id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
508
|
I think the rate that was applied to my purchase using foreign currency is wrong. Help!
| 18
|
trimmed_train
|
1,989
|
How long does it take for my top up to clear?
| 67
|
trimmed_train
|
9,045
|
Can I be charged for exchanging foreign currency?
| 40
|
trimmed_train
|
6,047
|
I am still waiting for a transfer to show up
| 13
|
trimmed_train
|
7,605
|
How would I use a bank transfer for topping my account?
| 70
|
trimmed_train
|
2,760
|
Why didn't my friend's transaction arrive yet?
| 16
|
trimmed_train
|
5,275
|
I am not sure where my phone is.
| 37
|
trimmed_train
|
2,131
|
If I make a mistake can I cancel the transaction?
| 44
|
trimmed_train
|
7,687
|
I can't find the top-up card verification code.
| 55
|
trimmed_train
|
6,078
|
Can you tell me when my money transfer will go through
| 13
|
trimmed_train
|
8,892
|
I am seeing in the App a some cash withdrawal that I did not do
| 49
|
trimmed_train
|
7,975
|
How do you top up with a cheque?
| 57
|
trimmed_train
|
2,153
|
I already made a transfer and want to cancel it, how do I do that?
| 44
|
trimmed_train
|
2,249
|
Tell me if there is a limit to top-up.
| 9
|
trimmed_train
|
4,991
|
Why couldn't I get cash from an ATM?
| 2
|
trimmed_train
|
6,212
|
I would like to terminate my account.
| 15
|
trimmed_train
|
5,446
|
Is it possible to have an item refunded?
| 53
|
trimmed_train
|
8,001
|
What is the procedure for topping up with a cheque?
| 57
|
trimmed_train
|
6,209
|
Where do I go to terminate my account?
| 15
|
trimmed_train
|
1,990
|
how long should i expect to wait when i add money
| 67
|
trimmed_train
|
1,996
|
Why is my top up for my new account not instant
| 67
|
trimmed_train
|
961
|
Do you have a problem with EUR exchanges?
| 6
|
trimmed_train
|
7,521
|
My transfer didn't work how come?
| 41
|
trimmed_train
|
5,326
|
What do I do if I cannot access the app?
| 37
|
trimmed_train
|
7,158
|
Why won't you take my transfer, I keep getting an error message.
| 48
|
trimmed_train
|
3,755
|
Can I edit my personal details?
| 31
|
trimmed_train
|
4,159
|
I would like to get both a Visa and MasterCard?
| 64
|
trimmed_train
|
8,301
|
I had the wrong exchange rate applied to some cash I got abroad.
| 61
|
trimmed_train
|
8,559
|
I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?
| 8
|
trimmed_train
|
3,829
|
What happens if I use my account and my identity verification hasn't finished?
| 28
|
trimmed_train
|
729
|
What is this €1 charge?
| 34
|
trimmed_train
|
5,134
|
Why is the payment on my card still pending?
| 20
|
trimmed_train
|
3,917
|
Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account.
| 26
|
trimmed_train
|
1,027
|
how long does delivery take?
| 52
|
trimmed_train
|
428
|
The exchange rate was incorrect for this item I bought.
| 18
|
trimmed_train
|
2,643
|
I paid with my card and ended up being charged a fee.
| 38
|
trimmed_train
|
265
|
How do I reactivate my card?
| 36
|
trimmed_train
|
1,180
|
Can I automatically top-up when traveling?
| 4
|
trimmed_train
|
8,218
|
Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?
| 61
|
trimmed_train
|
4,315
|
Can friends I have top-up my account?
| 54
|
trimmed_train
|
4,924
|
I tried to get funds in hard cash but it was rejected!
| 2
|
trimmed_train
|
5,029
|
My card doesn't work. I can't get cash out at an ATM
| 2
|
trimmed_train
|
3,247
|
The app reverted my top up
| 58
|
trimmed_train
|
8,038
|
What's the best way to use a cheque to top up?
| 57
|
trimmed_train
|
7,458
|
Why did my transfer fail? What can I do?
| 41
|
trimmed_train
|
5,133
|
I tried to pay through my account but the payment is not going through. What's going on?
| 20
|
trimmed_train
|
2,892
|
Which cards and currencies are supported?
| 14
|
trimmed_train
|
2,118
|
I don't think the transaction has gone through, so can I cancel a transfer?
| 44
|
trimmed_train
|
420
|
This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!
| 18
|
trimmed_train
|
3,323
|
Where is the cash deposit I made?
