id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
508 | I think the rate that was applied to my purchase using foreign currency is wrong. Help! | 18 | trimmed_train |
1,989 | How long does it take for my top up to clear? | 67 | trimmed_train |
9,045 | Can I be charged for exchanging foreign currency? | 40 | trimmed_train |
6,047 | I am still waiting for a transfer to show up | 13 | trimmed_train |
7,605 | How would I use a bank transfer for topping my account? | 70 | trimmed_train |
2,760 | Why didn't my friend's transaction arrive yet? | 16 | trimmed_train |
5,275 | I am not sure where my phone is. | 37 | trimmed_train |
2,131 | If I make a mistake can I cancel the transaction? | 44 | trimmed_train |
7,687 | I can't find the top-up card verification code. | 55 | trimmed_train |
6,078 | Can you tell me when my money transfer will go through | 13 | trimmed_train |
8,892 | I am seeing in the App a some cash withdrawal that I did not do | 49 | trimmed_train |
7,975 | How do you top up with a cheque? | 57 | trimmed_train |
2,153 | I already made a transfer and want to cancel it, how do I do that? | 44 | trimmed_train |
2,249 | Tell me if there is a limit to top-up. | 9 | trimmed_train |
4,991 | Why couldn't I get cash from an ATM? | 2 | trimmed_train |
6,212 | I would like to terminate my account. | 15 | trimmed_train |
5,446 | Is it possible to have an item refunded? | 53 | trimmed_train |
8,001 | What is the procedure for topping up with a cheque? | 57 | trimmed_train |
6,209 | Where do I go to terminate my account? | 15 | trimmed_train |
1,990 | how long should i expect to wait when i add money | 67 | trimmed_train |
1,996 | Why is my top up for my new account not instant | 67 | trimmed_train |
961 | Do you have a problem with EUR exchanges? | 6 | trimmed_train |
7,521 | My transfer didn't work how come? | 41 | trimmed_train |
5,326 | What do I do if I cannot access the app? | 37 | trimmed_train |
7,158 | Why won't you take my transfer, I keep getting an error message. | 48 | trimmed_train |
3,755 | Can I edit my personal details? | 31 | trimmed_train |
4,159 | I would like to get both a Visa and MasterCard? | 64 | trimmed_train |
8,301 | I had the wrong exchange rate applied to some cash I got abroad. | 61 | trimmed_train |
8,559 | I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please? | 8 | trimmed_train |
3,829 | What happens if I use my account and my identity verification hasn't finished? | 28 | trimmed_train |
729 | What is this €1 charge? | 34 | trimmed_train |
5,134 | Why is the payment on my card still pending? | 20 | trimmed_train |
3,917 | Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 y... | 26 | trimmed_train |
1,027 | how long does delivery take? | 52 | trimmed_train |
428 | The exchange rate was incorrect for this item I bought. | 18 | trimmed_train |
2,643 | I paid with my card and ended up being charged a fee. | 38 | trimmed_train |
265 | How do I reactivate my card? | 36 | trimmed_train |
1,180 | Can I automatically top-up when traveling? | 4 | trimmed_train |
8,218 | Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees? | 61 | trimmed_train |
4,315 | Can friends I have top-up my account? | 54 | trimmed_train |
4,924 | I tried to get funds in hard cash but it was rejected! | 2 | trimmed_train |
5,029 | My card doesn't work. I can't get cash out at an ATM | 2 | trimmed_train |
3,247 | The app reverted my top up | 58 | trimmed_train |
8,038 | What's the best way to use a cheque to top up? | 57 | trimmed_train |
7,458 | Why did my transfer fail? What can I do? | 41 | trimmed_train |
5,133 | I tried to pay through my account but the payment is not going through. What's going on? | 20 | trimmed_train |
2,892 | Which cards and currencies are supported? | 14 | trimmed_train |
2,118 | I don't think the transaction has gone through, so can I cancel a transfer? | 44 | trimmed_train |
420 | This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate! | 18 | trimmed_train |
3,323 | Where is the cash deposit I made? | 12 | trimmed_train |
5,155 | I need to find out why my pending payment hasn't gone through. | 20 | trimmed_train |
