tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,260,462,606,569,500 | neutral | 1 | null | null | Southwest | null | jvancequ | null | 0 | @SouthwestAir i like to see if i can change flight plz help thx | null | 2015-02-21 14:20:45 -0800 | null | null |
569,260,280,687,005,700 | negative | 1 | Cancelled Flight | 1 | Southwest | null | jvancequ | null | 0 | @SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min. | null | 2015-02-21 14:20:01 -0800 | null | null |
569,259,858,882,662,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | juicereddi | null | 0 | @SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH?? | null | 2015-02-21 14:18:21 -0800 | New York | Pacific Time (US & Canada) |
569,259,645,019,275,260 | negative | 1 | Can't Tell | 0.6448 | Southwest | null | duhhhLilah | null | 0 | @SouthwestAir why are you literally the worst? | null | 2015-02-21 14:17:30 -0800 | New Orleans | Central Time (US & Canada) |
569,259,613,041,897,500 | negative | 0.6526 | Flight Booking Problems | 0.6526 | Southwest | null | duhhhLilah | null | 0 | @SouthwestAir why can't i reschedule my flight online? | null | 2015-02-21 14:17:22 -0800 | New Orleans | Central Time (US & Canada) |
569,259,515,398,504,450 | negative | 1 | Customer Service Issue | 1 | Southwest | null | duhhhLilah | null | 0 | @SouthwestAir change your hold music, going on hour 3 and i'm about to loose it | null | 2015-02-21 14:16:59 -0800 | New Orleans | Central Time (US & Canada) |
569,259,404,589,191,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | duhhhLilah | null | 0 | @SouthwestAir please please please answer the phone. . . | null | 2015-02-21 14:16:33 -0800 | New Orleans | Central Time (US & Canada) |
569,259,333,197,930,500 | negative | 1 | Customer Service Issue | 1 | Southwest | null | duhhhLilah | null | 0 | @SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying | null | 2015-02-21 14:16:16 -0800 | New Orleans | Central Time (US & Canada) |
569,259,238,989,688,800 | negative | 1 | Late Flight | 0.3488 | Southwest | null | desh9583 | null | 0 | @SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair | null | 2015-02-21 14:15:53 -0800 | null | null |
569,259,056,017,178,600 | negative | 1 | Late Flight | 0.6543 | Southwest | null | annemoriarity | null | 0 | @SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎 | null | 2015-02-21 14:15:09 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,258,359,670,644,740 | negative | 1 | Can't Tell | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown | [39.1799072, -76.6704455] | 2015-02-21 14:12:23 -0800 | Tallahassee, FL | America/Chicago |
569,258,009,320,419,300 | negative | 1 | Can't Tell | 0.6591 | Southwest | null | MyGuitarSS | null | 0 | @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229 | null | 2015-02-21 14:11:00 -0800 | null | Quito |
569,257,918,815,539,200 | negative | 1 | Customer Service Issue | 0.656 | Southwest | null | Shugnussy | null | 0 | @SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here? | null | 2015-02-21 14:10:38 -0800 | Liberty Lake, WA | Pacific Time (US & Canada) |
569,257,626,715,889,660 | positive | 1 | null | null | Southwest | null | suezquesteen | null | 0 | @SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks! | null | 2015-02-21 14:09:29 -0800 | Murfreesboro, TN | Central Time (US & Canada) |
569,256,107,186,782,200 | neutral | 0.3754 | null | 0 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes | [39.1798687, -76.6707032] | 2015-02-21 14:03:26 -0800 | Tallahassee, FL | America/Chicago |
569,255,845,394,952,200 | negative | 0.6198 | longlines | 0.3265 | Southwest | null | Shugnussy | null | 0 | @SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation. | null | 2015-02-21 14:02:24 -0800 | Liberty Lake, WA | Pacific Time (US & Canada) |
569,255,493,610,442,750 | negative | 1 | Customer Service Issue | 0.355 | Southwest | null | VenessaFaith | null | 0 | @SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint | null | 2015-02-21 14:01:00 -0800 | Rochester, NY | Atlantic Time (Canada) |
