id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
554
|
I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?
| 18
|
trimmed_train
|
7,704
|
why do i have to verify top up?
| 55
|
trimmed_train
|
588
|
Can you tell me what this fee is on my statement?
| 34
|
trimmed_train
|
2,899
|
I only have one other credit card from the US. Do you accept that?
| 14
|
trimmed_train
|
72
|
How can I see the progress of delivery of the card that was sent?
| 22
|
trimmed_train
|
3,056
|
I want one of the virtual cards!
| 27
|
trimmed_train
|
4,994
|
The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?
| 2
|
trimmed_train
|
3,488
|
I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.
| 33
|
trimmed_train
|
58
|
I know I'm getting a new card but would like know when I can expect to receive it.
| 22
|
trimmed_train
|
2,809
|
I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me?
| 16
|
trimmed_train
|
5,369
|
lost my phone, what is account security?
| 37
|
trimmed_train
|
4,115
|
Can you send me a Mastercard, instead of a Visa?
| 64
|
trimmed_train
|
4,754
|
I think I was charged by mistake on my debit statement.
| 17
|
trimmed_train
|
5,442
|
I want a refund for my item
| 53
|
trimmed_train
|
3,651
|
I am here to change my adress.
| 31
|
trimmed_train
|
2,446
|
You shorted me money when I tried to make a withdrawal.
| 0
|
trimmed_train
|
8,567
|
I didn't see the money I added to my card.
| 8
|
trimmed_train
|
7,015
|
It's not letting me transfer money to my beneficiery.
| 48
|
trimmed_train
|
6,994
|
Can I change my card PIN?
| 21
|
trimmed_train
|
1,470
|
Can this app exchange American and English currency?
| 62
|
trimmed_train
|
9,342
|
Why am I being charged extra when I withdrew money?
| 39
|
trimmed_train
|
9,026
|
Does a discount apply if I exchange currencies frequently?
| 40
|
trimmed_train
|
8,131
|
Do I get an actual card?
| 11
|
trimmed_train
|
1,426
|
How do I exchange currencies with this
| 62
|
trimmed_train
|
1,975
|
Yesterday I topped up my card. Why didn't it complete as it still pending?
| 67
|
trimmed_train
|
574
|
Why do I see an extra £1 charge on my statement?
| 34
|
trimmed_train
|
85
|
What's go on, where is my new card?
| 22
|
trimmed_train
|
679
|
What is the dollar that I have pending on my statement there?
| 34
|
trimmed_train
|
3,118
|
where is card accepted
| 60
|
trimmed_train
|
3,455
|
My cheque is slow to cash
| 12
|
trimmed_train
|
3,625
|
Someone else accessed my account and made a payment.
| 33
|
trimmed_train
|
4,177
|
I prefer Visa, can I get that instead?
| 64
|
trimmed_train
|
9,669
|
Am I able to top up with Apple Pay?
| 30
|
trimmed_train
|
6,020
|
I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?
| 13
|
trimmed_train
|
7,212
|
I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?
| 29
|
trimmed_train
|
9,319
|
I have a new card. How do I activate it?
| 56
|
trimmed_train
|
4,227
|
Will you guys do Visa or Mastercard?
| 64
|
trimmed_train
|
1,152
|
I need to know the if there is a limit on the amount for auto top-up.
| 4
|
trimmed_train
|
4,800
|
My accounts been charged a payment for something I didn't make.
| 17
|
trimmed_train
|
9,280
|
Can you tell me how I go about activating a new card?
| 56
|
trimmed_train
|
9,573
|
Am I able to get this shipped to China?
| 23
|
trimmed_train
|
7,943
|
Is there anyway to use a cheque to top up?
| 57
|
trimmed_train
|
4,558
|
What locations allow me to withdraw money?
| 46
|
trimmed_train
|
635
|
I have been charged an extra pound!
| 34
|
trimmed_train
|
6,937
|
Change my pin?
| 21
|
trimmed_train
|
5,508
|
I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?
| 53
|
trimmed_train
|
8,383
|
How can I create a disposable virtual card?
| 7
|
trimmed_train
|
5,767
|
I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.
| 50
|
trimmed_train
|
6,290
|
I have lost my credit card in the ATM!
| 45
|
trimmed_train
|
4,591
|
Can I use my card in another institutions ATM?
| 46
|
trimmed_train
|
4,381
|
I have to make several disposable cards per day.
