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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0436
Hmm. It was his way of kind of acknowledging your success?
customer: I think so, in certain ways. Um, [laughs] he, he wasn't someone that would necessarily reconcile his differences with people, whether it be his children or his brother or whatever. It kinda goes away, but you don't sit down and really define it. agent: He was a man of his generation. customer: Yes, exactly. E...
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Yes, he was acknowledging, yeah, my success, exactly.
agent: He was a man of his generation. customer: Yes, exactly. Exact- The closest, [laughs] the closest thing he came, actually, was, this was, like, the day before he died, last thing he said to me. No, not the last thing he said to me. Second to last thing he said to me. My mom said to him, "Okay, Don, what's gonna h...
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Yeah. Uh, when you think, uh, when you think about the journey you took and all the things that happened along the way, and the success that this became, uh, how much of, of it do you attribute to the work you put in and, and the grind, and how much do you think had to do with luck, being lucky, being at the right plac...
customer: Yes, exactly. Exact- The closest, [laughs] the closest thing he came, actually, was, this was, like, the day before he died, last thing he said to me. No, not the last thing he said to me. Second to last thing he said to me. My mom said to him, "Okay, Don, what's gonna happen with Gabberts?" 'Cause they were ...
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I mean, I think a- anybody that's successful, you have to say it, it's just, it was timing, luck, circumstances, um, that all, that all fed into it. It's not just what you do. And I must say, I believe a lot in that, uh, hardship creates opportunity.
agent: Hmm. It was his way of kind of acknowledging your success? customer: Yes, he was acknowledging, yeah, my success, exactly. agent: Yeah. Uh, when you think, uh, when you think about the journey you took and all the things that happened along the way, and the success that this became, uh, how much of, of it do you...
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Yeah.
customer: Yes, he was acknowledging, yeah, my success, exactly. agent: Yeah. Uh, when you think, uh, when you think about the journey you took and all the things that happened along the way, and the success that this became, uh, how much of, of it do you attribute to the work you put in and, and the grind, and how much...
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"Life's not about how fast you run or how high you jump, but how well you bounce."
agent: Yeah. Uh, when you think, uh, when you think about the journey you took and all the things that happened along the way, and the success that this became, uh, how much of, of it do you attribute to the work you put in and, and the grind, and how much do you think had to do with luck, being lucky, being at the rig...
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That's John Gabbert, founder of Room & Board. By the way, as John mentioned, the original family furniture business was acquired in 2008 by a larger brand, and today, Gabbert still has two stores in the Minneapolis area, just a short drive, in fact, from Room & Board's headquarters. Hey, thanks so much for listening to...
customer: I mean, I think a- anybody that's successful, you have to say it, it's just, it was timing, luck, circumstances, um, that all, that all fed into it. It's not just what you do. And I must say, I believe a lot in that, uh, hardship creates opportunity. agent: Yeah. customer: "Life's not about how fast you run o...
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This message is brought to you by Apple Card. For a limited time, when you get a new Apple Card and purchase AirPods Pro 3 at Apple, you can earn back the cost, up to 250 Daily Cash. New AirPods Pro and up to $250 bonus Daily Cash back? Now, that's music to my ears. Subject to credit approval. Limitations and spend req...
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There was no such thing as clean beauty. So for us to make the makeup or, or skincare products that I wanted would be the same as going to the fanciest restaurant in town, having the most decadent chocolate cake, and saying, "I want that same chocolate cake, except you can't use flour, eggs, or sugar, and I want it don...
agent: This message is brought to you by Apple Card. For a limited time, when you get a new Apple Card and purchase AirPods Pro 3 at Apple, you can earn back the cost, up to 250 Daily Cash. New AirPods Pro and up to $250 bonus Daily Cash back? Now, that's music to my ears. Subject to credit approval. Limitations and sp...