569,255,280,275,370,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | coreysexson | null | 0 | @SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info? | null | 2015-02-21 14:00:09 -0800 | Indianapolis | Eastern Time (US & Canada) |
569,254,331,725,140,000 | neutral | 0.6733 | null | null | Southwest | null | dragons_arelife | null | 0 | @SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan! | null | 2015-02-21 13:56:23 -0800 | City of Angels | Pacific Time (US & Canada) |
569,254,020,457,635,840 | negative | 1 | Lost Luggage | 1 | Southwest | null | scoobydoo9749 | null | 0 | @SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles. | [39.1799094, -76.6709767] | 2015-02-21 13:55:09 -0800 | Tallahassee, FL | America/Chicago |
569,252,529,596,297,200 | negative | 1 | Customer Service Issue | 0.6822 | Southwest | null | abbeymcole | null | 0 | @SouthwestAir officially on hold for 2 hours! | null | 2015-02-21 13:49:13 -0800 | Kansas City | Central Time (US & Canada) |
569,251,768,770,502,660 | negative | 0.6906 | Can't Tell | 0.3457 | Southwest | null | tlwbarnett | null | 0 | @SouthwestAir not letting me DM. # is FSZ4YO | null | 2015-02-21 13:46:12 -0800 | Lockport, NY | Eastern Time (US & Canada) |
569,250,912,784,519,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Tom_Fili | null | 2 | @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with | null | 2015-02-21 13:42:48 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,250,842,894,733,300 | negative | 1 | Cancelled Flight | 0.6652 | Southwest | null | darreneyster | null | 0 | @SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help! | null | 2015-02-21 13:42:31 -0800 | Chicago, IL | Central Time (US & Canada) |
569,250,176,369,471,500 | negative | 1 | Customer Service Issue | 0.6566 | Southwest | null | tlwbarnett | null | 0 | @SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF | null | 2015-02-21 13:39:52 -0800 | Lockport, NY | Eastern Time (US & Canada) |
569,250,085,516,681,200 | neutral | 1 | null | null | Southwest | null | mcleanrs | null | 0 | @SouthwestAir I know where that is! Alas I live far, far away now. #Books | null | 2015-02-21 13:39:31 -0800 | Provo, Utah | Pacific Time (US & Canada) |
569,248,904,866,336,800 | negative | 1 | Cancelled Flight | 1 | Southwest | null | Tom_Fili | null | 2 | @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. | null | 2015-02-21 13:34:49 -0800 | Havertown, Pa. | Eastern Time (US & Canada) |
569,248,702,092,541,950 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jamiemager | null | 0 | @SouthwestAir could you add me to that list? Been on hold for an hour 15 | null | 2015-02-21 13:34:01 -0800 | null | null |
569,248,055,817,404,400 | negative | 1 | Cancelled Flight | 1 | Southwest | null | abbeymcole | null | 0 | @SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights????? | null | 2015-02-21 13:31:27 -0800 | Kansas City | Central Time (US & Canada) |
569,247,724,496,822,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | TheWaynePyle | null | 0 | @SouthwestAir has the absolute worst customer service when trying to reach them by phone. | null | 2015-02-21 13:30:08 -0800 | California | Pacific Time (US & Canada) |
569,247,351,392,616,450 | negative | 1 | Late Flight | 0.6236 | Southwest | null | heroestoheroes | null | 0 | @SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am? | null | 2015-02-21 13:28:39 -0800 | Fort Lee, NJ | null |
569,245,091,602,124,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | BrysonJennings | null | 0 | @SouthwestAir coming up on 2hrs on, still haven't spoken to a rep | null | 2015-02-21 13:19:40 -0800 | South Carolina/Nashville | Quito |
569,244,182,155,534,340 | negative | 1 | Cancelled Flight | 1 | Southwest | null | SenseofFamily | null | 0 | @SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook? | null | 2015-02-21 13:16:03 -0800 | Central Ohio | Eastern Time (US & Canada) |
