tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,555,719,885,885,440 | negative | 1 | Damaged Luggage | 0.651 | Southwest | null | kashnow | null | 0 | @SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O | null | 2015-02-22 09:54:00 -0800 | 31.708674,34.993824 | Eastern Time (US & Canada) |
569,555,395,339,018,240 | negative | 1 | Damaged Luggage | 1 | Southwest | null | kashnow | null | 0 | @SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI | null | 2015-02-22 09:52:42 -0800 | 31.708674,34.993824 | Eastern Time (US & Canada) |
569,555,199,062,224,900 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Million_Miler | null | 0 | @SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali | null | 2015-02-22 09:51:55 -0800 | null | null |
569,554,826,616,381,440 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Million_Miler | null | 0 | @SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali | null | 2015-02-22 09:50:27 -0800 | null | null |
569,554,065,606,074,400 | neutral | 0.3498 | null | 0 | Southwest | null | evitably | null | 0 | @SouthwestAir check the head of the plane, there has been dynamite placed onto it | null | 2015-02-22 09:47:25 -0800 | lowkey | Pacific Time (US & Canada) |
569,552,971,362,639,900 | negative | 1 | Cancelled Flight | 0.6889 | Southwest | null | j_shands | null | 0 | @SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying | null | 2015-02-22 09:43:04 -0800 | null | null |
569,552,378,812,194,800 | neutral | 0.6926 | null | null | Southwest | null | destinyation | null | 0 | @SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal | null | 2015-02-22 09:40:43 -0800 | null | Pacific Time (US & Canada) |
569,551,863,260,913,660 | negative | 1 | Damaged Luggage | 0.6823 | Southwest | null | Deadeye82 | null | 0 | @SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes | null | 2015-02-22 09:38:40 -0800 | null | null |
569,550,487,474,712,600 | neutral | 0.3441 | null | 0 | Southwest | null | iSocialFanz | null | 0 | @SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI | null | 2015-02-22 09:33:12 -0800 | Phoenix, Az | Arizona |
569,549,686,857,736,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Shivener | null | 0 | @SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point? | null | 2015-02-22 09:30:01 -0800 | null | Quito |
569,548,841,361,412,100 | neutral | 1 | null | null | Southwest | null | richkadams | null | 0 | @SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott? | null | 2015-02-22 09:26:40 -0800 | Albuquerque, New Mexico, USA | null |
569,546,319,666,110,460 | neutral | 0.6968 | null | 0 | Southwest | null | Kayyyyy_Jo | null | 0 | @SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip? | null | 2015-02-22 09:16:38 -0800 | Columbus, OH | Central Time (US & Canada) |
569,545,575,688,831,000 | positive | 1 | null | null | Southwest | null | MarriedMariner | null | 0 | @SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you.
