tweet_id int64 567,588,279B 570,310,600B | airline_sentiment stringclasses 3
values | airline_sentiment_confidence float64 0.34 1 | negativereason stringclasses 10
values | negativereason_confidence float64 0 1 ⌀ | airline stringclasses 6
values | airline_sentiment_gold stringclasses 3
values | name stringlengths 2 19 | negativereason_gold stringclasses 13
values | retweet_count int64 0 44 | text stringlengths 12 186 | tweet_coord stringlengths 10 28 ⌀ | tweet_created stringlengths 25 25 | tweet_location stringlengths 1 34 ⌀ | user_timezone stringlengths 3 27 ⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,709,195,936,735,200 | negative | 0.6842 | Bad Flight | 0.6842 | US Airways | null | Steeee___ | null | 0 | @USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia | null | 2015-02-22 20:03:51 -0800 | null | Central Time (US & Canada) |
569,709,103,188,197,400 | negative | 1 | Late Flight | 0.3389 | US Airways | null | PeterPiatetsky | null | 0 | @USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers | null | 2015-02-22 20:03:29 -0800 | Nebraska | Eastern Time (US & Canada) |
569,708,507,961,950,200 | negative | 1 | Cancelled Flight | 0.716 | US Airways | null | PDQuigley | null | 0 | @USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members? | null | 2015-02-22 20:01:07 -0800 | Washington, D.C. | null |
569,708,139,517,480,960 | negative | 1 | Customer Service Issue | 0.6742 | US Airways | null | Chudokab | null | 0 | @USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help? | null | 2015-02-22 19:59:39 -0800 | null | null |
569,706,908,002,578,400 | negative | 1 | Late Flight | 1 | US Airways | null | EAFiedler | null | 0 | @USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? | null | 2015-02-22 19:54:46 -0800 | Philly | Eastern Time (US & Canada) |
569,706,041,673,322,500 | neutral | 1 | null | null | US Airways | null | bradfordradio | null | 0 | @USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now. | null | 2015-02-22 19:51:19 -0800 | null | null |
569,704,108,095,111,200 | negative | 1 | Late Flight | 1 | US Airways | null | Geneva_Sands | null | 0 | @USAirways any update on this flight?It's more than three hours delayed. Thank you. | null | 2015-02-22 19:43:38 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,704,066,760,232,960 | negative | 1 | Can't Tell | 0.6527 | US Airways | null | biscuittmfs | null | 0 | @USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly | null | 2015-02-22 19:43:28 -0800 | NY - SoFlo - The Tardis | Eastern Time (US & Canada) |
569,703,596,914,282,500 | negative | 1 | Late Flight | 0.6559 | US Airways | null | lasslawqsb | null | 0 | @USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight???????? | null | 2015-02-22 19:41:36 -0800 | null | null |
569,703,468,736,376,800 | negative | 1 | Late Flight | 0.6624 | US Airways | null | Mark_Shires | null | 0 | @USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards | null | 2015-02-22 19:41:06 -0800 | WITSEC League | Atlantic Time (Canada) |
569,702,495,926,267,900 | negative | 1 | Customer Service Issue | 0.6737 | US Airways | null | emmbee12 | null | 0 | @USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number. | null | 2015-02-22 19:37:14 -0800 | New Jersey | null |
569,702,009,751,916,540 | negative | 1 | Late Flight | 1 | US Airways | null | georgetietjen | null | 1 | @USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight. | null | 2015-02-22 19:35:18 -0800 | null | null |
569,701,230,479,413,250 | negative | 1 | Late Flight | 0.3622 | US Airways | null | dline2005 | null | 0 | @USAirways comedy of errors continues..." We can't get into our gate, there is a broken down truck in the way" #fail | null | 2015-02-22 19:32:12 -0800 | Columbus, Ohio | Eastern Time (US & Canada) |
569,701,192,449,654,800 | negative | 1 | Customer Service Issue | 1 | US Airways | null | UnluckyDon | null | 0 | @USAirways Instructions say to CALL. I'm just doing what it said to do. | null | 2015-02-22 19:32:03 -0800 | Santa Cruz, CA | null |
