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review stringlengths 61 22.4k | label float64 1 5 | __index_level_0__ int64 |
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Cheap, No Security, and Surly Staff
I had a bad feeling about this hotel the minute the cab from the airport ($50!) drove up. Although well located, this tiny throwback to the 1960s has little going for it aside from its good location and free internet. The woman at the front desk (she was there almost exclusively duri... | 1 | null |
the reviews prepared me well
I stayed here with a friend who used his points to get a free room. Overall, neither of us was impressed by this property. We were upgraded to a "Spectacular"room at check in. This was a small shoe box of a room. While we understand this is New York and that rooms are small, this was small ... | 3 | null |
The upgrade was spectacular!
I've stayed frequently at Hotel Commonwealth and was trying to get a room for a one night stay. They were booked up for the rooms I requested that were on the "specials" list so they upgraded me to a suite for the price of the special. Such hospitality is to be commended. I will continue st... | 5 | null |
LOVE LOVE LOVE!!!
I absolutely LOVED this hotel. Very clean, beautiful rooms and a welcoming staff. Special thanks to the reservation manager Deryk. He has been extremely helpful before and throughout our stay. I will definitely come back to this hotel whenever I travel to New york and I will, without any hesitation,bo... | 5 | null |
Unsafe and Filthy
We stayed here due to having a shuttle to/from the hotel. When we checked in they did not have a roll away as promised. Then sent us to "our" room and the bed was slept in, dirty towels on the floor - obviously it had NOT been clean. Then we asked about the safety of leaving our car. They stated it wo... | 1 | null |
Person at the front desk was very unfriendly. Furniture in...
Person at the front desk was very unfriendly. Furniture in the room was old and broken down, just a terrible room. At checkout the person at the front desk was fast asleep and didnt even see me leave. | 2 | null |
Nice Boutique but...
Went to New York for business. Room was nice. Lots of other reviews stated that rooms were small. They were about same size as Dream hotel smaller rooms. Even on a higher floor there is not outside light or view. Not a big deal if you are only in room to sleep. Accomadations were nice and seemed cl... | 4 | null |
better than we expected
the location was wonderful, especially for the 4th of July fireworks, which is why we were in NYC
Jonathan who was a front desk manager stopped to ask us how everything was while we were in line. Then he offered to help us immediately as we were in a hurry. That is real service.
The entire staf... | 5 | null |
Really good, excellent location in Midtown Manhattan
Stayed during Hurricane Sandy and in difficult circumstances the hotel has to be commended. It was my 1st time staying here and would stay here again no issue.
Checkin was fast and efficient, rooms had very comfortable beds and plenty of towels, even when there were... | 5 | null |
Very overpriced
Make no mistake, you are paying for the location-the hotel itself is not worth nearly what you will pay for it. In fact, we did some checking & found that depending on dates, the Four Seasons across the street may actually be cheaper than this ES. The building itself it completely circular which makes f... | 3 | null |
Great Urban NYC Experience
I have just come back from a 9 day trip from the US and stayed in 4 properties during my stay there. For me this was the best one by far for the following reasons:
1. Staff: Young enthusiastic front desk staff. Really sweet and helpful waiting staff.
2. Food: Although not cheap, the quality o... | 5 | null |
If everything was like the lobby...
I had the worst experience in an hotel ever. I know, the location is very good, in front of Madison Square Garden, just a couple of blocks from Macys, Empire State, and so. We had a early arrival, so we receive a tag for keep our bags at their basement, nice touch. We went to the bat... | 1 | null |
Housekeeping staff and Breakfast Chef
I stayed at this hotel and was very impressed with the staff and service as a whole but have to single out the 5th floor housekeeper who found my cell phone and returned it to the front desk(nameunknown) as well as the cook Lassandra who was very friendly and professional. I was al... | 4 | null |
Very cool place - actually a bit cold
Stayed at Dream Downtown for 3 nights in July, and found the place to have most things in the 'cool book' checked off. They had the dim lightening, the beautiful people working there, the artwork, the DJ spinning etc. But it felt like it was trying a bit too hard, so it didn't real... | 3 | null |
Under construction
Love Embassy, but under construction and a pain in the rear. Nice TV, but no guest services or pay per view. Too many "nice but" things. Go somewhere else. | 1 | null |
WORST HOTEL EVER
I am a Starwoods hotel fanatic. This is definitely the worst hotel I’ve ever stayed in. I wish i'd known it was a party hotel with VERY run down rooms. Only plus was good service.
