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38bf30f8ab183494fad4125d691d4bbf | https://www.forbes.com/sites/merrillbarr/2015/07/24/wayward-pines-finale/ | 'Wayward Pines' Finale Earns Fox Massive Audience Trust For Future Event Series | 'Wayward Pines' Finale Earns Fox Massive Audience Trust For Future Event Series
In the last few years, every broadcast network under the sun has tried to capitalize on the idea of “event series,” or as they’re actually known as in every other part of the world, the mini-series. Of course, the concept of a mini-series i... |
6a5320c8909da28e8238cca8b648a311 | https://www.forbes.com/sites/merrillbarr/2015/08/10/too-much-tv-tca-john-landgraf/ | There Isn't "Too Much Television," And It's A Stupid Thing To Say | There Isn't "Too Much Television," And It's A Stupid Thing To Say
“There is simply too much television.”
While there were many choice lines to come out of FX President John Landgraf’s executive session at last week’s TCA conference, nothing seems to have hit home more than this one. No other line that caused an interne... |
3340f27cb138f28d08908a9824a7b154 | https://www.forbes.com/sites/merrillbarr/2016/09/21/falling-water-review-mr-robot/ | 'Falling Water' Review: A Cool World That's Definitely Not The Next 'Mr. Robot' | 'Falling Water' Review: A Cool World That's Definitely Not The Next 'Mr. Robot'
Photo credit: Giovanni Rufino/USA Network
Ratings:
Tonight, USA aired a “special preview” (see: secret series premiere debut) of Falling Water’s pilot episode. Given the success Mr. Robot saw in its non-linear debut last year, it makes sens... |
e8ac7a6b76e6a9829bb4a902c49aba28 | https://www.forbes.com/sites/merrillbarr/2017/08/14/the-last-ship-season-4-review/ | 'The Last Ship' Season 4 Review: Everything Fans Could Want | 'The Last Ship' Season 4 Review: Everything Fans Could Want
The Last Ship TNT
Ratings:
Last year, TNT renewed The Last Ship for two seasons that were scheduled to film back-to-back, and the question is, what can be deduced by this?
The most widely held belief is TNT was ordering a final 20 episodes it’s splitting into ... |
c2f8048182c84242fb0298a429c53097 | https://www.forbes.com/sites/merrillbarr/2018/07/10/dallas-and-robo-kat-dennings-john-cena-cobra-kai-impulse-youtube-premium-red/ | 'Dallas & Robo' Completes The YouTube Premium Summer Hat Trick Featuring 'Cobra Kai' and 'Impulse' | 'Dallas & Robo' Completes The YouTube Premium Summer Hat Trick Featuring 'Cobra Kai' and 'Impulse'
Dallas & Robo YouTube Premium
While sitting in a dark movie theater this weekend waiting for a screening of Ant-Man and The Wasp to start, the AMC pre-show ad buys rolled along as they do. But, this time wasn’t like all t... |
c204edd4e2ea425c05eb94eb9d74ead6 | https://www.forbes.com/sites/merrillbarr/2019/06/02/dsa/ | 'The Chef Show' Review: Netflix's Best Food Show To Date | 'The Chef Show' Review: Netflix's Best Food Show To Date
The Chef Show Courtesy of Netflix
Since its inception, Netflix has often sought expansion in all corners of the television landscape. From scripted dramas to competition series, there is nothing the streamer won’t try. And, it’s in the spirit of this expansion w... |
d4a84bf33234406fd6419b4b1834f615 | https://www.forbes.com/sites/merrillbarr/2019/06/07/jessica-jones-season-3-review/ | 'Jessica Jones' Season 3 Review: Out With A Whimper | 'Jessica Jones' Season 3 Review: Out With A Whimper
Jessica Jones on Netflix David Giesbrecht/Netflix
When Jessica Jones premiered in 2015, it quickly shot to the top of everyone’s lists of best Marvel television series - and for some, best live-action Marvel IP period. But, then it soon became apparent the first seas... |
803c12dc6bd8c0362100238f715b4e9e | https://www.forbes.com/sites/merrillbarr/2019/09/03/undone-review-indescribably-great/ | 'Undone' Review: Indescribably Great | 'Undone' Review: Indescribably Great
Undone Amazon
When the term “peak TV” was first coined by FX president John Landgraf at a fateful TCA conference all those years ago, he did so in the context of saying that, for the first time in the medium’s history, television was filled with predominately “good” shows. So many,... |
df0078e53a09feb92e9b8fc08959830c | https://www.forbes.com/sites/merrilllynch/2015/11/10/healing-vets-rescuing-dogs/ | Healing Vets, Rescuing Dogs | Healing Vets, Rescuing Dogs
By Timothy Gower
Adam Renteria's experiences leading a heavy machine-gun team during the invasion of Iraq in 2003 left him feeling that he was under constant threat, a sensation that lasted long after he returned home. He picked fights, drank too much and slept badly. Therapy helped, but in ... |
a9020404845158304e153dda0dfbd12b | https://www.forbes.com/sites/merrillmatthews/2010/11/08/trumped-up-policies-ready-for-the-trump-tax/ | Trumped-Up Policies: Ready for the 'Trump Tax'? | Trumped-Up Policies: Ready for the 'Trump Tax'?
Image via Wikipedia
Fox News’s Greta Van Susteren has just done a two-part interview with Donald Trump to get his thoughts on jumpstarting the economy. She also asked him about a presidential run, and he indicated that he’s at least thinking about it. Though given his c... |
9ad082ac71cca1428c323b1aa950727a | https://www.forbes.com/sites/merrillmatthews/2010/12/14/double-trouble-for-obamacare/?boxes=opinionschannellatest | Double Trouble for ObamaCare | Double Trouble for ObamaCare
Image by cliff1066™ via Flickr
In less than two years President Barack Obama has: (1) rammed through health care legislation that has alienated more than half the country; (2) sacrificed a huge majority in the House of Representatives, and came close in the Senate; (3) created a flurry of s... |
c68eaa2a15828ee05729638fdc2ffa28 | https://www.forbes.com/sites/merrillmatthews/2010/12/28/obamas-new-unreasonable-standard/?boxes=opinionschannellatest | Obama's New 'Unreasonable' Standard | Obama's New 'Unreasonable' Standard
Image via Wikipedia
Last week we saw a troubling new pattern: The Obama administration is embracing an “unreasonable” standard — pun not necessarily intended, but it fits — for deciding if it likes what private sector companies are doing.
The unreasonable standard is being applied to... |
e08566fde31367d819891b8be6523faf | https://www.forbes.com/sites/merrillmatthews/2011/02/23/dont-fight-crime-with-more-health-care-mandates/ | Don't Fight Crime with More Health Care Mandates | Don't Fight Crime with More Health Care Mandates
Image via Wikipedia
One of the little-recognized and often-overlooked facts about the high cost of health insurance is that states play a significant role in driving up those costs. States also play a role in determining patients’ access to health coverage, doctors and ... |
0409012c010ee324516f7f662130ca8c | https://www.forbes.com/sites/merrillmatthews/2011/05/25/is-gov-rick-perry-running-for-president/ | Is Gov. Rick Perry Running for President? | Is Gov. Rick Perry Running for President?
