id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,471
|
My top-up hasn't gone through, what happened?
| 8
|
trimmed_train
|
987
|
I want to hold and exchange fiat currencies, what can I use to do so?
| 6
|
trimmed_train
|
5,752
|
when should I receive my refund
| 50
|
trimmed_train
|
5,935
|
Why would a card payment be declined?
| 19
|
trimmed_train
|
2,514
|
Tell me why there is a fee for a card payment.
| 38
|
trimmed_train
|
1,052
|
What is the length of time for one of these items to come to the U.S?
| 52
|
trimmed_train
|
6,959
|
What steps do I have to take to change my PIN?
| 21
|
trimmed_train
|
6,387
|
Why am I being charged again?
| 66
|
trimmed_train
|
4,178
|
Will I be able to get both a visa and a mastercard?
| 64
|
trimmed_train
|
7,118
|
why wasn't a transfer to account approved
| 48
|
trimmed_train
|
5,056
|
I can't get any money from my account.
| 2
|
trimmed_train
|
1,736
|
How come I got blocked for entering wrong pins?
| 24
|
trimmed_train
|
3
|
Can I track my card while it is in the process of delivery?
| 22
|
trimmed_train
|
6,813
|
Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.
| 76
|
trimmed_train
|
578
|
I was charged $1 in a transaction.
| 34
|
trimmed_train
|
8,114
|
Can you tell me how do I get a card?
| 11
|
trimmed_train
|
5,041
|
I couldn't get money from the ATM
| 2
|
trimmed_train
|
4,043
|
I didn't get a PIN yet. What gives?
| 32
|
trimmed_train
|
299
|
I would like to know what exchange rates you use?
| 5
|
trimmed_train
|
6,022
|
What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.
| 13
|
trimmed_train
|
60
|
Was there a way for me to get tracking for that?
| 22
|
trimmed_train
|
4,450
|
What is the limits on the number of disposable cards I can have?
| 51
|
trimmed_train
|
8,185
|
I can't get the virtual card to work
| 10
|
trimmed_train
|
7,574
|
I have questions about how to transfer money to my account.
| 70
|
trimmed_train
|
4,414
|
I am required to make several disposable cards every day.
| 51
|
trimmed_train
|
244
|
Is there a way to link cards if I have one of yours?
| 36
|
trimmed_train
|
3,676
|
I need to change my personal details in my account.
| 31
|
trimmed_train
|
9,586
|
Can I get a new card in China?
| 23
|
trimmed_train
|
6,221
|
I'm dissatisfied with the service and would like to terminate the account.
| 15
|
trimmed_train
|
6,080
|
How long will a transfer be pending for?
| 13
|
trimmed_train
|
7,127
|
Why couldn't I transfer to a beneficiairy?
| 48
|
trimmed_train
|
4,656
|
My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.
| 17
|
trimmed_train
|
3,186
|
I think you reverted my top up.
| 58
|
trimmed_train
|
8,660
|
I am still waiting for a transfer I did
| 71
|
trimmed_train
|
1,781
|
I can't figure out how to unblock my pin number. Can you help me?
| 24
|
trimmed_train
|
5,417
|
I received the wrong color and size, can I return it?
| 53
|
trimmed_train
|
953
|
Do you offer services that hold money in different types of currency?
| 6
|
trimmed_train
|
126
|
How much longer until I get my new card?
| 22
|
trimmed_train
|
7,184
|
Why is there a charge for my transfer?
| 29
|
trimmed_train
|
2,442
|
The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.
| 0
|
trimmed_train
|
3,717
|
I need to modify my details.
| 31
|
trimmed_train
|
1,889
|
Are SWIFT transfers supported?
| 59
|
trimmed_train
|
839
|
my cash withdrawal is pending, why?
| 72
|
trimmed_train
|
1,991
|
I'm still waiting for the top-up!
| 67
|
trimmed_train
|
4,521
|
My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.
| 75
|
trimmed_train
|
5,996
|
Why is a transfer I have still pending?
| 13
|
trimmed_train
|
4,679
|
I may need to dispute a Direct Debit payment.
| 17
|
trimmed_train
|
7,890
|
Is there any way to get another card on the same account?
| 63
|
trimmed_train
|
2,805
|
I sent money to my family last Friday but they don't have it.
| 16
|
trimmed_train
|
1,456
|
Can this convert money?
| 62
|
trimmed_train
|
3,559
|
Why is there a payment I didn't do in my app?
