id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
606
|
I just checked my statement and saw a $1 charge, why is it there?
| 36
|
trimmed_train
|
1,189
|
I want to auto top-up.
| 5
|
trimmed_train
|
5,272
|
I left my phone somewhere and can't use the app.
| 38
|
trimmed_train
|
509
|
Why was my exchange rate a different amount than usual?
| 18
|
trimmed_train
|
3,640
|
What do I do if I see a transaction on my card that I don't recall making?
| 34
|
trimmed_train
|
4,750
|
Help! In the app there is a direct debit that I don't remember.
| 17
|
trimmed_train
|
293
|
Will my money be of equal value when I travel abroad?
| 4
|
trimmed_train
|
6,789
|
Why was a payment I made reverted?
| 21
|
trimmed_train
|
4,514
|
There are transactions that I don't recognize. What do I do if I think someone is using my card?
| 75
|
trimmed_train
|
278
|
I got a card, how do I get it in the app?
| 37
|
trimmed_train
|
4,394
|
Show me the amount of transactions I can do with a disposable card.
| 50
|
trimmed_train
|
1,815
|
I am having issues using contactless payments, could my card be damaged?
| 42
|
trimmed_train
|
4,344
|
Do the disposable cards have a transaction limit?
| 50
|
trimmed_train
|
7,990
|
How do I deposit cash?
| 57
|
trimmed_train
|
9,176
|
What are the fees for using a European bank card?
| 73
|
trimmed_train
|
8,906
|
I want my card frozen right away. Money was taken out in an odd location I have never heard of.
| 49
|
trimmed_train
|
646
|
What is this extra €1 fee about?
| 36
|
trimmed_train
|
7,468
|
Why can't I make a transfer?
| 41
|
trimmed_train
|
353
|
Please explain the exchange rates.
| 4
|
trimmed_train
|
495
|
I bought something in another currency, but the exchange rate was incorrect.
| 18
|
trimmed_train
|
9,587
|
My card is about to expire, what do I do?
| 24
|
trimmed_train
|
3,551
|
I see an unfamiliar payment on my statement.
| 34
|
trimmed_train
|
8,476
|
I topped up but the app denied it
| 8
|
trimmed_train
|
309
|
What do you think of the exchange rate?
| 4
|
trimmed_train
|
4,751
|
Please help me regarding a direct debit in the app that I don't recognize.
| 17
|
trimmed_train
|
7,946
|
I want to top up by cheque
| 57
|
trimmed_train
|
2,240
|
Do I have a limit to the number of top-ups per day?
| 9
|
trimmed_train
|
9,830
|
can i verify my identity i the app
| 3
|
trimmed_train
|
447
|
I bought something and I take issue with the exchange rate applied.
| 18
|
trimmed_train
|
5,672
|
I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?
| 43
|
trimmed_train
|
3,932
|
If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.
| 27
|
trimmed_train
|
7,037
|
Are there restrictions to transfers to certain accounts?
| 48
|
trimmed_train
|
8,991
|
Will I get charged on a foreign currencies exchange?
| 76
|
trimmed_train
|
7,939
|
Can I use a check to get gas?
| 57
|
trimmed_train
|
6,717
|
What is taking so long on my transfer from the US?
| 69
|
trimmed_train
|
4,787
|
There is a direct debit charge on my account that is not mine.
| 17
|
trimmed_train
|
355
|
explain the interbank exchange rate
| 4
|
trimmed_train
|
8,628
|
Money that I have transferred hasn't arrived yet
| 71
|
trimmed_train
|
4,417
|
Are there limits on the virtual cards?
| 50
|
trimmed_train
|
1,358
|
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
| 62
|
trimmed_train
|
7,758
|
How do i authenticate a top-up card?
| 55
|
trimmed_train
|
6,438
|
I need a transaction reversed from my account.
| 66
|
trimmed_train
|
5,716
|
I've been waiting for a refund where is it?
| 51
|
trimmed_train
|
7,781
|
why do you verify the top up
| 55
|
trimmed_train
|
1,689
|
What steps do I take to unblock my PIN?
| 25
|
trimmed_train
|
9,564
|
The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card?
| 24
|
trimmed_train
|
7,445
|
I tried to make a transfer but it failed. will you tell me why?
| 41
|
trimmed_train
|
8,007
|
Is it possible for me to top up with a cheque?
| 57
|
trimmed_train
|
9,003
|
Is there a fee for currency exchange?
