278708, -81.46990923] | 2015-02-21 16:32:02 -0800 | null | Eastern Time (US & Canada) |
569,292,859,909,672,960 | positive | 0.6519 | null | 0 | Southwest | null | puertotexan | null | 0 | @SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks! | null | 2015-02-21 16:29:29 -0800 | Houston, Texas | null |
569,292,280,000,962,560 | negative | 1 | longlines | 0.3441 | Southwest | null | Murocker | null | 0 | @southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin# | null | 2015-02-21 16:27:11 -0800 | Buffalo, NY | Eastern Time (US & Canada) |
569,292,068,981,510,140 | negative | 1 | Bad Flight | 0.3763 | Southwest | null | blindref19 | null | 0 | @SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow. | null | 2015-02-21 16:26:20 -0800 | Joe Louis Arena/Goggin Ice Ctr | Eastern Time (US & Canada) |
569,291,509,305,970,700 | negative | 1 | Bad Flight | 0.6667 | Southwest | null | DrShelleySFF | null | 0 | @SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS! | null | 2015-02-21 16:24:07 -0800 | San Diego | Pacific Time (US & Canada) |
569,288,530,419,175,400 | negative | 1 | Customer Service Issue | 0.3363 | Southwest | null | mollywynne | null | 0 | @SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱 | null | 2015-02-21 16:12:17 -0800 | Aspiring Disney princess✨ | Eastern Time (US & Canada) |
569,288,268,530,917,400 | negative | 1 | Customer Service Issue | 0.6989 | Southwest | null | AhamayIkuzus | null | 0 | @SouthwestAir yep after two hours and thirty minutes | null | 2015-02-21 16:11:14 -0800 | St Louis | Central Time (US & Canada) |
569,288,008,144,330,750 | negative | 1 | Customer Service Issue | 0.6813 | Southwest | null | Murocker | null | 0 | @SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun | null | 2015-02-21 16:10:12 -0800 | Buffalo, NY | Eastern Time (US & Canada) |
569,286,897,404,669,950 | negative | 1 | Customer Service Issue | 0.6821 | Southwest | null | cleordz | null | 0 | .@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞 | null | 2015-02-21 16:05:47 -0800 | Washington, DC/Austin, Texas | null |
569,285,269,981,167,600 | negative | 1 | Lost Luggage | 1 | Southwest | null | JeremyLittau | null | 0 | @SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high | null | 2015-02-21 15:59:19 -0800 | Lehigh Valley, PA | Eastern Time (US & Canada) |
569,285,184,605,986,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | sailorchick9705 | null | 0 | @SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually. | null | 2015-02-21 15:58:59 -0800 | CT | null |
569,282,844,155,125,760 | negative | 1 | Lost Luggage | 1 | Southwest | null | walmartpimp19 | null | 0 | @SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer | null | 2015-02-21 15:49:41 -0800 | Colorado | null |
569,282,410,170,314,750 | negative | 1 | Cancelled Flight | 1 | Southwest | null | jewboy__Q | null | 0 | @SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam | null | 2015-02-21 15:47:57 -0800 | null | Atlantic Time (Canada) |
569,282,355,904,548,860 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ChristineFlores | null | 0 | @SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation. | null | 2015-02-21 15:47:45 -0800 | null | Central Time (US & Canada) |
569,279,532,261,204,000 | neutral | 1 | null | null | Southwest | null | jamescalderwood | null | 0 | @SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM | [0.0, 0.0] | 2015-02-21 15:36:31 -0800 | South Australia | null |
569,277,813,280,415,740 | negative | 1 | Cancelled Flight | 0.3453 | Southwest | null | stormecharette | null | 0 | @SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment. | null | 2015-02-21 15:29:42 -0800 | Maine | Eastern Time (US & Canada) |
569,277,512,892,551,200 | positive | 1 | null | null | Southwest | null | goodchrism | null | 0 | @SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome. | null | 2015-02-21 15:28:30 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,276,864,260,255,740 | negative | 1 | Bad Flight | 0.365 | Southwest | null | gokben | null | 0 | @SouthwestAir please refund my ticket. What a terrible experience. #southwestfail | null | 2015-02-21 15:25:55 -0800 | Memphis, TN | Central Time (US & Canada) |
569,276,734,798,893,060 | positive | 0.6813 | null | null | Southwest | null | SdubKatz | null | 0 | @SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy | null | 2015-02-21 15:25:24 -0800 | Austin, Texas | null |
569,276,042,491,211,800 | negative | 1 | Customer Service Issue | 0.6656 | Southwest | null | TiscarenoMark | null | 0 | @SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call | null | 2015-02-21 15:22:39 -0800 | null | null |