| 33
|
trimmed_train
|
19
|
It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?
| 22
|
trimmed_train
|
523
|
I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.
| 18
|
trimmed_train
|
5,731
|
I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?
| 50
|
trimmed_train
|
6,955
|
I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?
| 21
|
trimmed_train
|
2,681
|
Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.
| 38
|
trimmed_train
|
3,657
|
Where do I go to edit my personal details on my account?
| 31
|
trimmed_train
|
6,845
|
Why would my card payment be reverted?
| 76
|
trimmed_train
|
5,049
|
ATM apparently not working? Couldn't access funds in my account?
| 2
|
trimmed_train
|
2,064
|
Can you explain to me why a top-up would still be pending?
| 67
|
trimmed_train
|
9,529
|
My card is due to expire
| 23
|
trimmed_train
|
9,339
|
Why have I been charged a fee for cash withdrawal?
| 39
|
trimmed_train
|
6,769
|
I just checked and my payment was cancelled, why?
| 76
|
trimmed_train
|
7,400
|
How do I receive money from someone?
| 47
|
trimmed_train
|
5,382
|
I need to cancel a purchase that I made the other day.
| 53
|
trimmed_train
|
4,032
|
Where can I find my card PIN?
| 32
|
trimmed_train
|
4,345
|
Can you give me the restrictions of the disposable cards?
| 51
|
trimmed_train
|
2,679
|
You advertise no fee when paying with a card then my statement shows a fee.
| 38
|
trimmed_train
|
1,704
|
How do I go about unlocking a pin?
| 24
|
trimmed_train
|
4,076
|
So, the card PIN?
| 32
|
trimmed_train
|
3,469
|
I deposited a cheque with some money, but the balance hasn't changed.
| 12
|
trimmed_train
|
1,193
|
I'm trying to activate the auto-top up function. Where is it?
| 4
|
trimmed_train
|
4,680
|
There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.
| 17
|
trimmed_train
|
8,910
|
Why is there a cash withdrawal I didn't make?
| 49
|
trimmed_train
|
7,546
|
Hi, I'm buying my son Bertie a starter home in London. I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error. What is going on? If I wait any longer the house prices might rise, can you look in to it please?
| 41
|
trimmed_train
|
2,779
|
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?
| 16
|
trimmed_train
|
4,185
|
Do you take both Visa and Mastercard?
| 64
|
trimmed_train
|
1,712
|
What is the procedure of unblocking my PIN?
| 24
|
trimmed_train
|
8,157
|
Will you charge for a physical card?
| 11
|
trimmed_train
|
6,686
|
Its been 3 days, How long will my transfer take to get to my wallet?
| 69
|
trimmed_train
|
1,492
|
I can't find my card, it is lost.
| 65
|
trimmed_train
|
4,258
|
My top up isn't in my wallet.
| 54
|
trimmed_train
|
5,792
|
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me
| 50
|
trimmed_train
|
7,135
|
Why cant I transfer to my account?
| 48
|
trimmed_train
|
8,343
|
The wrong exchange rate was used for my cash withdrawal
| 61
|
trimmed_train
|
5,598
|
Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?
| 43
|
trimmed_train
|
1,726
|
Why is my PIN blocked?
| 24
|
trimmed_train
|
8,137
|
How do I go about ordering a card?
| 11
|
trimmed_train
|
273
|
How do I link the new card?
| 36
|
trimmed_train
|
925
|
Can I have multiple currencies in my account?
| 6
|
trimmed_train
|
6,705
|
Estimated time arrival for transfers?
| 69
|
trimmed_train
|
7,414
|
I have obtained the salary in GBP, will it need to be configured?
| 47
|
trimmed_train
|
3,088
|
I'd like like to know where I can order a virtual card?
| 27
|
trimmed_train
|
8,171
|
My virtual card isn't working.
| 10
|
trimmed_train
|
2,585
|
I want to see what this fee is on my card payment.
| 38
|
trimmed_train
|
5,089
|
Why am I unable to withdraw money even though in the past I've done it just fine?
| 2
|
trimmed_train
|
8,671
|
How long does transfers take?
| 71
|
trimmed_train
|
1,752
|
My PIN was blocked.
| 24
|
trimmed_train
|
5,327
|
I have lost my phone.
| 37
|
trimmed_train
|
97
|
Is there a reason my new card hasn't arrived?
| 22
|
trimmed_train
|
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