generalization/banking_intent_Sampled-p_05

id int32 0 10k	text stringlengths 13 433	label int64 0 76	Generalization stringclasses 1 value
5,216	I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.	20	trimmed_train
2,489	The ATM did not give me as much cash as I requested.	0	trimmed_train
6,941	I really need to know how to change my pin.	22	trimmed_train
3,995	Is my PIN sent separably?	33	trimmed_train
6,427	My statement shows different transaction times.	66	trimmed_train
2,546	Is there a fee for paying by card?	40	trimmed_train
841	I've been waiting for 3 days, why is my withdrawal still pending?	72	trimmed_train
528	It looks like the exchange rates on my card payment are wrong	18	trimmed_train
1,862	Can I transfer money using the SWIFT service?	59	trimmed_train
4,699	There is a direct debit payment on my account that I didn't authorize.	17	trimmed_train
4,849	I would like to better understand why my pass-code is not working.	1	trimmed_train
4,922	i needed money for a night out with the girls but i was declined, why?	2	trimmed_train
5,234	My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through?	20	trimmed_train
3,111	Do you know which businesses will accept my card?	60	trimmed_train
6,781	I bought something and received it, but the payment went back to my account. Is the seller okay?	21	trimmed_train
9,620	My card will expire soon, When do I need to order a new one?	24	trimmed_train
5,253	I lost my phone, what should I do?	38	trimmed_train
562	Exchange rate on a purchase was incorrect	18	trimmed_train
5,974	Why have you declined my card payment?	19	trimmed_train
4,857	I've forgotten my passcode. Can I reset?	1	trimmed_train
5,183	My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.	20	trimmed_train
2,069	Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.	67	trimmed_train
1,597	Can I open an account for my children?	35	trimmed_train
7,874	Does it cost extra to send out more than one card?	63	trimmed_train
4,534	Somebody used my card without my knowledge!	75	trimmed_train
7,760	What's the deal with verifying the top-up?	55	trimmed_train
6,129	I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?	13	trimmed_train
5,913	I've tried using my card multiple times and it keeps getting declined.	19	trimmed_train
3,572	There is a payment on my card that I do not recognize.	34	trimmed_train
6,859	How can I tell if my card payment is reverted?	21	trimmed_train
4,908	Are there directions to get a new passcode if I forgot mine?	1	trimmed_train
1,567	How old does my daughter have to be to open an account?	35	trimmed_train
9,784	Can you tell me what I need to do for the identity check process?	3	trimmed_train
810	My ATM withdrawal is taking forever	72	trimmed_train
1,730	My PIN number was incorrect, and I can't access it.	25	trimmed_train
6,191	How do I terminate my account.	15	trimmed_train
8,274	I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.	61	trimmed_train
1,068	When should I expect my card to arrive?	52	trimmed_train
8,793	I got a message saying I made a withdrawal from the bank machine, but I did not.	49	trimmed_train
7,925	Physical cards are what I need more of	63	trimmed_train
2,941	What are the cards and currencies that you support?	14	trimmed_train
5,402	I have an incorrect charge and would like a refund.	53	trimmed_train
379	Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?	4	trimmed_train
5,495	I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?	53	trimmed_train
2,158	I would like to cancel my previous transaction	44	trimmed_train
9,144	Is there a fee for topping up by charge card?	73	trimmed_train
8,214	Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!	61	trimmed_train
1,076	how soon will my card arrive?	52	trimmed_train
1,056	I need my card as quick as possible	52	trimmed_train
794	My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?	72	trimmed_train
2,838	I dont see my reciept	16	trimmed_train
2,782	I'm waiting for my transaction to complete.	16	trimmed_train
7,196	So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?	30	trimmed_train
9,507	Why was I charged a fee for withdrawing money off my card?	39	trimmed_train
6,939	Can I change my pin at a cash machine?	22	trimmed_train
4,975	Is there a reason why my card was declined when I attempted to withdraw money?	2	trimmed_train
2,571	I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.	40	trimmed_train
4,226	Will I get a visa or Mastercard?	64	trimmed_train
3,805	If my identy verifacation hasn't gone through can I use my account?	29	trimmed_train
2,242	How many top-ups am I allowed to do?	9	trimmed_train
9,766	Can Google Pay be used for top up, please help?	32	trimmed_train
3,159	I think my top up has been reverted	58	trimmed_train
7,016	My transfer to an account failed.	48	trimmed_train
1,856	If I top-up by using a trasfer are there charges that applied?	59	trimmed_train
5,914	My card was refused	19	trimmed_train
7,075	Why didn't my transfer to a beneficiary happen?	48	trimmed_train
4,272	Can a credit card be used to transfer money?	54	trimmed_train
779	I took out some cash from the ATM but it is still showing the transaction is pending.	72	trimmed_train
8,215	I think when I withdrew money when out of country the exchange rate was wrong.	61	trimmed_train
8,435	Can you tell me what are disposable cards for?	7	trimmed_train
2,722	How long will it take for my transfer to arrive?	16	trimmed_train
5,124	What does pending payment mean?	20	trimmed_train
8,230	I think the exchange rate was incorrect.	61	trimmed_train
7,280	Is there a fee for transferring money	30	trimmed_train
516	Are you sure this is the interbank exchange rate? This rate is really bad.	18	trimmed_train
7,004	Can I change my pin number at a cash machine?	22	trimmed_train
3,280	What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?	58	trimmed_train
2,553	Is it normal to be charged an extra fee when paying with my card?	40	trimmed_train
5,265	I lost my phone! Will my card still work?	38	trimmed_train
5,992	When will my transfer finish pending?	13	trimmed_train
9,456	Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?	39	trimmed_train
6,626	How fast can I transfer something from China?	69	trimmed_train
6,337	Why am I being charged for the same thing twice?	66	trimmed_train
3,445	I am still awaiting the money I put into my account this morning.	12	trimmed_train
5,415	I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product.	53	trimmed_train
81	I've been waiting a while for my card, is there a way to know when it will arrive?	23	trimmed_train
4,273	Is it possible to transfer money to my credit card?	54	trimmed_train
4,720	What can I do about a direct debit transaction on my card that I didn't make?	17	trimmed_train
1,745	I entered my pin wrong too many times.	25	trimmed_train
4,815	I thought I knew my password but I guess I was wrong, what can I do now?	1	trimmed_train
2,217	My morning transaction needs to be canceled.	44	trimmed_train
1,953	Why hasn't my top-up finished pending yet?	67	trimmed_train
1,645	Can I get an account for my son?	35	trimmed_train
1,851	What is the charge to make a transfer	59	trimmed_train
8,897	Some cash was withdrawn in the app, but I did not do it.	49	trimmed_train
5,300	I left my phone at the hotel I was staying at so I can't use the app!	38	trimmed_train
6,943	How can I reset my PIN?	22	trimmed_train
1,801	how to get new card?	42	trimmed_train
6,926	Can I change my in at all ATM's?	22	trimmed_train
7,235	what is this fee for transfering	30	trimmed_train

