id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
825
|
Why is a transaction still pending?
| 72
|
trimmed_train
|
5,985
|
Card payment didn't go through.
| 19
|
trimmed_train
|
5,788
|
My refund is not showing up in my account. Where is it?
| 51
|
trimmed_train
|
7,281
|
Why was money taken for a transfer?
| 30
|
trimmed_train
|
164
|
I found my old card. Can I link it back into the app?
| 37
|
trimmed_train
|
5,105
|
Why are my payments not working and show pending?
| 20
|
trimmed_train
|
1,459
|
Can I exchange currencies usign this app?
| 62
|
trimmed_train
|
3,756
|
I need to change my contact information.
| 31
|
trimmed_train
|
9,954
|
Which countries do you support?
| 68
|
trimmed_train
|
1,230
|
where can I find the auto-top up option?
| 5
|
trimmed_train
|
9,919
|
Can I get a card in the US?
| 68
|
trimmed_train
|
864
|
I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?
| 72
|
trimmed_train
|
8,870
|
There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though.
| 49
|
trimmed_train
|
9,517
|
I am overseas in China, can I get a replacement card?
| 24
|
trimmed_train
|
7,541
|
A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong.
| 41
|
trimmed_train
|
7,718
|
What is the significance of verifying the top-up?
| 55
|
trimmed_train
|
7,428
|
What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer.
| 41
|
trimmed_train
|
7,807
|
I would like open a second card for my daughter, how can you assist me?
| 63
|
trimmed_train
|
9,237
|
How can I activate my new card?
| 56
|
trimmed_train
|
9,792
|
How do I perform identity checks?
| 3
|
trimmed_train
|
871
|
Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.
| 72
|
trimmed_train
|
2,755
|
I am just waiting for the transaction to be completed.
| 16
|
trimmed_train
|
3,713
|
How do I change my address ?
| 31
|
trimmed_train
|
1,655
|
Do you guys have any age restrictions?
| 35
|
trimmed_train
|
9,694
|
My google top-up pay is not going through
| 32
|
trimmed_train
|
2,130
|
I made a mistake and need to cancel a transfer.
| 44
|
trimmed_train
|
2,186
|
I want to cancel a transfer I just made.
| 44
|
trimmed_train
|
7,962
|
I want to do a cash deposit to top up. How do I do this?
| 57
|
trimmed_train
|
7,150
|
My card isn't letting me purchase something and I wanted to know why.
| 48
|
trimmed_train
|
8,382
|
How do I request a disposable virtual card?
| 7
|
trimmed_train
|
3,484
|
There's a payment with my card that I definitely didn't do myself, never seen that name before.
| 34
|
trimmed_train
|
5,526
|
Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.
| 53
|
trimmed_train
|
13
|
Is there a way to track the delivery of my card?
| 23
|
trimmed_train
|
5,703
|
I need my refund as soon as possible. What else do I have to do?
| 51
|
trimmed_train
|
6,505
|
How can I look at where my available cash is coming from?
| 26
|
trimmed_train
|
6,365
|
Why did I get charged twice for the same thing
| 66
|
trimmed_train
|
6,738
|
I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.
| 21
|
trimmed_train
|
5,642
|
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?
| 43
|
trimmed_train
|
203
|
How do i go about linking a new card?
| 37
|
trimmed_train
|
649
|
What was the $1 charge for on my statement?
| 36
|
trimmed_train
|
891
|
Do you convert to Euro?
| 6
|
trimmed_train
|
6,305
|
What should I do with my stuck ATM?
| 45
|
trimmed_train
|
9,537
|
How can I replace an expired card?
| 24
|
trimmed_train
|
1,845
|
What are the fees associated with top up via transfer?
| 59
|
trimmed_train
|
3,521
|
There is a charge I don't recognize.
| 34
|
trimmed_train
|
9,920
|
Can I get support?
| 68
|
trimmed_train
|
9,190
|
Do I need a photo ID to activate a my new card?
| 56
|
trimmed_train
|
371
|
What factors determine your exchange rate?
| 4
|
trimmed_train
|
4,623
|
I need to know where I can withdraw money.
| 46
|
trimmed_train
|
68
|
2 weeks ago I ordered my new card. It isn't here. What should I do?
| 23
|
trimmed_train
|
4,681
|
There is a direct debit fee in the App that I didn't do.
