id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,765
|
What should I do if my card payment was cancelled?
| 76
|
trimmed_train
|
1,569
|
What is needed for my daughter to open an account?
| 35
|
trimmed_train
|
3,345
|
I have made a recent check and cash deposit that isn't reflected in my balance.
| 12
|
trimmed_train
|
9,411
|
Please help! There was an extra fee when I got cash.
| 39
|
trimmed_train
|
1,100
|
How long does it take for a card to arrive?
| 52
|
trimmed_train
|
3,213
|
My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?
| 58
|
trimmed_train
|
7,954
|
I got a cheque that I want to top up with?
| 57
|
trimmed_train
|
8,566
|
What if my top up didn't work?
| 8
|
trimmed_train
|
3,684
|
need my details changed
| 31
|
trimmed_train
|
9,725
|
can I top up an apple pay?
| 30
|
trimmed_train
|
2,868
|
How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.
| 16
|
trimmed_train
|
2,028
|
I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.
| 67
|
trimmed_train
|
1,823
|
Will you guys charge me for topping up by transfer?
| 59
|
trimmed_train
|
3,036
|
How do I get my virtual card?
| 27
|
trimmed_train
|
3,546
|
There is a payment on my card that I do not recognize. I've never seen the name on the transaction before.
| 33
|
trimmed_train
|
7,108
|
I cant transfer money into my account
| 48
|
trimmed_train
|
4,205
|
How can I get a Visa and Mastercard?
| 64
|
trimmed_train
|
4,362
|
Are there a certain amount of transactions i can do with one disposable card?
| 51
|
trimmed_train
|
7,612
|
I need to transfer money to my account from another bank
| 70
|
trimmed_train
|
6,262
|
The ATM sucked my card in.
| 45
|
trimmed_train
|
6,879
|
My payment was cancelled
| 76
|
trimmed_train
|
1,058
|
Is there a specific date it can be delivered by?
| 52
|
trimmed_train
|
374
|
Is the exchange rate current?
| 5
|
trimmed_train
|
9,041
|
Is it free to exchange currency?
| 40
|
trimmed_train
|
9,381
|
I took out money and there is a fee. Why?
| 39
|
trimmed_train
|
9,859
|
How do I go about verifying my identity?
| 3
|
trimmed_train
|
979
|
Tell me the currencies that you support.
| 6
|
trimmed_train
|
7,237
|
I had an unexpected fee
| 29
|
trimmed_train
|
2,691
|
Do you have charges now when you pay with a card?
| 38
|
trimmed_train
|
7,643
|
I want to transfer a sum of money from another bank account I have into this one
| 70
|
trimmed_train
|
5,859
|
Why was my card declined in a shop?
| 19
|
trimmed_train
|
6,788
|
My card payment was cancelled it seems.
| 76
|
trimmed_train
|
2,318
|
How often can I top up my account?
| 9
|
trimmed_train
|
1,514
|
Help! My card is stolen.
| 65
|
trimmed_train
|
1,822
|
What is the fee to top-up my account
| 59
|
trimmed_train
|
3,151
|
Where is this card accepted?
| 60
|
trimmed_train
|
3,284
|
My money disappeared! Please help??
| 58
|
trimmed_train
|
3,400
|
My cheque deposit didn't seem to work.
| 12
|
trimmed_train
|
1,649
|
Can I open an account for my offspring?
| 35
|
trimmed_train
|
7,371
|
Can I receive money in a different countries money?
| 47
|
trimmed_train
|
704
|
Why was I charged extra on my app?
| 34
|
trimmed_train
|
6,539
|
need to verify source of funds
| 25
|
trimmed_train
|
5,228
|
How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days.
| 20
|
trimmed_train
|
1,806
|
My contactless is non-functional.
| 42
|
trimmed_train
|
2,228
|
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
| 44
|
trimmed_train
|
258
|
I found the card that I thought I lost, and I would like to reactivate it.
| 36
|
trimmed_train
|
1,713
|
I accidentally exceeded my PIN tries. Please advise.
| 24
|
trimmed_train
|
5,624
|
My transfer was declined, why is that?
| 43
|
trimmed_train
|
857
|
Why is the cash transaction still showing as not completed?
| 72
|
trimmed_train
|
8,703
|
The balance has not been updated.
