question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
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Problem Statement: Can more than one person be working on the same Aspen Operations Domain Model Tree at the same time? | Solution: Unfortunately, this is not possible. You should break the tree up into several pieces and embed them in a containing tree. This should provide enough separation for multiple users to do the work.
Multiple users can edit different hierarchies independently. If you are working on the individual definitions then... |
Problem Statement: The aspenONE v2006.5 release notes and installation guide for Aspen Operations Domain Model (ODM) state that Microsoft Distributed Transactions Coordinator (MSDTC) is no longer a required component.
There is currently a restriction for Oracle installations stating that the 9.2 client is required beca... | Solution: There is an error on page 17 of the ODM installation document. It incorrectly says you need to use the Oracle 9.2 client because of the MSTDC issue.
Any Oracle client 9.2 or greater can be used with ODM.
In earlier versions of ODM, MSTDC was required for database transactions. The Oracle 9.2 client was needed... |
Problem Statement: The Aspen ODM editor displays the message User domain/username is denied Read access to object VersionRepository Controller as shown in the following screen capture: | Solution: This can occur if security has been enabled for the ODM system, yet the computer on which the ODM Editor is launched does not have the Aspen Framework Security client components installed. This can happen if the ODM Editor was launched via the smart client link on the ODM Web Manager. In such cases, the Aspen... |
Problem Statement: What does the error System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1. mean when trying to configure an Aspen InfoPlus.21 Tag Alias in Aspen Manufacturing Master Data Manager (mMDM)? | Solution: When specifying the ?Connection String? property from the property pane, make sure you specify is the name of the server that hosts InfoPlus.21, not the ADSA data source name.
Depending on your network configuration, you can either specify a short computer name, such as INFOPLUS21, a fully qualified name like... |
Problem Statement: This Knowledge Base article shows how to view the Aspen Infoplus.21 ( IP.21) data in Aspen Web.21 through Aspen Operations Domain Model (ODM). | Solution: Below are the basic step-by-step instructions showing how to configure ODM to view the IP.21 data in Web.21.
1. ADSA Configuration on the Web.21 server should just be basic Web.21/IP.21 setup using Process Subscription Generic
2. Verify/do Web.21 Installation, alarm summaries, plots, tag searches,... |
Problem Statement: Having installed AdoptOpenJDK (replacing Oracle's own Java product) or upgrading it to the latest version, initial testing passes. The search feature for the aspenONE Process Explorer (A1PE) users appears to work as does the manual indexing performed via the aspenONE Process Explorer Admin page. What... | Solution: below.
Wordaround
One simpleSolution is to uninstall your current version AdoptOpenJDK and instead install AdoptOpenJDK 1.8.0_181. This was the version QE tested by AspenTech and proven to work without this problem. If problems remain with this older Java version installed then do make sure this older version... |
Problem Statement: If you are experiencing the following conditions in your CIM-IO GET records and the CIMIO_MSG.LOG file, then there could be a configuration issue in the DDS.CFG file:
Bad in the IO_DATA_STATUS field of the CIM-IO Get Record
Unknown data type in the IO_DATA_STATUS_DESC field of the CIM-IO GET record
O... | Solution: Run the Fisher-Rosemount program, Configure RNI. This displays a lot of configuration information about the RNI. You are specifically interested in the DDS portion in the lower left corner. There is a comparison of the Total configuration of several parameters with the In Use parameters. If any of the paramet... |
Problem Statement: The v2006.5 release of Aspen Role Based Visualization (RBV) requires Microsoft's Sharepoint Server (SPS) v2007.
This is the first time that RBV has required v2007 of SPS
The RBV Installation manual Chapter-3 describes how to install RBV for the first time on a v2007 installation or SPS
Chapter-4 desc... | Solution: Microsoft themselves strongly recommend, in their SPS installation guides, that their product be installed on a clean machine - meaning no previous version of SPS installed.
As mentioned above, missing one vital step in an attempted SPS upgrade can cause a crash without an error message, and usually no knowle... |
Problem Statement: This Knowledge Base article describes MS SharePoint/Aspen Role Based Visualization (RBV) design best practices that should be followed when designing your portal's website. | Solution: If a user needs to add several webparts to MS SharePoint/RBV portal, the best practice is NOT to add them all to just one site.
The disadvantages of adding too many webparts to one portal page are:
1. It would take too long to load.
2. It would take a lot of resources from the client machines be... |
Problem Statement: The v2006.5 release of Aspen Role Based Visualization (RBV) requires Microsoft's Sharepoint Server (SPS) v2007.
Although our knowledge base article 123923 strongly recommends using Chapter-3 to install on a clean PC, Chapter-4 describes a combination of upgrading RBV and SPS in parallel, both from ol... | Solution: Please download the attachment to this article and extract the files to the locations defined in the Installation Manual.
Keywords: None
References: None |
Problem Statement: When using the Aspen One templates in Sharepoint, the left navigation bar appears hidden by default. Is there a way of changing this behavior, so that the left navigation bar will be visible to users when they first go to a screen in Operations Manager? | Solution: To change the behavior, you will need to modify the aspenONE Template. The following example describes how to change the Aspen One Pane template:
1) browse to directory C:\Program Files\Common Files\Microsoft Shared\web server extensions\60\TEMPLATE\1033\SPSASPEN1PANE
2) edit default.aspx and go the line nu... |
Problem Statement: This Knowledgebase Article discusses how Aspen Role-Based Visualization consumes Token Licenses and how to monitor its usage via the WLMAdmin Tool. | Solution: In V7.1 of Aspen Role-Based Visualization, Tokens are consumed at a rate of 1 Tokens per every 3 users. Usage can be tracked by monitoring the SLM_ASPEN_VF key in the WLMAdmin Tool. In the example below, we can see 3 client connections:
Therefore, the consumption will be 1 token:
Please note that ... |
Problem Statement: Aspen Operations Dashboard uses a 3rd party graphics package called RTView. According to the documentation, RTView application allows attachment of data to OSIsoft PI data source.