| 12
|
trimmed_train
|
5,155
|
I need to find out why my pending payment hasn't gone through.
| 20
|
trimmed_train
|
3,311
|
cash and check deposit has not gone thru
| 12
|
trimmed_train
|
8,235
|
The exchange rate was messed up from the ATM
| 61
|
trimmed_train
|
2,658
|
What is the fee charged for using my card?
| 38
|
trimmed_train
|
3,574
|
I don't know if I made this payment on my card.
| 33
|
trimmed_train
|
6,882
|
Is it possible that my card payment was reverted?
| 76
|
trimmed_train
|
9,450
|
There was an extra fee on my account when I got cash.
| 39
|
trimmed_train
|
4,813
|
Why is there a direct debit to my account? I didn't do that.
| 17
|
trimmed_train
|
3,124
|
Any place that takes Mastercard would be fine.
| 60
|
trimmed_train
|
1,915
|
How much would I be charged for a transfer?
| 59
|
trimmed_train
|
1,445
|
I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?
| 62
|
trimmed_train
|
8,094
|
Can I get a physical card for free, or is there a charge?
| 11
|
trimmed_train
|
7,472
|
So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?
| 41
|
trimmed_train
|
3,409
|
My mother deposited a cheque into my account last week, why is it still not showing up?
| 12
|
trimmed_train
|
885
|
Can I have money in more than one currency in my account?
| 6
|
trimmed_train
|
3,836
|
Why is there a verification to identity
| 28
|
trimmed_train
|
9,541
|
My card will expire soon, do I need to order a new one?
| 23
|
trimmed_train
|
9,317
|
Can I use my new card?
| 56
|
trimmed_train
|
8,667
|
My money hasn't been transferred yet.
| 71
|
trimmed_train
|
4,145
|
Do you give out Visa or Mastercards?
| 64
|
trimmed_train
|
1,000
|
What are the currency types that I can keep money in.
| 6
|
trimmed_train
|
6,181
|
I am asking to end my account.
| 15
|
trimmed_train
|
3,195
|
Why won't my top up go through?
| 58
|
trimmed_train
|
6,265
|
What should I do since my card is trapped in the ATM?
| 45
|
trimmed_train
|
1,833
|
If someone sends me money, will I be charged?
| 59
|
trimmed_train
|
450
|
I checked on google and the exchange rate you are using is really bad. Can you update it?
| 18
|
trimmed_train
|
4,810
|
My app shows a direct debit that isn't mine.
| 17
|
trimmed_train
|
4,325
|
My money disappeared right when I tried to top up
| 54
|
trimmed_train
|
569
|
I made a purchase but the exchange rate is wrong?
| 18
|
trimmed_train
|
3,391
|
What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?
| 12
|
trimmed_train
|
6,376
|
I was charged twice for the same purchase!
| 66
|
trimmed_train
|
9,370
|
Why was I charged an extra fee when using an ATM?
| 39
|
trimmed_train
|
3,849
|
Why do I have to give you my drivers license
| 28
|
trimmed_train
|
7,246
|
why was a extra fee added to my account for transfer ?
| 29
|
trimmed_train
|
4,327
|
Who can have access to top up my account?
| 54
|
trimmed_train
|
7,708
|
I need to find the top up verification code
| 55
|
trimmed_train
|
243
|
Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.
| 36
|
trimmed_train
|
2,812
|
Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?
| 16
|
trimmed_train
|
4,111
|
Is it possible to get a Visa and Mastercard from you?
| 64
|
trimmed_train
|
4,715
|
The app is showing a direct debit payment that I never made
| 17
|
trimmed_train
|
8,650
|
The other bank confirmed a transfer I made, but this account is not reflecting it yet.
| 71
|
trimmed_train
|
8,867
|
I am seeing in the App a some cash withdrawal that does not belong to me
| 49
|
trimmed_train
|
3,619
|
I believe there is a mistake because a payment I didn't make shows in my app.
| 33
|
trimmed_train
|
2,834
|
How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.
| 16
|
trimmed_train
|
4,035
|
i cannot find my card PIN
| 32
|
trimmed_train
|
7,323
|
I was charge a fee that I wasn't told about
| 29
|
trimmed_train
|
2,999
|
I need to order a new virtual card, how do I do that?
| 27
|
trimmed_train
|
7,971
|
What are the steps for depositing cash into my account?
| 57
|
trimmed_train
|
3,380
|
my check or cash deposit has not shown up
| 12
|
trimmed_train
|
7,183
|
I noticed additional charges when transferring?
| 29
|
trimmed_train
|
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