| 17
|
trimmed_train
|
4,140
|
I want to get a Visa
| 64
|
trimmed_train
|
5,921
|
Why do you keep declining my payment?I tried several times with this card and it is just not working.
| 19
|
trimmed_train
|
4,193
|
can i use both visa and mastercard
| 64
|
trimmed_train
|
2,555
|
How did the extra charge on my card come in effect?
| 40
|
trimmed_train
|
2,988
|
What currencies can be used for top up?
| 14
|
trimmed_train
|
3,654
|
I would like to change my adress
| 31
|
trimmed_train
|
8,575
|
Please explain why my top-up didn't go through.
| 8
|
trimmed_train
|
5,047
|
Why am I unable to withdraw my money through this card?
| 2
|
trimmed_train
|
1,907
|
Can I Transfer from SWIFT?
| 59
|
trimmed_train
|
9,422
|
I used an ATM and wanted to know why I was charged an extra fee.
| 39
|
trimmed_train
|
189
|
I need a card reactivation, I had reported my card lost but I ran across it in my jacket.
| 37
|
trimmed_train
|
2,790
|
How come my money hasn't shown up yet?
| 16
|
trimmed_train
|
2,720
|
A transaction to a friend still hasn't shown up.
| 16
|
trimmed_train
|
5,252
|
My phone was stolen, what should I do?
| 38
|
trimmed_train
|
6,756
|
why did my payment revert
| 21
|
trimmed_train
|
7,907
|
How much is it to send out additional cards?
| 63
|
trimmed_train
|
8,264
|
what is the exchange rate when i get cash
| 61
|
trimmed_train
|
3,722
|
My marital status has change, I got to correct my name to reflect that.
| 31
|
trimmed_train
|
3,793
|
Can I use my account although my identity verification has yet to pass?
| 29
|
trimmed_train
|
6,699
|
When will I receive a transfer from europe?
| 69
|
trimmed_train
|
5,489
|
I would like to report an issue with my product and want to get it refunded
| 53
|
trimmed_train
|
7,809
|
Would I have to pay anything if I need an additional card?
| 63
|
trimmed_train
|
8,592
|
I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?
| 8
|
trimmed_train
|
2,497
|
I did not receive the correct amount of cash.
| 0
|
trimmed_train
|
9,180
|
I tired but an unable to activate my card.
| 56
|
trimmed_train
|
4,884
|
I cannot remember my passcode, is there a way to retrieve it?
| 1
|
trimmed_train
|
7,852
|
I'd like to have extra cards. Will I have to pay for that?
| 63
|
trimmed_train
|
3,205
|
When I top-up, the app reverts it.
| 58
|
trimmed_train
|
5,653
|
please help me with this transfer, for some reason i can't transfer to a cryptocurency account
| 43
|
trimmed_train
|
3,466
|
What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.
| 12
|
trimmed_train
|
4,846
|
what is going on, i have entered my passcode and its not working
| 1
|
trimmed_train
|
9,764
|
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?
| 32
|
trimmed_train
|
9,876
|
How do I get a card if I live in the US?
| 68
|
trimmed_train
|
9,163
|
What are the top up fees for using an European bank card?
| 73
|
trimmed_train
|
1,194
|
What's the limit for auto top-up?
| 5
|
trimmed_train
|
7,998
|
How do I use a check to top up?
| 57
|
trimmed_train
|
3,338
|
My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?
| 12
|
trimmed_train
|
7,879
|
Is a new debit card free?
| 63
|
trimmed_train
|
4,706
|
Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure.
| 17
|
trimmed_train
|
8,470
|
My top up is not working
| 8
|
trimmed_train
|
1,880
|
Is a SWIFT transfer acceptable?
| 59
|
trimmed_train
|
8,805
|
I have a cash withdrawal on my statement that I am unsure of.
| 49
|
trimmed_train
|
4,761
|
I have an unfamiliar direct debit in my statement.
| 17
|
trimmed_train
|
6,155
|
Help me close my account.
| 15
|
trimmed_train
|
843
|
How long will my ATM withdrawal be pending?
| 72
|
trimmed_train
|
8,244
|
Is there extra fees for making a withdraw in a different country at a cash machine.
| 61
|
trimmed_train
|
8,125
|
Is it possible to get a real card?
| 11
|
trimmed_train
|
5,286
|
Can someone else use my account if they have my phone? I lost mine.
| 38
|
trimmed_train
|
9,743
|
is there a way to do top up with apple pay
| 32
|
trimmed_train
|
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