id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,013
|
How long is a transfer in the pending status?
| 13
|
trimmed_train
|
2,411
|
The ATM is showing it gave me the money I requested but I didn't get that amount.
| 0
|
trimmed_train
|
9,040
|
Does it cost anything to do currency exchanges?
| 76
|
trimmed_train
|
7,145
|
How can I transfer money to a beneficiary?
| 48
|
trimmed_train
|
7,064
|
Why would a transfer to a beneficiary not go through?
| 48
|
trimmed_train
|
5,366
|
I left my phone at the hotel.
| 38
|
trimmed_train
|
9,498
|
Why did you charge me extra when I withdrew cash?
| 39
|
trimmed_train
|
1,809
|
How do I troubleshoot when contactless doesn't work?
| 42
|
trimmed_train
|
5,333
|
Can I still access the app even though my phone was stolen?
| 38
|
trimmed_train
|
2,422
|
I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?
| 0
|
trimmed_train
|
6,780
|
I used my card to make a payment and wondered why the payment was reverted?
| 21
|
trimmed_train
|
7,279
|
So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.
| 30
|
trimmed_train
|
4,731
|
I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?
| 17
|
trimmed_train
|
3,049
|
I would love one of the virtual cards!
| 28
|
trimmed_train
|
9,301
|
With my new card, how may I activate it?
| 56
|
trimmed_train
|
8,977
|
Since I need to exchange currencies frequently, would you be able to offer me a discount?
| 76
|
trimmed_train
|
1,088
|
How long until the card arrives?
| 52
|
trimmed_train
|
2,046
|
How long does it take for a top up to be approved?
| 67
|
trimmed_train
|
4,740
|
My account shows a direct debit charge that I have never seen before
| 17
|
trimmed_train
|
1,457
|
Can you tell me how to get AUD not GBP?
| 62
|
trimmed_train
|
3,134
|
Is there restrictions on where I can use my card?
| 60
|
trimmed_train
|
6,445
|
Why are there multiple transactions showing for one purchase?
| 66
|
trimmed_train
|
5,934
|
My payment for my card is not working
| 19
|
trimmed_train
|
5,086
|
Why wouldn't my withdrawal go through?
| 2
|
trimmed_train
|
4,063
|
still need to get card pin
| 33
|
trimmed_train
|
2,982
|
What card or currency can I use to pay?
| 14
|
trimmed_train
|
2,467
|
I could not get the cash I wanted
| 0
|
trimmed_train
|
9,870
|
For the identity check, what kind of documents do I need to have?
| 3
|
trimmed_train
|
4,288
|
How do I top up by card?
| 54
|
trimmed_train
|
4,219
|
Can I get a Visa from you?
| 64
|
trimmed_train
|
4,614
|
What ATMs can I use this card at?
| 46
|
trimmed_train
|
604
|
I was wrongfully charged one pound.
| 36
|
trimmed_train
|
6,732
|
I think my card payment has been refunded
| 21
|
trimmed_train
|
514
|
I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.
| 18
|
trimmed_train
|
8,864
|
I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?
| 49
|
trimmed_train
|
7,453
|
The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why
| 41
|
trimmed_train
|
4,441
|
How many disposable cards can I make in a day?
| 50
|
trimmed_train
|
7,795
|
I'm being asked for a verification code. Where do I find it?
| 55
|
trimmed_train
|
4,168
|
No Visa please. I want to continue with Mastercard.
| 64
|
trimmed_train
|
9,029
|
How much is the charge for a foreign currency exchange?
| 76
|
trimmed_train
|
5,438
|
I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.
| 53
|
trimmed_train
|
6,531
|
I need to see where my money came from.
| 26
|
trimmed_train
|
2,944
|
I have an American Express that I'd like to add money to my account with.
| 14
|
trimmed_train
|
8,232
|
When I made a cash transfer abroad the wrong exchange rate was applied
| 61
|
trimmed_train
|
9,973
|
Do you support all countries?
| 68
|
trimmed_train
|
4,774
|
There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money.
| 17
|
trimmed_train
|
6,512
|
Where do my available funds come from?
| 26
|
trimmed_train
|
1,047
|
How long should I wait for the card to arrive?
| 52
|
trimmed_train
|
4,200
|
I need to get visa and mastercard
| 64
|
trimmed_train
|
2,627
|
Why was I charged an additional fee when paying with card?
| 40
|
trimmed_train
|
8,056
|
Are cards delivered to my location?