569,243,229,138,202,600 | negative | 0.6334 | Cancelled Flight | 0.6334 | Southwest | null | hoffmanrich | null | 0 | @SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home? | null | 2015-02-21 13:12:16 -0800 | Long Island, NY | Eastern Time (US & Canada) |
569,242,876,909,109,250 | negative | 1 | Customer Service Issue | 0.678 | Southwest | null | jamiemager | null | 0 | @SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages | null | 2015-02-21 13:10:52 -0800 | null | null |
569,242,798,953,594,900 | negative | 1 | Cancelled Flight | 1 | Southwest | null | inspiration4ppl | null | 0 | @SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me | null | 2015-02-21 13:10:33 -0800 | 명동서식 37.56638,126.984994 | Seoul |
569,242,715,759,779,840 | negative | 1 | Late Flight | 0.6605 | Southwest | null | tbuccheri | null | 0 | @SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.. | null | 2015-02-21 13:10:14 -0800 | null | Central Time (US & Canada) |
569,242,689,348,071,400 | negative | 1 | Customer Service Issue | 0.6912 | Southwest | null | RyanDuncanPT | null | 0 | .@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive | null | 2015-02-21 13:10:07 -0800 | St. Louis, MO | Central Time (US & Canada) |
569,242,665,956,610,050 | negative | 1 | Customer Service Issue | 0.7158 | Southwest | null | Lozano_dc | null | 0 | @SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife | null | 2015-02-21 13:10:02 -0800 | null | Eastern Time (US & Canada) |
569,239,823,820,705,800 | negative | 1 | Customer Service Issue | 1 | Southwest | null | heroestoheroes | null | 0 | @SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond | null | 2015-02-21 12:58:44 -0800 | Fort Lee, NJ | null |
569,238,014,418,944,000 | negative | 1 | Late Flight | 1 | Southwest | null | AugmentReality_ | null | 0 | @SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it | null | 2015-02-21 12:51:33 -0800 | null | Eastern Time (US & Canada) |
569,237,713,016,229,900 | negative | 0.6436 | Late Flight | 0.6436 | Southwest | null | heroestoheroes | null | 0 | @SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help! | null | 2015-02-21 12:50:21 -0800 | Fort Lee, NJ | null |
569,236,557,367,939,100 | positive | 1 | null | null | Southwest | null | polaroiddragons | null | 1 | @SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons | null | 2015-02-21 12:45:45 -0800 | Texas | Central Time (US & Canada) |
569,235,727,558,447,100 | negative | 1 | Cancelled Flight | 0.6569 | Southwest | null | AmberCraig | null | 0 | @SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour! | null | 2015-02-21 12:42:27 -0800 | null | null |
569,235,155,061,227,500 | negative | 1 | Late Flight | 0.6327 | Southwest | null | bsjuts | null | 0 | @SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA. | null | 2015-02-21 12:40:11 -0800 | Nebraska | Central Time (US & Canada) |
569,234,924,785,414,140 | negative | 1 | Customer Service Issue | 1 | Southwest | null | bokkagroup | null | 0 | @SouthwestAir @CallMeStanley7 And bring back the "Agent will call you back..." feature. Why was that ever discontinued??? | null | 2015-02-21 12:39:16 -0800 | Denver, CO | Mountain Time (US & Canada) |
569,234,280,632,754,200 | positive | 0.6429 | null | null | Southwest | null | DrMikeDevlin | null | 0 | @SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW | null | 2015-02-21 12:36:43 -0800 | Chicago, IL | Central Time (US & Canada) |
569,233,955,951,480,800 | neutral | 0.6576 | null | 0 | Southwest | null | tausdad | null | 0 | @SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks! | null | 2015-02-21 12:35:25 -0800 | Denver, CO, USA | Mountain Time (US & Canada) |
569,233,400,592,257,000 | negative | 1 | Customer Service Issue | 0.6942 | Southwest | null | Raymance23 | null | 0 | @SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being? | null | 2015-02-21 12:33:13 -0800 | NYC/Columbus/Chicago | Eastern Time (US & Canada) |
