id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
4,900 | Instruct me how to reset the passcode. | 1 | trimmed_train |
4,646 | I see a direct debit transaction in my history that I did not set up. | 17 | trimmed_train |
8,281 | I wasn't applied the correct exchange rate when getting cash | 61 | trimmed_train |
7,701 | How do I verify my top up? | 55 | trimmed_train |
2,649 | Why am I getting charged more for using my card? | 38 | trimmed_train |
4,675 | I don't recognise a Direct Debit payment | 17 | trimmed_train |
5,154 | I'm still waiting on a payment | 20 | trimmed_train |
2,512 | I received a fee I should not have. | 38 | trimmed_train |
1,844 | Will there be a charge when money is added to my account? | 59 | trimmed_train |
4,980 | My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay? | 2 | trimmed_train |
7,106 | My money didnt go through after I transferred. | 48 | trimmed_train |
9,813 | What are the steps for identity checks? | 3 | trimmed_train |
3,216 | What should I do? I topped off but the app reversed it. | 58 | trimmed_train |
3,442 | Why is the check I deposited this morning not showing up? | 12 | trimmed_train |
7,590 | What do you do to transfer money to my account? | 70 | trimmed_train |
7,233 | I was informed that transfers were free. I noticed I have a fee but why? | 29 | trimmed_train |
9,815 | If I don't have all my documents can they still verify my identity? | 3 | trimmed_train |
135 | I was expecting my new card by now. | 22 | trimmed_train |
1,363 | Is it possible to change from AUD to GBP? | 62 | trimmed_train |
7,630 | How do I initiated a bank transfer to top up? | 70 | trimmed_train |
6,440 | I have been charged for one thing two times. | 66 | trimmed_train |
3,692 | should i contact customer support if i can't edit details | 31 | trimmed_train |
4,901 | I can't remember what my password is | 1 | trimmed_train |
3,025 | Where's my virtual card | 27 | trimmed_train |
8,145 | Where do I order a card? | 11 | trimmed_train |
7,772 | How are top-ups verified? | 55 | trimmed_train |
7,034 | Why am I not allowed to transfer money to my cryptocurrency exchange? | 48 | trimmed_train |
3,041 | Hello, what is a virtual card and how do I get one? | 27 | trimmed_train |
111 | Can you please tell me where my card is? I ordered it 2 weeks ago! | 22 | trimmed_train |
3,468 | I haven't received the money from the check I deposited. | 12 | trimmed_train |
7,694 | I am having trouble finding the top-up card verification code. | 55 | trimmed_train |
3,573 | My app shows a payment I didn't make | 33 | trimmed_train |
3,955 | I can get my identification verified. | 26 | trimmed_train |
6,613 | How long will I have to wait for my money to be in my account? | 69 | trimmed_train |
7,116 | The app won't let me transfer money to a beneficiary | 48 | trimmed_train |
5,012 | my card was frozen due to putting in the wrong pin too much. how many tries do i have | 2 | trimmed_train |
8,610 | Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out? | 8 | trimmed_train |
1,478 | I need to report a stolen card | 65 | trimmed_train |
8,236 | Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this? | 61 | trimmed_train |
4,823 | Where do I go to reset the passcode? | 1 | trimmed_train |
2,771 | How long does it take for the transfer to go through? | 16 | trimmed_train |
2,615 | Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. | 38 | trimmed_train |
5,505 | Can you refund my purchase? | 53 | trimmed_train |
8,452 | I'm not sure how disposable virtual cards work. Please help. | 7 | trimmed_train |
4,527 | Someone hacked into my cards account. | 75 | trimmed_train |
2,957 | Why doesn't it work when I use American Express to try to add money to my account? | 14 | trimmed_train |
4,322 | Can somebody else top up my account? | 54 | trimmed_train |
1,629 | How old do my kids need to be to use your service? | 35 | trimmed_train |
2,811 | My transaction has not been received. When are you going to process it? | 16 | trimmed_train |
