id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
8,376 | What systems do you have in place for my security when using my card for everyday purchases? | 7 | trimmed_train |
8,659 | Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet... | 71 | trimmed_train |
4,119 | Can you issue both a Visa and a Mastercard to me? | 64 | trimmed_train |
466 | Why isn't my purchase exchange rate correct? | 18 | trimmed_train |
2,711 | I transferred money and it didn't get there. | 16 | trimmed_train |
7,231 | I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving. | 29 | trimmed_train |
5,919 | Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem? | 19 | trimmed_train |
5,262 | my phone was lost | 37 | trimmed_train |
5,676 | Please help me. I am still waiting on a refund. | 50 | trimmed_train |
9,671 | I want to top up from my Apple Watch, can I? | 30 | trimmed_train |
9,937 | can I use it in any country? | 68 | trimmed_train |
3,027 | Where can i find the virtual card? | 27 | trimmed_train |
6,984 |
Which cash machines will allow me to change my PIN? | 21 | trimmed_train |
9,073 | Does it cost money to top up? | 73 | trimmed_train |
3,701 | my identity hasn't been verified and i can't edit my details, what's next | 31 | trimmed_train |
3,994 | I'm not sure what to do about the PIN, because I don't have one yet. | 32 | trimmed_train |
611 | Is the 1 pound charge I can see an error or an incorrect entry? | 34 | trimmed_train |
1,399 | Is exchanging currencies one of your app services? | 62 | trimmed_train |
2,313 | Can you tell me the limit for top ups? | 9 | trimmed_train |
3,381 | Why isn't my cash deposit showing up in my account? I deposited it this morning. | 12 | trimmed_train |
10,000 | What countries are getting support? | 68 | trimmed_train |
3,705 | How to edit personal details? | 31 | trimmed_train |
668 | There seems to be an additional charge of £1 on my statement, what is the reason for this? | 34 | trimmed_train |
7,205 | Why is there a fee for my transfer? | 29 | trimmed_train |
5,880 | I tried to make a purchase in the store but my card was declined. | 19 | trimmed_train |
7,815 | How can I create another card linked to this account? | 63 | trimmed_train |
7,424 | My salary is in GBP. Do I need to configure this somewhere? | 47 | trimmed_train |
5,189 | There is a single payment on my card which shows as pending. | 20 | trimmed_train |
3,774 | DO you know the reason for the identity check? | 28 | trimmed_train |
3,594 | There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account. | 33 | trimmed_train |
2,167 | I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through. | 44 | trimmed_train |
2,822 | Recipient has not received the money | 16 | trimmed_train |
6,055 | How come I have pending transfers? | 13 | trimmed_train |
5,567 | How do I make my transfer go through | 43 | trimmed_train |
8,569 | I have been trying unsuccessfully to top-up my card. Is the system down or not working properly? | 8 | trimmed_train |
947 | How do I go forth on holding money in multiple currencies? | 6 | trimmed_train |
9,670 | Can I use top-up with Apple pay? | 30 | trimmed_train |
6,289 | Please help, the atm swallowed my card, what do I do? | 45 | trimmed_train |
247 | How do I link a new payment card? | 36 | trimmed_train |
4,695 | There's an unauthorized direct debit in my app. | 17 | trimmed_train |
7,348 | Can I directly deposit my salary to this account? | 47 | trimmed_train |
49 | How can I check on the status of my new card? | 22 | trimmed_train |
145 | Why haven't I gotten my new card? | 22 | trimmed_train |
1,092 | I need my card right away. | 52 | trimmed_train |
6,791 | Was my transaction reverted with my card? | 76 | trimmed_train |
5,836 | I'm not sure why my card didn't work | 19 | trimmed_train |
2,577 | There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added? | 38 | trimmed_train |
1,708 | If my PIN number is rejected, how do I solve it? | 24 | trimmed_train |
7,522 | Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details. | 41 | trimmed_train |
