tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,208,219,072,991,200 | negative | 0.6923 | Customer Service Issue | 0.6923 | Southwest | null | Andieeejo | null | 0 | @SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5 | null | 2015-02-21 10:53:09 -0800 | null | null |
569,208,051,145,650,200 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jaretgordon | null | 0 | @SouthwestAir hire more customer service agents. And hour and a half is too long to hold | null | 2015-02-21 10:52:29 -0800 | null | Central Time (US & Canada) |
569,207,912,251,289,600 | positive | 1 | null | null | Southwest | null | rutty1221 | null | 0 | @SouthwestAir DM sent. Thanks for the help! | null | 2015-02-21 10:51:56 -0800 | San Diego, CA | null |
569,207,235,953,307,650 | negative | 1 | Customer Service Issue | 1 | Southwest | null | sgodsay | null | 0 | @SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed | null | 2015-02-21 10:49:15 -0800 | Roxbury Crossing, MA | Quito |
569,207,022,597,509,100 | negative | 1 | Cancelled Flight | 0.6885 | Southwest | null | Jason_Penix | null | 0 | @SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice! | null | 2015-02-21 10:48:24 -0800 | Indiana...Our Indiana | Eastern Time (US & Canada) |
569,206,711,443,181,600 | positive | 1 | null | null | Southwest | null | bgr1061 | null | 0 | @SouthwestAir @bgr1061 luv SWA myself and my employees use you always!! | [38.90385896, -76.51625101] | 2015-02-21 10:47:10 -0800 | Austin | null |
569,206,447,608,877,060 | negative | 0.6438 | Can't Tell | 0.6438 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir What do you call that??!! | null | 2015-02-21 10:46:07 -0800 | Florida | Eastern Time (US & Canada) |
569,206,387,483,525,100 | neutral | 0.6941 | null | 0 | Southwest | null | stacymichael14 | null | 0 | @SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off | null | 2015-02-21 10:45:52 -0800 | null | null |
569,206,183,283,843,100 | negative | 0.65 | Can't Tell | 0.3609 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish. | null | 2015-02-21 10:45:04 -0800 | Florida | Eastern Time (US & Canada) |
569,206,152,510,226,400 | negative | 1 | Flight Attendant Complaints | 1 | Southwest | null | stacymichael14 | null | 0 | @SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry | null | 2015-02-21 10:44:56 -0800 | null | null |
569,206,071,081,832,450 | neutral | 1 | null | null | Southwest | null | __betrayal | null | 0 | @SouthwestAir can you follow and we'll proceed? | null | 2015-02-21 10:44:37 -0800 | null | Central Time (US & Canada) |
569,205,327,465,476,100 | negative | 1 | Flight Attendant Complaints | 0.6421 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it | null | 2015-02-21 10:41:40 -0800 | Florida | Eastern Time (US & Canada) |
569,204,914,649,489,400 | negative | 1 | Can't Tell | 0.3498 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there | null | 2015-02-21 10:40:01 -0800 | Florida | Eastern Time (US & Canada) |
569,204,692,401,590,300 | neutral | 0.6667 | null | 0 | Southwest | null | __betrayal | null | 0 | @SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide? | null | 2015-02-21 10:39:08 -0800 | null | Central Time (US & Canada) |
569,204,474,155,282,400 | negative | 0.6563 | Bad Flight | 0.6563 | Southwest | null | Tweeter_mom_ | null | 0 | @SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago. | null | 2015-02-21 10:38:16 -0800 | Florida | Eastern Time (US & Canada) |
569,204,038,811,717,600 | negative | 0.7097 | Customer Service Issue | 0.3656 | Southwest | null | katieaune | null | 0 | @SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available! | null | 2015-02-21 10:36:32 -0800 | Chicago | Central Time (US & Canada) |
569,203,705,750,237,200 | negative | 1 | Customer Service Issue | 0.6588 | Southwest | null | rutty1221 | null | 0 | @SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves? | null | 2015-02-21 10:35:13 -0800 | San Diego, CA | null |