| 71
|
trimmed_train
|
1,918
|
How much does it cost to do a transfer?
| 59
|
trimmed_train
|
4,147
|
Please give me a Mastercard instead.
| 64
|
trimmed_train
|
2,994
|
Top up my card please, which y'all support?
| 14
|
trimmed_train
|
5,428
|
I would like to cancel my previous purchase.
| 53
|
trimmed_train
|
7,636
|
What are the steps for making a transfer for topping up?
| 70
|
trimmed_train
|
2,554
|
Why was there a fee for paying by card?
| 38
|
trimmed_train
|
4,055
|
Explain the card PIN to me.
| 32
|
trimmed_train
|
4,349
|
What is the most amount of disposable cards allowable?
| 51
|
trimmed_train
|
9,326
|
I just got my new card. How can I activate it?
| 56
|
trimmed_train
|
6,610
|
How long will an urgent transfer from China take?
| 69
|
trimmed_train
|
4,881
|
I don't remember my passcode?
| 1
|
trimmed_train
|
8,624
|
Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.
| 71
|
trimmed_train
|
3,389
|
I've deposited a check in my account but the cash isn't showing as available.
| 12
|
trimmed_train
|
2,128
|
who do I talk to, to cancel a transfer?
| 44
|
trimmed_train
|
3,778
|
why are all my identity details required
| 28
|
trimmed_train
|
36
|
How long does it take for a new card to ship?
| 22
|
trimmed_train
|
395
|
How does the exchange rate work on this app?
| 5
|
trimmed_train
|
7,203
|
Does transferring money have a fee?
| 29
|
trimmed_train
|
5,471
|
How can i get a refund for something i just bought?
| 53
|
trimmed_train
|
6,673
|
When will my transfer from the US get here?
| 69
|
trimmed_train
|
658
|
A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount
| 34
|
trimmed_train
|
1,632
|
Can my teenager have an account?
| 35
|
trimmed_train
|
2,300
|
How many top-ups can I use?
| 9
|
trimmed_train
|
1,368
|
How can I exchange AUD for GBP?
| 62
|
trimmed_train
|
7,985
|
What are my payment options for topping off my account?
| 57
|
trimmed_train
|
8,533
|
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?
| 8
|
trimmed_train
|
7,374
|
My salary is in GBP, do I need to exchange it before putting it into my account?
| 47
|
trimmed_train
|
6,050
|
A transfer is pending.
| 13
|
trimmed_train
|
2,045
|
Even though I added money ey to the card, I couldn't use it
| 67
|
trimmed_train
|
486
|
What do i do if the exchange rate was wrong for the item i bought overseas?
| 18
|
trimmed_train
|
502
|
Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.
| 18
|
trimmed_train
|
268
|
How do I link the new card that I just got from you guys?
| 36
|
trimmed_train
|
6,634
|
When can I use money sent to my account?
| 69
|
trimmed_train
|
2,789
|
how long does it take for a transfer to arrive
| 16
|
trimmed_train
|
8,832
|
My card shows a cash withdrawal I don't recognize.
| 49
|
trimmed_train
|
5,231
|
Is there a reason my payment is still pending?
| 20
|
trimmed_train
|
1,905
|
Do I get charged if I am receiving money?
| 59
|
trimmed_train
|
1,449
|
How can I change the currency I'm exchanging from AUD to GBP?
| 62
|
trimmed_train
|
9,443
|
Why did I get a fee for getting cash?
| 39
|
trimmed_train
|
9,016
|
I have foreign currency i would like to change how much will it cost me?
| 40
|
trimmed_train
|
9,898
|
As far as courtries go which ones are supported?
| 68
|
trimmed_train
|
5,850
|
I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?
| 19
|
trimmed_train
|
3,042
|
How come I did not get a virtual card yet?
| 27
|
trimmed_train
|
2,356
|
How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...
| 0
|
trimmed_train
|
9,916
|
Any chance of getting the card outside the UK?
| 68
|
trimmed_train
|
3,970
|
I am having a problem proving who I am
| 26
|
trimmed_train
|
6,119
|
It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?
| 13
|
trimmed_train
|
1,662
|
Am I able to open an account for my children?
| 35
|
trimmed_train
|
8,362
|
Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?
| 61
|
trimmed_train
|
2,222
|
How can I cancel this transaction?
| 44
|
trimmed_train
|
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