id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
825 | Why is a transaction still pending? | 72 | trimmed_train |
5,985 | Card payment didn't go through. | 19 | trimmed_train |
5,788 | My refund is not showing up in my account. Where is it? | 51 | trimmed_train |
7,281 | Why was money taken for a transfer? | 30 | trimmed_train |
164 | I found my old card. Can I link it back into the app? | 37 | trimmed_train |
5,105 | Why are my payments not working and show pending? | 20 | trimmed_train |
1,459 | Can I exchange currencies usign this app? | 62 | trimmed_train |
3,756 | I need to change my contact information. | 31 | trimmed_train |
9,954 | Which countries do you support? | 68 | trimmed_train |
1,230 | where can I find the auto-top up option? | 5 | trimmed_train |
9,919 | Can I get a card in the US? | 68 | trimmed_train |
864 | I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already? | 72 | trimmed_train |
8,870 | There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though. | 49 | trimmed_train |
9,517 | I am overseas in China, can I get a replacement card? | 24 | trimmed_train |
7,541 | A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong. | 41 | trimmed_train |
7,718 | What is the significance of verifying the top-up? | 55 | trimmed_train |
7,428 | What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer. | 41 | trimmed_train |
7,807 | I would like open a second card for my daughter, how can you assist me? | 63 | trimmed_train |
9,237 | How can I activate my new card? | 56 | trimmed_train |
9,792 | How do I perform identity checks? | 3 | trimmed_train |
871 | Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this. | 72 | trimmed_train |
2,755 | I am just waiting for the transaction to be completed. | 16 | trimmed_train |
3,713 | How do I change my address ? | 31 | trimmed_train |
1,655 | Do you guys have any age restrictions? | 35 | trimmed_train |
9,694 | My google top-up pay is not going through | 32 | trimmed_train |
2,130 | I made a mistake and need to cancel a transfer. | 44 | trimmed_train |
2,186 | I want to cancel a transfer I just made. | 44 | trimmed_train |
7,962 | I want to do a cash deposit to top up. How do I do this? | 57 | trimmed_train |
7,150 | My card isn't letting me purchase something and I wanted to know why. | 48 | trimmed_train |
8,382 | How do I request a disposable virtual card? | 7 | trimmed_train |
3,484 | There's a payment with my card that I definitely didn't do myself, never seen that name before. | 34 | trimmed_train |
5,526 | Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent. | 53 | trimmed_train |
13 | Is there a way to track the delivery of my card? | 23 | trimmed_train |
5,703 | I need my refund as soon as possible. What else do I have to do? | 51 | trimmed_train |
6,505 | How can I look at where my available cash is coming from? | 26 | trimmed_train |
6,365 | Why did I get charged twice for the same thing | 66 | trimmed_train |
6,738 | I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two. | 21 | trimmed_train |
5,642 | I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong? | 43 | trimmed_train |
203 | How do i go about linking a new card? | 37 | trimmed_train |
649 | What was the $1 charge for on my statement? | 36 | trimmed_train |
891 | Do you convert to Euro? | 6 | trimmed_train |
6,305 | What should I do with my stuck ATM? | 45 | trimmed_train |
9,537 | How can I replace an expired card? | 24 | trimmed_train |
1,845 | What are the fees associated with top up via transfer? | 59 | trimmed_train |
3,521 | There is a charge I don't recognize. | 34 | trimmed_train |
9,920 | Can I get support? | 68 | trimmed_train |
9,190 | Do I need a photo ID to activate a my new card? | 56 | trimmed_train |
371 | What factors determine your exchange rate? | 4 | trimmed_train |
4,623 | I need to know where I can withdraw money. | 46 | trimmed_train |
68 | 2 weeks ago I ordered my new card. It isn't here. What should I do? | 23 | trimmed_train |
4,681 | There is a direct debit fee in the App that I didn't do. | 17 | trimmed_train |