569,203,468,419,751,940 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ItsDTruth | null | 0 | @SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL | null | 2015-02-21 10:34:16 -0800 | North Texas | Central Time (US & Canada) |
569,202,278,298,755,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | jsanner2 | null | 0 | @SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem... | null | 2015-02-21 10:29:33 -0800 | null | null |
569,202,179,476,754,400 | negative | 1 | Lost Luggage | 0.6452 | Southwest | null | AyoVix | null | 0 | @SouthwestAir is really gonna hear my mouth about this bag situation. | null | 2015-02-21 10:29:09 -0800 | JerseyNY✈ATL | Central Time (US & Canada) |
569,201,464,658,173,950 | negative | 1 | Customer Service Issue | 0.6413 | Southwest | null | itsEiBE | null | 0 | @SouthwestAir you guys need better communication to your customers. This is rude and unprofessional. | null | 2015-02-21 10:26:19 -0800 | Lost In The Ether | Central Time (US & Canada) |
569,200,932,577,280,000 | negative | 1 | Customer Service Issue | 0.6792 | Southwest | null | igdaloff | null | 0 | @SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks. | null | 2015-02-21 10:24:12 -0800 | New York, NY | Mountain Time (US & Canada) |
569,197,910,895,812,600 | neutral | 1 | null | null | Southwest | null | musiccargirl14 | null | 0 | @SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢 | null | 2015-02-21 10:12:11 -0800 | NH | Central Time (US & Canada) |
569,197,350,901,714,940 | negative | 1 | Customer Service Issue | 0.6693 | Southwest | null | jmwait | null | 0 | .@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable. | null | 2015-02-21 10:09:58 -0800 | null | Eastern Time (US & Canada) |
569,195,435,736,244,200 | neutral | 0.6581 | null | null | Southwest | null | mea80401 | null | 0 | @SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA | null | 2015-02-21 10:02:21 -0800 | Colorado | null |
569,194,554,290,774,000 | positive | 1 | null | null | Southwest | null | jlog211 | null | 2 | @SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday | null | 2015-02-21 09:58:51 -0800 | Louisville, KY | Eastern Time (US & Canada) |
569,192,081,618,370,560 | positive | 0.6495 | null | null | Southwest | null | MRCSDPatrick | null | 0 | @SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv | null | 2015-02-21 09:49:01 -0800 | San Diego, Ca | null |
569,189,483,469,410,300 | neutral | 0.6559 | null | null | Southwest | null | ThePeachReview | null | 0 | @SouthwestAir k thanks :) | null | 2015-02-21 09:38:42 -0800 | Atlanta, GA | null |
569,188,394,716,278,800 | negative | 1 | Customer Service Issue | 0.6513 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay? | null | 2015-02-21 09:34:22 -0800 | null | null |
569,186,384,121,954,300 | neutral | 1 | null | null | Southwest | null | jenicalindy | null | 0 | @SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons | null | 2015-02-21 09:26:23 -0800 | Salt Lake City, UT | null |
569,186,177,238,110,200 | neutral | 0.6566 | null | 0 | Southwest | null | davidgoodson71 | null | 0 | @SouthwestAir it's never too Late Flight to do the right thing | null | 2015-02-21 09:25:34 -0800 | null | null |
569,185,684,268,789,760 | negative | 0.6696 | Can't Tell | 0.3571 | Southwest | null | MateoL13 | null | 0 | @SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do. | null | 2015-02-21 09:23:36 -0800 | KC | null |
569,184,886,424,268,800 | negative | 1 | Cancelled Flight | 1 | Southwest | null | suezquesteen | null | 0 | @SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver. | null | 2015-02-21 09:20:26 -0800 | Murfreesboro, TN | Central Time (US & Canada) |
569,184,833,361,936,400 | neutral | 0.6843 | null | 0 | Southwest | null | BavarianLin | null | 0 | @SouthwestAir I DM'd you | [30.26196639, -97.75945775] | 2015-02-21 09:20:13 -0800 | New Jersey / Munich | Eastern Time (US & Canada) |