#onechildfourbags | null | 2015-02-22 09:13:41 -0800 | null | null |
569,543,955,622,338,560 | negative | 1 | Customer Service Issue | 1 | Southwest | null | amybeckr | null | 0 | @SouthwestAir I have never had such awful customer service and conflicting service. Outrageous. | null | 2015-02-22 09:07:15 -0800 | Ohio | Quito |
569,542,114,234,671,100 | positive | 1 | null | null | Southwest | null | ThomasAXMyers | null | 0 | @SouthwestAir
Just realized I had the wrong departure date. Thanks for making changes easy! | null | 2015-02-22 08:59:56 -0800 | Columbus, OH | Eastern Time (US & Canada) |
569,541,106,112,827,400 | neutral | 1 | null | null | Southwest | null | NmJean05 | null | 0 | @SouthwestAir Also, will Southwest have any other specials like the one they are running now? | null | 2015-02-22 08:55:55 -0800 | Newark, NJ | Eastern Time (US & Canada) |
569,538,524,321,419,260 | positive | 1 | null | null | Southwest | null | dirtytweetbacon | null | 0 | @SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You. | null | 2015-02-22 08:45:40 -0800 | null | null |
569,534,939,642,925,060 | neutral | 1 | null | null | Southwest | null | mchlsprr77 | null | 0 | @SouthwestAir will the Daytona 500 be available on free TV? | null | 2015-02-22 08:31:25 -0800 | west allis | null |
569,531,018,643,955,700 | neutral | 1 | null | null | Southwest | null | defscott627 | null | 0 | @SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped! | null | 2015-02-22 08:15:50 -0800 | null | Quito |
569,528,523,418,775,550 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dan_humboldt | null | 0 | @SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up. | null | 2015-02-22 08:05:55 -0800 | null | null |
569,527,176,350,969,860 | negative | 1 | Cancelled Flight | 0.6504 | Southwest | null | bmeshoulam | null | 0 | @SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE. | null | 2015-02-22 08:00:34 -0800 | Cambridge, MA | Atlantic Time (Canada) |
569,526,101,669,769,200 | negative | 0.7087 | Customer Service Issue | 0.7087 | Southwest | null | johnmsanchez | null | 0 | @SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine. | null | 2015-02-22 07:56:18 -0800 | Seattle, WA | Central Time (US & Canada) |
569,524,284,873,424,900 | positive | 1 | null | null | Southwest | null | KyleSnyderZ | null | 0 | @SouthwestAir I will say that your customer service has consistently been the very best!!! | [40.72845228, -80.08224442] | 2015-02-22 07:49:05 -0800 | Cranberry 16066/Bonita Springs | null |
569,522,923,029,041,150 | positive | 0.6496 | null | 0 | Southwest | null | gotomaio | null | 0 | @SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected. | null | 2015-02-22 07:43:40 -0800 | null | Quito |
569,522,307,657,388,000 | neutral | 1 | null | null | Southwest | null | cjangla | null | 0 | @SouthwestAir need to Cancelled Flight a few more can you please check DM | null | 2015-02-22 07:41:14 -0800 | null | Central Time (US & Canada) |
569,521,838,625,312,800 | negative | 1 | Late Flight | 0.3729 | Southwest | null | gotomaio | null | 0 | @SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL | null | 2015-02-22 07:39:22 -0800 | null | Quito |
569,520,929,128,251,400 | positive | 1 | null | null | Southwest | null | clchev | null | 0 | @SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!! | null | 2015-02-22 07:35:45 -0800 | Upstate New York | null |
569,518,412,550,033,400 | neutral | 1 | null | null | Southwest | null | naters88 | null | 0 | @SouthwestAir when are you starting routes to #Hawaii and #Canada? | null | 2015-02-22 07:25:45 -0800 | columbus | null |
569,517,721,764,786,200 | neutral | 0.6632 | null | 0 | Southwest | null | defscott627 | null | 0 | @SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend! | null | 2015-02-22 07:23:00 -0800 | null | Quito |
569,516,377,524,076,540 | negative | 1 | Customer Service Issue | 1 | Southwest | null | AnthonyLambkin | null | 0 | @SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund. | null | 2015-02-22 07:17:40 -0800 | Nashville, TN | Central Time (US & Canada) |