569,700,068,476,866,560 | positive | 1 | null | null | US Airways | null | LarrySandeen | null | 0 | @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work. | [0.0, 0.0] | 2015-02-22 19:27:35 -0800 | Southeastern Pennsylvania USA | null |
569,699,694,454,001,660 | negative | 1 | Customer Service Issue | 0.6421 | US Airways | null | LarrySandeen | null | 0 | @USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up. | [0.0, 0.0] | 2015-02-22 19:26:06 -0800 | Southeastern Pennsylvania USA | null |
569,699,616,750,489,600 | negative | 1 | Late Flight | 1 | US Airways | null | fischer_pricee | null | 0 | @USAirways you're really fudgin up with all these delays 😡 #justwantmybed | null | 2015-02-22 19:25:47 -0800 | ODU swim and dive '17 | Quito |
569,699,279,566,016,500 | negative | 1 | Can't Tell | 0.3464 | US Airways | null | LarrySandeen | null | 0 | @USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work. | [0.0, 0.0] | 2015-02-22 19:24:27 -0800 | Southeastern Pennsylvania USA | null |
569,698,944,084,680,700 | negative | 1 | Cancelled Flight | 0.6538 | US Airways | null | LarrySandeen | null | 0 | @USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO | null | 2015-02-22 19:23:07 -0800 | Southeastern Pennsylvania USA | null |
569,698,937,281,470,460 | negative | 0.6737 | Customer Service Issue | 0.6737 | US Airways | null | CourtneyyKay | null | 0 | @USAirways and I can't get through on any phones | null | 2015-02-22 19:23:05 -0800 | Michigan ➡️ Florida | Eastern Time (US & Canada) |
569,698,882,797,641,700 | negative | 1 | Can't Tell | 0.3461 | US Airways | null | CourtneyyKay | null | 0 | @USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it | null | 2015-02-22 19:22:52 -0800 | Michigan ➡️ Florida | Eastern Time (US & Canada) |
569,698,150,757,244,900 | positive | 0.686 | null | 0 | US Airways | null | LarrySandeen | null | 0 | @USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost. | null | 2015-02-22 19:19:58 -0800 | Southeastern Pennsylvania USA | null |
569,697,267,856,187,400 | negative | 1 | Customer Service Issue | 1 | US Airways | null | GirthBrooksLMRA | null | 0 | @USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation. | null | 2015-02-22 19:16:27 -0800 | null | Central Time (US & Canada) |
569,696,666,611,261,440 | negative | 1 | Bad Flight | 0.3728 | US Airways | null | hindimovie6 | null | 0 | @usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando | null | 2015-02-22 19:14:04 -0800 | null | Atlantic Time (Canada) |
569,696,521,425,281,000 | negative | 1 | Cancelled Flight | 0.3646 | US Airways | null | RyanEthanBeard | null | 0 | @USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope. | null | 2015-02-22 19:13:29 -0800 | null | null |
569,695,412,740,714,500 | negative | 1 | Late Flight | 1 | US Airways | null | daniellelewis_1 | null | 0 | @USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please??? | null | 2015-02-22 19:09:05 -0800 | null | Eastern Time (US & Canada) |
569,694,350,831,161,340 | negative | 0.6718 | Customer Service Issue | 0.6718 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour | null | 2015-02-22 19:04:52 -0800 | Does it really matter | null |
569,693,042,040,418,300 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jrscharf | null | 0 | @USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning. | null | 2015-02-22 18:59:40 -0800 | null | Eastern Time (US & Canada) |
569,692,835,907,129,340 | negative | 1 | Customer Service Issue | 0.7129 | US Airways | null | acnewsguy | null | 0 | @USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer. | null | 2015-02-22 18:58:51 -0800 | New Haven, CT | Mountain Time (US & Canada) |
569,692,108,367,400,960 | neutral | 1 | null | null | US Airways | null | JeffOlpin | null | 0 | @USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great. | null | 2015-02-22 18:55:57 -0800 | null | Arizona |
569,691,438,784,647,200 | neutral | 1 | null | null | US Airways | null | EricYutzy | null | 0 | @USAirways follow/dm please | null | 2015-02-22 18:53:18 -0800 | null | Indiana (East) |
569,690,010,531,680,260 | negative | 0.6609 | Late Flight | 0.343 | US Airways | null | jrscharf | null | 0 | @USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith | null | 2015-02-22 18:47:37 -0800 | null | Eastern Time (US & Canada) |
