id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,376
|
What systems do you have in place for my security when using my card for everyday purchases?
| 7
|
trimmed_train
|
8,659
|
Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...
| 71
|
trimmed_train
|
4,119
|
Can you issue both a Visa and a Mastercard to me?
| 64
|
trimmed_train
|
466
|
Why isn't my purchase exchange rate correct?
| 18
|
trimmed_train
|
2,711
|
I transferred money and it didn't get there.
| 16
|
trimmed_train
|
7,231
|
I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving.
| 29
|
trimmed_train
|
5,919
|
Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?
| 19
|
trimmed_train
|
5,262
|
my phone was lost
| 37
|
trimmed_train
|
5,676
|
Please help me. I am still waiting on a refund.
| 50
|
trimmed_train
|
9,671
|
I want to top up from my Apple Watch, can I?
| 30
|
trimmed_train
|
9,937
|
can I use it in any country?
| 68
|
trimmed_train
|
3,027
|
Where can i find the virtual card?
| 27
|
trimmed_train
|
6,984
|
Which cash machines will allow me to change my PIN?
| 21
|
trimmed_train
|
9,073
|
Does it cost money to top up?
| 73
|
trimmed_train
|
3,701
|
my identity hasn't been verified and i can't edit my details, what's next
| 31
|
trimmed_train
|
3,994
|
I'm not sure what to do about the PIN, because I don't have one yet.
| 32
|
trimmed_train
|
611
|
Is the 1 pound charge I can see an error or an incorrect entry?
| 34
|
trimmed_train
|
1,399
|
Is exchanging currencies one of your app services?
| 62
|
trimmed_train
|
2,313
|
Can you tell me the limit for top ups?
| 9
|
trimmed_train
|
3,381
|
Why isn't my cash deposit showing up in my account? I deposited it this morning.
| 12
|
trimmed_train
|
10,000
|
What countries are getting support?
| 68
|
trimmed_train
|
3,705
|
How to edit personal details?
| 31
|
trimmed_train
|
668
|
There seems to be an additional charge of £1 on my statement, what is the reason for this?
| 34
|
trimmed_train
|
7,205
|
Why is there a fee for my transfer?
| 29
|
trimmed_train
|
5,880
|
I tried to make a purchase in the store but my card was declined.
| 19
|
trimmed_train
|
7,815
|
How can I create another card linked to this account?
| 63
|
trimmed_train
|
7,424
|
My salary is in GBP. Do I need to configure this somewhere?
| 47
|
trimmed_train
|
5,189
|
There is a single payment on my card which shows as pending.
| 20
|
trimmed_train
|
3,774
|
DO you know the reason for the identity check?
| 28
|
trimmed_train
|
3,594
|
There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.
| 33
|
trimmed_train
|
2,167
|
I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.
| 44
|
trimmed_train
|
2,822
|
Recipient has not received the money
| 16
|
trimmed_train
|
6,055
|
How come I have pending transfers?
| 13
|
trimmed_train
|
5,567
|
How do I make my transfer go through
| 43
|
trimmed_train
|
8,569
|
I have been trying unsuccessfully to top-up my card. Is the system down or not working properly?
| 8
|
trimmed_train
|
947
|
How do I go forth on holding money in multiple currencies?
| 6
|
trimmed_train
|
9,670
|
Can I use top-up with Apple pay?
| 30
|
trimmed_train
|
6,289
|
Please help, the atm swallowed my card, what do I do?
| 45
|
trimmed_train
|
247
|
How do I link a new payment card?
| 36
|
trimmed_train
|
4,695
|
There's an unauthorized direct debit in my app.
| 17
|
trimmed_train
|
7,348
|
Can I directly deposit my salary to this account?
| 47
|
trimmed_train
|
49
|
How can I check on the status of my new card?
| 22
|
trimmed_train
|
145
|
Why haven't I gotten my new card?
| 22
|
trimmed_train
|
1,092
|
I need my card right away.
| 52
|
trimmed_train
|
6,791
|
Was my transaction reverted with my card?
| 76
|
trimmed_train
|
5,836
|
I'm not sure why my card didn't work
| 19
|
trimmed_train
|
2,577
|
There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?
| 38
|
trimmed_train
|
1,708
|
If my PIN number is rejected, how do I solve it?
| 24
|
trimmed_train
|
7,522
|
Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.
| 41
|
trimmed_train
|
4,644
|
Is it possible to dispute a debit payment from a couple of months ago.
| 17
|
trimmed_train
|
8,602
|
I added funds to my account but the app didn't process it.