| 51
|
trimmed_train
|
1,627
|
How old do kids have to be to open an account?
| 35
|
trimmed_train
|
2,793
|
The recipient doesn't see the money transaction I made
| 16
|
trimmed_train
|
121
|
What's the card you sent me's tracking number?
| 22
|
trimmed_train
|
5,609
|
It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.
| 43
|
trimmed_train
|
5,066
|
I entered the correct pin but I still couldnt get funds.
| 2
|
trimmed_train
|
3,941
|
What do I have to do to prove my identity?
| 26
|
trimmed_train
|
2,599
|
My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?
| 38
|
trimmed_train
|
8,404
|
What are disposable virtual cards?
| 7
|
trimmed_train
|
1,603
|
what is the age limit for opening a new account
| 35
|
trimmed_train
|
7,767
|
Can I verify my top-up card?
| 55
|
trimmed_train
|
9,988
|
Is it possible to get one the your cards in the EU?
| 68
|
trimmed_train
|
1,872
|
Does this program take SWIFT transfers?
| 59
|
trimmed_train
|
2,235
|
Are top-ups unlimited?
| 9
|
trimmed_train
|
7,353
|
i want to get my salary deposited as pesos?
| 47
|
trimmed_train
|
2,817
|
Why hasn't my friend's transaction arrive yet?
| 16
|
trimmed_train
|
8,307
|
The exchange rate for me was wrong when I was abroad.
| 61
|
trimmed_train
|
1,311
|
WHAT IS THE MAIN REASON OF THIS PROBLEM
| 74
|
trimmed_train
|
9,678
|
Can I use Apple Pay to top-up?
| 30
|
trimmed_train
|
6,214
|
how to delete account, not happy
| 15
|
trimmed_train
|
2,085
|
How do i cancel a charge?
| 44
|
trimmed_train
|
7,039
|
I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.
| 48
|
trimmed_train
|
5,499
|
I would like it if I could get an item refunded
| 53
|
trimmed_train
|
9,584
|
My card's expiration date is close.
| 23
|
trimmed_train
|
3,446
|
Why am I still not able to see the money I deposited a week ago? This is urgent!!
| 12
|
trimmed_train
|
6,367
|
Duplicate transactions appear on my account
| 66
|
trimmed_train
|
5,774
|
I requested a refund but can't see it.
| 50
|
trimmed_train
|
6,338
|
Who do I talk to for transactions debited twice?
| 66
|
trimmed_train
|
9,306
|
What identification is required to activate my card?
| 56
|
trimmed_train
|
7,293
|
I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.
| 29
|
trimmed_train
|
9,235
|
When are you going to activate my card?
| 56
|
trimmed_train
|
5,957
|
I keep trying to make a payment, but it doesn't work.
| 19
|
trimmed_train
|
1,784
|
Why is my contactless not working?
| 42
|
trimmed_train
|
2,161
|
Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.
| 44
|
trimmed_train
|
7,976
|
I need a hand here, I need to top up cash.
| 57
|
trimmed_train
|
5,866
|
Why is my payment declined? It looked like everything worked ok and my account was fine.
| 19
|
trimmed_train
|
3,952
|
Problem verifying my account
| 26
|
trimmed_train
|
3,887
|
why and how soon do I have to have proof of identity to you?
| 28
|
trimmed_train
|
7,223
|
Are money transfers free?
| 29
|
trimmed_train
|
5,245
|
I used my card to make a payment a while ago and its still pending, Why is it taking so long?
| 20
|
trimmed_train
|
2,974
|
I would like to top up via credit card, which credit cards do you support?
| 14
|
trimmed_train
|
2,713
|
I don't see the transaction I made to a friend on my account.
| 16
|
trimmed_train
|
4,153
|
How can I choose between Visa and Mastercard?
| 64
|
trimmed_train
|
2,908
|
What currencies and methods can i use to top up my account?
| 14
|
trimmed_train
|
5,533
|
I'm cancelling this charge. I still have not received what I bought from these people a while ago.
| 53
|
trimmed_train
|
9,070
|
Will you charge me if I top up by card?
| 73
|
trimmed_train
|
6,415
|
I made a payment and it appears it is showing twice
| 66
|
trimmed_train
|
9,979
|
Supported countries
| 68
|
trimmed_train
|
2,865
|
the money i transferred didnt arrive
| 16
|
trimmed_train
|
6,239
|
The company is no good, please terminate my account.
| 15
|
trimmed_train
|
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