Is there a way to attach dashboards (built in Aspen Operations Dashboard RTView) to OSIsoft PI data source? | Solution: OSIsoft PI data source requires a separate license which is not available with RTView application provided with Aspen Operations Dashboard. Therefore, it is not possible to use this service with the dashboard's built-in Aspen Operations Dashboard (RTView).
Keywords: Aspen Role-Based Visualization
References: ... |
Problem Statement: This Knowledge Base article shows how to view PDF reports from inside Aspen Role-Based Visualization. | Solution: There are two ways to view PDF files inside RBV:
1. Viewing PDF reports from the OpsNav site:
a) Create a web directory or a web site.
b) Place the PDF reports there.
c) Use ODM Editor to add URL class that points to the PDF reports.
2. Viewing PDF reports from a webpart:
a) Create a web directory or ... |
Problem Statement: This Knowledge Base article shows how to launch a web page from an RTView control such as a button, using the drill down capability of RTView. | Solution: To launch a browser window, use the Define Command property of your graphical object and select System Command. Use the Open Browser type and type in your http url.
The browser will be launched as a separate window - this is a limitation of RTView version 3.0d1.
Please note that Execute URL is used for runnin... |
Problem Statement: This Knowledge Base article provides steps to resolve Access Denied and other error messages users might encounter when trying to save dashboard files to the RTView folder. | Solution: 1. Go to the RTView folder under <drive:>\...AspenTech\Role-Based Visualization\RTView
2. Right-click and go to Properties
3. Select the Security tab
4. Click the Add button to add the Everyone group to the list of groups. Take default permissions settings for the Everyone group.
5. C... |
Problem Statement: An Aspen Role-Based Visualization (RBV) site imported from another node generates an error message: style is null or not an object. Is there a way to move or import an RBV site from one node to another? | Solution: There is no way to move or import an RBV site from one node to another. The best way to transfer an RBV site from one node to another is to repeat the original configuration steps performed on a test machine or development machine.
Here are the reasons why:
1. Moving an RBV site from one node to another... |
Problem Statement: Aspen Operations Dashboard uses a 3rd party graphics package called RTView. RTView allows attachment of data to TIBCO Enterprise Message Service (TIBCO EMS) (reference on SL website: http://www.sl.com/.videos/training/RTView_Training_DataSources_TIBCO_EMS.pdf).
Is there a way to attach Aspen Dashboar... | Solution: TIBCO Enterprise Message Service requires a separate license which is not available with RTView provided with Aspen Role-Based Visualization. Hence it is not possible to use this service with dashboards built in Aspen Operations Dashboard (RTView).
Keywords: None
References: None |
Problem Statement: When configuring deployment variables as part of the post installation configuration of Aspen Role-Based Visualization (RBV) I get an error message The resource object with key 'HelpMenu_HelpLinkText' was not found. | Solution: This problem can arise due to a confusion as to which SharePoint web site to use for configuration. Part of this is done on the SharePoint Central Administration site and part on the SharePoint Team site that you are using.
After installing and deployingSolutions to the SharePoint Server the features need to... |
Problem Statement: This Knowledge Base article shows how to change the Fonts style, size and color in Aspen Operations Navigator. | Solution: In order to customize the Fonts style, size and color in Operations Navigator, proceed as follows:
· Go to C:\Program Files (x86)\AspenTech\Role-based Visualization\Navigation\Web
· Open “NavStyle.css” file in Notepad
· Change font attributes based on your preference and save the file.... |
Problem Statement: This Knowledge Base article shows how to change the size of the Aspen Operation Navigator. | Solution: The size of the Operation Navigator can be changed as follows (see screen captures below):
1. Click Site Actions/Edit Page
2. Click Edit Web Part
3. Edit web part’s Height and Width in the far right pane
Keywords: None
References: None |
Problem Statement: Is there any documentation for Aspen Operations Dashboard that explains how to use it? | Solution: Aspen Operations Dashboard contains a 3rd party component, called RTView, licensed to AspenTech by the SL Corporation. It comes with its own documentation which explains how to use it.
The SL Documentation can be found in the following location on your Aspen RBV server:
C:\Program Files\AspenTech\Role-based V... |
Problem Statement: Some customers have reported intermittently seeing a process on their SQL server that is blocking other processing from running, most often messing up the backup processes. It's hitting the RTView Database, and is showing its application as JavaService. For some reason, it's not closing out transacti... | Solution: In order to turn off the history writes to RTView History Database, please do the following:
1) Start Historian (command: run_historian)
2) Click 'Stop Storing Data'
3) Click 'Save' and 'Exit'
4) Stops all database 'writes' to RTView historian tables in the SQL Server database.
NOTE: You can always turn off... |
Problem Statement: This knowledge base article explains why the error
Page cannot be displayed
may be returned when attempting to access an Operations Navigator link. | Solution: First, verify whether or not you are able to access the Operations Navigator page directly using this link.
http://ServerName/VisualizationNavigation/OpsNavBrowser.aspx
If the page is not accessible through the link above, substitute the IP address for the server name to see if the link then works.