Image by Getty Images via @daylife
Gov. Perry insists that he isn’t. But some folks are convinced, and others desperately hope, that he is. That hope is largely the result of frustration with the current crop of GOP candidates and Perry’s strong 10-year record as governor of ... |
e2405902a6d3ba6502088d85c248a14c | https://www.forbes.com/sites/merrillmatthews/2011/08/11/three-pitfalls-facing-the-deficit-reduction-supercommittee/ | Three Pitfalls Facing the Deficit-Reduction Supercommittee | Three Pitfalls Facing the Deficit-Reduction Supercommittee
Image via Wikipedia
The 12 members of the bipartisan congressional “supercommittee” have been appointed, and given the Republican members it is safe to say that taxpayers can rest a little easier.
But the makeup of the committee—conservative Republicans who re... |
a80e53e852b3b5e64c53c6e9793a08fa | https://www.forbes.com/sites/merrillmatthews/2011/11/11/the-under-30s-should-demand-an-opt-out-of-social-security/ | The Under-30s Should Demand an Opt Out of Social Security | The Under-30s Should Demand an Opt Out of Social Security
Image via Wikipedia
I don’t know anyone under the age of 30 who thinks Social Security will be there when they retire. (For that matter, I don’t know many middle-agers who expect to draw from it either.) And yet the under-30s dutifully pay their 12.4 percent p... |
df68c36860f7c3e876f482c7848b03f8 | https://www.forbes.com/sites/merrillmatthews/2013/01/10/irs-to-employers-pay-obamacare-shared-responsibility-or-else/ | IRS To Employers: Pay ObamaCare 'Shared Responsibility' Or Else | IRS To Employers: Pay ObamaCare 'Shared Responsibility' Or Else
Anti-Internal Revenue Service symbol commonly used by tax protesters and tax reform advocates.... [+] (Photo credit: Wikipedia)
As if concerns about the fiscal cliff, debt ceiling, higher taxes and a potential recession weren’t enough to scare employers, t... |
5d0cfaad5a4fbf6cb5cd63d659ef55dd | https://www.forbes.com/sites/merrillmatthews/2014/01/13/government-programs-have-become-one-big-scammer-fraud-fest/ | Government Programs Have Become One Big Scammer Fraud Fest | Government Programs Have Become One Big Scammer Fraud Fest
The scam truck (Photo credit: jepoirrier)
Amongst all the polls about how various groups view their prospects going into 2014, I’d like to see one polling people who habitually defraud the government. I bet it would be off-the-charts positive, as they look
for... |
a081ce9065778262b50576c5a8961855 | https://www.forbes.com/sites/metabrown/2016/05/29/big-data-analytics-and-the-next-president-how-microtargeting-drives-todays-campaigns/ | Big Data Analytics And The Next President: How Microtargeting Drives Today's Campaigns | Big Data Analytics And The Next President: How Microtargeting Drives Today's Campaigns
Hillary Clinton's 2016 campaign is heiress to the Big Data lessons of Obama for America's campaign... [+] and fundraising successes. Photographer: Victor J. Blue/Bloomberg
Political campaigns of both Republican and Democratic candida... |
35c42abe226702ec4f665b7c188db5b8 | https://www.forbes.com/sites/metabrown/2016/09/30/7-terrible-habits-of-data-analytics-professionals/ | 7 Terrible Habits of Data Analytics Professionals | 7 Terrible Habits of Data Analytics Professionals
Kick these habits to look like a valuable resource instead of a geek. (Image: Shutterstock)
Although analytics is a valuable specialty that every large organization needs, it’s not always full appreciated. We analysts hate that, but sometimes, it’s our own fault. Our ow... |
8d716be65f6379704398dce7bc064070 | https://www.forbes.com/sites/metabrown/2016/12/31/improve-your-analytics-skills-with-these-9-tips/ | Improve Your Analytics Skills With These 9 Tips | Improve Your Analytics Skills With These 9 Tips
Resolve to become a better data analyst in 2017 with these 9 tips for improving your skills. (Photo:... [+] Drew Angerer/Getty Images)
Looking for a worthwhile New Year’s resolution? A resolution that will help your career? A resolution you can keep? Resolve to become a b... |
045dd34e05fa7b3edb7ba956561cf7ff | https://www.forbes.com/sites/metabrown/2017/03/30/heres-how-to-overcome-objections-to-diversity-in-tech/ | Here's How To Overcome Objections To Diversity In Tech | Here's How To Overcome Objections To Diversity In Tech
We should be hearing more diverse voices at tech conferences. (Image: Shutterstock)
Data analytics is one STEM field that has no shortage of women. Despite that, many professional channels are somehow managing to avoid involving women in analytics conferences and o... |
556e8489a277265b307b8aeb238ea07a | https://www.forbes.com/sites/metabrown/2017/03/30/she-asked-for-thoughts-on-women-in-analytics-heres-what-i-said/ | She Asked For Thoughts On Women In Analytics. Here's What I Said. | She Asked For Thoughts On Women In Analytics. Here's What I Said.
Here's what one seasoned old dame wants you to know about supporting women in analytics. (Image:... [+] Shutterstock)
Women have a better footing in analytics than any other STEM field.
Nearly half of all analytics professionals are women. I’ve got plent... |
821c37f5f8d4393d6b2aa5f667383081 | https://www.forbes.com/sites/metabrown/2017/06/28/you-can-get-a-data-analytics-job-without-a-masters-in-data-science/ | You Can Get A Data Analytics Job Without A Masters In Data Science | You Can Get A Data Analytics Job Without A Masters In Data Science
Graduate school isn't the only path to an analytics career. (Image: Shutterstock)
A lot of people reach out to me. They needs jobs. But they’re asking about school.
Education is a pathway to employment, understanding and enjoyment. Still, there’s a time... |
4588859ef1f006b4f8218100674c5a24 | https://www.forbes.com/sites/metabrown/2017/09/30/one-inspiring-software-developer-and-why-accessibility-matters/ | One Inspiring Software Developer, And Why Accessibility Matters | One Inspiring Software Developer, And Why Accessibility Matters
Software accessibility opens computing even to those who are blind or visually impaired. (Image:... [+] Shutterstock)
Software developer Tuukka Ojala recently posted about how he works without the benefit of sight. Ojala, who is almost totally blind, expla... |
be93139ee4419d1b2f2661115e3bb829 | https://www.forbes.com/sites/metabrown/2018/03/31/get-to-know-relational-and-nosql-databases-that-power-big-data-analytics/ | Get To Know Relational And NoSQL Databases That Power Big Data Analytics | Get To Know Relational And NoSQL Databases That Power Big Data Analytics
Graph databases help retailers make fast and relevant product suggestions.(Image: Shutterstock)
The evolving landscape of NoSQL databases and NoSQL database management systems (NoSQL DBMS) has everything to do with Big Data analytics.
