tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,563,087,964,995,600 | positive | 0.6667 | null | null | Delta | null | 2littlebirds | null | 0 | “@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you! | [38.6485933, -121.11740707] | 2015-02-22 10:23:16 -0800 | LA CA USA | Pacific Time (US & Canada) |
569,562,990,250,324,000 | negative | 1 | Customer Service Issue | 0.3694 | Delta | null | arthurhasher | null | 0 | @JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong | null | 2015-02-22 10:22:53 -0800 | Long Island - Arizona | null |
569,559,833,415,970,800 | negative | 1 | Late Flight | 0.3386 | Delta | null | Worldtravelure | null | 0 | @JetBlue According to your ground staff, it hasn't even been taken off the plane yet! | [40.64646912, -73.79133606] | 2015-02-22 10:10:20 -0800 | New York, New York | Eastern Time (US & Canada) |
569,559,370,104,639,500 | negative | 1 | Late Flight | 1 | Delta | null | badcookieadvice | null | 0 | .@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations | null | 2015-02-22 10:08:30 -0800 | null | Eastern Time (US & Canada) |
569,559,136,540,561,400 | negative | 1 | Late Flight | 0.6835 | Delta | null | arthurhasher | null | 0 | @JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong | null | 2015-02-22 10:07:34 -0800 | Long Island - Arizona | null |
569,558,286,216,929,300 | negative | 1 | Late Flight | 1 | Delta | null | LAURACORDER0 | null | 0 | @JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology? | null | 2015-02-22 10:04:11 -0800 | GOLD COAST / MELBOURNE | London |
569,558,235,897,688,060 | positive | 1 | null | null | Delta | null | jbs2886 | null | 0 | @JetBlue thanks! Have a good Sunday. | null | 2015-02-22 10:03:59 -0800 | New Orleans, LA | Eastern Time (US & Canada) |
569,558,114,447,560,700 | negative | 1 | Late Flight | 1 | Delta | null | Worldtravelure | null | 0 | @JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers? | [40.64646912, -73.79133606] | 2015-02-22 10:03:31 -0800 | New York, New York | Eastern Time (US & Canada) |
569,558,065,516,822,500 | negative | 1 | Late Flight | 0.6813 | Delta | null | LegionJosh | null | 1 | @JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again? | null | 2015-02-22 10:03:19 -0800 | null | null |
569,557,216,480,665,600 | negative | 1 | Late Flight | 1 | Delta | null | thedaniburden | null | 0 | @JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy... | null | 2015-02-22 09:59:56 -0800 | Buffalo, New York | Quito |
569,556,860,652,675,100 | negative | 1 | Late Flight | 1 | Delta | null | Perch1019 | null | 0 | @jetblue, it would be nice if the app would actually inform you that a flight is delayed. | null | 2015-02-22 09:58:32 -0800 | ÜT: 41.033836,-73.775829 | Eastern Time (US & Canada) |
569,554,776,611,901,440 | neutral | 1 | null | null | Delta | null | Setorii | null | 0 | His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg | null | 2015-02-22 09:50:15 -0800 | Beverly Hills, CA | Pacific Time (US & Canada) |
569,554,727,572,099,100 | negative | 1 | Can't Tell | 1 | Delta | null | jbs2886 | null | 0 | @JetBlue I know, but I wanted to pass it along. Not good for the "T5 experience" esp for someone who flies 2-3 times a month. | null | 2015-02-22 09:50:03 -0800 | New Orleans, LA | Eastern Time (US & Canada) |
569,554,300,495,462,400 | neutral | 1 | null | null | Delta | null | arthurhasher | null | 0 | @JetBlue Flight 136 departed Phoenix at 1:30 am | null | 2015-02-22 09:48:21 -0800 | Long Island - Arizona | null |
569,552,658,010,210,300 | negative | 1 | Late Flight | 0.6611 | Delta | null | arthurhasher | null | 0 | @JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs. | null | 2015-02-22 09:41:50 -0800 | Long Island - Arizona | null |
569,552,552,297,041,900 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | jbs2886 | null | 0 | @JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children. | null | 2015-02-22 09:41:24 -0800 | New Orleans, LA | Eastern Time (US & Canada) |
