question stringlengths 19 6.88k | answer stringlengths 38 33.3k |
|---|---|
Problem Statement: How is normal molar flow calculated? Does HYSYS calculate normal molar flow for liquid? | Solution: The normal molar flow is just a representative value of molar flow at the normal conditions (T = 0 C, P = 1 atm). It does not necessarily hold physical meaning of the fluid at that state. The normal molar flow is converted by the factor molar density from the molar flow. The calculation of the normal molar fl... |
Problem Statement: Which are different unit operations supported in Aspen HYSYS V11 EO sub-flowsheet? | Solution: Only Aspen Properties property packages and component lists are supported in the EO Sub-Flowsheet.
The following unit operations are supported in the EO Sub-Flowsheet:
Separators, 3-Phase Separators, and Tanks
Coolers
Heaters
Heat Exchangers
Air Coolers
Fired Heaters
Note: Rigorous EDR models are supported v... |
Problem Statement: The default location of the replication queues on an Aspen InfoPlus.21 publisher server is C:\ProgramData\AspenTech\InfoPlus.21\db21\group200\Replication. The files in this folder can become quite large especially when the subscriber node is not running and the publisher is storing data for the subs... | Solution: Beginning in version 11.0 of Aspen InfoPlus.21, you can change the location of the replication queues on an Aspen InfoPlus.21 publisher by using the following steps.
Stop Aspen InfoPlus.21 on the publisher node.
Stop the InfoPlus.21 Task Service on the publisher node.
Create an alternate location for the repl... |
Problem Statement: How do I fix the error ”The extension UnitOpExtn.VirtualStream is not available...” | Solution: This error means the Virtual Stream extension is not installed. If your simulation does not contain any Virtual Stream unit operations, you can simply ignore this message.
To resolve this error, you must download the extension and register it within HYSYS. To do this:
1) Download the extension from our suppo... |
Problem Statement: Is it possible to create a hot button link in Aspen Process Graphics Editor (GE) to the Alerts page in aspenONE Process Explorer (A1PE) or to display the alerts within a Process Graphics page?
This Knowledge Base article shows how to do it. | Solution: The following Hot Link call will open the Alerts page in A1PE:
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe http://localhost/processexplorer/WebControls/PBAlerts.asp
Keywords: None
References: None |
Problem Statement: How to move an Aspen Process Graphic Studio project to another machine/server? | Solution: 1.- Go to the original location of the project and identify the .prx file and its corresponding folder.
2.- Paste the two files on the other machine, following the same location as in the source machine. Then open the project (run the Graphic Studio As Administrator...) and publish it again.
Note: If in th... |
Problem Statement: How can Aspen SQLplus access records in other AspenTech InfoPlus.21 (IP.21) systems without utilizing 'Query' | 'Host' in the SQLplus Query Writer? | Solution: The ability to reference other IP.21 databases from the same query is enabled by configuring a file called links.dat. It is located here:
C:\ProgramData\AspenTech\InfoPlus.21\db21\sql
on the Aspen InfoPlus.21 database system (it will not be on end user, client-only systems). End user systems wil... |
Problem Statement: Can Aspen InfoPlus.21 Replication be used to transfer data from normal or history repeat areas? | Solution: AspenTech added this capability in version 11.0. Prior to V11.0, repeat area data could not be replicated from a publisher to a subscriber.
Both the publisher and the subscriber must be at V11.0 or greater for this to work.
In order for history replication to work (for data that is added specifically to his... |
Problem Statement: Some users are facing problem that Unit excel workbook is being blocked when opening APS or MBO especially for file type Excel 97-2003 Workbooks and Templates. Similar error message as below: | Solution: This problem is due to when open a file that was created in an earlier version of Microsoft Office in newer version.
Select File > Options.
In the Options window, select Trust Center > Trust Center Settings.
In the Trust Center window, select File Block Settings at the left, and then clear the Open or Save ch... |
Problem Statement: How do I resolve the following error message Another installation process is running when installing Microsoft .NET Framework 4.8? | Solution: From the screenshot above, it can be seen that aspenONE installer is still running when you are trying to install Microsoft .Net Framework 4.8.
Please exist aspenONE installer and proceed with installing Microsoft .Net Framework 4.8 only.
Keywords: Installation, .NET Framework 4.8, SLM
References: None |
Problem Statement: The user installed the last Windows version and now, when we try to open http://localhost:21021/app/multicase/multicase, it shows the page cannot be found. Comparing the registers of the HKEY LOCAL MACHINE, they are a match, and everything seems to be in order. | Solution: Perform the following steps:
Navigate to C:\Windows\ServiceProfiles\LocalService.
Make the following modifications:
Change MultiCaseDb.mdf to MultiCaseDbOLD.mdf.
-and-
Change MultiCaseFrameDb.mdf to MultiCaseFrameDbOLD.mdf.
Clear the cache for your web browser cache.
Launch Aspen Multi-Case again.
