id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,618
|
Why am I charged a fee when using my debit or credit card?
| 40
|
trimmed_train
|
7,164
|
I transferred money, why was charged for an extra fee?
| 30
|
trimmed_train
|
1,616
|
What is the youngest age for an account?
| 35
|
trimmed_train
|
5,871
|
I'm sure I have enough money so why didn't the store accept my card?
| 19
|
trimmed_train
|
6,205
|
Please delete this account.
| 15
|
trimmed_train
|
6,774
|
I was checking my statement and I think one of my card payments has reverted
| 21
|
trimmed_train
|
5,170
|
My purchase from this morning still is pending.
| 20
|
trimmed_train
|
2,174
|
I made a mistake when making my last transfer, please cancel before it goes thru.
| 44
|
trimmed_train
|
1,479
|
How do I replace a stolen card?
| 65
|
trimmed_train
|
8,961
|
How much extra will I be charged for exchanging foreign currency?
| 76
|
trimmed_train
|
207
|
I received my card. How do I link it to the app?
| 37
|
trimmed_train
|
4,862
|
I lost the code and can not get into the app. Help!
| 1
|
trimmed_train
|
3,248
|
Why has my top-up been returned to my account?
| 58
|
trimmed_train
|
7,380
|
My friend wants to send me money, can she?
| 47
|
trimmed_train
|
3,006
|
want to know how to get virtual card
| 28
|
trimmed_train
|
2,191
|
How do I go about cancelling a transaction?
| 44
|
trimmed_train
|
6,234
|
I'm not happy, I want to close my account.
| 15
|
trimmed_train
|
4,537
|
I might be paranoid, but someone may be using my card.
| 75
|
trimmed_train
|
4,453
|
Who can request disposable cards?
| 50
|
trimmed_train
|
1,897
|
Do you take SWIFT transfers?
| 59
|
trimmed_train
|
7,558
|
When I tried to transfer funds to my friend today I was unable to do so, why?
| 41
|
trimmed_train
|
1,421
|
If I need to make an exchange from USD to GBP, how can I do so in the app?
| 62
|
trimmed_train
|
3,351
|
I've deposited a check but the cash isn't showing that it's there yet.
| 12
|
trimmed_train
|
9,769
|
Is it possible to use my apple watch for topping up?
| 32
|
trimmed_train
|
6,035
|
How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?
| 13
|
trimmed_train
|
6,733
|
I made a payment and it was reverted and wanted to know why?
| 21
|
trimmed_train
|
8,607
|
Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?
| 8
|
trimmed_train
|
9,042
|
If someone in a different country sends me money, do I have to pay a fee?
| 76
|
trimmed_train
|
1,303
|
I can't use my card for anything
| 74
|
trimmed_train
|
6,590
|
How can I verify my source of funds?
| 26
|
trimmed_train
|
1,471
|
My plans may change so I may need to change from GBP to AUD.
| 62
|
trimmed_train
|
2,193
|
I would like to cancel a transfer
| 44
|
trimmed_train
|
8,528
|
How do I know if my top up worked?
| 8
|
trimmed_train
|
713
|
Why is there a fee added to my statement?
| 36
|
trimmed_train
|
9,152
|
What do I need to know about topping up?
| 73
|
trimmed_train
|
9,971
|
where do you have locations at
| 68
|
trimmed_train
|
1,130
|
I will be traveling. Can I add money automatically?
| 5
|
trimmed_train
|
4,176
|
Can I choose between Mastercard and Visa?
| 64
|
trimmed_train
|
3,235
|
I topped up and now my money is not there anymore! What happened to it?
| 58
|
trimmed_train
|
4,533
|
i dont recognise some of these transactions, i think someone has my card details
| 75
|
trimmed_train
|
3,988
|
Help me verify my identity.
| 27
|
trimmed_train
|
4,784
|
There is a direct debit charge that I don't recognize, what can I do?
| 17
|
trimmed_train
|
2,641
|
Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.
| 40
|
trimmed_train
|
6,319
|
I was charged for the same thing twice
| 66
|
trimmed_train
|
5,607
|
Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.
| 43
|
trimmed_train
|
1,600
|
I am 16 and just started working at McDonalds can I deposit my checks at your bank?
| 35
|
trimmed_train
|
8,557
|
I requested for a top-up but it has not reflected
| 8
|
trimmed_train
|
5,663
|
I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.
| 43
|
trimmed_train
|
8,478
|
Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.
| 8
|
trimmed_train
|
1,553
|
I lost my card. Can you help me?
