id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,310
|
Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!
| 30
|
trimmed_train
|
8,134
|
How do I receive a card?
| 11
|
trimmed_train
|
311
|
What do you use to figure out the exchange rate for the card?
| 4
|
trimmed_train
|
1,021
|
How long will delivery to the US take?
| 52
|
trimmed_train
|
4,624
|
Are there specific ATM's I can use with this card?
| 46
|
trimmed_train
|
8,152
|
What locations are cards delivered to?
| 11
|
trimmed_train
|
1,592
|
How old do you have to be to open an account?
| 35
|
trimmed_train
|
5,291
|
phone is gone, dont want others to access account information
| 38
|
trimmed_train
|
449
|
You did not give me the correct exchange rate for an item that I bought.
| 18
|
trimmed_train
|
3,177
|
How come I can't put money in my top up account?
| 58
|
trimmed_train
|
1,614
|
Do you offer account services for children and teens?
| 35
|
trimmed_train
|
3,518
|
Why is there a random payment in my statement?
| 34
|
trimmed_train
|
8,059
|
I need to order a new card.
| 11
|
trimmed_train
|
5,052
|
I tired to get cash in the ATM but it was cancelled
| 2
|
trimmed_train
|
8,580
|
I could not get a top-up to work, why?
| 8
|
trimmed_train
|
4,678
|
There are automatic debits on my account that I did not make.
| 17
|
trimmed_train
|
7,122
|
Why can't I transfer to an account?
| 48
|
trimmed_train
|
8,506
|
I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
| 8
|
trimmed_train
|
7,208
|
Where did my extra fee for the transfer come from?
| 30
|
trimmed_train
|
7,714
|
How do I find the code needed in order to verify my top-up card?
| 55
|
trimmed_train
|
3,892
|
Can you help me with proving my identity?
| 27
|
trimmed_train
|
1,106
|
How many days to deliver to a US customer?
| 52
|
trimmed_train
|
1,294
|
No transactions are being accepted, what's wrong with my card?
| 74
|
trimmed_train
|
9,786
|
What documents do I need to validate my identity?
| 3
|
trimmed_train
|
5,614
|
Tell me why my transfer was declined.
| 43
|
trimmed_train
|
5,664
|
Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.
| 43
|
trimmed_train
|
8,249
|
I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!
| 61
|
trimmed_train
|
4,217
|
How do I get selected for a visa card?
| 64
|
trimmed_train
|
5,125
|
Why is my payment still pending?
| 20
|
trimmed_train
|
143
|
I was supposed to receive my new card by now, but it hasn't came in.
| 23
|
trimmed_train
|
5,205
|
I have a payment which has not been approved.
| 20
|
trimmed_train
|
7,959
|
I need to top up using a cheque
| 57
|
trimmed_train
|
8,912
|
Help! I think someone has made a cash withdrawal with my card!
| 49
|
trimmed_train
|
6,752
|
I believe that a card payment I made was cancelled.
| 21
|
trimmed_train
|
6,736
|
Why would my payment have been returned to my account?
| 21
|
trimmed_train
|
7,498
|
Why does it say my transfer failed?
| 41
|
trimmed_train
|
1,086
|
How will I get my card?
| 52
|
trimmed_train
|
4,289
|
My top up is not showing up in my wallet!
| 54
|
trimmed_train
|
3,322
|
I deposited money in the form of a cheque, but my balance has not increased.
| 12
|
trimmed_train
|
673
|
There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?
| 36
|
trimmed_train
|
5,130
|
My card payment says pending and it hasn't changed
| 20
|
trimmed_train
|
2,721
|
I sent money and the recipient has not received their money after two weeks.
| 16
|
trimmed_train
|
26
|
How do I track the card you sent me?
| 23
|
trimmed_train
|
4,215
|
I'd prefer a Mastercard.
| 64
|
trimmed_train
|
2,038
|
Why is my top-up pending?
| 67
|
trimmed_train
|
412
|
The exchange rate you are using is bad.This can't be the official interbank exchange rate.
| 18
|
trimmed_train
|
8,298
|
I did not have the right exchange rate applied to my situation of pulling out cash
| 61
|
trimmed_train
|
9,653
|
Google play top up help?
| 32
|
trimmed_train
|
8,668
|
What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.
| 71
|
trimmed_train
|
7,078
|
I want to transfer money to a beneficiary, but I couldn't.