| 11
|
trimmed_train
|
9,333
|
What do I need to do in order to use my card I just got?
| 56
|
trimmed_train
|
9,958
|
I live in America, but I would like a card.
| 68
|
trimmed_train
|
146
|
Was there a number to track that I could get?
| 23
|
trimmed_train
|
3,609
|
where is my unknown payment from?
| 34
|
trimmed_train
|
1,711
|
Where can I go to get my PIN unblocked?
| 25
|
trimmed_train
|
862
|
Can you please tell me why my cash withdrawal is still pending?
| 72
|
trimmed_train
|
2,164
|
I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?
| 44
|
trimmed_train
|
6,946
|
I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?
| 22
|
trimmed_train
|
6,944
|
Is it possible to change my pin if i am out of the country?
| 22
|
trimmed_train
|
5,711
|
How can I investigate a missing refund?
| 51
|
trimmed_train
|
9,845
|
What documentation is needed for the identity check?
| 3
|
trimmed_train
|
4,221
|
Which one are you? Visa or Mastercard?
| 64
|
trimmed_train
|
3,240
|
Hi there, I came across a problem with my top up and my money is missing, was there a system error?
| 58
|
trimmed_train
|
2,804
|
My transfer isn't in
| 16
|
trimmed_train
|
5,946
|
I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.
| 19
|
trimmed_train
|
7,982
|
Can I write a cheque to top up?
| 57
|
trimmed_train
|
2,202
|
Cancel my transfer, please.
| 44
|
trimmed_train
|
2,435
|
I haven't received my cash yet.
| 0
|
trimmed_train
|
5,584
|
My recent transfer didn't go through - why not?
| 43
|
trimmed_train
|
8,122
|
What is the process for getting an actual physical card?
| 11
|
trimmed_train
|
459
|
I purchased something abroad and the incorrect exchange rate was applied.
| 18
|
trimmed_train
|
9,802
|
Where do I go to fill out the identity form?
| 3
|
trimmed_train
|
5,038
|
Why can't I get cash from the ATM?
| 2
|
trimmed_train
|
1,307
|
Please help. The card won't work.
| 74
|
trimmed_train
|
4,878
|
I can't log in
| 1
|
trimmed_train
|
4,269
|
Why can't I see my top up?
| 54
|
trimmed_train
|
7,021
|
What is the reason I couldn't do a transfer to a beneficiary?
| 48
|
trimmed_train
|
7,562
|
When I attempted to make a transfer, it failed.
| 41
|
trimmed_train
|
6,895
|
How can I change my PIN without going to the bank?
| 22
|
trimmed_train
|
3,478
|
When will my balance reflect a deposit?
| 12
|
trimmed_train
|
8,211
|
I believe a wrong exchange rate was applied towards a cash transaction I made abroad.
| 61
|
trimmed_train
|
6,487
|
Can I trace where my funds came from?
| 26
|
trimmed_train
|
3,117
|
Where can I use my Mastercard?
| 60
|
trimmed_train
|
6,523
|
What do I need to see my source of money?
| 26
|
trimmed_train
|
8,510
|
Is there any reason why my card didn't work when I tried to top up?
| 8
|
trimmed_train
|
1,077
|
I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?
| 52
|
trimmed_train
|
2,569
|
I paid with my card and got charged an extra fee, what's up with that?
| 40
|
trimmed_train
|
8,109
|
Can I receive my card anywhere?
| 11
|
trimmed_train
|
7,650
|
My money is all gone. What ways are okay to add money to my account?
| 70
|
trimmed_train
|
4,793
|
A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?
| 17
|
trimmed_train
|
9,558
|
How do I order a new card? The current one is about to expire.
| 24
|
trimmed_train
|
5,406
|
If I bought something I didn't like, can I get a refund?
| 53
|
trimmed_train
|
3,304
|
I deposited cash but it isn't showing up in my account
| 12
|
trimmed_train
|
8,297
|
The amount of cash I requested to withdrawal did not match what I received when exchanged
| 61
|
trimmed_train
|
3,644
|
I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges?
| 34
|
trimmed_train
|
897
|
What are the fiat currencies used?
| 6
|
trimmed_train
|
5,090
|
I was declined when I tried to take out cash!
| 2
|
trimmed_train
|
5,667
|
Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help.
| 43
|
trimmed_train
|
4,209
|
Do I get Visa or Mastercard?
| 64
|
trimmed_train
|
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