If the Ope... |
Problem Statement: When you use a web part page as a content page for the Operations Navigation site (in order words, when you use the ODM editor to add url attribute to the hierarchy nodes and that url points to a web part page in a Sharepoint library), You will have the problem of nested heading. As show below:
T... | Solution: To resolve this problem, you need to install theRBV Master PageSolution. This SharepointSolution, once installed and deployed, will provide a feature to change the default Master page to an RBV custom master page. The new RBV custom master page will remove the nested heading above.
Step by step installation... |
Problem Statement: How to retrieve a Word document and activate it using a dashboard object such as a button? | Solution: Bringing up a word document from a remote host is not possible, either in v3.0d or even in the latest version of RTView, because there is no way to invoke a word document from a command in a browser.
However, if you have a URL that a user can execute instead that will download the document, then you should be... |
Problem Statement: How to configure OpsNav for access to more than one ODM Database? | Solution: Let's say that you have created four separate ODM workspaces: ODMDB1, ODMDB2, ODMDB3, and ODMDB4. Under the ..\Program Files\AspenTech\Role-based Visualization\Navigation\config directory, edit NavigationRoleConfig.xml. You will need to add new code to point the Navigator to the four workspaces:
<Roles de... |
Problem Statement: How can I link an AspenONE Process Explorer (A1PE) Trend Plot to a node in Aspen Operations Navigator? | Solution: Both trends and graphics can be linked to a node in Aspen Operations Navigator via a URL. However, as of Aspen Role-Based Visualization version 8.7, a new parameter must be added to the URL when linking an OpsNav hierarchy node to the standard aspenONE Process Explorer plot file. The name of the parameter is ... |
Problem Statement: The Operations Navigator is displaying text instead of working links. | Solution: Open IIS Manager and navigate to the Sites - Default Web Site - AspenCUI - Controls - Runtime - 8_0
Right click on the treeview.htc file and select Browse
If the following error displays, then the .htc file extension needs to be defined and set to Allow
Under AspenCUI Features, select Request Filterin... |
Problem Statement: How do I hide the SharePoint Ribbon menu in Aspen Role-Based Visualization (RBV) V8.0? | Solution: In Aspen Role-Based Visualization version V8 there is a web part called SharePoint Ribbon Visibility Control that provides a button (in the right upper corner) allowing you to hide the ribbon, as shown on screen captures below.
Keywords: None
References: None |
Problem Statement: This Knowledge base article shows how to disable cookie creation for Operations Navigator (OpsNav) to stop the Navigator showing invalid value next to its name in RBV. | Solution: Aspen Operations Navigator tree state is saved whenever the user exits Internet browser. Most of the time this is desirable behaviour but in some cases it may lead to the Navigator showing invalid value next to its name in RBV. One way to resolve this issue is to disable cookie creation for OpsNav. To do so, ... |
Problem Statement: This Knowledge Base article answers the following question:
Is it possible to develop Excel reports using RBV, mMDM and Aspen Excel COM Add-in with S95 aliases? | Solution: For the Add-in to support the S95 tag aliases, the Process Data.net must support it. Unfortunately, the Process Data .Net component does not expose S95. It has a shell for it but no implementation. So, the answer to the above question is that it is not possible to develop Excel reports using Aspen Excel COM ... |
Problem Statement: How do I change the default icons in Aspen Operations Navigator and mMDM? Where are they stored? Is it possible to change the default icons used by the equipment items to icons of my own design? | Solution: Aspen Operations Navigator hierarchy tree is built in Aspen Manufacturing Master Data Manager. Its equipment items are represented by icons that are referenced through class items' property called ImageName, as seen on the screen capture below.
To change the default icon used by a specific equipment item in... |
Problem Statement: How do I hide the AspenONE Process Explorer (A1PE) icons on the aBar when displaying a graphic via Aspen Role-Based Visualization (RBV)? | Solution: As of Aspen Role-Based Visualization version 8.7, a new parameter, called outsidea1=RBV, can be used in the URL linking an A1PE graphic to an Aspen Operations Navigator node to hide all of the options on the aBAR except for the Replay button and the Show/Hide button.
Here is an example of a URL that will prop... |
Problem Statement: This Knowledge Base article explains why users are unable to save data source information for SQL in the RTView Builder if they have Java SE 8 JDK installed on their system. | Solution: Starting with Java SE 8, the JDBC-ODBC Bridge is no longer included with the JDK. The presence of the JDBC-ODBC Bridge is required by the RTView Builder to be able to save SQL data source information in the Builder's Options dialog.
Please follow the link below to read the announcement by Oracle about the rem... |
Problem Statement: The Aspen Role-Based Visualization Installation Guide contains a section called Planning for Implementation. Part of this includes instructions on Creating the Operations Navigator Site.
After creating the site page and navigating to it you may see an error Automation server can't create object when ... | Solution: This problem may well be resolved by adding the URL of the SharePoint web application to the trusted site list in IE.
In fact many Sharepoint Portal problems should cause the user to check whether the Portal URL has been added to the trusted site list.
Keywords: None
References: None |
Problem Statement: Role-Based Visualization (RBV) virtual directories will not be created if Manufacturing products were installed on the machine prior to installing RBV. In order to connect to RBV, users will need to create the missing directories. | Solution: This issue will be resolved in v2004.2. However, users of both v2004 and v2004.1 will need to execute a script in order to properly create the missing virtual directories. The steps are:
Open Windows Explorer and browse to the directory <drive>:\Program Files\AspenTech\Role-based Visualization\SharePoint\bin
... |
Problem Statement: The Operations Navigator content will not load, but removing the appended portion to the fully qualified name resolves the issue.
