id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
4,900
|
Instruct me how to reset the passcode.
| 1
|
trimmed_train
|
4,646
|
I see a direct debit transaction in my history that I did not set up.
| 17
|
trimmed_train
|
8,281
|
I wasn't applied the correct exchange rate when getting cash
| 61
|
trimmed_train
|
7,701
|
How do I verify my top up?
| 55
|
trimmed_train
|
2,649
|
Why am I getting charged more for using my card?
| 38
|
trimmed_train
|
4,675
|
I don't recognise a Direct Debit payment
| 17
|
trimmed_train
|
5,154
|
I'm still waiting on a payment
| 20
|
trimmed_train
|
2,512
|
I received a fee I should not have.
| 38
|
trimmed_train
|
1,844
|
Will there be a charge when money is added to my account?
| 59
|
trimmed_train
|
4,980
|
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?
| 2
|
trimmed_train
|
7,106
|
My money didnt go through after I transferred.
| 48
|
trimmed_train
|
9,813
|
What are the steps for identity checks?
| 3
|
trimmed_train
|
3,216
|
What should I do? I topped off but the app reversed it.
| 58
|
trimmed_train
|
3,442
|
Why is the check I deposited this morning not showing up?
| 12
|
trimmed_train
|
7,590
|
What do you do to transfer money to my account?
| 70
|
trimmed_train
|
7,233
|
I was informed that transfers were free. I noticed I have a fee but why?
| 29
|
trimmed_train
|
9,815
|
If I don't have all my documents can they still verify my identity?
| 3
|
trimmed_train
|
135
|
I was expecting my new card by now.
| 22
|
trimmed_train
|
1,363
|
Is it possible to change from AUD to GBP?
| 62
|
trimmed_train
|
7,630
|
How do I initiated a bank transfer to top up?
| 70
|
trimmed_train
|
6,440
|
I have been charged for one thing two times.
| 66
|
trimmed_train
|
3,692
|
should i contact customer support if i can't edit details
| 31
|
trimmed_train
|
4,901
|
I can't remember what my password is
| 1
|
trimmed_train
|
3,025
|
Where's my virtual card
| 27
|
trimmed_train
|
8,145
|
Where do I order a card?
| 11
|
trimmed_train
|
7,772
|
How are top-ups verified?
| 55
|
trimmed_train
|
7,034
|
Why am I not allowed to transfer money to my cryptocurrency exchange?
| 48
|
trimmed_train
|
3,041
|
Hello, what is a virtual card and how do I get one?
| 27
|
trimmed_train
|
111
|
Can you please tell me where my card is? I ordered it 2 weeks ago!
| 22
|
trimmed_train
|
3,468
|
I haven't received the money from the check I deposited.
| 12
|
trimmed_train
|
7,694
|
I am having trouble finding the top-up card verification code.
| 55
|
trimmed_train
|
3,573
|
My app shows a payment I didn't make
| 33
|
trimmed_train
|
3,955
|
I can get my identification verified.
| 26
|
trimmed_train
|
6,613
|
How long will I have to wait for my money to be in my account?
| 69
|
trimmed_train
|
7,116
|
The app won't let me transfer money to a beneficiary
| 48
|
trimmed_train
|
5,012
|
my card was frozen due to putting in the wrong pin too much. how many tries do i have
| 2
|
trimmed_train
|
8,610
|
Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?
| 8
|
trimmed_train
|
1,478
|
I need to report a stolen card
| 65
|
trimmed_train
|
8,236
|
Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?
| 61
|
trimmed_train
|
4,823
|
Where do I go to reset the passcode?
| 1
|
trimmed_train
|
2,771
|
How long does it take for the transfer to go through?
| 16
|
trimmed_train
|
2,615
|
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.
| 38
|
trimmed_train
|
5,505
|
Can you refund my purchase?
| 53
|
trimmed_train
|
8,452
|
I'm not sure how disposable virtual cards work. Please help.
| 7
|
trimmed_train
|
4,527
|
Someone hacked into my cards account.
| 75
|
trimmed_train
|
2,957
|
Why doesn't it work when I use American Express to try to add money to my account?
| 14
|
trimmed_train
|
4,322
|
Can somebody else top up my account?
| 54
|
trimmed_train
|
1,629
|
How old do my kids need to be to use your service?
