id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,929 | There are funds showing in my app that I did not receive. | 49 | trimmed_train |
7,619 | Can I transfer money to my card via bank-transfer? | 70 | trimmed_train |
3,104 | What retailers accept my card? | 60 | trimmed_train |
2,042 | How long do I need to wait til my top up isn't pending? | 67 | trimmed_train |
2,014 | Did I do something incorrectly? Where is my top-up? | 67 | trimmed_train |
3,760 | I need to change my data. | 31 | trimmed_train |
113 | I'm still waiting for my card that was issued a week ago. What should I do? | 23 | trimmed_train |
5,646 | Why would my transfer result in a decline message? | 43 | trimmed_train |
8,615 | Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up? | 71 | trimmed_train |
9,583 | want a new card what are the fees | 24 | trimmed_train |
3,044 | How do I get a virtual card on my device? | 28 | trimmed_train |
4,016 | Where can I locate my card PIN? | 33 | trimmed_train |
5,426 | Can you please assist on my item that needs to be refunded? | 53 | trimmed_train |
9,413 | Can you tell me why I was charged to withdraw cash? | 39 | trimmed_train |
6,802 | I made a payment but the app gave the money back. | 21 | trimmed_train |
3,901 | Why isn't my id verified? | 27 | trimmed_train |
8,081 | What do I owe for a new card? | 11 | trimmed_train |
4,814 | Help me! I don't know what my password is. | 1 | trimmed_train |
5,650 | Why would you cancel my transfer? | 43 | trimmed_train |
9,930 | I live in Germany. Is that one of the countries you are in? What other countries are you in? | 68 | trimmed_train |
3,653 | I would like to change my name after marriage. | 31 | trimmed_train |
357 | how do you get exchange rates | 4 | trimmed_train |
8,389 | Is there a disposable virtual card? | 7 | trimmed_train |
6,375 | I was charged twice. | 66 | trimmed_train |
27 | When will I recieve my new card? | 23 | trimmed_train |
1,191 | Do you offer auto top ups? | 5 | trimmed_train |
3,303 | I tried using a check to update my balance, but it isn't work? Is something wrong? | 12 | trimmed_train |
6,114 | there is a transfer pending. | 13 | trimmed_train |
6,088 | Can you explain why my payment is still pending? | 13 | trimmed_train |
8,797 | I see cash withdrawal activity in the app that is not mine. | 49 | trimmed_train |
4,842 | I don't remember my login code | 1 | trimmed_train |
2,964 | What payment methods are used to top up? | 14 | trimmed_train |
5,759 | I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not? | 51 | trimmed_train |
8,727 | Why isn't the transferred money there? | 71 | trimmed_train |
7,751 | Why does top-up require verification? | 55 | trimmed_train |
7,068 | Why wasn't my payment to beneficiary X approved? | 48 | trimmed_train |
2,928 | I'd like to use my American Express to place money into my account. | 14 | trimmed_train |
2,180 | is it possible to cancel transactions? | 44 | trimmed_train |
2,766 | Why hasn't a transaction I did to my friend arrived yet? | 16 | trimmed_train |
9,338 | Why is there a charge when I took out money? | 39 | trimmed_train |
1,344 | My card stopped working. How do I check if there is a freeze on it? | 74 | trimmed_train |
5,693 | The refund doesn't show in my account | 51 | trimmed_train |
400 | i need to know about exchange rates | 4 | trimmed_train |
9,261 | How do I activate my card so I can start using it? | 56 | trimmed_train |
2,538 | Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about. | 40 | trimmed_train |
2,850 | Why hasn't my transaction arrived to my friend yet? | 16 | trimmed_train |
6,355 | Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto m... | 66 | trimmed_train |
8,749 | I recently transferred money to my account when will it show up? | 71 | trimmed_train |
5,317 | What do I do if I lost my phone? | 38 | trimmed_train |
8,451 | Please explain how disposable virtual card work. | 7 | trimmed_train |
1,394 | I need to get some Euros for my holiday. Am I able to exchange some of my money? | 62 | trimmed_train |
