id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,891
|
Can I transfer using SWIFT?
| 59
|
trimmed_train
|
1,276
|
Today I was out eating and my card was declined. Why's that?
| 74
|
trimmed_train
|
6,343
|
It looks like I was charged twice for a single transaction
| 66
|
trimmed_train
|
8,966
|
IS there a fee to exchange currency?
| 76
|
trimmed_train
|
1,176
|
Can it add money automatically while travelling
| 5
|
trimmed_train
|
2,587
|
how do i avoid charges in the future
| 40
|
trimmed_train
|
7,210
|
I thought transfers were free. Why was I charged to transfer?
| 30
|
trimmed_train
|
318
|
How do you determine your exchange rates?
| 4
|
trimmed_train
|
6,422
|
Help, I was charged twice!
| 66
|
trimmed_train
|
6,865
|
Why would a merchant revert a card payment?
| 21
|
trimmed_train
|
5,855
|
Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.
| 19
|
trimmed_train
|
200
|
Can I put my old card back in the app?
| 37
|
trimmed_train
|
2,289
|
I need to add a serious amount of cash to my card, how do I do that?
| 9
|
trimmed_train
|
5,874
|
My card didn't go through. It doesn't make sense. You told me that everything was ok.
| 19
|
trimmed_train
|
8,821
|
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.
| 49
|
trimmed_train
|
7,979
|
Can I top up using my cheque?
| 57
|
trimmed_train
|
9,908
|
Although I am not located in the UK area, may i still receive a card?
| 68
|
trimmed_train
|
4,113
|
Do I get a mastercard and visa?
| 64
|
trimmed_train
|
8,111
|
How to order my card?
| 11
|
trimmed_train
|
5,824
|
Where is the refund on my statement?
| 51
|
trimmed_train
|
4,872
|
Where do I go to reset my passcode?
| 1
|
trimmed_train
|
6,463
|
How do a reverse a duplicated charge?
| 66
|
trimmed_train
|
2,380
|
What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.
| 0
|
trimmed_train
|
3,671
|
I need to change details about my personal account.
| 31
|
trimmed_train
|
5,931
|
The card payment is declined. Please inform me why.
| 19
|
trimmed_train
|
4,733
|
I can't recognise this Direct Debit payment.
| 17
|
trimmed_train
|
8,409
|
Where do I get a disposable card
| 7
|
trimmed_train
|
2,454
|
Why did I not get the amount I specified at the ATM?
| 0
|
trimmed_train
|
1,693
|
Help me unblock my PIN.
| 25
|
trimmed_train
|
8,758
|
How long does it take for money to transfer as my balance hasn't been updated
| 71
|
trimmed_train
|
4,487
|
I think someone has hacked my card!
| 75
|
trimmed_train
|
6,527
|
I want to know where my money comes from.
| 26
|
trimmed_train
|
6,208
|
I am trying to delete my account.
| 15
|
trimmed_train
|
3,328
|
I just deposited cash to my account and can't find it!
| 12
|
trimmed_train
|
6,706
|
What are the time frames for the money to be available in my account?
| 69
|
trimmed_train
|
2,616
|
I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.
| 40
|
trimmed_train
|
8,817
|
What is this cash withdrawal I don't recognize?
| 49
|
trimmed_train
|
6,954
|
I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?
| 22
|
trimmed_train
|
1,931
|
i put money on my card and i dont see it on the balance
| 67
|
trimmed_train
|
6,968
|
Set a new PIN please.
| 22
|
trimmed_train
|
1,979
|
My top-up seems to be pending for a long time?
| 67
|
trimmed_train
|
1,338
|
My card doesn't work when I use it.
| 74
|
trimmed_train
|
517
|
The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.
| 18
|
trimmed_train
|
6,279
|
I cannot get my card out of the ATM.
| 45
|
trimmed_train
|
6,828
|
I tried to buy something online but my funds were transferred back to my account. What is happening?
| 21
|
trimmed_train
|
7,093
|
I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.
| 48
|
trimmed_train
|
7,662
|
What can I expect if I use bank transfer to top up my account?
| 70
|
trimmed_train
|
4,988
|
I'm trying to take money from my account but its not letting me. Help!
| 2
|
trimmed_train
|
4,831
|
What is my password?
| 1
|
trimmed_train
|
479
|
The exchange rate applied is wrong for my international purchase.
| 18
|
trimmed_train
|
6,932
|
Can I change my PIN on my phone?