Keywords: M... |
Problem Statement: This knowledge base article describes AspenTech's position regarding software compatibility with newly released Operating Systems (OS) or other third-party components (such as a Relational Database, or Microsoft Excel, etc.). | Solution: In most cases, the supported versions of any Windows OS and third-party application will be identified on the AspenTech Platform Support Page: https://www.aspentech.com/platform-support
Some users will ask if a particular version of Aspen Products is compatible / supported on certain version of Windows not ... |
Problem Statement: Known issue: Replace button does not work in Aspen Basic Engineering (ABE) V10 and V11. | Solution: In ABE Datasheet Definer, users may find that the Replace button to iterate through all fields' routes and replace specified strings in these routes does not work. We are working on implementing a fix for this issue in a future release. For the current versions, we provide an executable file that users can ru... |
Problem Statement: We are using V12 APC software with an older license file. For which V12 features will we need a V12 license? | Solution: There are two license keys that are only available in the V12 license that you will need for standard V12 APC products:
SLM_RN_PME_IP64 - This key is required to run V12 Aspen Watch. Starting in V12, Aspen Watch Performance Monitor uses the 64-bit version of Aspen InfoPlus.21 database and related components. ... |
Problem Statement: If you pretend to display only the date from a timestamp of a tag (similar to a 'substring' in SQLplus) in an object of Aspen Process Graphic Studio, follow these steps: | Solution: 1. Select a Text Data object:
2. Double click on the object or right click>Properties.
3. In the properties Window, go to Data tab. There, put the name of the tag from you will retrieve the timestamp in the Name field. In the Attribute field type IP_TREND_TIME:
4. In the General tab, set Total Length to 9 ... |
Problem Statement: How can I confirm if AspenTech SQLplus ODBC drivers (64-bit or 32-bit) are already installed on my computer? | Solution: When creating an ODBC connection it is important to identify if the proper drivers are installed. One quick way to confirm it is by looking at the ODBC Data Source Administrator:
1. For 32-bit driver, open ODBC Data Source Administrator (32-bit) and go to Drivers tab. Check if in that list AspenTech SQLplus ... |
Problem Statement: How to use aspenONE Process Explorer Admin that enables searching data directly from aspenONE Process Explorer? | Solution: From the Window Start menu on the aspenONE Process Explorer server, click aspenONE Process Explorer Admin. The ADMIN tool will open in the browser, displaying the Manage Search Data page.
The Search data is broken into these categories: All, Files, Tags, APRM, S95 Tags, and Assets. Here are more details ab... |
Problem Statement: How can I prevent the Aspen Process Data Excel add-in functions from recalculating when opening an Excel spreadsheet? | Solution: A volatile function causes recalculation of the formula each time Excel recalculates.
To disable recalculating the formula when opening the spreadsheet, open the formula, cilck the Advanced option, and uncheck the Make formula volatile option.
Keywords: Aspen Process Data
Excel add-in
Volatile
Make formula... |
Problem Statement: Sometimes, you may encounter below issue when trying to import PIMS generated Access database into Power BI. Are there any settings in PIMS that need to be changed to make the DB readable.
How to solve this issue and connect to Access database with power BI? | Solution: 1. The purpose of the database engine is to allow PowerBI to connect to MS access. You should keep the same version of MS Office and PowerBI. Kindly visit the MS support site regarding this issue via: https://go.microsoft.com/fwlink/?LinkID=285987
2. Also, if you are using MS Office 32-bit and PowerBI. Please... |
Problem Statement: How can I create a plot in a1PE that includes tags from several historians. | Solution: Here is the procedure:
1. Open the ADSA Client Config Tool on the ADSA server as an administrator, click the configuration tab, and press the button Public Data Sources.
2. Press the Add button to configure a new data source. For example, use the following steps to add an Aspen InfoPlus.21 data source... |
Problem Statement: How can I retrieve tag's definition record using a query? | Solution: Run the SQL query below on the Aspen SQLplus, and the output will return the definition record of a tag.
select name, definition from all_records
where name = 'Tag Name';
In the above example, the tag ATCAI belongs to IP_AnalogDef record.
Keywords: Definition record
Aspen SQLplus
all_records
References: Non... |
Problem Statement: Can Aspen Plus Dynamics handle substreams with solids? | Solution: Unfortunately, substreams with solids (such as CISOLID, NC, NCPSD and CIPSD) are NOT supported.
Aspen Plus Dynamics supports:
Conventional components
Pseudocomponents, assays and blends
Electrolytes (bothTrue and Apparent component approaches)
Polymers
Keywords: Aspen Plus Dynamics; Solid substreams; Solids;... |
Problem Statement: Sometimes, users failed to open any archived APS model which was able to be opened successfully on the machine. Some users may receive a ‘Fatal error’ message but some may not, before APS crashed and forced to close.
How do we troubleshoot and solve this issue? | Solution: First, test with Aspen APS demo model (C:\Users\Public\Documents\AspenTech\Aspen Petroleum Scheduler\Demo) and see if the user can open this demo on the problem machine.
If the user fails to open APS demo model. This issue could potentially be a Microsoft access driver issue, and It is suggested to perform a ... |
Problem Statement: According to KB: What are the different types of matrix files generated in XLP? （https://esupport.aspentech.com/S_Article?id=000066693）
XMps.mps - Holds initial activities for variable
XMps.Xlp - Holds final activities of variables
XMps_New101.Mps - Holds activities of input | Solution: From below example, when there’s no input file provided in PIMS-AO model
The value of T. PGUESS is quoted for the property variable (“Qpppsss”).
The flow variable (“Sxxxyyy”) is all set to 1. Where do these values come from?
