id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,248
|
There is a payment that i made that i noticed has not gone thru yet. Can i ask why?
| 20
|
trimmed_train
|
3,344
|
I've already sent the money out and still have not received money in my account.
| 12
|
trimmed_train
|
1,964
|
What does it mean if my top-up has not gone through?
| 67
|
trimmed_train
|
2,252
|
Is there a limit on how much I can top up?
| 9
|
trimmed_train
|
6,677
|
When can I expect my transfer to reach my account?
| 69
|
trimmed_train
|
3,605
|
There is a weird payment in my statement.
| 33
|
trimmed_train
|
4,734
|
I would like to dispute a direct debit transaction
| 17
|
trimmed_train
|
7,343
|
Can i receive transfers from my employer to this account?
| 47
|
trimmed_train
|
257
|
My card arrived but I need to make it work in the app, how do I do that?
| 36
|
trimmed_train
|
5,503
|
What is the refund process?
| 53
|
trimmed_train
|
2,452
|
I did not receive the right amount of cash.
| 0
|
trimmed_train
|
4,561
|
Can you tell me where I can withdraw money?
| 46
|
trimmed_train
|
1,533
|
I lost my card, what do I do now?
| 65
|
trimmed_train
|
3,465
|
How long does a check take to show up in the account balance?
| 12
|
trimmed_train
|
1,264
|
My card seems to not be working at all.
| 74
|
trimmed_train
|
9,848
|
What all is needed for the identity verification?
| 3
|
trimmed_train
|
9,116
|
Do you charge a fee for adding money in USD?
| 73
|
trimmed_train
|
3,558
|
There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?
| 33
|
trimmed_train
|
5,141
|
I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?
| 20
|
trimmed_train
|
7,276
|
Is it free to transfer money or is there a fee?
| 29
|
trimmed_train
|
3,596
|
My app is displaying a payment I didn't make
| 33
|
trimmed_train
|
4,615
|
Is this card accepted by ATMs?
| 46
|
trimmed_train
|
148
|
I haven't gotten my credit card in the mail.
| 22
|
trimmed_train
|
5,932
|
My card payment has been declined, why?
| 19
|
trimmed_train
|
1,967
|
Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?
| 67
|
trimmed_train
|
7,898
|
How much does it cost for additional cards?
| 63
|
trimmed_train
|
4,375
|
How many times can I use my disposable card?
| 51
|
trimmed_train
|
4,566
|
Where can I find Mastercard ATMs?
| 46
|
trimmed_train
|
4,542
|
There are transactions that I did not make on my account, I think someone has my information.
| 75
|
trimmed_train
|
9,572
|
My card will expire next month, will I need to order a new one?
| 23
|
trimmed_train
|
499
|
I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.
| 18
|
trimmed_train
|
905
|
Can you tell me the names of the fiat currencies that I can use at your institution?
| 6
|
trimmed_train
|
7,081
|
I am trying to transfer and it has been stopped why is that
| 48
|
trimmed_train
|
2,484
|
Why did I only get $20 when I asked for $100?
| 0
|
trimmed_train
|
3,972
|
I am having trouble verifying my id.
| 26
|
trimmed_train
|
6,097
|
I don't see a money transfer yet
| 13
|
trimmed_train
|
1,932
|
I have a top-up that's still pending and wanted to know about it.
| 67
|
trimmed_train
|
5,243
|
My purchases from this morning still have pending payments.
| 20
|
trimmed_train
|
5,576
|
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
| 43
|
trimmed_train
|
6,052
|
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.
| 13
|
trimmed_train
|
1,258
|
I can't get the card itself to work.
| 74
|
trimmed_train
|
3,668
|
I just moved. How do I give you my new address?
| 31
|
trimmed_train
|
4,549
|
Which ATM's can I use to make a withdrawal?
| 46
|
trimmed_train
|
8,693
|
The balance does not appear to have updated.
| 71
|
trimmed_train
|
8,544
|
I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!
| 8
|
trimmed_train
|
4,882
|
What do I do if I have forgotten my passcode?
| 1
|
trimmed_train
|
2,956
|
I just have one additional card from the USA. Do you support that?
| 14
|
trimmed_train
|
9,944
|
are there any country restrictions?
| 68
|
trimmed_train
|
4,486
|
I think that someone may be using my card, but I'm not sure,.
| 75
|
trimmed_train
|
7,945
|
Can I add money to my account with cash?
| 57
|
trimmed_train
|
8,553
|
I need help reapplying my top-up. It seems it isn't working.