When i first entered my room i quickly unpacked and when i went to shower the shower head was broken. A plumber had to com... | 1 | null |
Good bet in Philadelphia
Chose hotel for location (Reading Terminal Market adjacent) and price. Booked 3 rooms for self and family with young children. Asked for and received 2 connectied rooms and 1 adjacent. Staff friendly and helpful when making and confirming on phone (spoke to hotel not central reservations) and a... | 5 | null |
Beware!!!! Nasty
This place was so dirty, filthy, nasty that we didn't even stay! They wouldn't refund our money! Stank, bugs, dirty toliet, the whole place was just nasty and the people are very rude! | 1 | null |
AMAZING!
We have tons of Marriott points and could stay in San Diego for free, but we choose to return and pay to stay at the Pacific Terrace! Park you car and walk to to the beach, restaurants, shops and more. Our very favorite place to stay in San Diego - the service is top notch!
Wont go anywhere else!
Jackson Famil... | 5 | null |
Good location, but expensive parking lot
This is a confortable hotel located in the middle of the Fisherman´s Wharf in San Francisco. The room is clean and staff is courteous. The bad part is the expensive parking lot and the poor and crowded breakfast. After the second day we decided to pay for a breakfast nearby. | 4 | null |
Nice hotel, right in the middle of everything.
We normally don't stay in fancy high-rise hotels but wanted to experience downtown Chicago. We weren't disappointed. It's an excellent location, in walking distance of tons of great restaurants. Very good service, and a nice room. The furnishings and layout of the room was... | 4 | null |
Convenient, but . . . .
Attractive building, beautiful atrium. Room was average -- even a bit dated -- maybe it was the heavy drapery for a hot texas evening? Greeting was lackluster, some staff standing around me laughing loudly was rather odd. Asked for a 4am wakeup -- it never came!! Glad I used my i-phone as back u... | 3 | null |
Perfect Getaway!
Perfect Location, friendly staff and great food. What more could you want? My husband and I had a great room with a view of Mission Bay. There were plenty of different eateries and souvenir shops within walking distance. We had such a great time and would come back again. | 5 | null |
Great hotel in a great location!
The staff is very friendly and helpful. The lobby is completely updated and new.
Rooms were kind of small, but the bathroom was very modern. If you are looking to stay in the SoHo area, this is your place. It's also 1 block away from the "1" train in which you can access the entire west... | 4 | null |
Beautiful Propoerty - staff training sorely needed
The BP continues to be a shining boutique / historic building in the downtown Denver area - however all of the staff from front desk to Sales to Security should go back to Customer Service 101! On my current trip i've been locked out of the business center three times,... | 2 | null |
Pleasant Stay
My trip was a short one-in for one night to see Van Gogh exhibit at the Philadelphia Museum of Art. I chose the Sheraton for its proximity to the museum and the affordable price. The hotel was clean, the beds were extremely comfortable with lovely, plush linens and pillows and the staff was polite and hel... | 4 | null |
A tired Queen of the City
I haven't stayed in this hotel in many, many years. To come back was a wee bit of a disappointment. The location, of course, is fantastic and it is tucked in a little from the noise and confusion of say 5th. The lobby is reminiscent of the high-style of old New York. And, speaking of the lobby... | 3 | null |
One of the best Phoenix spots for kids
I have stayed here now 3 times, and as a JW family, we were skeptical. We found a very nice though slightly older room very close to the waterpark. I found the rooms to be very clean, the waterpark was very well maintained despite the fact that it is INSANELY busy during spring br... | 4 | null |
NOT WORTH THE MONEY
We spent three nights at this hotel and were extremely disappointed. I must say the staff was pleasant and professional and that is the only reason i give it two stars. Location is good if you want to be in Times Square. The room we had was badly in need of refurbishing, it looked like it had been m... | 2 | null |
A truly wonderful hotel in every way
The Boston Harbor Hotel is without doubt a 'top notch' hotel. Not cheap but worth every penny (or should I say cent). The suites as enormous, beautifully furnished and decorated. The staff were friendly and couldn't do enough for us. Food in the restaurants and bar were superb. The ... | 5 | null |
Times Square Hilton
Stayed August 21st for business. Disappointed, for $50 more I could have stayed at the Marquis which is much more up dated and has more amenities. I will not stay here again when other hotels in the are better. | 2 | null |
Ideal hotel for tourists
The Fairfax at Embassy Row was perfect for our family of five. We were a bit nervous about the location, however this hotel turned out to be ideal. The staff was very accommodating and there were other families staying at the hotel.
