id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
7,310 | Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to i... | 30 | trimmed_train |
8,134 | How do I receive a card? | 11 | trimmed_train |
311 | What do you use to figure out the exchange rate for the card? | 4 | trimmed_train |
1,021 | How long will delivery to the US take? | 52 | trimmed_train |
4,624 | Are there specific ATM's I can use with this card? | 46 | trimmed_train |
8,152 | What locations are cards delivered to? | 11 | trimmed_train |
1,592 | How old do you have to be to open an account? | 35 | trimmed_train |
5,291 | phone is gone, dont want others to access account information | 38 | trimmed_train |
449 | You did not give me the correct exchange rate for an item that I bought. | 18 | trimmed_train |
3,177 | How come I can't put money in my top up account? | 58 | trimmed_train |
1,614 | Do you offer account services for children and teens? | 35 | trimmed_train |
3,518 | Why is there a random payment in my statement? | 34 | trimmed_train |
8,059 | I need to order a new card. | 11 | trimmed_train |
5,052 | I tired to get cash in the ATM but it was cancelled | 2 | trimmed_train |
8,580 | I could not get a top-up to work, why? | 8 | trimmed_train |
4,678 | There are automatic debits on my account that I did not make. | 17 | trimmed_train |
7,122 | Why can't I transfer to an account? | 48 | trimmed_train |
8,506 | I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives | 8 | trimmed_train |
7,208 | Where did my extra fee for the transfer come from? | 30 | trimmed_train |
7,714 | How do I find the code needed in order to verify my top-up card? | 55 | trimmed_train |
3,892 | Can you help me with proving my identity? | 27 | trimmed_train |
1,106 | How many days to deliver to a US customer? | 52 | trimmed_train |
1,294 | No transactions are being accepted, what's wrong with my card? | 74 | trimmed_train |
9,786 | What documents do I need to validate my identity? | 3 | trimmed_train |
5,614 | Tell me why my transfer was declined. | 43 | trimmed_train |
5,664 | Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect. | 43 | trimmed_train |
8,249 | I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that! | 61 | trimmed_train |
4,217 | How do I get selected for a visa card? | 64 | trimmed_train |
5,125 | Why is my payment still pending? | 20 | trimmed_train |
143 | I was supposed to receive my new card by now, but it hasn't came in. | 23 | trimmed_train |
5,205 | I have a payment which has not been approved. | 20 | trimmed_train |
7,959 | I need to top up using a cheque | 57 | trimmed_train |
8,912 | Help! I think someone has made a cash withdrawal with my card! | 49 | trimmed_train |
6,752 | I believe that a card payment I made was cancelled. | 21 | trimmed_train |
6,736 | Why would my payment have been returned to my account? | 21 | trimmed_train |
7,498 | Why does it say my transfer failed? | 41 | trimmed_train |
1,086 | How will I get my card? | 52 | trimmed_train |
4,289 | My top up is not showing up in my wallet! | 54 | trimmed_train |
3,322 | I deposited money in the form of a cheque, but my balance has not increased. | 12 | trimmed_train |
673 | There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out? | 36 | trimmed_train |
5,130 | My card payment says pending and it hasn't changed | 20 | trimmed_train |
2,721 | I sent money and the recipient has not received their money after two weeks. | 16 | trimmed_train |
26 | How do I track the card you sent me? | 23 | trimmed_train |
4,215 | I'd prefer a Mastercard. | 64 | trimmed_train |
2,038 | Why is my top-up pending? | 67 | trimmed_train |
412 | The exchange rate you are using is bad.This can't be the official interbank exchange rate. | 18 | trimmed_train |
8,298 | I did not have the right exchange rate applied to my situation of pulling out cash | 61 | trimmed_train |
9,653 | Google play top up help? | 32 | trimmed_train |
8,668 | What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived. | 71 | trimmed_train |
