id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,860 | Why am I being asked to verify my identity? | 28 | trimmed_train |
6,867 | I cannot seem to buy something online with my card? the payment comes back, what's going on? | 76 | trimmed_train |
2,057 | How do I know if my top-up went through? | 67 | trimmed_train |
3,632 | There is an odd payment in my statement | 33 | trimmed_train |
3,977 | My identity isn't being accepted, what should I do? | 26 | trimmed_train |
6,420 | Why did I get charged more than once? | 66 | trimmed_train |
1,933 | It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening? | 67 | trimmed_train |
1,572 | Is there an age limit to open an account | 35 | trimmed_train |
7,595 | I need assistance with transferring funds to another account. | 70 | trimmed_train |
1,702 | What do I do if I forgot my PIN? | 24 | trimmed_train |
8,612 | I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives | 8 | trimmed_train |
8,605 | is there a way to fix my top up | 8 | trimmed_train |
9,630 | What is the process when my card is due to expire? | 23 | trimmed_train |
1,367 | Can i add a new currency to my account? | 62 | trimmed_train |
6,360 | I have been overcharged. | 66 | trimmed_train |
7,810 | Is it possible to get a second card for my daughter? | 63 | trimmed_train |
7,644 | Can I transfer money to my account with the app? | 70 | trimmed_train |
2,307 | Do you have any top-up limits? | 9 | trimmed_train |
1,760 | Is there a number to call to get my pin unblocked? | 24 | trimmed_train |
4,101 | is it just visa or can i also use mastercard? | 64 | trimmed_train |
6,724 | Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please. | 76 | trimmed_train |
3,862 | Do you need to know my first and last name? | 28 | trimmed_train |
2,500 | Can you explain why the ATM is giving me less money than what I asked for? | 0 | trimmed_train |
1,379 | Using your app, would I be able to exchange between USD and GBP? | 62 | trimmed_train |
7,986 | I wish to top up using a cheque. | 57 | trimmed_train |
1,544 | help, lost my card | 65 | trimmed_train |
4,403 | Is there a limit to a disposable virtual card? | 51 | trimmed_train |
8,060 | Can you send me the actual card? | 11 | trimmed_train |
2,824 | Why has my transfer not arrived yet? | 16 | trimmed_train |
2,122 | I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now. | 44 | trimmed_train |
9,067 | What fees are charged when I top up | 73 | trimmed_train |
9,520 | Need a new card, mine is expiring. | 23 | trimmed_train |
5,126 | What does it mean when it says that I have a payment that is pending? | 20 | trimmed_train |
7,539 | I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help? | 41 | trimmed_train |
738 | Why is my cash withdrawal still showing as pending? | 72 | trimmed_train |
2,334 | Why is my cash request and the amount I received different? | 0 | trimmed_train |
853 | Why does my account show as pending a cash withdrawal from the ATM that I have already made? | 72 | trimmed_train |
6,907 | I want to choose a new PIN. | 21 | trimmed_train |
9,887 | Which countries does your service work in? | 68 | trimmed_train |
4,371 | How can many disposable cards can I have per day? | 51 | trimmed_train |
3,253 | I have a canceled top-up and wanted to know about it. | 58 | trimmed_train |
223 | In the app, how can I make it show the new card that arrived? | 36 | trimmed_train |
8,170 | My virtual card is just not going through. | 10 | trimmed_train |
5,190 | How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since. | 20 | trimmed_train |
506 | I bought something abroad and the exchange rate applied is wrong | 18 | trimmed_train |
5,226 | What is the meaning of a pending payment? | 20 | trimmed_train |
5,939 | Why has my card been declined? whats the deal? | 19 | trimmed_train |
6,981 | I want to replace my current PIN. | 21 | trimmed_train |
2,257 | Do top-ups have limits? | 9 | trimmed_train |
5,797 | My refund isn't showing up on my statement. | 50 | trimmed_train |
5,061 | why would i be declined if i had money iin my account | 2 | trimmed_train |
3,818 | do I need to verify my identity before I can use my card? | 28 | trimmed_train |
7,871 | How many different cards can I have for my account? | 63 | trimmed_train |
6,582 | Can someone please explain to me where my source of funds came from? | 25 | trimmed_train |
5,194 | I got some items this morning but the payment says pending | 20 | trimmed_train |
8,989 | Would I need to pay extra for currency exchanges? | 40 | trimmed_train |
8,621 | How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference. | 71 | trimmed_train |
3,221 | When I topped up the app has seemed to reverted it. | 58 | trimmed_train |
3,028 | I'd rather not use my physical card, how can I get a virtual card? | 27 | trimmed_train |
1,413 | Can I use this app to exchange currencies? | 62 | trimmed_train |
9,259 | I have my card now how do I activate it? | 56 | trimmed_train |
8,752 | Why is my transfer not showing | 71 | trimmed_train |
6,647 | What is the time period for money to be transferred? | 69 | trimmed_train |
1,312 | How do I get my card to work? | 74 | trimmed_train |
3,987 | I'm having difficulty verifying my identity. | 26 | trimmed_train |
8,572 | I just topped up, and the app denied it. | 8 | trimmed_train |
9,776 | why must I prove ID | 3 | trimmed_train |
9,354 | I made a transaction at an atm and was charged extra for it. | 39 | trimmed_train |
570 | Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate? | 18 | trimmed_train |
8,562 | I'm not sure if my pop-up went through. | 8 | trimmed_train |
3,231 | Why was my top up cancelled? | 58 | trimmed_train |
6,359 | I have a payment that shows twice | 66 | trimmed_train |
4,460 | What do I do if I detect fraudulent use on my car? | 75 | trimmed_train |
7,678 | Do you know how I can verify that I did a top-up to my card? | 55 | trimmed_train |
4,220 | I hope to get a Visa card | 64 | trimmed_train |
4,700 | I didn't set up the direct debit I have | 17 | trimmed_train |
5,782 | Did I not get my refund? I don't see it. | 50 | trimmed_train |
9,758 | Google Pay won't let me top up. | 30 | trimmed_train |
1,825 | Do you receive SWIFT transfers? | 59 | trimmed_train |
1,441 | Will it be possible to change from USD to GBP with this App? | 62 | trimmed_train |
9,162 | What fees are there for adding money using an international card | 73 | trimmed_train |
7,950 | Where's the button to top up with a cheque? | 57 | trimmed_train |
7,861 | Where do I order additional cards? | 63 | trimmed_train |
236 | I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning. | 36 | trimmed_train |
4,657 | I don't recognize the direct debit payment from the app. | 17 | trimmed_train |
3,112 | Who accepts the card? | 60 | trimmed_train |
4,058 | Where can I find my PIN? I haven't gotten it yet. | 32 | trimmed_train |
7,817 | Can I order another card? | 63 | trimmed_train |
6,516 | where can I see who sent me funds | 25 | trimmed_train |
6,033 | I have not seen any changes in my account balance(s) after making a transfer. | 13 | trimmed_train |
2,163 | I want to cancel a transaction. | 44 | trimmed_train |
2,218 | My transaction from earlier needs to be reversed. | 44 | trimmed_train |
226 | I want to link to my card card with you, how? | 36 | trimmed_train |
9,281 | My new card needs activating. | 56 | trimmed_train |
4,320 | If I want a friend to top off my account, can they? | 54 | trimmed_train |
7,947 | Can I top up using cash? | 57 | trimmed_train |
7,286 | A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on? | 29 | trimmed_train |
7,462 | I tried to make a transfer and it didn't work. | 41 | trimmed_train |
4,210 | Why did I get a different card then requested? | 64 | trimmed_train |
2,748 | I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money? | 16 | trimmed_train |
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