569,550,230,376,423,400 | neutral | 1 | null | null | Delta | null | NatalieMarry | null | 0 | @JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU | null | 2015-02-22 09:32:11 -0800 | null | null |
569,549,922,569,224,200 | negative | 1 | Customer Service Issue | 0.671 | Delta | null | AnisahMunruddin | null | 0 | @JetBlue, your hold music sucks. | null | 2015-02-22 09:30:57 -0800 | New York | Eastern Time (US & Canada) |
569,548,726,265,471,000 | neutral | 0.6606 | null | 0 | Delta | null | nickrau_ | null | 0 | @JetBlue Customer of the year? http://t.co/epqqONHO2H | null | 2015-02-22 09:26:12 -0800 | Nashville, TN | Central Time (US & Canada) |
569,548,188,375,326,700 | negative | 0.3713 | Can't Tell | 0.3713 | Delta | null | jbs2886 | null | 0 | @JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too. | null | 2015-02-22 09:24:04 -0800 | New Orleans, LA | Eastern Time (US & Canada) |
569,547,458,520,469,500 | negative | 1 | longlines | 1 | Delta | null | davisesq212 | null | 0 | @JetBlue no excuse though for 3 gate changes though. | null | 2015-02-22 09:21:10 -0800 | New York City | Eastern Time (US & Canada) |
569,547,374,454,050,800 | negative | 0.6582 | Customer Service Issue | 0.3365 | Delta | null | davisesq212 | null | 0 | @JetBlue if someone had bothered to inform us that the airport closed, that would have helped. | null | 2015-02-22 09:20:50 -0800 | New York City | Eastern Time (US & Canada) |
569,546,763,297,796,100 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | SOBrien526 | null | 0 | @JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!? | null | 2015-02-22 09:18:24 -0800 | Boston | Quito |
569,545,323,657,494,500 | negative | 1 | Late Flight | 1 | Delta | null | jackburke | null | 0 | @JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this. | null | 2015-02-22 09:12:41 -0800 | austin | Eastern Time (US & Canada) |
569,543,615,862,722,560 | positive | 1 | null | null | Delta | null | KShay1985 | null | 0 | @JetBlue thank you. We are finally at the gate. | null | 2015-02-22 09:05:54 -0800 | New York City, NY | null |
569,543,457,452,064,800 | positive | 0.6593 | null | null | Delta | null | RosieRHues | null | 0 | @JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works | null | 2015-02-22 09:05:16 -0800 | scarborough ontario canada | Eastern Time (US & Canada) |
569,543,012,914,565,100 | negative | 1 | Late Flight | 0.7087 | Delta | null | CookJaycook123 | null | 0 | @JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless | null | 2015-02-22 09:03:30 -0800 | null | null |
569,542,909,533,384,700 | negative | 1 | Late Flight | 0.6838 | Delta | null | Amagrino | null | 0 | @JetBlue @Amagrino will you cover the cost of my car service waiting time?! | null | 2015-02-22 09:03:05 -0800 | New York, NY | Eastern Time (US & Canada) |
569,542,385,627,230,200 | neutral | 1 | null | null | Delta | null | JaredLogan | null | 0 | @JetBlue don't I always? | null | 2015-02-22 09:01:00 -0800 | New York, New York | null |
569,542,242,983,125,000 | positive | 1 | null | null | Delta | null | sandyy889 | null | 0 | @JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks | null | 2015-02-22 09:00:26 -0800 | null | America/Detroit |
569,542,052,259,766,300 | negative | 0.6809 | longlines | 0.3511 | Delta | null | KShay1985 | null | 0 | @JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board | null | 2015-02-22 08:59:41 -0800 | New York City, NY | null |
569,541,545,029,804,000 | negative | 1 | Late Flight | 0.6503 | Delta | null | Amagrino | null | 0 | @JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane! | null | 2015-02-22 08:57:40 -0800 | New York, NY | Eastern Time (US & Canada) |
569,541,478,244,089,860 | negative | 1 | Can't Tell | 0.3478 | Delta | null | JaredLogan | null | 0 | @JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you. | null | 2015-02-22 08:57:24 -0800 | New York, New York | null |
