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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Beautiful and relaxing
Loved this property - the grounds were gorgeous and the hotel staff was friendly. The hotel is built right into a mountain so the roads are really steep but I like to exercise and found I liked to walk around. I didn't try any of the restaurants but did hike up to the Different Pointe of View res... | 5 | null |
Needs refurbishing
Check in was painless. In fact the personnel were all pretty good. Only one personnel issue during stay but will get to that later. Ice machine was out on my floor. The first night a housekeeper brought me some ice. The second night I had to call twice and about an hour and a half later I got some ic... | 2 | null |
Fee for parking, lots of moquitos
The location is good, tucked in a quiet area southeast of the 8 and 163 freeways. I asked for two queens instead of the king suite reserved through Hotwire, and for some reason we were given a handicapped room, which was actually a bit cramped (you might expect it to be more spacious) ... | 3 | null |
$20/Day For WiFi That Doesn't Work
Have stayed here twice now in between flights to Austin, TX. The hotel is very average at best. The airport is loud, which is fine, but $20 a day for WiFi that's SLOWER than dial up is ridiculous. If this is meant to be a business hotel then the WiFi should WORK, be FAST and FREE. Ser... | 1 | null |
Disappointing stay
After reading about the purchase by Westin I decided to give it a try while attending a function with some friends downtown. Big mistake.
The lobby area is grand and elegant in an old hotel kind of way but the rooms are a disappointment.
We stayed in a "mini suite" , it was smaller than a regular roo... | 2 | null |
OK, but not competitive
The parking fee came as a rather unpleasant surprise. Street parking was possible, but if you are not from LA and don't know what kind of neighborhood you're in, you couldn't be sure that your car would be safe overnight. Pool was a nice size, but was not heated enough. (Guess that comes hand in... | 3 | null |
Fantastic base to explore NYC
Stayed for four nights in August and don't have a single complaint. The location is great - easy walk to Times Square (yes there is a parole office 2 doors down but we wouldn't have even known about it if we hadn't read about it in previous reviews) very safe. We stayed on the top floor wh... | 5 | null |
Disappointing to say the least.
This Hilton property is in a great location with very nice rooms. Unfortunately this hotel had the worst housekeeping service I've ever experienced at any hotel. When I retuned to my room in the evening, I found my linens strewn all over the floor. After 15 minutes of waiting on hold for... | 2 | null |
Excellent location relative to Fenway Park & Boston University
Excellent, helpful staff. Beautiful room - I prefer the rooms with a view of Comm Ave. Two very good restaurants plus room service. Complimentary toiletries are Fresh products. Very clean and comfortable. | 5 | null |
Cold showers, missing room cleaning, low room quality
The location is unbeatable and service staff nice and welcoming. Other than that our three-day stay left a lot to wish for and at over 300 USD per night, it was a big letdown. While staff was nice service was nil. We were promised to have a broken mini bar fridge fi... | 2 | null |
Not impressed
We stayed here for one night whilst on route to Boston from DC. The location and the pool are great. Everything else was awful
Check Inn: My wife and I got married last year. Her passport has her maiden name, yet she booked the room in her married name. She has a whole host of other ID in her married name... | 1 | null |
family vacation
We just came back from a 5 day adventure to New York city, our first. My wife found the listing thru the web and she can be a bit fussy about accommodations. We had a great time in the city, the hotel location was geographically good for us. The subway and bus lines were close and we had many transit op... | 4 | null |
Great Location, Great City
Stayed at the Manhattan in Summer 2012. Ideally located with Times Square on the doorstep for late night strolling / shopping / drinking / eating, and Central Park just a 15 minute walk away. The hotel rooms were a reasonable size, quiet, staff were always happy to help, but lets be honest, w... | 4 | null |
Philly
Plus:
- Big enough rooms
- Clean
- In a better neighbourhood than most of the other hotels in Philly, so felt pretty safe
Minus:
- Shower was too low and too small for a 6ft male
- Not all the cable channels, so not much to watch
- Food in surrounding restaurants was not so great (although not really their fault... | 3 | null |
Luxury begins with Service
My husband I had a get away to New York 8/24-26 and we stayed at the Chatwal based on a recommendation from a good friend that frequents the hotel. We had high expectations given the trusted recommendation and that Joel Freyburg's (the GM) assistant assured my husband that we would be treated... | 3 | null |
Lovely, good location but noisy
We spent 3 nights at the Warwick. The location was good for walking to other places, the rooms were spacious and lovely. However, the noise from the hallways and from the room above were so loud that we were awakened several times. Also, the AC blew directly on the bed. (No way to change... | 3 | null |
You get what you pay for....