| 76
|
trimmed_train
|
5,791
|
How long will it take to refund me
| 51
|
trimmed_train
|
8,560
|
I wanted to top up my account and it doesn't look like it worked
| 8
|
trimmed_train
|
8,153
|
How much is a physical card?
| 11
|
trimmed_train
|
9,582
|
My card expires soon, will you send me one automatically?
| 24
|
trimmed_train
|
9,563
|
Is there a way to order a new card while in China?
| 24
|
trimmed_train
|
8,192
|
I can't get my virtual card to work at all
| 10
|
trimmed_train
|
6,271
|
How do I get my card out of the ATM?
| 45
|
trimmed_train
|
437
|
There was a problem with the exchange rate on a purchase.
| 18
|
trimmed_train
|
8,997
|
Is there an additional cost to exchange currencies?
| 76
|
trimmed_train
|
9,489
|
Is there a charge for getting cash?
| 39
|
trimmed_train
|
8,429
|
Can you provide me a disposable virtual card?
| 7
|
trimmed_train
|
2,243
|
How much is ok for me to top up with?
| 9
|
trimmed_train
|
9,528
|
Will I receive a new card when mine expires?
| 24
|
trimmed_train
|
6,142
|
I need you to delete my account now.
| 15
|
trimmed_train
|
3,501
|
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!
| 34
|
trimmed_train
|
6,619
|
There is an urgent thing that I need to transfer from China. Approximately how long will it take?
| 69
|
trimmed_train
|
963
|
What are eligible holding and exchange currencies?
| 6
|
trimmed_train
|
8,937
|
My app says I made a withdrawal, but I didn't.
| 49
|
trimmed_train
|
5,629
|
I wanted to know why my transaction didn't go through.
| 43
|
trimmed_train
|
2,457
|
What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.
| 0
|
trimmed_train
|
585
|
Why is there a $1 charge on my statement?
| 36
|
trimmed_train
|
3,007
|
Where is my virtual card?
| 28
|
trimmed_train
|
3,287
|
Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.
| 58
|
trimmed_train
|
4,186
|
Which card would I get, Visa or Mastercard?
| 64
|
trimmed_train
|
7,896
|
I would like to get a few more physical cards.
| 63
|
trimmed_train
|
7,486
|
Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?
| 41
|
trimmed_train
|
2,308
|
Do top-ups have a limit?
| 9
|
trimmed_train
|
8,920
|
I see in the app some cash was withdrawn, but it's not mine.
| 49
|
trimmed_train
|
4,710
|
I did not make a direct debit payment as listed on my app
| 17
|
trimmed_train
|
1,215
|
Can I get an auto Top-up?
| 5
|
trimmed_train
|
695
|
How come there is a $1 extra charge on my statement?
| 36
|
trimmed_train
|
8,363
|
I think the exchange rate for the cash I withdrew wasn't correct.
| 61
|
trimmed_train
|
8,513
|
Can you tell me why my top-up failed?
| 8
|
trimmed_train
|
8,896
|
I noticed that there is a withdrawal in the app that is not mine.
| 49
|
trimmed_train
|
8,932
|
My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!
| 49
|
trimmed_train
|
1,075
|
When will it get delivered?
| 52
|
trimmed_train
|
4,929
|
Where did my money go? I'm not able to withdraw it from my ATM.
| 2
|
trimmed_train
|
2,016
|
Should my top up still be pending?
| 67
|
trimmed_train
|
6,537
|
Where can I see where my funds came from?
| 26
|
trimmed_train
|
5,572
|
Why was one of my transfers declined?
| 43
|
trimmed_train
|
4,310
|
Can a friend top up my account
| 54
|
trimmed_train
|
1,204
|
Can I auto top up multiple times?
| 5
|
trimmed_train
|
1,067
|
When will I receive the card?
| 52
|
trimmed_train
|
9,800
|
What is the identity verification process?
| 3
|
trimmed_train
|
6,433
|
Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?
| 66
|
trimmed_train
|
7,032
|
Why has my beneficiary been denied?
| 48
|
trimmed_train
|
3,023
|
Can you help me find the virtual card?
| 28
|
trimmed_train
|
4,383
|
how many uses are the disposable cards good for?
| 50
|
trimmed_train
|
1,926
|
Do you process SWIFT transfers?
| 59
|
trimmed_train
|
1,216
|
Where do I find the auto top up option?
| 5
|
trimmed_train
|
4,157
|
I'm wanting to get a Visa card today.
| 64
|
trimmed_train
|
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