5,216

I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.

20

trimmed_train

2,489

The ATM did not give me as much cash as I requested.

0

trimmed_train

6,941

I really need to know how to change my pin.

22

trimmed_train

3,995

Is my PIN sent separably?

33

trimmed_train

6,427

My statement shows different transaction times.

66

trimmed_train

2,546

Is there a fee for paying by card?

40

trimmed_train

841

I've been waiting for 3 days, why is my withdrawal still pending?

72

trimmed_train

528

It looks like the exchange rates on my card payment are wrong

18

trimmed_train

1,862

Can I transfer money using the SWIFT service?

59

trimmed_train

4,699

There is a direct debit payment on my account that I didn't authorize.

17

trimmed_train

4,849

I would like to better understand why my pass-code is not working.

1

trimmed_train

4,922

i needed money for a night out with the girls but i was declined, why?

2

trimmed_train

5,234

My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through?

20

trimmed_train

3,111

Do you know which businesses will accept my card?

60

trimmed_train

6,781

I bought something and received it, but the payment went back to my account. Is the seller okay?

21

trimmed_train

9,620

My card will expire soon, When do I need to order a new one?

24

trimmed_train

5,253

I lost my phone, what should I do?

38

trimmed_train

562

Exchange rate on a purchase was incorrect

18

trimmed_train

5,974

Why have you declined my card payment?

19

trimmed_train

4,857

I've forgotten my passcode. Can I reset?

1

trimmed_train

5,183

My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.

20

trimmed_train

2,069

Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.

67

trimmed_train

1,597

Can I open an account for my children?

35

trimmed_train

7,874

Does it cost extra to send out more than one card?

63

trimmed_train

4,534

Somebody used my card without my knowledge!

75

trimmed_train

7,760

What's the deal with verifying the top-up?

55

trimmed_train

6,129

I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?

13

trimmed_train

5,913

I've tried using my card multiple times and it keeps getting declined.

19

trimmed_train

3,572

There is a payment on my card that I do not recognize.

34

trimmed_train

6,859

How can I tell if my card payment is reverted?

21

trimmed_train

4,908

Are there directions to get a new passcode if I forgot mine?

1

trimmed_train

1,567

How old does my daughter have to be to open an account?