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Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built. I'm Guy Raz, and on the show today, how Gregg Renfrew scaled Beautycounter to a billion-dollar valuation, lost the business, got it back, and then totally rebranded it. For a lot of founders,...
agent: This message is brought to you by Apple Card. For a limited time, when you get a new Apple Card and purchase AirPods Pro 3 at Apple, you can earn back the cost, up to 250 Daily Cash. New AirPods Pro and up to $250 bonus Daily Cash back? Now, that's music to my ears. Subject to credit approval. Limitations and sp...
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So it's funny, I graduated from college, and my mother gave me a briefcase with my initials on it and a check for $5,000, and she said, "You're on your own. So you can do whatever you want with this money, but that's it. You're never getting any more money from your father or me." And so I- I had all these, like, frien...
agent: This message is brought to you by Apple Card. For a limited time, when you get a new Apple Card and purchase AirPods Pro 3 at Apple, you can earn back the cost, up to 250 Daily Cash. New AirPods Pro and up to $250 bonus Daily Cash back? Now, that's music to my ears. Subject to credit approval. Limitations and sp...
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my mother gave me a briefcase with my initials on it and a check for $5,000
high
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And so how'd it work? Like, they sort of gave you, like, a, a region or a neighborhood or an, an area?
customer: There was no such thing as clean beauty. So for us to make the makeup or, or skincare products that I wanted would be the same as going to the fanciest restaurant in town, having the most decadent chocolate cake, and saying, "I want that same chocolate cake, except you can't use flour, eggs, or sugar, and I w...
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So I was in the Midtown Manhattan office, and I was assigned the, [laughs] the jewelry district, um, which was crazy because no one... Jewelers just in general didn't use a lot of copying machines.
agent: Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built. I'm Guy Raz, and on the show today, how Gregg Renfrew scaled Beautycounter to a billion-dollar valuation, lost the business, got it back, and then totally rebranded it. For a lot of fo...
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Mm.
customer: So it's funny, I graduated from college, and my mother gave me a briefcase with my initials on it and a check for $5,000, and she said, "You're on your own. So you can do whatever you want with this money, but that's it. You're never getting any more money from your father or me." And so I- I had all these, l...
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I mean, if you landed a law office-
agent: And so how'd it work? Like, they sort of gave you, like, a, a region or a neighborhood or an, an area? customer: So I was in the Midtown Manhattan office, and I was assigned the, [laughs] the jewelry district, um, which was crazy because no one... Jewelers just in general didn't use a lot of copying machines. ag...
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You're good to go
customer: So I was in the Midtown Manhattan office, and I was assigned the, [laughs] the jewelry district, um, which was crazy because no one... Jewelers just in general didn't use a lot of copying machines. agent: Mm. customer: I mean, if you landed a law office-
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... you're printing money.
agent: Mm. customer: I mean, if you landed a law office- agent: You're good to go
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Yeah.
customer: I mean, if you landed a law office- agent: You're good to go customer: ... you're printing money.
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But if you are trying to sell someone who makes bespoke jewelry, uh, th- they don't really need copiers.
agent: You're good to go customer: ... you're printing money. agent: Yeah.
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And how... What would you do? You would just walk in and, and, like-
customer: ... you're printing money. agent: Yeah. customer: But if you are trying to sell someone who makes bespoke jewelry, uh, th- they don't really need copiers.
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[laughs]
agent: Yeah. customer: But if you are trying to sell someone who makes bespoke jewelry, uh, th- they don't really need copiers. agent: And how... What would you do? You would just walk in and, and, like-
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... cold, or would you call first? Like, how, how would it work?
customer: But if you are trying to sell someone who makes bespoke jewelry, uh, th- they don't really need copiers. agent: And how... What would you do? You would just walk in and, and, like- customer: [laughs]
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First you have to get through the security in a building.
agent: And how... What would you do? You would just walk in and, and, like- customer: [laughs] agent: ... cold, or would you call first? Like, how, how would it work?
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Yep.
customer: [laughs] agent: ... cold, or would you call first? Like, how, how would it work? customer: First you have to get through the security in a building.