Solution
Xmps_xxxxxx.mps is a text file that is written when the reporting option is ... |
Problem Statement: This | Solution: describes what firewall ports need to be opened in order to allow greater visibility and access to Aspen Advance Process Control (APC) applications information via the Aspen Production Control Web Server (PCWS) especially when the Process Control Network (PCN) firewall is blocking access.Solution
Download th... |
Problem Statement: Are TEMA 10th and ASME codes updated in EDR V11.1? | Solution: Yes, ASME 2019 & TEMA 10th are included in V11.1
Key Words:
TEMA, ASME, EDR
Keywords: None
References: None |
Problem Statement: When trying to add a FCC (or any other refining block) to Aspen HYSYS, I get the following error message:
“Failed to initialize Aspen Properties ap(r)pdf file” | Solution: This issue happens whenever the block being placed tries to access the Aspen Properties startup directory and it is unsuccessful. To solve this issue, you need to make sure that the Aspen Properties startup directory exists and that it points to a folder to which you have write/read privileges.
Although the i... |
Problem Statement: For a DMC3 or DMCplus online controller, the variable details on the PCWS web page show a Transform Parameter called referencePoint. What does this parameter mean and how is it calculated?
Example screenshot from PCWS variable details page: | Solution: The reference point is a value in engineering units of the variable being transformed. If the object being transformed is with respect to a change from the current value, then the transform uses the current value as the reference value in the calculation.
For example, the Max Steady State Move Limit is calcu... |
Problem Statement: New model setting preferences have been introduced from Advisor 7.0 which can affect the volume and mass calculations in Advisor.
These preferences may be viewed using the File | Preferences... menu option, in the Model Settings box of the User Tab.
Only superusers may change these values, however,... | Solution: The Weight Reduction Factor is normally only used by International (Non-US) Oil Refineries, and is based on International Petroleum Standards.
The WRF is used to convert liquid densities measured in vacuum to liquid densities measured in air, and is Calculated as follows: DensityAir = DensityVacuum - WRF
T... |
Problem Statement: This knowledge base article describes how Aspen Advisor's weight reduction factor (WRF) is used. | Solution: The WRF is used to convert liquid densities measured in vacuum to liquid densities measured in air.
The specific equation used is as follows: DensityAir = DensityVacuum - WRF
Once a value is entered for the WRF it is used throughout the model.
The default value of the WRF is zero.
This effectively disables ... |
Problem Statement: The following error message can be returned when attempting to open an Aspen Operations Reconciliation and Accounting (AORA) model with a user account which does not have Superuser privileges.
A model ModelName must be configured by a SUPERUSER before continuing. Contact your administrator.
** This ... | Solution: Version 2006.0 of AspenTech's aspenONE software for Aspen Operations Reconciliation and Accounting
or AORA, (formerly known as Aspen Advisor) introduced a new Model Name parameter which must be
configured for each new or upgraded model.
The Model Name parameter is used to distinguish individual Aspen Advisor ... |
Problem Statement: When Upgrading my Aspen Operations Reconciliation and Accounting (AORA) model database or when
Creating New AORA accounting models, then why do I now receive the ModelName errors and user prompts
associated with the new Model Name parameter that was not available prior to aspenONE V2006.0? | Solution: As noted in KB Article 000064793, the New Model Name parameter was added to the AORA model setting preferences
starting with aspenONE Version 2006.0, and this parameter MUST be configured for each new or upgraded model.
IMPORTANT: TheSolution notes provided below are applicable assuming that you are logging i... |
Problem Statement: How can I get the Jobs that are stuck in Queued status to execute in Unified PIMS? | Solution: If you've run multiple jobs in Unified PIMS, but they are stuck in Queued status and are not Executing, as shown in the example below:
You need to restart Aspen Unified service by following the steps below. This should solve the issue:
Go to Windows start -> type service
Restart Aspen Unified Agent supervi... |
Problem Statement: The IP_VALUE_FORMAT and OEE_EVENT_TYPE_FMT fields of the existing OEEDef records show as empty after the InfoPlus.21 upgrades from Pre-V11 to V11, which makes the existing OEEDef records not functional.
Here is the OEEDef record in V10.1. Notice that the formatting of the field is directly specified... | Solution: In order to make the existing OEEDef records functional, we need to manually populate the empty fields of OEEDef records in V11.0.
Here is a SQL query that will populate the empty formatting fields in the existing OEEDef records:
Update OEEDef
Set OEE_Event_Type_Fmt = 'OEE-EventTypes'
Where OEE_Event_Ty... |
Problem Statement: How can a design a column with a both tray section and a packing section? | Solution: Use the equipment model for a double diameter tower, specify trays in one section and packing in the other. You may also choose to specify the same diameter for both sections.
Keywords: Trays, packing , tower, column
References: None |
Problem Statement: The Solorigate/Solarwinds supply-chain cybersecurity attack reported in December 2020, has had a major impact to government entities, hundreds (if not thousands) of private sector companies, and the cybersecurity industry as a whole. This incident highlights the threats, risks, and challenges that we... | Solution: Corporate security and response
AspenTech is not a Solarwinds customer and does not use Solarwinds Orion. Although the company is not directly impacted by the Solarwinds compromise, it is important that we step back and learn from this incident.
