id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
6,765 | What should I do if my card payment was cancelled? | 76 | trimmed_train |
1,569 | What is needed for my daughter to open an account? | 35 | trimmed_train |
3,345 | I have made a recent check and cash deposit that isn't reflected in my balance. | 12 | trimmed_train |
9,411 | Please help! There was an extra fee when I got cash. | 39 | trimmed_train |
1,100 | How long does it take for a card to arrive? | 52 | trimmed_train |
3,213 | My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on? | 58 | trimmed_train |
7,954 | I got a cheque that I want to top up with? | 57 | trimmed_train |
8,566 | What if my top up didn't work? | 8 | trimmed_train |
3,684 | need my details changed | 31 | trimmed_train |
9,725 | can I top up an apple pay? | 30 | trimmed_train |
2,868 | How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through. | 16 | trimmed_train |
2,028 | I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this. | 67 | trimmed_train |
1,823 | Will you guys charge me for topping up by transfer? | 59 | trimmed_train |
3,036 | How do I get my virtual card? | 27 | trimmed_train |
3,546 | There is a payment on my card that I do not recognize. I've never seen the name on the transaction before. | 33 | trimmed_train |
7,108 | I cant transfer money into my account | 48 | trimmed_train |
4,205 | How can I get a Visa and Mastercard? | 64 | trimmed_train |
4,362 | Are there a certain amount of transactions i can do with one disposable card? | 51 | trimmed_train |
7,612 | I need to transfer money to my account from another bank | 70 | trimmed_train |
6,262 | The ATM sucked my card in. | 45 | trimmed_train |
6,879 | My payment was cancelled | 76 | trimmed_train |
1,058 | Is there a specific date it can be delivered by? | 52 | trimmed_train |
374 | Is the exchange rate current? | 5 | trimmed_train |
9,041 | Is it free to exchange currency? | 40 | trimmed_train |
9,381 | I took out money and there is a fee. Why? | 39 | trimmed_train |
9,859 | How do I go about verifying my identity? | 3 | trimmed_train |
979 | Tell me the currencies that you support. | 6 | trimmed_train |
7,237 | I had an unexpected fee | 29 | trimmed_train |
2,691 | Do you have charges now when you pay with a card? | 38 | trimmed_train |
7,643 | I want to transfer a sum of money from another bank account I have into this one | 70 | trimmed_train |
5,859 | Why was my card declined in a shop? | 19 | trimmed_train |
6,788 | My card payment was cancelled it seems. | 76 | trimmed_train |
2,318 | How often can I top up my account? | 9 | trimmed_train |
1,514 | Help! My card is stolen. | 65 | trimmed_train |
1,822 | What is the fee to top-up my account | 59 | trimmed_train |
3,151 | Where is this card accepted? | 60 | trimmed_train |
3,284 | My money disappeared! Please help?? | 58 | trimmed_train |
3,400 | My cheque deposit didn't seem to work. | 12 | trimmed_train |
1,649 | Can I open an account for my offspring? | 35 | trimmed_train |
7,371 | Can I receive money in a different countries money? | 47 | trimmed_train |
704 | Why was I charged extra on my app? | 34 | trimmed_train |
6,539 | need to verify source of funds | 25 | trimmed_train |
5,228 | How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days. | 20 | trimmed_train |
1,806 | My contactless is non-functional. | 42 | trimmed_train |
2,228 | I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through. | 44 | trimmed_train |
258 | I found the card that I thought I lost, and I would like to reactivate it. | 36 | trimmed_train |
1,713 | I accidentally exceeded my PIN tries. Please advise. | 24 | trimmed_train |
5,624 | My transfer was declined, why is that? | 43 | trimmed_train |
857 | Why is the cash transaction still showing as not completed? | 72 | trimmed_train |
8,703 | The balance has not been updated. | 71 | trimmed_train |
1,918 | How much does it cost to do a transfer? | 59 | trimmed_train |
4,147 | Please give me a Mastercard instead. | 64 | trimmed_train |