569,275,249,725,870,100 | negative | 1 | Lost Luggage | 1 | Southwest | null | goodchrism | null | 0 | @SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love | null | 2015-02-21 15:19:30 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,274,600,196,075,500 | negative | 1 | Late Flight | 0.607 | Southwest | null | AzeenaW | null | 0 | @SouthwestAir breaking my heart at BWI 9 hrs @business | null | 2015-02-21 15:16:55 -0800 | null | Atlantic Time (Canada) |
569,273,769,652,576,260 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ChristineFlores | null | 0 | @SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me. | null | 2015-02-21 15:13:37 -0800 | null | Central Time (US & Canada) |
569,273,733,334,077,440 | negative | 1 | Customer Service Issue | 0.7715 | Southwest | negative | nealmo | Customer Service Issue | 0 | @SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it? | null | 2015-02-21 15:13:29 -0800 | null | Central Time (US & Canada) |
569,273,409,252,827,140 | negative | 1 | Lost Luggage | 1 | Southwest | null | nealmo | null | 0 | @SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it? | null | 2015-02-21 15:12:12 -0800 | null | Central Time (US & Canada) |
569,273,375,954,243,600 | negative | 1 | Cancelled Flight | 0.6523 | Southwest | null | like_a_toaster | null | 0 | @SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :( | null | 2015-02-21 15:12:04 -0800 | St. Louis | Central Time (US & Canada) |
569,273,230,579,478,500 | positive | 1 | null | null | Southwest | null | TimothyJWMusic | null | 0 | @SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter | null | 2015-02-21 15:11:29 -0800 | Atlanta | Eastern Time (US & Canada) |
569,271,529,386,745,860 | negative | 1 | Can't Tell | 0.3466 | Southwest | null | Nicks_Ellas | null | 0 | @SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had | null | 2015-02-21 15:04:43 -0800 | null | Atlantic Time (Canada) |
569,269,761,240,010,750 | neutral | 1 | null | null | Southwest | null | AscendUTD | null | 0 | @SouthwestAir is now recruiting for Fall 15, Spring 16 Internships.
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas | null | 2015-02-21 14:57:42 -0800 | Dallas, TX | Eastern Time (US & Canada) |
569,268,243,854,192,640 | negative | 1 | Cancelled Flight | 0.6468 | Southwest | null | LWills305 | null | 0 | @SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home | null | 2015-02-21 14:51:40 -0800 | null | null |
569,267,194,028,298,240 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ChristineFlores | null | 0 | @SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame | null | 2015-02-21 14:47:30 -0800 | null | Central Time (US & Canada) |
569,266,206,596,735,000 | positive | 1 | null | null | Southwest | null | LRBurbs | null | 0 | @SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire | null | 2015-02-21 14:43:34 -0800 | chicago | Central Time (US & Canada) |
569,264,328,186,179,600 | negative | 1 | Cancelled Flight | 0.6715 | Southwest | null | amy_ginsburg | null | 0 | @SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please. | null | 2015-02-21 14:36:06 -0800 | North Bethesda, MD | Atlantic Time (Canada) |
569,264,118,219,214,850 | negative | 1 | Late Flight | 1 | Southwest | null | chuxtina | null | 0 | @SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights | [36.15093569, -115.27959887] | 2015-02-21 14:35:16 -0800 | Los Angeles, CA | Pacific Time (US & Canada) |
569,263,177,784,905,700 | positive | 0.6421 | null | null | Southwest | null | Punkasswill | null | 0 | @SouthwestAir i hope i can be apart of the team with this job opening! | null | 2015-02-21 14:31:32 -0800 | Nwps CA. | Alaska |
569,262,517,333,196,800 | negative | 0.7036 | Customer Service Issue | 0.7036 | Southwest | null | scunning16 | null | 0 | @SouthwestAir yes. Hung up and called a different number. | null | 2015-02-21 14:28:55 -0800 | Ohio | null |
569,262,088,008,417,300 | negative | 0.6989 | longlines | 0.3548 | Southwest | null | sfmurray1950 | null | 0 | @SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI. | [39.17692138, -76.66929304] | 2015-02-21 14:27:12 -0800 | Helena-West Helena, AR | Central Time (US & Canada) |
569,262,065,988,309,000 | neutral | 0.6721 | null | 0 | Southwest | null | clchev | null | 0 | @SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro | null | 2015-02-21 14:27:07 -0800 | Upstate New York | null |
569,261,068,050,141,200 | negative | 0.6966 | Late Flight | 0.6966 | Southwest | null | desh9583 | null | 0 | @SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx | null | 2015-02-21 14:23:09 -0800 | null | null |
569,261,053,927,919,600 | negative | 1 | Customer Service Issue | 0.6574 | Southwest | null | LWills305 | null | 0 | @SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa. | null | 2015-02-21 14:23:06 -0800 | null | null |
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