id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,481
|
I was only given $20 when I tried to get $100
| 0
|
trimmed_train
|
8,075
|
I want to request a physical card
| 11
|
trimmed_train
|
1,439
|
What's the procedure with currency exchange?
| 62
|
trimmed_train
|
8,397
|
What is the process to create a disposable virtual card?
| 7
|
trimmed_train
|
2,396
|
Help, your app is showing a larger WD than I actually did earlier at an ATM.
| 0
|
trimmed_train
|
3,749
|
My details need to be changed, how can I do so?
| 31
|
trimmed_train
|
5,891
|
My card payment didn't go through.
| 19
|
trimmed_train
|
5,995
|
How long does it take for a money transfer to show up?
| 13
|
trimmed_train
|
2,791
|
Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?
| 16
|
trimmed_train
|
7,013
|
Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?
| 48
|
trimmed_train
|
5,740
|
I'm supposed to have a refund but it isn't there
| 51
|
trimmed_train
|
2,783
|
Why hasn't my friend received the transaction?
| 16
|
trimmed_train
|
8,226
|
I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.
| 61
|
trimmed_train
|
1,757
|
Guide me on how to unblock my PIN
| 25
|
trimmed_train
|
9,115
|
Will you charge me for topping up with a European card?
| 73
|
trimmed_train
|
5,843
|
Tell me why my card payment has been declined.
| 19
|
trimmed_train
|
9,120
|
how should i add money to my card
| 73
|
trimmed_train
|
4,423
|
Can you tell me if there are limits to disposable virtual cards?
| 50
|
trimmed_train
|
40
|
I need to find out where the card is that I ordered.
| 23
|
trimmed_train
|
5,227
|
My payment is in the app but hasn't gone through yet
| 20
|
trimmed_train
|
4,473
|
I suspect someone used my card.
| 75
|
trimmed_train
|
5,470
|
How do I go about getting a refund?
| 53
|
trimmed_train
|
8,186
|
This disposable virtual card is not working.
| 10
|
trimmed_train
|
3,162
|
I didn't cancel my top-up.
| 58
|
trimmed_train
|
7,705
|
I'm trying to verify my top-up card, but I can't find the code...?
| 55
|
trimmed_train
|
806
|
Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.
| 72
|
trimmed_train
|
802
|
My cash withdrawal shows as pending still.
| 72
|
trimmed_train
|
5,755
|
Please send my refund now.
| 51
|
trimmed_train
|
7,995
|
I wish to be able to top up with cash.
| 57
|
trimmed_train
|
4,502
|
I am not sure but someone else might be using my card
| 75
|
trimmed_train
|
4,087
|
Do you deliver the PIN separately?
| 33
|
trimmed_train
|
9,998
|
You provide support in what countries?
| 68
|
trimmed_train
|
7,063
|
Will a beneficiary not accept a transfer?
| 48
|
trimmed_train
|
1,187
|
When I travel, can it automatically add money in certain intervals?
| 5
|
trimmed_train
|
7,934
|
Do you have any options to top up with a cheque on my account?
| 57
|
trimmed_train
|
7,288
|
Why am I being charged for transferring money?
| 30
|
trimmed_train
|
5,060
|
Why was my atm withdrawl declined
| 2
|
trimmed_train
|
6,187
|
Delete my account now please.
| 15
|
trimmed_train
|
9,515
|
Are there any express fees if i want my new card faster?
| 24
|
trimmed_train
|
2,017
|
top up is still pending
| 67
|
trimmed_train
|
5,353
|
If I lost my phone, how can I stop someone from accessing my account through the app?
| 38
|
trimmed_train
|
103
|
When will my new card arrive?
| 23
|
trimmed_train
|
899
|
How many different currencies can I have my money in?
| 6
|
trimmed_train
|
728
|
My statement shows an extra fee - what is it?
| 36
|
trimmed_train
|
4,127
|
would a visa or mastercard be more suited to me?
| 64
|
trimmed_train
|
4,214
|
Is it possible to get both Mastercard and Visa card from you?
| 64
|
trimmed_train
|
4,061
|
How long does it take for me to get my pin
| 33
|
trimmed_train
|
8,889
|
There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?
| 49
|
trimmed_train
|
2,048
|
What is taking so long with my top up?
| 67
|
trimmed_train
|
220
|
I've obtained the card, how do I enable it on the app?
| 37
|
trimmed_train
|
5,853
|
You have declined my payment.
