id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,817
|
How long does it take for a refund to appear?
| 51
|
trimmed_train
|
8,701
|
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
| 71
|
trimmed_train
|
7,385
|
Can I have a friend send money directly to me?
| 47
|
trimmed_train
|
8,481
|
Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?
| 8
|
trimmed_train
|
1,222
|
Where do I access the auto top-up function?
| 5
|
trimmed_train
|
461
|
I was charged the wrong exchange rate on a purchase
| 18
|
trimmed_train
|
1,828
|
Am I going to see a charge for a SEPA transfer?
| 59
|
trimmed_train
|
5,841
|
If my card payment isn't working what do I do?
| 19
|
trimmed_train
|
5,862
|
I use this card all the time so why did it get declined at the store today?
| 19
|
trimmed_train
|
6,059
|
How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet
| 13
|
trimmed_train
|
5,110
|
I have a payment that has not gone through yet
| 20
|
trimmed_train
|
8,303
|
I found the exchange rate for my cash withdrawal is wrong
| 61
|
trimmed_train
|
415
|
Why is the exchange rate terrible? That can't be close to the actual interbank rate.
| 18
|
trimmed_train
|
3,711
|
I would like to change my personal details.
| 31
|
trimmed_train
|
2,326
|
How much is the limit for top-ups?
| 9
|
trimmed_train
|
3,635
|
I have a confusing payment appear on my statement and I don't recognise it!
| 34
|
trimmed_train
|
7,775
|
My top up card needs verification and I don't know how to do it
| 55
|
trimmed_train
|
9,246
|
how long should i wait ti activate my card
| 56
|
trimmed_train
|
8,950
|
What is the current exchange fee?
| 76
|
trimmed_train
|
6,786
|
The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.
| 21
|
trimmed_train
|
7,556
|
I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?
| 41
|
trimmed_train
|
1,055
|
Can I have it by a certain date?
| 52
|
trimmed_train
|
2,473
|
Where'd the rest of my cash go from the ATM
| 0
|
trimmed_train
|
2,025
|
My top up keeps showing pending? How long will things be like this? Days, weeks, months? I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?
| 67
|
trimmed_train
|
3,419
|
I deposited cash into my account, why do I not see it?
| 12
|
trimmed_train
|
6,153
|
I want to shut down my account as soon as possible.
| 15
|
trimmed_train
|
1,109
|
Can it be delivered on a certain date?
| 52
|
trimmed_train
|
1,214
|
Will the system automatically top up itself?
| 5
|
trimmed_train
|
3,289
|
My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?
| 58
|
trimmed_train
|
4,114
|
Why can I not choose the card i want?
| 64
|
trimmed_train
|
5,340
|
I accidentally left my phone at the hotel so now I'm not able to use the app.
| 38
|
trimmed_train
|
4,658
|
I need a refund on a direct debit that shows in the app because I did not make it.
| 17
|
trimmed_train
|
6,352
|
There are two of the same charges on my account.
| 66
|
trimmed_train
|
1,881
|
Will I be charged for adding money by transfer?
| 59
|
trimmed_train
|
4,523
|
What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.
| 75
|
trimmed_train
|
5,399
|
I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you.
| 53
|
trimmed_train
|
7,700
|
What is the point of verifying a top up?
| 55
|
trimmed_train
|
2,847
|
I sent some money but the intended recipient says it hasn't arrived
| 16
|
trimmed_train
|
3,962
|
Why hasn't my ID been verified?
| 27
|
trimmed_train
|
3,086
|
I would like a virtual card...how do I get one?
| 28
|
trimmed_train
|
2,337
|
When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.
| 0
|
trimmed_train
|
6,763
|
Under what condition will my payment revert?
| 21
|
trimmed_train
|
8,414
|
How can I get a disposable virtual card?
| 7
|
trimmed_train
|
7,082
|
This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.
| 48
|
trimmed_train
|
5,529
|
I would like to retract my purchase.
| 53
|
trimmed_train
|
1,684
|
How can I unblock my PIN?
| 25
|
trimmed_train
|
1,561
|
How old do I need to be?
| 35
|
trimmed_train
|
5,267
|
I can't use the app because I got mugged yesterday and they took everything. Please help.
| 38
|
trimmed_train
|
3,263
|
My automatic top-up was unsuccessful
| 58
|
trimmed_train
|
2,212
|
I didn't mean to do the transfer, is there any way to cancel it?
| 44
|
trimmed_train
|
2,124
|
Please cancel my last transaction.