The architecture of the buildings in and around the hotel, mo... | 5 | null |
Exceptional Stay
This was first class top of the line hotel living. The King rooms are very spacious, clean and extraordinarily comfortable. I was more than impressed with the esthetics and customer service. The hotel is right on the river walk. You can catch the tour boat from the lower level and have easy access to s... | 5 | null |
Worst hotel stay I have had
We stayed in the VIP Suite, and the second bedroom had the worst bed I have ever slept on in my life. The hotel staff and management are pretty clueless, not friendly, and they don't know the meaning of the word customer service.
We were so disgusted with the how we were treated that we chec... | 1 | null |
Pick Another!
Yikes! This place was horrible! I have stayed at many hotels, especially La Quintas, and this was one of the worst hotels I have stayed in. It backs up to a warehouse where there are numerous shipping crates stacked everywhere. So, you know if there are shipping crates there may be rats. I saw one and tha... | 1 | null |
Great place to sleep
Upon arriving at the airport the front desk staff informed me that the shuttle was unable to pick me up being that it was 12am. I was able to take a cab ride and was reimbursed. Upon check in because i was a club member i was upgraded to a suite. The suite was very well displayed (2 bdrms, 2 bds & ... | 3 | null |
Bad experiences
We had a very bad experience at this hotel for three days. When we check in, the staff by the name Merlin Zheng was very UNFRIENDLY and had a very BAD attitude when ask her a question. She has no customer services training and acted as she was mad at us for being there. Also, she will not give out her m... | 1 | null |
Terrible Bellboys, Terrible beds, Unresponsive re Suggestions
When we arrived, five bellboys surrounded us at the trunk. We said we would handle our own bags, thank you. They grabbed 2, I stopped them. They grabbed the 3rd. I told them to stop. I suggested to the hotel security that that was a very bad practice. Our be... | 3 | null |
Awesome Union Square Boutique Hotel
We stayed at the Galleria Park Hotel for 5 nights over a Presidents Day Weekend getaway to San Francisco. We had a nice stay at the Dream Inn in Santa Cruz (another Joie de Vivre property) and the Galleria Park was offering a weekend special with free parking, so we decided to give i... | 4 | null |
On property for 15 days
I stayed at this hotel for a little over 2 weeks. It was a good experience. The atmosphere is normal for what's expected from HGI. Some of the staff were mediocre in making me feel welcomed. Some went far above. The room was great! I enjoyed having the kitchenette and french doors. The bar atmos... | 4 | null |
Not bad, but not good either
Upon check in we had the usual issue of not having a double-bed room available, even though we'd reserved two rooms with a double bed, and got there early to ensure we weren't left out. So I did have to share a bed when it would have been desired to have my own. The room still had someone's... | 3 | null |
Good location, not worth the price
The location is very convenient but I was disappointed that it wasn't as clean or nice as I would expect for the price. The room wasn't bad, just a little grungy in the corners (especially the corners of the shower). I enjoyed the funky decor and I appreciated that the woman who check... | 3 | null |
Crickets
Myself and 5 other family members stayed at the Crowne Plaza Dallas located on 1015 Elm Street on 09/23/2012-10/02/2012. Upon check-in we were told that our rooms were not available due to a pipe bursting and water flooding the floor. After going back n forth they agreed to relocate us over at their sister hot... | 1 | null |
Average hotel
Not much to say but that it's dated like other users have already said, dirty carpets and torn furniture. Location is probably the only good point. Staff is friendly but doesn't compensate for the dirty rooms. Saw the housekeeping come in and "clean" the room in 10 minutes, changed sheets as requested, di... | 2 | null |