Great location but very much showing the need for renovations. Bathroom doors are starting to peel apart at the bottom, tubs (on the lower floors) are stained and the ceramic coating is wearing away. Eventually moved to a room on a higher floor which was cleaner (and seemed to have a new tu... | 2 | null |
very nice Hotel
We stayed there from 7/21/12-7/24/12 in the two room executive suite on the 15th floor (they upgraded our room free on arrival). Was worried about the street noise but it was not a problem at all. Nice view from corner rooms, comfy bed. Ever thing you need.The location is close to everthing--night life,... | 4 | null |
Wonderful room and staff in the heart of mile high city.
We were treated great from the beginning. My boyfriend got an upgrade to the executive suite and we thoroughly enjoyed it. We took advantage of the complimentary breakfast both mornings and the management reception on Saturday evening. It's a relaxed atmosphere a... | 5 | null |
Best Stay in Philly!
I have stayed at almost all of the hotels in Philly (travel there for work often) and the Sheraton Society Hill is by far the best! The welcoming lobby provides not only a great place to meet friends but ample outlets provide a great work spot. Plus there is a Starbucks in the lobby to keep you awa... | 5 | null |
Great bargain
Hotel is old, and that is pretty obvious in the rooms. However, the prepaid price is unbeatable, and the bed and bedding is fantastic. It was easy to walk from the Thrifty Car Rental drop off to the hotel with my luggage, and then take the shuttle to LAX the next morning. | 4 | null |
Wedding at Palomar
My wife and I recently had our wedding reception at Hotel Palomar. We loved everything about it. We had a lot of out of town guests that came to the wedding. Many of them stayed in the hotel for the night. They were all very impressed with the hotel itself as well as the service the staff provided. K... | 5 | null |
"Nice Hotel with a very nice staff"
Recently we went to NY to celebrate my daughter's 14th birthday. We chose this hotel because it was reasonable priced and a quite location. We can see the World Trade Center Towers from our room. The hotel had limited service due to hurricane Sandy but they more than made it up on th... | 4 | null |
Nice Place Very Clean Rooms
I enjoyed my stay here. They are still working on the building but the main parts are done (the rooms) once they finish the hallways and stairwells this place will be perfect. It's a clean affordable hotel near the downtown L.A. with free parking, internet, satellite TV, and dogs stay for FR... | 4 | null |
an expensive disappointment
Very "hip, tecno, modern" hotel but not a place to go to relax. Just turning on the lights or adjusting the automatic shades was a challance. NO way to leave a night light on unless you cosider 5 green dots of light a night light. Can't even crack the closet door open because when you turn o... | 2 | null |
DON"T STAY HERE
This is loudest hotel I've ever stayed at, and that's saying alot. Beds are so soft, pillows so big, bathrooms without enamel on their bathtubs, toilet seats falling off. HOMELESS everywhere, sirens all night long. NO A/C!!!!!I Where in the US does a hotel room not have climate control?????? For 180.00/... | 1 | null |
First visit to the Colonnade but not the last
My husband and I were going into Boston to see Anthony Bourdain and planned to stay the night at the Colonnade. I called and made the reservation easily and quickly. What a nicely done facility! The lobby was cool and welcoming. We checked in, went to our room to change and... | 4 | null |
DONT LET THEM FOOL YOU
The hotel is a part of history yes and the public rooms are grand. But in this day and age the powers at large arent into custome service or reputation in the future.