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And most of the people would open the door and slam the door in your face. Literally slam the door in your face. And then on occasion, you would get someone who would be willing. It was usually the office manager or the receptionist who would let you do your pitch, and on occasion they would call you back. M- more time...
agent: ... cold, or would you call first? Like, how, how would it work? customer: First you have to get through the security in a building. agent: Yep.
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How long did you end up staying at Xerox?
customer: First you have to get through the security in a building. agent: Yep. customer: And most of the people would open the door and slam the door in your face. Literally slam the door in your face. And then on occasion, you would get someone who would be willing. It was usually the office manager or the receptioni...
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Less than two years. Um, that was purely a personal thing, not a... It wasn't a business thing. I ended up, uh, falling in love with someone, and he was transferred to Virginia and proposed to me, and so I ended up moving.
agent: Yep. customer: And most of the people would open the door and slam the door in your face. Literally slam the door in your face. And then on occasion, you would get someone who would be willing. It was usually the office manager or the receptionist who would let you do your pitch, and on occasion they would call ...
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I think you were, you were 25 when you got married?
customer: And most of the people would open the door and slam the door in your face. Literally slam the door in your face. And then on occasion, you would get someone who would be willing. It was usually the office manager or the receptionist who would let you do your pitch, and on occasion they would call you back. M-...
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The first time I was 25.
agent: How long did you end up staying at Xerox? customer: Less than two years. Um, that was purely a personal thing, not a... It wasn't a business thing. I ended up, uh, falling in love with someone, and he was transferred to Virginia and proposed to me, and so I ended up moving. agent: I think you were, you were 25 w...
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Yes.
customer: Less than two years. Um, that was purely a personal thing, not a... It wasn't a business thing. I ended up, uh, falling in love with someone, and he was transferred to Virginia and proposed to me, and so I ended up moving. agent: I think you were, you were 25 when you got married? customer: The first time I w...
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Yep. I was married for about five months.
agent: I think you were, you were 25 when you got married? customer: The first time I was 25. agent: Yes.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0024
Wow. So it was a short... It was...
customer: The first time I was 25. agent: Yes. customer: Yep. I was married for about five months.
498.476
500.746
agent
eng
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0025
[laughs]
agent: Yes. customer: Yep. I was married for about five months. agent: Wow. So it was a short... It was...
500.746
501.135
customer
eng
lv
unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0026
Sorry, didn't mean to-
customer: Yep. I was married for about five months. agent: Wow. So it was a short... It was... customer: [laughs]
501.135
502.485
agent
eng
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0027
It was a quick one
agent: Wow. So it was a short... It was... customer: [laughs] agent: Sorry, didn't mean to-
502.485
502.485
customer
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0028
... yeah.
customer: [laughs] agent: Sorry, didn't mean to- customer: It was a quick one
502.485
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
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No, it's okay.
agent: Sorry, didn't mean to- customer: It was a quick one agent: ... yeah.
502.516
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0030
Yeah.
customer: It was a quick one agent: ... yeah. customer: No, it's okay.
503.286
503.286
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0031
It's all right. It's part of my story. Yeah.
agent: ... yeah. customer: No, it's okay. agent: Yeah.
503.286
504.576
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0032
Yeah.
customer: No, it's okay. agent: Yeah. customer: It's all right. It's part of my story. Yeah.
504.576
504.796
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0033
We were very young.
agent: Yeah. customer: It's all right. It's part of my story. Yeah. agent: Yeah.
504.796
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0034
Yeah, yeah. So, um, I, I guess this is around 1994, '95, uh, a- and after your marriage ends, um, I, I guess you wind up leaving New York to go overseas for a while, and y- you spend some time in, in London, you're in Hong Kong, and, and back in London. I, and, and, and I guess this turns out to be a really important t...
customer: It's all right. It's part of my story. Yeah. agent: Yeah. customer: We were very young.