If you want ... |
4715c8241dd990fb8281ee853eb62e37 | https://www.forbes.com/sites/mfonobongnsehe/2011/08/02/the-best-african-mobile-apps-icow/ | The Best African Mobile Apps: iCow | The Best African Mobile Apps: iCow
iCow
More than ever before, technology is transforming Africa and unlocking its potential. As the rest of the world leapfrogs in technological innovation, African software developers are doing the same. They’re creating ground-breaking, cutting-edge mobile technologies to solve Africa... |
616e39e84a16cde62f9f7ff50a7ad20b | https://www.forbes.com/sites/mfonobongnsehe/2011/08/18/the-20-youngest-power-women-in-africa/ | The 20 Youngest Power Women In Africa | The 20 Youngest Power Women In Africa
As a response to one of Forbes' more popular pieces, The 20 Youngest Power Women, I decided to compile my own list of The 20 Youngest Power Women In Africa.
Gallery: The 20 Youngest Power African Women 18 images View gallery
Of course, this is by no means an official ... |
436684aebb8663d270071a31d6e5f51a | https://www.forbes.com/sites/mfonobongnsehe/2012/06/04/plane-crash-in-nigeria-kills-152-passengers/ | Plane Crash In Nigeria Kills 152 Passengers | Plane Crash In Nigeria Kills 152 Passengers
Dana Air Crash (AP Photo, Sunday Alamba)
It was a black Sunday for Nigeria as a plane belonging to Dana Air, a privately-owned commercial airline, crashed into three residential properties in Iju-Agege, a densely populated residential area in Lagos, the country’s economic hu... |
c3655b7d76f202f808700bb290059165 | https://www.forbes.com/sites/mfonobongnsehe/2012/06/19/twitter-activated-vending-machine-launched-in-south-africa/ | Twitter-Activated Vending Machine Launched In South Africa | Twitter-Activated Vending Machine Launched In South Africa
(Photo credit: Wikipedia)
South African beverage company BOS Ice Tea has launched what may well be the world’s first Twitter-activated vending machine, according to website Memeburn.
The BOS ice tea vending machine is called ‘BEV’ and is currently standing at W... |
0468a4710493bad5bc845d27435beb47 | https://www.forbes.com/sites/mfonobongnsehe/2012/08/20/africas-savannah-fund-and-googles-eric-schmidt-invest-in-binu-mobile-via-2-million-round/ | Africa's Savannah Fund And Google's Eric Schmidt Invest In Binu Mobile Via $2 Million Round | Africa's Savannah Fund And Google's Eric Schmidt Invest In Binu Mobile Via $2 Million Round
Savannah Fund, a new African venture capital outfit founded by Erik Hersman, Paul Bragiel and Mbwana Alliy, has contributed to a $2 million fundraising round for biNu mobile, a mobile app platform that brings iPhone-like experie... |
44fa7a178d058e8a1a3ced4328e4eddb | https://www.forbes.com/sites/mfonobongnsehe/2012/09/07/the-ten-most-innovative-companies-in-africa/?sh=7dfe88353486 | The Ten Most Innovative Companies In Africa | The Ten Most Innovative Companies In Africa
FORBES recently published its annual list of the World’s Most Innovative Companies. For some reason, Africa was not represented on the list. So when FORBES writer Samantha Sharf did a story on the Ten Most Innovative Companies In America, I decided to make a list of Africa’s ... |
90f5098663b2b0ef58af2707d5a55283 | https://www.forbes.com/sites/mfonobongnsehe/2012/10/01/meet-the-man-behind-triggerfish-africas-answer-to-dreamworks-disney-and-pixar/ | Meet The Man Behind Triggerfish, Africa's Answer To DreamWorks, Disney And Pixar | Meet The Man Behind Triggerfish, Africa's Answer To DreamWorks, Disney And Pixar
Stuart Forrest, CEO, Triggerfish
Earlier this year, Triggerfish Studios, a Cape Town-based animation studio released Zambezia, South Africa’s first full-length animated feature film. Zambezia tells the story of a young, naïve yet exuberan... |
8f8bedd9098753b76c8baec081525a75 | https://www.forbes.com/sites/mfonobongnsehe/2012/12/06/the-20-youngest-power-women-in-africa-2012/ | The 20 Youngest Power Women In Africa 2012 | The 20 Youngest Power Women In Africa 2012
Farai Gundan, CEO Farai Media
This is a guest post by Zimbabwean TV Personality / Producer and Entreprenuer Farai Gundan
As Africa continues to rise, so do African women. With the upward economic, social and political trajectory of the continent, a new breed of African women c... |
3d6235ef5d489a222e68a8c1bb1e3228 | https://www.forbes.com/sites/mfonobongnsehe/2012/12/30/thirteen-african-celebrities-to-watch-in-2013/ | Thirteen African Celebrities To Watch In 2013 | Thirteen African Celebrities To Watch In 2013
Farai Gundan
This is a guest post by Zimbabwean TV personality / producer and entrepreneur Farai Gundan
These are powerhouses in the making. Inking unprecedented deals, performing in sold-out venues, chartering new commercial territories and making in-roads globally, they a... |
764bc6ff9706694d9fc4c88a819bec8b | https://www.forbes.com/sites/mfonobongnsehe/2013/06/04/the-worlds-most-powerful-black-women-2013/ | The World's Most Powerful Black Women 2013 | The World's Most Powerful Black Women 2013
Michelle Obama
A couple of weeks ago, FORBES published its 2013 annual list of the World’s 100 Most Powerful Women. Of the 100 women featured, 11 are black, of whom 3 are Africans. They include political leaders, corporate executives, heads of non-governmental organizations, t... |
e43be918233a9245120b9257935b367f | https://www.forbes.com/sites/mfonobongnsehe/2013/06/26/nigerian-millionaire-donates-1-million-to-rotary-international/ | Nigerian Millionaire Donates $1 Million To Rotary International | Nigerian Millionaire Donates $1 Million To Rotary International
Sir Emeka Offor
Sir Emeka Offor, a wealthy Nigerian oil baron, has donated $1 million to PolioPlus, an international polio eradication programme promoted by Rotary International, Nigeria's Vanguard newspaper has reported.
Offor, who is the founder and Exec... |
e5280cce74d97b6799343c051b369591 | https://www.forbes.com/sites/mfonobongnsehe/2013/08/30/5-innovative-african-companies-you-should-know/ | 5 Innovative African Companies You Should Know | 5 Innovative African Companies You Should Know
TaxTim Founders Marc Sevitz and Evan Robinson
For the past few weeks, FORBES has been celebrating the World’s Most Innovative Companies. There are no African companies featured on the list.