| 48
|
trimmed_train
|
46
|
Is my card lost? I am still waiting for it to be delivered.
| 23
|
trimmed_train
|
592
|
Why is there an extra charge on my statement.
| 36
|
trimmed_train
|
7,401
|
How can I receive my salary in another currency?
| 47
|
trimmed_train
|
5,681
|
why cant you just refund me instead of a merchant
| 51
|
trimmed_train
|
7,312
|
I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?
| 30
|
trimmed_train
|
2,294
|
Can I top up?
| 9
|
trimmed_train
|
7,909
|
How do I get another card
| 63
|
trimmed_train
|
122
|
i havent got my card
| 23
|
trimmed_train
|
272
|
How do I make my card appear on the app?
| 37
|
trimmed_train
|
8,228
|
Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.
| 61
|
trimmed_train
|
9,469
|
Do I get charged for withdrawals?
| 39
|
trimmed_train
|
2,247
|
Is there a limit to the top-ups someone can do?
| 9
|
trimmed_train
|
2,194
|
Please help me, there is a transaction in the incorrect account.
| 44
|
trimmed_train
|
4,937
|
I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it
| 2
|
trimmed_train
|
6,147
|
for god sake, just delete my account i am sick of this
| 15
|
trimmed_train
|
4,044
|
Where's my card PIN?
| 33
|
trimmed_train
|
9,434
|
Why am I being charge a fee when using an ATM?
| 39
|
trimmed_train
|
7,096
|
Why can't I use my beneficiary?
| 48
|
trimmed_train
|
4,028
|
Do I have a card PIN?
| 33
|
trimmed_train
|
6,599
|
When does my transfer from the US arrive in my account?
| 69
|
trimmed_train
|
9,030
|
How much will I be charged for exchanging foreign currency
| 76
|
trimmed_train
|
5,054
|
Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.
| 2
|
trimmed_train
|
5,980
|
Card payment was declined, do you know why?
| 19
|
trimmed_train
|
5,447
|
I made an online purchase and the order has not shown up. Give me my money back.
| 53
|
trimmed_train
|
8,814
|
What should I do if I see an unauthorized withdrawal on my statement?
| 49
|
trimmed_train
|
6,455
|
There are duplicate transactions on my account
| 66
|
trimmed_train
|
3,597
|
I just checked my account on the App and there is a payment on there that I did not make.
| 34
|
trimmed_train
|
2,686
|
After I used my card I saw I was charged a fee for using it
| 40
|
trimmed_train
|
5,323
|
I don't know where my phone is.
| 38
|
trimmed_train
|
3,008
|
Where are the virtual cards?
| 28
|
trimmed_train
|
1,626
|
At what age can a person open an account?
| 35
|
trimmed_train
|
8,096
|
Is a physical charge extra
| 11
|
trimmed_train
|
6,997
|
Tell me what ATMs allow me to change my PIN.
| 22
|
trimmed_train
|
1,104
|
When can I expect to receive my card?
| 52
|
trimmed_train
|
4,225
|
I would like to get both Mastercard and Visa card from you if that's possible.
| 64
|
trimmed_train
|
7,964
|
What types of top-up methods do you accept?
| 57
|
trimmed_train
|
4,742
|
I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?
| 17
|
trimmed_train
|
9,742
|
how do i setup my apple pay
| 32
|
trimmed_train
|
8,472
|
My top-up was rejected by an app.
| 8
|
trimmed_train
|
2,579
|
I got a fee when paying with my card
| 40
|
trimmed_train
|
1,755
|
How to unblock my PIN?
| 25
|
trimmed_train
|
8,225
|
Foreign currency rates were put in wrong at an ATM i used.
| 61
|
trimmed_train
|
5,521
|
Is it possible to get a refund for the item?
| 53
|
trimmed_train
|
1,127
|
Can I have my account add money automatically in certain intervals?
| 5
|
trimmed_train
|
2,631
|
I was charged for using my card?
| 40
|
trimmed_train
|
7,242
|
What is the reason for the fee charge on my transfer?
| 30
|
trimmed_train
|
131
|
Can the card was sen to me be tracked?
| 23
|
trimmed_train
|
2,372
|
HELP! I tried to get cash and it gave me some, but not the right amount!
| 0
|
trimmed_train
|
5,763
|
I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?
| 51
|
trimmed_train
|
1,656
|
Is there a minimum age for having an account?
| 35
|
trimmed_train
|
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