id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,860
|
Why am I being asked to verify my identity?
| 28
|
trimmed_train
|
6,867
|
I cannot seem to buy something online with my card? the payment comes back, what's going on?
| 76
|
trimmed_train
|
2,057
|
How do I know if my top-up went through?
| 67
|
trimmed_train
|
3,632
|
There is an odd payment in my statement
| 33
|
trimmed_train
|
3,977
|
My identity isn't being accepted, what should I do?
| 26
|
trimmed_train
|
6,420
|
Why did I get charged more than once?
| 66
|
trimmed_train
|
1,933
|
It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?
| 67
|
trimmed_train
|
1,572
|
Is there an age limit to open an account
| 35
|
trimmed_train
|
7,595
|
I need assistance with transferring funds to another account.
| 70
|
trimmed_train
|
1,702
|
What do I do if I forgot my PIN?
| 24
|
trimmed_train
|
8,612
|
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives
| 8
|
trimmed_train
|
8,605
|
is there a way to fix my top up
| 8
|
trimmed_train
|
9,630
|
What is the process when my card is due to expire?
| 23
|
trimmed_train
|
1,367
|
Can i add a new currency to my account?
| 62
|
trimmed_train
|
6,360
|
I have been overcharged.
| 66
|
trimmed_train
|
7,810
|
Is it possible to get a second card for my daughter?
| 63
|
trimmed_train
|
7,644
|
Can I transfer money to my account with the app?
| 70
|
trimmed_train
|
2,307
|
Do you have any top-up limits?
| 9
|
trimmed_train
|
1,760
|
Is there a number to call to get my pin unblocked?
| 24
|
trimmed_train
|
4,101
|
is it just visa or can i also use mastercard?
| 64
|
trimmed_train
|
6,724
|
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please.
| 76
|
trimmed_train
|
3,862
|
Do you need to know my first and last name?
| 28
|
trimmed_train
|
2,500
|
Can you explain why the ATM is giving me less money than what I asked for?
| 0
|
trimmed_train
|
1,379
|
Using your app, would I be able to exchange between USD and GBP?
| 62
|
trimmed_train
|
7,986
|
I wish to top up using a cheque.
| 57
|
trimmed_train
|
1,544
|
help, lost my card
| 65
|
trimmed_train
|
4,403
|
Is there a limit to a disposable virtual card?
| 51
|
trimmed_train
|
8,060
|
Can you send me the actual card?
| 11
|
trimmed_train
|
2,824
|
Why has my transfer not arrived yet?
| 16
|
trimmed_train
|
2,122
|
I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now.
| 44
|
trimmed_train
|
9,067
|
What fees are charged when I top up
| 73
|
trimmed_train
|
9,520
|
Need a new card, mine is expiring.
| 23
|
trimmed_train
|
5,126
|
What does it mean when it says that I have a payment that is pending?
| 20
|
trimmed_train
|
7,539
|
I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?
| 41
|
trimmed_train
|
738
|
Why is my cash withdrawal still showing as pending?
| 72
|
trimmed_train
|
2,334
|
Why is my cash request and the amount I received different?
| 0
|
trimmed_train
|
853
|
Why does my account show as pending a cash withdrawal from the ATM that I have already made?
| 72
|
trimmed_train
|
6,907
|
I want to choose a new PIN.
| 21
|
trimmed_train
|
9,887
|
Which countries does your service work in?
| 68
|
trimmed_train
|
4,371
|
How can many disposable cards can I have per day?
| 51
|
trimmed_train
|
3,253
|
I have a canceled top-up and wanted to know about it.
| 58
|
trimmed_train
|
223
|
In the app, how can I make it show the new card that arrived?
| 36
|
trimmed_train
|
8,170
|
My virtual card is just not going through.
| 10
|
trimmed_train
|
5,190
|
How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.
| 20
|
trimmed_train
|
506
|
I bought something abroad and the exchange rate applied is wrong
| 18
|
trimmed_train
|
5,226
|
What is the meaning of a pending payment?
| 20
|
trimmed_train
|
5,939
|
Why has my card been declined? whats the deal?
| 19
|
trimmed_train
|
6,981
|
I want to replace my current PIN.
| 21
|
trimmed_train
|
2,257
|
Do top-ups have limits?
| 9
|
trimmed_train
|
5,797
|
My refund isn't showing up on my statement.
