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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0397
That was my plan.
agent: Mm-hmm customer: ... lived in, but by this time you're kind of emotionally bought into it. You might have even mentally moved on. You're no longer owning the company. What are you gonna do next kind of thing, and I knew what I wanted to do next. I wanted to... Now I'm armed with some money and franchising knowle...
3,752.89
3,753.67
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Llama-3.3-70B-Instruct_20260713T143033Z
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I got it. Okay. All right, and so what happens when you get close to the closing?
customer: ... lived in, but by this time you're kind of emotionally bought into it. You might have even mentally moved on. You're no longer owning the company. What are you gonna do next kind of thing, and I knew what I wanted to do next. I wanted to... Now I'm armed with some money and franchising knowledge, and I was...
3,753.67
3,757.05
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So the deal closes. Shortly after the deal close, they fire George, the guy I sold the company to.
agent: Got it. Okay, so this was your plan. customer: That was my plan. agent: I got it. Okay. All right, and so what happens when you get close to the closing?
3,758.129
3,768.94
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0400
Hmm.
customer: That was my plan. agent: I got it. Okay. All right, and so what happens when you get close to the closing? customer: So the deal closes. Shortly after the deal close, they fire George, the guy I sold the company to.
3,768.94
3,769.27
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They had in the documents that they had the ability to get rid of him. He wasn't in the seat two weeks.
agent: I got it. Okay. All right, and so what happens when you get close to the closing? customer: So the deal closes. Shortly after the deal close, they fire George, the guy I sold the company to. agent: Hmm.
3,769.27
3,776.39
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0402
Right.
customer: So the deal closes. Shortly after the deal close, they fire George, the guy I sold the company to. agent: Hmm. customer: They had in the documents that they had the ability to get rid of him. He wasn't in the seat two weeks.
3,776.39
3,777.07
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They unload him, and they bring in their own guys. They bring in some of these Boston guys. And the way I set them up, when they took control of the company with the amount of m- revenue the company was doing based on only royalty revenue, if they didn't sell another franchise, they would have enough money to make my p...
agent: Hmm. customer: They had in the documents that they had the ability to get rid of him. He wasn't in the seat two weeks. agent: Right.
3,777.07
3,819.87
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0404
Yep.
customer: They had in the documents that they had the ability to get rid of him. He wasn't in the seat two weeks. agent: Right. customer: They unload him, and they bring in their own guys. They bring in some of these Boston guys. And the way I set them up, when they took control of the company with the amount of m- rev...
3,819.87
3,819.97
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I mean, I know what to do now. I'm a dangerous man. I got a little bit of money and-
agent: Right. customer: They unload him, and they bring in their own guys. They bring in some of these Boston guys. And the way I set them up, when they took control of the company with the amount of m- revenue the company was doing based on only royalty revenue, if they didn't sell another franchise, they would have e...
3,819.97
3,823.449
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https://rss.art19.com/ep…00762e86fb433970
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Mm-hmm
customer: They unload him, and they bring in their own guys. They bring in some of these Boston guys. And the way I set them up, when they took control of the company with the amount of m- revenue the company was doing based on only royalty revenue, if they didn't sell another franchise, they would have enough money to...
3,823.449
3,823.459
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... a lot of knowledge, and I love the pizza business. I love the concept. I'm seeing the explosive growth of the Hispanic community. So my focus is over there.
agent: Yep. customer: I mean, I know what to do now. I'm a dangerous man. I got a little bit of money and- agent: Mm-hmm
3,823.459
3,833.37
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Yep.
customer: I mean, I know what to do now. I'm a dangerous man. I got a little bit of money and- agent: Mm-hmm customer: ... a lot of knowledge, and I love the pizza business. I love the concept. I'm seeing the explosive growth of the Hispanic community. So my focus is over there.
3,833.37
3,833.79
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Third month comes, no money. So I get an- another... I'm introduced to another lawyer who ended up becoming one of my dearest friends. He's a litigator. He's not a franchise l- specialist or anything like that, but he's just a-
agent: Mm-hmm customer: ... a lot of knowledge, and I love the pizza business. I love the concept. I'm seeing the explosive growth of the Hispanic community. So my focus is over there. agent: Yep.