505.816
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0035
Yeah.
agent: Yeah. customer: We were very young. agent: Yeah, yeah. So, um, I, I guess this is around 1994, '95, uh, a- and after your marriage ends, um, I, I guess you wind up leaving New York to go overseas for a while, and y- you spend some time in, in London, you're in Hong Kong, and, and back in London. I, and, and, and...
533.425
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0036
So, uh, c- can you sort of tell us a little bit about what that was and, and how it started?
customer: We were very young. agent: Yeah, yeah. So, um, I, I guess this is around 1994, '95, uh, a- and after your marriage ends, um, I, I guess you wind up leaving New York to go overseas for a while, and y- you spend some time in, in London, you're in Hong Kong, and, and back in London. I, and, and, and I guess this...
533.456
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0037
Yes. The wedding regis- sorry, the wedding registry d- or The Wedding List, it all started because when I was going to weddings, I was constantly wearing these dresses that I hated. And I felt like there was a disconnect between what the bride wanted her bridesmaids to be wearing and what the bridesmaids wanted and, or...
agent: Yeah, yeah. So, um, I, I guess this is around 1994, '95, uh, a- and after your marriage ends, um, I, I guess you wind up leaving New York to go overseas for a while, and y- you spend some time in, in London, you're in Hong Kong, and, and back in London. I, and, and, and I guess this turns out to be a really impo...
537.956
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0038
This is years earlier.
customer: Yeah. agent: So, uh, c- can you sort of tell us a little bit about what that was and, and how it started? customer: Yes. The wedding regis- sorry, the wedding registry d- or The Wedding List, it all started because when I was going to weddings, I was constantly wearing these dresses that I hated. And I felt l...
565.656
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
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This is years earlier. And when I moved to London with my day job, I wanted to bring this little dress company along with me. And a friend of mine said, "You should go speak with this woman, Nicole Hindmarch. She has a company called The Wedding List, which is the British nomenclature for wedding registry. You should g...
agent: So, uh, c- can you sort of tell us a little bit about what that was and, and how it started? customer: Yes. The wedding regis- sorry, the wedding registry d- or The Wedding List, it all started because when I was going to weddings, I was constantly wearing these dresses that I hated. And I felt like there was a ...
566.676
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a friend of mine said, 'You should go speak with this woman, Nicole Hindmarch.'
medium
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0040
Mm.
customer: Yes. The wedding regis- sorry, the wedding registry d- or The Wedding List, it all started because when I was going to weddings, I was constantly wearing these dresses that I hated. And I felt like there was a disconnect between what the bride wanted her bridesmaids to be wearing and what the bridesmaids want...
600.236
600.266
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0041
"We only use little children."
agent: This is years earlier. customer: This is years earlier. And when I moved to London with my day job, I wanted to bring this little dress company along with me. And a friend of mine said, "You should go speak with this woman, Nicole Hindmarch. She has a company called The Wedding List, which is the British nomencl...
600.266
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0042
Right.
customer: This is years earlier. And when I moved to London with my day job, I wanted to bring this little dress company along with me. And a friend of mine said, "You should go speak with this woman, Nicole Hindmarch. She has a company called The Wedding List, which is the British nomenclature for wedding registry. Yo...
601.796
602.066
agent
eng
en
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0043
In sort of a funny, like, British, patronizing kind of way. Um, but she and I struck up a friendship 'cause I thought her concept was really interesting, and so we kept in touch. And so even though I never sold any dresses to her, I was intrigued by her wedding registry concept.
agent: Mm. customer: "We only use little children." agent: Right.
602.066
616.616
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Llama-3.3-70B-Instruct_20260713T143033Z
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And her... The, the registry, how did it work? Like, this is pre... I mean, this is not really-
customer: "We only use little children." agent: Right. customer: In sort of a funny, like, British, patronizing kind of way. Um, but she and I struck up a friendship 'cause I thought her concept was really interesting, and so we kept in touch. And so even though I never sold any dresses to her, I was intrigued by her w...