Despite not using Solarwinds Orion, we are assessing our envi... |
Problem Statement: Is there a troubleshooting guide for Aspen Multi-Case? | Solution: Please download the attached pdf document with some tips for troubleshooting issues related to Aspen Multi-Case.
Keywords: Aspen Multi-Case, troubleshooting guide, multicase
References: None |
Problem Statement: The reactor in my simulation is giving the error:
** ERROR
PHYSICAL PROPERTY PARAMETER DHFORM OR DHAQFM IS MISSING
FOR THE FOLLOWING COMPONENTS:
H2
ABSENCE OF THIS PARAMETER WILL RESULT IN INCORRECT ENTHALPY RESULTS.
However, DHFORM and DHAQFM for Hydrogen (H2) are available in the databanks. Why a... | Solution: The missing parameter check is made when the species amount is changed by more than 1e-8 kmol/s. Generally, to avoid the error message, the parameter DHFORM needs to be added for the component.
For H2, the problem is that for some reason “0” was entered for the number of occurrences of Hydrogen (H) in the mo... |
Problem Statement: Minimum Recommended Hardware and Software Pre-requisites for new SLM Server Deployment | Solution: Minimum Recommended Hardware for SLM Server:
Operating System
Windows 10 Anniversary Enterprise & Professional (64 bit)
Windows 8.1 Update 1 Enterprise & Professional (64 bit)
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Ubuntu Server Edition 20.04 LTS / 18.04 LTS / 16.04 LTS
Virtualizatio... |
Problem Statement: How to horizontally scale Agent Service to distribute Agent’s processing load? | Solution: Agent Service can be setup on multiple servers to balance the Agent's processing load. Aspen Mtell installer allows granular install of the Agent Service. Users can opt to install this on the Aspen Mtell Application Server, and/or choose to scale out horizontally to distribute the load to other dedicated Agen... |
Problem Statement: Is it possible to configure the timeout when using the sqlplusx utility from a command prompt? | Solution: The command sqlplusx allows users to run SQLplus commands from the MS-DOS command line. The utility is found in the Program Files\AspenTech\InfoPlus.21\db21\code directory. It is documented in the on-line help for SQLplus, accessed from the SQLplus Query Writer tool. However, the on-line help does not include... |
Problem Statement: How do you model Methylene Chloride solvent recovery from a waste water stream? | Solution: Methylene chloride is recovered from combined process waste streams before the waste water is discharged to the sewer. A simulation model of the solvent recovery flowsheet provides a tool to target the optimal operating conditions. The process objective is to meet government methylene chloride emissions stand... |
Problem Statement: Installation of Microsoft SQL Server Express 2005 SP3 guide for Engineering products. | Solution: As part of the Aspen Engineering Suite the user is required (in most cases) to install Microsoft SQL Server Express 2005 SP3 as a prerequisite. AspenTech provides the installation media on the Aspen Engineering Suite V7.3 32-bit DVD.A Attached is a step by step guide to install the software.
For Troubleshoo... |
Problem Statement: How do you run Aspen Properties Excel examples? | Solution: Several examples have been developed to show how the Excel add-in for Aspen Properties can be used for a variety of calculations performed by chemists and chemical engineers.
Each example is contained in a zip file that includes the Excel spreadsheet that performs the calculations, the Aspen Properties file (... |
Problem Statement: How do you model an Acetone solvent recovery process? | Solution: Aspen Plus backup (.bkp) file used to model this process are attached:
Filename
Description
ACETONE.bkp
Acetone Solvent Recovery with Acetone\Water VLE Analysis
Process Description
Acetone, a commonly used solvent in the pharmaceutical industry, is recovered from a water-acetone mixture. The treated aqueous ... |
Problem Statement: Is it possible to model a divided wall column in Aspen Plus? | Solution: Aspen Plus can be used to model divided wall columns.
Attached an example model for a divided wall column. This model runs in either sequential modular (SM) mode or equation oriented (EO) mode. EO is very appropriate for this application since it can converge highly interconnected flowsheets such as this one ... |
Problem Statement: How do you determine the properties for a system of Methanol-Methyl phenyl ether(MPE)-Phenyl propyl ether(PPE)? PPE is not available in any Aspen Properties databanks. | Solution: The basic methodology is as follows:
Estimation
Estimate vapor pressure of PPE. Use PPE.mol file for structure.
Estimate VLE for methanol-MPE (over-ride database parameters).
Use Aspen Properties Excel add-in to compare predictions and data. See the attached files PPE-0.APRBKP and PPE.XLS.
Data Regression:
F... |
Problem Statement: How can Excel be used to calculate of pure-component properties? | Solution: Pure component properties are often needed and the Excel add-in to Aspen Properties provides a convenient way to obtain standard pure-component properties.
Outline of Calculation Procedure
Aspen Properties is used to calculate several properties of a selected pure component from those defined in the aprbkp f... |
Problem Statement: Are properties for an aqueous ammonia system correct and accurate enough to model processes like ammonia refrigeration? | Solution: This package presents and evaluates the Aspen Properties physical-property model for aqueous ammonia. The application demonstrates the accurate and reliable physical properties that Aspen Properties provides for this important system and shows how they can be evaluated and studied through the Excel add-in for... |
Problem Statement: Is it possible to use the Aspen Properties Excel Add-In to estimate solubility processes in drug research and production? | Solution: Note: To use the followingSolution, Aspen Polymers Plus must be installed, although no license is required.
