id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,618 | Why am I charged a fee when using my debit or credit card? | 38 | trimmed_train |
7,164 | I transferred money, why was charged for an extra fee? | 29 | trimmed_train |
1,616 | What is the youngest age for an account? | 35 | trimmed_train |
5,871 | I'm sure I have enough money so why didn't the store accept my card? | 19 | trimmed_train |
6,205 | Please delete this account. | 15 | trimmed_train |
6,774 | I was checking my statement and I think one of my card payments has reverted | 76 | trimmed_train |
5,170 | My purchase from this morning still is pending. | 20 | trimmed_train |
2,174 | I made a mistake when making my last transfer, please cancel before it goes thru. | 44 | trimmed_train |
1,479 | How do I replace a stolen card? | 65 | trimmed_train |
8,961 | How much extra will I be charged for exchanging foreign currency? | 40 | trimmed_train |
207 | I received my card. How do I link it to the app? | 36 | trimmed_train |
4,862 | I lost the code and can not get into the app. Help! | 1 | trimmed_train |
3,248 | Why has my top-up been returned to my account? | 58 | trimmed_train |
7,380 | My friend wants to send me money, can she? | 47 | trimmed_train |
3,006 | want to know how to get virtual card | 27 | trimmed_train |
2,191 | How do I go about cancelling a transaction? | 44 | trimmed_train |
6,234 | I'm not happy, I want to close my account. | 15 | trimmed_train |
4,537 | I might be paranoid, but someone may be using my card. | 75 | trimmed_train |
4,453 | Who can request disposable cards? | 51 | trimmed_train |
1,897 | Do you take SWIFT transfers? | 59 | trimmed_train |
7,558 | When I tried to transfer funds to my friend today I was unable to do so, why? | 41 | trimmed_train |
1,421 | If I need to make an exchange from USD to GBP, how can I do so in the app? | 62 | trimmed_train |
3,351 | I've deposited a check but the cash isn't showing that it's there yet. | 12 | trimmed_train |
9,769 | Is it possible to use my apple watch for topping up? | 30 | trimmed_train |
6,035 | How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up? | 13 | trimmed_train |
6,733 | I made a payment and it was reverted and wanted to know why? | 76 | trimmed_train |
8,607 | Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up? | 8 | trimmed_train |
9,042 | If someone in a different country sends me money, do I have to pay a fee? | 40 | trimmed_train |
1,303 | I can't use my card for anything | 74 | trimmed_train |
6,590 | How can I verify my source of funds? | 25 | trimmed_train |
1,471 | My plans may change so I may need to change from GBP to AUD. | 62 | trimmed_train |
2,193 | I would like to cancel a transfer | 44 | trimmed_train |
8,528 | How do I know if my top up worked? | 8 | trimmed_train |
713 | Why is there a fee added to my statement? | 34 | trimmed_train |
9,152 | What do I need to know about topping up? | 73 | trimmed_train |
9,971 | where do you have locations at | 68 | trimmed_train |
1,130 | I will be traveling. Can I add money automatically? | 4 | trimmed_train |
4,176 | Can I choose between Mastercard and Visa? | 64 | trimmed_train |
3,235 | I topped up and now my money is not there anymore! What happened to it? | 58 | trimmed_train |
4,533 | i dont recognise some of these transactions, i think someone has my card details | 75 | trimmed_train |
3,988 | Help me verify my identity. | 26 | trimmed_train |
4,784 | There is a direct debit charge that I don't recognize, what can I do? | 17 | trimmed_train |
2,641 | Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about. | 38 | trimmed_train |
6,319 | I was charged for the same thing twice | 66 | trimmed_train |
5,607 | Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue. | 43 | trimmed_train |
1,600 | I am 16 and just started working at McDonalds can I deposit my checks at your bank? | 35 | trimmed_train |
8,557 | I requested for a top-up but it has not reflected | 8 | trimmed_train |
5,663 | I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct. | 43 | trimmed_train |
8,478 | Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives. | 8 | trimmed_train |
1,553 | I lost my card. Can you help me? | 65 | trimmed_train |
9,332 | i cannot seem to activate card | 56 | trimmed_train |