8,150 | What are the places that you deliver cards to? | 11 | trimmed_train |
4,161 | I'd like to apply for a Visa Card. | 64 | trimmed_train |
9,854 | What documents do you need to verify my identity? | 3 | trimmed_train |
9,128 | what is the fee for topping up by card? | 73 | trimmed_train |
9,349 | I was charged for getting cash. | 39 | trimmed_train |
9,403 | Why am I being charged to make cash withdrawals? I thought they were supposed to be free! | 39 | trimmed_train |
9,329 | If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds. | 56 | trimmed_train |
7,584 | Why can I not transfer money into my account? | 70 | trimmed_train |
4,437 | Is there a limit to using a disposable virtual card? | 50 | trimmed_train |
6,257 | The ATM stole my card! | 45 | trimmed_train |
7,649 | I was wondering about transferring money into my account and how it works. Can you tell me about that? | 70 | trimmed_train |
8,123 | What is the price for a physical card? | 11 | trimmed_train |
1,392 | How can I convert currencies? | 62 | trimmed_train |
5,080 | I can't get the ATM to give me any cash | 2 | trimmed_train |
4,120 | I would like a Visa card. | 64 | trimmed_train |
5,581 | Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise. | 43 | trimmed_train |
6,203 | How can I close my account? | 15 | trimmed_train |
1,085 | How soon do cards arrive after I order them? | 52 | trimmed_train |
6,734 | Is it on purpose that my payment has been returned to my account? | 21 | trimmed_train |
2,843 | I sent a payment, but the person I sent it to says they don't have it | 16 | trimmed_train |
9,255 | What is the process for activating a new card. | 56 | trimmed_train |
8,543 | Why are you keeping my money from me by declining my card? What is going on? | 8 | trimmed_train |
4,278 | I wasn't able to use my top up card because the money I put on there wasn't there anymore | 54 | trimmed_train |
8,085 | Is there a fee to get an actual card? | 11 | trimmed_train |
2,150 | I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help? | 44 | trimmed_train |
981 | Do you deal with EUR? | 6 | trimmed_train |
2,968 | Which currencies do you work with? | 14 | trimmed_train |
4,935 | Why can't I take cash out of the ATM? | 2 | trimmed_train |
1,023 | Can I specify a day for my card to be delivered? | 52 | trimmed_train |
850 | In my account I noticed my ATM withdrawal is still pending | 72 | trimmed_train |
4,572 | Is there a way to find an ATM around me? | 46 | trimmed_train |
7,513 | My transfer failed, why? | 41 | trimmed_train |
5,777 | Can I check my recent refund in my statement? | 51 | trimmed_train |
7,967 | Can I cash deposit to top up my account | 57 | trimmed_train |
5,527 | I would like my refund for this item I bought. | 53 | trimmed_train |
3,741 | How would I be able to make changes to my personal details? | 31 | trimmed_train |
3,642 | I have a charge I did not make. | 34 | trimmed_train |
1,493 | My card is lost! Please help me! | 65 | trimmed_train |
7,110 | Why can't I add any beneficiary I choose? | 48 | trimmed_train |
1,981 | What do I do if my top-up has not gone through? | 67 | trimmed_train |
6,963 | How can I alteration my PIN? | 22 | trimmed_train |
4,729 | I would like to dispute a payment I didnt make | 17 | trimmed_train |
4,968 | Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on? | 2 | trimmed_train |
6,722 | I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here? | 21 | trimmed_train |
5,634 | I am sure I have plenty of money to transfer but my transfer is being declined. | 43 | trimmed_train |
57 | I don't have my card after 1 week. What are my next steps? | 23 | trimmed_train |
3,339 | I made a deposit and the balance hasn't been updated. | 12 | trimmed_train |
6,028 | How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent. | 13 | trimmed_train |
3,888 | Why do you need all these details about my identity? | 29 | trimmed_train |
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