id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,099
|
I want to revert a transaction I did
| 44
|
trimmed_train
|
5,564
|
I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.
| 43
|
trimmed_train
|
8,813
|
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
| 49
|
trimmed_train
|
156
|
I just got my card. It's not linked yet--how do I do that?
| 36
|
trimmed_train
|
6,266
|
what do I need to do if the ATM kept my card?
| 45
|
trimmed_train
|
6,795
|
I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?
| 76
|
trimmed_train
|
6,604
|
Will I see the transfer in my account within the week?
| 69
|
trimmed_train
|
3,674
|
I have a new phone number and need to edit my contact information.
| 31
|
trimmed_train
|
6,428
|
I have a transaction showing up multiple times.
| 66
|
trimmed_train
|
8,154
|
Do I get a real card?
| 11
|
trimmed_train
|
8,573
|
Why did my top-up not work?
| 8
|
trimmed_train
|
1,971
|
What happened to my Top-Up? It's not reflected.
| 67
|
trimmed_train
|
8,237
|
After I got my cash, I found out my exchange rate was wrong.
| 61
|
trimmed_train
|
6,785
|
I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly?
| 76
|
trimmed_train
|
6,345
|
There is a transaction showing up several times.
| 66
|
trimmed_train
|
4,848
|
My passcode is not being accepted
| 1
|
trimmed_train
|
5,098
|
Why does my payment appear as pending?
| 20
|
trimmed_train
|
9,047
|
Is it possible to have a discount for exchanging currency frequently?
| 40
|
trimmed_train
|
3,957
|
How long will it take to verify my account?
| 26
|
trimmed_train
|
6,443
|
I have a duplicate payment on my account
| 66
|
trimmed_train
|
5,661
|
Help me. My transfer was declined. How could this happen?
| 43
|
trimmed_train
|
4,983
|
ATM withdrawal not working.
| 2
|
trimmed_train
|
3,623
|
There is a payment done with my card which i definitely did not do.Never seen that name before.
| 33
|
trimmed_train
|
5,823
|
Why can't I see my refund in my statement?
| 50
|
trimmed_train
|
8,691
|
What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.
| 71
|
trimmed_train
|
2,826
|
I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up?
| 16
|
trimmed_train
|
8,974
|
Are there any discounts for frequent currency exchanges?
| 40
|
trimmed_train
|
5,083
|
I tried to withdraw cash from your ATM but my transaction was cancelled.
| 2
|
trimmed_train
|
976
|
Which fiat currencies do you currently support? Will this change in this future?
| 6
|
trimmed_train
|
6,849
|
I notice that I have a card payment that's been cancelled.
| 76
|
trimmed_train
|
5,656
|
I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.
| 43
|
trimmed_train
|
3,169
|
What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?
| 58
|
trimmed_train
|
7,290
|
Why do I see a fee when I do a transfer?
| 29
|
trimmed_train
|
527
|
Your foreign exchange rate is wrong.
| 18
|
trimmed_train
|
2,884
|
can i use my mastercard to add money to my account
| 14
|
trimmed_train
|
2,121
|
Please help me cancel a transaction.
| 44
|
trimmed_train
|
8,971
|
Is there a pay structure for currency exchanges?
| 40
|
trimmed_train
|
5,381
|
What's the procedure for canceling a purchase?
| 53
|
trimmed_train
|
9,567
|
My card is expiring soon, How do I order a new card?
| 23
|
trimmed_train
|
7,373
|
Can my friend send me money?
| 47
|
trimmed_train
|
4,122
|
Is there a way I can get a Visa card?
| 64
|
trimmed_train
|
5,187
|
Why is my card payment still pending? It should have gone through already.
| 20
|
trimmed_train
|
7,274
|
Can you elaborate on why I have an extra charge just for transferring?
| 29
|
trimmed_train
|
3,842
|
Why do you need me to do an identity check?
| 28
|
trimmed_train
|
1,494
|
I believe that my card has been stolen!
| 65
|
trimmed_train
|
608
|
Why have I been charged an extra pound?
| 34
|
trimmed_train
|
3,119
|
Where can I pay with my card?
| 60
|
trimmed_train
|
2,325
|
Is there any amount in which I would get cut off from topping up?
| 9
|
trimmed_train
|
4,852
|
My passcode was denied.
| 1
|
trimmed_train
|
9,372
|
I am not supposed to be charged a cash withdrawal fee, but I was.
