id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
1,891 | Can I transfer using SWIFT? | 59 | trimmed_train |
1,276 | Today I was out eating and my card was declined. Why's that? | 74 | trimmed_train |
6,343 | It looks like I was charged twice for a single transaction | 66 | trimmed_train |
8,966 | IS there a fee to exchange currency? | 40 | trimmed_train |
1,176 | Can it add money automatically while travelling | 4 | trimmed_train |
2,587 | how do i avoid charges in the future | 38 | trimmed_train |
7,210 | I thought transfers were free. Why was I charged to transfer? | 29 | trimmed_train |
318 | How do you determine your exchange rates? | 5 | trimmed_train |
6,422 | Help, I was charged twice! | 66 | trimmed_train |
6,865 | Why would a merchant revert a card payment? | 76 | trimmed_train |
5,855 | Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens. | 19 | trimmed_train |
200 | Can I put my old card back in the app? | 36 | trimmed_train |
2,289 | I need to add a serious amount of cash to my card, how do I do that? | 9 | trimmed_train |
5,874 | My card didn't go through. It doesn't make sense. You told me that everything was ok. | 19 | trimmed_train |
8,821 | Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please. | 49 | trimmed_train |
7,979 | Can I top up using my cheque? | 57 | trimmed_train |
9,908 | Although I am not located in the UK area, may i still receive a card? | 68 | trimmed_train |
4,113 | Do I get a mastercard and visa? | 64 | trimmed_train |
8,111 | How to order my card? | 11 | trimmed_train |
5,824 | Where is the refund on my statement? | 50 | trimmed_train |
4,872 | Where do I go to reset my passcode? | 1 | trimmed_train |
6,463 | How do a reverse a duplicated charge? | 66 | trimmed_train |
2,380 | What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount. | 0 | trimmed_train |
3,671 | I need to change details about my personal account. | 31 | trimmed_train |
5,931 | The card payment is declined. Please inform me why. | 19 | trimmed_train |
4,733 | I can't recognise this Direct Debit payment. | 17 | trimmed_train |
8,409 | Where do I get a disposable card | 7 | trimmed_train |
2,454 | Why did I not get the amount I specified at the ATM? | 0 | trimmed_train |
1,693 | Help me unblock my PIN. | 24 | trimmed_train |
8,758 | How long does it take for money to transfer as my balance hasn't been updated | 71 | trimmed_train |
4,487 | I think someone has hacked my card! | 75 | trimmed_train |
6,527 | I want to know where my money comes from. | 25 | trimmed_train |
6,208 | I am trying to delete my account. | 15 | trimmed_train |
3,328 | I just deposited cash to my account and can't find it! | 12 | trimmed_train |
6,706 | What are the time frames for the money to be available in my account? | 69 | trimmed_train |
2,616 | I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before. | 38 | trimmed_train |
8,817 | What is this cash withdrawal I don't recognize? | 49 | trimmed_train |
6,954 | I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM? | 21 | trimmed_train |
1,931 | i put money on my card and i dont see it on the balance | 67 | trimmed_train |
6,968 | Set a new PIN please. | 21 | trimmed_train |
1,979 | My top-up seems to be pending for a long time? | 67 | trimmed_train |
1,338 | My card doesn't work when I use it. | 74 | trimmed_train |
517 | The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate. | 18 | trimmed_train |
6,279 | I cannot get my card out of the ATM. | 45 | trimmed_train |
6,828 | I tried to buy something online but my funds were transferred back to my account. What is happening? | 76 | trimmed_train |
7,093 | I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message. | 48 | trimmed_train |
7,662 | What can I expect if I use bank transfer to top up my account? | 70 | trimmed_train |
4,988 | I'm trying to take money from my account but its not letting me. Help! | 2 | trimmed_train |
4,831 | What is my password? | 1 | trimmed_train |
479 | The exchange rate applied is wrong for my international purchase. | 18 | trimmed_train |