616.616
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0045
It's pre-internet.
agent: Right. customer: In sort of a funny, like, British, patronizing kind of way. Um, but she and I struck up a friendship 'cause I thought her concept was really interesting, and so we kept in touch. And so even though I never sold any dresses to her, I was intrigued by her wedding registry concept. agent: And her.....
623.856
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en
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0046
Pre-internet. So w- it was like a... Yeah, how'd it work?
customer: In sort of a funny, like, British, patronizing kind of way. Um, but she and I struck up a friendship 'cause I thought her concept was really interesting, and so we kept in touch. And so even though I never sold any dresses to her, I was intrigued by her wedding registry concept. agent: And her... The, the reg...
624.596
628.576
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en
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Llama-3.3-70B-Instruct_20260713T143033Z
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So what she was doing was she was getting a lot of the very fancy British people to come into this townhouse that she had created. Her sister's a famous handbag designer, Anya Hindmarch. Anya had the upstairs and Nicole had the downstairs, and you would come, if you were a bride and groom at the time, would come in and...
agent: And her... The, the registry, how did it work? Like, this is pre... I mean, this is not really- customer: It's pre-internet. agent: Pre-internet. So w- it was like a... Yeah, how'd it work?
628.576
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…e86fb433970_0048
Wow
customer: It's pre-internet. agent: Pre-internet. So w- it was like a... Yeah, how'd it work? customer: So what she was doing was she was getting a lot of the very fancy British people to come into this townhouse that she had created. Her sister's a famous handbag designer, Anya Hindmarch. Anya had the upstairs and Nic...
691.336
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Llama-3.3-70B-Instruct_20260713T143033Z
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... bride and groom.
agent: Pre-internet. So w- it was like a... Yeah, how'd it work? customer: So what she was doing was she was getting a lot of the very fancy British people to come into this townhouse that she had created. Her sister's a famous handbag designer, Anya Hindmarch. Anya had the upstairs and Nicole had the downstairs, and y...
691.516
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Okay.
customer: So what she was doing was she was getting a lot of the very fancy British people to come into this townhouse that she had created. Her sister's a famous handbag designer, Anya Hindmarch. Anya had the upstairs and Nicole had the downstairs, and you would come, if you were a bride and groom at the time, would c...
692.216
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Yeah.
agent: Wow customer: ... bride and groom. agent: Okay.
692.956
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So even though at the time you could go to a, a John Lewis or a-
customer: ... bride and groom. agent: Okay. customer: Yeah.
692.966
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You could
agent: Okay. customer: Yeah. agent: So even though at the time you could go to a, a John Lewis or a-
696.416
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Llama-3.3-70B-Instruct_20260713T143033Z
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... Selfridges.
customer: Yeah. agent: So even though at the time you could go to a, a John Lewis or a- customer: You could
696.466
697.466
agent
eng
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Peter Jones. Yeah.
agent: So even though at the time you could go to a, a John Lewis or a- customer: You could agent: ... Selfridges.
697.466
697.606
customer
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id
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0056
And, and there was registry services, but she sort of had more of a bespoke-like kind of a customer-focused service that she would offer. Okay, so this is an interesting concept.
customer: You could agent: ... Selfridges. customer: Peter Jones. Yeah.
697.606
706.776
agent
eng
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0057
It was a really-
agent: ... Selfridges. customer: Peter Jones. Yeah. agent: And, and there was registry services, but she sort of had more of a bespoke-like kind of a customer-focused service that she would offer. Okay, so this is an interesting concept.
706.776
707.756
customer
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0058
Yeah
customer: Peter Jones. Yeah. agent: And, and there was registry services, but she sort of had more of a bespoke-like kind of a customer-focused service that she would offer. Okay, so this is an interesting concept. customer: It was a really-
707.756
707.906
agent
eng
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unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0059
... good concept.
agent: And, and there was registry services, but she sort of had more of a bespoke-like kind of a customer-focused service that she would offer. Okay, so this is an interesting concept. customer: It was a really- agent: Yeah
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0060
Yeah.
customer: It was a really- agent: Yeah customer: ... good concept.