569,689,743,061,069,800 | negative | 1 | Customer Service Issue | 0.6683 | US Airways | null | BrianWadeRoach | null | 0 | @USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi | null | 2015-02-22 18:46:33 -0800 | Celina, TX | Central Time (US & Canada) |
569,689,324,595,376,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | JayNix01 | null | 0 | @USAirways help! I've been on hold for almost two hours. Trying 2 get home. | null | 2015-02-22 18:44:53 -0800 | Washington, DC | Quito |
569,688,335,788,036,100 | negative | 1 | Customer Service Issue | 0.6546 | US Airways | null | jrscharf | null | 0 | @USAirways "please call Late Flightr" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith | null | 2015-02-22 18:40:58 -0800 | null | Eastern Time (US & Canada) |
569,687,410,969,321,500 | negative | 1 | longlines | 1 | US Airways | null | G_Will_Eye_Am | null | 0 | @USAirways been sitting at gate for over 25 min on us 728! What gives??? | null | 2015-02-22 18:37:17 -0800 | null | null |
569,687,262,444,720,100 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jrscharf | null | 0 | @USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond! | null | 2015-02-22 18:36:42 -0800 | null | Eastern Time (US & Canada) |
569,686,624,721,707,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jrscharf | null | 0 | @USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls. | null | 2015-02-22 18:34:10 -0800 | null | Eastern Time (US & Canada) |
569,686,602,940,858,400 | negative | 1 | Bad Flight | 0.6596 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning | null | 2015-02-22 18:34:05 -0800 | Does it really matter | null |
569,686,000,240,345,100 | negative | 1 | Flight Attendant Complaints | 0.3491 | US Airways | null | jtbloom | null | 0 | @USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence. | [38.86411798, -77.0231684] | 2015-02-22 18:31:41 -0800 | null | Eastern Time (US & Canada) |
569,685,606,202,093,600 | negative | 1 | Customer Service Issue | 1 | US Airways | null | jrscharf | null | 0 | @USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help! | null | 2015-02-22 18:30:07 -0800 | null | Eastern Time (US & Canada) |
569,685,186,495,057,900 | negative | 1 | Customer Service Issue | 1 | US Airways | null | KOstrowka | null | 0 | @USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService | null | 2015-02-22 18:28:27 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,684,917,145,223,200 | negative | 0.6596 | Flight Booking Problems | 0.3404 | US Airways | null | Peakway3 | null | 0 | @USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual. | null | 2015-02-22 18:27:23 -0800 | North Carolina | null |
569,684,686,160,719,900 | neutral | 1 | null | null | US Airways | null | DontenPhoto | null | 0 | @USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3 | null | 2015-02-22 18:26:28 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
569,684,138,304,741,400 | negative | 1 | Late Flight | 1 | US Airways | null | deantiggas | null | 0 | @USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really? | null | 2015-02-22 18:24:17 -0800 | Boston, MA | null |
569,684,101,197,910,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | KOstrowka | null | 0 | @USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8 | null | 2015-02-22 18:24:08 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,683,278,715,883,500 | negative | 1 | Lost Luggage | 1 | US Airways | null | NickyAmberJones | null | 1 | @USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways | null | 2015-02-22 18:20:52 -0800 | Earth | Eastern Time (US & Canada) |
569,683,111,404,908,540 | negative | 1 | Lost Luggage | 1 | US Airways | null | LanierHope | null | 0 | @USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting | [32.43487013, -80.64150369] | 2015-02-22 18:20:12 -0800 | Wherever US Air takes me... | Eastern Time (US & Canada) |