This example illustrates how the Aspen Properties Excel add-in may be used to calculate and analyze solubility processes in pharmaceutical research and production. In particular, it presents, evaluates,... |
Problem Statement: Do you have an example of an end-user interface to ACM in Visual Basic? | Solution: Attached is a simple example in Visual Basic 6. The interface let's the user select a simulation (e.g. tank.acmf). The simulation file is then loaded in ACM (which can be made not visible). The user can then press the run button to run the simulation (asynchronous run). The user can change the value of select... |
Problem Statement: ELECNRTL uses VL1BROC which is the Brelvi-O'Connell model for the Liquid Molar Volume (VLPM) model as shown on the Properties\Property method\ELECNRTL\models sheet.
At 25 C (77 F), ELECNRTL seems to use about 61.5 cc/mole for the molar volume of CO2 as calculated from PHIPC. However, according to Bre... | Solution: The Brelvi-O'Connell partial molar volume for CO2 from Aspen Properties is actually 36.8 cc/mol, which is in good agreement with the Brelvi-O'Connell 1972 paper.
Since CO2 is declared as Henry's component, the property PHIPC does not apply to it; therefore, one cannot use it to backout partial molar volume. P... |
Problem Statement: How to obtain parameters for the COSMO-SAC model used in Aspen Plus? | Solution: The parameters in COSMO-SAC have to be computed from a fairly complicated quantum mechanical calculation, but this calculation must be done only once for a particular molecule. Aspen Plus does not provide these parameters, i.e., Sigma Profile and Molecular Volume, nor can it do COSMO quantum calculations to o... |
Problem Statement: After correctly installing Aspen Chromatography 12.1 release on starting the application the user may obtain a cannot find license for AEA_AspenChromatography error.
It is has been found that the installation routine installs but fails to register the licensing component strgxi2.dll located in the C:... | Solution: Any of the following will resolve the issue:
Open a command prompt in the folder:
C:\Program Files\Common Files\Hyprotech\Shared
and enter:
regsvr32 strgxi2.dll
You should be notified of successful registration
Install Aspen Custom Modeler 12.1. The installation process will correctly register this component
... |
Problem Statement: When creating a custom databank or inhouse databank (inhspcd.dat), the dfms command:
dfms input_file report_file
may fail with a critical or severe error. When opening the report file, there is a line that says INHSPCD (or other databank filename speficified in the DFMS input file) - FILE INVALID. Th... | Solution: The workaround to this problem is to make sure that the target DFMS file (defined in the DFMS input) does not exist. In other words, either rename or delete the inhspcd.dat file in the Program Files\Aspentech\APRSystem <version>\Engine\Dat folder or use a different filename in the DFMS input file.
We have not... |
Problem Statement: Where are the installation guides installed for AES 12.1? | Solution: Install all the documentation first.
Then, use the Start button to get to your documentation.
For example, Start/Programs/AspenTech/Aspen Engineering Suite/Aspen Engineering Suite/Aspen Engineering Suite 12.1 Documentation will bring up a folder called AES 12.1 Product Documentation.
If you go up one folder t... |
Problem Statement: There are some issues related to obtaining a valid license when aspenDVD 2004 products get installed over AES 12.1 or Heritage-Hyprotech products. | Solution: Running the supplied patch after installing any aspenDVD 2004 products will make the necessary corrections on your PC to prevent these problems from occurring. This will be corrected before the final release.
When to run this patch:
Run this patch after installing any aspenDVD 2004 products on a machine where... |
Problem Statement: I have noticed that the densities of several components are different in 12.1 than 11.1 using both Rackett and Costald methods. Worryingly, the density of pure water (using a mixture method) seems to be wrong also. This difference is specifically with Pure12 compared to either Pure 10 or Pure 11. | Solution: A number of changes were made to the Rackett and COSTLD parameters in PURE12 databank by re-regressing them against the density data from the DIPPR databank. For water, the regression was done from 273 - 647 K with Average absolute error of 3.9%. However at 25 C, it is not as good as before (about 4%). The or... |
Problem Statement: How to use SQL Plus in Operating Instruction? | Solution: The attached document details the use of SQL Plus in the Batch Plus Operating Instructions. The objective of SQL Plus is to permit users to add any information from the Batch Plus databases to the Operating Instructions templates. SQL Plus is based on SQL (Structured Query Language). SQL Plus statements are a... |
Problem Statement: If the license server computer name is changed what should be reported to AspenTech? | Solution: The server name is supplied by your company. It is only needed by AspenTech if you are with a company that has a token license file. AspenTech does supply a utility to facilitate the transmittal the token usage logs that are generated when the software is used. The utility is called Auto Upload Tool and is a ... |
Problem Statement: Why is the System Name field blank when configuring the Auto Upload Configuration Tool(AUT)? | Solution: If the Server Name box is empty the AUT will not work. To fix, run the SLM Configuration Wizard to point to the License Server from which you are collecting the logs. Once is configured, launch the AUT Configuration Tool and the Server Name box should be populated. For instructions on how to use the SLM Confi... |
Problem Statement: When I try to make a pivot table from an Excel file that I downloaded from the support. I get this error message: | Solution: SLM Reporter makes Excel files with really long names.