Example:
Does not work: joe-vm.aspentech.com:88
Works: joe-vm:88 | Solution: Access Sharepoint Administrator
Select Application Management option and ?Configure alternate access mappings
Select the portal that users will be accessing, not the Admin portal
Click the OK button
Select ?Edit Public URLs
Modify the Intranet box to include all of the content of the Default box, but ... |
Problem Statement: Aspen Role-Based Visualization dashboards do not update after implementing record level security. They do update when the record level security is removed. | Solution: Record level security settings are saved in the Aspen InfoPlus.21 (IP.21)snapshot. Therefore, the user account running both the XML Server service and the Dashboard Image Server service must have access to the IP.21 database (it must be a member of a role that permits such access).
To resolve this issue, chan... |
Problem Statement: When a user clicks on a node of the Aspen Operations Navigation tree that points to a URL, the Aspen Operations Navigation always displays the page in the right pane.
Sometimes though, it is desirable that the application opens in a new window. A workaround is required to make that happen. | Solution: The following workaround will use javascript to launch the new window :
1)In the Microsoft Sharepoint portal, create a new ?Web part page? in a document library.
(you need to create one if there is no existing library).
2)Add a ?Content Editor Web Part? to the above page.
This Content Webpart allows to add th... |
Problem Statement: Web pages can easily be built for RBV containing dashboard controls to display key process values. These controls can be updated via OMII InfoBus; a new message will automatically be sent to the control, containing an updated value when the process value changes. These types of controls can be made... | Solution: TheSolution consists of an ASP page with a dashboard control embedded and a dashboard.
Part 1 - Create a dashboard using the dashboard editor. Add substitution variables for the RV subject name.
Note: Since you cannot have an . in the substitution value, the subject has been split in two. Subject HI.SJB is pa... |
Problem Statement: This article explains how to open Operations Navigator if it cannot be opened or is not visible from within Aspen Role Base Visualization (RBV). | Solution: You can start Operations Navigator by entering the following URL into your web browser.
http://localhost/VisualizationNavigation/OpsNavBrowser.aspx
You can also start Operations Navigator directly from IIS:
Go to Default Website --> VisualizationNavigation , right click on OpsNavBrowser.aspx and select Brow... |
Problem Statement: A new web part, called SharePoint Ribbon Visibility Controller, has been added in the Aspen Role-Based Visualization V8.0.
This Knowledge Base article describes the features of this new Aspen RBV web part. | Solution: Here is a summary of features of this new Aspen RBV web part:
Aspen SharePoint Ribbon Visibility Controller web part is an invisible web part that, when added to the RBV home page, creates a button on the right hand side of the page allowing users to hide the SharePoint Ribbon (see the screen captures below).... |
Problem Statement: Operations Dashboard can communicate to several different data sources, including JDBC\ODBC data sources. If a dashboard is unable to display data, here are some steps that can be used for troubleshooting the connection. | Solution: Go to Tools | Options within the Dashboard Editor to confirm that the JDBC/ODBC data source is still defined. Does the name of this datasource match the name of the DSN defined on the Role-Based Visualization server? (To verify this, go to Start | Settings | Control Panel | Administrative Tools | Data Sources... |
Problem Statement: Can I Install Aspen Role Base Visualization from the 32 bit DVD 2 or DVD 2T on a 64bit machine? | Solution: No, if you have a Windows 64-bit Operating System, you have to install Aspen Role Base Visualization using the Aspen Manufacturing and Supply Chain DVD 2 - 64-bit.
Keywords: RBV installation V7.2 V7.3
References: None |
Problem Statement: This article assumes the fairly normal situation of a Server machine with Microsoft Sharepoint etc., installed on it and a remote client logging in using a 'user' account with non-administrative privileges.
Upon login, Sharepoint comes up successfully with tab options including Operations Manager.
Cl... | Solution: Aspen Technology recognizes that IT departments within each company have different requirements and plans to lock away as many files as possible from non-administrative user accounts.
Unfortunately the above scenario is an indication that the web server has been locked down to a certain level such that a doma... |
Problem Statement: When adding a Web Part to the portal you may encounter the error :
The following file(s) have been blocked by the administrator:
For example, if you added an Aspen Process Explorer plot you might see :
The following file(s) have been blocked by the administrator: /PEPlot.asp | Solution: The problem andSolution involves configuration within MS-Sharepoint.
Within Sharepoint, go to :
Administrative Tools | Central Administration | Security Configuration | Managed Blocked File Types
Look for the blocked extension, (.asp in the example above)
Remove the offending extension (.asp) from the list ... |
Problem Statement: Often times in a production environment, one computer is shared by several users, each one launching their own Internet Explorer instance. Is it possible to see the logged in user on the IE title bar to allow an easy switch between the different IE instances? If so, how can this be done? | Solution: Yes, this can be done by configuring each individual web page. However, please note that this is a custom configuration which may cause the next RBV/SPS upgrade to not update those files.