6,932 | Can I change my PIN on my phone? | 21 | trimmed_train |
1,565 | Hold old do my kids have to be to use the service? | 35 | trimmed_train |
4,143 | I would like to have a Mastercard. | 64 | trimmed_train |
3,022 | Why haven't I been given a virtual card yet? | 27 | trimmed_train |
954 | What currency is supported for exchanges and holding? | 6 | trimmed_train |
89 | Is there a way to track my card? | 22 | trimmed_train |
4,446 | I have to make more then a few disposable cards per day. | 51 | trimmed_train |
5,397 | Please help me get a refund? | 53 | trimmed_train |
9,182 | How do I verify my new card? | 56 | trimmed_train |
4,689 | How can I dispute a direct debit transaction? | 17 | trimmed_train |
666 | There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there. | 34 | trimmed_train |
8,151 | Where are cards available to order? | 11 | trimmed_train |
3,986 | Everytime I try to prove my identity it won't let me. | 26 | trimmed_train |
7,912 | I would like a second card. | 63 | trimmed_train |
7,841 | Are there any fees to get additional cards? | 63 | trimmed_train |
6,493 | Can you tell me where my readily available cash has come from? | 25 | trimmed_train |
5,739 | The refund on my account hasn't shown up | 50 | trimmed_train |
4,239 | I tried topping up using my card, but the money is gone? | 54 | trimmed_train |
8,062 | how do i get a new card | 11 | trimmed_train |
2,969 | Can I use this app for any currency? | 14 | trimmed_train |
8,940 | Cash I did not get showed up in my account | 49 | trimmed_train |
4,281 | i need to top up by card. | 54 | trimmed_train |
8,312 | the exchange rate I got for cash was wrong | 61 | trimmed_train |
2,525 | What are the reasons to be charged a fee on card payments? | 38 | trimmed_train |
8,815 | A WD was just made on my account, but it was not me and I still have my card. What to do? | 49 | trimmed_train |
7,182 | Why am I being charged to transfer funds? | 29 | trimmed_train |
8,352 | In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate? | 61 | trimmed_train |
7,866 | Can another family member hold a card for this account in addition to mine? | 63 | trimmed_train |
8,491 | Can I tell if my top off didn't work? It doesn't seem to have. | 8 | trimmed_train |
4,443 | I must make several disposable cards per day. | 51 | trimmed_train |
8,058 | I would like to request a card. | 11 | trimmed_train |
5,034 | Why wont the ATM give me cash? | 2 | trimmed_train |
3,358 | When will the check I deposited post to my account? | 12 | trimmed_train |
4,462 | I don't recognize some transactions. Is someone else using it? | 75 | trimmed_train |
8,064 | How do I get a real card? | 11 | trimmed_train |
4,895 | For some reason I forgot the passcode I have. | 1 | trimmed_train |
3,462 | Why is it taking so long for my money to appear in my account? I have been waiting a week! | 12 | trimmed_train |
4,694 | In my app, a direct debit payment that I didn't do shows up. | 17 | trimmed_train |
2,080 | I made a mistake this morning when I did a transfer. How do I reverse it? | 44 | trimmed_train |
6,636 | How long is the transfer? | 69 | trimmed_train |
9,441 | The ATM charged me an extra fee, Why? | 39 | trimmed_train |
7,317 | I did a transfer and was charged a fee that should not have been charged! | 29 | trimmed_train |
1,375 | How can I change currency type? | 62 | trimmed_train |
2,346 | how come when i asked for 100 it only gave me 20.00 in the app | 0 | trimmed_train |
242 | I recently reported my card as missing/lost, and I just found it. Can I still use it? | 36 | trimmed_train |
8,359 | I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges! | 61 | trimmed_train |
2,267 | is there a limit for top up? | 9 | trimmed_train |
350 | What is the present state of the exchange rate? | 5 | trimmed_train |
8,424 | Are there any disposable virtual cards? | 7 | trimmed_train |
4,112 | If I can't choose my card type will I be able to use it everywhere? | 64 | trimmed_train |
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