569,682,877,300,023,300 | negative | 1 | Customer Service Issue | 0.6374 | US Airways | null | RyanEthanBeard | null | 0 | @USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management | null | 2015-02-22 18:19:16 -0800 | null | null |
569,682,751,063,924,740 | negative | 1 | Late Flight | 0.3552 | US Airways | null | amist101 | null | 0 | @USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡 | null | 2015-02-22 18:18:46 -0800 | null | null |
569,682,545,375,354,900 | negative | 1 | Late Flight | 0.6632 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now. | null | 2015-02-22 18:17:57 -0800 | Does it really matter | null |
569,682,454,757,257,200 | negative | 1 | Can't Tell | 1 | US Airways | null | smw04 | null | 0 | @USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL | null | 2015-02-22 18:17:36 -0800 | null | Atlantic Time (Canada) |
569,682,228,269,068,300 | negative | 1 | Late Flight | 1 | US Airways | null | JeffGRogers | null | 0 | @USAirways - flights 4500 AND 403 delayed for "crew availability?" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival. | null | 2015-02-22 18:16:42 -0800 | Spring HIll, FL | Eastern Time (US & Canada) |
569,682,194,236,641,300 | negative | 1 | Late Flight | 1 | US Airways | null | mneese11 | null | 0 | @USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs... | null | 2015-02-22 18:16:33 -0800 | Indianapolis | null |
569,682,192,332,234,750 | negative | 1 | longlines | 0.6737 | US Airways | null | RyanEthanBeard | null | 0 | @USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa | null | 2015-02-22 18:16:33 -0800 | null | null |
569,682,149,277,900,800 | positive | 1 | null | null | US Airways | null | maxtheminidoxie | null | 0 | @USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊 | null | 2015-02-22 18:16:23 -0800 | Boston | null |
569,680,829,481,406,460 | negative | 1 | Customer Service Issue | 1 | US Airways | null | Shak_Diezel | null | 0 | @USAirways Can someone please answer my call. I have been waaaaaaiting!!! | null | 2015-02-22 18:11:08 -0800 | null | Eastern Time (US & Canada) |
569,680,782,622,634,000 | negative | 1 | Lost Luggage | 1 | US Airways | null | NickyAmberJones | null | 1 | @USAirways is holding my luggage hostage from flight 5182 | null | 2015-02-22 18:10:57 -0800 | Earth | Eastern Time (US & Canada) |
569,679,976,053,805,060 | positive | 1 | null | null | US Airways | null | JonTechie | null | 0 | @USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly. | null | 2015-02-22 18:07:45 -0800 | USA | Mountain Time (US & Canada) |
569,679,450,750,750,700 | negative | 1 | Customer Service Issue | 0.6667 | US Airways | null | SmileyNthahood | null | 0 | I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways | null | 2015-02-22 18:05:39 -0800 | null | Pacific Time (US & Canada) |
569,678,919,307,280,400 | neutral | 1 | null | null | US Airways | null | elias02 | null | 0 | @USAirways do you have an email?? | null | 2015-02-22 18:03:33 -0800 | null | Quito |
569,678,632,567,881,700 | negative | 1 | Can't Tell | 0.3515 | US Airways | null | Mark_Shires | null | 0 | @USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info | null | 2015-02-22 18:02:24 -0800 | WITSEC League | Atlantic Time (Canada) |
569,678,568,692,719,600 | negative | 1 | Customer Service Issue | 0.6873 | US Airways | null | amist101 | null | 0 | @USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler | null | 2015-02-22 18:02:09 -0800 | null | null |
569,677,827,068,579,840 | positive | 1 | null | null | US Airways | null | johntrack | null | 0 | @USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM | null | 2015-02-22 17:59:12 -0800 | null | Eastern Time (US & Canada) |
569,677,776,384,598,000 | negative | 1 | Flight Attendant Complaints | 1 | US Airways | null | elias02 | null | 0 | @USAirways your rude staff said" I don't care that we are out of market place food you're going on vacation and I have to work" nice huh | null | 2015-02-22 17:59:00 -0800 | null | Quito |
569,676,612,851,134,460 | neutral | 1 | null | null | US Airways | null | miscgal | null | 0 | @USAirways what happens to frequent flyer miles earned once merger is complete with AA? | null | 2015-02-22 17:54:23 -0800 | null | Tehran |