ROOM
My wife and I had an odd shaped room which had an alcove with a couch jammed in the corner making no sense to any deco. The... | 2 | null |
Bad Service, Bad Facilities, Very Negative Impression
I am a heavy traveler stay more than 200 nights in a hotel every year around the world, of which a big contribution goes to Hyatt chain. I arrived Grand Hyatt New York on 24 January 2012 and am still here today, checking out tomorrow 29 January 2012.
I did not know ... | 1 | null |
Clean, adaquate, but not spectacular
I stayed here on business. The hotel was clean and room confortable. However, I'm not ordinarily one to mind the rugs at a hotel...but the carpet in my room was showing more than a little wear. There were a couple of tears in it. While it was probably clean it just seemed like it ne... | 4 | null |
The reservation was made over the internet and confirmed by...
The reservation was made over the internet and confirmed by phone. Upon arrival we were put up in the wrong room witha n etremely long walk. Reporting to the desk of the mistake we were told to come down and they would make it lright. After taking our lugga... | 1 | null |
One night stay
We were travelling to Los Angeles for a one night stay. We were to reach in the morning, go to universal studios and then come back, spend the night, check out in the morning n leave. The room was extremely neat n clean but it was too small. The room was expensive for the quality of the hotel. In additio... | 3 | null |
Good Times Square location
Stayed here for three nights. This was a business trip so I had nothing to do with making the hotel arrangements. I don't know what rate was paid but when I googled it for the nights it was $351.00. The hotel is steps away from Times Square. You enter the building at ground level but take an ... | 3 | null |
Follow up review
Since my last review, I have stayed at The Surrey few more times. As a frequent customer, the hotel does not treat you any better, they treat you like they are seeing you for the first time again, there is no recognition. I have few favorite Four Seasons Hotels that they would remember last time I was ... | 2 | null |
Watch Your Step
Just came off a three night stay at the US Grant in San Diego. It was my second visit there since October 2011. Couldn't have been less pleased. On my second night, February 6, I stepped on a nail or tack that had separated from the bottom of a desk chair. It pierced my foot. When I looked down to see w... | 2 | null |
Horrendous
Stayed here in June during their refub - honestly, you have to be kidding me. It was a disaster. Ridiculously loud construction late into the evening and ONE elevator for the whole hotel including the workers. I wouldn't have minded so much if someone had bothered to mention the reno when we booked. Also, th... | 1 | null |
Missing Room Items, Unresponsive Staff, Noisy, and Poor WIFI
Unfortunately our stay was less than satisfying, with a noisy elevator that started about 5 AM everyday, poor WIFI connection in the room, and the discovery of some our our items went missing from the room. When asked they said that they would get back in tou... | 1 | null |
Bad Service
I valet parked my car at a rate of $14.00 per day. I went to retrieve my car on the second day of my stay only to find that the back passenger side had been scratched. I was totally blown off by management. The valet who parked my car that afternoon was called and had no recollection. The Manager Mr. Keyes ... | 3 | null |
Suffices
Was here during conference and I chose this hotel because of its proximity to the city centre. The staff were nice, the room was good, the neighbourhood wasn't the best (but OK during the day), the prize was good. All in all it was good value for money: not a lot of money for an average hotel. | 3 | null |
No weekend relaxing... Watch out for housekeeping!!
This was a Friday night stay therefore a part of the weekend deal and not the rushing weekday business travellers...