569,515,731,022,454,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | gotomaio | null | 0 | @SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep | null | 2015-02-22 07:15:06 -0800 | null | Quito |
569,514,047,554,453,500 | positive | 1 | null | null | Southwest | null | jessi_goo | null | 0 | @SouthwestAir @AmericanAir y'all are better then @united | null | 2015-02-22 07:08:24 -0800 | null | null |
569,510,774,957,170,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | cjangla | null | 0 | @SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation? | null | 2015-02-22 06:55:24 -0800 | null | Central Time (US & Canada) |
569,508,707,178,057,700 | positive | 0.6566 | null | null | Southwest | null | JustaThoughtR2 | null | 0 | @SouthwestAir Make the world a better place: Visit an elderly relative. | null | 2015-02-22 06:47:11 -0800 | null | null |
569,508,595,181,731,840 | neutral | 1 | null | null | Southwest | null | kristagermanis | null | 0 | @SouthwestAir What is the best credit card to use/open to get miles with y'all? | null | 2015-02-22 06:46:44 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,508,406,551,322,600 | negative | 0.6631 | Customer Service Issue | 0.3331 | Southwest | null | purdom44 | null | 0 | @SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx | [36.12665696, -86.66953068] | 2015-02-22 06:45:59 -0800 | null | null |
569,507,649,940,799,500 | negative | 1 | Bad Flight | 0.6527 | Southwest | null | ClinicPolly | null | 0 | @SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded | null | 2015-02-22 06:42:59 -0800 | null | null |
569,506,823,818,117,100 | negative | 1 | Bad Flight | 0.6598 | Southwest | null | ClinicPolly | null | 0 | @SouthwestAir plane switch on 636 meant A= back of plane #disappointed | null | 2015-02-22 06:39:42 -0800 | null | null |
569,506,563,628,642,300 | negative | 1 | Can't Tell | 1 | Southwest | null | ClinicPolly | null | 0 | @SouthwestAir you have let me down! #oversold #earlybirdmeansnothing | null | 2015-02-22 06:38:40 -0800 | null | null |
569,504,763,957,653,500 | negative | 1 | Cancelled Flight | 0.3446 | Southwest | null | _crazdan | null | 0 | @SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched.. | null | 2015-02-22 06:31:31 -0800 | null | null |
569,503,512,968,572,900 | neutral | 0.6842 | null | null | Southwest | null | Late Flightncy | null | 0 | @SouthwestAir can you follow for quick DM? | null | 2015-02-22 06:26:33 -0800 | Off the Road | Eastern Time (US & Canada) |
569,502,963,317,649,400 | neutral | 1 | null | null | Southwest | null | JayWogi | null | 0 | @SouthwestAir can you help | null | 2015-02-22 06:24:21 -0800 | Houston, Texas | Central Time (US & Canada) |
569,502,753,694,691,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | JayWogi | null | 0 | @SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info | null | 2015-02-22 06:23:31 -0800 | Houston, Texas | Central Time (US & Canada) |
569,502,188,562,546,700 | negative | 1 | Customer Service Issue | 0.6979 | Southwest | null | mcloeren | null | 0 | @SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: "Rather make a complaint or your flight?" | null | 2015-02-22 06:21:17 -0800 | Bethesda MD | Quito |
569,499,788,934,291,460 | negative | 1 | Cancelled Flight | 1 | Southwest | null | thowelliv | null | 0 | @SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?! | null | 2015-02-22 06:11:45 -0800 | Baltimore | Central Time (US & Canada) |
569,496,793,668,591,600 | negative | 1 | Customer Service Issue | 1 | Southwest | null | betorides | null | 0 | @SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? | null | 2015-02-22 05:59:51 -0800 | null | Quito |
569,495,653,526,724,600 | neutral | 0.6632 | null | null | Southwest | null | ReneJVega | null | 0 | @SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh #aviation #business #marketing #consumermarketing | null | 2015-02-22 05:55:19 -0800 | NYC | DC | Charlotte | Vegas | Eastern Time (US & Canada) |
569,495,331,399,995,400 | neutral | 1 | null | null | Southwest | null | Dricetea | null | 0 | @SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am | null | 2015-02-22 05:54:02 -0800 | null | null |