3,833.79
3,849.11
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Mm-hmm
customer: ... a lot of knowledge, and I love the pizza business. I love the concept. I'm seeing the explosive growth of the Hispanic community. So my focus is over there. agent: Yep. customer: Third month comes, no money. So I get an- another... I'm introduced to another lawyer who ended up becoming one of my dearest f...
3,849.11
3,849.23
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... general litigation lawyer, and we started to dig into the a- the documents. And you have to understand, the documents were so v- voluminous.
agent: Yep. customer: Third month comes, no money. So I get an- another... I'm introduced to another lawyer who ended up becoming one of my dearest friends. He's a litigator. He's not a franchise l- specialist or anything like that, but he's just a- agent: Mm-hmm
3,849.23
3,858.21
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Yeah.
customer: Third month comes, no money. So I get an- another... I'm introduced to another lawyer who ended up becoming one of my dearest friends. He's a litigator. He's not a franchise l- specialist or anything like that, but he's just a- agent: Mm-hmm customer: ... general litigation lawyer, and we started to dig into ...
3,858.21
3,858.73
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0413
So buried in the documents was this little provision, and it's just... This is, this is a great lesson for people, the use of a... how a word is used. It came down to, it said the payment would be made based on available cash flow. Available cash flow.
agent: Mm-hmm customer: ... general litigation lawyer, and we started to dig into the a- the documents. And you have to understand, the documents were so v- voluminous. agent: Yeah.
3,858.73
3,877.43
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0414
Hmm.
customer: ... general litigation lawyer, and we started to dig into the a- the documents. And you have to understand, the documents were so v- voluminous. agent: Yeah. customer: So buried in the documents was this little provision, and it's just... This is, this is a great lesson for people, the use of a... how a word ...
3,877.43
3,877.87
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0415
So when we got into the documents, the... basically, well, it's based on available cash flow, and-
agent: Yeah. customer: So buried in the documents was this little provision, and it's just... This is, this is a great lesson for people, the use of a... how a word is used. It came down to, it said the payment would be made based on available cash flow. Available cash flow. agent: Hmm.
3,877.87
3,885.35
customer
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0416
Hmm
customer: So buried in the documents was this little provision, and it's just... This is, this is a great lesson for people, the use of a... how a word is used. It came down to, it said the payment would be made based on available cash flow. Available cash flow. agent: Hmm. customer: So when we got into the documents, ...
3,885.35
3,885.63
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... there's no cash flow available. It's not available.
agent: Hmm. customer: So when we got into the documents, the... basically, well, it's based on available cash flow, and- agent: Hmm
3,885.63
3,889.39
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But you're still guaranteed to get the rest of the payment before the end of the 120 months.
customer: So when we got into the documents, the... basically, well, it's based on available cash flow, and- agent: Hmm customer: ... there's no cash flow available. It's not available.
3,889.39
3,895.03
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Well, at this point I was still a little optimistic, but it, it bec- it became clear as the months rolled on that they had no intention of paying me. They had no intention. Instead of using the money to make the payment to me for the company that I built, they took the money and they built corporate stores with it, whi...
agent: Hmm customer: ... there's no cash flow available. It's not available. agent: But you're still guaranteed to get the rest of the payment before the end of the 120 months.
3,895.03
3,928.89
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And they were able to do this because of the way the contract was written.
customer: ... there's no cash flow available. It's not available. agent: But you're still guaranteed to get the rest of the payment before the end of the 120 months. customer: Well, at this point I was still a little optimistic, but it, it bec- it became clear as the months rolled on that they had no intention of payin...
3,928.89
3,931.54
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The way it was written.
agent: But you're still guaranteed to get the rest of the payment before the end of the 120 months. customer: Well, at this point I was still a little optimistic, but it, it bec- it became clear as the months rolled on that they had no intention of paying me. They had no intention. Instead of using the money to make th...