| 35
|
trimmed_train
|
2,811
|
My transaction has not been received. When are you going to process it?
| 16
|
trimmed_train
|
5,618
|
I had everything lined up to make a transfer, and then it rejected it.
| 43
|
trimmed_train
|
1,390
|
I want to exchange USD and GBP with the app
| 62
|
trimmed_train
|
1,551
|
I left my card at a restaurant and now its missing.
| 65
|
trimmed_train
|
4,573
|
Will any ATM's decline my card?
| 46
|
trimmed_train
|
941
|
Will you be adding more currencies in the future?
| 6
|
trimmed_train
|
9,387
|
I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?
| 39
|
trimmed_train
|
8,345
|
I withdrew cash and I think the exchange rate is wrong.
| 61
|
trimmed_train
|
8,126
|
I would really like a physical card.
| 11
|
trimmed_train
|
3,650
|
I am interested in changing my personal details.
| 31
|
trimmed_train
|
6,253
|
My card is stuck in the ATM?
| 45
|
trimmed_train
|
441
|
Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you.
| 18
|
trimmed_train
|
2,271
|
What is the highest amount I can top-up?
| 9
|
trimmed_train
|
6,861
|
Why was my card payment reversed?
| 76
|
trimmed_train
|
325
|
What is the formula for your exchange rate?
| 5
|
trimmed_train
|
7,515
|
I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?
| 41
|
trimmed_train
|
3,580
|
I did not make this payment that I see in the App.
| 33
|
trimmed_train
|
2,210
|
Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app.
| 44
|
trimmed_train
|
5,313
|
phone is gone
| 37
|
trimmed_train
|
7,716
|
How do I verify the top-up?
| 55
|
trimmed_train
|
2,125
|
How to cancel a transaction
| 44
|
trimmed_train
|
4,860
|
Where can I get a new passcode?
| 1
|
trimmed_train
|
8,973
|
What is the charge for exchanging currencies?
| 40
|
trimmed_train
|
7,334
|
How can my boss pay me directly to the card?
| 47
|
trimmed_train
|
352
|
How's the exchange rate looking right now?
| 5
|
trimmed_train
|
7,525
|
I couldn't make a transfer
| 41
|
trimmed_train
|
1,750
|
Can I unblock my pin using the app?
| 24
|
trimmed_train
|
3,393
|
Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.
| 12
|
trimmed_train
|
634
|
I noticed an extra pound charge?
| 34
|
trimmed_train
|
3,670
|
Why can't I edit my personal details?
| 31
|
trimmed_train
|
7,924
|
I want a backup second card. Is this possible?
| 63
|
trimmed_train
|
7,358
|
how do i find out about transfers
| 47
|
trimmed_train
|
3,194
|
Why did my top-up get reverted?
| 58
|
trimmed_train
|
419
|
I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?
| 18
|
trimmed_train
|
368
|
How do you do exchanges?
| 5
|
trimmed_train
|
4,023
|
My card arrived but I don't know how to get my PIN.
| 32
|
trimmed_train
|
8,968
|
What kind of costs are involved for exchanging currency?
| 40
|
trimmed_train
|
396
|
where do you find your exchange rates?
| 5
|
trimmed_train
|
2,799
|
I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?
| 16
|
trimmed_train
|
1,496
|
Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.
| 65
|
trimmed_train
|
5,465
|
I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me.
| 53
|
trimmed_train
|
3,032
|
I'm interested in getting a virtual card. How do I get one?
| 27
|
trimmed_train
|
3,491
|
I'm using the app and I noticed a payment that I didn't make.
| 33
|
trimmed_train
|
4,199
|
I want a Mastercard, instead.
| 64
|
trimmed_train
|
7,058
|
I cannot make a transfer to another account.
| 48
|
trimmed_train
|
8,494
|
I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?
| 8
|
trimmed_train
|
7,113
|
Why is a transfer to a beneficiary not possible?
| 48
|
trimmed_train
|
9,712
|
Can apple pay handle top up exchanges?
| 30
|
trimmed_train
|
8,728
|
How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.
| 71
|
trimmed_train
|
1,619
|
I'd like to open an account for my children. How can I do that?
| 35
|
trimmed_train
|
349
|
How does the exchange rate work?
| 5
|
trimmed_train
|
1,114
|
What's the earliest time to receive my card?
| 52
|
trimmed_train
|
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