id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,355 | What should I do if my physical card isn't working? | 74 | trimmed_train |
6,054 | I did a transfer but its still pending | 13 | trimmed_train |
8,808 | I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent. | 49 | trimmed_train |
1,373 | Can turn my money into another currency? | 62 | trimmed_train |
1,622 | How can I open an account for my children? | 35 | trimmed_train |
4,434 | Do the disposable cards have restrictions? | 51 | trimmed_train |
3,566 | I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card. | 33 | trimmed_train |
3,282 | I am unable to use my top-up on the app. Could you explain this to me? | 58 | trimmed_train |
2,888 | How can I top up my account and which currency can I use? | 14 | trimmed_train |
7,097 | Why is this beneficiary being rejected? | 48 | trimmed_train |
6,402 | I have been charged twice on my statement. | 66 | trimmed_train |
6,464 | The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined. | 66 | trimmed_train |
650 | I had a dollar charged to my account that's still pending and wanted to know what the charge is for? | 34 | trimmed_train |
4,755 | Purchases I did not make are appearing in my bank statement? | 17 | trimmed_train |
436 | the exchange rate at which my card payment is at is wrong | 18 | trimmed_train |
2,051 | I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending? | 67 | trimmed_train |
184 | I want my card I just received to show up in the app. How do I do that? | 36 | trimmed_train |
9,874 | Which countries are you available in? | 68 | trimmed_train |
9,214 | What is needed to activate my card? | 56 | trimmed_train |
9,997 | I just moved to the US how do I get a card? | 68 | trimmed_train |
2,431 | I asked for $40 and I only received $20, what happened? | 0 | trimmed_train |
6,342 | I think I got charged twice for the same thing | 66 | trimmed_train |
208 | Now that I have my card, how do I connect it to the app? | 36 | trimmed_train |
2,594 | Explain the extra fee on my card when paying. | 38 | trimmed_train |
5,651 | My transfer was declined. Why did this happen? | 43 | trimmed_train |
3,681 | I would like to change my address. | 31 | trimmed_train |
4,004 | I do not see the card PIN anywhere? | 32 | trimmed_train |
949 | I need a list of currencies you accept for exchange. | 6 | trimmed_train |
5,945 | Everything seems fine with my account, so why did it decline my payment? | 19 | trimmed_train |
9,215 | How can my new card be activated? | 56 | trimmed_train |
5,579 | Can you tell me why my transfer declined? | 43 | trimmed_train |
1,668 | I mistook my pin and now I am locked. Can you unlock me? | 24 | trimmed_train |
9,482 | I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened? | 39 | trimmed_train |
7,918 | How do I get extra cards? | 63 | trimmed_train |
4,593 | Where are the Mastercard ATMs? | 46 | trimmed_train |
433 | I bought something in another country but the exchange rate is wrong | 18 | trimmed_train |
2,303 | Is there a top-up limit? | 9 | trimmed_train |
438 | I recently purchased something, and the exchange rate was wrong. | 18 | trimmed_train |
4,182 | Visa and MasterCard, can I get them both? | 64 | trimmed_train |
4,012 | Where can the pin be located? | 32 | trimmed_train |
1,324 | Need help to get my card to work. | 74 | trimmed_train |
2,480 | ATM only gave me $20 instead of $100 | 0 | trimmed_train |
1,893 | What are the additional charges for a SWIFT transfer? | 59 | trimmed_train |
6,521 | I would like to know where the funds are at. | 25 | trimmed_train |
9,414 | Why was I charged a fee when I withdrew money? | 39 | trimmed_train |
9,771 | How can I prove I am me? | 3 | trimmed_train |
9,577 | Can I order a new card by phone? | 23 | trimmed_train |
7,114 | Can you please explain why my beneficiary is not allowed? | 48 | trimmed_train |
9,022 | Will you charge me for exchanging foreign currencies? | 40 | trimmed_train |
9,692 | I would like to use top-up with my Apple Pay. | 30 | trimmed_train |