569,183,494,259,273,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | AnthonyLambkin | null | 0 | @SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5 | null | 2015-02-21 09:14:54 -0800 | Nashville, TN | Central Time (US & Canada) |
569,183,099,495,383,040 | negative | 1 | Can't Tell | 0.6906 | Southwest | null | Shivener | null | 0 | @SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline | null | 2015-02-21 09:13:20 -0800 | null | Quito |
569,181,890,998,964,200 | negative | 0.6403 | Customer Service Issue | 0.6403 | Southwest | null | cjangla | null | 0 | @SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist? | null | 2015-02-21 09:08:32 -0800 | null | Central Time (US & Canada) |
569,181,243,385,909,250 | negative | 1 | Cancelled Flight | 1 | Southwest | null | MateoL13 | null | 0 | @SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP. | null | 2015-02-21 09:05:57 -0800 | KC | null |
569,180,845,594,046,460 | neutral | 1 | null | null | Southwest | null | InuAtah | null | 0 | @SouthwestAir greetings | null | 2015-02-21 09:04:23 -0800 | Abuja | null |
569,180,541,662,027,800 | positive | 1 | null | null | Southwest | null | amyvenezia | null | 0 | @SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU | null | 2015-02-21 09:03:10 -0800 | The Universe | Pacific Time (US & Canada) |
569,180,531,742,486,500 | negative | 1 | Customer Service Issue | 0.6545 | Southwest | null | Shivener | null | 0 | @SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service! | null | 2015-02-21 09:03:08 -0800 | null | Quito |
569,179,898,532,761,600 | negative | 1 | Customer Service Issue | 0.9256 | Southwest | negative | HDTeem | Customer Service Issue | 0 | @SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez | null | 2015-02-21 09:00:37 -0800 | Baton Rouge, LA | Central Time (US & Canada) |
569,179,843,247,517,700 | negative | 1 | Lost Luggage | 0.6809 | Southwest | null | SBBurkeJewelry | null | 0 | @SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service. | null | 2015-02-21 09:00:24 -0800 | null | Quito |
569,179,631,409,958,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | dan_humboldt | null | 0 | @SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice | null | 2015-02-21 08:59:33 -0800 | null | null |
569,176,969,872,605,200 | negative | 1 | Cancelled Flight | 1 | Southwest | null | michaelroselle | null | 0 | @SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour. | null | 2015-02-21 08:48:59 -0800 | Oklahoma City, OK | Eastern Time (US & Canada) |
569,176,007,225,188,350 | negative | 1 | Customer Service Issue | 1 | Southwest | null | ray_ettel | null | 0 | @SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A | null | 2015-02-21 08:45:09 -0800 | Denver Co | null |
569,175,548,632,698,900 | negative | 1 | Flight Booking Problems | 0.6593 | Southwest | null | kenziemarie92 | null | 0 | @SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone. | null | 2015-02-21 08:43:20 -0800 | Egg Harbor, WI | Mountain Time (US & Canada) |
569,175,432,702,107,650 | positive | 1 | null | null | Southwest | null | vscof | null | 0 | @SouthwestAir flight 3970, bna-rdu had the most excellent crew today | null | 2015-02-21 08:42:52 -0800 | Nashville, TN | null |
569,174,663,089,287,200 | negative | 0.6809 | Customer Service Issue | 0.6809 | Southwest | null | SherzodGulamov | null | 0 | @SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands | null | 2015-02-21 08:39:49 -0800 | Washington DC, New York | null |
569,173,103,009,525,760 | positive | 1 | null | null | Southwest | null | cpark_stories | null | 0 | @SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a | null | 2015-02-21 08:33:37 -0800 | null | Central Time (US & Canada) |
569,172,793,608,278,000 | negative | 1 | Cancelled Flight | 0.3681 | Southwest | null | Ben_Klamka | null | 0 | @SouthwestAir I'm stuck in Fort Lauderdale. | null | 2015-02-21 08:32:23 -0800 | musician and music enthusiast | null |