| 22
|
trimmed_train
|
1,565
|
Hold old do my kids have to be to use the service?
| 35
|
trimmed_train
|
4,143
|
I would like to have a Mastercard.
| 64
|
trimmed_train
|
3,022
|
Why haven't I been given a virtual card yet?
| 28
|
trimmed_train
|
954
|
What currency is supported for exchanges and holding?
| 6
|
trimmed_train
|
89
|
Is there a way to track my card?
| 23
|
trimmed_train
|
4,446
|
I have to make more then a few disposable cards per day.
| 50
|
trimmed_train
|
5,397
|
Please help me get a refund?
| 53
|
trimmed_train
|
9,182
|
How do I verify my new card?
| 56
|
trimmed_train
|
4,689
|
How can I dispute a direct debit transaction?
| 17
|
trimmed_train
|
666
|
There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.
| 36
|
trimmed_train
|
8,151
|
Where are cards available to order?
| 11
|
trimmed_train
|
3,986
|
Everytime I try to prove my identity it won't let me.
| 27
|
trimmed_train
|
7,912
|
I would like a second card.
| 63
|
trimmed_train
|
7,841
|
Are there any fees to get additional cards?
| 63
|
trimmed_train
|
6,493
|
Can you tell me where my readily available cash has come from?
| 26
|
trimmed_train
|
5,739
|
The refund on my account hasn't shown up
| 51
|
trimmed_train
|
4,239
|
I tried topping up using my card, but the money is gone?
| 54
|
trimmed_train
|
8,062
|
how do i get a new card
| 11
|
trimmed_train
|
2,969
|
Can I use this app for any currency?
| 14
|
trimmed_train
|
8,940
|
Cash I did not get showed up in my account
| 49
|
trimmed_train
|
4,281
|
i need to top up by card.
| 54
|
trimmed_train
|
8,312
|
the exchange rate I got for cash was wrong
| 61
|
trimmed_train
|
2,525
|
What are the reasons to be charged a fee on card payments?
| 40
|
trimmed_train
|
8,815
|
A WD was just made on my account, but it was not me and I still have my card. What to do?
| 49
|
trimmed_train
|
7,182
|
Why am I being charged to transfer funds?
| 30
|
trimmed_train
|
8,352
|
In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate?
| 61
|
trimmed_train
|
7,866
|
Can another family member hold a card for this account in addition to mine?
| 63
|
trimmed_train
|
8,491
|
Can I tell if my top off didn't work? It doesn't seem to have.
| 8
|
trimmed_train
|
4,443
|
I must make several disposable cards per day.
| 50
|
trimmed_train
|
8,058
|
I would like to request a card.
| 11
|
trimmed_train
|
5,034
|
Why wont the ATM give me cash?
| 2
|
trimmed_train
|
3,358
|
When will the check I deposited post to my account?
| 12
|
trimmed_train
|
4,462
|
I don't recognize some transactions. Is someone else using it?
| 75
|
trimmed_train
|
8,064
|
How do I get a real card?
| 11
|
trimmed_train
|
4,895
|
For some reason I forgot the passcode I have.
| 1
|
trimmed_train
|
3,462
|
Why is it taking so long for my money to appear in my account? I have been waiting a week!
| 12
|
trimmed_train
|
4,694
|
In my app, a direct debit payment that I didn't do shows up.
| 17
|
trimmed_train
|
2,080
|
I made a mistake this morning when I did a transfer. How do I reverse it?
| 44
|
trimmed_train
|
6,636
|
How long is the transfer?
| 69
|
trimmed_train
|
9,441
|
The ATM charged me an extra fee, Why?
| 39
|
trimmed_train
|
7,317
|
I did a transfer and was charged a fee that should not have been charged!
| 30
|
trimmed_train
|
1,375
|
How can I change currency type?
| 62
|
trimmed_train
|
2,346
|
how come when i asked for 100 it only gave me 20.00 in the app
| 0
|
trimmed_train
|
242
|
I recently reported my card as missing/lost, and I just found it. Can I still use it?
| 37
|
trimmed_train
|
8,359
|
I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!
| 61
|
trimmed_train
|
2,267
|
is there a limit for top up?
| 9
|
trimmed_train
|
350
|
What is the present state of the exchange rate?
| 4
|
trimmed_train
|
8,424
|
Are there any disposable virtual cards?
| 7
|
trimmed_train
|
4,112
|
If I can't choose my card type will I be able to use it everywhere?
| 64
|
trimmed_train
|
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