569,541,336,224,927,740 | negative | 1 | Late Flight | 1 | Delta | null | KShay1985 | null | 0 | @JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE | null | 2015-02-22 08:56:50 -0800 | New York City, NY | null |
569,541,328,289,165,300 | negative | 1 | Can't Tell | 0.6601 | Delta | null | BluTapes | null | 0 | @JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you. | null | 2015-02-22 08:56:48 -0800 | Boston | Eastern Time (US & Canada) |
569,540,050,821,763,100 | positive | 1 | null | null | Delta | null | contimike | null | 0 | @JetBlue they were amazing and thank you! | null | 2015-02-22 08:51:44 -0800 | New York, sort of! | null |
569,539,928,129,818,600 | negative | 1 | Flight Attendant Complaints | 0.3437 | Delta | null | jackburke | null | 0 | @JetBlue and have empty "help" desks | null | 2015-02-22 08:51:15 -0800 | austin | Eastern Time (US & Canada) |
569,539,746,348,675,100 | negative | 1 | Customer Service Issue | 0.6517 | Delta | null | jackburke | null | 0 | @JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures | null | 2015-02-22 08:50:31 -0800 | austin | Eastern Time (US & Canada) |
569,539,287,118,692,350 | negative | 0.3474 | Late Flight | 0.3474 | Delta | null | emptynester25 | null | 0 | @JetBlue according to jfk plenty of planes are landing. No problem there | null | 2015-02-22 08:48:42 -0800 | null | null |
569,539,111,222,190,100 | neutral | 0.6714 | null | 0 | Delta | null | emptynester25 | null | 0 | @JetBlue when will the system be up and running? | null | 2015-02-22 08:48:00 -0800 | null | null |
569,538,840,735,703,040 | negative | 0.6383 | Late Flight | 0.6383 | Delta | null | davisesq212 | null | 0 | @JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO | null | 2015-02-22 08:46:55 -0800 | New York City | Eastern Time (US & Canada) |
569,538,135,916,351,500 | positive | 1 | null | null | Delta | null | 2littlebirds | null | 0 | “@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;) | [38.69255098, -121.58854512] | 2015-02-22 08:44:07 -0800 | LA CA USA | Pacific Time (US & Canada) |
569,538,127,016,144,900 | negative | 1 | Can't Tell | 1 | Delta | null | JaredLogan | null | 0 | @JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again | null | 2015-02-22 08:44:05 -0800 | New York, New York | null |
569,538,002,025,779,200 | neutral | 0.6658 | null | 0 | Delta | null | jackburke | null | 0 | @JetBlue 795 to Austin | null | 2015-02-22 08:43:35 -0800 | austin | Eastern Time (US & Canada) |
569,537,388,986,421,250 | positive | 1 | null | null | Delta | null | nancyberman_ | null | 0 | @JetBlue she helped me with my problem so easily and was so nice, you guys rock! | null | 2015-02-22 08:41:09 -0800 | • PSU '19 • faith • | Eastern Time (US & Canada) |
569,536,910,990,950,400 | negative | 1 | Late Flight | 1 | Delta | null | karaklenk | null | 0 | @JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather. | null | 2015-02-22 08:39:15 -0800 | New York | Eastern Time (US & Canada) |
569,535,821,486,952,450 | negative | 0.6596 | Can't Tell | 0.6596 | Delta | null | emptynester25 | null | 0 | @JetBlue where is the "award winning service"? | null | 2015-02-22 08:34:55 -0800 | null | null |
569,535,647,704,354,800 | negative | 1 | Customer Service Issue | 0.3694 | Delta | null | DrCraigKasper | null | 0 | @JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk. | null | 2015-02-22 08:34:14 -0800 | New York, New York | Eastern Time (US & Canada) |
569,535,236,884,664,300 | negative | 0.682 | Late Flight | 0.3486 | Delta | null | wwewwf1982 | null | 0 | @JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing | null | 2015-02-22 08:32:36 -0800 | null | null |
569,535,203,888,271,360 | negative | 0.648 | Late Flight | 0.648 | Delta | null | emptynester25 | null | 0 | @JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK | null | 2015-02-22 08:32:28 -0800 | null | null |