3,931.54
3,932.85
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Okay. So, so, uh, I mean, I'm on, I'm on the edge of my seat here. Did you get the rest of your money?
customer: Well, at this point I was still a little optimistic, but it, it bec- it became clear as the months rolled on that they had no intention of paying me. They had no intention. Instead of using the money to make the payment to me for the company that I built, they took the money and they built corporate stores wi...
3,932.85
3,939.85
agent
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[laughs] Well, me and that one lawyer, uh, uh, we sued them.
agent: And they were able to do this because of the way the contract was written. customer: The way it was written. agent: Okay. So, so, uh, I mean, I'm on, I'm on the edge of my seat here. Did you get the rest of your money?
3,941.35
3,947.91
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Yeah.
customer: The way it was written. agent: Okay. So, so, uh, I mean, I'm on, I'm on the edge of my seat here. Did you get the rest of your money? customer: [laughs] Well, me and that one lawyer, uh, uh, we sued them.
3,947.91
3,948.829
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And keep in mind, they owed me $12 million.
agent: Okay. So, so, uh, I mean, I'm on, I'm on the edge of my seat here. Did you get the rest of your money? customer: [laughs] Well, me and that one lawyer, uh, uh, we sued them. agent: Yeah.
3,948.83
3,952.43
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Yep.
customer: [laughs] Well, me and that one lawyer, uh, uh, we sued them. agent: Yeah. customer: And keep in mind, they owed me $12 million.
3,952.43
3,952.75
agent
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Okay? That's a lot of money to a-
agent: Yeah. customer: And keep in mind, they owed me $12 million. agent: Yep.
3,952.75
3,955.11
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That's a lot
customer: And keep in mind, they owed me $12 million. agent: Yep. customer: Okay? That's a lot of money to a-
3,955.11
3,955.37
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0429
... young, young man from Ohio who started off at the dish machine, you know?
agent: Yep. customer: Okay? That's a lot of money to a- agent: That's a lot
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0430
Yeah.
customer: Okay? That's a lot of money to a- agent: That's a lot customer: ... young, young man from Ohio who started off at the dish machine, you know?
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0431
So, um, I sued them. I sued them for my money.
agent: That's a lot customer: ... young, young man from Ohio who started off at the dish machine, you know? agent: Yeah.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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When we come back in just a moment, how that lawsuit landed and how a jalapeno-infused pizza got a ton of attention when people refused to call it by its name. Stay with us. I'm Guy Raz, and you're listening to How I Built This. Work can be a little weird. I've had plenty of those moments early in my career, and honest...
customer: ... young, young man from Ohio who started off at the dish machine, you know? agent: Yeah. customer: So, um, I sued them. I sued them for my money.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0433
The principal of this group contacts me and he said, "Hey, I'd like to have a meeting with you because..." I said, "What's it about?" He said, "Well, it's about paying you your money." I said, "Well, I've always got ears for that." So by this time I had bought a building and, uh, had a corporate headquarter building fo...
agent: Yeah. customer: So, um, I sued them. I sued them for my money. agent: When we come back in just a moment, how that lawsuit landed and how a jalapeno-infused pizza got a ton of attention when people refused to call it by its name. Stay with us. I'm Guy Raz, and you're listening to How I Built This. Work can be a ...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0434
Yep.
customer: So, um, I sued them. I sued them for my money. agent: When we come back in just a moment, how that lawsuit landed and how a jalapeno-infused pizza got a ton of attention when people refused to call it by its name. Stay with us. I'm Guy Raz, and you're listening to How I Built This. Work can be a little weird....