| 8
|
trimmed_train
|
4,066
|
I havn't received my PIN yet.
| 32
|
trimmed_train
|
4,564
|
Where can money withdrawals be made?
| 46
|
trimmed_train
|
2,329
|
What is the daily limit on my card?
| 9
|
trimmed_train
|
3,938
|
I cant prove who I am
| 26
|
trimmed_train
|
3,815
|
It's requiring me to verify my identity?
| 28
|
trimmed_train
|
5,582
|
I get a "decline" message when doing a transfer
| 43
|
trimmed_train
|
5,733
|
How will I know when I get my refund?
| 50
|
trimmed_train
|
5,846
|
What are the reasons why a card payment would be declined?
| 19
|
trimmed_train
|
5,941
|
Could you please tell me why my card payment didn't work?
| 19
|
trimmed_train
|
9,509
|
I withdrew money and got a fee, please explain
| 39
|
trimmed_train
|
639
|
There is a €1 fee on my account I didn't authorize
| 34
|
trimmed_train
|
7,766
|
Why do I need to verify a top-up?
| 55
|
trimmed_train
|
9,664
|
Can I add funds directly from my Apple Watch?
| 30
|
trimmed_train
|
3,512
|
I looked at my statement and found a payment I and found a mistake.
| 33
|
trimmed_train
|
1,206
|
Do you have an option for auto top up?
| 4
|
trimmed_train
|
3,467
|
Why hasn't my account updated?
| 12
|
trimmed_train
|
6,462
|
I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.
| 66
|
trimmed_train
|
6,397
|
Why does a payment show up twice?
| 66
|
trimmed_train
|
5,025
|
My cash withdrawal was declined, why?
| 2
|
trimmed_train
|
7,176
|
A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?
| 29
|
trimmed_train
|
9,828
|
How do I fill out the identity check?
| 3
|
trimmed_train
|
3,503
|
I don't recognize what this payment on my statement would be for.
| 33
|
trimmed_train
|
1,469
|
what currencies can i exchange between on your app?
| 62
|
trimmed_train
|
6,354
|
I'm really concerned because I only made one transaction, but it's appearing multiple times.
| 66
|
trimmed_train
|
5,977
|
How come my card payment has been declined?
| 19
|
trimmed_train
|
3,071
|
I ordered a virtual card but it hasn't come through yet
| 27
|
trimmed_train
|
2,972
|
Is American Express supported for adding money into my account?
| 14
|
trimmed_train
|
8,656
|
I had transferred some money but the balance hasn't changed.
| 71
|
trimmed_train
|
2,409
|
I did not get enough cash
| 0
|
trimmed_train
|
3,218
|
Hi, I have done a topup, but my money was reverted. Please look into this issue.
| 58
|
trimmed_train
|
8,437
|
What can you use the disposable cards for?
| 7
|
trimmed_train
|
411
|
my exchange rate looks wrong for my last payment
| 18
|
trimmed_train
|
6,286
|
Who do I talk to about the ATM swallowing my card?
| 45
|
trimmed_train
|
39
|
My card still hasn't been delivered
| 22
|
trimmed_train
|
5,472
|
Do you give refunds?
| 53
|
trimmed_train
|
5,009
|
Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.
| 2
|
trimmed_train
|
1,709
|
Why was my PIN blocked?
| 24
|
trimmed_train
|
7,944
|
How do I top up with cash?
| 57
|
trimmed_train
|
5,143
|
What does it mean if my payment is pending?
| 20
|
trimmed_train
|
5,952
|
Why was the payment on my card declined?
| 19
|
trimmed_train
|
8,270
|
Why did I only receive this much currency?
| 61
|
trimmed_train
|
5,345
|
My phone was left at a hotel and I can't access the app.
| 37
|
trimmed_train
|
1,181
|
What is the maximum for auto top-up?
| 4
|
trimmed_train
|
2,576
|
Can you explain why I am now getting charged a fee for using my card?
| 38
|
trimmed_train
|
3,447
|
I deposited a check a few days ago and it's still not gone in! Please help me with this
| 12
|
trimmed_train
|
7,417
|
Can my job deposit my wages directly into the account.
| 47
|
trimmed_train
|
4,478
|
What can I do if my card details where stolen from my car? I think they used my card to buy gas.
| 75
|
trimmed_train
|
889
|
Are EUR exchanges allowed?
| 6
|
trimmed_train
|
680
|
I see an extra $1 charge on my statement, why is this?
| 34
|
trimmed_train
|
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