id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1 value |
|---|---|---|---|
7,228 | Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this? | 29 | trimmed_train |
9,049 | My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices. | 40 | trimmed_train |
8,775 | I made a bank transfer and the balance hasn't updated yet. | 71 | trimmed_train |
2,036 | The top-up is broken. | 67 | trimmed_train |
7,754 | What is the verification process for a top up card? | 55 | trimmed_train |
4,553 | Where is the closest ATM to me? | 46 | trimmed_train |
2,351 | The cash I wanted wasn't there. | 0 | trimmed_train |
6,281 | My card is stuck inside the ATM. | 45 | trimmed_train |
9,696 | need help with google pay top up | 30 | trimmed_train |
5,626 | Could not complete transfer, states 'declined' | 43 | trimmed_train |
1,646 | DO I have to be 18 to open an account? | 35 | trimmed_train |
7,077 | Why can't I use this beneficiary? | 48 | trimmed_train |
2,495 | I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do? | 0 | trimmed_train |
5,199 | I have a payment that hasn't went through yet. | 20 | trimmed_train |
2,477 | The atm didn'y give me all the cash | 0 | trimmed_train |
1,517 | My card has been lost! help! | 65 | trimmed_train |
4,011 | I don't know my PIN, how can I find that out? | 32 | trimmed_train |
8,577 | I need information explaining why my top-up failed to go through | 8 | trimmed_train |
9,798 | What steps do I need to take for the identity checking process? | 3 | trimmed_train |
4,458 | What is the number of transactions for one disposable card? | 51 | trimmed_train |
4,141 | Can I choose whether I receive a Visa or a Mastercard card? | 64 | trimmed_train |
3,960 | My app says that I'm not verified. | 26 | trimmed_train |
9,756 | i have been trying to add money with apple pay but it wont work, why? | 30 | trimmed_train |
9,019 | Will there be a cost if I exchange currency? | 40 | trimmed_train |
8,092 | Help me order my card. | 11 | trimmed_train |
9,695 | how do i set up my apple pay watch to connect to my account | 30 | trimmed_train |
1,650 | Do you offer account's for minors? | 35 | trimmed_train |
7,344 | Will my GPB update my salary | 47 | trimmed_train |
1,518 | What do I do if my card has been lost or stolen? | 65 | trimmed_train |
2,141 | I have a transaction and would like to know if I it's cancelable? | 44 | trimmed_train |
3,922 | The app does not believe that I am myself | 26 | trimmed_train |
4,674 | I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain? | 17 | trimmed_train |
3,319 | I put some money in my account the other day and it's not gone in yet, can you help with this? | 12 | trimmed_train |
7,133 | Why is this not letting me exchange crypto? I need help making this transaction go through. | 48 | trimmed_train |
6,304 | My card is stuck inside the ATM, what am I supposed to do? | 45 | trimmed_train |
9,689 | Can I use my apple watch to top up? | 30 | trimmed_train |
9,194 | It won't let me activate my card. | 56 | trimmed_train |
4,459 | I think someone is using my card without my permission! | 75 | trimmed_train |
9,005 | Will I have to pay extra to exchange money? | 40 | trimmed_train |
5,851 | What is the reason my payment was not accepted? | 19 | trimmed_train |
9,377 | Am I charged more for using the ATM? | 39 | trimmed_train |
5,398 | What is the refund policy? | 53 | trimmed_train |
3,313 | Why did my cash deposit not show up? | 12 | trimmed_train |
3,639 | I didn't make a payment that shows in my app. | 33 | trimmed_train |
3,276 | What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working. | 58 | trimmed_train |
7,686 | Can you explain to me the way to verify my top up has gone through? | 55 | trimmed_train |
9,729 | i received my American Express in Apple pay, is there a reason why top up is not working? | 30 | trimmed_train |
7,805 | I'd like to order an additional card | 63 | trimmed_train |
1,031 | Can I choose the day it's delivered? | 52 | trimmed_train |
8,619 | About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer? | 71 | trimmed_train |
