id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,355
|
What should I do if my physical card isn't working?
| 74
|
trimmed_train
|
6,054
|
I did a transfer but its still pending
| 13
|
trimmed_train
|
8,808
|
I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.
| 49
|
trimmed_train
|
1,373
|
Can turn my money into another currency?
| 62
|
trimmed_train
|
1,622
|
How can I open an account for my children?
| 35
|
trimmed_train
|
4,434
|
Do the disposable cards have restrictions?
| 51
|
trimmed_train
|
3,566
|
I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.
| 33
|
trimmed_train
|
3,282
|
I am unable to use my top-up on the app. Could you explain this to me?
| 58
|
trimmed_train
|
2,888
|
How can I top up my account and which currency can I use?
| 14
|
trimmed_train
|
7,097
|
Why is this beneficiary being rejected?
| 48
|
trimmed_train
|
6,402
|
I have been charged twice on my statement.
| 66
|
trimmed_train
|
6,464
|
The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.
| 66
|
trimmed_train
|
650
|
I had a dollar charged to my account that's still pending and wanted to know what the charge is for?
| 34
|
trimmed_train
|
4,755
|
Purchases I did not make are appearing in my bank statement?
| 17
|
trimmed_train
|
436
|
the exchange rate at which my card payment is at is wrong
| 18
|
trimmed_train
|
2,051
|
I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?
| 67
|
trimmed_train
|
184
|
I want my card I just received to show up in the app. How do I do that?
| 36
|
trimmed_train
|
9,874
|
Which countries are you available in?
| 68
|
trimmed_train
|
9,214
|
What is needed to activate my card?
| 56
|
trimmed_train
|
9,997
|
I just moved to the US how do I get a card?
| 68
|
trimmed_train
|
2,431
|
I asked for $40 and I only received $20, what happened?
| 0
|
trimmed_train
|
6,342
|
I think I got charged twice for the same thing
| 66
|
trimmed_train
|
208
|
Now that I have my card, how do I connect it to the app?
| 36
|
trimmed_train
|
2,594
|
Explain the extra fee on my card when paying.
| 38
|
trimmed_train
|
5,651
|
My transfer was declined. Why did this happen?
| 43
|
trimmed_train
|
3,681
|
I would like to change my address.
| 31
|
trimmed_train
|
4,004
|
I do not see the card PIN anywhere?
| 32
|
trimmed_train
|
949
|
I need a list of currencies you accept for exchange.
| 6
|
trimmed_train
|
5,945
|
Everything seems fine with my account, so why did it decline my payment?
| 19
|
trimmed_train
|
9,215
|
How can my new card be activated?
| 56
|
trimmed_train
|
5,579
|
Can you tell me why my transfer declined?
| 43
|
trimmed_train
|
1,668
|
I mistook my pin and now I am locked. Can you unlock me?
| 24
|
trimmed_train
|
9,482
|
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?
| 39
|
trimmed_train
|
7,918
|
How do I get extra cards?
| 63
|
trimmed_train
|
4,593
|
Where are the Mastercard ATMs?
| 46
|
trimmed_train
|
433
|
I bought something in another country but the exchange rate is wrong
| 18
|
trimmed_train
|
2,303
|
Is there a top-up limit?
| 9
|
trimmed_train
|
438
|
I recently purchased something, and the exchange rate was wrong.
| 18
|
trimmed_train
|
4,182
|
Visa and MasterCard, can I get them both?
| 64
|
trimmed_train
|
4,012
|
Where can the pin be located?
| 32
|
trimmed_train
|
1,324
|
Need help to get my card to work.
| 74
|
trimmed_train
|
2,480
|
ATM only gave me $20 instead of $100
| 0
|
trimmed_train
|
1,893
|
What are the additional charges for a SWIFT transfer?
| 59
|
trimmed_train
|
6,521
|
I would like to know where the funds are at.
| 25
|
trimmed_train
|
9,414
|
Why was I charged a fee when I withdrew money?
| 39
|
trimmed_train
|
9,771
|
How can I prove I am me?
| 3
|
trimmed_train
|
9,577
|
Can I order a new card by phone?
| 23
|
trimmed_train
|
7,114
|
Can you please explain why my beneficiary is not allowed?
| 48
|
trimmed_train
|
9,022
|
Will you charge me for exchanging foreign currencies?
| 40
|
trimmed_train
|
9,692
|
I would like to use top-up with my Apple Pay.
| 30
|
trimmed_train
|
4,811
|
I haven't used my card all day but there is a payment showing in the app. Please cancel it!
