id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
423 | The exchange rate from my card payment isn't right. | 18 | trimmed_train |
787 | Can you explain to me why a cash withdrawal shows up as pending? | 72 | trimmed_train |
9,606 | If my card expires next month, will I need to order a new one? | 24 | trimmed_train |
2,360 | I got less cash than what I specified at the ATM. | 0 | trimmed_train |
7,503 | After I attempted a transfer, it failed. | 41 | trimmed_train |
6,238 | Can you please disable my current account. | 15 | trimmed_train |
3,024 | How do I go about getting hold of a virtual card? | 28 | trimmed_train |
8,308 | Help me! When I was abroad, the exchange rate was wrong. | 61 | trimmed_train |
1,357 | Can I change from AUD to GBP? | 62 | trimmed_train |
3,492 | A strange card payment, I do not recognize it. | 34 | trimmed_train |
7,368 | What do I need to do to receive my payroll in the account? | 47 | trimmed_train |
8,175 | My throwaway virtual card won't work | 10 | trimmed_train |
8,836 | Help! The app has an ATM withdrawl that I didn't make. | 49 | trimmed_train |
5,173 | I don't know what pending transaction means. | 20 | trimmed_train |
9,430 | Why did you charge me extra for withdrawing money? | 39 | trimmed_train |
5,548 | why was a transfer declined | 43 | trimmed_train |
8,258 | Is there a fee associated with using foreign exchange ATMs? | 61 | trimmed_train |
7,454 | I've been trying to do a transfer multiple times and have failed? Is the system down? | 41 | trimmed_train |
6,357 | Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please. | 66 | trimmed_train |
1,240 | My funds are low, can I auto top up? | 5 | trimmed_train |
9,025 | Is there a fee for exchanging currency? | 76 | trimmed_train |
7,545 | Why was I unable to complete my transfer? | 41 | trimmed_train |
6,435 | I got charged in double and want a refund | 66 | trimmed_train |
5,619 | Why are my transfers and purchases keep getting declined? | 43 | trimmed_train |
8,683 | I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status? | 71 | trimmed_train |
4,283 | top up by my card is that possible? | 54 | trimmed_train |
8,661 | How long does it take for a bank transfer to show on my balance? | 71 | trimmed_train |
9,752 | Can top ups be done from an apple watch. | 32 | trimmed_train |
3,361 | Where is my cash deposit in my balance? | 12 | trimmed_train |
3,602 | Why is there an uknown charge showing on my account? | 34 | trimmed_train |
730 | How long will the $1 charge show as pending? | 36 | trimmed_train |
4,364 | I have a disposable card, how many transactions can I make? | 50 | trimmed_train |
2,262 | Whats the limit on my top up | 9 | trimmed_train |
8,756 | What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay. | 71 | trimmed_train |
1,683 | I entered a wrong PIN too many times. How can I fix this? | 25 | trimmed_train |
924 | Is it possible to hold money in multiple currencies? | 6 | trimmed_train |
7,007 | Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message. | 48 | trimmed_train |
8,891 | I see an unauthorized withdraw. | 49 | trimmed_train |
7,656 | I want to top up by transfering accounts, What do I do? | 70 | trimmed_train |
8,417 | Please explain how I use the disposable cards? | 7 | trimmed_train |
2,953 | Will you accept my credit card? | 14 | trimmed_train |
230 | I got a new card and can't find where to link it. | 37 | trimmed_train |
7,585 | How can I move money from an account at another bank to this one? | 70 | trimmed_train |
434 | I bought an item and the exchange rate was wrong. | 18 | trimmed_train |
3,752 | I would like to edit my personal information . | 31 | trimmed_train |
2,906 | What currencies can I use? | 14 | trimmed_train |
7,965 | How can I top up with a cheque? | 57 | trimmed_train |
1,609 | What is the age limit? | 35 | trimmed_train |
3,733 | Can I update my details? | 31 | trimmed_train |
6,529 | How do I verify the source of my funds? | 26 | trimmed_train |