But here are five African companies who share a few things in common with the most ... |
4e4fb97a58b072f72b5bdac18c3ba1c0 | https://www.forbes.com/sites/mfonobongnsehe/2013/10/02/the-millionaires-wife-who-feeds-40000-children/ | The Millionaire's Wife Who Feeds 40,000 Children | The Millionaire's Wife Who Feeds 40,000 Children
Tsitsi Masiyiwa, Chairperson, Higher Life Foundation
It’s 3pm on a crisp August afternoon in Johannesburg. Tsitsi Masiyiwa is seated on a comfy couch in a makeshift living room at her elegant office in the leafy suburbs of Dainfern, north of the city. I meet her when she... |
e46face2fc539a9e5980ca1db135aaee | https://www.forbes.com/sites/mfonobongnsehe/2013/11/20/king-mohammed-vi-of-morocco-to-meet-president-obama-on-friday/ | King Mohammed VI Of Morocco To Meet President Obama On Friday | King Mohammed VI Of Morocco To Meet President Obama On Friday
King Mohammed VI Of Morocco
King Mohammed VI of Morocco will meet with U.S President Barack Obama on Friday at the White House to facilitate discussions aimed at deepening cordial relations and strengthening bilateral economic ties between Morocco and the U... |
e782f4e07560e42a74d738c7c1a4a050 | https://www.forbes.com/sites/mfonobongnsehe/2014/03/04/the-african-billionaires-2014/ | The African Billionaires 2014 | The African Billionaires 2014
This year, a record 1,645 billionaires made it to FORBES’ annual ranking of the world’s richest people.
There are 29 African billionaires this year, up from 20 just a year ago. These are the 29 Africans who are worth $1 billion or more:
Aliko Dangote, $25 billion
Nigerian, Cement, Flour, S... |
3de7b095876eac9539f523936b861fe0 | https://www.forbes.com/sites/mfonobongnsehe/2014/08/02/15-years-on-the-throne-the-accomplishments-of-king-mohammed-vi-of-morocco/ | 15 Years On The Throne: The Accomplishments of King Mohammed VI Of Morocco | 15 Years On The Throne: The Accomplishments of King Mohammed VI Of Morocco
On Wednesday, the 30th of July, Morocco celebrated the 15th year anniversary of the reign of its ruler, King Mohammed VI.
King Mohammed VI, who is Africa’s wealthiest monarch with a fortune estimated at $2 billion, derived from his stake in inve... |
8c57effef17dbc300ac8868f4a1054a3 | https://www.forbes.com/sites/mfonobongnsehe/2014/12/04/the-20-youngest-power-women-in-africa-2014/ | The 20 Youngest Power Women In Africa 2014 | The 20 Youngest Power Women In Africa 2014
Every year since 2011, I have enlisted readers' help to identify 20 young, extraordinary and inspiring African women, aged 45 and under, who are making the most dramatic impact in individual African countries in the world of politics, business, technology, policy, diplomacy an... |
b5840541aebbf31ca5ea30b07edc865e | https://www.forbes.com/sites/mfonobongnsehe/2015/04/14/the-31-year-old-entrepreneur-who-is-challenging-paypal-in-kenya/ | The 31 Year-Old Entrepreneur Who Is Challenging PayPal In Kenya | The 31 Year-Old Entrepreneur Who Is Challenging PayPal In Kenya
Danson Muchemi, 31, is the founder of JamboPay, Kenya’s leading Online Payment Gateway. JamboPay, which was founded in 2009, now has more than 1,500 institutional clients and processes more than $50 million in payments every year. The company has a presenc... |
43bd4339ad096febddbe11e2a592f801 | https://www.forbes.com/sites/mfonobongnsehe/2015/07/21/the-nigerian-building-a-300-million-smart-mall-in-aba-city/ | Nigeria Is Building A $300 Million Smart Mall In Aba City | Nigeria Is Building A $300 Million Smart Mall In Aba City
Paul Obanua, a 43 year-old Nigerian businessman, is on a quest to change the landscape of mall developments in Nigeria and, arguably, in Africa. Obanua’s current project, through his firm Greenfield Assets Nigeria Limited, is turning a 28–acre in Aba, the capita... |
5e340b97387017476a6919cba680351c | https://www.forbes.com/sites/mfonobongnsehe/2015/08/24/the-lion-awakes-ugandan-millionaire-ashish-j-thakkar-tells-story-of-renaissance-africa-in-new-book/ | The Lion Awakes: Ugandan Millionaire Ashish Thakkar Tells Story Of African Renaissance In New Book | The Lion Awakes: Ugandan Millionaire Ashish Thakkar Tells Story Of African Renaissance In New Book
Ashish J. Thakkar is the 34-year-old Executive Chairman and Founder of Mara Sokoni, a visionary entrepreneur, genocide survivor, and a World Economic Forum Young Global Leader. In his book The Lion Awakes: Adventures in A... |
3bb234418284d58cec926c22bbdbf04e | https://www.forbes.com/sites/mfonobongnsehe/2015/08/28/africas-richest-man-signs-deal-with-china-inaugurates-250-million-cement-plant-in-cameroon/ | Africa's Richest Man Signs Deal With China, Inaugurates $250 Million Cement Plant In Cameroon | Africa's Richest Man Signs Deal With China, Inaugurates $250 Million Cement Plant In Cameroon
Africa’s richest man, Aliko Dangote, has signed a $4.3 billion deal with Sinoma International Engineering Co, a Chinese engineering company, to build factories for his cement company across Africa and Asia.
According to a repo... |
e62a1df7eafb11a01e9acc9c7cf3ae7e | https://www.forbes.com/sites/mfonobongnsehe/2015/12/03/tanzanias-richest-man-mohammed-dewji-is-forbes-africas-man-of-the-year/ | Tanzania's Richest Man Mohammed Dewji Is Forbes Africa's Man Of The Year | Tanzania's Richest Man Mohammed Dewji Is Forbes Africa's Man Of The Year
Mohammed Dewji, the richest man in Tanzania, has been named the ‘Person Of The Year’ by Forbes Africa, a licensed franchise of Forbes.
The annual Forbes Africa Person of the Year Awards was inaugurated in 2012 and seeks to honor the individual who... |
83ddb677f6708b07b868c57ce014f354 | https://www.forbes.com/sites/mfonobongnsehe/2016/10/23/a-conversation-with-vicki-escarra-global-ceo-of-opportunity-international/ | A Conversation With Vicki Escarra, Global CEO of Opportunity International | A Conversation With Vicki Escarra, Global CEO of Opportunity International
Vicki Escarra is the CEO of Opportunity International, a nonprofit organization that provides small business loans, savings, insurance and training to more than five million people working their way out of poverty in the developing world.
Opport... |
b308c42e4c039e3f3754274c7805ac04 | https://www.forbes.com/sites/mfonobongnsehe/2016/12/02/africas-richest-king-visits-nigeria-on-official-trip/ | Africa's Richest King Visits Nigeria On Official Trip | Africa's Richest King Visits Nigeria On Official Trip
King Mohammed VI of Morocco arrived in Abuja on Thursday for an official visit to Nigeria, Africa’s most populous country.
The billionaire Moroccan monarch was accompanied during his visit by his cousin, Prince Moulay Ismail, as well as a large entourage including M... |
f95ecd4584018c81fe5aba85812017bd | https://www.forbes.com/sites/mfonobongnsehe/2016/12/03/toyota-invests-3-million-in-kenyan-tech-firm/ | Toyota Invests $3 Million In Kenyan Tech Firm | Toyota Invests $3 Million In Kenyan Tech Firm
Toyota Tsusho has reportedly acquired a 9.5% stake in Seven Seas Technology, a Kenyan information technology firm, for $3 million, in a deal that values the company at a little over $30 million.
