id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,770
|
Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet.
| 71
|
trimmed_train
|
3,841
|
I refuse to verify my identity.
| 28
|
trimmed_train
|
2,778
|
I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on?
| 16
|
trimmed_train
|
9,181
|
I want to start using my card.
| 56
|
trimmed_train
|
2,706
|
I do not know where the transaction is.
| 16
|
trimmed_train
|
9,774
|
How do I verify my identity online
| 3
|
trimmed_train
|
8,267
|
Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?
| 61
|
trimmed_train
|
9,304
|
You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.
| 56
|
trimmed_train
|
9,978
|
I need a new card and I live in the United States.
| 68
|
trimmed_train
|
6,762
|
My card has an issue, the payment has been deferred.
| 76
|
trimmed_train
|
6,111
|
I made a transfer recently but it has not changed on my dashboard.
| 13
|
trimmed_train
|
759
|
If my cash withdrawal is still not showing, is something wrong?
| 72
|
trimmed_train
|
3,929
|
My identity is unable to be verified.
| 26
|
trimmed_train
|
3,575
|
After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?
| 33
|
trimmed_train
|
5,445
|
I want a refund on this.
| 53
|
trimmed_train
|
3,583
|
I didn't make this payment!
| 33
|
trimmed_train
|
8,421
|
What is the procedure for depositing a virtual card
| 7
|
trimmed_train
|
79
|
maximum how many days get the courier?
| 22
|
trimmed_train
|
9,455
|
Why do I see extra charges for withdrawing my money?
| 39
|
trimmed_train
|
4,425
|
What are the disposable virtual card limits?
| 51
|
trimmed_train
|
4,743
|
I am not recognizing a debit payment from my account.
| 17
|
trimmed_train
|
7,717
|
How many digits identify the top-up verification code?
| 55
|
trimmed_train
|
7,269
|
I need to know how much it costs to transfer funds.
| 29
|
trimmed_train
|
4,421
|
How many payments can I make using a virtual card?
| 51
|
trimmed_train
|
9,579
|
My card is about to expired what will happen?
| 23
|
trimmed_train
|
1,883
|
How much would it cost me if I transfer?
| 59
|
trimmed_train
|
9,655
|
Can I use my American Express card with Apple Pay?
| 30
|
trimmed_train
|
9,506
|
Why did withdrawing money cost me extra?
| 39
|
trimmed_train
|
5,611
|
Seems like my transfer was declined how come?
| 43
|
trimmed_train
|
8,155
|
What fees do you charge for the standard card?
| 11
|
trimmed_train
|
1,260
|
Why won't my card work.
| 74
|
trimmed_train
|
9,720
|
Can I use American express with apple pay? Why does it make my top up not work?
| 30
|
trimmed_train
|
6,967
|
Please help me change my PIN.
| 21
|
trimmed_train
|
484
|
I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?
| 18
|
trimmed_train
|
2,757
|
I did a money transaction and the recipient doesn't see it
| 16
|
trimmed_train
|
846
|
My account says a withdrawal is pending - why can't I take cash out of the ATM?
| 72
|
trimmed_train
|
2,263
|
Are there any top-up limits that I must follow?
| 9
|
trimmed_train
|
5,412
|
I would like to cancel my order.
| 53
|
trimmed_train
|
652
|
What am I being charged an extra pound when I haven't bought something worth that much?
| 34
|
trimmed_train
|
6,499
|
How will I know where my funds are coming from?
| 25
|
trimmed_train
|
6,607
|
How long does a European transfer take?
| 69
|
trimmed_train
|
182
|
Can you please reactivate my card?
| 36
|
trimmed_train
|
684
|
Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge?
| 34
|
trimmed_train
|
3,009
|
Is it possible to order a virtual card?
| 27
|
trimmed_train
|
9,501
|
Why was there an extra charge with the withdrawal of my money?
| 39
|
trimmed_train
|
3,828
|
Why is it required to verify my identity?
| 28
|
trimmed_train
|
4,875
|
How can I go about resetting my passcode?
| 1
|
trimmed_train
|
6,942
|
Is going to a bank only way to change my PIN?
| 21
|
trimmed_train
|
7,507
|
What caused my transfer to fail?
| 41
|
trimmed_train
|
9,890
|
Can the card be mailed to Europe?
| 68
|
trimmed_train
|
3,502
|
my statement contains an unknown payment
| 33
|
trimmed_train
|
1,415
|
How do I go about exchanging currencies with this app?