So on Saturday morning the housekeeper on our 21st floor of the North Tower came and loudly "rapped" on our room door with a key or other hard object ... | 2 | null |
Good location, with some draw backs
The Diva is in a great spot if you want to spend time in Union Square and have easy access to a lot of other great neighborhoods. Rooms ('queen' deluxe for us, the bed was a double) are very small, dimly lit, and overstuffed with furniture. Bathroom was mostly clean, but we didn't fe... | 3 | null |
Good, well priced contemporary option in a great. location
A very nice reconditioned hotel in a very good location makes it an excellent choice for an budget friendly option. No bar or restaurant but Starbacks is next door as well as a Mexican restaurant. In any case, there are lots of great options very close (the Cli... | 3 | null |
average
the solid thing about this hotel is the location.. steps from penn station/MSG .. the negatives were the pillows.. not very comfortable and no choice in selection.. we found strands of hair on the duvet.. that always grosses you out.. we found em only on the outside.. we were on the 26th floor yet had a view of... | 3 | null |
Old and Tired
I agree with Jonezy that the restaurant is above average for a Marriott. Layout is out of the 80's - long corridors a long way from the elevator. Conciege lounge food is poor, particularly for cocktail hour. Much better at other Marriott properties. Fitness center is dark, equipment is below average. Wors... | 2 | null |
Clean and comfortable, good value, but starting to show it's age
Had a good stay at the Hilton San Diego Mission Valley. Great location close to the freeways and near lots of shopping. The room itself was clean, roomy and comfortable, but being on one of the lower levels, and facing the freeway, there was some noise at... | 3 | null |
Great location!
Large and clean room with nice beds (checked for bed bugs but no sign). Bathroom in need of renovation though - especially the plumbing: toilet was nearly impossible to flush and the shower tricky to adjust. Stayed there 4 nights in April and the room was quite cold - had to sleep with a thick sweater o... | 3 | null |
Take a Pass...stay at a real hotel
We have stay at the Univ. Club at least three times. Our most recent stay was a giant disappointment. Here are the lowlights:
1. Room was hot on entering (not uncommon). Turned on the AC and it sounded like a turned on an old engine. Clatter-clatter-clatter. I decided to see if I coul... | 2 | null |
Don't stay here
Stayed on April 5th, 2012. Emailed manager to complain and got no response.
1. The bunk beds in our room only had fitted sheets (no flat ones).
2. The room was not very clean - there was a bandaid and key card from the last guest left on the shelf by the bunks and bathtub looked dirty.
3. Vent fan in b... | 1 | null |
My wedding venue and hotel
The hotel grounds are beautiful and everything is very convenient all in one place. The rooms however are a bit old and out dated, the comforter, furniture and carpet are quite dingy. Also they have a huge inconsistency with pricing depending on when you book you can be paying double the rate... | 3 | null |
Bed bug bites on my arm, showed the staff
I am actually a priority club member with 20,000 points. I stayed at the hotel in February and woke up with bed bug bites. The Tim Young the GM said he had a company come in to check for bed bugs but wouldnt give me the name of the company or show a report. I actually showed th... | 1 | null |
Solid Hotel but nothing over the top
Good hotel in a great location and reasonably priced for a Four Seasons. | 4 | null |
Check the room before you take it
We stayed at the hotel on two occasions this spring, both in the newer building. The rooms overlooked the pool, so we didn't hear noise from the street. The first room was large, clean and comfortable. Two minor inconveniences: the heating system was somewhat noisy at night, but I was ... | 3 | null |
A bit of a disappointment
First the pros: This hotel is in a great location, so much to see, do and sample in the Union square area. The restaurant (daily grill) attached the hotel offers a great breakfast. The room is a good size with a nice sitting area and the fridge came in handy.
The downside: This is the noisies... | 2 | null |
Basic Hotel
We stayed here two weeks ago for four days. The hotel is in prime location - Times Square! Very close to all the Broadways and shopping. Our room was very tiny. We had a very small "queen" bed and not much room to move around, but we weren't in our room often. We found the room very clean and the cleaning s... | 3 | null |
Great location. All else.. Not So Much
Night hotel is probably best left to Goths who find the stimulation of Times Square at night irresistible. Furnishings and finishes are all in a black & white or Black & Beige pattern. The effect of which is to make the uncannily small rooms feel even smaller and slightly soiled. ... | 2 | null |
Extremely Noisy
I stayed at the Boston Harbor a few weeks ago, as a colleague booked it first and I choose to stay near him rather than book at a separate hotel. My first room was so loud that it seemed like the elevator control room was in my hotel room. There were constant sounds of people talking in the corridors, a... | 2 | null |
Convenient to downtown!
