id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,228
|
Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?
| 30
|
trimmed_train
|
9,049
|
My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.
| 76
|
trimmed_train
|
8,775
|
I made a bank transfer and the balance hasn't updated yet.
| 71
|
trimmed_train
|
2,036
|
The top-up is broken.
| 67
|
trimmed_train
|
7,754
|
What is the verification process for a top up card?
| 55
|
trimmed_train
|
4,553
|
Where is the closest ATM to me?
| 46
|
trimmed_train
|
2,351
|
The cash I wanted wasn't there.
| 0
|
trimmed_train
|
6,281
|
My card is stuck inside the ATM.
| 45
|
trimmed_train
|
9,696
|
need help with google pay top up
| 32
|
trimmed_train
|
5,626
|
Could not complete transfer, states 'declined'
| 43
|
trimmed_train
|
1,646
|
DO I have to be 18 to open an account?
| 35
|
trimmed_train
|
7,077
|
Why can't I use this beneficiary?
| 48
|
trimmed_train
|
2,495
|
I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?
| 0
|
trimmed_train
|
5,199
|
I have a payment that hasn't went through yet.
| 20
|
trimmed_train
|
2,477
|
The atm didn'y give me all the cash
| 0
|
trimmed_train
|
1,517
|
My card has been lost! help!
| 65
|
trimmed_train
|
4,011
|
I don't know my PIN, how can I find that out?
| 33
|
trimmed_train
|
8,577
|
I need information explaining why my top-up failed to go through
| 8
|
trimmed_train
|
9,798
|
What steps do I need to take for the identity checking process?
| 3
|
trimmed_train
|
4,458
|
What is the number of transactions for one disposable card?
| 50
|
trimmed_train
|
4,141
|
Can I choose whether I receive a Visa or a Mastercard card?
| 64
|
trimmed_train
|
3,960
|
My app says that I'm not verified.
| 27
|
trimmed_train
|
9,756
|
i have been trying to add money with apple pay but it wont work, why?
| 32
|
trimmed_train
|
9,019
|
Will there be a cost if I exchange currency?
| 76
|
trimmed_train
|
8,092
|
Help me order my card.
| 11
|
trimmed_train
|
9,695
|
how do i set up my apple pay watch to connect to my account
| 32
|
trimmed_train
|
1,650
|
Do you offer account's for minors?
| 35
|
trimmed_train
|
7,344
|
Will my GPB update my salary
| 47
|
trimmed_train
|
1,518
|
What do I do if my card has been lost or stolen?
| 65
|
trimmed_train
|
2,141
|
I have a transaction and would like to know if I it's cancelable?
| 44
|
trimmed_train
|
3,922
|
The app does not believe that I am myself
| 27
|
trimmed_train
|
4,674
|
I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?
| 17
|
trimmed_train
|
3,319
|
I put some money in my account the other day and it's not gone in yet, can you help with this?
| 12
|
trimmed_train
|
7,133
|
Why is this not letting me exchange crypto? I need help making this transaction go through.
| 48
|
trimmed_train
|
6,304
|
My card is stuck inside the ATM, what am I supposed to do?
| 45
|
trimmed_train
|
9,689
|
Can I use my apple watch to top up?
| 32
|
trimmed_train
|
9,194
|
It won't let me activate my card.
| 56
|
trimmed_train
|
4,459
|
I think someone is using my card without my permission!
| 75
|
trimmed_train
|
9,005
|
Will I have to pay extra to exchange money?
| 76
|
trimmed_train
|
5,851
|
What is the reason my payment was not accepted?
| 19
|
trimmed_train
|
9,377
|
Am I charged more for using the ATM?
| 39
|
trimmed_train
|
5,398
|
What is the refund policy?
| 53
|
trimmed_train
|
3,313
|
Why did my cash deposit not show up?
| 12
|
trimmed_train
|
3,639
|
I didn't make a payment that shows in my app.
| 34
|
trimmed_train
|
3,276
|
What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.
| 58
|
trimmed_train
|
7,686
|
Can you explain to me the way to verify my top up has gone through?
| 55
|
trimmed_train
|
9,729
|
i received my American Express in Apple pay, is there a reason why top up is not working?
| 32
|
trimmed_train
|
7,805
|
I'd like to order an additional card
| 63
|
trimmed_train
|
1,031
|
Can I choose the day it's delivered?
| 52
|
trimmed_train
|
8,619
|
About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?