569,676,387,113,672,700 | negative | 0.7047 | Lost Luggage | 0.7047 | US Airways | null | dooriesstories | null | 0 | @USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks | null | 2015-02-22 17:53:29 -0800 | DC|LA | Eastern Time (US & Canada) |
569,673,913,892,003,840 | negative | 1 | Late Flight | 1 | US Airways | null | Geneva_Sands | null | 0 | @USAirways why does this flight keep getting delayed Late Flightr and Late Flightr? | [33.54774386, -86.75224256] | 2015-02-22 17:43:39 -0800 | Washington, D.C. | Eastern Time (US & Canada) |
569,673,622,505,328,640 | neutral | 0.6976 | null | 0 | US Airways | null | ubanks | null | 0 | @USAirways any idea when flight 703 to Miami will leave for a second time? | null | 2015-02-22 17:42:30 -0800 | Philly Yo | Eastern Time (US & Canada) |
569,672,763,536,842,750 | negative | 0.6444 | Customer Service Issue | 0.6444 | US Airways | null | beoliu | null | 0 | @USAirways I have contacted them but only got an automated response that won't give me the code. | null | 2015-02-22 17:39:05 -0800 | Tuscaloosa, Alabama | Central Time (US & Canada) |
569,672,330,261,106,700 | neutral | 0.6629 | null | 0 | US Airways | null | MikeDobbinsPHX | null | 0 | @USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar! | [0.0, 0.0] | 2015-02-22 17:37:22 -0800 | New River AZ | Arizona |
569,672,234,949,742,600 | negative | 0.667 | Flight Attendant Complaints | 0.3485 | US Airways | null | weezerandburnie | null | 0 | @USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation | null | 2015-02-22 17:36:59 -0800 | Belle MO | null |
569,672,202,037,170,200 | positive | 1 | null | null | US Airways | null | Marcusluft | null | 0 | @USAirways great, thank you! | null | 2015-02-22 17:36:51 -0800 | Thunder Bay, ON, Canada | Eastern Time (US & Canada) |
569,671,871,634,935,800 | negative | 1 | Bad Flight | 0.3384 | US Airways | null | weezerandburnie | null | 0 | @USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights | null | 2015-02-22 17:35:32 -0800 | Belle MO | null |
569,671,712,830,308,350 | negative | 1 | Customer Service Issue | 1 | US Airways | null | thestustein | null | 0 | @USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal! | [39.8749399, -75.2407937] | 2015-02-22 17:34:54 -0800 | New York | Eastern Time (US & Canada) |
569,671,624,921,915,400 | positive | 1 | null | null | US Airways | null | sleenieto | null | 0 | @USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day! | null | 2015-02-22 17:34:34 -0800 | Tampa | Eastern Time (US & Canada) |
569,671,485,930,876,900 | negative | 1 | Customer Service Issue | 0.3455 | US Airways | null | weezerandburnie | null | 0 | @USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them | null | 2015-02-22 17:34:00 -0800 | Belle MO | null |
569,671,413,671,591,940 | negative | 1 | Customer Service Issue | 0.6667 | US Airways | null | thestustein | null | 0 | @USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal! | [39.8749366, -75.2407972] | 2015-02-22 17:33:43 -0800 | New York | Eastern Time (US & Canada) |
569,671,332,092,252,160 | negative | 1 | Customer Service Issue | 1 | US Airways | null | weezerandburnie | null | 0 | @USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it | null | 2015-02-22 17:33:24 -0800 | Belle MO | null |
569,670,882,207,129,600 | negative | 1 | Flight Attendant Complaints | 0.6818 | US Airways | null | chiarapotenza | null | 0 | @USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies | null | 2015-02-22 17:31:36 -0800 | Chicago, IL | Central Time (US & Canada) |
569,670,708,818,780,160 | neutral | 1 | null | null | US Airways | null | bsniz | null | 0 | @USAirways do you know what flight the pilots for 1581 are coming in on? Thanks. | null | 2015-02-22 17:30:55 -0800 | Chicago, IL, USA | Eastern Time (US & Canada) |
569,669,921,258,410,000 | negative | 1 | Customer Service Issue | 1 | US Airways | null | weezerandburnie | null | 0 | @USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service | null | 2015-02-22 17:27:47 -0800 | Belle MO | null |