Toyota Tsusho made the investment through its subsidiary, CSV Africa - a social... |
4e8e8a3c34050856536e6c54e9e47ef5 | https://www.forbes.com/sites/mfonobongnsehe/2017/05/22/7-multi-millionaires-from-cameroon-you-should-know/ | 7 Multi-Millionaires From Cameroon You Should Know | 7 Multi-Millionaires From Cameroon You Should Know
A few Cameroonians have built multi-million and billion dollar empires in industries as diverse as agriculture, food, construction, energy and distribution and earned multi-million dollar fortunes to boot. Their names don’t ring with the African public, and you’ve prob... |
3bd67e7325f2a4acfa9346bab9281ebb | https://www.forbes.com/sites/mfonobongnsehe/2017/06/13/5-ethiopian-multi-millionaires-you-should-know/ | 5 Ethiopian Multi-Millionaires You Should Know | 5 Ethiopian Multi-Millionaires You Should Know
A few Ethiopians have built multi-million and billion dollar empires in industries as diverse as agriculture, food, construction, energy and distribution and earned multi-million dollar fortunes to boot. Their names don’t ring with the African public, and you’ve probably n... |
755f68ac552c041b7a2c89e40c8bf35a | https://www.forbes.com/sites/mfonobongnsehe/2017/08/01/this-former-russian-model-is-expanding-her-healthy-snacks-business-into-africa/ | Acclaimed Russian Female Entrepreneur Is Expanding Her Healthy Snacks Business Into Africa | Acclaimed Russian Female Entrepreneur Is Expanding Her Healthy Snacks Business Into Africa
Elena Shifrina, a former Russian model and oil executive at TNK-BP, is the face of the healthy snacks sector in Russia. She is the founder of biofoodlab.com a company that produces all-natural Bite bars in 11 flavors, and an asso... |
d1d26749c861cacca00c0476eca01dc2 | https://www.forbes.com/sites/mfonobongnsehe/2017/08/18/meet-the-arab-female-entrepreneur-who-builds-camps-in-africas-extreme-locations/ | Meet The Female Entrepreneur Who Builds Camps In Africa's Extreme Locations | Meet The Female Entrepreneur Who Builds Camps In Africa's Extreme Locations
Soraya Narfeldt, 48, is the founder and CEO of RA International, a leading African facilities management service provider. Narfeldt is a businesswoman who thrives in Africa’s most challenging and remote areas. From running a remote mining camp,... |
249e8f23d6fd5622f6461cdec490b5ca | https://www.forbes.com/sites/mfonobongnsehe/2017/08/23/5-multi-millionaires-from-botswana-you-should-know/ | 5 Multi-Millionaires From Botswana You Should Know | 5 Multi-Millionaires From Botswana You Should Know
While Botswana’s impressive economic record has been driven primarily by diamond mining, a very significant number of Ultra High Net Worth Individuals in the small, landlocked southern African country, built their multi-million dollar empires in industries as diverse a... |
e7f2ee81351fd8eb46b524ad834deb36 | https://www.forbes.com/sites/mfonobongnsehe/2017/12/19/nigerian-agritech-startup-farmcrowdy-raises-1m-seed-investment/ | Nigerian Agritech Startup Farmcrowdy Raises $1m Seed Investment | Nigerian Agritech Startup Farmcrowdy Raises $1m Seed Investment
Agriculture, at scale, has relied on technology, in some form or other, for hundreds of years. However, digital technology is fast becoming increasingly essential in facilitating productivity through various innovations, in one of the world’s oldest indust... |
58ed799bd6a717a51c9968d7f09e1a6b | https://www.forbes.com/sites/mfonobongnsehe/2018/01/05/the-global-business-of-college-admission-an-interview-with-vitaly-borishan/?sh=5ea83f7d2a48 | The Global Business of College Admission: An Interview With Vitaly Borishan | The Global Business of College Admission: An Interview With Vitaly Borishan
Many countries in Africa, despite newfound advances in their respective education sectors, suffer from a rather paradoxical growing 'brain drain', losing their brightest and best to Western academic institutions.
While the continent checks thes... |
cd87e681d2a96faa45b6b0f360b7d539 | https://www.forbes.com/sites/mfonobongnsehe/2018/06/26/tanzanian-tycoon-said-bakhresa-to-start-telecom-company/ | Tanzanian Tycoon Said Bakhresa To Launch Telecom Company | Tanzanian Tycoon Said Bakhresa To Launch Telecom Company
Tanzanian President John Pombe Magufuli (R) waves as he attends a ceremony marking the country's... [+] 56th independence anniversary in Dodoma on December 9, 2017. / AFP PHOTO / STR (Photo credit should read STR/AFP/Getty Images)
Tanzanian multi-millionaire tyco... |
d55077bce39ab1c07b66b4cba1ace053 | https://www.forbes.com/sites/mfonobongnsehe/2018/09/07/moroccan-multi-millionaire-said-alj-becomes-president-of-saham-finances/ | Moroccan Multi-Millionaire Said ALJ Becomes President Of Saham Finances | Moroccan Multi-Millionaire Said ALJ Becomes President Of Saham Finances
King Mohammed VI of Morocco, center, arrives at the One Planet Summit in Paris, France, on Tuesday,... [+] Dec. 12, 2017. French President Emmanuel Macron hosts at least four world leaders, three mayors and the governor of California at an event in... |
e3d7d61d416b9db4bf61eb2cee901d22 | https://www.forbes.com/sites/mfonobongnsehe/2018/12/17/meet-zubin-karkaria-the-man-who-built-the-worlds-largest-visa-and-consular-services-company/ | Meet Zubin Karkaria, The Man Who Built The World's Largest Visa And Consular Services Company | Meet Zubin Karkaria, The Man Who Built The World's Largest Visa And Consular Services Company
Zubin Karkaria, chief executive officer of VFS Group, poses for a photograph following the company's... [+] extraordinary general meeting in Zurich, Switzerland, on Monday, May 2, 2016. Photographer: Matthew Lloyd/Bloomberg © ... |
29fa20497733fdd0baeacd8eafddf872 | https://www.forbes.com/sites/mfonobongnsehe/2019/01/05/mauritanian-tycoon-mohamed-ould-boumatou-banned-from-entering-morocco/ | Mauritanian Tycoon Mohamed Ould Boumatou Banned From Entering Morocco | Mauritanian Tycoon Mohamed Ould Boumatou Banned From Entering Morocco
King Mohammed VI of Morocco, center, arrives at the One Planet Summit in Paris, France, on Tuesday,... [+] Dec. 12, 2017. French President Emmanuel Macron hosts at least four world leaders, three mayors and the governor of California at an event in P... |
5f2fd4c082df9fc8ad26b2d41795cde1 | https://www.forbes.com/sites/mfonobongnsehe/2019/03/05/the-black-billionaires-2019/ | The Black Billionaires 2019 | The Black Billionaires 2019
Charlotte Hornets owner Michael Jordan speaks to the media about hosting the NBA All-Star basketball... [+] game during a news conference in Charlotte, N.C., Tuesday, Feb. 12, 2019. (AP Photo/Chuck Burton) ASSOCIATED PRESS
Of the 2,153 people who made it to the 2019 FORBES list of the World... |