Try renaming the files using shorter names.
Keywords: pivot table
References: None |
Problem Statement: Aspen product will not maximize when initially started but it is running. It should appear as an icon in the computer's monitor tray and also still be in Windows Task Manager. | Solution: There are two solutions to this problem: 1) Try Microsoft Windows key (looks like the Microsoft logo) + the up arrow key on keyboard and the product now shows up maixmize. 2) Look in the tray at the bottom of the monitor's display and identify the icon that belongs to the Aspen product. Right click and you wi... |
Problem Statement: This knowledge base article lists the support operating systems for aspenONE V8.0 and V8.1 products. | Solution: Supported operating Systems are:
Client:
Windows 7 Enterprise SP1 x86 (32bit)
Windows 7 Enterprise SP1 x64 (64bit)
Windows 7 Professional SP1 x86 (32bit)
Windows 7 Professional SP1 x64 (64bit)
Windows XP Professional Edition SP3 x86 (32bit)
Important: aspenONE V8.0 and V8.1 Software is not supported on Wi... |
Problem Statement: How should the zip files associated with downloaded software be 'unzipped'? | Solution: Although, there are several software solutions available to unzip archived files, Aspentech recommends that for the files that are downloaded from the Aspen Support website (support.aspentech.com) you should use the attached executable. This process of unzipping the files will result in the folder structure o... |
Problem Statement: The verbose installation log is a very useful tool when troubleshooting runtime errors in an msi installation. The installation log is a text file that contains a list of events, property values, components, and features that the Windows Installer evaluates during the installation. The log file helps... | Solution: 1. Browse to the version 2004 installation CD using Windows Explorer.
2. Open a DOS prompt. Change to the ams70 directory on the CD drive.
3. Type in the correct syntax to run the msi file with the correct arguments (Note: Names of any paths or msi files which contain spaces will need to be ... |
Problem Statement: The default DCOM settings of the InstallShield scripting driver have shown conflicts with some local security settings and raise an installation error 1603 that prevents the progress of AspenTech installation or silently causes an incomplete installation of Aspen Plus V7.3 that affects the Aspen Plus... | Solution: The solution to prevent these installation problems is a two step solution due to the fact there is no way to control which instance of the existing "InstallShield" driver, added by third party software installations, will be used by MS installer during the installation of the AspenTech software.
a). The DC... |
Problem Statement: During installation of Aspen Manufacturing Suite (AMS) products on a Windows 2008 system, the installation may stop and show a message box saying :-
"Windows Package Manager error X8007000B"
" An attempt was made to load a program with an invalid format "
After pressing the 'OK' button you might get ... | Solution: Refer to Appendix 'C' of the Aspen InfoPlus.21 Product Family Installation Guide for special instructions on IIS configuration for Windows 2008 systems.
For version 7.3 that would be found in knowledge-base article 131964
Keywords: None
References: None |
Problem Statement: Installation of Aspen <product name> fails with an error message i.e. "There was a problem with configuring Aspen <product name>. Return code is 1620" | Solution: The error message "Return Code is 1620" usually means the installation package could not be opened, this could be a problem with the DVD ROM or a bad DVD disk.
To know more details about the error code, please visit the following Microsoft article that describes list of error codes and error messages for Wind... |
Problem Statement: When running V7.2 SeparateProdKit, the program cannot locate any product msi file to be separated. | Solution: There is an issue with the version of the SeparateProdKit.exe on the V7.2 DVD. To resolve the issue do as follows:.
1) Copy AspenOne V7.2 DVD1 to your system
2) Copy the following folders from AspenOne V7.1 DVD1 core folder
(X:\aspenONEV7.1dvd1\AES\aspenonev7.1dvd1\core) to the core folder under AspenOne V7.... |
Problem Statement: When packaging a recipe, the Run Plan Assignment dialog does not display the available Run Plan(s). | Solution: Templates containing the strategy items must be assigned to the Strategy.
Once the Template(s) are assigned to the Strategy the Run Plan will be available for packaging assignment.
Important: The Templates assigned to the Strategy must include all Items that will be added to Nodes in the Strategy. Items th... |
Problem Statement: Aspen Transition Manager Server services could not be started after installation. The following error message appears when trying to manually start the service.
No other log or error on the server indicates what is the cause of this problem. | Solution: The services could not started due to an error during the installation that results in the ATM_service entry to not be added to the DCOM settings. To verify this, open Windows Run (Windows button + R) and type in dcomcnfg and press enter to open the DCOM configuration page (see below).
Navigate to Console Ro... |
Problem Statement: What is the best practice of configuring Aspen InfoPlus.21 PUT records to be used in Aspen Process Sequencer or Aspen Transition Manager? | Solution: Aspen Process Sequencer writes values to IP.21 records throughout the sequence, with only those specific values being required to be written out the DCS at that point of time. A simple IOPutDef record with multiple entries on a schedule would not work here because such a configuration would write out all entr... |
Problem Statement: Where can I download the WebEx Player? | Solution: To view any WebEx Recording File (.wrf), you will need the WebExA Player installed on your computer. If you do not have WebEx Player installed on your computer, visit the WebEx web site at https://welcome.webex.com/client/wbxclient/atrecply.msi to download the latest version of the free player.