| 44
|
trimmed_train
|
2,079
|
I needed to make a payment on my account, but I typed in the incorrect number. The app won't allow me to cancel this transaction. I need it cancelled ASAP!!
| 44
|
trimmed_train
|
9,132
|
Is there a top-up fee if you add money in USD?
| 73
|
trimmed_train
|
9,791
|
What proof of identification is needed?
| 3
|
trimmed_train
|
9,193
|
i cant seem to activate card
| 56
|
trimmed_train
|
241
|
What if I want to add a card I already have to the app?
| 37
|
trimmed_train
|
2,035
|
I topped-up my account, but I don't think it went through.
| 67
|
trimmed_train
|
1,587
|
are there age requirements
| 35
|
trimmed_train
|
2,943
|
What currencies do you accept for adding money to my account?
| 14
|
trimmed_train
|
9,308
|
I want to activate my card, how do I do it?
| 56
|
trimmed_train
|
9,643
|
How do I get a new expiration date?
| 24
|
trimmed_train
|
7,902
|
Can I get another card?
| 63
|
trimmed_train
|
4,094
|
can i create my own pin right away
| 33
|
trimmed_train
|
1,581
|
Can my children get an account?
| 35
|
trimmed_train
|
3,777
|
Is getting my identity verified required before I can use my account?
| 29
|
trimmed_train
|
9,198
|
Can I get some help activating my new card?
| 56
|
trimmed_train
|
6,294
|
how to get new card after atm eats it
| 45
|
trimmed_train
|
4,338
|
Do the disposable cards have any restrictions on them?
| 50
|
trimmed_train
|
3,978
|
The app failed to verify me.
| 27
|
trimmed_train
|
3,066
|
How to access my virtual card
| 28
|
trimmed_train
|
9,488
|
what is this extra charge for a withdrawal?
| 39
|
trimmed_train
|
7,171
|
Why was I charged extra when transferring?
| 30
|
trimmed_train
|
653
|
why was i charged a small amount
| 36
|
trimmed_train
|
1,834
|
Do you accept SWIFT transfers?
| 59
|
trimmed_train
|
4,974
|
Is my card actually working? It's the first time I tried using it
| 2
|
trimmed_train
|
1,779
|
I tried my PIN too many times
| 25
|
trimmed_train
|
5,142
|
My payment is taking a long time to go through.
| 20
|
trimmed_train
|
5,807
|
I'm looking at my statement, and my refund is not on there.
| 51
|
trimmed_train
|
8,302
|
I believe my exchange rate is incorrect
| 61
|
trimmed_train
|
7,972
|
Can I top-up by cheque?
| 57
|
trimmed_train
|
7,346
|
am i able to receive my salary this way?
| 47
|
trimmed_train
|
7,215
|
Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it.
| 30
|
trimmed_train
|
8,710
|
I made a bank transfer but it doesn't seem to have gone through?
| 71
|
trimmed_train
|
7,634
|
How can I deposit money to my account?
| 70
|
trimmed_train
|
861
|
There is a withdrawal waiting.
| 72
|
trimmed_train
|
1,257
|
My actual card isn't functioning.
| 74
|
trimmed_train
|
386
|
Could you tell me what your exchange rates are?
| 4
|
trimmed_train
|
5,712
|
Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.
| 51
|
trimmed_train
|
6,021
|
How long is the wait for a money transfer to show up?
| 13
|
trimmed_train
|
1,914
|
Will I be charged for topping up my account using a bank transfer?
| 59
|
trimmed_train
|
3,548
|
i didnt do this charge
| 34
|
trimmed_train
|
3,324
|
I can't figure out why I haven't gotten my cash, when I already put the check in the bank.
| 12
|
trimmed_train
|
5,822
|
Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.
| 51
|
trimmed_train
|
7,259
|
I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!
| 30
|
trimmed_train
|
9,837
|
What forms of ID work for verification?
| 3
|
trimmed_train
|
8,375
|
I need a disposable virtual card. Please tell me how to order one.
| 7
|
trimmed_train
|
2,250
|
Is there a top-up limit that I have to stay under during a given period of time?
| 9
|
trimmed_train
|
6,517
|
What do I need to do to verify my funds?
| 26
|
trimmed_train
|
4,951
|
Can you tell me why I was declined from getting cash?
| 2
|
trimmed_train
|
8,333
|
what are the exchange rates for foreign currency ATMs
| 61
|
trimmed_train
|
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