569,494,878,968,811,500 | neutral | 1 | null | null | Southwest | null | JohnFMacky | null | 0 | @SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today? | null | 2015-02-22 05:52:14 -0800 | null | Eastern Time (US & Canada) |
569,493,077,368,422,400 | negative | 1 | Cancelled Flight | 0.6703 | Southwest | null | nerisa1127 | null | 0 | @SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP | null | 2015-02-22 05:45:04 -0800 | Philadelphia PA | null |
569,491,425,110,466,560 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Tom_Fili | null | 0 | @SouthwestAir 2 hours on hold for customer service never us SW again | null | 2015-02-22 05:38:31 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,491,061,543,796,740 | positive | 1 | null | null | Southwest | null | IrishRob95 | null | 0 | @SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!! | null | 2015-02-22 05:37:04 -0800 | Overland Park, KS | Eastern Time (US & Canada) |
569,489,752,732,274,700 | neutral | 1 | null | null | Southwest | null | Potter_Who | null | 0 | @SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do? | null | 2015-02-22 05:31:52 -0800 | whore island | Eastern Time (US & Canada) |
569,488,587,135,295,500 | positive | 1 | null | null | Southwest | null | aawray | null | 0 | @SouthwestAir I've DM'd you. Thanks! | null | 2015-02-22 05:27:14 -0800 | Nashville, TN | Central Time (US & Canada) |
569,487,788,753,555,460 | positive | 1 | null | null | Southwest | null | mardigraschic | null | 0 | @SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ | null | 2015-02-22 05:24:04 -0800 | nola/beantown | Hawaii |
569,487,121,897,033,700 | neutral | 0.6563 | null | 0 | Southwest | null | JoshYerdon | null | 0 | @SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered? | null | 2015-02-22 05:21:25 -0800 | null | null |
569,485,882,941,509,600 | neutral | 0.6739 | null | 0 | Southwest | null | BratsyAnn | null | 0 | @SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled. | null | 2015-02-22 05:16:29 -0800 | Gloucester, MA | Eastern Time (US & Canada) |
569,483,821,080,453,100 | negative | 1 | Cancelled Flight | 0.701 | Southwest | null | kimwatsontanner | null | 0 | @SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help | null | 2015-02-22 05:08:18 -0800 | Loomis, CA (Near SacTown) | Pacific Time (US & Canada) |
569,483,642,931,691,500 | negative | 0.6843 | Cancelled Flight | 0.6843 | Southwest | null | marysilvadoctor | null | 0 | @SouthwestAir do you ever reinstate Cancelled Flighted flights? | [41.65451582, -70.61064187] | 2015-02-22 05:07:35 -0800 | Nashville, TN | Central Time (US & Canada) |
569,482,685,061,554,200 | positive | 1 | null | null | Southwest | null | RizLakh | null | 0 | @SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you. | null | 2015-02-22 05:03:47 -0800 | null | Atlantic Time (Canada) |
569,482,497,496,473,600 | negative | 1 | Can't Tell | 0.3617 | Southwest | null | kimwatsontanner | null | 0 | @SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent | null | 2015-02-22 05:03:02 -0800 | Loomis, CA (Near SacTown) | Pacific Time (US & Canada) |
569,453,233,044,885,500 | negative | 1 | Cancelled Flight | 0.6703 | Southwest | null | hllgruber | null | 0 | @SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed? | [39.87638268, -75.23929034] | 2015-02-22 03:06:45 -0800 | null | null |
569,451,572,792,406,000 | positive | 0.6842 | null | null | Southwest | null | wabenews | null | 0 | @SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt | null | 2015-02-22 03:00:09 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,408,185,125,052,400 | negative | 1 | Customer Service Issue | 0.6856 | Southwest | null | kylemusserco | null | 0 | @SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏 | null | 2015-02-22 00:07:45 -0800 | #PureMichigan | Atlantic Time (Canada) |
569,397,984,519,016,450 | negative | 1 | Cancelled Flight | 1 | Southwest | null | lnghurdoncurRIE | null | 0 | @SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks | null | 2015-02-21 23:27:13 -0800 | null | Central Time (US & Canada) |