569,232,776,454,484,000 | negative | 1 | Cancelled Flight | 1 | Southwest | null | EflemmEric | null | 0 | @SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP | null | 2015-02-21 12:30:44 -0800 | null | null |
569,232,748,663,214,100 | neutral | 1 | null | null | Southwest | null | LIMacArthur | null | 0 | @SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info. | null | 2015-02-21 12:30:37 -0800 | Ronkonkoma, NY | Quito |
569,232,738,655,412,200 | negative | 1 | Flight Booking Problems | 0.6677 | Southwest | null | delal | null | 0 | @SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!! | null | 2015-02-21 12:30:35 -0800 | Salt Lake City, Utah | Mountain Time (US & Canada) |
569,231,300,843,970,560 | negative | 0.6648 | Late Flight | 0.3457 | Southwest | null | hamiltos777 | null | 0 | @SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours | null | 2015-02-21 12:24:52 -0800 | Douglas, MA | null |
569,230,652,433,936,400 | positive | 1 | null | null | Southwest | null | YahooSchwab | null | 0 | @SouthwestAir Sent your way, thanks for the help. | null | 2015-02-21 12:22:17 -0800 | Denver | Mountain Time (US & Canada) |
569,229,483,288,317,950 | neutral | 1 | null | null | Southwest | null | Kbono91 | null | 0 | @SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon? | null | 2015-02-21 12:17:39 -0800 | null | null |
569,229,056,362,876,900 | negative | 1 | longlines | 0.3763 | Southwest | null | jaheard1 | null | 0 | @SouthwestAir the wait for the bags is longer than the actual flight. | null | 2015-02-21 12:15:57 -0800 | Virginia | Quito |
569,228,870,177,591,300 | negative | 0.6739 | Cancelled Flight | 0.6739 | Southwest | null | HaleyKateB | null | 0 | @SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all. | null | 2015-02-21 12:15:13 -0800 | Branson, MO | Central Time (US & Canada) |
569,228,788,481,069,060 | negative | 1 | Lost Luggage | 1 | Southwest | null | jaheard1 | null | 0 | @SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour | null | 2015-02-21 12:14:53 -0800 | Virginia | Quito |
569,228,110,937,202,700 | neutral | 1 | null | null | Southwest | null | jdbuller | null | 0 | @SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU | null | 2015-02-21 12:12:12 -0800 | Chicagoland | null |
569,227,063,300,718,600 | neutral | 1 | null | null | Southwest | null | jaretgordon | null | 0 | @SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund | null | 2015-02-21 12:08:02 -0800 | null | Central Time (US & Canada) |
569,226,723,738,325,000 | negative | 0.6559 | Can't Tell | 0.3548 | Southwest | null | jaretgordon | null | 0 | @SouthwestAir no. Told to call cust service on monday | null | 2015-02-21 12:06:41 -0800 | null | Central Time (US & Canada) |
569,226,248,393,662,460 | negative | 1 | Customer Service Issue | 0.6335 | Southwest | null | zslick99 | null | 0 | @SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned. | null | 2015-02-21 12:04:47 -0800 | null | null |
569,226,157,901,684,740 | neutral | 0.6917 | null | 0 | Southwest | null | YahooSchwab | null | 0 | @SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that? | null | 2015-02-21 12:04:26 -0800 | Denver | Mountain Time (US & Canada) |
569,226,128,168,063,000 | negative | 1 | Customer Service Issue | 0.6737 | Southwest | null | lynnhambutler | null | 0 | @SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help. | null | 2015-02-21 12:04:19 -0800 | null | null |
569,225,563,417,620,500 | negative | 1 | Customer Service Issue | 0.6478 | Southwest | null | TrishaBug72 | null | 0 | @SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?! | null | 2015-02-21 12:02:04 -0800 | in ur base killin ur tw33tz | Quito |
569,225,489,329,598,460 | negative | 1 | Cancelled Flight | 0.6882 | Southwest | null | like_a_toaster | null | 0 | @southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow! | null | 2015-02-21 12:01:47 -0800 | St. Louis | Central Time (US & Canada) |