| 65
|
trimmed_train
|
9,332
|
i cannot seem to activate card
| 56
|
trimmed_train
|
9,737
|
Why isn't my Google Pay top up working for me? Did I do something wrong?
| 32
|
trimmed_train
|
691
|
I checked my statement and am being charged one pound. Where did this charge come from?
| 36
|
trimmed_train
|
8,288
|
What on earth is up with the exchange rate! This should have been a much higher amount of cash
| 61
|
trimmed_train
|
8,319
|
I am reluctant to use ATMs international because I don't get an accurate exchange rate
| 61
|
trimmed_train
|
9,967
|
Can I have a card even if I am not living in the UK?
| 68
|
trimmed_train
|
6,863
|
Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?
| 21
|
trimmed_train
|
7,195
|
I was charged a fee for the transfer, but can you tell me why?
| 30
|
trimmed_train
|
4,053
|
How do I locate my PIN now that I have my card?
| 33
|
trimmed_train
|
7,166
|
Is there a fee that comes with transfers?
| 30
|
trimmed_train
|
3,976
|
I can't verify my ID. Why?
| 27
|
trimmed_train
|
383
|
Can you explain your exchange rates basis?
| 4
|
trimmed_train
|
9,071
|
how much does it cost to add money to my card
| 73
|
trimmed_train
|
6,242
|
I need to close my account as soon as possible.
| 15
|
trimmed_train
|
6,328
|
I have a transaction showing multiple times.
| 66
|
trimmed_train
|
6,555
|
Is there a way to lookup where funds came from?
| 26
|
trimmed_train
|
6,868
|
Did a card payment that I made get cancelled?
| 21
|
trimmed_train
|
3,258
|
I got notified that my top up has been reverted. Why?
| 58
|
trimmed_train
|
9,051
|
Are there any fees when exchanging to foreign currencies?
| 76
|
trimmed_train
|
9,826
|
with what can I verify my identity?
| 3
|
trimmed_train
|
3,956
|
I am having trouble with the app recognizing me.
| 27
|
trimmed_train
|
9,839
|
Can I verify my identity?
| 3
|
trimmed_train
|
6,880
|
My payment did not go through because the app reverted it
| 21
|
trimmed_train
|
9,568
|
I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?
| 24
|
trimmed_train
|
1,497
|
I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?
| 65
|
trimmed_train
|
2,314
|
I need someone to assist me with explaining how much I can top-up.
| 9
|
trimmed_train
|
9,548
|
What do I do if my card is about to expire?
| 24
|
trimmed_train
|
7,671
|
What steps are taken to transfer money into my account?
| 70
|
trimmed_train
|
6,695
|
I'm having money transferred from Europe, how long will this take?
| 69
|
trimmed_train
|
2,986
|
Do you have a list of the cards and currencies supported?
| 14
|
trimmed_train
|
3,565
|
There is a strange payment on my card.
| 34
|
trimmed_train
|
6,545
|
What is the source of funds for my money?
| 26
|
trimmed_train
|
2,770
|
My transfer has not arrived.
| 16
|
trimmed_train
|
3,163
|
I have a reverted top up I made and wanted to know why it didn't go through.
| 58
|
trimmed_train
|
6,168
|
How can I close my account, I don't want it.
| 15
|
trimmed_train
|
8,729
|
My account balance has not updated to reflect my recent transfer.
| 71
|
trimmed_train
|
3,365
|
Why has my account balance not changed after depositing a cheque?
| 12
|
trimmed_train
|
6,426
|
There are two of the same charge on my statement.
| 66
|
trimmed_train
|
3,637
|
I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.
| 34
|
trimmed_train
|
9,711
|
Is it possible for me to top up with Google Pay?
| 32
|
trimmed_train
|
6,331
|
I was double charged at a restaurant can you take the second charge off?
| 66
|
trimmed_train
|
651
|
I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.
| 36
|
trimmed_train
|
761
|
I made a cash withdrawal at an ATM but it still says pending in my account.
| 72
|
trimmed_train
|
3,060
|
When will I get a virtual card? I haven't gotten one yet
| 28
|
trimmed_train
|
7,544
|
What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.
| 41
|
trimmed_train
|
4,496
|
am afraid someone may have gained access to the info on my card.
| 75
|
trimmed_train
|
4,416
|
Where can I use a disposable card?
| 50
|
trimmed_train
|
3,018
|
Which part of the app do I order virtual cards from?
| 28
|
trimmed_train
|
1,789
|
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?
| 42
|
trimmed_train
|
5,073
|
I could not get money from an ATM
| 2
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.