The files that need to be modified are listed below:
1) in the C:\Program Files\Common Files\Microsoft Shared\web server... |
Problem Statement: When attempting to display an Aspen Role-Based Visualization (RBV) page which contains an Aspen IP.21 Process Browser web part, users might see the following error: Missing server group information for application Aspen IP.21 Process Browser | Solution: This error occurs if a connection to at least one Aspen IP.21 Process Browser server has not yet been defined. To define that connection, please use the following steps:
1. From the Home (Team Site) tab of the RBV Portal, select the Site Actions link in the right upper corner of the IE browser and then c... |
Problem Statement: This Knowledge Base article provides steps to resolve the following error:
Unable to connect publishing custom string handler for output caching.
which may be encountered in the application section in the Event Viewer. | Solution: A quick Google search shows that this is a common error message caused by MS SharePoint?s inability to handle a web part on your portal page which uses a custom web service.
Here?s the URL to the note explaining the cause of this error, and its content:
http://www.sharepoint-insight.com/2009/01/11/how-to-... |
Problem Statement: Is it possible to open a new window/tab for specific links in the Aspen Operations Navigator? | Solution: In Aspen Manufacturing Master Data Manager (mMDM) configure a URI class. When configuring/resolving the URI, have the link route to a blank asp page which is configured to use javascript functionality to open the main page in a new window/tab within Internet Explorer.
For example, configure the mMDM URI li... |
Problem Statement: AspenTech web applications use Port 80. However, Microsoft SharePoint Server 2010 and Sharepoint Foundation 2010 are also designed to use port 80 and they do not let other web applications share their port.
Therefore, it is necessary to install MS SharePoint Server 2010 or Sharepoint Foundation 2010 ... | Solution: shows how to delete and create a web application using SharePoint Central Administration.
Solution
Please download and review the attached MS Word document titled: How to delete and create a web application using SharePoint Central Administration 2010.
Keywords:
References: None |
Problem Statement: In the control room, there is only one computer available. On that computer multiple operators have to perform some tasks. For security & audit reasons, the application should be role based.
Knowing the application is based on Role Based Visualization (RBV) under Sharepoint, the question is:
Is it po... | Solution: The short answer is Yes. You will need to change the Internet Explorer (IE) settings as follows:
1. Open IE and select Tools\Internet Options to open the Internet Options dialog box
2. Click on the Security tab and select the zone (Internet, Local Intranet, Trusted Sites) that you will be using to access th... |
Problem Statement: Operations Dashboard has the ability to display data from XML files. This | Solution: describes the necessary steps for successful visualization of XML data in the Operations Dashboard web parts.
Solution
Steps required for attaching Operations Dashboard objects to XML data:
1. Place the XML file in the \Program Files\Aspentech\Role-Based Visualization\RTView\Aspen directory on the Role-B... |
Problem Statement: AspenTech web applications use Port 80. However, the new SharePoint Server 2007 and WSS 3.0 are also designed to use port 80 and they do not let other web applications share their port.
Therefore, it is necessary to install SharePoint 2007 or WSS 3.0 on a different port than Port 80. Otherwise, Share... | Solution: shows how to delete and create a web application using SharePoint Central Administration.
Solution
Please download and review the attached MS Word document titled: How to delete and create a web application using SharePoint Central Administration.
Keywords:
References: None |
Problem Statement: Can SL Corporation's RTview V5.x be installed and used with Aspen Role-Based Visualization V7.x? | Solution: Yes, you can install SL Corporation's RTView v5.x Graphics software package and use it with RBV V7.x and later. However, please note the following limitations:
RTView v5.x requires a license that can be obtained directly from the SL Corporation.
RTView v5.x is not supported by AspenTech. All technical questio... |
Problem Statement: This Knowledge base article shows how to disable cookie creation for Operations Navigator (OpsNav) to stop the Navigator showing invalid value next to its name in RBV. | Solution: Aspen Operations Navigator tree state is saved whenever the user exits Internet browser. Most of the time this is desirable behaviour but in some cases it may lead to the Navigator showing invalid value next to its name in RBV. One way to resolve this issue is to disable cookie creation for OpsNav. To do so, ... |
Problem Statement: This Knowledge Base article answers the following question:
Is it possible to develop Excel reports using RBV, mMDM and Aspen Excel COM Add-in with S95 aliases? | Solution: For the Add-in to support the S95 tag aliases, the Process Data.net must support it. Unfortunately, the Process Data .Net component does not expose S95. It has a shell for it but no implementation. So, the answer to the above question is that it is not possible to develop Excel reports using Aspen Excel COM ... |
Problem Statement: How do I change the default icons in Aspen Operations Navigator and mMDM? Where are they stored? Is it possible to change the default icons used by the equipment items to icons of my own design? | Solution: Aspen Operations Navigator hierarchy tree is built in Aspen Manufacturing Master Data Manager. Its equipment items are represented by icons that are referenced through class items' property called ImageName, as seen on the screen capture below.
To change the default icon used by a specific equipment item in... |
Problem Statement: This Knowledge Base article provides steps to repair a corrupted Operations Navigator (OpsNav) Site. | Solution: Please download and review the following document attached to this KB article:
How to fix a corrupted RBV Operations Navigator Site.
Keywords: None
References: None |
Problem Statement: In a Microsoft SharePoint implementation of Aspen Operations Manager-Role Based Visualization a dashboard table can be used to display data to a user. When viewing the data, the following question arises: How to dynamically filter data in a function of its current task at run time in an Operations Da... | Solution: The answer to the above question was provided by the SL Corporation's development team.
There are three displays attached to this KB article, illustrating the progress from the most basic filteringSolution to a more complicated example of how to dynamically filter data in a function of its current task at run... |
Problem Statement: This Knowledge Base article shows how to resolve an issue where a user who is a member of the Administrators Group in Aspen Role-Based Visualization cannot see the aspenONE Administration menu items when he/she goes to Site Actions | Site Settings for the Team Site. | Solution: Please download the attached document titled Unable_to_see_aspen_menu.doc and follow the step-by-step instructions.