Our room was clean, with a king bed and reasonably priced, for the area. The building was secure after 10 pm with entry by key only, despite a somewhat "seedy" looking neighborhood. The parking area only accommodates 10 vehicles, despite the fact there are 19 rooms. If the lot was full and you h... | 3 | null |
Convenient and efficient
Stayed one night after disembarking from cruise and en route home. Were dropped off at the airport after a land tour with the cruise. Pickup by the hotel from the airport was so easy - just called from a phone in the designated area outside the airport and the van came within 5 mins! Rooms are ... | 4 | null |
great value hotel
This hotel is a GREAT value if you are on a budget in SF, do not have a car, and want to be a few steps from Union Square. It's probably the best deal. The cable cars stop right outside, the bus lines are close, and so is the BART. The hotel is old, but is nicely renovated and clean. The rooms are ver... | 5 | null |
Fantastic views, great location and helpful staff.
Stayed here for five nights at the start of June, we had stayed at this hotel before but also checked the latest tripadvisor reviews. We were a group of three people and we had an apartment on the 28th floor. which had 1 bedroom, plus a sofa bed in the lounge as welll ... | 4 | null |
It's good hotel with reasonable price
very kind and sympathetic waitress Dee.
good service and normal room. I liked it | 4 | null |
very rude
i stayed at this hotel with my family in May 2012 for my surgery at the Georgetown medical center. The hotel is very convenient to the hospital as it is right beside of it and the hospital staff took me to my room after my surgery....the hotel staff (with the exception of Joseph) were rude and refused to allo... | 2 | null |
Waaaay Overpriced For What You Get
We stayed here for 3 nights and could not have been much more disappointed. For $400 a night we expected so much more. There were 3 adults and 1 child in our party and the room was so small it was hard to walk around. The beds were NOT comfortable at all and the bathroom amenities wer... | 1 | null |
Tired, old property - but management is making a good effort
Both front desk staffers with whom I interacted were professional, welcoming, competent, and promptly & thoroughly helpful. Property is tired, but management is making a visible effort to improve its appearance and reputation. I was not lucky enough to get a ... | 3 | null |
Friendly staff, pretty clean, nice roof bar
Centrally located near 16th St, the White House and a few blocks to the metro and restaurants in a safe area. Friendly staff, nice roof bar. Rooms are a little bit worn around the edges, but decent and clean enough. Large safe in the room is convenient. Air conditioner was a ... | 3 | null |
Sleepless night
My wife and I stayed the night of January 23, 2012 after a 500 mile road trip. As we were falling asleep at 10:30pm, we heard the sound of two diesel truck engines right outside our window. Soon, we heard mechanical noises and work crews shouting to each other. I went outside and found two High Desert C... | 1 | null |
Great hotel if you want luxury
Superb hotel in Back Bay area - ideal for sightseeing. Can walk to great restaurants . Convenient for Boston common and the Freedom trail.Staff very friendly and helpful and room spotless. A luxury hotel for a special holiday. Morning coffee and fruit in the lobby. We loved it and would s... | 5 | null |
Never Again!--Needs New Management
I never write reviews of hotels because I rarely have experiences that are so heinous, until my last stay at the SoHo Grand. From calling reservations and having "Elga" on the phone be completely incompetent to check-in taking an unnerving amount of time (the front desk agent Danny ma... | 1 | null |
Mom, what's that smell?
Ok, so this Hampton leaves you feeling like you need a shower after you leave. The elevator smells like a mechanics shop, the carpets were filthy, and the rooms had sort of musty smell. I wouldn't let my kids take off their shoes until they went to bed. The breakfast was great as per Hampton. I ... | 2 | null |
The name fits...
The Ace Hotel is, well, "ace". Very friendly and helpful staff at checkin. Great design and location in Belltown, not far from Pike Place Market and near tons of great restaurants, shops and bars. A great breakfast was included. Downsides (which didn't bother me but might be an issue for some): There's... | 4 | null |
Parking problem / Horrible response
Beware! Hotel lot fills up weekends and if you park slightly off the property your car will be towed and you will have a $300 fee to retreive your car. I was hit by this. Management was NO help. Worse, no signs indicate where exactly the boundary is between Sleep Inn and defunct Comf... | 1 | null |
Small but clean, comfortable, and convenient
We spent the weekend in Boston and stayed at Club Quarters on Friday and Saturday nights. The hotel is located in the financial district of Boston, so it is quiet on weekends. Staff was friendly and helpful with directions or recommendations. Rooms were very quiet with no st... | 4 | null |
Great hotel with a view and location in Seattle.