| 19
|
trimmed_train
|
5,539
|
How do I receive a refund for my item?
| 53
|
trimmed_train
|
4,271
|
Why can't I see the top up I made?
| 54
|
trimmed_train
|
637
|
Why has my card been charged an extra pound?
| 36
|
trimmed_train
|
4,667
|
A direct debit appears in the app but I didn't authorize it.
| 17
|
trimmed_train
|
4,735
|
Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.
| 17
|
trimmed_train
|
8,337
|
On my last trip, I received the incorrect exchange rate.
| 61
|
trimmed_train
|
1,903
|
What is the handling fee for transfer?
| 59
|
trimmed_train
|
2,851
|
I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?
| 16
|
trimmed_train
|
4,807
|
I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?
| 17
|
trimmed_train
|
5,084
|
Why did the ATM cancel my transaction
| 2
|
trimmed_train
|
6,107
|
My transfer's stuck on pending.
| 13
|
trimmed_train
|
2,341
|
Did a WD earlier at an ATM. The amount showing in the App is more than I got though.
| 0
|
trimmed_train
|
699
|
I need to know what these extra charges are on my statement?
| 36
|
trimmed_train
|
5,261
|
Help, my phone was stolen, please advise!
| 38
|
trimmed_train
|
784
|
I'm expecting to see a cash withdrawal but I'm still waiting.
| 72
|
trimmed_train
|
9,052
|
are there any exchange fees
| 76
|
trimmed_train
|
1,207
|
How do I activate auto top-up when traveling?
| 5
|
trimmed_train
|
9,107
|
What fees to you have for top ups?
| 73
|
trimmed_train
|
1,217
|
What are the restrictions on auto top-up?
| 5
|
trimmed_train
|
5,256
|
My phone was stolen! What do I need to do?
| 38
|
trimmed_train
|
6,833
|
Can you tell me why my card payment was cancelled?
| 21
|
trimmed_train
|
1,860
|
how much will I be charged for making a transfer?
| 59
|
trimmed_train
|
4,897
|
How do I reset my password?
| 1
|
trimmed_train
|
1,020
|
When will my card be here?
| 52
|
trimmed_train
|
1,618
|
At what age can I open an account?
| 35
|
trimmed_train
|
7,646
|
Help! My account doesn't show any funds. Is transferring funds an option I can use?
| 70
|
trimmed_train
|
3,307
|
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.
| 12
|
trimmed_train
|
1,527
|
My card was stolen. What do I need to do?
| 65
|
trimmed_train
|
4,753
|
I need to cancel a transaction on my debit card.
| 17
|
trimmed_train
|
9,013
|
Do you offer a discount for those who perform frequent currency exchanges?
| 76
|
trimmed_train
|
5,747
|
I cannot find my refund on my statement.
| 51
|
trimmed_train
|
3,132
|
Which merchants accept my card?
| 60
|
trimmed_train
|
8,396
|
What are these disposable virtual cards all about?
| 7
|
trimmed_train
|
9,878
|
Are these cards available in europe?
| 68
|
trimmed_train
|
957
|
Do you provide currency exchange to Euros?
| 6
|
trimmed_train
|
8,325
|
I was given the wrong exchange rate when getting cash
| 61
|
trimmed_train
|
7,887
|
I am interested in giving a second card to my daughter, how can I make this happen?
| 63
|
trimmed_train
|
4,134
|
Would I get a Visa or Mastercard?
| 64
|
trimmed_train
|
5,511
|
Are purchases returnable for full refund?
| 53
|
trimmed_train
|
2,350
|
Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.
| 0
|
trimmed_train
|
8,588
|
My topping up didn't go through.
| 8
|
trimmed_train
|
4,334
|
How do I use my card to top up?
| 54
|
trimmed_train
|
7,914
|
I would like to give another card to my daughter, how can I proceed?
| 63
|
trimmed_train
|
9,611
|
If my card is going to expire this month, do I need to order a new one?
| 24
|
trimmed_train
|
399
|
What is the source of your exchange rates?
| 4
|
trimmed_train
|
2,827
|
|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?
| 16
|
trimmed_train
|
6,273
|
Please send a new card; the ATM ate mine.
| 45
|
trimmed_train
|
12
|
Can you track my card for me?
| 23
|
trimmed_train
|
5,035
|
Why do I get declined when I try to withdraw cash?
| 2
|
trimmed_train
|
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