Keywords: webi... |
Problem Statement: What are the minimum system requirements to access AspenTech eLearning Portal (Litmos)? | Solution: The following are the minimum requirements to access AspenTech eLearning portal:
Internet connection
Provide an exception to aspentech.litmos.com site in your corporate network, if blocked
Use the following browser:
Internet Explorer version 8 and above
Firefox version 40 and above
Safari on Mac version 1.2 a... |
Problem Statement: How do I subscribe to AspenTech email notifications? | Solution: Users who are interested in getting notifications about following topics can subscribe online on our Support website to get email notifications.
Webinars: Receive invitations to AspenTech webinars to learn how leading companies are optimizing design & operations.
Events: Stay up to date on industry conferenc... |
Problem Statement: How to delete roaming profile for a specific user login? | Solution: User may encounter some issues which are due to roaming profile corrupt issue. To address this issue, customer has to delete roaming profile on both local and roaming server.
Note: User will lose user's preference and setting when a user profile is deleted. Make sure there are backup of all the user files. T... |
Problem Statement: Economic Evaluation のインストールの際にエラーが出力され、インストールできない。
"Error 1320: The specified path is too long C:ProgramData\Document\AspenTech" | Solution: 1. C:\ProgramData\の下にあるDocumentsフォルダの名前を変更してください。（例：Doc）
2. ProgramDataが見つからない場合ですが、[コントロールパネル]－[フォルダーオプション]の[表示]タブより[隠しファイル、隠しフォルダー、または隠しドライブを表示する]をONにして[OK]ボタンを押してフォルダの表示設定を変更してください。
隠しファイルを表示する
https://support.microsoft.com/ja-jp/help/14201/windows-show-hidden-files
3. Retryボタンを押してEconomic E... |
Problem Statement: Do AspenTech support in-place operating system upgrades if AspenTech Software are already installed? | Solution: AspenTech does not support the in-place upgrade of the Operating System (for example: upgrading from Windows 7 to Windows 10) when AspenTech software is already installed on the machine. AspenTech recommends uninstalling Aspen Software before upgrading the operating system then reinstall AspenTech software af... |
Problem Statement: How to change language on a Chrome browser | Solution: This Article explains how to change the language on your Chrome browser.
1. Launch Chrome and go chrome://settings/
2. Scroll down to Advanced
3. Scroll down to Languages and expand Language
4. Click Add language
5. Type the language name and select the language. Click Add
6. Select German a... |
Problem Statement: How to change the language on a Windows 10 Operating System | Solution: This article explains how to change the language on a Windows 10 Operating System.
1. Open Settings.
2. Click on Time & Language.
3. Click on Region & language.
4. Under "Languages," click the Add a language button.
5. Use the search box to find the language you want to use.
6. Select the language, an... |
Problem Statement: What is the format of the email message when the Auto Upload Tool has successfully sent the token usage logs? | Solution: Below is an example of the email that the customer would get saying that the usage log has been received by Aspentech.
-----Original Message-----
From: licensing.center@aspentech.com [mailto:licensing.center@aspentech.com]
Sent: Thursday, April 02, 2015 1:22 PM
To: <customer name>
Subject: RE:AspenTech Licens... |
Problem Statement: Where can I find aspenONE product documentation? | Solution: Electronic documentation for any aspenONE products can be found within each product under the Help option or F1 function key.
Documentation for installation and configuration of a product comes with the media download and can be found in the Documents folder.
All product documentation, such as Product Release... |
Problem Statement: You are unable to download AspenTech software using the Electronic Software Distribution (ESD) system. You may get an error message "Please try again to save to a different location," without actually being able to choose a download path to your local machine. | Solution: This error is normally seen when your company's network firewall settings are preventing the Download Manager feature of the ESD from working properly. A possible workaround is to disable the Download Manager by following these simple instructions:
Step 1:
· Go into your Control Panel on your PC, and ... |
Problem Statement: What is a dump file and what is the use of a dump file in terms of Aspen applications ?
Here is the screenshot of a sample minidump file seen in a debugging environment: | Solution: PURPOSE OF DUMP FILE & ITS USES:
A dump is a snapshot of an application at the point in time the dump is taken.
It shows what the software was executing, what modules were loaded, and if saved with heap contains a snapshot of what was in the application’s memory at that point in time making a dump with heap p... |
Problem Statement: When installing the aspenONE download media on a Windows 7 computer and using the Windows 7 zip extractor, the aspenONE Media becomes corrupt and the error message "Setup.exe is not a valid Win32" will appear when running setup.exe. This error is specific to the Windows 7's zip extractor, because it ... | Solution: AspenTech's Best Practice for downloading the aspenONE media, is to include the aspenONE Self-Extractor. Click the checkbox labeled "Include ZIP extractor", and then click the Download button. For more information, visit our Knowledge Base article entitled "aspenONE Download Center FAQ" (KB 42552).
Note: Th... |
Problem Statement: Esupport center allows AspenTech registered users set up language preference. The website will automatically switch into that language. Meanwhile, the KB solutions you searched for in support center will present in that language if it has that version. | Solution: After we log on support center, go to My Profiles in the left panel. In Language section, choose English or your preferred language.