Great hotel within walking distance of the popular Seattle downtown sites.Hotel is clean modern and with great staff.Get a room with a Lake Union view and not on the freeway side.The breakfast is great with a great variety.Valet parking cost $22+taxes.You get free access... | 4 | null |
I actually have nightmares about this place
This was so creepy that we tried to cancel our reservation only 15 minutes after entering the hotel. They then refused to give our money back. No air conditioning. NOT CLEAN!! Infested with mosquitos while texas has the highest west nile problem in the us. We went and stayed ... | 1 | null |
Great Service!
From the valet to the cleanliness of the rooms everyone was very nice and very helpful with what you needed and where you can go around town. | 5 | null |
Scary & disappointing experience
I was under the impression that a Hilton hotel was a moderate to high end chain hotel (depending on location)., but my experience at the Baltimore Hilton on Pratt Street ended up being an expensive, scary, no frills, waste of money. It was a very windy day in February when I visited the... | 2 | null |
Great Customer Service
Many thanks to Christina, who made the stay enjoyable - she understands the meaning of Customer Service. Hotel was OK, not upper class, but overall a good bet. Restaurant was good - food was very good, but slow service. 20% off coupon was good, but only good for one night. | 4 | null |
Two star hotel
Furniture is beat up. Scratches. Chair has stains. Rug is filthy and made white socks black. Pool was so over chlorinated it burned my eyes just sitting next to the pool. Maid service came by in the evening when we were in the room. Shuttle service was very good. Every twenty minutes free to midway and o... | 2 | null |
Sasquatch stayed here part2
This place was the worst dump ever. After my review the manager sent me a message disclaiming all of what had happened at our stay there. There was a sasquatch sized hairball in the shower, there was no remote in the room, no soap to wash with and I felt something bite my leg when I sat at t... | 1 | null |
We won't be back.
I was nervous when I booked a reservation due to previous reviews on TripAdvisor.com but I decided to proceed anyway. I now very much regret that decision.
We arrived at the hotel around 2:10. We asked if it would be possible for an early check in. Our room was not ready which is perfectly understanda... | 2 | null |
Stereotypical Conference Hotel
Besides the fact it took ten minutes to get from my room door out of the hotel (place is HUGE), the Hyatt Regency is really convenient to SF's FiDi and SOMA districts. You can also easily walk to North Beach and Chinatown as well as the Ferry Building...which is right across the street. F... | 3 | null |
Make sure you will get what was offered before you choose this hotel
My family all went to San Diego for my oldest son's graduation from Marine boot camp. I made reservations with Southwest Airlines Vacations and chose the Island Palms because it was one of the "Recommended" choices and was one of the few with a kitche... | 2 | null |
Efficient staff when they were presesnt, rooms was adequate.
Checked in with no issues, staff was courteous and was quite willing to answer our questions. My major issues with this hotel were basically about the security....We were walking back to the hotel after getting off the lite rail about 6pm and were being follo... | 3 | null |
Fantastic; highly recommended
The hotel is clean and nicely renovated. Our room was very comfortable, clean, modern, and spacious, with a nice entry/closet area and a very responsive, thermostat-controlled air unit. The staff were very friendly and kind, the continental breakfast had adequate selections and was well-st... | 4 | null |
Extremely Dissatisfied.