4,140 | I want to get a Visa | 64 | trimmed_train |
5,921 | Why do you keep declining my payment?I tried several times with this card and it is just not working. | 19 | trimmed_train |
4,193 | can i use both visa and mastercard | 64 | trimmed_train |
2,555 | How did the extra charge on my card come in effect? | 40 | trimmed_train |
2,988 | What currencies can be used for top up? | 14 | trimmed_train |
3,654 | I would like to change my adress | 31 | trimmed_train |
8,575 | Please explain why my top-up didn't go through. | 8 | trimmed_train |
5,047 | Why am I unable to withdraw my money through this card? | 2 | trimmed_train |
1,907 | Can I Transfer from SWIFT? | 59 | trimmed_train |
9,422 | I used an ATM and wanted to know why I was charged an extra fee. | 39 | trimmed_train |
189 | I need a card reactivation, I had reported my card lost but I ran across it in my jacket. | 37 | trimmed_train |
2,790 | How come my money hasn't shown up yet? | 16 | trimmed_train |
2,720 | A transaction to a friend still hasn't shown up. | 16 | trimmed_train |
5,252 | My phone was stolen, what should I do? | 38 | trimmed_train |
6,756 | why did my payment revert | 21 | trimmed_train |
7,907 | How much is it to send out additional cards? | 63 | trimmed_train |
8,264 | what is the exchange rate when i get cash | 61 | trimmed_train |
3,722 | My marital status has change, I got to correct my name to reflect that. | 31 | trimmed_train |
3,793 | Can I use my account although my identity verification has yet to pass? | 29 | trimmed_train |
6,699 | When will I receive a transfer from europe? | 69 | trimmed_train |
5,489 | I would like to report an issue with my product and want to get it refunded | 53 | trimmed_train |
7,809 | Would I have to pay anything if I need an additional card? | 63 | trimmed_train |
8,592 | I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please? | 8 | trimmed_train |
2,497 | I did not receive the correct amount of cash. | 0 | trimmed_train |
9,180 | I tired but an unable to activate my card. | 56 | trimmed_train |
4,884 | I cannot remember my passcode, is there a way to retrieve it? | 1 | trimmed_train |
7,852 | I'd like to have extra cards. Will I have to pay for that? | 63 | trimmed_train |
3,205 | When I top-up, the app reverts it. | 58 | trimmed_train |
5,653 | please help me with this transfer, for some reason i can't transfer to a cryptocurency account | 43 | trimmed_train |
3,466 | What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap. | 12 | trimmed_train |
4,846 | what is going on, i have entered my passcode and its not working | 1 | trimmed_train |
9,764 | I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | 32 | trimmed_train |
9,876 | How do I get a card if I live in the US? | 68 | trimmed_train |
9,163 | What are the top up fees for using an European bank card? | 73 | trimmed_train |
1,194 | What's the limit for auto top-up? | 5 | trimmed_train |
7,998 | How do I use a check to top up? | 57 | trimmed_train |
3,338 | My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow? | 12 | trimmed_train |
7,879 | Is a new debit card free? | 63 | trimmed_train |
4,706 | Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure. | 17 | trimmed_train |
8,470 | My top up is not working | 8 | trimmed_train |
1,880 | Is a SWIFT transfer acceptable? | 59 | trimmed_train |
8,805 | I have a cash withdrawal on my statement that I am unsure of. | 49 | trimmed_train |
4,761 | I have an unfamiliar direct debit in my statement. | 17 | trimmed_train |
6,155 | Help me close my account. | 15 | trimmed_train |
843 | How long will my ATM withdrawal be pending? | 72 | trimmed_train |
8,244 | Is there extra fees for making a withdraw in a different country at a cash machine. | 61 | trimmed_train |
8,125 | Is it possible to get a real card? | 11 | trimmed_train |
5,286 | Can someone else use my account if they have my phone? I lost mine. | 38 | trimmed_train |
9,743 | is there a way to do top up with apple pay | 32 | trimmed_train |
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