3,311 | cash and check deposit has not gone thru | 12 | trimmed_train |
8,235 | The exchange rate was messed up from the ATM | 61 | trimmed_train |
2,658 | What is the fee charged for using my card? | 38 | trimmed_train |
3,574 | I don't know if I made this payment on my card. | 33 | trimmed_train |
6,882 | Is it possible that my card payment was reverted? | 76 | trimmed_train |
9,450 | There was an extra fee on my account when I got cash. | 39 | trimmed_train |
4,813 | Why is there a direct debit to my account? I didn't do that. | 17 | trimmed_train |
3,124 | Any place that takes Mastercard would be fine. | 60 | trimmed_train |
1,915 | How much would I be charged for a transfer? | 59 | trimmed_train |
1,445 | I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it? | 62 | trimmed_train |
8,094 | Can I get a physical card for free, or is there a charge? | 11 | trimmed_train |
7,472 | So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer? | 41 | trimmed_train |
3,409 | My mother deposited a cheque into my account last week, why is it still not showing up? | 12 | trimmed_train |
885 | Can I have money in more than one currency in my account? | 6 | trimmed_train |
3,836 | Why is there a verification to identity | 28 | trimmed_train |
9,541 | My card will expire soon, do I need to order a new one? | 23 | trimmed_train |
9,317 | Can I use my new card? | 56 | trimmed_train |
8,667 | My money hasn't been transferred yet. | 71 | trimmed_train |
4,145 | Do you give out Visa or Mastercards? | 64 | trimmed_train |
1,000 | What are the currency types that I can keep money in. | 6 | trimmed_train |
6,181 | I am asking to end my account. | 15 | trimmed_train |
3,195 | Why won't my top up go through? | 58 | trimmed_train |
6,265 | What should I do since my card is trapped in the ATM? | 45 | trimmed_train |
1,833 | If someone sends me money, will I be charged? | 59 | trimmed_train |
450 | I checked on google and the exchange rate you are using is really bad. Can you update it? | 18 | trimmed_train |
4,810 | My app shows a direct debit that isn't mine. | 17 | trimmed_train |
4,325 | My money disappeared right when I tried to top up | 54 | trimmed_train |
569 | I made a purchase but the exchange rate is wrong? | 18 | trimmed_train |
3,391 | What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago? | 12 | trimmed_train |
6,376 | I was charged twice for the same purchase! | 66 | trimmed_train |
9,370 | Why was I charged an extra fee when using an ATM? | 39 | trimmed_train |
3,849 | Why do I have to give you my drivers license | 28 | trimmed_train |
7,246 | why was a extra fee added to my account for transfer ? | 29 | trimmed_train |
4,327 | Who can have access to top up my account? | 54 | trimmed_train |
7,708 | I need to find the top up verification code | 55 | trimmed_train |
243 | Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket. | 36 | trimmed_train |
2,812 | Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out? | 16 | trimmed_train |
4,111 | Is it possible to get a Visa and Mastercard from you? | 64 | trimmed_train |
4,715 | The app is showing a direct debit payment that I never made | 17 | trimmed_train |
8,650 | The other bank confirmed a transfer I made, but this account is not reflecting it yet. | 71 | trimmed_train |
8,867 | I am seeing in the App a some cash withdrawal that does not belong to me | 49 | trimmed_train |
3,619 | I believe there is a mistake because a payment I didn't make shows in my app. | 33 | trimmed_train |
2,834 | How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account. | 16 | trimmed_train |
4,035 | i cannot find my card PIN | 32 | trimmed_train |
7,323 | I was charge a fee that I wasn't told about | 29 | trimmed_train |
2,999 | I need to order a new virtual card, how do I do that? | 27 | trimmed_train |
7,971 | What are the steps for depositing cash into my account? | 57 | trimmed_train |
3,380 | my check or cash deposit has not shown up | 12 | trimmed_train |
7,183 | I noticed additional charges when transferring? | 29 | trimmed_train |
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