id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
6,013 | How long is a transfer in the pending status? | 13 | trimmed_train |
2,411 | The ATM is showing it gave me the money I requested but I didn't get that amount. | 0 | trimmed_train |
9,040 | Does it cost anything to do currency exchanges? | 40 | trimmed_train |
7,145 | How can I transfer money to a beneficiary? | 48 | trimmed_train |
7,064 | Why would a transfer to a beneficiary not go through? | 48 | trimmed_train |
5,366 | I left my phone at the hotel. | 37 | trimmed_train |
9,498 | Why did you charge me extra when I withdrew cash? | 39 | trimmed_train |
1,809 | How do I troubleshoot when contactless doesn't work? | 42 | trimmed_train |
5,333 | Can I still access the app even though my phone was stolen? | 37 | trimmed_train |
2,422 | I tried to withdraw 40 pounds but only 20 came out. Did you steal my money? | 0 | trimmed_train |
6,780 | I used my card to make a payment and wondered why the payment was reverted? | 76 | trimmed_train |
7,279 | So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair. | 29 | trimmed_train |
4,731 | I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is? | 17 | trimmed_train |
3,049 | I would love one of the virtual cards! | 27 | trimmed_train |
9,301 | With my new card, how may I activate it? | 56 | trimmed_train |
8,977 | Since I need to exchange currencies frequently, would you be able to offer me a discount? | 40 | trimmed_train |
1,088 | How long until the card arrives? | 52 | trimmed_train |
2,046 | How long does it take for a top up to be approved? | 67 | trimmed_train |
4,740 | My account shows a direct debit charge that I have never seen before | 17 | trimmed_train |
1,457 | Can you tell me how to get AUD not GBP? | 62 | trimmed_train |
3,134 | Is there restrictions on where I can use my card? | 60 | trimmed_train |
6,445 | Why are there multiple transactions showing for one purchase? | 66 | trimmed_train |
5,934 | My payment for my card is not working | 19 | trimmed_train |
5,086 | Why wouldn't my withdrawal go through? | 2 | trimmed_train |
4,063 | still need to get card pin | 32 | trimmed_train |
2,982 | What card or currency can I use to pay? | 14 | trimmed_train |
2,467 | I could not get the cash I wanted | 0 | trimmed_train |
9,870 | For the identity check, what kind of documents do I need to have? | 3 | trimmed_train |
4,288 | How do I top up by card? | 54 | trimmed_train |
4,219 | Can I get a Visa from you? | 64 | trimmed_train |
4,614 | What ATMs can I use this card at? | 46 | trimmed_train |
604 | I was wrongfully charged one pound. | 34 | trimmed_train |
6,732 | I think my card payment has been refunded | 76 | trimmed_train |
514 | I guess exchange rate for my payment was not correct, as i charged extra on the last saturday. | 18 | trimmed_train |
8,864 | I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank? | 49 | trimmed_train |
7,453 | The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why | 41 | trimmed_train |
4,441 | How many disposable cards can I make in a day? | 51 | trimmed_train |
7,795 | I'm being asked for a verification code. Where do I find it? | 55 | trimmed_train |
4,168 | No Visa please. I want to continue with Mastercard. | 64 | trimmed_train |
9,029 | How much is the charge for a foreign currency exchange? | 40 | trimmed_train |
5,438 | I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet. | 53 | trimmed_train |
6,531 | I need to see where my money came from. | 25 | trimmed_train |
2,944 | I have an American Express that I'd like to add money to my account with. | 14 | trimmed_train |
8,232 | When I made a cash transfer abroad the wrong exchange rate was applied | 61 | trimmed_train |
9,973 | Do you support all countries? | 68 | trimmed_train |
4,774 | There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money. | 17 | trimmed_train |
6,512 | Where do my available funds come from? | 25 | trimmed_train |
1,047 | How long should I wait for the card to arrive? | 52 | trimmed_train |
4,200 | I need to get visa and mastercard | 64 | trimmed_train |
2,627 | Why was I charged an additional fee when paying with card? | 38 | trimmed_train |