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0435
And he comes in with his lawyers and all his minions. It's like a, you know, entourage of people. And we go upstairs at the Pizza Patron office building, and we sit at the conference room and I said, "H- uh, okay, um, you said you were here to talk to me about paying me my money." He said, "I think I'd be able to buy y...
agent: When we come back in just a moment, how that lawsuit landed and how a jalapeno-infused pizza got a ton of attention when people refused to call it by its name. Stay with us. I'm Guy Raz, and you're listening to How I Built This. Work can be a little weird. I've had plenty of those moments early in my career, and...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0436
Hmm.
customer: The principal of this group contacts me and he said, "Hey, I'd like to have a meeting with you because..." I said, "What's it about?" He said, "Well, it's about paying you your money." I said, "Well, I've always got ears for that." So by this time I had bought a building and, uh, had a corporate headquarter b...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0437
He said, "I think we can give you $2 million for it."
agent: Yep. customer: And he comes in with his lawyers and all his minions. It's like a, you know, entourage of people. And we go upstairs at the Pizza Patron office building, and we sit at the conference room and I said, "H- uh, okay, um, you said you were here to talk to me about paying me my money." He said, "I thin...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0438
Wow.
customer: And he comes in with his lawyers and all his minions. It's like a, you know, entourage of people. And we go upstairs at the Pizza Patron office building, and we sit at the conference room and I said, "H- uh, okay, um, you said you were here to talk to me about paying me my money." He said, "I think I'd be abl...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0439
And it took me a moment to comprehend what the guy's trying to do.
agent: Hmm. customer: He said, "I think we can give you $2 million for it." agent: Wow.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0440
Mm-hmm.
customer: He said, "I think we can give you $2 million for it." agent: Wow. customer: And it took me a moment to comprehend what the guy's trying to do.
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Llama-3.3-70B-Instruct_20260713T143033Z
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I said, "Wait a minute, you wanna give me $2 million, but you, but you owe me $12 million. Is that right?" He said, you know, one of these faces like, "Yeah, you could look at it like that." He said, "But I wanna buy your note." I, I, I, a- and I, I tell you what, I, I, I said this and I don't think I've ever had-- I'v...
agent: Wow. customer: And it took me a moment to comprehend what the guy's trying to do. agent: Mm-hmm.
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0442
Hmm.
customer: And it took me a moment to comprehend what the guy's trying to do. agent: Mm-hmm. customer: I said, "Wait a minute, you wanna give me $2 million, but you, but you owe me $12 million. Is that right?" He said, you know, one of these faces like, "Yeah, you could look at it like that." He said, "But I wanna buy y...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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And they got up, all these guys got up, they went downstairs, got in their car, and drove off. My next call was to Marty, my lawyer. I said, "Listen, I just had this meeting. Th- these guys have no intention of ever honoring the agreement in any form or fashion." And you have to understand, the idea with this SBIC mone...
agent: Mm-hmm. customer: I said, "Wait a minute, you wanna give me $2 million, but you, but you owe me $12 million. Is that right?" He said, you know, one of these faces like, "Yeah, you could look at it like that." He said, "But I wanna buy your note." I, I, I, a- and I, I tell you what, I, I, I said this and I don't ...
4,230.502
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0444
Mm-hmm.
customer: I said, "Wait a minute, you wanna give me $2 million, but you, but you owe me $12 million. Is that right?" He said, you know, one of these faces like, "Yeah, you could look at it like that." He said, "But I wanna buy your note." I, I, I, a- and I, I tell you what, I, I, I said this and I don't think I've ever...
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0445
And the, the whole plan is to sell the company in four or five years, make an ungodly amount of profit, and, and move on to the next deal. We were able to keep the litigation wheel turning with me and one lawyer, one guy, that it was-- They were starting to think, I think, that this is gonna be hard for us to work our ...
agent: Hmm. customer: And they got up, all these guys got up, they went downstairs, got in their car, and drove off. My next call was to Marty, my lawyer. I said, "Listen, I just had this meeting. Th- these guys have no intention of ever honoring the agreement in any form or fashion." And you have to understand, the id...
4,256.252
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Did they-- Did a-- Did you eventually get the money you were o- you were promised, or most of it or some of it?
customer: And they got up, all these guys got up, they went downstairs, got in their car, and drove off. My next call was to Marty, my lawyer. I said, "Listen, I just had this meeting. Th- these guys have no intention of ever honoring the agreement in any form or fashion." And you have to understand, the idea with this...