569,393,239,700,013,060 | neutral | 0.6774 | null | 0 | Southwest | null | hippyminds | null | 0 | @SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons | null | 2015-02-21 23:08:21 -0800 | minneapolis,mn | Central Time (US & Canada) |
569,384,007,550,394,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | dennis__andrew | null | 0 | @SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv | null | 2015-02-21 22:31:40 -0800 | San Diego CA | Arizona |
569,377,543,687,700,500 | negative | 1 | Lost Luggage | 0.6888 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir "Will my luggage be on that flight?" "No" "Y not" "bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua | null | 2015-02-21 22:05:59 -0800 | Tallahassee, FL | America/Chicago |
569,374,522,157,207,550 | negative | 0.6515 | Late Flight | 0.6515 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough." | null | 2015-02-21 21:53:59 -0800 | Tallahassee, FL | America/Chicago |
569,374,298,168,791,040 | positive | 1 | null | null | Southwest | null | jenhunzing | null | 0 | @SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw! | null | 2015-02-21 21:53:05 -0800 | null | null |
569,373,258,010,660,860 | negative | 1 | Customer Service Issue | 0.6669 | Southwest | null | amy__kristen | null | 0 | @SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr? | null | 2015-02-21 21:48:57 -0800 | SoCal | Arizona |
569,372,947,720,179,700 | negative | 1 | Cancelled Flight | 1 | Southwest | null | WesHartman01 | null | 0 | @SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline | null | 2015-02-21 21:47:43 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,372,333,267,394,560 | negative | 0.6869 | Cancelled Flight | 0.6869 | Southwest | null | Angela_Meyers | null | 0 | @SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22? | null | 2015-02-21 21:45:17 -0800 | Hershey, PA | Eastern Time (US & Canada) |
569,369,185,559,699,460 | negative | 1 | Customer Service Issue | 0.6771 | Southwest | null | KMadson | null | 0 | @SouthwestAir been on hold for 1.5 hrs. What's up? | null | 2015-02-21 21:32:46 -0800 | null | Central Time (US & Canada) |
569,366,218,429,337,600 | neutral | 1 | null | null | Southwest | null | defscott627 | null | 0 | @SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend! | null | 2015-02-21 21:20:59 -0800 | null | Quito |
569,365,709,500,710,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | hzidell | null | 0 | @SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help! | null | 2015-02-21 21:18:58 -0800 | Dallas, Texas | Central Time (US & Canada) |
569,364,328,857,640,960 | negative | 1 | Customer Service Issue | 0.6397 | Southwest | null | JCRU28 | null | 0 | @SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL | null | 2015-02-21 21:13:28 -0800 | USA | Eastern Time (US & Canada) |
569,362,928,710,914,050 | neutral | 1 | null | null | Southwest | null | JohnSimonePhoto | null | 0 | @SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF | null | 2015-02-21 21:07:55 -0800 | Toronto (formerly NYC) | null |
569,361,107,745,263,600 | negative | 1 | Cancelled Flight | 1 | Southwest | null | JustinMHobbs | null | 0 | @SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help | null | 2015-02-21 21:00:40 -0800 | IN | Eastern Time (US & Canada) |
569,360,777,926,217,700 | negative | 1 | Late Flight | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination. | [0.0, 0.0] | 2015-02-21 20:59:22 -0800 | Tallahassee, FL | America/Chicago |
569,359,647,699,812,350 | positive | 1 | null | null | Southwest | null | tlwbarnett | null | 0 | @SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home! | null | 2015-02-21 20:54:52 -0800 | Lockport, NY | Eastern Time (US & Canada) |
569,358,701,317,869,600 | negative | 1 | Late Flight | 1 | Southwest | null | masonsontwiter2 | null | 0 | @SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks | null | 2015-02-21 20:51:07 -0800 | null | Alaska |
569,358,646,892,748,800 | negative | 1 | Customer Service Issue | 0.6507 | Southwest | null | abrandt88 | null | 0 | @southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW | null | 2015-02-21 20:50:54 -0800 | Boston, MA | Eastern Time (US & Canada) |