9,737 | Why isn't my Google Pay top up working for me? Did I do something wrong? | 30 | trimmed_train |
691 | I checked my statement and am being charged one pound. Where did this charge come from? | 34 | trimmed_train |
8,288 | What on earth is up with the exchange rate! This should have been a much higher amount of cash | 61 | trimmed_train |
8,319 | I am reluctant to use ATMs international because I don't get an accurate exchange rate | 61 | trimmed_train |
9,967 | Can I have a card even if I am not living in the UK? | 68 | trimmed_train |
6,863 | Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening? | 76 | trimmed_train |
7,195 | I was charged a fee for the transfer, but can you tell me why? | 29 | trimmed_train |
4,053 | How do I locate my PIN now that I have my card? | 32 | trimmed_train |
7,166 | Is there a fee that comes with transfers? | 29 | trimmed_train |
3,976 | I can't verify my ID. Why? | 26 | trimmed_train |
383 | Can you explain your exchange rates basis? | 5 | trimmed_train |
9,071 | how much does it cost to add money to my card | 73 | trimmed_train |
6,242 | I need to close my account as soon as possible. | 15 | trimmed_train |
6,328 | I have a transaction showing multiple times. | 66 | trimmed_train |
6,555 | Is there a way to lookup where funds came from? | 25 | trimmed_train |
6,868 | Did a card payment that I made get cancelled? | 76 | trimmed_train |
3,258 | I got notified that my top up has been reverted. Why? | 58 | trimmed_train |
9,051 | Are there any fees when exchanging to foreign currencies? | 40 | trimmed_train |
9,826 | with what can I verify my identity? | 3 | trimmed_train |
3,956 | I am having trouble with the app recognizing me. | 26 | trimmed_train |
9,839 | Can I verify my identity? | 3 | trimmed_train |
6,880 | My payment did not go through because the app reverted it | 76 | trimmed_train |
9,568 | I need to order a new card as my old one will expire soon. Can you tell me how to order a new one? | 23 | trimmed_train |
1,497 | I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this? | 65 | trimmed_train |
2,314 | I need someone to assist me with explaining how much I can top-up. | 9 | trimmed_train |
9,548 | What do I do if my card is about to expire? | 23 | trimmed_train |
7,671 | What steps are taken to transfer money into my account? | 70 | trimmed_train |
6,695 | I'm having money transferred from Europe, how long will this take? | 69 | trimmed_train |
2,986 | Do you have a list of the cards and currencies supported? | 14 | trimmed_train |
3,565 | There is a strange payment on my card. | 33 | trimmed_train |
6,545 | What is the source of funds for my money? | 25 | trimmed_train |
2,770 | My transfer has not arrived. | 16 | trimmed_train |
3,163 | I have a reverted top up I made and wanted to know why it didn't go through. | 58 | trimmed_train |
6,168 | How can I close my account, I don't want it. | 15 | trimmed_train |
8,729 | My account balance has not updated to reflect my recent transfer. | 71 | trimmed_train |
3,365 | Why has my account balance not changed after depositing a cheque? | 12 | trimmed_train |
6,426 | There are two of the same charge on my statement. | 66 | trimmed_train |
3,637 | I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back. | 33 | trimmed_train |
9,711 | Is it possible for me to top up with Google Pay? | 30 | trimmed_train |
6,331 | I was double charged at a restaurant can you take the second charge off? | 66 | trimmed_train |
651 | I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge. | 34 | trimmed_train |
761 | I made a cash withdrawal at an ATM but it still says pending in my account. | 72 | trimmed_train |
3,060 | When will I get a virtual card? I haven't gotten one yet | 27 | trimmed_train |
7,544 | What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through. | 41 | trimmed_train |
4,496 | am afraid someone may have gained access to the info on my card. | 75 | trimmed_train |
4,416 | Where can I use a disposable card? | 51 | trimmed_train |
3,018 | Which part of the app do I order virtual cards from? | 27 | trimmed_train |
1,789 | I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again? | 42 | trimmed_train |
5,073 | I could not get money from an ATM | 2 | trimmed_train |
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