Keywords: Unable to see aspenONE menu
References: None |
Problem Statement: This Knowledge Base article shows how to integrate RTView dashboards into the Aspen Operations Navigator. This will allow users to click on nodes in the Operations Navigation tree to see a specific dashboard or series of dashboards. | Solution: Please follow the steps provided in the attached MS Word document.
Keywords: None
References: None |
Problem Statement: Problems connecting Operations Dashboard to an SQL data source. | Solution: In order to attach Operations Dashboard objects to SQL data, the following steps must be taken:
From the Operations Dashboard server, an ODBC or JDBC driver must be configured to connect to the desired database.
In the Dashboard Editor, create an initial connection to the ODBC/JDBC driver through the Tools | ... |
Problem Statement: This Knowledge Base article provides steps to resolve the following error: No exact match was found. which may be encountered when an Aspen Role-Based Visualization Portal (RBV) Administrator is trying to add users to an RBV group. | Solution: The reason why the RBV portal gets the above-mentioned error is because the application pool identity for the RBV portal is set to a local administrator account while the SharePoint Administrator page has application pool identity set to Network Service. TheSolution is to set your RBV portal's application poo... |
Problem Statement: Operations Navigator Scroll Bar in Aspen Role-Based Visualization won't go to the bottom of the tree. Therefore it is not possible to see the bottom part of the tree unless user collapses the top part of the tree.
This Knowledge Base article shows how to overcome this problem. | Solution: Step-by-step instructions are provided in the attached document titled OpsNav_Scroll_Bar.doc. Please download and review the document.
Keywords: OpsNav
Ops Nav
References: None |
Problem Statement: This knowledge base article describes how to troubleshoot when the data source list is empty in the Aspen Batch.21 web reporting page. | Solution: The following troubleshooting steps will help to determine why no data sources are populated in the Aspen Batch.21 web reporting page.
? Verify that the Aspen Batch.21 services are running on the Aspen Batch.21 server.
Verify that the other Aspen Batch.21 client tools (such as the Aspen Batch Query ... |
Problem Statement: This Knowledge Base article answers the following question:
Why does my ActiveX trend plot fail to get data on Windows 2012 R2? | Solution: Aspen IP.21 Process Browser trend plot requires that Microsoft Remote Data Service (RDS) server components be included in the Windows operating system. However, beginning with Windows 8 and Windows Server 2012, RDS server components have been removed from these and all future versions of Windows.
Follow the l... |
Problem Statement: How to create a new tag in an Aspen InfoPlus21 database. | Solution: This article describes the procedure to create a new tag in an Aspen InfoPlus21 database.
Assumption: Administrative privileges are already available with the user.
Creating the tag
1. From InfoPlus 21 Administrator, navigate to database name -> Definition records, as shown below:
2. Right click on definiti... |
Problem Statement: The Aspen Production Record Management (APRM) Web Reporting Pages give an Access is Denied. The report will display properly if run from the Batch Query Tool or Batch Detail Display.
This knowledge base article shows how to resolve this error message. | Solution: The APRM reports, when accessed from the web server, use the ASPNET local computer account for client impersonation. This account needs to be granted the Impersonate a client after authentication local policy so that the web user can view the APRM web pages.
To grant the local policy,
On your APRM server poin... |
Problem Statement: After upgrading your V10.1 mMDM database to version 11, you will be able to access all equipment and classes using the mMDM V11 client tools (such as the Bulk Load Tool and the mMDM Editor) but while opening the same in V10.1 client tools you will see the following error:
Query Processor required fo... | Solution: This issue is caused by changes to dynamic data stored in the mMDM database, introduced in V11. We now prepend the Dynamic Data Source name to the identifier in the metadata for a dynamic attribute, as such:
Here is the metadata:
{128824,IP21::100012,0,string,<tag><Name tok=\><![CDATA[V_PB_\@PolyVessel.Dis... |
Problem Statement: This knowledge base article answers the following question:
Does Manufacturing Master Data Manager (mMDM) require a license? | Solution: The mMDM administration and editing tools require a license. However, mMDM does not consume any tokens. The license is for tracking purposes only.
The license key is SLM_ODM and must be present in the license file for mMDM to function properly.
Keywords: mMDM licensing
References: None |
Problem Statement: This article discusses a procedure for reverting Multiple Timeslice Mode in Aspen Manufacturing Master Data Manager (mMDM). Multiple Timeslice Mode is a configuration option in mMDM that causes changes to items (such as equipment) to be saved in separate timeslices. This is useful for auditing purpos... | Solution: Here are the steps to revert Multiple Timeslice Mode:
Prerequisites
First, create a backup of the mMDM database just in case there are problems with the revert operation.
Ensure that no users are connected to the mMDM database that will be reverted. This means closing all user interfaces and web pages that mi... |
Problem Statement: An error will occur when attempting to stop or start an Aspen Cim-IO interface on a remote system via I/O in the Aspen InfoPlus.21 Administrator.
Error in the Aspen InfoPlus21 Administrator.
Error Stopping server
CIMIO_MGMT_?, Unknown error: 15045 -or-
CIMIO_MGMT_ACCESS_DENIED, Access denied ... | Solution: Due to security concerns, Aspen Cim-IO Interfaces (v11.0, V12.0 and V12.2) cannot be stopped or started from a remote client. The Cim-IO Interface Manager running on the Aspen Cim-IO interface server should be used for stopping and starting interfaces.