4,811 | I haven't used my card all day but there is a payment showing in the app. Please cancel it! | 17 | trimmed_train |
1,003 | Which fiat currencies are supported? | 6 | trimmed_train |
2,067 | What is the reason that my top-up is still pending? | 67 | trimmed_train |
2,413 | I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP! | 0 | trimmed_train |
3,784 | Why are you asking so many questions about who I am | 28 | trimmed_train |
8,034 | How do you top-up using cash? | 57 | trimmed_train |
674 | Can you tell me about why the account I have was charged an extra 1$ | 34 | trimmed_train |
4,449 | I would like to know what the restrictions are for the disposable cards. | 51 | trimmed_train |
5,384 | I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please! | 53 | trimmed_train |
7,180 | I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on? | 29 | trimmed_train |
3,893 | What proof do you need for my identification? | 26 | trimmed_train |
5,838 | Do you know why my card payment has been declined? | 19 | trimmed_train |
5,818 | I don't see a refund in my account. | 50 | trimmed_train |
8,413 | I need to get a disposable virtual card? | 7 | trimmed_train |
9,213 | What do I have to do to activate my card? | 56 | trimmed_train |
719 | How come I was charged a transaction of $1? | 34 | trimmed_train |
71 | What's the expected wait time to recieve my new card? | 22 | trimmed_train |
3,405 | Cash has been deposited this morning but it hasn't came through. | 12 | trimmed_train |
457 | My currency rate is inaccurate. | 18 | trimmed_train |
7,047 | Why can't a beneficiary receive a money transfer from me? | 48 | trimmed_train |
2,321 | is there a limit on top ups | 9 | trimmed_train |
8,490 | My credit card did not go through. Can you see if it has insufficient funds? | 8 | trimmed_train |
2,474 | I got less cash at the ATM than I asked for. Why? | 0 | trimmed_train |
8,865 | There is a cash withdrawal in my account that isn't mine. | 49 | trimmed_train |
7,851 | Is it possible to order another card? | 63 | trimmed_train |
2,177 | I want to take back my transaction | 44 | trimmed_train |
3,452 | I sent a check into the system but still haven't received the cash yet | 12 | trimmed_train |
6,176 | This place has been too much work so I'd just like to close out my account & be done. | 15 | trimmed_train |
34 | Where is the card I ordered 2 weeks ago? | 22 | trimmed_train |
2,319 | What's the amount that I can top-up? | 9 | trimmed_train |
4,619 | Which ATMs take the card? | 46 | trimmed_train |
9,449 | There was an unexpected fee for my cash withdrawal! | 39 | trimmed_train |
9,546 | What is the procedure for an expired card? | 23 | trimmed_train |
3,202 | My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on? | 58 | trimmed_train |
5,277 | Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account? | 37 | trimmed_train |
9,104 | What is the charge for topping up a card? | 73 | trimmed_train |
4,154 | I'm happy with Mastercard and want to stick with just that credit card. | 64 | trimmed_train |
1,498 | My bag got stolen with all my cards. Can you please cancel my card and send a new one? | 65 | trimmed_train |
7,725 | Verify top-up card help? | 55 | trimmed_train |
5,352 | hello I have lost my phone and I'm worried someone's going to steal money from me | 37 | trimmed_train |
4,635 | I am seeing in the App a diret debit that its not mine | 17 | trimmed_train |
136 | Where is the tracking number for the card? | 22 | trimmed_train |
7,745 | Why do i have to verify my top-up card? | 55 | trimmed_train |
9,287 | My card activation attempt failed. | 56 | trimmed_train |
5,312 | My phone was left behind. Can I still use my card? | 37 | trimmed_train |
5,551 | Transfer was declined. | 43 | trimmed_train |
392 | How can I tell what foreign exchange rate I will get? | 5 | trimmed_train |
7,251 | Am I charged a fee to transfer funds? | 29 | trimmed_train |
3,883 | Do you need my birthdate? | 28 | trimmed_train |
991 | Is my fiat currency supported for both hold and exchange? | 6 | trimmed_train |
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