5,618 | I had everything lined up to make a transfer, and then it rejected it. | 43 | trimmed_train |
1,390 | I want to exchange USD and GBP with the app | 62 | trimmed_train |
1,551 | I left my card at a restaurant and now its missing. | 65 | trimmed_train |
4,573 | Will any ATM's decline my card? | 46 | trimmed_train |
941 | Will you be adding more currencies in the future? | 6 | trimmed_train |
9,387 | I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now? | 39 | trimmed_train |
8,345 | I withdrew cash and I think the exchange rate is wrong. | 61 | trimmed_train |
8,126 | I would really like a physical card. | 11 | trimmed_train |
3,650 | I am interested in changing my personal details. | 31 | trimmed_train |
6,253 | My card is stuck in the ATM? | 45 | trimmed_train |
441 | Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you. | 18 | trimmed_train |
2,271 | What is the highest amount I can top-up? | 9 | trimmed_train |
6,861 | Why was my card payment reversed? | 76 | trimmed_train |
325 | What is the formula for your exchange rate? | 5 | trimmed_train |
7,515 | I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong? | 41 | trimmed_train |
3,580 | I did not make this payment that I see in the App. | 33 | trimmed_train |
2,210 | Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app. | 44 | trimmed_train |
5,313 | phone is gone | 37 | trimmed_train |
7,716 | How do I verify the top-up? | 55 | trimmed_train |
2,125 | How to cancel a transaction | 44 | trimmed_train |
4,860 | Where can I get a new passcode? | 1 | trimmed_train |
8,973 | What is the charge for exchanging currencies? | 40 | trimmed_train |
7,334 | How can my boss pay me directly to the card? | 47 | trimmed_train |
352 | How's the exchange rate looking right now? | 5 | trimmed_train |
7,525 | I couldn't make a transfer | 41 | trimmed_train |
1,750 | Can I unblock my pin using the app? | 24 | trimmed_train |
3,393 | Do you guys accept cash? Because i deposited some this morning and I can't see it in my account. | 12 | trimmed_train |
634 | I noticed an extra pound charge? | 34 | trimmed_train |
3,670 | Why can't I edit my personal details? | 31 | trimmed_train |
7,924 | I want a backup second card. Is this possible? | 63 | trimmed_train |
7,358 | how do i find out about transfers | 47 | trimmed_train |
3,194 | Why did my top-up get reverted? | 58 | trimmed_train |
419 | I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate? | 18 | trimmed_train |
368 | How do you do exchanges? | 5 | trimmed_train |
4,023 | My card arrived but I don't know how to get my PIN. | 32 | trimmed_train |
8,968 | What kind of costs are involved for exchanging currency? | 40 | trimmed_train |
396 | where do you find your exchange rates? | 5 | trimmed_train |
2,799 | I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer? | 16 | trimmed_train |
1,496 | Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen. | 65 | trimmed_train |
5,465 | I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me. | 53 | trimmed_train |
3,032 | I'm interested in getting a virtual card. How do I get one? | 27 | trimmed_train |
3,491 | I'm using the app and I noticed a payment that I didn't make. | 33 | trimmed_train |
4,199 | I want a Mastercard, instead. | 64 | trimmed_train |
7,058 | I cannot make a transfer to another account. | 48 | trimmed_train |
8,494 | I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on? | 8 | trimmed_train |
7,113 | Why is a transfer to a beneficiary not possible? | 48 | trimmed_train |
9,712 | Can apple pay handle top up exchanges? | 30 | trimmed_train |
8,728 | How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet. | 71 | trimmed_train |
1,619 | I'd like to open an account for my children. How can I do that? | 35 | trimmed_train |
349 | How does the exchange rate work? | 5 | trimmed_train |
1,114 | What's the earliest time to receive my card? | 52 | trimmed_train |
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