4c7e16854c5c15ceab421cdcd6588ed7 | https://www.forbes.com/sites/mfonobongnsehe/2019/03/11/from-self-funded-to-series-a-how-teamapt-is-transforming-africas-payment-sector/ | From Self-Funded To Series A - How TeamApt Is Transforming Africa's Payment Sector | From Self-Funded To Series A - How TeamApt Is Transforming Africa's Payment Sector
Tosin Eniolorunda Tosin Eniolorunda
For up and coming entrepreneurs in Nigeria’s fintech scene, the success of companies such as Paystack, Flutterwave and Paga offer eye-watering opportunities and ambitions of becoming the hottest new st... |
51081bd38c4cb1d92828900fb1655430 | https://www.forbes.com/sites/mfonobongnsehe/2019/03/24/african-edutainment-company-ubongo-wins-next-billion-edtech-prize/ | African Edutainment Company Ubongo Wins Next Billion EdTech Prize | African Edutainment Company Ubongo Wins Next Billion EdTech Prize
Ubongo winner 2019 Global Education and Skills Forum
Ubongo, a Tanzanian-based company which creates fun, localized and multi-platform educational media that reaches millions of African families through television and the webs, has won the Next Billion E... |
ec8d3a071713fd4339914fcfa3fb6e92 | https://www.forbes.com/sites/mfonobongnsehe/2019/06/12/zambia-is-confident-in-its-mining-future-an-interview-with-minister-richard-musukwa/ | Zambia Is Confident In Its Mining Future: An Interview With Minister Richard Musukwa | Zambia Is Confident In Its Mining Future: An Interview With Minister Richard Musukwa
Richard Musukwa Richard Musukwa
The extractive industry in Africa has a long and complex history. For better and for worse, the business of exporting of the continent’s minerals, fuels, and other natural resources is an inextricable co... |
5126724a4121622044cec79fbf70ba78 | https://www.forbes.com/sites/mfonobongnsehe/2019/07/26/after-raising-4-5-million-54gene-seeks-to-lead-genetic-mapping-of-african-dna-launches-biobank/ | After Raising $4.5 Million, 54gene Seeks To Lead Genetic Mapping Of African DNA | After Raising $4.5 Million, 54gene Seeks To Lead Genetic Mapping Of African DNA
Abasi Ene-Obong Abasi Ene-Obong
The African genome is the most genetically diverse in the world. However, until now, the global scientific community has largely ignored the rich diversity and ancestry of the continent’s DNA, which currently... |
0751279c5b36de67adce835e2f4b3404 | https://www.forbes.com/sites/micahhendler/2021/01/01/meet-the-grammy-nominated-croatian-american-jazz-vocalist-singing-the-stories-of-women-everywhere/?utm_medium=40digest.7days3.20210102.carousel&utm_source=email&utm_content=&utm_campaign=campaign&sh=16ed2f2c6a30 | Meet The Grammy-Nominated Croatian-American Jazz Vocalist Singing The Stories Of Women Everywhere | Meet The Grammy-Nominated Croatian-American Jazz Vocalist Singing The Stories Of Women Everywhere
Thana Alexa's 2020 album ONA, pictured here, garnered two GRAMMY nominations this year. Thana Alexa
This year’s GRAMMY nominations came with a few surprises. Some of the most exciting, in my book, are Thana Alexa’s two no... |
c8d63edd68ab286b11d02df26ae40ab1 | https://www.forbes.com/sites/micahsolomon/2013/09/03/can-one-employee-change-everything-meet-fairmonts-expert-on-customer-service-culture-hes-also-their-doorman/ | How Fairmont Builds Its Corporate Culture: Meet Customer Service Expert (And Hotel Doorman) Nick DeRosa | How Fairmont Builds Its Corporate Culture: Meet Customer Service Expert (And Hotel Doorman) Nick DeRosa
Want to transform your company culture? As a customer service consultant, I'll work alongside your internal experts to make this happen for you.
But here's a free, if hard-to-execute, secret of cultural transformatio... |
cc63dccf1077960c801b7831d5d0feba | https://www.forbes.com/sites/micahsolomon/2013/09/18/empowered-employees-vs-brand-standards-the-customer-experience-needs-both/ | A Ritz-Carlton Caliber Customer Experience Requires Employee Empowerment And Customer Service Standards | A Ritz-Carlton Caliber Customer Experience Requires Employee Empowerment And Customer Service Standards
I speak a lot about employee autonomy (or, if you prefer, "empowerment") in customer service and the customer experience. It's important stuff.
I also spend a lot of time speaking about the need to set and maintain s... |
6f2339558908c91ddb48f696abb5c1b3 | https://www.forbes.com/sites/micahsolomon/2014/02/28/the-1-principle-you-need-to-know-to-achieve-a-millennial-friendly-customer-experience/ | The One Thing You Need To Know To Succeed With Millennial Customers | The One Thing You Need To Know To Succeed With Millennial Customers
Today I'm going to walk you through the concept of digital parity, which is a key to a millennial-friendly customer experience. But first, who are these millennial consumers, and why are we talking about them?
The biggest generation of customers in his... |
a4c95eb059c6a31e45bb66bbe266fc9e | https://www.forbes.com/sites/micahsolomon/2014/03/31/customer-service-experience-standards-lessons-from-four-seasons-hotels-and-elsewhere/ | Secrets Of Consistent Customer Service: How To Be Great Again And Again | Secrets Of Consistent Customer Service: How To Be Great Again And Again
Want to build a customer experience so powerful that it knocks your competition out of the running? To pull this off, you'll need to be able to deliver customer service precisely as you wish it to be delivered--over and over and over. This require... |
89abf3430d28219fa444b45ffdb51273 | https://www.forbes.com/sites/micahsolomon/2014/04/15/is-it-time-to-do-away-with-employee-name-badges-a-customer-service-initiative-to-consider/ | Ditch Those Employee Nametags Now, These Customer Service Experts Say | Ditch Those Employee Nametags Now, These Customer Service Experts Say
Let me ask a question so inappropriate it may land me on the Customer Service Speaker Credibility Watchlist due to sheer sacrilege.
“Do employee name badges actually improve customer service?”
“Of course they do,” my hypothetical reader snaps back.
I... |
e847fd063aa3ac2bd80d16dd167b36d3 | https://www.forbes.com/sites/micahsolomon/2014/05/29/spilled-ice-cream-and-six-flags-a-great-customer-service-adventure/ | Spilled Ice Cream And Six Flags: A Great Customer Service Adventure | Spilled Ice Cream And Six Flags: A Great Customer Service Adventure
Picture this, it won’t be hard. You’re at a theme park and it’s hot. You want ice cream. So, you wait in line some twenty (feels like eighty) minutes, wrangle family members, choose your flavors, figure out payment, and step away, triumphant, from the ... |
ffe649e74408bdf3ac905297c38a9169 | https://www.forbes.com/sites/micahsolomon/2014/05/31/is-your-customer-service-style-sabotaging-your-customer-service-quality/ | Does Your Customer Service Style Sabotage Your Customer Experience? | Does Your Customer Service Style Sabotage Your Customer Experience?