8,391 | how do I get a disposable virtual card? | 7 | trimmed_train |
6,839 | I just got refunded for my purchase over two weeks ago | 21 | trimmed_train |
3,909 | Unsure how to provide my identity. | 27 | trimmed_train |
3,748 | went somewhere else, need to change details | 31 | trimmed_train |
1,680 | My pin needs unblocking, unblock it please? | 25 | trimmed_train |
4,639 | Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it? | 17 | trimmed_train |
7,508 | My transfer failed | 41 | trimmed_train |
6,743 | Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please. | 21 | trimmed_train |
5,732 | I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week! | 51 | trimmed_train |
3,493 | They is a payment I don't recognize on my statement. | 34 | trimmed_train |
9,995 | What countries do your accounts support? | 68 | trimmed_train |
4,191 | Do you accept Visa or Mastercard? | 64 | trimmed_train |
1,578 | If I want my son to have his own account is that possible? | 35 | trimmed_train |
8,597 | Looks like my top-up has been cancelled | 8 | trimmed_train |
7,829 | I have left my card at my parents house. Can you send me a spare one please to use in the meantime? | 63 | trimmed_train |
4,898 | I lost my passcode. | 1 | trimmed_train |
5,325 | What should I do if my phone is lost or stolen? | 38 | trimmed_train |
3,707 | how to change name on account | 31 | trimmed_train |
6,908 | Is there a way yo change my PIN? | 22 | trimmed_train |
9,929 | Is it possible to get a card outside the UK? | 68 | trimmed_train |
5,097 | How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move | 20 | trimmed_train |
9,991 | I'm in the EU. Can I get one of your cards? | 68 | trimmed_train |
1,386 | Does this app allow currencies to be exchanged? | 62 | trimmed_train |
6,084 | I'm waiting for a money transfer to show, still. | 13 | trimmed_train |
8,837 | I am seeing in the app, some cash witdhrawals that I did not authorize. | 49 | trimmed_train |
6,792 | My payment was put back, I think. | 21 | trimmed_train |
9,633 | What is the process to get a new card when your old one expires? | 24 | trimmed_train |
3,757 | I need to update my phone number. | 31 | trimmed_train |
440 | Why is my exchange rate wrong? | 18 | trimmed_train |
3,928 | My identity can't be verified for some reason | 27 | trimmed_train |
3,370 | My cash deposit isn't in my account. What happened? | 12 | trimmed_train |
2,604 | What are these fees i am paying? | 40 | trimmed_train |
2,654 | Please tell my why I was charged a fee for using my card? | 40 | trimmed_train |
661 | What is the fee on my statement for? | 36 | trimmed_train |
1,236 | Do I have to manually top-up my account each time or will it do it on its own? | 5 | trimmed_train |
1,177 | Is auto top up a provided service? | 5 | trimmed_train |
4,067 | I haven't received my PIN yet. Do I need to get it from you? | 33 | trimmed_train |
3,993 | What do I need to bring for identification? | 27 | trimmed_train |
5,635 | Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working. | 43 | trimmed_train |
4,664 | This debit is not my transcation. How do I get my money out back? | 17 | trimmed_train |
5,269 | What do I do if my phone was stolen? | 38 | trimmed_train |
8,052 | I need an actual card that I can hold in my hand, how do I do that? | 11 | trimmed_train |
2,275 | Whats the max I can top up | 9 | trimmed_train |
5,115 | It says "pending payment?" Why is it saying this? | 20 | trimmed_train |
6,875 | I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening? | 21 | trimmed_train |
2,754 | Why is my transfer taking so long to complete? | 16 | trimmed_train |
9,511 | I noticed a different charge while I was taking my money out. | 39 | trimmed_train |
2,550 | Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided. | 40 | trimmed_train |
4,986 | I cannot withdraw money from the ATM | 2 | trimmed_train |
7,226 | A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here? | 30 | trimmed_train |
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