7,078 | I want to transfer money to a beneficiary, but I couldn't. | 48 | trimmed_train |
46 | Is my card lost? I am still waiting for it to be delivered. | 23 | trimmed_train |
592 | Why is there an extra charge on my statement. | 36 | trimmed_train |
7,401 | How can I receive my salary in another currency? | 47 | trimmed_train |
5,681 | why cant you just refund me instead of a merchant | 51 | trimmed_train |
7,312 | I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean? | 30 | trimmed_train |
2,294 | Can I top up? | 9 | trimmed_train |
7,909 | How do I get another card | 63 | trimmed_train |
122 | i havent got my card | 23 | trimmed_train |
272 | How do I make my card appear on the app? | 37 | trimmed_train |
8,228 | Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges. | 61 | trimmed_train |
9,469 | Do I get charged for withdrawals? | 39 | trimmed_train |
2,247 | Is there a limit to the top-ups someone can do? | 9 | trimmed_train |
2,194 | Please help me, there is a transaction in the incorrect account. | 44 | trimmed_train |
4,937 | I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it | 2 | trimmed_train |
6,147 | for god sake, just delete my account i am sick of this | 15 | trimmed_train |
4,044 | Where's my card PIN? | 33 | trimmed_train |
9,434 | Why am I being charge a fee when using an ATM? | 39 | trimmed_train |
7,096 | Why can't I use my beneficiary? | 48 | trimmed_train |
4,028 | Do I have a card PIN? | 33 | trimmed_train |
6,599 | When does my transfer from the US arrive in my account? | 69 | trimmed_train |
9,030 | How much will I be charged for exchanging foreign currency | 76 | trimmed_train |
5,054 | Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card. | 2 | trimmed_train |
5,980 | Card payment was declined, do you know why? | 19 | trimmed_train |
5,447 | I made an online purchase and the order has not shown up. Give me my money back. | 53 | trimmed_train |
8,814 | What should I do if I see an unauthorized withdrawal on my statement? | 49 | trimmed_train |
6,455 | There are duplicate transactions on my account | 66 | trimmed_train |
3,597 | I just checked my account on the App and there is a payment on there that I did not make. | 34 | trimmed_train |
2,686 | After I used my card I saw I was charged a fee for using it | 40 | trimmed_train |
5,323 | I don't know where my phone is. | 38 | trimmed_train |
3,008 | Where are the virtual cards? | 28 | trimmed_train |
1,626 | At what age can a person open an account? | 35 | trimmed_train |
8,096 | Is a physical charge extra | 11 | trimmed_train |
6,997 | Tell me what ATMs allow me to change my PIN. | 22 | trimmed_train |
1,104 | When can I expect to receive my card? | 52 | trimmed_train |
4,225 | I would like to get both Mastercard and Visa card from you if that's possible. | 64 | trimmed_train |
7,964 | What types of top-up methods do you accept? | 57 | trimmed_train |
4,742 | I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment? | 17 | trimmed_train |
9,742 | how do i setup my apple pay | 32 | trimmed_train |
8,472 | My top-up was rejected by an app. | 8 | trimmed_train |
2,579 | I got a fee when paying with my card | 40 | trimmed_train |
1,755 | How to unblock my PIN? | 25 | trimmed_train |
8,225 | Foreign currency rates were put in wrong at an ATM i used. | 61 | trimmed_train |
5,521 | Is it possible to get a refund for the item? | 53 | trimmed_train |
1,127 | Can I have my account add money automatically in certain intervals? | 5 | trimmed_train |
2,631 | I was charged for using my card? | 40 | trimmed_train |
7,242 | What is the reason for the fee charge on my transfer? | 30 | trimmed_train |
131 | Can the card was sen to me be tracked? | 23 | trimmed_train |
2,372 | HELP! I tried to get cash and it gave me some, but not the right amount! | 0 | trimmed_train |
5,763 | I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not? | 51 | trimmed_train |
1,656 | Is there a minimum age for having an account? | 35 | trimmed_train |
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