569,358,476,402,499,600 | negative | 1 | Can't Tell | 0.3516 | Southwest | null | G1GARRISON | null | 0 | @SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious | null | 2015-02-21 20:50:13 -0800 | null | null |
569,358,458,404,802,560 | positive | 1 | null | null | Southwest | null | JustaThoughtR2 | null | 0 | @SouthwestAir Southwest Airline is THE way to go! | null | 2015-02-21 20:50:09 -0800 | null | null |
569,358,195,862,462,460 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Firmadge | null | 0 | @SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help! | null | 2015-02-21 20:49:06 -0800 | null | Eastern Time (US & Canada) |
569,357,168,765,501,440 | negative | 1 | Cancelled Flight | 1 | Southwest | null | vancejason | null | 0 | @SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx | null | 2015-02-21 20:45:01 -0800 | McLean, VA | Eastern Time (US & Canada) |
569,357,127,040,540,700 | negative | 1 | Customer Service Issue | 0.6925 | Southwest | null | enzo_the_baker | null | 0 | @SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot. | null | 2015-02-21 20:44:51 -0800 | null | Eastern Time (US & Canada) |
569,356,085,359,996,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | Diva_tobe | null | 0 | @SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again. | null | 2015-02-21 20:40:43 -0800 | null | America/New_York |
569,355,826,248,474,600 | negative | 0.6484 | Customer Service Issue | 0.6484 | Southwest | null | pasdexcuses | null | 0 | @SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2. | null | 2015-02-21 20:39:41 -0800 | null | null |
569,355,332,113,309,700 | negative | 1 | Cancelled Flight | 0.6596 | Southwest | null | DavidTWalker | null | 0 | @SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you. | null | 2015-02-21 20:37:43 -0800 | null | Central Time (US & Canada) |
569,355,179,717,369,860 | negative | 1 | Damaged Luggage | 0.6906 | Southwest | null | Deadeye82 | null | 0 | @SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated | null | 2015-02-21 20:37:07 -0800 | null | null |
569,351,618,522,705,900 | positive | 1 | null | null | Southwest | null | tbat08 | null | 0 | @SouthwestAir thanks for getting me home from Denver tonight despite the snow! | null | 2015-02-21 20:22:58 -0800 | Nashville, tn | Central Time (US & Canada) |
569,350,730,034,728,960 | negative | 1 | Cancelled Flight | 0.6524 | Southwest | null | Julienbrandt | null | 0 | @SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights? | [39.73217408, -105.0050626] | 2015-02-21 20:19:26 -0800 | San Diego | Pacific Time (US & Canada) |
569,348,678,911,021,060 | negative | 1 | Customer Service Issue | 1 | Southwest | null | relaxnsmile | null | 0 | @SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying... | null | 2015-02-21 20:11:17 -0800 | Nashville, TN | Central Time (US & Canada) |
569,347,934,866,636,800 | neutral | 1 | null | null | Southwest | null | aushianya | null | 0 | @SouthwestAir are you hiring for flight attendants right now | null | 2015-02-21 20:08:20 -0800 | null | null |
569,347,549,858,934,800 | positive | 1 | null | null | Southwest | null | CharlesJenkins7 | null | 0 | @SouthwestAir never lets me down!!! | null | 2015-02-21 20:06:48 -0800 | Chicago, IL | Central Time (US & Canada) |
569,347,252,550,017,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | JCRU28 | null | 0 | @SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup | null | 2015-02-21 20:05:37 -0800 | USA | Eastern Time (US & Canada) |
569,347,125,575,725,060 | negative | 1 | Cancelled Flight | 0.6735 | Southwest | null | kaylariley03 | null | 0 | @SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!! | null | 2015-02-21 20:05:07 -0800 | null | Eastern Time (US & Canada) |
569,347,122,992,185,340 | positive | 1 | null | null | Southwest | null | Lmpilson | null | 0 | @SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟 | null | 2015-02-21 20:05:06 -0800 | Fairfax, VA
| null |
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