Update: With V12.2 Cumulative Patch 1 applied to the Ci... |
Problem Statement: How to configure a UA certificate trust between Aspen Edge Connect and Aspen InfoPlus.21 | Solution: Follow the steps to add a UA certificate trust between Aspen Edge connect and Aspen InfoPlus21
1. Logon to both the Aspen InfoPlus21, and Aspen Edge Connect systems.
2. On the Aspen InfoPlus21 system;
a. Navigate to the folder C:\ProgramData\AspenTech\InfoPlus.21\CertificateStores\MachineDefault\c... |
Problem Statement: How to resolve an issue in Aspen Edge Connect causing the Data Connections to be grayed out? | Solution: Make sure you have the folder C:\Programdata\cipherd (create if not there)
Make sure the Aspen Edge Connect Local Calc Engine service is logged on with an administrator user. (if not change to an admin user and restart the service)
Run the setup tool as administrator and try to active the license again with... |
Problem Statement: aspenONE Credentials V11 introduced a new feature HTTPS Configuration, which can be used to configure HTTPS for Tomcat and IIS.
You may get Could not find request or existing certificate corresponding to certificate file while clicking the APPLY button. | Solution: There are two types of self-signed certificate. personal and web-hosting.
a) Both personal and web-hosting certificate can be used for IIS https configuration.
b) However, only web-hosting certificate can be used for https configuration from aspenONE credentials.
In this article, ... |
Problem Statement: There is a need to find the Affinity setting of all the tasks set up in Aspen InfoPlus.21 Manager. However, clicking on each task individually is too tedious and cumbersome. | Solution: By using SYSTEM command in Aspen SQLplus to execute REG QUERY, it is possible to find the CPU Affinity setting for each task defined in Aspen InfoPlus.21 Manager.
Note:
The SQL script is to be run only on IP.21 server.
The account used need to have permission to run REG QUERY.
Below is the SQL script to list... |
Problem Statement: How to resolve the following error Cannot talk to the license server on the specified host when clicking on load Information in aspenONE SLM License Profiler? | Solution: In order to resolve the above error message, you will need to check the following:
1) If Sentinel RMS License Manager Service is NOT running, please start it.
2) If Sentinel RMS License Manager Service is still running, please restart it.
If performing the above does not help, then you will need to reboot t... |
Problem Statement: How to resolve the Excel add-in error when linking Excel with AspenTech Engineering software? | Solution: When you try to retrieve data from AspenTech Engineering software using Excel add-in, the following error messages may appear:
“Microsoft Excel is waiting for another application to complete an OLE action.”
Followed by the error number 429 below:
“ActiveX component can't create object”
In order to get rid o... |
Problem Statement: How do I determine if I have a standalone or network license? | Solution: To determine the type of license you have (standalone or network), you may view it using the SLM License Profiler.
Run the aspenONE SLM License Manager and click the License Profiler button.
In the License Profiler, select Local License in the License Server drop down. Click the Browse button next to the Lo... |
Problem Statement: The aspenONE Process Explorer Admin web page can be used to scan the search index files for aspenONE Process Explorer. By default, anyone with a web browser can access this web page remotely. This may not be desirable. This article explains how you can control remote access to the aspenONE Process Ex... | Solution: This best done using IIS block rules. You will have to download URL Rewrite if this is not currently installed on the web server: https://www.iis.net/downloads/microsoft/url-rewrite
URL Rewrite can rewrite simple URLs that users can remember to the actual one or block the URL completely. The following shows h... |
Problem Statement: When Oracle is used to host the Aspen Production Execution Manager (APEM) database, how can the data locking operation for different transactions on the same data record be disabled? | Solution: To prevent explicitly locking data records in Oracle, you need to update the APEM configuration as follows:
Use Notepad to edit file: C:\Program Files\AspenTech\AeBRS\cfg_source\flags.m2r_cfg (depending on version, this file may alternatively be found under folder: C:\Program Files (x86)\..)
Find ORACLE_L... |
Problem Statement: When preparing a Windows operating system for installing Aspen APC software. | Solution: · Set the final expected name of the machine as part of the initial Windows installation. Do not attempt to rename the server after installing the software. This is possible to do, but it often comes with difficulties. Using the SysPrep feature of Windows is a good way to start off with a clean Windows operat... |
Problem Statement: Can the perturbed-chain statistical associating fluid theory (PC-SAFT) Equation of State (EOS) be used for Lower Critical | Solution: Temperature (LCST) and Upper CriticalSolution Temperature (UCST) calculations for systems that form two liquid phases?
Solution
Yes. The Lower CriticalSolution Temperature (LCST) or lower consolute temperature is the temperature below which the components of a mixture are miscible for all compositions. Simi... |
Problem Statement: Aspen HYSYS 내 Acid Gas Package 를 사용하면 추가 Token 이 사용되나요? | Solution: Column 내 두 가지 계산 모드가 있습니다. 하나는 Efficiency 모드 이고 나머지 하나는 Advanced 모드 입니다.
Efficiency 모드는 추가 토큰을 소모하지 않습니다.
Advanced 모드는 9토큰을 Aspen_Ratesep 의 라이선스에 사용합니다. 이는 Rate-Based 계산에 필요한 라이선스 입니다.