569,172,570,932,690,940 | negative | 1 | Customer Service Issue | 0.6816 | Southwest | null | slandail | null | 0 | @SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep? | null | 2015-02-21 08:31:30 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
569,171,631,756,546,050 | negative | 1 | Customer Service Issue | 1 | Southwest | null | caesar_funch | null | 0 | @SouthwestAir I thought you guys were the best airline...I've been on hold for an hour! | null | 2015-02-21 08:27:46 -0800 | null | Central Time (US & Canada) |
569,171,003,852,468,200 | positive | 1 | null | null | Southwest | null | KyleHarward | null | 0 | @SouthwestAir @SouthwestOliver that's a great FA right there. | null | 2015-02-21 08:25:16 -0800 | Farmington, Utah | null |
569,170,590,831,132,700 | positive | 0.6533 | null | 0 | Southwest | null | troyhorton | null | 0 | @SouthwestAir DM sent. Thank you. | null | 2015-02-21 08:23:38 -0800 | Dallas, TX | Central Time (US & Canada) |
569,170,372,018,499,600 | negative | 0.6522 | Customer Service Issue | 0.6522 | Southwest | null | xscubascottiex | null | 0 | @SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement | null | 2015-02-21 08:22:46 -0800 | Ontario, Canada | Atlantic Time (Canada) |
569,169,704,805,371,900 | negative | 1 | Customer Service Issue | 1 | Southwest | null | SherzodGulamov | null | 0 | @SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood | null | 2015-02-21 08:20:06 -0800 | Washington DC, New York | null |
569,168,515,674,058,750 | negative | 1 | Cancelled Flight | 0.6558 | Southwest | null | CCW4253 | null | 0 | @SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed? | null | 2015-02-21 08:15:23 -0800 | null | null |
569,168,436,280,098,800 | negative | 1 | Flight Booking Problems | 0.6508 | Southwest | null | arteriesrus | null | 0 | @SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold | null | 2015-02-21 08:15:04 -0800 | Salt Lake City | Mountain Time (US & Canada) |
569,168,102,212,001,800 | neutral | 1 | null | null | Southwest | null | app_origins | null | 0 | @southwestair @cspkcats let us know if we can help | null | 2015-02-21 08:13:44 -0800 | Singapore | null |
569,168,016,136,495,100 | neutral | 0.6876 | null | 0 | Southwest | null | SLCVeganista | null | 0 | @SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :( | null | 2015-02-21 08:13:24 -0800 | null | Central Time (US & Canada) |
569,166,753,101,684,740 | negative | 1 | Late Flight | 0.6989 | Southwest | null | gotomaio | null | 0 | @SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable! | null | 2015-02-21 08:08:23 -0800 | null | Quito |
569,165,654,848,204,800 | positive | 1 | null | null | Southwest | null | JohnDePetroshow | null | 0 | @SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY | null | 2015-02-21 08:04:01 -0800 | Rhode Island ,Mass,CT | Eastern Time (US & Canada) |
569,165,556,722,503,700 | positive | 0.6395 | null | 0 | Southwest | null | GoKebo | null | 0 | @SouthwestAir finally through thx | null | 2015-02-21 08:03:37 -0800 | null | Mountain Time (US & Canada) |
569,165,378,359,656,450 | negative | 1 | Flight Booking Problems | 0.3551 | Southwest | null | jeffreyfields | null | 0 | @SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight. | null | 2015-02-21 08:02:55 -0800 | LA // DC // LA | Pacific Time (US & Canada) |
569,165,227,847,102,460 | negative | 1 | Customer Service Issue | 1 | Southwest | null | BigMouthLogan | null | 0 | @SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated | null | 2015-02-21 08:02:19 -0800 | Austin, TX | null |
569,165,128,366,755,840 | negative | 1 | Customer Service Issue | 1 | Southwest | null | GRitchart | null | 0 | @SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there? | null | 2015-02-21 08:01:55 -0800 | null | null |