In business, we tend to think that good customer service is good customer service, and bad service is bad service, period. (And we know the difference, of course, when we see it.)
The thing about this is that it's true, sort of. Maybe even mostly.
The ... |
b11f210c87e39a022ce9b8d50152aea2 | https://www.forbes.com/sites/micahsolomon/2014/06/16/habit-how-to-provide-extraordinary-customer-service-almost-every-time/ | The Customer Service Habit: Why Your Company Culture Needs To Catch It | The Customer Service Habit: Why Your Company Culture Needs To Catch It
Want to deliver customer service so good it knocks your competition out of the running? If so, you can't leave it to happenstance. Extraordinary customer service comes from building an organizational, cultural habit: making sure great customer serv... |
72595e113a29dad3269bfc6c0fcea94f | https://www.forbes.com/sites/micahsolomon/2014/07/05/is-a-four-time-complainer-just-a-whiner-or-one-of-your-best-customer-service-consultants/ | Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods | Customer Service Tip: That Whiny Complaining Customer? She's Actually A Gift From The Gods
A customer who brings up two, three, even four complaints in a row is just a whiner, right? The problem has to be the customer, not your customer service experience, it would seem.
But the weird thing is, complaints about your cu... |
5226b6f711fa04c54dac13662a276ecc | https://www.forbes.com/sites/micahsolomon/2014/09/22/learning-from-southwest-airlines-triple-bottom-line-approach-to-company-culture/ | When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day | When Customer's Service Dog Is Run Over By Taxi, Southwest Airlines' Culture Saves The Day
Consider this: Only 13% of your customers want to do business with a company that focuses solely on a financial bottom line. And, of course, the percentage of employees who want to work with a similarly mis-focused company must ... |
dd60a5d3ac2ad4bb356ae4060ccc8514 | https://www.forbes.com/sites/micahsolomon/2014/10/13/meet-siris-sister-the-humanoid-future-of-customer-service/ | Meet Siri's Sister, Nina: The Humanoid Future Of Customer Service? | Meet Siri's Sister, Nina: The Humanoid Future Of Customer Service?
You’ve already met Siri, the earnest, cheeky and sometimes hamfisted personal assistant built into your Apple iPhone, and, belatedly, into your iPad as well.
Siri is revolutionary. She’s also a bit of a toy. Which is where her sister, Nina, comes in. N... |
7c1e218ea05890139d412ae1f1503f11 | https://www.forbes.com/sites/micahsolomon/2014/11/01/speed-up-your-customer-service-like-starbucks-and-apple-but-never-ever-rush-it/ | Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed | Slow Down Like Starbucks: Great Customer Service Is Fast, But Never Rushed
Customer expectations for speed of service have become frenzied thanks to mobile and amazon.com and Starbucks, and are even more intense among the millennial generation of customers. (Born 1980-2000, Millennials are the biggest generation in his... |
56fa496b9ef623560a2196eb71520cb2 | https://www.forbes.com/sites/micahsolomon/2014/11/07/to-build-a-powerful-company-culture-create-a-powerful-orientation-process/ | To Build A Powerful Company Culture, Create a Powerful Orientation Process | To Build A Powerful Company Culture, Create a Powerful Orientation Process
Do you know—for certain—what the first day of work is like for your employees? Is there a chance you're frittering away orientation–a key part of building your corporate culture–on inconsequential details? (‘‘This is the break room. We clean the... |
b0e5de84c382bac1c53ab1b80cfb7ff6 | https://www.forbes.com/sites/micahsolomon/2015/02/18/verizon-yes-verizons-massive-customer-service-initiative-the-inside-scoop/ | Verizon's Massive Customer Service Initiative: The Inside Scoop | Verizon's Massive Customer Service Initiative: The Inside Scoop
With the endless string of Comcast customer service stories (very few of them charitable), I’ve been taking a closer look at what's involved in attempting to overhaul the customer service and customer experience of a sprawling operation such as a natio... |
af46e214a571824262c452aa4a902b78 | https://www.forbes.com/sites/micahsolomon/2015/02/26/has-your-customer-service-gotten-worse-as-your-business-has-grown-heres-why-and-how-to-fix-it/ | Has Customer Service Declined As Your Business Has Grown? (Here's Why, And How To Fix It) | Has Customer Service Declined As Your Business Has Grown? (Here's Why, And How To Fix It)
Frequently I'm brought in as a customer service consultant when things seem to be going inexplicably south at a previously-thriving company. Often I’m brought in by a company founder who has built his or her empire starting with a... |
6b3cc7532f58de1377b4940073719db6 | https://www.forbes.com/sites/micahsolomon/2015/04/06/starbucks-commits-250-million-to-give-free-4-year-college-to-every-employee/ | Starbucks To Shell Out $250 Million On Free 4-Year College For Every Employee: Here's Why | Starbucks To Shell Out $250 Million On Free 4-Year College For Every Employee: Here's Why
Starbucks Coffee just announced a commitment of up to $250 million to ensure that each of its U.S. employees–whether full or part-time–can go to four years of college and graduate without any tuition debt. (Let me start with the s... |
029bce3599628c3e1f1e22f271358a04 | https://www.forbes.com/sites/micahsolomon/2015/04/21/ritz-carlton-president-herve-humlers-leadership-culture-and-customer-service-secrets/ | Ritz-Carlton President Herve Humler's Leadership, Culture And Customer Service Secrets | Ritz-Carlton President Herve Humler's Leadership, Culture And Customer Service Secrets
It’s been a back-to-our-roots scenario lately at The Ritz-Carlton Hotel Company, where Herve Humler, part of the original executive team that more than 30 years ago created the hotel brand as we know it, has settled in at the helm, r... |
0307a22aae364db6c78b02f7a45b63b7 | https://www.forbes.com/sites/micahsolomon/2015/05/02/a-customer-experience-expert-practice-know-your-storyline-then-set-the-scene/ | A Customer Experience Expert Practice: Know Your Brand's Storyline, Then Set The Scene | A Customer Experience Expert Practice: Know Your Brand's Storyline, Then Set The Scene
Customer experience experts and consultants tend to turn any discussion quickly to the very specific, individual details that make up what's often called the customer’s journey. Now, it is true that these details and this attention t... |
ee668bf6d19154406c24e04f0c0f8780 | https://www.forbes.com/sites/micahsolomon/2015/05/26/whats-a-keynote-speaker-whats-a-keynote-speech-what-do-they-cost-why-do-they-sometimes-stink/ | Keynote Speaker Fees And Definitions, Plus The Two Most Common Reasons Keynote Speakers Bomb | Keynote Speaker Fees And Definitions, Plus The Two Most Common Reasons Keynote Speakers Bomb
As a keynote speaker, I realized recently that the language and specifics of our industry can be mysterious and confusing to people outside the speaking business. You'll see what I mean from this recent conversation with my air... |
6556e57cf482464cf6f7404b9a1d800e | https://www.forbes.com/sites/micahsolomon/2015/06/15/at-four-seasons-theres-an-app-and-a-human-for-that/ | Four Seasons Has An App (And A Human) For That: Balancing High-Tech, High-Touch Customer Service | Four Seasons Has An App (And A Human) For That: Balancing High-Tech, High-Touch Customer Service
So here's the problem. I guess I've become the high-tech/high-touch customer service guy. But that doesn't mean I want every company in the world to be split right down the middle of technology and touchy-feeliness in their... |
84b0481a8bf98aaae6de57f5e4501792 | https://www.forbes.com/sites/micahsolomon/2015/07/04/how-a-car-dealership-crafted-a-millennial-friendly-customer-experience-by-consulting-5-key-trends/ | This Auto Dealership Built A Pro-Millennial Customer Experience By Consulting 5 Key Service Trends | This Auto Dealership Built A Pro-Millennial Customer Experience By Consulting 5 Key Service Trends
Businesses today in nearly every industry are dealing with the changing expectations of millennials and other on-trend customers who are looking for a new style of customer experience and customer service.