4,285.742
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We ended up settling. We never went to court.
agent: Mm-hmm. customer: And the, the whole plan is to sell the company in four or five years, make an ungodly amount of profit, and, and move on to the next deal. We were able to keep the litigation wheel turning with me and one lawyer, one guy, that it was-- They were starting to think, I think, that this is gonna be...
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Llama-3.3-70B-Instruct_20260713T143033Z
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https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0448
Mm-hmm.
customer: And the, the whole plan is to sell the company in four or five years, make an ungodly amount of profit, and, and move on to the next deal. We were able to keep the litigation wheel turning with me and one lawyer, one guy, that it was-- They were starting to think, I think, that this is gonna be hard for us to...
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I eventually got every penny.
agent: Did they-- Did a-- Did you eventually get the money you were o- you were promised, or most of it or some of it? customer: We ended up settling. We never went to court. agent: Mm-hmm.
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Oh, wow. And how long did it take before you got that? I mean, did you get it w- within a few years?
customer: We ended up settling. We never went to court. agent: Mm-hmm. customer: I eventually got every penny.
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Seven years.
agent: Mm-hmm. customer: I eventually got every penny. agent: Oh, wow. And how long did it take before you got that? I mean, did you get it w- within a few years?
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Okay. So actually in the end it worked out that you got it faster than what it would've originally been.
customer: I eventually got every penny. agent: Oh, wow. And how long did it take before you got that? I mean, did you get it w- within a few years? customer: Seven years.
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I did because it was the only way for them to sell the company.
agent: Oh, wow. And how long did it take before you got that? I mean, did you get it w- within a few years? customer: Seven years. agent: Okay. So actually in the end it worked out that you got it faster than what it would've originally been.
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Right. Because they, there was litigation and this, this-
customer: Seven years. agent: Okay. So actually in the end it worked out that you got it faster than what it would've originally been. customer: I did because it was the only way for them to sell the company.
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Yes
agent: Okay. So actually in the end it worked out that you got it faster than what it would've originally been. customer: I did because it was the only way for them to sell the company. agent: Right. Because they, there was litigation and this, this-
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... group of investors would turn around and sell Wingstop to another group of investors. So, so they made some money off of it and, uh, and... But, but that was it. You, you had to fight to get your money, which is-
customer: I did because it was the only way for them to sell the company. agent: Right. Because they, there was litigation and this, this- customer: Yes
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Yes
agent: Right. Because they, there was litigation and this, this- customer: Yes agent: ... group of investors would turn around and sell Wingstop to another group of investors. So, so they made some money off of it and, uh, and... But, but that was it. You, you had to fight to get your money, which is-
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... you're right, an important lesson, which is w- in, in something like this, you can't mess around. You gotta get very experienced lawyers who are going to look at every single word and line in a document, because that's where the conflict begins, when you don't agree on the language.
customer: Yes agent: ... group of investors would turn around and sell Wingstop to another group of investors. So, so they made some money off of it and, uh, and... But, but that was it. You, you had to fight to get your money, which is- customer: Yes
4,332.602
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Absolutely. And just the meaning of one word in the document-
agent: ... group of investors would turn around and sell Wingstop to another group of investors. So, so they made some money off of it and, uh, and... But, but that was it. You, you had to fight to get your money, which is- customer: Yes agent: ... you're right, an important lesson, which is w- in, in something like th...
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Yeah
customer: Yes agent: ... you're right, an important lesson, which is w- in, in something like this, you can't mess around. You gotta get very experienced lawyers who are going to look at every single word and line in a document, because that's where the conflict begins, when you don't agree on the language. customer: A...
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4,356.772
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0461
... could change the entire spirit and intent of the document. And man, I learned the lesson the hard way.
agent: ... you're right, an important lesson, which is w- in, in something like this, you can't mess around. You gotta get very experienced lawyers who are going to look at every single word and line in a document, because that's where the conflict begins, when you don't agree on the language. customer: Absolutely. And...
4,356.772
4,363.402
customer
eng
en
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0462
Okay. So let's-- So now finally, I mean, you're, you're dealing with this litigation, but you finally get paid, and in the meantime you're trying to turn Pizza Patron into a franchise, 'cause that was on, sort of on hold for, for several years-
customer: Absolutely. And just the meaning of one word in the document- agent: Yeah customer: ... could change the entire spirit and intent of the document. And man, I learned the lesson the hard way.