A Night of Horrors....unforunately a true story
My husband, me and our dog were laid over so we decided to find a hotel so we wouldn't need to run the truck all day and night (we are semi-truck owner/operators). This location was close to our terminal so it seemed a good choice.....NOT! Upon entering our room, it was c... | 1 | null |
Big Rooms, good family choice
Paid 140.00 per night per room, not bad for a downtown upscale room. This property has been on the back burner for updates, but is still quite serviceable. Standard rooms are among the largest in the Downtown area, and by booking 2 adjoining rooms, we had plenty of room to spread out with ... | 4 | null |
Very Average
I stayed at this hotel in November of 2012. This hotel was clean overall. The bathroom was fine. The funiture in the suites and the carpet needs to be updated. The carpet overall is in need of replacement especially the carpet in the elevator. The climate in the room was acceptable. The AC in the room was ... | 3 | null |
Great Stay In Seattle - definitely not sleepless
Spent the night at this nice heritage hotel in July. The check in agent was pleasant, friendly and very accommodating as we were travelling with our small dog. The bellman/concierge was great, extremely helpful with our luggage and valet parking. When we asked about dini... | 4 | null |
Great location for the money
I live an hour by train outside New York. I recently booked this hotel for one night because I had a business dinner meeting that evening and an early breakfast meeting the next day. It's close to my office in Times Square and the price was right. The Milford in the past has been a somewhat... | 3 | null |
Great Location and Amenities
I stayed here in April (for Equine Affaire) The hotel is fairly new and clean. There are plenty of restaurants and stores in the area and it is close to the highway. The front desk staff were very friendly and helpful. There was a large selection of food for the continental breakfast (eggs,... | 5 | null |
Good airport hotel
Stayed here for an overnight connection in Charlotte en-route to Jamaica. Called for shuttle upon landing. Shuttle arrived within 15 minutes. Friendly driver, 10 minute commute to hotel. Quick friendly check in and was in room within 5 min. There is a Waffle House across the street if you are hungry ... | 5 | null |
Overpriced
I stayed at the Hilton for girls weekend in Boston. The location is great, walking distance from lots of attractions, friendly staff but the room was just ordinary and not really clean. There was a dirty water glass, lots of corners of the room were dirty and the AC just did not work right. I was expecting q... | 3 | null |
Sent away due to "pest problem"!
I booked this hotel because hot-wire said a 1 star rating meant amenities. Apparently it also means cleanliness. The manager moved us to a different hotel that he also manages because the lady that last used the room complained of "pests". He wouldn't tell me what they were. Then at the... | 1 | null |
Terrrible!!!!
We arrived back at our room after being out all day around 10pm. The beds were completely stripped, dirty rags were on the floor, and the floor was filthy. I went to the front desk to inquire about the condition of our room - they were unclear on what happen. I ask for sheets to make the bed and received ... | 1 | null |
Good price, great location
We stayed at Club Quarters at the Loop in the beginning of May. We had a good room rate (approximately $160/night), and appreciated that they have cheaper parking than most other hotels. Note that the parking for this hotel is quite far in case accessibility is a concern.
Our room was VERY sm... | 3 | null |
Worst Hotel Ever, Horrible
Not even good as a WELFARE INN. Smallest Hotel Room. Not as described. No Coffee Maker in room, Old towels, More like RAGS. Hair on Bed. Drunken Noisy clientele. No Sound proofing at all.
All night parties in 3 rooms. Asked to be moved. Got rebuffed, Stating "No Rooms". There must have been ... | 1 | null |
Great overall stay
I enjoyed staying at the Hilton Time Square, they had everything I needed and more.