| 17
|
trimmed_train
|
1,003
|
Which fiat currencies are supported?
| 6
|
trimmed_train
|
2,067
|
What is the reason that my top-up is still pending?
| 67
|
trimmed_train
|
2,413
|
I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP!
| 0
|
trimmed_train
|
3,784
|
Why are you asking so many questions about who I am
| 28
|
trimmed_train
|
8,034
|
How do you top-up using cash?
| 57
|
trimmed_train
|
674
|
Can you tell me about why the account I have was charged an extra 1$
| 34
|
trimmed_train
|
4,449
|
I would like to know what the restrictions are for the disposable cards.
| 51
|
trimmed_train
|
5,384
|
I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!
| 53
|
trimmed_train
|
7,180
|
I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?
| 29
|
trimmed_train
|
3,893
|
What proof do you need for my identification?
| 26
|
trimmed_train
|
5,838
|
Do you know why my card payment has been declined?
| 19
|
trimmed_train
|
5,818
|
I don't see a refund in my account.
| 50
|
trimmed_train
|
8,413
|
I need to get a disposable virtual card?
| 7
|
trimmed_train
|
9,213
|
What do I have to do to activate my card?
| 56
|
trimmed_train
|
719
|
How come I was charged a transaction of $1?
| 34
|
trimmed_train
|
71
|
What's the expected wait time to recieve my new card?
| 22
|
trimmed_train
|
3,405
|
Cash has been deposited this morning but it hasn't came through.
| 12
|
trimmed_train
|
457
|
My currency rate is inaccurate.
| 18
|
trimmed_train
|
7,047
|
Why can't a beneficiary receive a money transfer from me?
| 48
|
trimmed_train
|
2,321
|
is there a limit on top ups
| 9
|
trimmed_train
|
8,490
|
My credit card did not go through. Can you see if it has insufficient funds?
| 8
|
trimmed_train
|
2,474
|
I got less cash at the ATM than I asked for. Why?
| 0
|
trimmed_train
|
8,865
|
There is a cash withdrawal in my account that isn't mine.
| 49
|
trimmed_train
|
7,851
|
Is it possible to order another card?
| 63
|
trimmed_train
|
2,177
|
I want to take back my transaction
| 44
|
trimmed_train
|
3,452
|
I sent a check into the system but still haven't received the cash yet
| 12
|
trimmed_train
|
6,176
|
This place has been too much work so I'd just like to close out my account & be done.
| 15
|
trimmed_train
|
34
|
Where is the card I ordered 2 weeks ago?
| 22
|
trimmed_train
|
2,319
|
What's the amount that I can top-up?
| 9
|
trimmed_train
|
4,619
|
Which ATMs take the card?
| 46
|
trimmed_train
|
9,449
|
There was an unexpected fee for my cash withdrawal!
| 39
|
trimmed_train
|
9,546
|
What is the procedure for an expired card?
| 23
|
trimmed_train
|
3,202
|
My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?
| 58
|
trimmed_train
|
5,277
|
Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account?
| 37
|
trimmed_train
|
9,104
|
What is the charge for topping up a card?
| 73
|
trimmed_train
|
4,154
|
I'm happy with Mastercard and want to stick with just that credit card.
| 64
|
trimmed_train
|
1,498
|
My bag got stolen with all my cards. Can you please cancel my card and send a new one?
| 65
|
trimmed_train
|
7,725
|
Verify top-up card help?
| 55
|
trimmed_train
|
5,352
|
hello I have lost my phone and I'm worried someone's going to steal money from me
| 37
|
trimmed_train
|
4,635
|
I am seeing in the App a diret debit that its not mine
| 17
|
trimmed_train
|
136
|
Where is the tracking number for the card?
| 22
|
trimmed_train
|
7,745
|
Why do i have to verify my top-up card?
| 55
|
trimmed_train
|
9,287
|
My card activation attempt failed.
| 56
|
trimmed_train
|
5,312
|
My phone was left behind. Can I still use my card?
| 37
|
trimmed_train
|
5,551
|
Transfer was declined.
| 43
|
trimmed_train
|
392
|
How can I tell what foreign exchange rate I will get?
| 5
|
trimmed_train
|
7,251
|
Am I charged a fee to transfer funds?
| 29
|
trimmed_train
|
3,883
|
Do you need my birthdate?
| 28
|
trimmed_train
|
991
|
Is my fiat currency supported for both hold and exchange?
| 6
|
trimmed_train
|
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