| 50
|
trimmed_train
|
5,061
|
why would i be declined if i had money iin my account
| 2
|
trimmed_train
|
3,818
|
do I need to verify my identity before I can use my card?
| 28
|
trimmed_train
|
7,871
|
How many different cards can I have for my account?
| 63
|
trimmed_train
|
6,582
|
Can someone please explain to me where my source of funds came from?
| 25
|
trimmed_train
|
5,194
|
I got some items this morning but the payment says pending
| 20
|
trimmed_train
|
8,989
|
Would I need to pay extra for currency exchanges?
| 40
|
trimmed_train
|
8,621
|
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.
| 71
|
trimmed_train
|
3,221
|
When I topped up the app has seemed to reverted it.
| 58
|
trimmed_train
|
3,028
|
I'd rather not use my physical card, how can I get a virtual card?
| 27
|
trimmed_train
|
1,413
|
Can I use this app to exchange currencies?
| 62
|
trimmed_train
|
9,259
|
I have my card now how do I activate it?
| 56
|
trimmed_train
|
8,752
|
Why is my transfer not showing
| 71
|
trimmed_train
|
6,647
|
What is the time period for money to be transferred?
| 69
|
trimmed_train
|
1,312
|
How do I get my card to work?
| 74
|
trimmed_train
|
3,987
|
I'm having difficulty verifying my identity.
| 26
|
trimmed_train
|
8,572
|
I just topped up, and the app denied it.
| 8
|
trimmed_train
|
9,776
|
why must I prove ID
| 3
|
trimmed_train
|
9,354
|
I made a transaction at an atm and was charged extra for it.
| 39
|
trimmed_train
|
570
|
Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate?
| 18
|
trimmed_train
|
8,562
|
I'm not sure if my pop-up went through.
| 8
|
trimmed_train
|
3,231
|
Why was my top up cancelled?
| 58
|
trimmed_train
|
6,359
|
I have a payment that shows twice
| 66
|
trimmed_train
|
4,460
|
What do I do if I detect fraudulent use on my car?
| 75
|
trimmed_train
|
7,678
|
Do you know how I can verify that I did a top-up to my card?
| 55
|
trimmed_train
|
4,220
|
I hope to get a Visa card
| 64
|
trimmed_train
|
4,700
|
I didn't set up the direct debit I have
| 17
|
trimmed_train
|
5,782
|
Did I not get my refund? I don't see it.
| 50
|
trimmed_train
|
9,758
|
Google Pay won't let me top up.
| 30
|
trimmed_train
|
1,825
|
Do you receive SWIFT transfers?
| 59
|
trimmed_train
|
1,441
|
Will it be possible to change from USD to GBP with this App?
| 62
|
trimmed_train
|
9,162
|
What fees are there for adding money using an international card
| 73
|
trimmed_train
|
7,950
|
Where's the button to top up with a cheque?
| 57
|
trimmed_train
|
7,861
|
Where do I order additional cards?
| 63
|
trimmed_train
|
236
|
I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.
| 36
|
trimmed_train
|
4,657
|
I don't recognize the direct debit payment from the app.
| 17
|
trimmed_train
|
3,112
|
Who accepts the card?
| 60
|
trimmed_train
|
4,058
|
Where can I find my PIN? I haven't gotten it yet.
| 32
|
trimmed_train
|
7,817
|
Can I order another card?
| 63
|
trimmed_train
|
6,516
|
where can I see who sent me funds
| 25
|
trimmed_train
|
6,033
|
I have not seen any changes in my account balance(s) after making a transfer.
| 13
|
trimmed_train
|
2,163
|
I want to cancel a transaction.
| 44
|
trimmed_train
|
2,218
|
My transaction from earlier needs to be reversed.
| 44
|
trimmed_train
|
226
|
I want to link to my card card with you, how?
| 36
|
trimmed_train
|
9,281
|
My new card needs activating.
| 56
|
trimmed_train
|
4,320
|
If I want a friend to top off my account, can they?
| 54
|
trimmed_train
|
7,947
|
Can I top up using cash?
| 57
|
trimmed_train
|
7,286
|
A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?
| 29
|
trimmed_train
|
7,462
|
I tried to make a transfer and it didn't work.
| 41
|
trimmed_train
|
4,210
|
Why did I get a different card then requested?
| 64
|
trimmed_train
|
2,748
|
I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?
| 16
|
trimmed_train
|
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