569,534,889,055,395,840 | negative | 1 | Customer Service Issue | 0.6733 | Delta | null | jackburke | null | 0 | @JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj | null | 2015-02-22 08:31:13 -0800 | austin | Eastern Time (US & Canada) |
569,533,875,308,916,740 | negative | 0.6768 | Late Flight | 0.3388 | Delta | null | emptynester25 | null | 0 | @JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue? | null | 2015-02-22 08:27:11 -0800 | null | null |
569,533,648,367,722,500 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | calvinsavanna | null | 0 | @JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you | null | 2015-02-22 08:26:17 -0800 | Naples, FL, Boston, MA | null |
569,533,479,362,408,450 | positive | 1 | null | null | Delta | null | nancyberman_ | null | 0 | @JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!! | null | 2015-02-22 08:25:37 -0800 | • PSU '19 • faith • | Eastern Time (US & Canada) |
569,533,394,025,099,260 | negative | 0.6728 | Customer Service Issue | 0.6728 | Delta | null | KevinDwan | null | 0 | @JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful | null | 2015-02-22 08:25:17 -0800 | null | null |
569,533,355,248,767,000 | positive | 1 | null | null | Delta | null | mtanji | null | 0 | @JetBlue BOS. Everything current now. Thanks for the follow up | null | 2015-02-22 08:25:07 -0800 | The Old Dominion | Central Time (US & Canada) |
569,533,328,396,832,800 | negative | 1 | Bad Flight | 0.3466 | Delta | null | emptynester25 | null | 0 | @JetBlue it's sunny and gorgeous in ny actually. What's the real reason? | null | 2015-02-22 08:25:01 -0800 | null | null |
569,533,098,402,009,100 | positive | 1 | null | null | Delta | null | MarcPBerger | null | 0 | @JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG | null | 2015-02-22 08:24:06 -0800 | Florham Park, NJ | Eastern Time (US & Canada) |
569,532,566,610,571,260 | positive | 0.67 | null | 0 | Delta | null | FinleyBklynCFS | null | 0 | @JetBlue things happen it's ok just wish I was on the beach and not in the airport | null | 2015-02-22 08:21:59 -0800 | null | Central Time (US & Canada) |
569,531,924,219,191,300 | negative | 1 | Late Flight | 1 | Delta | null | karaklenk | null | 0 | @JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous. | null | 2015-02-22 08:19:26 -0800 | New York | Eastern Time (US & Canada) |
569,531,651,732,217,860 | neutral | 0.6696 | null | 0 | Delta | null | emptynester25 | null | 0 | @JetBlue any idea when the flight will actually take off? | null | 2015-02-22 08:18:21 -0800 | null | null |
569,530,599,129,501,700 | positive | 1 | null | null | Delta | null | MarcPBerger | null | 0 | @JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ | null | 2015-02-22 08:14:10 -0800 | Florham Park, NJ | Eastern Time (US & Canada) |
569,530,195,306,258,400 | negative | 1 | Late Flight | 1 | Delta | null | DrCraigKasper | null | 0 | @JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers. | null | 2015-02-22 08:12:34 -0800 | New York, New York | Eastern Time (US & Canada) |
569,530,159,247,826,940 | positive | 1 | null | null | Delta | null | sylvie75015 | null | 0 | @JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks | null | 2015-02-22 08:12:25 -0800 | Larchmont, New York | Eastern Time (US & Canada) |
569,529,242,893,090,800 | negative | 1 | Late Flight | 1 | Delta | null | emptynester25 | null | 0 | @JetBlue what's the delay if the system isn't down? | null | 2015-02-22 08:08:47 -0800 | null | null |
569,529,128,585,556,000 | neutral | 0.6753 | null | 0 | Delta | null | arthurhasher | null | 0 | @JetBlue Not blaming Jet Blue. This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen. | null | 2015-02-22 08:08:20 -0800 | Long Island - Arizona | null |
