id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
3,710 | How can I edit my personal details in the app? | 31 | trimmed_train |
6,403 | I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct. | 66 | trimmed_train |
7,364 | How do I get money from friends? | 47 | trimmed_train |
3,196 | Please explain why the funds I added were returned to my account. | 58 | trimmed_train |
8,173 | My disposable virtual card got rejected | 10 | trimmed_train |
8,191 | What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym? | 10 | trimmed_train |
8,489 | Why isn't my topup working? | 8 | trimmed_train |
798 | How do I get my cash withdrawal to show? | 72 | trimmed_train |
549 | The exchange rate for my electronic payment is incorrect. | 18 | trimmed_train |
3,072 | Is there a way to get a virtual card? | 27 | trimmed_train |
7,504 | I couldnt transfer money from my account. | 41 | trimmed_train |
6,453 | I was charged twice for the same thing. | 66 | trimmed_train |
1,641 | I need to set up an account for my daughter, how would I do that? | 35 | trimmed_train |
8,913 | What do I do when a charge has been made that I did not make? | 49 | trimmed_train |
7,079 | My funds are not transferring to my bank. Why is this not working? | 48 | trimmed_train |
2,008 | Why is the top-up I made still pending. | 67 | trimmed_train |
8,525 | My top up has failed | 8 | trimmed_train |
2,492 | I asked for cash but I did not receive all the funds | 0 | trimmed_train |
3,590 | One of my card payments, I don't recognise the name of the merchant. | 33 | trimmed_train |
4,099 | how do i get a pin for my card | 32 | trimmed_train |
2,086 | I didn't want to make a transaction, I want to revert it | 44 | trimmed_train |
8,241 | I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount! | 61 | trimmed_train |
5,753 | Card refund is not showing up in my statement. | 50 | trimmed_train |
2,478 | The ATM is messed up. It gave me less than I wanted. | 0 | trimmed_train |
9,197 | Activate my card | 56 | trimmed_train |
1,782 | Should i uninstall the app before i try it again? | 42 | trimmed_train |
410 | My payment has an incorrect exchange rate. | 18 | trimmed_train |
7,008 | What are the reasons a beneficiary would be denied? | 48 | trimmed_train |
9,636 | My card is about to expire. Where do I get a new one. | 23 | trimmed_train |
710 | There is an extra $1 charge on my statement, why is that? | 34 | trimmed_train |
1,069 | Can I pay more to get it deliver quicker? | 52 | trimmed_train |
9,936 | If I don't live in the UK, can I get a card? | 68 | trimmed_train |
1,408 | I no longer need AUD, I need GBP instead, how can I make this happen? | 62 | trimmed_train |
217 | Where can I link a new card? | 36 | trimmed_train |
775 | How long will my cash withdrawal take | 72 | trimmed_train |
2,332 | my atm transaction was wrong | 0 | trimmed_train |
4,382 | Am I limited on the amount of disposable cards I can possess? | 51 | trimmed_train |
1,486 | I think that my card has been stolen! | 65 | trimmed_train |
4,508 | What do I do if I believe to be a victim of credit card fraud? | 75 | trimmed_train |
8,234 | I believe I got a wrong exchange rate when I got cash. | 61 | trimmed_train |
940 | What fiduciary currencies are supported for tenure and exchange? | 6 | trimmed_train |
6,481 | where exactly does money come from | 25 | trimmed_train |
8,041 | Can I use cash to top up | 57 | trimmed_train |
3,417 | Why did the cash deposit not show up in my account? | 12 | trimmed_train |
2,290 | Tell me about the limit for top ups. | 9 | trimmed_train |
5,517 | I want a refund for an item | 53 | trimmed_train |
4,536 | What should I do if I think that someone might be using me card? | 75 | trimmed_train |
603 | Why is there an extra pound charge that is pending? | 34 | trimmed_train |
7,140 | Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong? | 48 | trimmed_train |
4,328 | I have a new card. How do i top it up? | 54 | trimmed_train |
2,483 | I tried pulling out money at the ATM and it gave me an incorrect amount back. | 0 | trimmed_train |