| 62
|
trimmed_train
|
548
|
My payment had a wrong exchange rate.
| 18
|
trimmed_train
|
6,261
|
How do I get my card back quickly from a bank machine that it?
| 45
|
trimmed_train
|
7,273
|
I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?
| 29
|
trimmed_train
|
9,410
|
I got cash and was charged a fee that shouldn't be there!
| 39
|
trimmed_train
|
2,659
|
I just saw a fee on my account. When do these get charged?
| 38
|
trimmed_train
|
444
|
Why is your exchange rate so bad?
| 18
|
trimmed_train
|
7,526
|
Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?
| 41
|
trimmed_train
|
5,894
|
Why was my payment declined? I keep trying my card but it's not working.
| 19
|
trimmed_train
|
1,105
|
Are the delivery days flexible? My schedule only allows me to be a available on specific dates.
| 52
|
trimmed_train
|
3,315
|
I placed a cash deposit in my account but I can't see it yet.
| 12
|
trimmed_train
|
5,903
|
Why won't you accept my payment? I keep trying with this card and it's not working.
| 19
|
trimmed_train
|
8,320
|
I didn't receive the correct exchange rate when I got cash.
| 61
|
trimmed_train
|
3,269
|
Why did my top-up not go through?
| 58
|
trimmed_train
|
2,394
|
I received a different amount of cash than what I entered.
| 0
|
trimmed_train
|
5,140
|
Why hasn't my card payment cleared yet?
| 20
|
trimmed_train
|
6,712
|
What is the estimated wait time for transfers from the US?
| 69
|
trimmed_train
|
2,328
|
limits on top ups
| 9
|
trimmed_train
|
5,692
|
Why is my refund not visible on my statement?
| 50
|
trimmed_train
|
4,282
|
How do I top up on my card?
| 54
|
trimmed_train
|
7,441
|
Transfer isn't working?
| 41
|
trimmed_train
|
3,871
|
My identity hasn't been verified. Can I use my account?
| 28
|
trimmed_train
|
9,935
|
Can I get a card if I don't reside in the UK?
| 68
|
trimmed_train
|
8,947
|
Is there any cost to change foreign money to local?
| 40
|
trimmed_train
|
6,701
|
Can I transfer something urgently from China? How long does it take?
| 69
|
trimmed_train
|
1,648
|
My daughter needs to open account.
| 35
|
trimmed_train
|
2,739
|
wheres my money receipt
| 16
|
trimmed_train
|
4,407
|
How many active transactions can I make with a disposable card?
| 51
|
trimmed_train
|
167
|
I finally got my card. Now I want to link it. Is that something you have to do or can I do that?
| 36
|
trimmed_train
|
8,825
|
What is this cash withdrawal on my statement?
| 49
|
trimmed_train
|
4,969
|
Why can't I take money from my account?
| 2
|
trimmed_train
|
5,390
|
My statement has a charge that shouldn't have been made.
| 53
|
trimmed_train
|
3,944
|
There is no way for me to prove my identity.
| 26
|
trimmed_train
|
232
|
Where in the app do I go to make my new card show up?
| 36
|
trimmed_train
|
3,014
|
Where do I order a virtual card?
| 27
|
trimmed_train
|
1,863
|
Is there a charge for transfers?
| 59
|
trimmed_train
|
9,200
|
I would like to activate my card.
| 56
|
trimmed_train
|
6,216
|
make my account go away
| 15
|
trimmed_train
|
1,211
|
What are the auto top-up policies?
| 4
|
trimmed_train
|
213
|
I want to link my new card. Can you help?
| 36
|
trimmed_train
|
8,609
|
Was there a problem with topping up?
| 8
|
trimmed_train
|
2,059
|
Can you tell me why my pop-up is still pending?
| 67
|
trimmed_train
|
4,634
|
Please help my find out why there is an odd direct debit in my records.
| 17
|
trimmed_train
|
5,303
|
My phone is at the hotel. How can I use the app?
| 37
|
trimmed_train
|
6,016
|
I'm confused as to why my transfer is still listed as pending on the website.
| 13
|
trimmed_train
|
7,046
|
Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?
| 48
|
trimmed_train
|
7,163
|
I didn't know there was a charge for tranferring. What is the charge?
| 29
|
trimmed_train
|
9,239
|
What steps do I have to take to activate my card?
| 56
|
trimmed_train
|
7,447
|
Why hasn't my transfer gone through
| 41
|
trimmed_train
|
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