id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,481 | I was only given $20 when I tried to get $100 | 0 | trimmed_train |
8,075 | I want to request a physical card | 11 | trimmed_train |
1,439 | What's the procedure with currency exchange? | 62 | trimmed_train |
8,397 | What is the process to create a disposable virtual card? | 7 | trimmed_train |
2,396 | Help, your app is showing a larger WD than I actually did earlier at an ATM. | 0 | trimmed_train |
3,749 | My details need to be changed, how can I do so? | 31 | trimmed_train |
5,891 | My card payment didn't go through. | 19 | trimmed_train |
5,995 | How long does it take for a money transfer to show up? | 13 | trimmed_train |
2,791 | Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check? | 16 | trimmed_train |
7,013 | Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on? | 48 | trimmed_train |
5,740 | I'm supposed to have a refund but it isn't there | 50 | trimmed_train |
2,783 | Why hasn't my friend received the transaction? | 16 | trimmed_train |
8,226 | I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand. | 61 | trimmed_train |
1,757 | Guide me on how to unblock my PIN | 24 | trimmed_train |
9,115 | Will you charge me for topping up with a European card? | 73 | trimmed_train |
5,843 | Tell me why my card payment has been declined. | 19 | trimmed_train |
9,120 | how should i add money to my card | 73 | trimmed_train |
4,423 | Can you tell me if there are limits to disposable virtual cards? | 51 | trimmed_train |
40 | I need to find out where the card is that I ordered. | 22 | trimmed_train |
5,227 | My payment is in the app but hasn't gone through yet | 20 | trimmed_train |
4,473 | I suspect someone used my card. | 75 | trimmed_train |
5,470 | How do I go about getting a refund? | 53 | trimmed_train |
8,186 | This disposable virtual card is not working. | 10 | trimmed_train |
3,162 | I didn't cancel my top-up. | 58 | trimmed_train |
7,705 | I'm trying to verify my top-up card, but I can't find the code...? | 55 | trimmed_train |
806 | Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received. | 72 | trimmed_train |
802 | My cash withdrawal shows as pending still. | 72 | trimmed_train |
5,755 | Please send my refund now. | 50 | trimmed_train |
7,995 | I wish to be able to top up with cash. | 57 | trimmed_train |
4,502 | I am not sure but someone else might be using my card | 75 | trimmed_train |
4,087 | Do you deliver the PIN separately? | 32 | trimmed_train |
9,998 | You provide support in what countries? | 68 | trimmed_train |
7,063 | Will a beneficiary not accept a transfer? | 48 | trimmed_train |
1,187 | When I travel, can it automatically add money in certain intervals? | 4 | trimmed_train |
7,934 | Do you have any options to top up with a cheque on my account? | 57 | trimmed_train |
7,288 | Why am I being charged for transferring money? | 29 | trimmed_train |
5,060 | Why was my atm withdrawl declined | 2 | trimmed_train |
6,187 | Delete my account now please. | 15 | trimmed_train |
9,515 | Are there any express fees if i want my new card faster? | 23 | trimmed_train |
2,017 | top up is still pending | 67 | trimmed_train |
5,353 | If I lost my phone, how can I stop someone from accessing my account through the app? | 37 | trimmed_train |
103 | When will my new card arrive? | 22 | trimmed_train |
899 | How many different currencies can I have my money in? | 6 | trimmed_train |
728 | My statement shows an extra fee - what is it? | 34 | trimmed_train |
4,127 | would a visa or mastercard be more suited to me? | 64 | trimmed_train |
4,214 | Is it possible to get both Mastercard and Visa card from you? | 64 | trimmed_train |
4,061 | How long does it take for me to get my pin | 32 | trimmed_train |
8,889 | There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card? | 49 | trimmed_train |
2,048 | What is taking so long with my top up? | 67 | trimmed_train |
220 | I've obtained the card, how do I enable it on the app? | 36 | trimmed_train |