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
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Yeah.
agent: Yeah customer: ... good concept. agent: Yeah.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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And all right, so you had met her. Pitched her on the bridesmaids dresses, but that wasn't really necessary, but you kept in touch with her.
customer: ... good concept. agent: Yeah. customer: Yeah.
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meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0063
I did. You know, again, remember, I'm in my mid to late 20s at this point, and I'm going to millions of weddings, and I'm looking at the process by which people are attaining their wedding gifts. And I'm thinking, people are standing with the scanner gun in the middle of Bloomingdale's.
agent: Yeah. customer: Yeah. agent: And all right, so you had met her. Pitched her on the bridesmaids dresses, but that wasn't really necessary, but you kept in touch with her.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0064
Yeah.
customer: Yeah. agent: And all right, so you had met her. Pitched her on the bridesmaids dresses, but that wasn't really necessary, but you kept in touch with her. customer: I did. You know, again, remember, I'm in my mid to late 20s at this point, and I'm going to millions of weddings, and I'm looking at the process b...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0065
... clients are having to go to Bloomingdale's and buy the present, and it, this is an inefficient system, and it doesn't feel very good for the bride and groom. It's not very fun for the people purchasing the gift. And I kinda think she's onto something, but I think there are ways to change it to make it more efficien...
agent: And all right, so you had met her. Pitched her on the bridesmaids dresses, but that wasn't really necessary, but you kept in touch with her. customer: I did. You know, again, remember, I'm in my mid to late 20s at this point, and I'm going to millions of weddings, and I'm looking at the process by which people a...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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So tell me what that meant. So you have the, the name The Wedding List, but what, what, you were gonna recreate her business in New York? You were gonna have a, an atelier and, and, uh, [laughs] you know, like a showroom? Like, you were gonna do it that way?
customer: I did. You know, again, remember, I'm in my mid to late 20s at this point, and I'm going to millions of weddings, and I'm looking at the process by which people are attaining their wedding gifts. And I'm thinking, people are standing with the scanner gun in the middle of Bloomingdale's. agent: Yeah. customer:...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0067
Well, my idea was, yes, we're gonna have this little atelier, and we had a little place on 73rd between Madison and 5th, which was a showroom. I went out and pitched all of these different companies, from Wedgwood to Cuisinart to, I mean, you name it, and to say, "I'm gonna do something that's gonna change the wedding ...
agent: Yeah. customer: ... clients are having to go to Bloomingdale's and buy the present, and it, this is an inefficient system, and it doesn't feel very good for the bride and groom. It's not very fun for the people purchasing the gift. And I kinda think she's onto something, but I think there are ways to change it t...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0068
Yeah.
customer: ... clients are having to go to Bloomingdale's and buy the present, and it, this is an inefficient system, and it doesn't feel very good for the bride and groom. It's not very fun for the people purchasing the gift. And I kinda think she's onto something, but I think there are ways to change it to make it mor...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0069
And the innovation came when I said, "We're gonna migrate all of the purchasing online. Click and be done."
agent: So tell me what that meant. So you have the, the name The Wedding List, but what, what, you were gonna recreate her business in New York? You were gonna have a, an atelier and, and, uh, [laughs] you know, like a showroom? Like, you were gonna do it that way? customer: Well, my idea was, yes, we're gonna have thi...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0070
Right. So a- anyone who's bought something off a registry knows it's super easy. You just go to a website. But that was not, uh, easy to do in 1997 when you're starting this thing. Today it's different. You go to Shopify and you're done, right? But then, like, you would need people who were, you know, com- computer eng...
customer: Well, my idea was, yes, we're gonna have this little atelier, and we had a little place on 73rd between Madison and 5th, which was a showroom. I went out and pitched all of these different companies, from Wedgwood to Cuisinart to, I mean, you name it, and to say, "I'm gonna do something that's gonna change th...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0071
We went out and raised capital.