Advanced 계산이 좀 더 엄밀한 계산으로 추천되나, CO2 분압 10 kPa 이하의 흡수탑에서는 Efficiency 모드도 Murphree Efficiency 를 예측하여 Rate-Based 와 마찬가지로 높은 성능... |
Problem Statement: When trying to edit or delete comments in aspenONE Process Explorer (A1PE), the following error is observed:
Failed to write comment rows to data source 'datasource'. -2147352571 Tag( Comments ) Attr( IP_PLANT_AREA ) | Solution: When modifying a comment, the server first tries to delete the current comment in preparation for overwriting it with the modified values. When deleting, it tries to set the comment's IP_PLANT_AREA field to an entry that is blank. So, a blank plant area is required to be defined.
Find the PLANT-AREAS record i... |
Problem Statement: How to calibrate Aspen Capital Cost Estimator based upon the past estimates | Solution: This How-To-Guide book for ACCE calibration will be helpful when you calibrate your ACCE based upon the past estimates.
Keywords: template, templates, ACCE, APEA, Calibration, Calibrate
References: None |
Problem Statement: How to calibrate Aspen Capital Cost Estimator based upon the past estimates | Solution: This How-To-Guide book for ACCE calibration will be helpful when you calibrate your ACCE based upon the past estimates.
Keywords: template, templates, ACCE, APEA, Calibration, Calibrate
References: None |
Problem Statement: After compiling a GDOT application file from an Excel spreadsheet many error messages show up saying Can't find DLL entry, stopping the compiling operation. | Solution: When trying to compile a GDOT application in V12, the operation does not complete because a several quantity of error messages shows up and prevent the spreadsheet to compile correctly.
Some examples of the messages mentioned above are the next:
This is an installation issue with the GDOT configuration, Excel... |
Problem Statement: This KB provides you step by step instructions on how to see tag values from the fixed area of a Get Transfer Record on A1PE through Aspen Process Graphic Studio buttons. | Solution: 1. Open Aspen Process Graphic Studio
2.Click on the Data field object and draw it on the grid (it can be a text, integer or any data object you want that belongs to the type of value you want to see) for this example, I will be using a text data object.
3. Double click on the Data field object to open “Data... |
Problem Statement: Is it possible to install different versions of different suites on the same machine? | Solution: Is it possible to install different versions of different suites on the same machine? E.g. Engineering V11 and Manufacturing V12.
No, the reason is coexistence. Coexistence is the ability for multiple versions of aspenONE applications to be installed on the same computer.
Coexistence is supported for all ... |
Problem Statement: How do I resolve the following error message The code execution cannot proceed MSVCP140.dll was not found. Reinstalling the program may fix this problem” while installing AspenTech software? | Solution: In order to get rid off the error message, you will need to manually install VC_redist.x64.exe and VC_redist.x86.exe under the path below:
\aspenONE_V12_MSC_T\aspenonesuite\core\vcredist_VC2017
Once installed, the installation should complete with no error message.
Keywords: Installation, MSVCP140.dll, SLM
R... |
Problem Statement: Is it possible to perform auto-slicing on a dataset during an offline analysis? If so, how? | Solution: APC Builder (V8.0 and above) has a Smart Slice feature like the Auto-slicing feature in Adaptive Modeling. To access this function, please open the Case Editor and click the View button from the selected dataset.
A new window appears with the plots of the dataset. Select the Smart Slice to activate the sli... |
Problem Statement: What new features are offered for the Aspen Advanced Process Control suite in Version 12? | Solution: Please review the attached PDF for all of the exciting new features that are offered for APC V12, as described below. This information is also available in the APC V12 Release Notes: 000097714
You may also find this webinar interesting, which includes a demo on the new features: https://www.aspentech.com/en/... |
Problem Statement: When I open Aspen Flare System Analyzer, I get the following error message and the program just crashes.
Error Message: Unexpected exception: The type initializer for 'FlarenetFramework.XmlUtility' threw an exception.
Source: FlarenetFramework
Target: AddAllDatabaseConnections
Sometimes, the problem... | Solution: of the dependency failed, type = 'AspenTech.Visualisation.CommonShell.IShellMainWindow, name = (none), ......
In general, if Flare encounters an unexpected exception error message, the user can try applying the followingSolution.
Solution
Users encounter the above error messages likely due to a file corrupti... |
Problem Statement: What is the maximum number of columns and rows that can be defined in the Spreadsheet operation? | Solution: It is possible to define up to 702 columns and 1024 rows for a spreadsheet operation.
Keywords: Spreadsheet, Columns, Rows.
References: None |
Problem Statement: How exactly are recycle efficiency values used in phase equilibrium calculation in the Depressuring Utilities? | Solution: In the Depressuring Utilities, the recycle efficiency controls how much liquid & vapor inventory is mixed before flashing it in each compositional step of HYSYS Dynamics.
For example, 1% recycle efficiency for vapor and 100% for liquid means: 1% of vapor inventory & 100 % of the liquid inventory will be mix... |
Problem Statement: How to modify the descriptive text options for an attribute in ABE | Solution: The descriptive text options in ABE are used to quickly populate pre-defined values to an attribute such as PreFix, PostFix, or other user-defined values.
You can edit the list for Substitution, PreFix, or PostFix entries in DescriptiveText.txt file. The file is typically located here if you are using the de... |
Problem Statement: Why does Mapper show only one unit operation from my simulation? | Solution: When users initialize Mapper inside Aspen Plus or HYSYS, sometimes the Mapper only shows one unit operation while there are other unit operations in the simulation. This is likely because of Partial Mapping feature. Partial Mapping allows Mapper to detect the current selected unit operation in the simulation ... |
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