569,529,020,892,651,500 | negative | 1 | Late Flight | 1 | Delta | null | DPBakes | null | 0 | @JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12 | null | 2015-02-22 08:07:54 -0800 | null | Pacific Time (US & Canada) |
569,528,694,613,671,940 | negative | 1 | Late Flight | 0.6507 | Delta | null | davisesq212 | null | 0 | @JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours. | [0.0, 0.0] | 2015-02-22 08:06:36 -0800 | New York City | Eastern Time (US & Canada) |
569,528,451,339,673,600 | neutral | 0.6635 | null | 0 | Delta | null | calvinsavanna | null | 0 | @JetBlue and ask she load the bag for my flight | null | 2015-02-22 08:05:38 -0800 | Naples, FL, Boston, MA | null |
569,528,351,364,292,600 | negative | 1 | Flight Attendant Complaints | 0.6545 | Delta | null | calvinsavanna | null | 0 | @JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards | null | 2015-02-22 08:05:14 -0800 | Naples, FL, Boston, MA | null |
569,528,083,755,237,400 | negative | 0.6947 | Late Flight | 0.6947 | Delta | null | emptynester25 | null | 0 | @JetBlue get flight 16 into the air | null | 2015-02-22 08:04:11 -0800 | null | null |
569,527,951,831,666,700 | negative | 1 | Can't Tell | 0.701 | Delta | null | arthurhasher | null | 0 | @JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time. | null | 2015-02-22 08:03:39 -0800 | Long Island - Arizona | null |
569,527,848,131,637,250 | positive | 0.66 | null | null | Delta | null | SMHillman | null | 0 | @JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU | null | 2015-02-22 08:03:14 -0800 | New York, NY | Eastern Time (US & Canada) |
569,527,641,025,306,600 | positive | 0.6366 | null | 0 | Delta | null | Luessen | null | 0 | @JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse | null | 2015-02-22 08:02:25 -0800 | New York, NY | Central Time (US & Canada) |
569,527,586,960,711,700 | negative | 0.6856 | Flight Attendant Complaints | 0.6856 | Delta | null | calvinsavanna | null | 0 | @JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it | null | 2015-02-22 08:02:12 -0800 | Naples, FL, Boston, MA | null |
569,527,183,825,182,700 | negative | 0.3485 | Customer Service Issue | 0.3485 | Delta | null | calvinsavanna | null | 0 | @JetBlue I'm also a mosaic customer and fly jet blue ALOT.... | null | 2015-02-22 08:00:36 -0800 | Naples, FL, Boston, MA | null |
569,526,960,268,963,840 | negative | 1 | Late Flight | 0.657 | Delta | null | TheGeoffHunt | null | 0 | @JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate | null | 2015-02-22 07:59:43 -0800 | Washington D.C. | Atlantic Time (Canada) |
569,526,894,028,197,900 | negative | 1 | Flight Attendant Complaints | 0.6863 | Delta | null | calvinsavanna | null | 0 | @JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight | null | 2015-02-22 07:59:27 -0800 | Naples, FL, Boston, MA | null |
569,526,559,012,495,360 | negative | 1 | Late Flight | 0.6461 | Delta | null | TheGeoffHunt | null | 0 | @JetBlue #489. Flight #589 is departing before we even board | null | 2015-02-22 07:58:07 -0800 | Washington D.C. | Atlantic Time (Canada) |
569,526,493,023,498,240 | positive | 1 | null | null | Delta | null | burke_dori | null | 0 | @JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job | null | 2015-02-22 07:57:51 -0800 | null | null |
569,526,458,529,349,600 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | calvinsavanna | null | 0 | @JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass | null | 2015-02-22 07:57:43 -0800 | Naples, FL, Boston, MA | null |
569,526,325,255,364,600 | positive | 1 | null | null | Delta | null | SMHillman | null | 0 | @JetBlue it's only because I'm wearing #TrueBlueColors! | null | 2015-02-22 07:57:11 -0800 | New York, NY | Eastern Time (US & Canada) |
569,525,974,284,558,340 | neutral | 0.6598 | null | 0 | Delta | null | emptynester25 | null | 0 | @JetBlue flight16? | null | 2015-02-22 07:55:48 -0800 | null | null |