7,593 | Where can I find out how to transfer money into my account. | 70 | trimmed_train |
9,626 | Am I able to have a card sent to China? | 23 | trimmed_train |
8,083 | What areas are cards delivered to? | 11 | trimmed_train |
8,523 | My credit card was just denied for top up! Can you tell me why this happened and what's going on? | 8 | trimmed_train |
573 | Why is there a 1 euro fee on my statement? | 34 | trimmed_train |
5,320 | I lost my phone and need help so someone doesn't access my account. | 37 | trimmed_train |
4,301 | what happened to the money after i put in the wrong info and it got declined | 54 | trimmed_train |
2,687 | Is there an allowance on cards? | 38 | trimmed_train |
7,070 | I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here? | 48 | trimmed_train |
5,690 | Why am I still waiting for my refund | 50 | trimmed_train |
4,972 | I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it. | 2 | trimmed_train |
9,923 | Can I use it outside of Europe? | 68 | trimmed_train |
6,175 | How do I delete my account? I am dissatisfied with the service. | 15 | trimmed_train |
8,037 | Can I top up online? | 57 | trimmed_train |
9,428 | Is there a charge for cash withdrawals? I always thought it was free. | 39 | trimmed_train |
4,821 | I forgot my passcode. Now what? | 1 | trimmed_train |
390 | What is the system for determining the exchange rate? | 5 | trimmed_train |
2,984 | do you accept from usa credit card? | 14 | trimmed_train |
5,042 | I tried to use the ATM today but it would not accept my card. | 2 | trimmed_train |
6,894 | If I want to select a new PIN what do I do? | 21 | trimmed_train |
2,874 | Can you tell me what currencies I can use to add money? | 14 | trimmed_train |
644 | What is this fee debit on my account? | 34 | trimmed_train |
5,112 | Why is my purchase showing as pending? | 20 | trimmed_train |
5,491 | How can I go about getting a refund? | 53 | trimmed_train |
5,583 | It declined my transfer. | 43 | trimmed_train |
6,606 | When will my transfer post to my account? | 69 | trimmed_train |
747 | My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already. | 72 | trimmed_train |
5,665 | My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this? | 43 | trimmed_train |
418 | The exchange rate on my payment doesn't look right | 18 | trimmed_train |
1,576 | Would it be possible to open up an account for children? | 35 | trimmed_train |
6,605 | How long should I have to wait before I see the transfer in my account? | 69 | trimmed_train |
8,954 | Is there any type of fee for currency exchange? | 40 | trimmed_train |
4,654 | There is a mysterious debit transaction on my statement | 17 | trimmed_train |
1,200 | I want to add money automatically when I travel. | 4 | trimmed_train |
1,890 | Is there a charge for receiving money? | 59 | trimmed_train |
2,896 | why don't you accept american express for adding money to my account | 14 | trimmed_train |
741 | Why is the cash withdrawal under pending? | 72 | trimmed_train |
7,884 | How do I receive more physical cards | 63 | trimmed_train |
4,158 | What do I have to do to get a Visa card? | 64 | trimmed_train |
7,389 | May I get my salary paid out in a different currency? | 47 | trimmed_train |
2,155 | I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away. | 44 | trimmed_train |
8,992 | Fees for currency exchange | 40 | trimmed_train |
706 | There is an extra 1£ charge on my app. Why did you charge me extra? | 34 | trimmed_train |
5,123 | Why is my card payment still pending? | 20 | trimmed_train |
9,135 | Is there a fee for topping off a US card? | 73 | trimmed_train |
7,689 | Where is the top-up verification code located? | 55 | trimmed_train |
6,843 | I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here? | 76 | trimmed_train |
6,150 | This company is bad, delete my account now. | 15 | trimmed_train |
4,524 | Questionable transactions on my account. | 75 | trimmed_train |
7,783 | I just want to top-up, why do I need to verify anything? | 55 | trimmed_train |
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