Great service from the whole team from front desk to concierge, and from housekeeping to bellmen. The gym was a surprise, as it was better than we had all anticipated.
As for the rooms, no complaints from me. Very cle... | 4 | null |
Grand Hotel... no attention to detail
my biggest complain was that the AC sounded like a helicopter landing every time it turned off. I finally decided to turn the thing completely off, wich sucked because the low was around 90 for the night. Carpets on the floors are gross, completely filthy. Room was fairly clean, bu... | 3 | null |
Good for meetings at Washington University
Walking distance to University facilities and restaurants. Excellent and efficient complimentary shuttle service to downtown shopping area. Breakfast corner could be improved, presentation and products rather cheap. Rooms are large but street noise can be a problem. | 3 | null |
Nice stay in Dallas
Stayed here while visiting an exhibit at the Dallas Museum. Located right off the Central Expressway. We stayed on the second floor. This establishment has outside corridors. It seemed like a large apartment complex to me. There were several complex's to this large hotel. Parking is first come first... | 4 | null |
Be forewarned, the swimming pool is not necessarily "part of the package"!
A pleasant stay was cut short when, having enjoyed a few hours in the chaise lounges by the pool me and my friends were told to vacate our chairs for a 'special event' that we had neither been warned about or invited to. And this is the rub: the... | 2 | null |
You get what you pay for!!
Friends pick this hotel because of the price.
The location couldn't be better, central to everything. There is a sign at registration stating that you have 10 minutes to check out your room after that you will be charged for the night even if you don't stay. That sign alone says it all!!!!! V... | 1 | null |
Nothing good to say
The view from my room is a gas station. Need I say more? The street noise is 24/7 and quite loud. The room is very small. Closet space is at premium and I don't what we would do if my wife was here. I had to put the suitcase in the middle of the room since there is no room to put it. The room itself... | 2 | null |
Below average Sheraton
This is a large, business hotel and I was staying there and attending a conference. The location is nice, right on the river with a great view of the boats going by. Navy Pier and the lake front park are within walking distance as is Water Tower Place, Michigan Avenue, and other areas of the nort... | 3 | null |
Not a good place to sleep!
We arrived at 11.30pm which I was very tired and I wanted to go to sleep right away. I turned of all the lights and went to bed and realized that there was a noisy coming from the bathroom. I tried to find a switch to turn it off but there was no luck that is why I called the front desk and J... | 1 | null |
Bad experience
I agree with the other reviews that mentioned the "wet dog" odor and the antiquated heating and cooling unit - very true! I also had the supreme pleasure of being attacked by bed bugs during my stay. This place is rundown (really outdated, broken plumbing in bathroom, etc) and management seems to have de... | 1 | null |
Great location.
Great location but if you are looking for that nice comfy, warm, inviting hotel, this is NOT it. The lobby is like Grand Central Station and is busy all the time. The rooms are fine but no coffee maker.....can you believe a Hilton does not have a coffee maker!! | 3 | null |
Best Pool Bar Ever
I live in DC but have "staycationed" at the Liason several times. Their roof top pool is my new favorite place in DC. All the bartenders are very nice, especially Jay. He always remembers me, and he makes a great rum punch. He makes it my new best summer spot for hot city days. | 5 | null |
VERY DISSAPOINTING - WE BOOKED THROUGH HOTELS.COM WEBSITE.. DON'T DO IT
Unfortunately, unlike most other reviews our experience was very disappointing. From check in things did not go well, upon check in when looking to purchase an upgrade, the check in clerk made a most inappropriate comment. We got to our room which ... | 1 | null |
The Teabodys Visit the InterContinental Barclay
The Teabodys made their semi-annual buying trip to NYC last week and chose to accommodate themselves for two nights in the moderately rarified air just off Lexington Avenue at the InterContinental Barclay on the block adjacent to the Waldorf-Astoria. Within the general ar... | 4 | null |
Wonderful Thanksgiving Stay
We booked this hotel last minute for a stay on Thanksgiving and got a great rate that included breakfast. The location of the hotel can't be beat. The hotel is literally right on the famous Riverwalk. It is also an easy one block walk to the Alamo and all of the touristy places surrounding i... | 4 | null |
Recent visit
Three couples on a road trip, the hotel was in a great location, the beds for sleeping great. | 4 | null |
Our New Favorite Place to Stay NYC
My husband and I stayed at the Chelsea Pines in late September to celebrate our anniversary. Our stay was so enjoyable that we have rebooked for February. The staff and customer service way exceeds any other hotel I've ever stayed. Jay knew it was our anniversary and I had a vase of r... | 5 | null |
Good location for tourists
Great location if you are going to NYC for a show. AMEX FHR program provides a very competitive rate, nice in room breakfast and a $100 credit at Bluefin. Not an ideal hotel for business travelers. Noise from Times Square can be annoying. Rooms are in need of a refresh. | 3 | null |
More of a Dump than I was Warned about!