In this case, we choose Chinese. After saving the settings, we will receive an email from esupport@aspentech.com that records this change.
Now the web page has been switched... |
Problem Statement: How many ways license can be locked? | Solution: Licenses can be locked in three different ways (Locking Criteria):
Physical Host or Dongle-Free (normally the SLM Server’s main Ethernet Card address).
Virtual (a combination of locking parameters on the Virtual Machine).
Dongle (USB Device).
Keywords: License, Locking Information, Dongle
References: None |
Problem Statement: Does AspenTech validate Microsoft patches for capability with AspenTech software? | Solution: AspenTech does not explicitly test all patches from Microsoft with all of our products. However, security related patches are supported.
Like most companies, our corporate IT rolls out Microsoft patches periodically. As we develop and test our software, we are doing so with systems that are getting periodic... |
Problem Statement: How does Aspen Process Sequencer maintain the RT_Strategy table? | Solution: Aspen Process Sequencer will manage entries in the RT_Strategy table by flushing the table at opportune times. There is no need to delete entries from the table by hand.
Aspen Recipe Explorer, Tools|Options Run tab also has a setting for configuring the number of ?completed? packages that the system should ma... |
Problem Statement: Does Aspen Process Sequencer have a watchdog and what configuration is required? | Solution: Yes, Aspen Process Sequencer has a process similar to a watchdog that monitors the status of packages. This is a built-in feature that does not require any additional configuration.
When a package is started a record defined by ATM_ASYNCDef is created in the Aspen InfoPlus.21 database. The record, ATM_ASYNCxx... |
Problem Statement: How do I manually send the license usage logs to AspenTech? | Solution: You may submit your log files manually to the AspenTech Customer Care Team by sending them to customercare@aspentech.com. If you are registered for the Aspen Licensing Center, you will be able to access the usage reports.
Important: when emailing your usage logs to the customer care team, please provide the S... |
Problem Statement: Why is the ALC Auto Upload Tool (AUT) unable to upload the token usage logs to AspenTech?
You may see an entry in the LogProcessorTrace.txt file like this:
Note: LogProcessorTrace.txt will be located in the following folder location: C:\Program Files (x86)\AspenTech\ALC
<Date Time> Start Processing ... | Solution: This may be caused by the windows service that is capturing the license denial information (SLM Usage Log Data Win Service), this service is using lserv.log file at the time AUT is trying to send the token usage logs to AspenTech.
Follow below steps to resolve this issue:
1. Go to services.msc
2. Right cli... |
Problem Statement: How do I resolve the error message, "A system reboot is pending. Please reboot the computer before installing additional products" when installing aspenONE V8.0 and above products. This message still appears after rebooting. | Solution: Note: Using the Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Modifying the Windows Registry should only be performed by experienced Administrators.
Launch Registry Editor As Administrator, Click start -> Type regedit and right ... |
Problem Statement: Which aspenONE products have been localized to different languages? | Solution: Customers are interested in having access to translated versions of many of our products. aspenONE software is available in multiple languages to shorten learning curves and accelerate process optimization. We localize our software's in Portuguese, German, Italian, Russian, Chinese, Japanese, Spanish, French ... |
Problem Statement: You may see messages similar to the following logged by the store process in the message log file located on an Aspen Cim-IO server:
CIMIO_SF_CFG_UPDATECFG_LOAD, Error loading scanner information
CIMIO_SF_CFG_REG_KEY_UPDATE, Error creating store file configuration key in registry | Solution: The account used to start the Cim-IO server tasks on the Aspen Cim-IO server does not have privilege to update system registry entries. Change the account used to start the Cim-IO server tasks to one that may update system registry entries.
Key Words
registry
cannot delete store file
Keywords: None
Referen... |
Problem Statement: Example of how the physical property flash monitor is called in a user model | Solution: Attached is an example of how the physical property flash monitor is called in a user model
This example illustrates how the Aspen Plus physical property flash monitor is called from a user model for a Pressure-Heat Duty (PQ), Temperature-Pressure (TP), Pressure-Vapor Fraction (PV) and a Temperature-Vapor Fra... |
Problem Statement: How do I get number of agents, assets and sites information from Aspen Mtell Database? | Solution: The PowerShell script will help to provide number of agents, assets, sites The PowerShell script is designed to run on any Aspen Mtell client machine
1. Download CST_GatherMtellData.ps1 and config.xml in same folder location. Ensure you have write permission within the folder.
2. Open and edit the config f... |
Problem Statement: What do the start and end time mean in a Semi-regen Reformer? | Solution: The start and end time are the start and end times of the catalyst run. Respectively, the coke content in the catalyst at the beginning and end of the catalyst run.
These entered values are only used to calculate the decontamination parameters in this form, therefore they do not affect the reactor calibration... |
Problem Statement: Traditional Computational fluid dynamics (CFD) simulations (like Ansys Fluent) have been limited by the calculation of thermodynamic properties for uncommon compounds or non-ideal operating conditions. | Solution: The method of integration is based in the intercommunication of both programs using a third party like Microsoft Excel VBA, Intel Fortran or Matlab as nexus, and it is going to work as follows: Ansys Fluent sends the physical variables (pressure, temperature and composition) to Aspen HYSYS or Aspen Plus, whic... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.