2,994 | Top up my card please, which y'all support? | 14 | trimmed_train |
5,428 | I would like to cancel my previous purchase. | 53 | trimmed_train |
7,636 | What are the steps for making a transfer for topping up? | 70 | trimmed_train |
2,554 | Why was there a fee for paying by card? | 38 | trimmed_train |
4,055 | Explain the card PIN to me. | 32 | trimmed_train |
4,349 | What is the most amount of disposable cards allowable? | 51 | trimmed_train |
9,326 | I just got my new card. How can I activate it? | 56 | trimmed_train |
6,610 | How long will an urgent transfer from China take? | 69 | trimmed_train |
4,881 | I don't remember my passcode? | 1 | trimmed_train |
8,624 | Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this. | 71 | trimmed_train |
3,389 | I've deposited a check in my account but the cash isn't showing as available. | 12 | trimmed_train |
2,128 | who do I talk to, to cancel a transfer? | 44 | trimmed_train |
3,778 | why are all my identity details required | 28 | trimmed_train |
36 | How long does it take for a new card to ship? | 22 | trimmed_train |
395 | How does the exchange rate work on this app? | 5 | trimmed_train |
7,203 | Does transferring money have a fee? | 29 | trimmed_train |
5,471 | How can i get a refund for something i just bought? | 53 | trimmed_train |
6,673 | When will my transfer from the US get here? | 69 | trimmed_train |
658 | A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount | 34 | trimmed_train |
1,632 | Can my teenager have an account? | 35 | trimmed_train |
2,300 | How many top-ups can I use? | 9 | trimmed_train |
1,368 | How can I exchange AUD for GBP? | 62 | trimmed_train |
7,985 | What are my payment options for topping off my account? | 57 | trimmed_train |
8,533 | I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it? | 8 | trimmed_train |
7,374 | My salary is in GBP, do I need to exchange it before putting it into my account? | 47 | trimmed_train |
6,050 | A transfer is pending. | 13 | trimmed_train |
2,045 | Even though I added money ey to the card, I couldn't use it | 67 | trimmed_train |
486 | What do i do if the exchange rate was wrong for the item i bought overseas? | 18 | trimmed_train |
502 | Please check the exchange rate for my payment last Saturday. I believe I have been overcharged. | 18 | trimmed_train |
268 | How do I link the new card that I just got from you guys? | 36 | trimmed_train |
6,634 | When can I use money sent to my account? | 69 | trimmed_train |
2,789 | how long does it take for a transfer to arrive | 16 | trimmed_train |
8,832 | My card shows a cash withdrawal I don't recognize. | 49 | trimmed_train |
5,231 | Is there a reason my payment is still pending? | 20 | trimmed_train |
1,905 | Do I get charged if I am receiving money? | 59 | trimmed_train |
1,449 | How can I change the currency I'm exchanging from AUD to GBP? | 62 | trimmed_train |
9,443 | Why did I get a fee for getting cash? | 39 | trimmed_train |
9,016 | I have foreign currency i would like to change how much will it cost me? | 40 | trimmed_train |
9,898 | As far as courtries go which ones are supported? | 68 | trimmed_train |
5,850 | I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on? | 19 | trimmed_train |
3,042 | How come I did not get a virtual card yet? | 27 | trimmed_train |
2,356 | How can I request cash back? The ATM just gave me the wrong amount that I've been charged though... | 0 | trimmed_train |
9,916 | Any chance of getting the card outside the UK? | 68 | trimmed_train |
3,970 | I am having a problem proving who I am | 26 | trimmed_train |
6,119 | It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take? | 13 | trimmed_train |
1,662 | Am I able to open an account for my children? | 35 | trimmed_train |
8,362 | Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost? | 61 | trimmed_train |
2,222 | How can I cancel this transaction? | 44 | trimmed_train |
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