Stayed here strictly because we had a dog entered at the Westminster Kennel Club. It was a HORRIBLE experience. We arrived mid-morning and were not assigned a room until 5:30 p.m. That was after I was shown 4 rooms...none of which I booked. I booked a King Premium A room and was ... | 1 | null |
Hawaii without the airfare
The hotel was outstanding and the ambiance is wonderful. Helpful and responsive employees. Problems(minor) were dealt with quickly and efficiently. We went on a discount program offered in the spring which helped with the overall cost making it much more affordable than the previous time we w... | 5 | null |
went to the opera
Had to find a place close to the opera House. this was close ,not in a good neighborhood . It was a very nice hotel inside.... I was surprised in a good way staff very helpful felt safe in the hotel.
We just took a cab back to the hotel at night. During the day it was ok you just walk fast!
The room... | 4 | null |
Friendly Staff/Expensive Meals
We stayed at this hotel on our last day of our trip. Parking is a bit confusing as you cannot "unload" anywhere before parking your car elsewhere. It seemed as though you were forced to get Valet. (I could be wrong). Check-in was quick and easy. Staff seemed friendly.
Rooms were clean and... | 4 | null |
nice hotel, downtown houston not recomended
The hotel was nice, clean, very quiet and comfortable and the staff seemed pleasant.
The only complaint I can make of the room is the bad shades that do not keep out the light.
They may look nice but things seem different at 7 am when light floods the room.
My main concern ... | 3 | null |
Great location but a bit pricey
This hotel is ideally located for Universal Studios and City Walk, both being a 5 min walk up the hill (a free shuttle is available but seemed pointless!). It is also a 10 min walk down the hill to the metro stop, which takes you in to Hollywood. Citywalk is a great place to shop and eat... | 3 | null |
We stayed at this hotel twice and when in nyc we definatly will stay there again
We arrived to the hotel at the evening of 03.jun.2012 and we had a very warm wellcoming by the two hotel staff that continued all the way to be proffesional and kind.We got a very nice big room with good thick towels and all what we needed... | 5 | null |
Terrible rooms
While the location is very good and the place tried to be 'hip', the rooms are really below what one would expect for a W hotel. The room is very small, the bed is small, the shower is below average, the elevator got stuck and the acoustics are poor. The hotel staff attempt to make it up by offering Cham... | 2 | null |
Your mileage may vary
This place may well have some nice rooms. The one they stuck me in was more like a self-storage locker, with the only window looking out on the hallway and the outside being though another window on the other side of the hallway outside of which people were traipsing by and peeking in. Small and c... | 1 | null |
Nice place
This was a sister's weekend and we stayed at the Embassy Suites because one sister said they were the best because of the free breakfasts and the managers cocktail hour. The managers cocktail hour is just okay - they do have some free drinks, which granted most hotels do not, but the food was pretty boring. ... | 3 | null |
January 2012 postive experience
First time at this property. It is a very old property one of the first in Mission Valley, saw some pictures in the lobby from the 40s. With that being said it is very well kept up and was clean everywhere we looked. Staff was friendly, restaurant was very good and the price was reasonab... | 4 | null |
Surprisingly good-but well short of perfect
Speak of convenience, the hotel is located directly across the street from the main entrance to the UN. A 10 minute walk to Grand Central Terminal, though. The room was large and well appointed. The TV was big and supported HDMI inputs from computers and the like. It also had... | 4 | null |
5 star traveler, very disappointing stay
I booked this hotel for a weekend stay after reading a lot of positive reviews. The location was perfect for what we had planned - very close to the subway in the LES. I am a frequent traveler, both for business and pleasure, and tend to stay in 4-5 star establishments.