569,165,102,307,545,100 | negative | 1 | Customer Service Issue | 0.6848 | Southwest | null | NicolePiering | null | 0 | @SouthwestAir Can't DM you because you don't follow me. | null | 2015-02-21 08:01:49 -0800 | Long Island, NY | Eastern Time (US & Canada) |
569,164,886,397,354,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | troyhorton | null | 0 | @SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me? | null | 2015-02-21 08:00:58 -0800 | Dallas, TX | Central Time (US & Canada) |
569,164,064,636,727,300 | negative | 1 | Customer Service Issue | 0.6548 | Southwest | null | NicolePiering | null | 0 | @SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP! | null | 2015-02-21 07:57:42 -0800 | Long Island, NY | Eastern Time (US & Canada) |
569,163,696,041,173,000 | positive | 1 | null | null | Southwest | null | perkeithc | null | 0 | @SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight | null | 2015-02-21 07:56:14 -0800 | Dallas, TX Memphis, TN, MS | Eastern Time (US & Canada) |
569,162,467,051,474,940 | negative | 1 | Customer Service Issue | 0.6727 | Southwest | null | jeffreyfields | null | 1 | @SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights? | null | 2015-02-21 07:51:21 -0800 | LA // DC // LA | Pacific Time (US & Canada) |
569,162,276,403,609,600 | positive | 1 | null | null | Southwest | null | Daniel_JDixon | null | 0 | @southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning. | null | 2015-02-21 07:50:35 -0800 | Oklahoma City | Central Time (US & Canada) |
569,161,583,718,473,700 | negative | 1 | Customer Service Issue | 1 | Southwest | null | arteriesrus | null | 0 | @SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx | [41.81477378, -80.93644744] | 2015-02-21 07:47:50 -0800 | Salt Lake City | Mountain Time (US & Canada) |
569,160,924,960,919,550 | positive | 1 | null | null | Southwest | null | DianeFerraro | null | 0 | @SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv | [33.6839241, -117.8607358] | 2015-02-21 07:45:13 -0800 | Los Angeles, California | Pacific Time (US & Canada) |
569,159,814,426,853,400 | negative | 1 | Can't Tell | 0.6364 | Southwest | null | therealcab | null | 0 | @SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird | null | 2015-02-21 07:40:48 -0800 | null | null |
569,159,068,834,623,500 | positive | 1 | null | null | Southwest | null | da_trufOU | null | 0 | @SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches | null | 2015-02-21 07:37:51 -0800 | null | null |
569,158,546,404,864,000 | negative | 1 | Customer Service Issue | 1 | Southwest | null | GRitchart | null | 1 | @SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help? | null | 2015-02-21 07:35:46 -0800 | null | null |
569,158,261,301,227,500 | negative | 1 | Lost Luggage | 0.6477 | Southwest | null | pmiwanowicz | null | 0 | @SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany | null | 2015-02-21 07:34:38 -0800 | Albany, NY | Quito |
569,158,165,176,164,350 | negative | 1 | Late Flight | 1 | Southwest | null | bsjuts | null | 0 | @SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago. | null | 2015-02-21 07:34:15 -0800 | Nebraska | Central Time (US & Canada) |
569,155,784,988,164,100 | positive | 1 | null | null | Southwest | null | gdcookson14 | null | 0 | @SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV | null | 2015-02-21 07:24:48 -0800 | null | null |
569,155,666,440,355,840 | negative | 0.6842 | Late Flight | 0.6842 | Southwest | null | jaindrops | null | 0 | @SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience? | null | 2015-02-21 07:24:19 -0800 | Boston, MA | null |
569,155,235,156,856,800 | negative | 1 | Customer Service Issue | 0.6889 | Southwest | null | jaindrops | null | 0 | @SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw. | null | 2015-02-21 07:22:37 -0800 | Boston, MA | null |
569,154,652,735,803,400 | negative | 1 | Customer Service Issue | 1 | Southwest | null | GoKebo | null | 0 | @SouthwestAir on hold for over an hour twice? Terrible. | null | 2015-02-21 07:20:18 -0800 | null | Mountain Time (US & Canada) |
569,154,129,362,186,240 | negative | 1 | Cancelled Flight | 1 | Southwest | null | cwgreiner | null | 0 | @SouthwestAir my flight is Cancelled Flightled due to weather. What next ? | null | 2015-02-21 07:18:13 -0800 | null | null |
569,153,793,058,672,640 | negative | 1 | Customer Service Issue | 0.6563 | Southwest | null | sailorchick9705 | null | 0 | @SouthwestAir crazy hold times today. Over an hour now. Help? | null | 2015-02-21 07:16:53 -0800 | CT | null |
569,153,249,917,452,300 | negative | 1 | Customer Service Issue | 1 | Southwest | null | amyvenezia | null | 0 | @SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA | null | 2015-02-21 07:14:43 -0800 | The Universe | Pacific Time (US & Canada) |
569,153,098,595,192,800 | negative | 0.6801 | Cancelled Flight | 0.6801 | Southwest | null | jaindrops | null | 0 | @SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice | null | 2015-02-21 07:14:07 -0800 | Boston, MA | null |
569,153,071,093,297,150 | neutral | 0.6842 | null | 0 | Southwest | null | amy_ginsburg | null | 0 | @SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow. | null | 2015-02-21 07:14:01 -0800 | North Bethesda, MD | Atlantic Time (Canada) |
569,152,201,278,525,440 | negative | 1 | Customer Service Issue | 1 | Southwest | null | amyvenezia | null | 0 | @SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA | null | 2015-02-21 07:10:33 -0800 | The Universe | Pacific Time (US & Canada) |
569,151,232,738,095,100 | negative | 1 | Customer Service Issue | 1 | Southwest | null | AmyBFree | null | 0 | @SouthwestAir Been on hold for over an hour - any chance someone can help me on here? | null | 2015-02-21 07:06:42 -0800 | null | Quito |
569,151,206,028,931,100 | negative | 1 | Cancelled Flight | 1 | Southwest | null | loudgirl3611 | null | 0 | @SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR | null | 2015-02-21 07:06:36 -0800 | null | null |
569,150,371,706,200,060 | neutral | 1 | null | null | Southwest | null | MichaelOinJax | null | 0 | @SouthwestAir Show Jacksonville some 💝too! We want #3ticketsforJax! | null | 2015-02-21 07:03:17 -0800 | null | null |
569,149,949,989,879,800 | negative | 1 | Customer Service Issue | 0.6879 | Southwest | null | UnprovenTheory | null | 0 | @SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201 | null | 2015-02-21 07:01:37 -0800 | null | null |
569,149,358,802,759,700 | neutral | 0.6636 | null | 0 | Southwest | null | alee317 | null | 0 | @SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals | null | 2015-02-21 06:59:16 -0800 | null | Central Time (US & Canada) |
569,148,485,519,462,400 | positive | 1 | null | null | Southwest | null | kylemusserco | null | 0 | @SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏 | null | 2015-02-21 06:55:47 -0800 | #PureMichigan | Atlantic Time (Canada) |
569,148,114,193,530,900 | positive | 1 | null | null | Southwest | null | SuccessHorizons | null | 0 | @SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA! | null | 2015-02-21 06:54:19 -0800 | Barrington, Rhode Island | Eastern Time (US & Canada) |
569,146,504,004,415,500 | negative | 1 | Customer Service Issue | 0.6685 | Southwest | null | DuellAram | null | 0 | @SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty | null | 2015-02-21 06:47:55 -0800 | null | null |
569,146,045,306,794,000 | negative | 1 | Customer Service Issue | 0.6452 | Southwest | null | EmilySandvik | null | 0 | @SouthwestAir I've been on hold for 2 hours! When will you answer?? | null | 2015-02-21 06:46:06 -0800 | null | null |
569,143,996,422,996,000 | negative | 1 | Cancelled Flight | 0.6705 | Southwest | null | prakashksinha | null | 0 | @SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do? | null | 2015-02-21 06:37:57 -0800 | 43.012983,-78.724003 | Eastern Time (US & Canada) |
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