| 71
|
trimmed_train
|
7,593
|
Where can I find out how to transfer money into my account.
| 70
|
trimmed_train
|
9,626
|
Am I able to have a card sent to China?
| 24
|
trimmed_train
|
8,083
|
What areas are cards delivered to?
| 11
|
trimmed_train
|
8,523
|
My credit card was just denied for top up! Can you tell me why this happened and what's going on?
| 8
|
trimmed_train
|
573
|
Why is there a 1 euro fee on my statement?
| 36
|
trimmed_train
|
5,320
|
I lost my phone and need help so someone doesn't access my account.
| 38
|
trimmed_train
|
4,301
|
what happened to the money after i put in the wrong info and it got declined
| 54
|
trimmed_train
|
2,687
|
Is there an allowance on cards?
| 40
|
trimmed_train
|
7,070
|
I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?
| 48
|
trimmed_train
|
5,690
|
Why am I still waiting for my refund
| 51
|
trimmed_train
|
4,972
|
I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.
| 2
|
trimmed_train
|
9,923
|
Can I use it outside of Europe?
| 68
|
trimmed_train
|
6,175
|
How do I delete my account? I am dissatisfied with the service.
| 15
|
trimmed_train
|
8,037
|
Can I top up online?
| 57
|
trimmed_train
|
9,428
|
Is there a charge for cash withdrawals? I always thought it was free.
| 39
|
trimmed_train
|
4,821
|
I forgot my passcode. Now what?
| 1
|
trimmed_train
|
390
|
What is the system for determining the exchange rate?
| 4
|
trimmed_train
|
2,984
|
do you accept from usa credit card?
| 14
|
trimmed_train
|
5,042
|
I tried to use the ATM today but it would not accept my card.
| 2
|
trimmed_train
|
6,894
|
If I want to select a new PIN what do I do?
| 22
|
trimmed_train
|
2,874
|
Can you tell me what currencies I can use to add money?
| 14
|
trimmed_train
|
644
|
What is this fee debit on my account?
| 36
|
trimmed_train
|
5,112
|
Why is my purchase showing as pending?
| 20
|
trimmed_train
|
5,491
|
How can I go about getting a refund?
| 53
|
trimmed_train
|
5,583
|
It declined my transfer.
| 43
|
trimmed_train
|
6,606
|
When will my transfer post to my account?
| 69
|
trimmed_train
|
747
|
My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already.
| 72
|
trimmed_train
|
5,665
|
My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?
| 43
|
trimmed_train
|
418
|
The exchange rate on my payment doesn't look right
| 18
|
trimmed_train
|
1,576
|
Would it be possible to open up an account for children?
| 35
|
trimmed_train
|
6,605
|
How long should I have to wait before I see the transfer in my account?
| 69
|
trimmed_train
|
8,954
|
Is there any type of fee for currency exchange?
| 76
|
trimmed_train
|
4,654
|
There is a mysterious debit transaction on my statement
| 17
|
trimmed_train
|
1,200
|
I want to add money automatically when I travel.
| 5
|
trimmed_train
|
1,890
|
Is there a charge for receiving money?
| 59
|
trimmed_train
|
2,896
|
why don't you accept american express for adding money to my account
| 14
|
trimmed_train
|
741
|
Why is the cash withdrawal under pending?
| 72
|
trimmed_train
|
7,884
|
How do I receive more physical cards
| 63
|
trimmed_train
|
4,158
|
What do I have to do to get a Visa card?
| 64
|
trimmed_train
|
7,389
|
May I get my salary paid out in a different currency?
| 47
|
trimmed_train
|
2,155
|
I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.
| 44
|
trimmed_train
|
8,992
|
Fees for currency exchange
| 76
|
trimmed_train
|
706
|
There is an extra 1£ charge on my app. Why did you charge me extra?
| 36
|
trimmed_train
|
5,123
|
Why is my card payment still pending?
| 20
|
trimmed_train
|
9,135
|
Is there a fee for topping off a US card?
| 73
|
trimmed_train
|
7,689
|
Where is the top-up verification code located?
| 55
|
trimmed_train
|
6,843
|
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
| 21
|
trimmed_train
|
6,150
|
This company is bad, delete my account now.
| 15
|
trimmed_train
|
4,524
|
Questionable transactions on my account.
| 75
|
trimmed_train
|
7,783
|
I just want to top-up, why do I need to verify anything?
| 55
|
trimmed_train
|
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