For today, let’... |
4a8bb0c66b243e31a5d6dccc5d388230 | https://www.forbes.com/sites/micahsolomon/2016/02/07/customer-service-experts-vote-whats-the-most-offensive-thing-you-can-say-to-a-customer/ | The Most Offensive Customer Service Phrases, Chosen By Five Customer Service Experts | The Most Offensive Customer Service Phrases, Chosen By Five Customer Service Experts
Few factors can affect the customer service experience more than the language employees use when they interact with customers.
That’s why I devote such time to choosing and implementing appropriate service terminology as part of my cus... |
2bb7a27fa2271bdf76b432a9b88d3c52 | https://www.forbes.com/sites/micahsolomon/2016/03/03/chik-fil-a-rewards-families-for-ditching-cellphones-the-genius-customer-experience-move-of-2016/ | Chick-Fil-A Becomes A Customer Experience Thought Leader By Asking Families To Ditch Cell Phones | Chick-Fil-A Becomes A Customer Experience Thought Leader By Asking Families To Ditch Cell Phones
More than 150 Chick-fil-A restaurants are now offering what they call a “family challenge": If you'll lock your phone up in a “Cell Phone Coop” for your entire meal, you win a free ice cream cone.
This is looking like the m... |
f18d5cae377853f9be662e20698b219a | https://www.forbes.com/sites/micahsolomon/2016/05/29/restaurant-customer-service-and-technology-how-chilis-does-it-tableside-pos-and-via-mobile/ | Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach | Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach
It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art ... |
b75916273e6590b41231ff09fee73279 | https://www.forbes.com/sites/micahsolomon/2016/10/06/a-customer-service-week-question-is-internal-customer-service-actually-customer-service/ | A Customer Service Week Question: Should You Think Of Your Co-Workers As 'Internal Customers'? | A Customer Service Week Question: Should You Think Of Your Co-Workers As 'Internal Customers'?
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The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.”
The people who fill the company coffers and make ... |
da0877008e7f9eafa8c7bccf96f57fac | https://www.forbes.com/sites/micahsolomon/2016/12/11/everyones-learning-the-wrong-customer-experience-lesson-from-amazon-gos-cashierless-retail-model/ | What Retailers Must Remember About Customer Experience Amid The Amazon Go Hype | What Retailers Must Remember About Customer Experience Amid The Amazon Go Hype
You should never bet against Amazon unless you enjoy a drubbing. So I predict that the new 'Amazon Go' cashierless convenience stores will be an immediate success, and will affect customer experience trends in retail and other industries. (A... |
fb37f671fd6d90102dcc6bfe8762c27d | https://www.forbes.com/sites/micahsolomon/2016/12/21/theyre-not-making-customers-like-they-used-to-how-customer-service-expectations-have-changed/ | They're Not Making Customers Like They Used To: Changing Customer Service Trends And Expectations | They're Not Making Customers Like They Used To: Changing Customer Service Trends And Expectations
Your customers–every single one of them–have been changed by their exposure to web-based commerce. Regardless of the type of business you’re in, the customer service and customer experience expectations of your customers h... |
9d186b5bc0f2ce381564b757eefe2e0d | https://www.forbes.com/sites/micahsolomon/2016/12/27/millennial-customers-will-dominate-2017-is-your-customer-service-experience-ready/ | Millennial Customers Will Dominate In 2017. Is Your Customer Service Experience Ready For Them? | Millennial Customers Will Dominate In 2017. Is Your Customer Service Experience Ready For Them?
As we head into 2017, the millennial generation is now the largest domestically and worldwide, outnumbering even the Baby Boom generation from whose loins they sprung, according to Pew, which tracks such things.
So it's more... |
f849ed0c3d49cc6b568ce2042b8d2fea | https://www.forbes.com/sites/micahsolomon/2017/08/01/three-wow-customer-service-stories-from-zappos-southwest-airlines-and-nordstrom/ | Three Wow Customer Service Stories From Zappos, Southwest Airlines And Nordstrom | Three Wow Customer Service Stories From Zappos, Southwest Airlines And Nordstrom
Photographer: Ben Nelms/Bloomberg
I’m going to warm readers’ hearts today (perhaps a risky move, in the midst of a rare heatwave here in Seattle) by recapping three of my favorite wow customer service stories. These examples of extraordina... |
aa7742b47bd63e382569909009ffa2bf | https://www.forbes.com/sites/micahsolomon/2017/08/19/client-service-for-high-net-worth-individuals-when-every-customer-in-your-business-is-a-vip/ | Client Service For High Net Worth Individuals: When Every Customer You Support Is A VIP | Client Service For High Net Worth Individuals: When Every Customer You Support Is A VIP
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The kind of customer service, or "client service," if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to the general consumer pop... |
733989d705050efbd3d1201a0feb5493 | https://www.forbes.com/sites/micahsolomon/2017/08/28/how-digital-has-changed-what-consumers-want-from-customer-service-and-support-and-how-to-respond/ | How Digital Has Changed What Customers Want In Customer Service, Contact Centers And Support | How Digital Has Changed What Customers Want In Customer Service, Contact Centers And Support
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How has the digital transformation changed what customers are looking for in customer service, customer support, and from contact centers in particular? And how should companies respond?
“The way consumers communic... |
dcc1ce6160c69b0b9e7c663ee758a5e7 | https://www.forbes.com/sites/micahsolomon/2018/02/01/heres-what-effective-customer-service-training-isnt-and-heres-what-it-should-be/ | Here's What's Wrong With Most Customer Service Training (And Here's How To Do It Right) | Here's What's Wrong With Most Customer Service Training (And Here's How To Do It Right)
A costly and common mistake is to think of customer service training as essentially “trade school” or “tactical training.” The trade skill, technical, and transactional aspects of customer service—how to enter notes in the CRM, how ... |
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