id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,657
|
My balance was not updated after transferring money.
| 71
|
trimmed_train
|
3,864
|
How to verify my identity
| 28
|
trimmed_train
|
4,363
|
What are the limitations on the disposable cards?
| 51
|
trimmed_train
|
827
|
What does a pending cash withdrawal mean?
| 72
|
trimmed_train
|
7,393
|
what currencies can I receive my salary in with this?
| 47
|
trimmed_train
|
5,955
|
Do you know the reason why my card payment was declined?
| 19
|
trimmed_train
|
6,896
|
Do I need to speak to a representative to change my pin?
| 21
|
trimmed_train
|
842
|
I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?
| 72
|
trimmed_train
|
6,766
|
What reasons would cause my card payment to be cancelled?
| 76
|
trimmed_train
|
732
|
I was overcharged an additional pound.
| 34
|
trimmed_train
|
6,965
|
Do I need to go to a physical bank to change my PIN?
| 21
|
trimmed_train
|
8,721
|
How long before transferred money shows up?
| 71
|
trimmed_train
|
6,719
|
How long does a transfer transaction take?
| 69
|
trimmed_train
|
907
|
Which flat currencies are supported for holding and exchange?
| 6
|
trimmed_train
|
2,869
|
How do I use American express to top up my account?
| 14
|
trimmed_train
|
6,910
|
Do I need to go to a physical bank to change my PIN?
| 21
|
trimmed_train
|
7,651
|
I need to move money from one of my other accounts to this one.
| 70
|
trimmed_train
|
8,169
|
Why won't my virtual card work?
| 10
|
trimmed_train
|
9,224
|
Hi, would you please activate my card?
| 56
|
trimmed_train
|
185
|
I received my card, how do I get it to show in the app?
| 36
|
trimmed_train
|
8,453
|
How do I use the disposable cards?
| 7
|
trimmed_train
|
2,946
|
What type of card can I use to top up?
| 14
|
trimmed_train
|
8,290
|
The exchange rate was wrong?
| 61
|
trimmed_train
|
5,532
|
What is the return policy?
| 53
|
trimmed_train
|
1,802
|
How do I troubleshoot my contactless?
| 42
|
trimmed_train
|
7,423
|
Can I use a different currency with my salary?
| 47
|
trimmed_train
|
3,481
|
I deposited some money, but the balance has not changed.
| 12
|
trimmed_train
|
8,855
|
What do I do if I see a cash withdrawal on my account that I don't remember making?
| 49
|
trimmed_train
|
894
|
I need to know what flat currencies you support for holding and exchange.
| 6
|
trimmed_train
|
2,019
|
Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?
| 67
|
trimmed_train
|
98
|
I would like to track a card sent to me, how do I do that?
| 22
|
trimmed_train
|
9,928
|
Do you do business in the EU?
| 68
|
trimmed_train
|
5,735
|
My refund isn't going fast enough.
| 50
|
trimmed_train
|
7,377
|
can my husband open an account and transfer money
| 47
|
trimmed_train
|
5,163
|
A transaction on my card shows as pending.
| 20
|
trimmed_train
|
385
|
Can you tell me your exchange rates?
| 5
|
trimmed_train
|
6,115
|
The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take?
| 13
|
trimmed_train
|
345
|
What is the exchange rate for EUR?
| 5
|
trimmed_train
|
8,681
|
Please check to see if the band transfer I made a while ago from my UK account has safely arrived.
| 71
|
trimmed_train
|
1,154
|
Does the app top up automatically?
| 4
|
trimmed_train
|
4,430
|
What is the maximum transactions for one disposable card?
| 51
|
trimmed_train
|
5,675
|
Why am I missing my refund
| 50
|
trimmed_train
|
44
|
Can you tell me why I haven't received my new card?
| 22
|
trimmed_train
|
8,538
|
I'm confused as to why my top-up did not go through.
| 8
|
trimmed_train
|
6,702
|
How long does it take to get money from Europe?
| 69
|
trimmed_train
|
5,117
|
Why is my card payment still a pending transaction?
| 20
|
trimmed_train
|
252
|
Is it possible to link a new card?
| 36
|
trimmed_train
|
6,830
|
Why did the funds for one of my purchase come back to my account?
| 76
|
trimmed_train
|
6,966
|
May I change my PIN?
| 21
|
trimmed_train
|
2,751
|
When will the transaction be done?
| 16
|
trimmed_train
|
5,068
|
Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.
| 2
|
trimmed_train
|
1,156
|
In what increments can I top-up my card?