4,644 | Is it possible to dispute a debit payment from a couple of months ago. | 17 | trimmed_train |
8,602 | I added funds to my account but the app didn't process it. | 8 | trimmed_train |
4,066 | I havn't received my PIN yet. | 32 | trimmed_train |
4,564 | Where can money withdrawals be made? | 46 | trimmed_train |
2,329 | What is the daily limit on my card? | 9 | trimmed_train |
3,938 | I cant prove who I am | 26 | trimmed_train |
3,815 | It's requiring me to verify my identity? | 28 | trimmed_train |
5,582 | I get a "decline" message when doing a transfer | 43 | trimmed_train |
5,733 | How will I know when I get my refund? | 50 | trimmed_train |
5,846 | What are the reasons why a card payment would be declined? | 19 | trimmed_train |
5,941 | Could you please tell me why my card payment didn't work? | 19 | trimmed_train |
9,509 | I withdrew money and got a fee, please explain | 39 | trimmed_train |
639 | There is a €1 fee on my account I didn't authorize | 34 | trimmed_train |
7,766 | Why do I need to verify a top-up? | 55 | trimmed_train |
9,664 | Can I add funds directly from my Apple Watch? | 30 | trimmed_train |
3,512 | I looked at my statement and found a payment I and found a mistake. | 33 | trimmed_train |
1,206 | Do you have an option for auto top up? | 4 | trimmed_train |
3,467 | Why hasn't my account updated? | 12 | trimmed_train |
6,462 | I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges. | 66 | trimmed_train |
6,397 | Why does a payment show up twice? | 66 | trimmed_train |
5,025 | My cash withdrawal was declined, why? | 2 | trimmed_train |
7,176 | A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened? | 29 | trimmed_train |
9,828 | How do I fill out the identity check? | 3 | trimmed_train |
3,503 | I don't recognize what this payment on my statement would be for. | 33 | trimmed_train |
1,469 | what currencies can i exchange between on your app? | 62 | trimmed_train |
6,354 | I'm really concerned because I only made one transaction, but it's appearing multiple times. | 66 | trimmed_train |
5,977 | How come my card payment has been declined? | 19 | trimmed_train |
3,071 | I ordered a virtual card but it hasn't come through yet | 27 | trimmed_train |
2,972 | Is American Express supported for adding money into my account? | 14 | trimmed_train |
8,656 | I had transferred some money but the balance hasn't changed. | 71 | trimmed_train |
2,409 | I did not get enough cash | 0 | trimmed_train |
3,218 | Hi, I have done a topup, but my money was reverted. Please look into this issue. | 58 | trimmed_train |
8,437 | What can you use the disposable cards for? | 7 | trimmed_train |
411 | my exchange rate looks wrong for my last payment | 18 | trimmed_train |
6,286 | Who do I talk to about the ATM swallowing my card? | 45 | trimmed_train |
39 | My card still hasn't been delivered | 22 | trimmed_train |
5,472 | Do you give refunds? | 53 | trimmed_train |
5,009 | Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined. | 2 | trimmed_train |
1,709 | Why was my PIN blocked? | 24 | trimmed_train |
7,944 | How do I top up with cash? | 57 | trimmed_train |
5,143 | What does it mean if my payment is pending? | 20 | trimmed_train |
5,952 | Why was the payment on my card declined? | 19 | trimmed_train |
8,270 | Why did I only receive this much currency? | 61 | trimmed_train |
5,345 | My phone was left at a hotel and I can't access the app. | 37 | trimmed_train |
1,181 | What is the maximum for auto top-up? | 4 | trimmed_train |
2,576 | Can you explain why I am now getting charged a fee for using my card? | 38 | trimmed_train |
3,447 | I deposited a check a few days ago and it's still not gone in! Please help me with this | 12 | trimmed_train |
7,417 | Can my job deposit my wages directly into the account. | 47 | trimmed_train |
4,478 | What can I do if my card details where stolen from my car? I think they used my card to buy gas. | 75 | trimmed_train |
889 | Are EUR exchanges allowed? | 6 | trimmed_train |
680 | I see an extra $1 charge on my statement, why is this? | 34 | trimmed_train |
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