8,754 | Help me find the transfer that I did. | 71 | trimmed_train |
7,297 | I noticed that there was an extra charge fee on my account. Could You explain to me why? | 29 | trimmed_train |
4,333 | How can I use my credit card to transfer money? | 54 | trimmed_train |
664 | I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away. | 34 | trimmed_train |
4,953 | Why is my ATM cash withdrawal not working? | 2 | trimmed_train |
2,672 | I was charged an extra fee for a card payment. I was unaware of these fees beforehand. | 38 | trimmed_train |
9,098 | Do you charge extra for topping up with a debit or credit card? | 73 | trimmed_train |
4,911 | I think I forgot my passcode | 1 | trimmed_train |
2,583 | What is this extra fee? | 38 | trimmed_train |
8,958 | What's the exchange fee? | 40 | trimmed_train |
8,341 | Can you please check the exchange rate when I was getting cash? | 61 | trimmed_train |
4,938 | The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account? | 2 | trimmed_train |
9,451 | While getting cash, I was charged a fee. | 39 | trimmed_train |
4,961 | My ATM withdrawal was declined. | 2 | trimmed_train |
7,790 | Why is top-up verified? | 55 | trimmed_train |
760 | I noticed on my online statement that an ATM withdrawal I made early is still pending. Is this accurate? | 72 | trimmed_train |
1,515 | My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately? | 65 | trimmed_train |
308 | What's the process for exchanges? | 5 | trimmed_train |
5,082 | How come the ATM won't give me my money? | 2 | trimmed_train |
327 | What are Interbanks current exchange rates? | 5 | trimmed_train |
6,776 | What happens when a payment is reverted? | 76 | trimmed_train |
2,393 | I did not receive my full withdrawal amount | 0 | trimmed_train |
7,030 | Why didn't my transfer to a beneficiary go through? | 48 | trimmed_train |
2,463 | I requested money from the ATM and it didn't give me as much as I requested. | 0 | trimmed_train |
1,403 | Do you support changing the currency I use? | 62 | trimmed_train |
4,758 | Unusual direct deposit | 17 | trimmed_train |
2,338 | I didn't get the all the cash i wanted from the atm | 0 | trimmed_train |
6,108 | Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet. | 13 | trimmed_train |
2,987 | What are the various currencies and cards that you offer support for? | 14 | trimmed_train |
4,865 | I can't log into my account because I lost my password | 1 | trimmed_train |
8,861 | According to the app, I got cash from an ATM but I haven't made any transactions. | 49 | trimmed_train |
6,878 | My payment was stopped | 76 | trimmed_train |
2,889 | Will my other US credit card be accepted? | 14 | trimmed_train |
1,063 | How long will it take to get to the US? | 52 | trimmed_train |
4,468 | There are strange transactions on my account. What should I do if I think someone stole my details? | 75 | trimmed_train |
1,831 | How much is it to receive money? | 59 | trimmed_train |
6,873 | My card payment might have been reverted. | 76 | trimmed_train |
2,493 | The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this? | 0 | trimmed_train |
7,970 | I would like to use this cheque to top up. Can you tell me how to do that? | 57 | trimmed_train |
6,501 | Is there a way to view the history on where my funds came from? | 25 | trimmed_train |
2,244 | What is the maximum I can top up? | 9 | trimmed_train |
5,006 | I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it. | 2 | trimmed_train |
9,336 | What is the proper way to activate a card? | 56 | trimmed_train |
1,378 | Is currency exchange possible? | 62 | trimmed_train |
7,277 | I was charged a fee when I transferred my funds, why? | 29 | trimmed_train |
2,381 | I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got. | 0 | trimmed_train |
840 | Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged? | 72 | trimmed_train |
9,952 | How many countries do you work in? | 68 | trimmed_train |
35 | Can I get an update on my replacement card? | 22 | trimmed_train |
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