For the price, the rooms are tiny. Our thermostat is broken, so we frequently have to reset the breaker to keep it going. They advertise laundry facilities, but provide no way for you to get quarters. You can get a dollar's worth from the gift shop, and three dollar's worth from the restaurant, ... | 1 | null |
Nice hotel and food
I've stayed here a few times now and will return whenever I have a car as the hotel is in the Tech center and not near much, thus the great weekend rates. Hotel is overall good Hyatt quality including the rooms, rec center, pool, etc. Food is good and service friendly in the bar with many TV screens... | 5 | null |
Very average
I almost stay exclusively at Marriott properties. This was my least favorite. We never saw a bellman. The restaurant we were counting on was closed. Our first room we walked in wreaked of smoke. I know this isn't the hotel's fault. There are signs that clearly state "no smoking." And as usual, the staff wa... | 3 | null |
2 days stay for a wedding
the food in the Polo Lounge was very bad, had a turkey club sandwich and found 2 bones in the sandwich, manager said that happens other guest had a prime rib sandwich which was very tuff and hard to chew. Ice machine on 6th floor was not working, room was not cleaned or made up, staff was not ... | 1 | null |
Wont stay again
Extremely dissapointing. Room was dirty, toilet was leaking when we arrived, hair in the shower and a used razor. The sheets felt like some sort of latex mixture.. not soft at all. Woke around 2am to shouting in the hallway. The service was good but the hotel was a huge dissapointment. Location great. | 2 | null |
WONDERFUL STAY
This is a fairly new hotel. Lobby and breakfast area was large and comfortable. The made to order breakfast was over the top delicious, with many selections of any food that you might consider as a breakfast item to choose from. Staff was very professional and helpful. We had a 2Q suite over looking the ... | 5 | null |
Compared to other hotels in this area, I felt like this hotel was a great value for the price.
Very convenient to airport using the Holiday Inn shuttle. Wait time for the shuttle was maybe 10 minutes. The carpet in the elevator and halls is stained, but otherwise it appears kept up. The lobby has smell of smoke that my... | 3 | null |
Above and beyond
A couple days prior to my arrival the concierge (aka "W Insider") sent me a proactive email asking if there was anything she could do to make my stay more enjoyable. In fact... "please make sure the room is quiet. I'm arriving late, I have very important meetings in the a.m., and I really need my sleep... | 5 | null |
Not enough value for the price
Stayed here April 2012 in a 4th-floor walkup. The other reviews seem pretty accurate to me: the shared bathroom's not much of a problem (like many others, I never even saw the people I was sharing with); the rooms are okay, in the sense of not being horrifying or bug-ridden. The location ... | 2 | null |
Awesome room for six!
We had a wonderful room - two queens, full bath, and t.v. for the kids in one room, king bed, full bath, and t.v. for us, plus a family room with its own bar sink and t.v! Room was slightly dated (small tube t.v.), but clean and spacious. Only downfall was a/c wasn't working the first night. Staff... | 4 | null |
Bed Bugs
The pictures look great but the rooms are not up to par with the pictures. My mom was attacked at 5AM by bed bugs. The shower had mold on the was walls and the tub was dirty. I would never recommend this hotel. Run | 1 | null |
Horrible Experience
I stayed at this hotel and the first room that I rented had a dirty bathroom with feces left in the toilet. I was given another room which was much better however, when my son and I went out for the day and returned to the room the housekeeping staff LEFT OUR DOOR OPEN!!! I could not believe such an... | 1 | null |
Issue on check in
My wife and I stayed for one night and had pre-booked the room online. We arrived a short time before check-in time and were told by a disinterested front desk clerk that rooms weren't ready so we waited in the lobby near within clear view of the front desk. Over the next 40 minutes (well past check i... | 3 | null |
Totally fine if you need to stay in the area.
I was nervous about staying here based on some of the negative reviews. However, it was the most conveniently located for a recent work trip to the Main Line, so I sucked it up and took the risk.
Luckily, I was pleasantly surprised.
Don't get me wrong, the hotel could defi... | 3 | null |
Great!
My family and I just returned from a five night stay in this hotel and I would definitely recommend it to others. The staff did a wonderful job of providing excellent service. Our requests to ammend our reservation before arriving and to have a room away from the train tracks were met in a professional and frien... | 5 | null |
Location is good, but that is about it :-(
We arrived in Chicago to stay for a long weekend. We picked this location because it was close to everything. The room for so small we barely had enough room to turn around in. The bed was so hard that my husband and myself both had bad aches from it. The elevators were the sl... | 2 | null |
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