35

trimmed_train

9,784

Can you tell me what I need to do for the identity check process?

3

trimmed_train

810

My ATM withdrawal is taking forever

72

trimmed_train

1,730

My PIN number was incorrect, and I can't access it.

25

trimmed_train

6,191

How do I terminate my account.

15

trimmed_train

8,274

I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.

61

trimmed_train

1,068

When should I expect my card to arrive?

52

trimmed_train

8,793

I got a message saying I made a withdrawal from the bank machine, but I did not.

49

trimmed_train

7,925

Physical cards are what I need more of

63

trimmed_train

2,941

What are the cards and currencies that you support?

14

trimmed_train

5,402

I have an incorrect charge and would like a refund.

53

trimmed_train

379

Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?

4

trimmed_train

5,495

I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?

53

trimmed_train

2,158

I would like to cancel my previous transaction

44

trimmed_train

9,144

Is there a fee for topping up by charge card?

73

trimmed_train

8,214

Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!

61

trimmed_train

1,076

how soon will my card arrive?

52

trimmed_train

1,056

I need my card as quick as possible

52

trimmed_train

794

My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?

72

trimmed_train

2,838

I dont see my reciept

16

trimmed_train

2,782

I'm waiting for my transaction to complete.

16

trimmed_train

7,196

So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?

30

trimmed_train

9,507

Why was I charged a fee for withdrawing money off my card?

39

trimmed_train

6,939

Can I change my pin at a cash machine?

22

trimmed_train

4,975

Is there a reason why my card was declined when I attempted to withdraw money?

2

trimmed_train

2,571

I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.

40

trimmed_train

4,226

Will I get a visa or Mastercard?

64

trimmed_train

3,805

If my identy verifacation hasn't gone through can I use my account?

29

trimmed_train

2,242

How many top-ups am I allowed to do?

9

trimmed_train

9,766

Can Google Pay be used for top up, please help?

32

trimmed_train

3,159

I think my top up has been reverted

58

trimmed_train

7,016

My transfer to an account failed.

48

trimmed_train

1,856

If I top-up by using a trasfer are there charges that applied?

59

trimmed_train

5,914

My card was refused

19

trimmed_train

7,075

Why didn't my transfer to a beneficiary happen?

48

trimmed_train

4,272

Can a credit card be used to transfer money?

54

trimmed_train

779

I took out some cash from the ATM but it is still showing the transaction is pending.

72

trimmed_train

8,215

I think when I withdrew money when out of country the exchange rate was wrong.

61

trimmed_train

8,435

Can you tell me what are disposable cards for?

7

trimmed_train

2,722

How long will it take for my transfer to arrive?

16

trimmed_train

5,124

What does pending payment mean?

20

trimmed_train

8,230

I think the exchange rate was incorrect.

61

trimmed_train

7,280

Is there a fee for transferring money

30

trimmed_train

516

Are you sure this is the interbank exchange rate? This rate is really bad.

18

trimmed_train

7,004

Can I change my pin number at a cash machine?

22

trimmed_train

3,280

What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?

58

trimmed_train

2,553

Is it normal to be charged an extra fee when paying with my card?

40

trimmed_train

5,265

I lost my phone! Will my card still work?

38

trimmed_train

5,992

When will my transfer finish pending?

13

trimmed_train

9,456

Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?

39

trimmed_train

6,626

How fast can I transfer something from China?

69

trimmed_train

6,337

Why am I being charged for the same thing twice?

66

trimmed_train

3,445

I am still awaiting the money I put into my account this morning.

12

trimmed_train

5,415

I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product.

53

trimmed_train

81

I've been waiting a while for my card, is there a way to know when it will arrive?

23

trimmed_train

4,273

Is it possible to transfer money to my credit card?

54

trimmed_train

4,720

What can I do about a direct debit transaction on my card that I didn't make?

17

trimmed_train

1,745

I entered my pin wrong too many times.

25

trimmed_train

4,815

I thought I knew my password but I guess I was wrong, what can I do now?

1

trimmed_train

2,217

My morning transaction needs to be canceled.

44

trimmed_train

1,953

Why hasn't my top-up finished pending yet?

67

trimmed_train

1,645

Can I get an account for my son?

35

trimmed_train

1,851

What is the charge to make a transfer

59

trimmed_train

8,897

Some cash was withdrawn in the app, but I did not do it.

49

trimmed_train

5,300

I left my phone at the hotel I was staying at so I can't use the app!

38

trimmed_train

6,943

How can I reset my PIN?

22

trimmed_train

1,801

how to get new card?

42

trimmed_train

6,926

Can I change my in at all ATM's?

22

trimmed_train

7,235

what is this fee for transfering

30

trimmed_train