569,225,412,540,174,340 | neutral | 0.6552 | null | 0 | Southwest | null | SLCVeganista | null | 0 | @SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢 | null | 2015-02-21 12:01:28 -0800 | null | Central Time (US & Canada) |
569,225,196,386,660,350 | negative | 1 | Customer Service Issue | 0.6978 | Southwest | null | Chris_5Thompson | null | 0 | @SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help. | null | 2015-02-21 12:00:37 -0800 | null | Eastern Time (US & Canada) |
569,225,085,330,071,550 | neutral | 1 | null | null | Southwest | null | NinaDESell | null | 0 | @SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP | null | 2015-02-21 12:00:10 -0800 | null | null |
569,224,755,426,930,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | aroundsville | null | 0 | @SouthwestAir very confusing to receive "your trip is around the corner!" email when I already Cancelled Flightled the flight | null | 2015-02-21 11:58:52 -0800 | null | null |
569,223,862,941,929,500 | positive | 0.6778 | null | null | Southwest | null | SouthwestAir | null | 7 | @SouthwestAir y'all are fast we already have our 5 winners! Congrats!! | null | 2015-02-21 11:55:19 -0800 | Dallas, Texas | Central Time (US & Canada) |
569,223,781,593,403,400 | neutral | 1 | null | null | Southwest | null | dillidalley | null | 0 | @SouthwestAir have five people shown up yet | null | 2015-02-21 11:54:59 -0800 | null | Mountain Time (US & Canada) |
569,223,447,005,433,860 | positive | 1 | null | null | Southwest | null | Tyler226 | null | 1 | @SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer | null | 2015-02-21 11:53:40 -0800 | Beverly Hills, CA 90212 | Pacific Time (US & Canada) |
569,222,729,125,253,100 | neutral | 0.6766 | null | null | Southwest | null | KyleFogg82 | null | 0 | @SouthwestAir fortunately didn't have to. The flight took off on time. | null | 2015-02-21 11:50:48 -0800 | Indianapolis, IN | Atlantic Time (Canada) |
569,221,828,025,167,900 | negative | 1 | Cancelled Flight | 0.6913 | Southwest | null | cbuswolf | null | 0 | @SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do? | null | 2015-02-21 11:47:14 -0800 | null | null |
569,221,337,077,588,000 | neutral | 1 | null | null | Southwest | null | nikkijbreeze | null | 0 | @SouthwestAir no thanks | null | 2015-02-21 11:45:17 -0800 | null | null |
569,221,317,486,116,860 | negative | 1 | Customer Service Issue | 0.6319 | Southwest | null | emilyalester | null | 0 | @SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr | null | 2015-02-21 11:45:12 -0800 | washington, d.c. | Quito |
569,221,213,026,971,650 | positive | 1 | null | null | Southwest | null | Al_Pedrique | null | 0 | @SouthwestAir That's an awesome library. | null | 2015-02-21 11:44:47 -0800 | Volunteer State | Eastern Time (US & Canada) |
569,220,096,490,483,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | sgodsay | null | 0 | @SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service. | null | 2015-02-21 11:40:21 -0800 | Roxbury Crossing, MA | Quito |
569,219,456,506,814,460 | negative | 1 | Bad Flight | 0.7231 | Southwest | null | iLoveMakados | null | 0 | @SouthwestAir horrible flight! | null | 2015-02-21 11:37:48 -0800 | Sacramento | Pacific Time (US & Canada) |
569,219,080,080,658,400 | neutral | 0.6784 | null | null | Southwest | null | johnpneedham | null | 0 | @SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb | [29.6526846, -95.2787367] | 2015-02-21 11:36:18 -0800 | Spring, TX, Chicago and others | null |
569,218,789,834,821,600 | negative | 1 | longlines | 1 | Southwest | null | Coco__Bee | null | 0 | @SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek | null | 2015-02-21 11:35:09 -0800 | Bay Area | Pacific Time (US & Canada) |
569,217,012,980,805,600 | neutral | 1 | null | null | Southwest | null | joshkmm | null | 0 | @SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt. | null | 2015-02-21 11:28:06 -0800 | Kansas City, KS | Central Time (US & Canada) |