| 39
|
trimmed_train
|
3,348
|
the balance has not changed, but I have deposited some money
| 12
|
trimmed_train
|
8,862
|
It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.
| 49
|
trimmed_train
|
6,103
|
Why is my last transfer pending?
| 13
|
trimmed_train
|
7,340
|
I received a transfer in GBP how do I change it to a different currency?
| 47
|
trimmed_train
|
1,419
|
Is this app capable of exchanging currencies?
| 62
|
trimmed_train
|
9,531
|
If I am in China, can I still order a new card and if so, how?
| 23
|
trimmed_train
|
1,604
|
Is my daughter eligible to open an account?
| 35
|
trimmed_train
|
4,463
|
I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.
| 75
|
trimmed_train
|
5,022
|
The ATM won't let me take out cash
| 2
|
trimmed_train
|
3,215
|
I wanted to know why a top-up I made has been reverted.
| 58
|
trimmed_train
|
9,838
|
What are the steps of verifying an identity?
| 3
|
trimmed_train
|
6,339
|
There is a duplicate charge on my account.
| 66
|
trimmed_train
|
5,349
|
Do I need my phone to use the app?
| 37
|
trimmed_train
|
518
|
I believe you charged me too much to exchange my money
| 18
|
trimmed_train
|
3,879
|
Why do you need so much id info from me?
| 28
|
trimmed_train
|
4,049
|
Where do i find my PIN?
| 32
|
trimmed_train
|
7,213
|
I transferred some money recently and saw a fee on my account, what's that for?
| 29
|
trimmed_train
|
4,015
|
When do I get my PIN?
| 32
|
trimmed_train
|
4,819
|
Need a new passcode.
| 1
|
trimmed_train
|
8,736
|
I transferred some money but it hasn't arrived yet
| 71
|
trimmed_train
|
8,399
|
How about disposable virtual cards?
| 7
|
trimmed_train
|
7,773
|
Tell me how I can verify a card top-up.
| 55
|
trimmed_train
|
9,964
|
I'm not in the UK, but can I still get a card?
| 68
|
trimmed_train
|
551
|
Why didn't I receive the correct exchange rate for an item that I purchased?
| 18
|
trimmed_train
|
8,822
|
There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.
| 49
|
trimmed_train
|
8,190
|
I cannot get my virtual card to function.
| 10
|
trimmed_train
|
6,698
|
What is the time frame for european transfers?
| 69
|
trimmed_train
|
4,797
|
I do not recognize a direct debit payment that I see on my app
| 17
|
trimmed_train
|
3,241
|
What caused my top up to be reverted?
| 58
|
trimmed_train
|
16
|
I don't have my card in 1 week. Should I be worried?
| 22
|
trimmed_train
|
3,807
|
Why do you need so much information about me
| 28
|
trimmed_train
|
9,956
|
Please tell me how to get a card if I reside in the US.
| 68
|
trimmed_train
|
9,809
|
Where can I verify my identity?
| 3
|
trimmed_train
|
737
|
I would like to know why a withdraw I made for some cash shows up as pending.
| 72
|
trimmed_train
|
4,647
|
A false direct debit payment is showing in my app
| 17
|
trimmed_train
|
8,394
|
Why would I need a disposable card?
| 7
|
trimmed_train
|
5,109
|
My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?
| 20
|
trimmed_train
|
593
|
Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.
| 34
|
trimmed_train
|
2,269
|
What are the rules for a top-up?
| 9
|
trimmed_train
|
6,011
|
How long will my transfer be pending for?
| 13
|
trimmed_train
|
903
|
I wondered if multiple currencies is okay?
| 6
|
trimmed_train
|
5,421
|
Can I get an item refunded?
| 53
|
trimmed_train
|
805
|
Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?
| 72
|
trimmed_train
|
9,150
|
Is there a charge for using an European bank card for top up?
| 73
|
trimmed_train
|
7,397
|
Can I transfer my paycheck to the account?
| 47
|
trimmed_train
|
3,229
|
My topup got reverted. Please let me know if there is any issue in system.
| 58
|
trimmed_train
|
1,116
|
I need my card immediately.
| 52
|
trimmed_train
|
8,283
|
Can I withdraw money in my hometown currency while on holiday without any additional fees?
| 61
|
trimmed_train
|
8,884
|
How do I report a cash withdrawal that wasn't me?
| 49
|
trimmed_train
|
5,654
|
Transfer could not be completed due to being declined.
| 43
|
trimmed_train
|
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