8,056 | Are cards delivered to my location? | 11 | trimmed_train |
9,333 | What do I need to do in order to use my card I just got? | 56 | trimmed_train |
9,958 | I live in America, but I would like a card. | 68 | trimmed_train |
146 | Was there a number to track that I could get? | 22 | trimmed_train |
3,609 | where is my unknown payment from? | 33 | trimmed_train |
1,711 | Where can I go to get my PIN unblocked? | 24 | trimmed_train |
862 | Can you please tell me why my cash withdrawal is still pending? | 72 | trimmed_train |
2,164 | I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account? | 44 | trimmed_train |
6,946 | I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM? | 21 | trimmed_train |
6,944 | Is it possible to change my pin if i am out of the country? | 21 | trimmed_train |
5,711 | How can I investigate a missing refund? | 50 | trimmed_train |
9,845 | What documentation is needed for the identity check? | 3 | trimmed_train |
4,221 | Which one are you? Visa or Mastercard? | 64 | trimmed_train |
3,240 | Hi there, I came across a problem with my top up and my money is missing, was there a system error? | 58 | trimmed_train |
2,804 | My transfer isn't in | 16 | trimmed_train |
5,946 | I'm not sure why my payment has been declined? Please tell me why, I thought it was all good. | 19 | trimmed_train |
7,982 | Can I write a cheque to top up? | 57 | trimmed_train |
2,202 | Cancel my transfer, please. | 44 | trimmed_train |
2,435 | I haven't received my cash yet. | 0 | trimmed_train |
5,584 | My recent transfer didn't go through - why not? | 43 | trimmed_train |
8,122 | What is the process for getting an actual physical card? | 11 | trimmed_train |
459 | I purchased something abroad and the incorrect exchange rate was applied. | 18 | trimmed_train |
9,802 | Where do I go to fill out the identity form? | 3 | trimmed_train |
5,038 | Why can't I get cash from the ATM? | 2 | trimmed_train |
1,307 | Please help. The card won't work. | 74 | trimmed_train |
4,878 | I can't log in | 1 | trimmed_train |
4,269 | Why can't I see my top up? | 54 | trimmed_train |
7,021 | What is the reason I couldn't do a transfer to a beneficiary? | 48 | trimmed_train |
7,562 | When I attempted to make a transfer, it failed. | 41 | trimmed_train |
6,895 | How can I change my PIN without going to the bank? | 21 | trimmed_train |
3,478 | When will my balance reflect a deposit? | 12 | trimmed_train |
8,211 | I believe a wrong exchange rate was applied towards a cash transaction I made abroad. | 61 | trimmed_train |
6,487 | Can I trace where my funds came from? | 25 | trimmed_train |
3,117 | Where can I use my Mastercard? | 60 | trimmed_train |
6,523 | What do I need to see my source of money? | 25 | trimmed_train |
8,510 | Is there any reason why my card didn't work when I tried to top up? | 8 | trimmed_train |
1,077 | I ordered my card a couple weeks ago and haven't received it yet. When can I expect it? | 52 | trimmed_train |
2,569 | I paid with my card and got charged an extra fee, what's up with that? | 38 | trimmed_train |
8,109 | Can I receive my card anywhere? | 11 | trimmed_train |
7,650 | My money is all gone. What ways are okay to add money to my account? | 70 | trimmed_train |
4,793 | A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed? | 17 | trimmed_train |
9,558 | How do I order a new card? The current one is about to expire. | 23 | trimmed_train |
5,406 | If I bought something I didn't like, can I get a refund? | 53 | trimmed_train |
3,304 | I deposited cash but it isn't showing up in my account | 12 | trimmed_train |
8,297 | The amount of cash I requested to withdrawal did not match what I received when exchanged | 61 | trimmed_train |
3,644 | I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges? | 33 | trimmed_train |
897 | What are the fiat currencies used? | 6 | trimmed_train |
5,090 | I was declined when I tried to take out cash! | 2 | trimmed_train |
5,667 | Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help. | 43 | trimmed_train |
4,209 | Do I get Visa or Mastercard? | 64 | trimmed_train |
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