5,853 | You have declined my payment. | 19 | trimmed_train |
5,539 | How do I receive a refund for my item? | 53 | trimmed_train |
4,271 | Why can't I see the top up I made? | 54 | trimmed_train |
637 | Why has my card been charged an extra pound? | 34 | trimmed_train |
4,667 | A direct debit appears in the app but I didn't authorize it. | 17 | trimmed_train |
4,735 | Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them. | 17 | trimmed_train |
8,337 | On my last trip, I received the incorrect exchange rate. | 61 | trimmed_train |
1,903 | What is the handling fee for transfer? | 59 | trimmed_train |
2,851 | I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through? | 16 | trimmed_train |
4,807 | I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it? | 17 | trimmed_train |
5,084 | Why did the ATM cancel my transaction | 2 | trimmed_train |
6,107 | My transfer's stuck on pending. | 13 | trimmed_train |
2,341 | Did a WD earlier at an ATM. The amount showing in the App is more than I got though. | 0 | trimmed_train |
699 | I need to know what these extra charges are on my statement? | 34 | trimmed_train |
5,261 | Help, my phone was stolen, please advise! | 37 | trimmed_train |
784 | I'm expecting to see a cash withdrawal but I'm still waiting. | 72 | trimmed_train |
9,052 | are there any exchange fees | 40 | trimmed_train |
1,207 | How do I activate auto top-up when traveling? | 4 | trimmed_train |
9,107 | What fees to you have for top ups? | 73 | trimmed_train |
1,217 | What are the restrictions on auto top-up? | 4 | trimmed_train |
5,256 | My phone was stolen! What do I need to do? | 37 | trimmed_train |
6,833 | Can you tell me why my card payment was cancelled? | 76 | trimmed_train |
1,860 | how much will I be charged for making a transfer? | 59 | trimmed_train |
4,897 | How do I reset my password? | 1 | trimmed_train |
1,020 | When will my card be here? | 52 | trimmed_train |
1,618 | At what age can I open an account? | 35 | trimmed_train |
7,646 | Help! My account doesn't show any funds. Is transferring funds an option I can use? | 70 | trimmed_train |
3,307 | Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet. | 12 | trimmed_train |
1,527 | My card was stolen. What do I need to do? | 65 | trimmed_train |
4,753 | I need to cancel a transaction on my debit card. | 17 | trimmed_train |
9,013 | Do you offer a discount for those who perform frequent currency exchanges? | 40 | trimmed_train |
5,747 | I cannot find my refund on my statement. | 50 | trimmed_train |
3,132 | Which merchants accept my card? | 60 | trimmed_train |
8,396 | What are these disposable virtual cards all about? | 7 | trimmed_train |
9,878 | Are these cards available in europe? | 68 | trimmed_train |
957 | Do you provide currency exchange to Euros? | 6 | trimmed_train |
8,325 | I was given the wrong exchange rate when getting cash | 61 | trimmed_train |
7,887 | I am interested in giving a second card to my daughter, how can I make this happen? | 63 | trimmed_train |
4,134 | Would I get a Visa or Mastercard? | 64 | trimmed_train |
5,511 | Are purchases returnable for full refund? | 53 | trimmed_train |
2,350 | Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through. | 0 | trimmed_train |
8,588 | My topping up didn't go through. | 8 | trimmed_train |
4,334 | How do I use my card to top up? | 54 | trimmed_train |
7,914 | I would like to give another card to my daughter, how can I proceed? | 63 | trimmed_train |
9,611 | If my card is going to expire this month, do I need to order a new one? | 23 | trimmed_train |
399 | What is the source of your exchange rates? | 5 | trimmed_train |
2,827 | |I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please? | 16 | trimmed_train |
6,273 | Please send a new card; the ATM ate mine. | 45 | trimmed_train |
12 | Can you track my card for me? | 22 | trimmed_train |
5,035 | Why do I get declined when I try to withdraw cash? | 2 | trimmed_train |
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