agent: Yeah. customer: And the innovation came when I said, "We're gonna migrate all of the purchasing online. Click and be done." agent: Right. So a- anyone who's bought something off a registry knows it's super easy. You just go to a website. But that was not, uh, easy to do in 1997 when you're starting this thing. T...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0072
When you say we, you hired somebody else? Or you and Nicole, or?
customer: And the innovation came when I said, "We're gonna migrate all of the purchasing online. Click and be done." agent: Right. So a- anyone who's bought something off a registry knows it's super easy. You just go to a website. But that was not, uh, easy to do in 1997 when you're starting this thing. Today it's dif...
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meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0073
Well, Nicole and I, m- but mostly me, because she was in London.
agent: Right. So a- anyone who's bought something off a registry knows it's super easy. You just go to a website. But that was not, uh, easy to do in 1997 when you're starting this thing. Today it's different. You go to Shopify and you're done, right? But then, like, you would need people who were, you know, com- compu...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0074
Yeah.
customer: We went out and raised capital. agent: When you say we, you hired somebody else? Or you and Nicole, or? customer: Well, Nicole and I, m- but mostly me, because she was in London.
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https://rss.art19.com/ep…00762e86fb433970
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So I raised, I don't remember how much, let's just say half a million dollars or something, through kind of friends and n- people I knew in my network. Uh, maybe it was a million dollars. I don't remember.
agent: When you say we, you hired somebody else? Or you and Nicole, or? customer: Well, Nicole and I, m- but mostly me, because she was in London. agent: Yeah.
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through kind of friends and n- people I knew in my network
high
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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I mean, this was the heyday of the dot-com boom.
customer: Well, Nicole and I, m- but mostly me, because she was in London. agent: Yeah. customer: So I raised, I don't remember how much, let's just say half a million dollars or something, through kind of friends and n- people I knew in my network. Uh, maybe it was a million dollars. I don't remember.
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Yes.
agent: Yeah. customer: So I raised, I don't remember how much, let's just say half a million dollars or something, through kind of friends and n- people I knew in my network. Uh, maybe it was a million dollars. I don't remember. agent: I mean, this was the heyday of the dot-com boom.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0078
So, so money was definitely flowing. I mean, it, uh, all of a sudden it seemed like people, you know, were just throwing money at all these dot-com businesses, and some of them, you know, like broadcast.com and others, were selling, right, for big dollars.
customer: So I raised, I don't remember how much, let's just say half a million dollars or something, through kind of friends and n- people I knew in my network. Uh, maybe it was a million dollars. I don't remember. agent: I mean, this was the heyday of the dot-com boom. customer: Yes.
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meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0079
Yeah.
agent: I mean, this was the heyday of the dot-com boom. customer: Yes. agent: So, so money was definitely flowing. I mean, it, uh, all of a sudden it seemed like people, you know, were just throwing money at all these dot-com businesses, and some of them, you know, like broadcast.com and others, were selling, right, fo...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0080
So probably, I mean, this certainly seemed like a really great idea.
customer: Yes. agent: So, so money was definitely flowing. I mean, it, uh, all of a sudden it seemed like people, you know, were just throwing money at all these dot-com businesses, and some of them, you know, like broadcast.com and others, were selling, right, for big dollars. customer: Yeah.
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https://rss.art19.com/ep…00762e86fb433970
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It was a really good idea, and I think that it was... We also t- struck a deal with Nordstrom because they had challenges with their wedding registry and saw the opportunity of bringing a young customer into the fold. I spent a lot of time pitching. I remember cold calling CEOs of different companies. I remember so dis...
agent: So, so money was definitely flowing. I mean, it, uh, all of a sudden it seemed like people, you know, were just throwing money at all these dot-com businesses, and some of them, you know, like broadcast.com and others, were selling, right, for big dollars. customer: Yeah. agent: So probably, I mean, this certain...