569,216,546,779,705,340 | neutral | 1 | null | null | Southwest | null | RCAther10 | null | 0 | @SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online? | null | 2015-02-21 11:26:14 -0800 | Littleton, CO | Mountain Time (US & Canada) |
569,215,950,597,201,900 | negative | 1 | Customer Service Issue | 0.6632 | Southwest | null | ChiefTimFitch | null | 0 | @SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs. | null | 2015-02-21 11:23:52 -0800 | St. Louis, Missouri USA | Central Time (US & Canada) |
569,215,124,562,554,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | RomanMedia | null | 0 | @SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone? | null | 2015-02-21 11:20:35 -0800 | San Diego | null |
569,215,035,089,690,600 | positive | 0.7158 | null | 0 | Southwest | null | ItsDTruth | null | 0 | @SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. | null | 2015-02-21 11:20:14 -0800 | North Texas | Central Time (US & Canada) |
569,212,457,706,782,700 | neutral | 1 | null | null | Southwest | null | Dnovs | null | 0 | @SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow? | null | 2015-02-21 11:10:00 -0800 | Denver | Eastern Time (US & Canada) |
569,212,300,265,017,340 | negative | 1 | Cancelled Flight | 1 | Southwest | null | jamiemager | null | 0 | @SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot. | null | 2015-02-21 11:09:22 -0800 | null | null |
569,211,825,218,318,340 | negative | 1 | Cancelled Flight | 1 | Southwest | null | taylor_nacci | null | 0 | @SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now | [26.52778866, -81.75533052] | 2015-02-21 11:07:29 -0800 | 10/5/13 | Eastern Time (US & Canada) |
569,211,553,930,743,800 | negative | 1 | Bad Flight | 0.6801 | Southwest | null | aluapekank | null | 0 | @SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude! | null | 2015-02-21 11:06:24 -0800 | null | null |
569,210,501,059,604,500 | negative | 0.6793 | Flight Booking Problems | 0.6793 | Southwest | null | sgodsay | null | 0 | @SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help | null | 2015-02-21 11:02:13 -0800 | Roxbury Crossing, MA | Quito |
569,210,406,222,344,200 | neutral | 0.6196 | null | 0 | Southwest | null | Dnovs | null | 0 | @SouthwestAir flying back to Denver tomorrow. Should I rebook? | null | 2015-02-21 11:01:50 -0800 | Denver | Eastern Time (US & Canada) |
569,210,394,046,275,600 | negative | 0.6123 | Cancelled Flight | 0.6123 | Southwest | null | bullman29 | null | 0 | @SouthwestAir flight just Cancelled Flighted. Can you help me rebook? | null | 2015-02-21 11:01:48 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,209,306,874,122,240 | neutral | 0.6663 | null | null | Southwest | null | RCAther10 | null | 0 | @SouthwestAir can you follow me so I can send the DM? | null | 2015-02-21 10:57:28 -0800 | Littleton, CO | Mountain Time (US & Canada) |
569,209,051,260,678,140 | neutral | 0.676 | null | 0 | Southwest | null | SebastianAC | null | 0 | @SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do? | null | 2015-02-21 10:56:27 -0800 | Philadelphia, PA | Quito |
569,209,016,276,004,860 | neutral | 0.66 | null | 0 | Southwest | null | jaretgordon | null | 0 | @SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation | null | 2015-02-21 10:56:19 -0800 | null | Central Time (US & Canada) |
569,208,488,217,485,300 | negative | 1 | Can't Tell | 0.3547 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department. | null | 2015-02-21 10:54:13 -0800 | Florida | Eastern Time (US & Canada) |
569,208,317,408,514,050 | negative | 0.6737 | Customer Service Issue | 0.6737 | Southwest | null | RCAther10 | null | 0 | @SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour | null | 2015-02-21 10:53:32 -0800 | Littleton, CO | Mountain Time (US & Canada) |
569,208,236,487,745,540 | negative | 0.6765 | Customer Service Issue | 0.6765 | Southwest | null | jaretgordon | null | 0 | @SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs | null | 2015-02-21 10:53:13 -0800 | null | Central Time (US & Canada) |
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