569,669,815,205,560,300 | negative | 0.6566 | Bad Flight | 0.3333 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs | null | 2015-02-22 17:27:22 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,669,786,810,114,050 | negative | 1 | Bad Flight | 0.6989 | US Airways | null | Mrodri0173 | null | 0 | @USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next? | null | 2015-02-22 17:27:15 -0800 | Miami Beach, Florida | null |
569,669,547,210,309,600 | negative | 1 | Customer Service Issue | 0.3389 | US Airways | null | weezerandburnie | null | 0 | @USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help | null | 2015-02-22 17:26:18 -0800 | Belle MO | null |
569,668,704,524,308,500 | negative | 1 | Late Flight | 0.6854 | US Airways | null | packersri | null | 0 | @USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA | null | 2015-02-22 17:22:57 -0800 | MA, NYC | null |
569,668,310,637,404,160 | negative | 1 | Customer Service Issue | 1 | US Airways | null | snowcrash6666 | null | 0 | @USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now | null | 2015-02-22 17:21:23 -0800 | null | null |
569,668,179,758,350,340 | negative | 1 | Late Flight | 1 | US Airways | null | bsniz | null | 0 | @USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense! | null | 2015-02-22 17:20:52 -0800 | Chicago, IL, USA | Eastern Time (US & Canada) |
569,668,051,764,969,500 | negative | 1 | Late Flight | 0.6473 | US Airways | null | PeterPiatetsky | null | 0 | @USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century? | null | 2015-02-22 17:20:22 -0800 | Nebraska | Eastern Time (US & Canada) |
569,666,926,294,798,340 | negative | 0.6869 | Late Flight | 0.6869 | US Airways | null | crescentmoon01 | null | 0 | @USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e | null | 2015-02-22 17:15:53 -0800 | Alexandria, VA | Eastern Time (US & Canada) |
569,666,826,352,898,050 | negative | 1 | Cancelled Flight | 1 | US Airways | null | feizchristian | null | 0 | @USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly | null | 2015-02-22 17:15:29 -0800 | null | null |
569,666,501,504,073,700 | negative | 1 | Late Flight | 1 | US Airways | null | Mjacksonstl | null | 0 | @USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad? | null | 2015-02-22 17:14:12 -0800 | stl | null |
569,665,202,616,021,000 | negative | 1 | Late Flight | 1 | US Airways | null | DMAC8909 | null | 0 | @USAirways Can you advise on what's happening with departure delays from CLT? | null | 2015-02-22 17:09:02 -0800 | null | null |
569,663,875,836,219,400 | neutral | 1 | null | null | US Airways | null | mrpearson3rd | null | 0 | @USAirways Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller. | null | 2015-02-22 17:03:46 -0800 | null | null |
569,663,278,298,890,240 | negative | 1 | Late Flight | 1 | US Airways | null | PeterPiatetsky | null | 0 | @USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed | null | 2015-02-22 17:01:24 -0800 | Nebraska | Eastern Time (US & Canada) |
569,662,906,842,751,000 | positive | 1 | null | null | US Airways | null | RockHardGurl | null | 0 | @USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday | null | 2015-02-22 16:59:55 -0800 | null | null |
569,662,030,984,056,800 | negative | 1 | Late Flight | 0.6837 | US Airways | null | thebrainlair | null | 0 | @USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight | null | 2015-02-22 16:56:26 -0800 | Indiana | Eastern Time (US & Canada) |
569,661,154,638,872,600 | negative | 1 | Late Flight | 1 | US Airways | null | Little_BeerGirl | null | 0 | @USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls | null | 2015-02-22 16:52:57 -0800 | ÜT: 42.076557,-76.770488 | Eastern Time (US & Canada) |
569,661,113,593,425,900 | negative | 1 | Bad Flight | 0.3481 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent | null | 2015-02-22 16:52:47 -0800 | Does it really matter | null |
569,660,306,298,945,540 | negative | 1 | Can't Tell | 1 | US Airways | null | ElmiraBudMan | null | 0 | @USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb | null | 2015-02-22 16:49:35 -0800 | Does it really matter | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.