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0082
Hmm.
customer: Yeah. agent: So probably, I mean, this certainly seemed like a really great idea. customer: It was a really good idea, and I think that it was... We also t- struck a deal with Nordstrom because they had challenges with their wedding registry and saw the opportunity of bringing a young customer into the fold. ...
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meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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And one of the people that I got through to was the CEO of Saks Fifth Avenue, and he was like, "What?" And I said, "I, I, I want 20 minutes of your time. I wanna pitch you on this business concept." And I went in and I pitched him on the fact that you, as a department store, are s- you're really catering to an older de...
agent: So probably, I mean, this certainly seemed like a really great idea. customer: It was a really good idea, and I think that it was... We also t- struck a deal with Nordstrom because they had challenges with their wedding registry and saw the opportunity of bringing a young customer into the fold. I spent a lot of...
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meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0084
Okay. So you've got this business going, and, I mean, d- was it showing promise? Was it, were, w- were people adopting the model? It, it seems still pretty early, right, for e-commerce, but how, like, how, how'd it do?
customer: It was a really good idea, and I think that it was... We also t- struck a deal with Nordstrom because they had challenges with their wedding registry and saw the opportunity of bringing a young customer into the fold. I spent a lot of time pitching. I remember cold calling CEOs of different companies. I remem...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0085
We immediately garnered press in the US, and the couples really liked it because unlike walking around Bloomingdale's on a Saturday afternoon just scanning something, you were actually met by a consultant who said, "Okay, tell me about your life. What do you do? Do you like to entertain? Do you like to cook or do you n...
agent: Hmm. customer: And one of the people that I got through to was the CEO of Saks Fifth Avenue, and he was like, "What?" And I said, "I, I, I want 20 minutes of your time. I wanna pitch you on this business concept." And I went in and I pitched him on the fact that you, as a department store, are s- you're really c...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0086
And so at its height, like, how much do you think you were doing a year? Like, like, a few million?
customer: And one of the people that I got through to was the CEO of Saks Fifth Avenue, and he was like, "What?" And I said, "I, I, I want 20 minutes of your time. I wanna pitch you on this business concept." And I went in and I pitched him on the fact that you, as a department store, are s- you're really catering to a...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0087
I think, I, uh, for whatever reason, I feel like we were doing about four and a half million in revenue.
agent: Okay. So you've got this business going, and, I mean, d- was it showing promise? Was it, were, w- were people adopting the model? It, it seems still pretty early, right, for e-commerce, but how, like, how, how'd it do? customer: We immediately garnered press in the US, and the couples really liked it because unl...
1,026.924
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0088
All right. Pretty great. And how, how many, how many people were working for you at, at the peak?
customer: We immediately garnered press in the US, and the couples really liked it because unlike walking around Bloomingdale's on a Saturday afternoon just scanning something, you were actually met by a consultant who said, "Okay, tell me about your life. What do you do? Do you like to entertain? Do you like to cook o...
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0089
40 maybe.
agent: And so at its height, like, how much do you think you were doing a year? Like, like, a few million? customer: I think, I, uh, for whatever reason, I feel like we were doing about four and a half million in revenue. agent: All right. Pretty great. And how, how many, how many people were working for you at, at the...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0090
Wow. Okay.
customer: I think, I, uh, for whatever reason, I feel like we were doing about four and a half million in revenue. agent: All right. Pretty great. And how, how many, how many people were working for you at, at the peak? customer: 40 maybe.
1,037.844
1,038.544
agent
eng
so
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0091
I don't know.
agent: All right. Pretty great. And how, how many, how many people were working for you at, at the peak? customer: 40 maybe. agent: Wow. Okay.
1,038.544
1,039.024
customer
eng
en
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0092
So you, so yeah, so you were like... I mean, this was-
customer: 40 maybe. agent: Wow. Okay. customer: I don't know.
1,039.024
1,041.084
agent
eng
en
unknown
host
0
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct