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... they were like, "We're gonna bring in someone to run the company." | agent: In, in October of 2021?
customer: Yes. They informed me in October that they were commencing a search for a CEO and that I was not the right person to lead the company. Th- maybe they started it as co-CEO or whatever, but basically-
agent: Mm | 3,439.296 | 3,442.926 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
How did you react? | customer: Yes. They informed me in October that they were commencing a search for a CEO and that I was not the right person to lead the company. Th- maybe they started it as co-CEO or whatever, but basically-
agent: Mm
customer: ... they were like, "We're gonna bring in someone to run the company." | 3,442.926 | 3,443.626 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Well, after I had a really good cry, I mean, I think I was pretty shocked. Um, yeah, I was pretty shocked. | agent: Mm
customer: ... they were like, "We're gonna bring in someone to run the company."
agent: How did you react? | 3,446.166 | 3,454.166 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
When we come back in just a moment, after her unceremonious exit, Gregg finds herself in a bind. She's been kicked out of Beautycounter, but the deal she made means she still has a big financial stake in its success. Stay with us. I'm Guy Raz, and you're listening to How I Built This. You may have heard the best voice ... | customer: ... they were like, "We're gonna bring in someone to run the company."
agent: How did you react?
customer: Well, after I had a really good cry, I mean, I think I was pretty shocked. Um, yeah, I was pretty shocked. | 3,455.746 | 3,619.926 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They own my company at this point, so... And I've been through this before with Martha Stewart, where when you sell, you sell. | agent: How did you react?
customer: Well, after I had a really good cry, I mean, I think I was pretty shocked. Um, yeah, I was pretty shocked.
agent: When we come back in just a moment, after her unceremonious exit, Gregg finds herself in a bind. She's been kicked out of Beautycounter, but the deal she made means she s... | 3,621.186 | 3,628.296 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah. | customer: Well, after I had a really good cry, I mean, I think I was pretty shocked. Um, yeah, I was pretty shocked.
agent: When we come back in just a moment, after her unceremonious exit, Gregg finds herself in a bind. She's been kicked out of Beautycounter, but the deal she made means she still has a big financial s... | 3,628.296 | 3,628.306 | agent | eng | id | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And you need to be aware of the fact that you're no longer completely in charge of your destiny. | agent: When we come back in just a moment, after her unceremonious exit, Gregg finds herself in a bind. She's been kicked out of Beautycounter, but the deal she made means she still has a big financial stake in its success. Stay with us. I'm Guy Raz, and you're listening to How I Built This. You may have heard the best... | 3,628.306 | 3,632.646 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Did the... I, I imagine the message, the way they telegraphed the message was, "Gregg, this is nothing personal. This is about just what we think is best for the business at this moment. It's not about you. You're great, but it's not personal. Don't take it personally." But of course, you take it personally. | customer: They own my company at this point, so... And I've been through this before with Martha Stewart, where when you sell, you sell.
agent: Yeah.
customer: And you need to be aware of the fact that you're no longer completely in charge of your destiny. | 3,632.646 | 3,646.486 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I'm not sure that that was the message- | agent: Yeah.
customer: And you need to be aware of the fact that you're no longer completely in charge of your destiny.
agent: Did the... I, I imagine the message, the way they telegraphed the message was, "Gregg, this is nothing personal. This is about just what we think is best for the business at this moment. It's n... | 3,650.526 | 3,651.826 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay | customer: And you need to be aware of the fact that you're no longer completely in charge of your destiny.
agent: Did the... I, I imagine the message, the way they telegraphed the message was, "Gregg, this is nothing personal. This is about just what we think is best for the business at this moment. It's not about you.... | 3,651.826 | 3,652.126 | agent | eng | tl | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... that was given to me. | agent: Did the... I, I imagine the message, the way they telegraphed the message was, "Gregg, this is nothing personal. This is about just what we think is best for the business at this moment. It's not about you. You're great, but it's not personal. Don't take it personally." But of course, you take it personally.
cus... | 3,652.126 | 3,652.966 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay. | customer: I'm not sure that that was the message-
agent: Okay
customer: ... that was given to me. | 3,652.966 | 3,653.506 | agent | eng | tl | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I'm trying to remember. | agent: Okay
customer: ... that was given to me.
agent: Okay. | 3,653.506 | 3,653.956 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
All right. Okay. | customer: ... that was given to me.
agent: Okay.
customer: I'm trying to remember. | 3,653.956 | 3,654.225 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I mean, I think, I, I think that, like, the, the- | agent: Okay.
customer: I'm trying to remember.
agent: All right. Okay. | 3,654.226 | 3,655.806 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I wasn't in the room. | customer: I'm trying to remember.
agent: All right. Okay.
customer: I mean, I think, I, I think that, like, the, the- | 3,655.806 | 3,656.536 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah. | agent: All right. Okay.
customer: I mean, I think, I, I think that, like, the, the-
agent: I wasn't in the room. | 3,656.536 | 3,656.546 | customer | eng | id | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
But yeah. | customer: I mean, I think, I, I think that, like, the, the-
agent: I wasn't in the room.
customer: Yeah. | 3,656.546 | 3,657.206 | agent | eng | id | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I think the message was sort of like, uh, what's that expression, the elephant on the table? Or- | agent: I wasn't in the room.
customer: Yeah.
agent: But yeah. | 3,657.206 | 3,662.096 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Elephant in the room, yeah | customer: Yeah.
agent: But yeah.
customer: I think the message was sort of like, uh, what's that expression, the elephant on the table? Or- | 3,662.096 | 3,662.626 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... the elephant in the room is that we don't think that you're the right person to lead this company anymore, so we're gonna find you someone who's really great. And, and we, we still believe in you, but we think that you'd be great to be external, but we're gonna find someone to run the company. | agent: But yeah.
customer: I think the message was sort of like, uh, what's that expression, the elephant on the table? Or-
agent: Elephant in the room, yeah | 3,662.626 | 3,673.366 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They wanted you to stay with the company. | customer: I think the message was sort of like, uh, what's that expression, the elephant on the table? Or-
agent: Elephant in the room, yeah
customer: ... the elephant in the room is that we don't think that you're the right person to lead this company anymore, so we're gonna find you someone who's really great. And, a... | 3,673.366 | 3,674.785 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They wanted me to stay, um- | agent: Elephant in the room, yeah
customer: ... the elephant in the room is that we don't think that you're the right person to lead this company anymore, so we're gonna find you someone who's really great. And, and we, we still believe in you, but we think that you'd be great to be external, but we're gonna find someo... | 3,674.786 | 3,676.066 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
As, like a, a brand ambassador or- | customer: ... the elephant in the room is that we don't think that you're the right person to lead this company anymore, so we're gonna find you someone who's really great. And, and we, we still believe in you, but we think that you'd be great to be external, but we're gonna find someone to run the company.
agent: They... | 3,676.066 | 3,677.906 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah | agent: They wanted you to stay with the company.
customer: They wanted me to stay, um-
agent: As, like a, a brand ambassador or- | 3,677.906 | 3,678.136 | customer | eng | tr | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... brand... | customer: They wanted me to stay, um-
agent: As, like a, a brand ambassador or-
customer: Yeah | 3,678.136 | 3,678.465 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah, yeah. | agent: As, like a, a brand ambassador or-
customer: Yeah
agent: ... brand... | 3,678.466 | 3,679.146 | customer | eng | id | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Did you go through, like, the stage that, um, it sounds cliche- | customer: Yeah
agent: ... brand...
customer: Yeah, yeah. | 3,679.778 | 3,683.738 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Stages of grief | agent: ... brand...
customer: Yeah, yeah.
agent: Did you go through, like, the stage that, um, it sounds cliche- | 3,683.738 | 3,684.218 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... but, like, stages of grief. Yeah. Did you go, like, anger, like, "Screw you guys, hate you," sadness, like, just depression, all those things or some of them? | customer: Yeah, yeah.
agent: Did you go through, like, the stage that, um, it sounds cliche-
customer: Stages of grief | 3,684.218 | 3,690.018 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I think at the time I went through the stages of, of anger. I didn't go through all the stages of grief 'cause I don't think I could anticipate where it was going completely, even in those initial months. | agent: Did you go through, like, the stage that, um, it sounds cliche-
customer: Stages of grief
agent: ... but, like, stages of grief. Yeah. Did you go, like, anger, like, "Screw you guys, hate you," sadness, like, just depression, all those things or some of them? | 3,691.418 | 3,706.257 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They found, uh, somebody who had senior roles at L'Oréal and Shiseido, a guy named Marc Rey. I think Marc is a male, right? Uh- | customer: Stages of grief
agent: ... but, like, stages of grief. Yeah. Did you go, like, anger, like, "Screw you guys, hate you," sadness, like, just depression, all those things or some of them?
customer: I think at the time I went through the stages of, of anger. I didn't go through all the stages of grief 'cause I d... | 3,706.258 | 3,713.218 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yes, he's a- | agent: ... but, like, stages of grief. Yeah. Did you go, like, anger, like, "Screw you guys, hate you," sadness, like, just depression, all those things or some of them?
customer: I think at the time I went through the stages of, of anger. I didn't go through all the stages of grief 'cause I don't think I could anticip... | 3,713.218 | 3,713.858 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Tricky question to ask when you're talking to Gregg | customer: I think at the time I went through the stages of, of anger. I didn't go through all the stages of grief 'cause I don't think I could anticipate where it was going completely, even in those initial months.
agent: They found, uh, somebody who had senior roles at L'Oréal and Shiseido, a guy named Marc Rey. I thi... | 3,713.858 | 3,715.738 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... Fr- He's a, he's a male, and he's French. | agent: They found, uh, somebody who had senior roles at L'Oréal and Shiseido, a guy named Marc Rey. I think Marc is a male, right? Uh-
customer: Yes, he's a-
agent: Tricky question to ask when you're talking to Gregg | 3,715.738 | 3,717.528 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay. [laughs] | customer: Yes, he's a-
agent: Tricky question to ask when you're talking to Gregg
customer: ... Fr- He's a, he's a male, and he's French. | 3,717.528 | 3,717.538 | agent | eng | tl | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And he had most recently been at Shiseido. | agent: Tricky question to ask when you're talking to Gregg
customer: ... Fr- He's a, he's a male, and he's French.
agent: Okay. [laughs] | 3,717.538 | 3,720.938 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay. And from what I understand, the relationship between the two of you was, was not easy from the get-go. | customer: ... Fr- He's a, he's a male, and he's French.
agent: Okay. [laughs]
customer: And he had most recently been at Shiseido. | 3,720.938 | 3,729.518 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
That is correct. | agent: Okay. [laughs]
customer: And he had most recently been at Shiseido.
agent: Okay. And from what I understand, the relationship between the two of you was, was not easy from the get-go. | 3,729.518 | 3,730.718 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And you didn't stay much longer after that. | customer: And he had most recently been at Shiseido.
agent: Okay. And from what I understand, the relationship between the two of you was, was not easy from the get-go.
customer: That is correct. | 3,730.718 | 3,732.578 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I think that in most scenarios it is hard for a founder to stay and have someone else lead their company. I think in my particular case, from the very beginning it was clear to me that he didn't really want to leverage my institutional knowledge. He was gonna run things his way and didn't really value my opinion, and t... | agent: Okay. And from what I understand, the relationship between the two of you was, was not easy from the get-go.
customer: That is correct.
agent: And you didn't stay much longer after that. | 3,734.098 | 3,774.437 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | he didn't really want to leverage my institutional knowledge. He was gonna run things his way and didn't really value my opinion | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | ||||||
So by the middle of 2022, you leave. Um, we'll get to what happened, but what did you do? I mean, I imagine you would want to take a break 'cause that's a lot. I mean, you- | customer: That is correct.
agent: And you didn't stay much longer after that.
customer: I think that in most scenarios it is hard for a founder to stay and have someone else lead their company. I think in my particular case, from the very beginning it was clear to me that he didn't really want to leverage my institutio... | 3,775.738 | 3,785.628 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah | agent: And you didn't stay much longer after that.
customer: I think that in most scenarios it is hard for a founder to stay and have someone else lead their company. I think in my particular case, from the very beginning it was clear to me that he didn't really want to leverage my institutional knowledge. He was gonna... | 3,785.628 | 3,785.628 | customer | eng | tr | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... you've been through a lot at that point. And I don't know. I- if it was me, I would just kinda say, "You know, I wanna just kind of enjoy not doing anything now." | customer: I think that in most scenarios it is hard for a founder to stay and have someone else lead their company. I think in my particular case, from the very beginning it was clear to me that he didn't really want to leverage my institutional knowledge. He was gonna run things his way and didn't really value my opin... | 3,785.628 | 3,794.598 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
You might. If it was your choice to leave, you might feel that way. I mean, I just, I think that that, that first summer, um, I was devastated. You know, when you, when you start a business and you build it for a long period of time and you're the face of that brand, you're inextricably linked- | agent: So by the middle of 2022, you leave. Um, we'll get to what happened, but what did you do? I mean, I imagine you would want to take a break 'cause that's a lot. I mean, you-
customer: Yeah
agent: ... you've been through a lot at that point. And I don't know. I- if it was me, I would just kinda say, "You know, I w... | 3,794.598 | 3,809.748 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
No question about it | customer: Yeah
agent: ... you've been through a lot at that point. And I don't know. I- if it was me, I would just kinda say, "You know, I wanna just kind of enjoy not doing anything now."
customer: You might. If it was your choice to leave, you might feel that way. I mean, I just, I think that that, that first summer,... | 3,809.748 | 3,810.558 | agent | eng | fr | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... to that company and that brand. It's like- | agent: ... you've been through a lot at that point. And I don't know. I- if it was me, I would just kinda say, "You know, I wanna just kind of enjoy not doing anything now."
customer: You might. If it was your choice to leave, you might feel that way. I mean, I just, I think that that, that first summer, um, I was deva... | 3,810.558 | 3,811.678 | customer | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah | customer: You might. If it was your choice to leave, you might feel that way. I mean, I just, I think that that, that first summer, um, I was devastated. You know, when you, when you start a business and you build it for a long period of time and you're the face of that brand, you're inextricably linked-
agent: No ques... | 3,811.678 | 3,811.728 | agent | eng | tr | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
... it's like your identity. It's like you don't even know who you are without that anymore. I've had so many friends who have sold their companies or lost their businesses and they, they literally have to pick themselves up off the floor because they don't know who they are without it. And I think publicly, because of... | agent: No question about it
customer: ... to that company and that brand. It's like-
agent: Yeah | 3,811.728 | 3,838.158 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah, I mean, 'cause p- you might run into somebody and say, "Hey, how is, how is the Beautycounter thing going?" Or, "I just bought Beautycounter. I'm supporting you," and you would just, you wouldn't wanna have to explain everything and, right? Like, little things like that would probably pop, happen now and again. | customer: ... to that company and that brand. It's like-
agent: Yeah
customer: ... it's like your identity. It's like you don't even know who you are without that anymore. I've had so many friends who have sold their companies or lost their businesses and they, they literally have to pick themselves up off the floor be... | 3,838.158 | 3,852.338 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
That happened all the time. And also, remember, at, when I, when I sold the company, there were about 60,000 women that were representing the brand, and I think that the public perception was that, oh, Gregg made a bunch of money and peaced out. | agent: Yeah
customer: ... it's like your identity. It's like you don't even know who you are without that anymore. I've had so many friends who have sold their companies or lost their businesses and they, they literally have to pick themselves up off the floor because they don't know who they are without it. And I thin... | 3,853.378 | 3,863.578 | customer | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah. | customer: ... it's like your identity. It's like you don't even know who you are without that anymore. I've had so many friends who have sold their companies or lost their businesses and they, they literally have to pick themselves up off the floor because they don't know who they are without it. And I think publicly, ... | 3,863.578 | 3,863.628 | agent | eng | id | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And you just left us there. And there were a lot of people that were really angry with me, and I, and I wasn't able to talk to them about it, and that was really hard. But, you know, that's, that's life and happens all the time. | agent: Yeah, I mean, 'cause p- you might run into somebody and say, "Hey, how is, how is the Beautycounter thing going?" Or, "I just bought Beautycounter. I'm supporting you," and you would just, you wouldn't wanna have to explain everything and, right? Like, little things like that would probably pop, happen now and a... | 3,863.628 | 3,876.098 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | And there were a lot of people that were really angry with me, and I, and I wasn't able to talk to them about it, and that was really hard | medium | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | ||||||
And you had to support the company because you still had ownership in the company. | customer: That happened all the time. And also, remember, at, when I, when I sold the company, there were about 60,000 women that were representing the brand, and I think that the public perception was that, oh, Gregg made a bunch of money and peaced out.
agent: Yeah.
customer: And you just left us there. And there wer... | 3,876.098 | 3,880.268 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Correct. Correct. | agent: Yeah.
customer: And you just left us there. And there were a lot of people that were really angry with me, and I, and I wasn't able to talk to them about it, and that was really hard. But, you know, that's, that's life and happens all the time.
agent: And you had to support the company because you still had owne... | 3,880.268 | 3,880.298 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So it was not in your interest to, like, speak out and say, "They, you know, screwed me," or whatever. Like, that would not have been in your interest. | customer: And you just left us there. And there were a lot of people that were really angry with me, and I, and I wasn't able to talk to them about it, and that was really hard. But, you know, that's, that's life and happens all the time.
agent: And you had to support the company because you still had ownership in the ... | 3,880.298 | 3,887.378 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
It was not in my interest, and I don't think that Carlyle intended to screw me, and I think they, they th- felt they had made a good choice. I think what was hard was the person that was chosen to lead didn't value me, and that was probably the hardest thing for me because I was watching from the sidelines poor choices... | agent: And you had to support the company because you still had ownership in the company.
customer: Correct. Correct.
agent: So it was not in your interest to, like, speak out and say, "They, you know, screwed me," or whatever. Like, that would not have been in your interest. | 3,887.378 | 3,908.818 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah. And, and in fact, uh, the company was struggling. I mean, uh, I mean, the guy that was hired to run the business, um, I mean, he lasted about a year and a half, I guess, and, and then he was asked to resign in May of 2023. I mean, you, you were clearly aware of that. | customer: Correct. Correct.
agent: So it was not in your interest to, like, speak out and say, "They, you know, screwed me," or whatever. Like, that would not have been in your interest.
customer: It was not in my interest, and I don't think that Carlyle intended to screw me, and I think they, they th- felt they had ma... | 3,908.818 | 3,927.958 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yeah. | agent: So it was not in your interest to, like, speak out and say, "They, you know, screwed me," or whatever. Like, that would not have been in your interest.
customer: It was not in my interest, and I don't think that Carlyle intended to screw me, and I think they, they th- felt they had made a good choice. I think wh... | 3,927.958 | 3,928.088 | customer | eng | id | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And, um, and I wonder whether you had, uh, mixed feelings. I mean, on the one hand, this is somebody who replaced you and was not able to succeed. On the other hand, like, uh, you're, you were still an owner of this business. | customer: It was not in my interest, and I don't think that Carlyle intended to screw me, and I think they, they th- felt they had made a good choice. I think what was hard was the person that was chosen to lead didn't value me, and that was probably the hardest thing for me because I was watching from the sidelines po... | 3,928.088 | 3,942.258 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
I felt better with his departure than I did with him staying there. | agent: Yeah. And, and in fact, uh, the company was struggling. I mean, uh, I mean, the guy that was hired to run the business, um, I mean, he lasted about a year and a half, I guess, and, and then he was asked to resign in May of 2023. I mean, you, you were clearly aware of that.
customer: Yeah.
agent: And, um, and I w... | 3,942.258 | 3,945.838 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Mm-hmm. | customer: Yeah.
agent: And, um, and I wonder whether you had, uh, mixed feelings. I mean, on the one hand, this is somebody who replaced you and was not able to succeed. On the other hand, like, uh, you're, you were still an owner of this business.
customer: I felt better with his departure than I did with him staying ... | 3,945.838 | 3,945.878 | agent | eng | vi | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So for me, I didn't feel that he was the right person for the job, and I felt more confident in the choice they made in their interim CEO, Mindy McKenzie, with whom I partnered really, really well. She was a board member. She, you know, she and I got together, and she said, "I'm really sorry about everything that happe... | agent: And, um, and I wonder whether you had, uh, mixed feelings. I mean, on the one hand, this is somebody who replaced you and was not able to succeed. On the other hand, like, uh, you're, you were still an owner of this business.
customer: I felt better with his departure than I did with him staying there.
agent: Mm... | 3,945.878 | 3,981.218 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | I believed in the business, I believed in the work, and I believed in the women, and I wanted to see this thing turn around | medium | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | ||||||
Okay. So you were eventually asked to come back to lead the company, and you return 2024. | customer: I felt better with his departure than I did with him staying there.
agent: Mm-hmm.
customer: So for me, I didn't feel that he was the right person for the job, and I felt more confident in the choice they made in their interim CEO, Mindy McKenzie, with whom I partnered really, really well. She was a board mem... | 3,981.218 | 3,989.558 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yes, uh, January of 2024. | agent: Mm-hmm.
customer: So for me, I didn't feel that he was the right person for the job, and I felt more confident in the choice they made in their interim CEO, Mindy McKenzie, with whom I partnered really, really well. She was a board member. She, you know, she and I got together, and she said, "I'm really sorry ab... | 3,989.558 | 3,991.718 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
To help relaunch this, this brand that Carlyle had, you know, a lot of, you know, a lot of, a big stake in and hoped to, uh, really grow. Um, and tell me about the return as CEO. | customer: So for me, I didn't feel that he was the right person for the job, and I felt more confident in the choice they made in their interim CEO, Mindy McKenzie, with whom I partnered really, really well. She was a board member. She, you know, she and I got together, and she said, "I'm really sorry about everything ... | 3,991.718 | 4,005.968 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
You know, look, I, I mean, I, I, I equate this to when you finally go through a bad breakup and you finally get over someone and you think you're fine and then they call again. [laughs] It felt like all that, all those feels of like, "Oh, wait, I just got over you, now you want me back?" And so I was reluctant to take ... | agent: Okay. So you were eventually asked to come back to lead the company, and you return 2024.
customer: Yes, uh, January of 2024.
agent: To help relaunch this, this brand that Carlyle had, you know, a lot of, you know, a lot of, a big stake in and hoped to, uh, really grow. Um, and tell me about the return as CEO. | 4,007.058 | 4,025.838 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Mm-hmm. | customer: Yes, uh, January of 2024.
agent: To help relaunch this, this brand that Carlyle had, you know, a lot of, you know, a lot of, a big stake in and hoped to, uh, really grow. Um, and tell me about the return as CEO.
customer: You know, look, I, I mean, I, I, I equate this to when you finally go through a bad brea... | 4,025.838 | 4,026.018 | agent | eng | vi | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
But honestly, it felt really good at the moment. I mean, I was nervous, but I, once I was in, I was, I was like, "Okay, I'm in. Let's do this." | agent: To help relaunch this, this brand that Carlyle had, you know, a lot of, you know, a lot of, a big stake in and hoped to, uh, really grow. Um, and tell me about the return as CEO.
customer: You know, look, I, I mean, I, I, I equate this to when you finally go through a bad breakup and you finally get over someone... | 4,026.018 | 4,034.977 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So you're back with a strategy and a plan. Uh- | customer: You know, look, I, I mean, I, I, I equate this to when you finally go through a bad breakup and you finally get over someone and you think you're fine and then they call again. [laughs] It felt like all that, all those feels of like, "Oh, wait, I just got over you, now you want me back?" And so I was reluctan... | 4,034.978 | 4,038.998 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Trying to get a strategy and a plan. I mean, I was back on February 1st, and I started doing a lot of interviewing and asking people 'cause I didn't r- I had been removed for a long time, so I didn't actually really know as much about what was going on there. And so I learned very quickly, you know, what was going on, ... | agent: Mm-hmm.
customer: But honestly, it felt really good at the moment. I mean, I was nervous, but I, once I was in, I was, I was like, "Okay, I'm in. Let's do this."
agent: So you're back with a strategy and a plan. Uh- | 4,038.998 | 4,054.618 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay. And What happened? | customer: But honestly, it felt really good at the moment. I mean, I was nervous, but I, once I was in, I was, I was like, "Okay, I'm in. Let's do this."
agent: So you're back with a strategy and a plan. Uh-
customer: Trying to get a strategy and a plan. I mean, I was back on February 1st, and I started doing a lot of ... | 4,054.618 | 4,058.698 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Well, in mid-March of 2024, Carlyle made the, the very difficult decision to, to move away from funding, continuing to fund the brand. | agent: So you're back with a strategy and a plan. Uh-
customer: Trying to get a strategy and a plan. I mean, I was back on February 1st, and I started doing a lot of interviewing and asking people 'cause I didn't r- I had been removed for a long time, so I didn't actually really know as much about what was going on the... | 4,058.698 | 4,067.197 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They basically said, "We're not gonna put any more money into this." | customer: Trying to get a strategy and a plan. I mean, I was back on February 1st, and I started doing a lot of interviewing and asking people 'cause I didn't r- I had been removed for a long time, so I didn't actually really know as much about what was going on there. And so I learned very quickly, you know, what was ... | 4,067.198 | 4,069.538 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They did. | agent: Okay. And What happened?
customer: Well, in mid-March of 2024, Carlyle made the, the very difficult decision to, to move away from funding, continuing to fund the brand.
agent: They basically said, "We're not gonna put any more money into this." | 4,069.538 | 4,069.818 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Wow, this is six weeks after you return. | customer: Well, in mid-March of 2024, Carlyle made the, the very difficult decision to, to move away from funding, continuing to fund the brand.
agent: They basically said, "We're not gonna put any more money into this."
customer: They did. | 4,071.038 | 4,073.478 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Yes. | agent: They basically said, "We're not gonna put any more money into this."
customer: They did.
agent: Wow, this is six weeks after you return. | 4,073.478 | 4,074.578 | customer | eng | fr | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So basically, that's gonna... I mean, where that's gonna lead is foreclosure or but a sale, so I mean, a hope- hope- hoped-for sale, but basically that's, the company's gonna wind down. That's essentially what's, what they're, what they're saying. | customer: They did.
agent: Wow, this is six weeks after you return.
customer: Yes. | 4,074.578 | 4,088.838 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Correct. | agent: Wow, this is six weeks after you return.
customer: Yes.
agent: So basically, that's gonna... I mean, where that's gonna lead is foreclosure or but a sale, so I mean, a hope- hope- hoped-for sale, but basically that's, the company's gonna wind down. That's essentially what's, what they're, what they're saying. | 4,088.838 | 4,089.198 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So they, I am assuming, start to look for a buyer. | customer: Yes.
agent: So basically, that's gonna... I mean, where that's gonna lead is foreclosure or but a sale, so I mean, a hope- hope- hoped-for sale, but basically that's, the company's gonna wind down. That's essentially what's, what they're, what they're saying.
customer: Correct. | 4,090.838 | 4,093.698 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
They had been looking for a buyer for quite some time prior to my joining as CEO and subsequent, but we were unable to find a viable option for the brand. | agent: So basically, that's gonna... I mean, where that's gonna lead is foreclosure or but a sale, so I mean, a hope- hope- hoped-for sale, but basically that's, the company's gonna wind down. That's essentially what's, what they're, what they're saying.
customer: Correct.
agent: So they, I am assuming, start to look f... | 4,093.698 | 4,103.958 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So the business becomes owned by the bank, basically their, their lenders. | customer: Correct.
agent: So they, I am assuming, start to look for a buyer.
customer: They had been looking for a buyer for quite some time prior to my joining as CEO and subsequent, but we were unable to find a viable option for the brand. | 4,105.238 | 4,109.858 | agent | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Correct. We went into foreclosure. | agent: So they, I am assuming, start to look for a buyer.
customer: They had been looking for a buyer for quite some time prior to my joining as CEO and subsequent, but we were unable to find a viable option for the brand.
agent: So the business becomes owned by the bank, basically their, their lenders. | 4,109.858 | 4,112.458 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Wow. And so it, throughout this time, I mean, you're now the CEO, and you've got to wind this down. I mean, this is not what you signed up for. | customer: They had been looking for a buyer for quite some time prior to my joining as CEO and subsequent, but we were unable to find a viable option for the brand.
agent: So the business becomes owned by the bank, basically their, their lenders.
customer: Correct. We went into foreclosure. | 4,112.458 | 4,120.138 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Not only did I not sign up for it, I had no idea how to do it. It's not something that I understood at all. The differences between bankruptcy and foreclosure, I, I mean, it was all new to me, and I was trying to understand as the CEO, you know, how to navigate this with the whole variety of shareholders and constituen... | agent: So the business becomes owned by the bank, basically their, their lenders.
customer: Correct. We went into foreclosure.
agent: Wow. And so it, throughout this time, I mean, you're now the CEO, and you've got to wind this down. I mean, this is not what you signed up for. | 4,120.138 | 4,140.868 | customer | eng | en | unknown | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And there's no money in the bank, so basically you gotta sell the assets, and then the creditors start to get paid back in a certain order, but not all of them are gonna get paid back. | customer: Correct. We went into foreclosure.
agent: Wow. And so it, throughout this time, I mean, you're now the CEO, and you've got to wind this down. I mean, this is not what you signed up for.
customer: Not only did I not sign up for it, I had no idea how to do it. It's not something that I understood at all. The di... | 4,140.868 | 4,151.678 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Right. I mean, once... I mean, I... Look, you know this probably better than I, but once, once you go into foreclosure and the bank assumes the asset and they appoint, uh, a company to, to manage this whole process, it's, it's then out of your hands completely. | agent: Wow. And so it, throughout this time, I mean, you're now the CEO, and you've got to wind this down. I mean, this is not what you signed up for.
customer: Not only did I not sign up for it, I had no idea how to do it. It's not something that I understood at all. The differences between bankruptcy and foreclosure,... | 4,151.678 | 4,164.618 | customer | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So when was it finally wound down, like by April, May of 2024? | customer: Not only did I not sign up for it, I had no idea how to do it. It's not something that I understood at all. The differences between bankruptcy and foreclosure, I, I mean, it was all new to me, and I was trying to understand as the CEO, you know, how to navigate this with the whole variety of shareholders and ... | 4,164.618 | 4,169.218 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
So I acquired the assets of the business out of foreclosure in April of 2024. | agent: And there's no money in the bank, so basically you gotta sell the assets, and then the creditors start to get paid back in a certain order, but not all of them are gonna get paid back.
customer: Right. I mean, once... I mean, I... Look, you know this probably better than I, but once, once you go into foreclosure... | 4,170.238 | 4,175.618 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Okay. Well, now... Okay, this is a whole new story. So okay, so you are, you're winding down the company. They cannot sell it. | customer: Right. I mean, once... I mean, I... Look, you know this probably better than I, but once, once you go into foreclosure and the bank assumes the asset and they appoint, uh, a company to, to manage this whole process, it's, it's then out of your hands completely.
agent: So when was it finally wound down, like b... | 4,175.618 | 4,182.298 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Correct. | agent: So when was it finally wound down, like by April, May of 2024?
customer: So I acquired the assets of the business out of foreclosure in April of 2024.
agent: Okay. Well, now... Okay, this is a whole new story. So okay, so you are, you're winding down the company. They cannot sell it. | 4,182.298 | 4,183.078 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
You end up buying it back. Uh, how does this... How does that happen? Tell me this, tell me how that happens. | customer: So I acquired the assets of the business out of foreclosure in April of 2024.
agent: Okay. Well, now... Okay, this is a whole new story. So okay, so you are, you're winding down the company. They cannot sell it.
customer: Correct. | 4,183.078 | 4,188.678 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Total insanity. I mean, total insanity. So I'm the CEO. I'm watching all this go down. So it's kind of interesting. The debt on the business was syndicated, led by Bank of America and JPMorgan Chase, and I can't remember the other banks that were involved because I didn't interact with them. But in a crazy act of alm- ... | agent: Okay. Well, now... Okay, this is a whole new story. So okay, so you are, you're winding down the company. They cannot sell it.
customer: Correct.
agent: You end up buying it back. Uh, how does this... How does that happen? Tell me this, tell me how that happens. | 4,188.678 | 4,242.978 | customer | eng | en | us | founder | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Bank of America approached my lawyers, and they said, "You know, this is a really bad situation. We're gonna lose our money, but we believe in this woman and the movement she created, and if she'd like her brand back, we'd like to sell it to her because we think she deserves a right to have it back." | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | ||||||
Hmm. | customer: Correct.
agent: You end up buying it back. Uh, how does this... How does that happen? Tell me this, tell me how that happens.
customer: Total insanity. I mean, total insanity. So I'm the CEO. I'm watching all this go down. So it's kind of interesting. The debt on the business was syndicated, led by Bank of Am... | 4,242.978 | 4,243.458 | agent | eng | sv | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
And, you know, I sat down with my family, and my younger, ugh, daughter was crying and just saying, like, you know, "You just can't let this whole thing die, Mom. You've worked so hard for so long." And I sat with my husband and my kids and took a whole bunch of our savings and said, "Okay, let's, let's do this." | agent: You end up buying it back. Uh, how does this... How does that happen? Tell me this, tell me how that happens.
customer: Total insanity. I mean, total insanity. So I'm the CEO. I'm watching all this go down. So it's kind of interesting. The debt on the business was syndicated, led by Bank of America and JPMorgan ... | 4,243.458 | 4,259.698 | customer | eng | en | us | founder | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | my younger daughter was crying and just saying, like, you know, "You just can't let this whole thing die, Mom. You've worked so hard for so long." ... took a whole bunch of our savings | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | ||||||
You had an opportunity to... So help, uh, explain what you were buying. I mean, were you buying product? Were you buying, uh, a- like, what assets, the brand? | customer: Total insanity. I mean, total insanity. So I'm the CEO. I'm watching all this go down. So it's kind of interesting. The debt on the business was syndicated, led by Bank of America and JPMorgan Chase, and I can't remember the other banks that were involved because I didn't interact with them. But in a crazy ac... | 4,261.498 | 4,271.598 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
We purchased formulations. | agent: Hmm.
customer: And, you know, I sat down with my family, and my younger, ugh, daughter was crying and just saying, like, you know, "You just can't let this whole thing die, Mom. You've worked so hard for so long." And I sat with my husband and my kids and took a whole bunch of our savings and said, "Okay, let's,... | 4,271.598 | 4,273.878 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
Mm-hmm. | customer: And, you know, I sat down with my family, and my younger, ugh, daughter was crying and just saying, like, you know, "You just can't let this whole thing die, Mom. You've worked so hard for so long." And I sat with my husband and my kids and took a whole bunch of our savings and said, "Okay, let's, let's do th... | 4,273.878 | 4,274.438 | agent | eng | vi | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
We had the rights to the name of the brand. We, there was a bunch of inventory that we could purchase, um, old marketing materials, the website if we wanted it, all those things. | agent: You had an opportunity to... So help, uh, explain what you were buying. I mean, were you buying product? Were you buying, uh, a- like, what assets, the brand?
customer: We purchased formulations.
agent: Mm-hmm. | 4,274.438 | 4,285.058 | customer | eng | en | unknown | other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct | |||||||
It, it's kind of amazing because you probably were able to, to, to acquire it for pennies on the dollar. So it's, I mean, on the one hand, I'm sure, you know, it wasn't nothing, but, um, you had an opportunity to buy this brand that had been a billion-dollar brand. | customer: We purchased formulations.
agent: Mm-hmm.
customer: We had the rights to the name of the brand. We, there was a bunch of inventory that we could purchase, um, old marketing materials, the website if we wanted it, all those things. | 4,285.058 | 4,301.058 | agent | eng | en | unknown | host | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | high | Llama-3.3-70B-Instruct_20260713T143033Z | meta-llama/Llama-3.3-70B-Instruct |
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