| 8
|
trimmed_train
|
1,299
|
Out of the blue, my card stopped working.
| 74
|
trimmed_train
|
5,101
|
I have a card payment which shows as pending
| 20
|
trimmed_train
|
8,842
|
A cash withdrawal has been done that I didn't do.
| 49
|
trimmed_train
|
6,395
|
Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?
| 66
|
trimmed_train
|
7,036
|
Why can't I transfer to another account?
| 48
|
trimmed_train
|
8,777
|
How long do I have to wait until the transferred money shows up?
| 71
|
trimmed_train
|
3,368
|
Why is my check still not showing up on my account? It's been a week already
| 12
|
trimmed_train
|
7,655
|
Can I use a bank transfer to add money to my account?
| 70
|
trimmed_train
|
8,831
|
I think someone may have cloned my card or something. My card isn't lost but I just saw a charge of $500 cash withdraw. Can you help me?
| 49
|
trimmed_train
|
8,776
|
Why wasn't my bank balance updated?
| 71
|
trimmed_train
|
2,476
|
My cash withdrawal was not entirely complete
| 0
|
trimmed_train
|
3,257
|
I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.
| 58
|
trimmed_train
|
2,214
|
Cancelling a transaction
| 44
|
trimmed_train
|
7,645
|
Can you tell me how transferring money into my account works?
| 70
|
trimmed_train
|
5,883
|
My card payment did not go through.
| 19
|
trimmed_train
|
298
|
I would like to know how exchange rates are calculated when transferring funds.
| 5
|
trimmed_train
|
3,604
|
I don't think I made this transaction on my statement
| 33
|
trimmed_train
|
3,544
|
I just looked over my statement and I don't recognize the name of a card payment.
| 33
|
trimmed_train
|
9,432
|
I have a fee for cash withdrawal
| 39
|
trimmed_train
|
6,544
|
how do i track the moeney
| 25
|
trimmed_train
|
1,401
|
I might need to exchange between USD and GBP, is this possible with your app?
| 62
|
trimmed_train
|
21
|
What is the status of my card's delivery?
| 22
|
trimmed_train
|
4,359
|
What is the limit on disposable cards?
| 51
|
trimmed_train
|
7,028
|
why didnt a transfer to my account process
| 48
|
trimmed_train
|
7,350
|
My salary is in GBP - what should I do?
| 47
|
trimmed_train
|
9,153
|
Will it cost extra to add money to an international card?
| 73
|
trimmed_train
|
4,554
|
Which ATMs accept this bill of fare ?
| 46
|
trimmed_train
|
5,565
|
I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?
| 43
|
trimmed_train
|
2,533
|
On a card payment, why is there a fee?
| 38
|
trimmed_train
|
7,792
|
How do I authenticate my top-up?
| 55
|
trimmed_train
|
3,700
|
How do I change my details?
| 31
|
trimmed_train
|
9,438
|
Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!
| 39
|
trimmed_train
|
5,206
|
What does it mean when it says I have a payment pending?
| 20
|
trimmed_train
|
9,686
|
is apple pay a top up service?
| 30
|
trimmed_train
|
1,697
|
I tried entering my pin several times incorrectly. Why isn't my pin working?
| 24
|
trimmed_train
|
5,637
|
I received a "declined" message when doing a transfer
| 43
|
trimmed_train
|
3,689
|
after i got married i need to change my name
| 31
|
trimmed_train
|
8,086
|
do i need to add money before i order a card
| 11
|
trimmed_train
|
4,600
|
Is there a list of ATMs that take this card?
| 46
|
trimmed_train
|
7,647
|
How do I transfer cash my into my account?
| 70
|
trimmed_train
|
7,099
|
why did my account decline a incoming transfer
| 48
|
trimmed_train
|
1,579
|
Could I open an account for children?
| 35
|
trimmed_train
|
7,149
|
Why would I receive an error that my transfer isn't possible when I've done it before?
| 48
|
trimmed_train
|
2,557
|
I made a purchase with my card and I was charged a fee for using it
| 38
|
trimmed_train
|
2,526
|
I paid with card and was charged a fee that shouldn't be there!
| 38
|
trimmed_train
|
1,765
|
My PIN got blocked, help.
| 24
|
trimmed_train
|
7,763
|
Please tell me how to verify my top up card.
| 55
|
trimmed_train
|
5,899
|
Why did my card payment not work?
| 19
|
trimmed_train
|
5,677
|
I requested a refund but am unable to see it in my account. Why is that?
| 50
|
trimmed_train
|
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