| 4
|
trimmed_train
|
7,040
|
My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this?
| 48
|
trimmed_train
|
4,962
|
When I went to get cash, it was declined!
| 2
|
trimmed_train
|
8,222
|
When I got cash, the exchange rate applied was wrong.
| 61
|
trimmed_train
|
9,417
|
Will I be charged for a cash withdrawal?
| 39
|
trimmed_train
|
4,244
|
What's the process for topping up by card?
| 54
|
trimmed_train
|
1,474
|
Can I use this app to change money?
| 62
|
trimmed_train
|
8,673
|
I made a transfer but my balance hasn't been updated
| 71
|
trimmed_train
|
3,207
|
What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.
| 58
|
trimmed_train
|
7,600
|
I need to transfer money into this account from my other bank account.
| 70
|
trimmed_train
|
9,521
|
I need a new card to replace an expired one. Will it cost anything, and how soon?
| 23
|
trimmed_train
|
9,526
|
Are there steps I need to take before my card expires?
| 23
|
trimmed_train
|
5,016
|
Why would the ATM machine fail to give me the cash withdrawal I requested?
| 2
|
trimmed_train
|
1,190
|
When I'm traveling is it possible to add money automatically at certain time points?
| 4
|
trimmed_train
|
7,367
|
Can I receive payments in another currency?
| 47
|
trimmed_train
|
7,930
|
Is there any way I can get more physical cards to use with my account?
| 63
|
trimmed_train
|
5,968
|
I just got my new card and tried using it and it was declined?
| 19
|
trimmed_train
|
2,916
|
Are there certain cards and currencies you support?
| 14
|
trimmed_train
|
4,640
|
Why is there a direct debit payment on my statement that I didn't do?
| 17
|
trimmed_train
|
8,048
|
Where can the cards be delivered?
| 11
|
trimmed_train
|
9,129
|
Is there a charge to use a Top up card in the US?
| 73
|
trimmed_train
|
464
|
I noticed the currency exchange rate was incorrect after paying for something in a foreign country.
| 18
|
trimmed_train
|
4,118
|
I want to apply for a Visa card.
| 64
|
trimmed_train
|
4,036
|
How do I set up my card PIN?
| 32
|
trimmed_train
|
9,077
|
Do you charge if I use a European bank card for top up?
| 73
|
trimmed_train
|
9,889
|
From what countries can I use an account?
| 68
|
trimmed_train
|
1,158
|
If I am running low on credit can I auto top up?
| 4
|
trimmed_train
|
2,671
|
Why have I been charged a small fee to use my card?
| 38
|
trimmed_train
|
5,707
|
Why isn't a refund showing on my statement?
| 50
|
trimmed_train
|
7,811
|
Can I get a few more physical cards?
| 63
|
trimmed_train
|
6,450
|
A transaction posted twice to my account.
| 66
|
trimmed_train
|
7,589
|
Can you transfer money to your card by bank transfer?
| 70
|
trimmed_train
|
3,716
|
Is it possible to change my address?
| 31
|
trimmed_train
|
6,628
|
I urgently need to transfer something from China. How long can I expect it to take?
| 69
|
trimmed_train
|
8,658
|
For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.
| 71
|
trimmed_train
|
9,945
|
How do I find out what countries you service and what countries you do not?
| 68
|
trimmed_train
|
4,605
|
Where are the ATMs that I can use Mastercard?
| 46
|
trimmed_train
|
4,245
|
Is my account able to be topped up by my friends?
| 54
|
trimmed_train
|
6,472
|
Looking at my statement I see that I was double charged for a payment I made.
| 66
|
trimmed_train
|
3,050
|
I would like to order a virtual card.
| 27
|
trimmed_train
|
3,167
|
Why did my top up get reverted?
| 58
|
trimmed_train
|
322
|
I'm interested in what your exchange rates are based on.
| 5
|
trimmed_train
|
5,196
|
Is there a problem that makes my payments show pending?
| 20
|
trimmed_train
|
4,585
|
What is the closest ATM?
| 46
|
trimmed_train
|
2,787
|
Why hasn't the money transfer arrived yet?
| 16
|
trimmed_train
|
2,727
|
how long does it take to transfer money, my retailer is waiting
| 16
|
trimmed_train
|
2,833
|
Why doesn't the person I sent money to see that transfer yet?
| 16
|
trimmed_train
|
8,591
|
Why has my top-up been denied?
| 8
|
trimmed_train
|
1,365
|
How can I change USD to GBP?
| 62
|
trimmed_train
|
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