569,525,875,860,906,000 | negative | 1 | Cancelled Flight | 0.3511 | Delta | null | arthurhasher | null | 0 | @JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway. | null | 2015-02-22 07:55:24 -0800 | Long Island - Arizona | null |
569,525,684,864,983,040 | negative | 1 | Late Flight | 1 | Delta | null | TheGeoffHunt | null | 0 | @JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489 | null | 2015-02-22 07:54:39 -0800 | Washington D.C. | Atlantic Time (Canada) |
569,525,641,759,993,860 | neutral | 1 | null | null | Delta | null | SMHillman | null | 0 | @JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC | null | 2015-02-22 07:54:28 -0800 | New York, NY | Eastern Time (US & Canada) |
569,525,452,081,111,040 | negative | 1 | Customer Service Issue | 0.6914 | Delta | null | emptynester25 | null | 0 | @JetBlue how can your entire system go down? No IT? Really? | null | 2015-02-22 07:53:43 -0800 | null | null |
569,525,270,907,981,800 | negative | 1 | Late Flight | 1 | Delta | null | Luessen | null | 0 | @JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue | null | 2015-02-22 07:53:00 -0800 | New York, NY | Central Time (US & Canada) |
569,524,310,186,061,800 | negative | 1 | Customer Service Issue | 0.6538 | Delta | null | emptynester25 | null | 0 | @JetBlue seriously? System down? No IT? | null | 2015-02-22 07:49:11 -0800 | null | null |
569,524,116,769,914,900 | positive | 0.6832 | null | 0 | Delta | null | tom_brant | null | 0 | @JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great! | null | 2015-02-22 07:48:25 -0800 | Southbury, CT | null |
569,522,879,764,807,700 | negative | 1 | Customer Service Issue | 0.6713 | Delta | null | calvinsavanna | null | 0 | @JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston | null | 2015-02-22 07:43:30 -0800 | Naples, FL, Boston, MA | null |
569,522,767,868,989,440 | negative | 1 | Customer Service Issue | 0.6518 | Delta | null | DPBakes | null | 0 | @JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on | null | 2015-02-22 07:43:03 -0800 | null | Pacific Time (US & Canada) |
569,522,690,261,950,460 | neutral | 1 | null | null | Delta | null | burke_dori | null | 0 | @JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes? | null | 2015-02-22 07:42:45 -0800 | null | null |
569,521,778,797,744,100 | positive | 1 | null | null | Delta | null | jaynebwise | null | 0 | @JetBlue got it. thanks the quick reply. | null | 2015-02-22 07:39:07 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,520,477,351,383,040 | negative | 1 | Flight Attendant Complaints | 1 | Delta | null | davisesq212 | null | 0 | @JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job? | null | 2015-02-22 07:33:57 -0800 | New York City | Eastern Time (US & Canada) |
569,519,860,994,203,650 | negative | 1 | Late Flight | 0.6383 | Delta | null | jaynebwise | null | 0 | @JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0 | null | 2015-02-22 07:31:30 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
569,519,571,314,589,700 | neutral | 1 | null | null | Delta | null | N_Brennan | null | 0 | @JetBlue do bags still fly free or have you started charging? thanks! | null | 2015-02-22 07:30:21 -0800 | Washington DC | null |
569,517,479,296,409,600 | positive | 1 | null | null | Delta | null | MichaelRunfola | null | 0 | @JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee | null | 2015-02-22 07:22:02 -0800 | Buffalo | null |
569,516,908,195,815,400 | positive | 0.6671 | null | 0 | Delta | null | djkeating13 | null | 0 | @JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed. | null | 2015-02-22 07:19:46 -0800 | Malden, MA | Eastern Time (US & Canada) |
569,514,902,748,061,700 | neutral | 0.3437 | null | 0 | Delta | null | cshells4 | null | 0 | @JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95 | null | 2015-02-22 07:11:48 -0800 | Connecticut | null |
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