id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
6,565 | Where do my fund come from? | 25 | trimmed_train |
5,437 | Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it. | 53 | trimmed_train |
115 | Do you have a tracking number for the card I was sent? | 22 | trimmed_train |
7,221 | I thought transfers were free, why was I charged? | 29 | trimmed_train |
4,237 | I can't see my top up in my wallet! | 54 | trimmed_train |
7,010 | Why was I not allowed to do a transfer to a beneficiary? | 48 | trimmed_train |
6,958 | I want to change my PIN. | 21 | trimmed_train |
2,043 | top up not completed | 67 | trimmed_train |
3,971 | It won't let me prove my identity. | 26 | trimmed_train |
9,457 | What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free. | 39 | trimmed_train |
7,695 | Why do you ask for top-up verification? | 55 | trimmed_train |
6,076 | Why is there a pending time on my transfer? | 13 | trimmed_train |
7,688 | I would like to receive instructions showing the verification process for top up cards.. | 55 | trimmed_train |
1,854 | Will I be fined for topping up by transfer? | 59 | trimmed_train |
4,798 | My account was charged a debit payment I don't recognize. | 17 | trimmed_train |
9,867 | What documents do I need for the identity check? | 3 | trimmed_train |
5,682 | Why haven't I received a refund yet? | 50 | trimmed_train |
8,008 | If I need to top up with cash where should I look? | 57 | trimmed_train |
8,140 | Show me where to order my card. | 11 | trimmed_train |
9,196 | I want to use my card. How do I activate it? | 56 | trimmed_train |
7,637 | For my account, how do I transfer money in? | 70 | trimmed_train |
4,671 | I don't know where a direct debit payment came from | 17 | trimmed_train |
7,712 | Why do we need to verify a top-up card? | 55 | trimmed_train |
3,145 | How can I know where my card will be accepted? | 60 | trimmed_train |
2,211 | I want to revert this mornings transaction. | 44 | trimmed_train |
6,520 | I need to know where my funds come from. | 25 | trimmed_train |
2,678 | I noticed an extra fee when I paid with my card. | 38 | trimmed_train |
4,520 | There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it. | 75 | trimmed_train |
8,278 | I think that the exchange rate for the withdrawal of my cash is not right. | 61 | trimmed_train |
1,382 | Does your app allow currency exchanges between USD and GBP? | 62 | trimmed_train |
2,108 | I need to cancel a transfer I made. | 44 | trimmed_train |
9,677 | Why is top up not working for my apple pay app | 30 | trimmed_train |
6,891 | Do I have to go into the bank to change my PIN? | 21 | trimmed_train |
5,930 | Why do you keep declining my payment?I tried several times already with this card and it is just not working. | 19 | trimmed_train |
946 | I'm interested in using fiat currencies, which do you support? | 6 | trimmed_train |
860 | I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear?? | 72 | trimmed_train |
8,182 | I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this? | 10 | trimmed_train |
9,158 | Will I be charged a fee for topping up using a European card? | 73 | trimmed_train |
408 | Can you please explain why the exchange rate for the item I bought is wrong? | 18 | trimmed_train |
1,429 | Can I exchange currencies with the app? | 62 | trimmed_train |
5,960 | Is there an issue with my card payment as it has not gone through. | 19 | trimmed_train |
2,539 | I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this? | 38 | trimmed_train |
2,284 | Are there any top-up limits involved? | 9 | trimmed_train |
6,560 | where is this money from | 25 | trimmed_train |
3,168 | What caused my top-up to be returned? | 58 | trimmed_train |
2,705 | I sent money to a person and they haven't received the payment yet. | 16 | trimmed_train |
865 | Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this? | 72 | trimmed_train |
9,327 | Please assist me with activation. | 56 | trimmed_train |
2,663 | Why did I get charged more for using my card? | 38 | trimmed_train |
5,182 | I was wondering why my payment hasn't gone through yet, its been a while. | 20 | trimmed_train |