Upon ent... | 2 | null |
hyatt
I was very upset about my stay I reserved a room and when I got to the hotel they gave my room away thet just ruined my night also the refrigrator did not work in the room the ice machines whwere horrible the sheets had a odor to them the only thing i enjoyed was the view of the city | 2 | null |
Needs a little updating
Stayed here because of a groupon. It was worth the discounted rate but not what they normally charge for a night. The bed mattress is defianlty old and not plush, but they room are nice enough. The bar and resturant need major help and more help at breakfast. | 3 | null |
Horrible Experience
They most likely keep the lights low to hide all of the issues such as dirt, sinks that don't drain, and used toilet paper. I can't believe that for the price they don't put in a new roll of toilet paper for the next guest!! The rooms do look exactly like they do online, but the beds are uncomfortab... | 1 | null |
Unexpected jewel!
I was looking for a reasonable place to stay on a short business trip. University Inn was recommended by a local. What a wonderful surprise! Fom the outside it may not look like much, but the minute you walk in the door, it feels like you have come home. The front desk people could not be nicer. Not o... | 5 | null |
If you are at all sensitive to cigarettes don't stay here. Be warned!
Hotel claims to be non smoking property. When we entered our room we were assaulted with a wall of smoke stench. We were told it was the last room available. The 2nd night was considerably better after the windows were left open all day, but the old ... | 1 | null |
Good location for central area - clean with friendly staff
We stayed here for two nights; room was as expected with no frills but was a good size and was clean and comfortable. The accommodation was quiet. Staff were friendly and pleasant. No safe in room but available from reception on request. Opposite city hall and ... | 4 | null |
Terrible place to stay
On our vacation to US and Canada in June and July, we stayed at this hotel because when we booked it, the hotel was part of Marriott. We booked for 2 nights in January 2012 for our travel in June, 2 adults and 2 kids. We were advised by email that Loews has taken over the hotel and they will roll... | 1 | null |
An Elegant Octogenarian
Wow, I hope I look this good at 85+ years old! Consider this. Tens of thousands of twenty-somethings (and younger) descended upon Grant Park, directly across from the Hilton Chicago, to participate in the annual music festival known as Lollapalooza, and thousands of those revelers camped out in ... | 5 | null |
Good price, but lacking quality
We stayed here for an overnight layover in Charlotte. We chose the hotel because of the reasonable price, as well as pleasant looking photos from their website.
Unfortunately, we were vastly disappointed when we checked in and saw our room -- it looked nothing like the photos featured on... | 2 | null |
Back to the Seventies
The recent refurb with the change from Radisson to Revere has got the hotel to 4 stars, but with some serious gaps. The theme is funky curvy which is nice enough, but the new owners Northwood Investors need to fix a few things if they want repeat customers. For example, there was a horrible smell ... | 2 | null |
Great location, small rooms
We always stay in Four Points when we visit NY. Great location in Chelsea, right across street from Whole Foods. Subway stations are within a block or two, walking distance to Chelsea Market on 9th Ave and 15th Street.
The rooms are very small though, two of us can barely turn around in the... | 4 | null |
Room Smelled of Mildew
I stayed at the Sheraton Universal Hotel and my room reeked of mildew and the general condition of the room was not Starwood standard. Especially at $200 night. I should have contacted the front desk vs. spending the night in the room, but I assumed one night, I can handle the awful smell. Until ... | 1 | null |
Disappointing in every detail.
This establishment should be utilized only if you plan on visiting the campuses of Boston University or Boston College. It is old, the rooms are in desperate shape, a/c and heating controls inoperative, located on very busy thoroughfare adjacent to commuter subway lines. Nothing to see or... | 2 | null |
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