1,070 | How long is the delivery to the US? | 52 | trimmed_train |
5,506 | I just bought an item and would like to stop payment, is this possible? The item has not been received yet. | 53 | trimmed_train |
4,274 | My wallet isn't showing my top-up, did I do something wrong? | 54 | trimmed_train |
2,365 | I didn't receive the amount of cash I requested for the ATM. | 0 | trimmed_train |
7,581 | I am in desperate need to transfer funds from another account that i have into this one, how do i do that? | 70 | trimmed_train |
8,378 | How can I get disposable virtual cards? | 7 | trimmed_train |
8,642 | I did a money transfer to my account and it is not showing there. | 71 | trimmed_train |
2,009 | My top-up is still pending | 67 | trimmed_train |
9,525 | Does it cost much or take long to get a new card? Mine is about to expire. | 23 | trimmed_train |
7,673 | Can you please explain how bank transfers work? | 70 | trimmed_train |
8,445 | Can you tell me where I can order a disposable virtual card? | 7 | trimmed_train |
5,053 | Is there something wrong with the ATM? It would not let me pull cash out of my account. | 2 | trimmed_train |
3,827 | How does identity check work? | 28 | trimmed_train |
8,050 | Can I request a card? | 11 | trimmed_train |
4,526 | Someone besides me might be using my card. | 75 | trimmed_train |
6,533 | I would like to verify my source of funds. | 25 | trimmed_train |
6,945 | How can I set a new pin. | 21 | trimmed_train |
9,429 | Tell me why there is an extra charge when I used an ATM? | 39 | trimmed_train |
7,069 | My transfer to a beneficiary did not go through. Why? | 48 | trimmed_train |
2,924 | What currencies do you accept for adding money? | 14 | trimmed_train |
8,970 | Do you offer any discounts for someone who exchanges currencies frequently? | 40 | trimmed_train |
3,848 | Why is there an identity check? | 28 | trimmed_train |
4,285 | How do I use a card to top up? | 54 | trimmed_train |
455 | I question today's exchange rate for rubles into pounds. I was hoping for a better return. | 18 | trimmed_train |
3,516 | There is payment showing that I didn't do. | 33 | trimmed_train |
3,171 | Seems like my top-up has been cancelled | 58 | trimmed_train |
4,251 | Could you tell me why my top up isn't showing in my wallet? | 54 | trimmed_train |
1,584 | What is the appropriate age for my child to be able to open an account? | 35 | trimmed_train |
9,075 | Do I have to pay extra if I use an international card to top up my account? | 73 | trimmed_train |
620 | Why do I see an extra fee on my statement? | 34 | trimmed_train |
5,970 | Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working. | 19 | trimmed_train |
8,774 | my transfer isn't there | 71 | trimmed_train |
6,326 | I have a duplicate payment on my card. | 66 | trimmed_train |
6,447 | Why do I have two charges It should only be one charge? | 66 | trimmed_train |
5,625 | I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers? | 43 | trimmed_train |
1,909 | Do I pay a fee for SEPA transfers? | 59 | trimmed_train |
9,801 | What are all of the different steps for identity checks? | 3 | trimmed_train |
1,962 | My top-up didn't go through; it still says pending. What's up with that? | 67 | trimmed_train |
1,412 | How do I exchange AUD for GBP? | 62 | trimmed_train |
8,334 | I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it. | 61 | trimmed_train |
7,214 | Is it normal to see a fee for transferring money? | 29 | trimmed_train |
5,670 | Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening. | 43 | trimmed_train |
4,233 | Can I choose what card I can use | 64 | trimmed_train |
6,432 | What do I do if a transaction shows up twice? | 66 | trimmed_train |
4,171 | Does it matter which card I use | 64 | trimmed_train |
2,620 | Why was the price higher when I paid with my card? | 38 | trimmed_train |
7,823 | Can I get more cards just incase? | 63 | trimmed_train |
1,994 | I believe my top up is still pending | 67 | trimmed_train |
8,594 | I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly. | 8 | trimmed_train |
5,011 | Why am I not able to get cash from the ATM? | 2 | trimmed_train |
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