4,363.402
4,376.322
agent
eng
en
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0463
Yeah
agent: Yeah customer: ... could change the entire spirit and intent of the document. And man, I learned the lesson the hard way. agent: Okay. So let's-- So now finally, I mean, you're, you're dealing with this litigation, but you finally get paid, and in the meantime you're trying to turn Pizza Patron into a franchise,...
4,376.322
4,376.382
customer
eng
tr
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0464
... while you were focusing on Wingstop. But Pizza Patron, if I remember now from our earlier part of the conversation, it was inexpensive and it catered to people in Latino neighborhoods, but how are you gonna turn that into a franchise concept that was unique or different?
customer: ... could change the entire spirit and intent of the document. And man, I learned the lesson the hard way. agent: Okay. So let's-- So now finally, I mean, you're, you're dealing with this litigation, but you finally get paid, and in the meantime you're trying to turn Pizza Patron into a franchise, 'cause that...
4,376.382
4,391.962
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0465
Well, it was unique or different because we, uh, focused through f-- we focused on that customer, that Hispanic customer, majority of them foreign born and first, and first generation. Uh, many of the things we did, how we, how we, uh, generated business were things that resonated with this, with this particular custom...
agent: Okay. So let's-- So now finally, I mean, you're, you're dealing with this litigation, but you finally get paid, and in the meantime you're trying to turn Pizza Patron into a franchise, 'cause that was on, sort of on hold for, for several years- customer: Yeah agent: ... while you were focusing on Wingstop. But P...
4,391.962
4,426.342
customer
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0466
You accepted Mexican pesos.
customer: Yeah agent: ... while you were focusing on Wingstop. But Pizza Patron, if I remember now from our earlier part of the conversation, it was inexpensive and it catered to people in Latino neighborhoods, but how are you gonna turn that into a franchise concept that was unique or different? customer: Well, it was...
4,426.342
4,428.082
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0467
Yeah, that-
agent: ... while you were focusing on Wingstop. But Pizza Patron, if I remember now from our earlier part of the conversation, it was inexpensive and it catered to people in Latino neighborhoods, but how are you gonna turn that into a franchise concept that was unique or different? customer: Well, it was unique or diff...
4,428.082
4,429.121
customer
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0468
Okay.
customer: Well, it was unique or different because we, uh, focused through f-- we focused on that customer, that Hispanic customer, majority of them foreign born and first, and first generation. Uh, many of the things we did, how we, how we, uh, generated business were things that resonated with this, with this particu...
4,429.122
4,429.802
agent
eng
tl
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0469
That-
agent: You accepted Mexican pesos. customer: Yeah, that- agent: Okay.
4,429.802
4,429.992
customer
eng
en
unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0470
Which got you a, a lot of, a lot of pu- like blowback too. A lot of people were not happy about that.
customer: Yeah, that- agent: Okay. customer: That-
4,429.992
4,436.102
agent
eng
en
unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0471
Yeah.
agent: Okay. customer: That- agent: Which got you a, a lot of, a lot of pu- like blowback too. A lot of people were not happy about that.
4,436.102
4,436.962
customer
eng
id
unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0472
But you got a lot of attention for it.
customer: That- agent: Which got you a, a lot of, a lot of pu- like blowback too. A lot of people were not happy about that. customer: Yeah.
4,436.962
4,438.482
agent
eng
en
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host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0473
Got a lot of attention, global attention, and it catapulted the brand and the franchising program i- into a light I couldn't have- Couldn't have bought that much publicity at any price. And that, and that's when we really s- started to go. But it, it galvanized that customer base to this brand better and faster than an...
agent: Which got you a, a lot of, a lot of pu- like blowback too. A lot of people were not happy about that. customer: Yeah. agent: But you got a lot of attention for it.
4,438.482
4,477.766
customer
eng
en
unknown
founder
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0474
And were you, when you were thinking about, like, when, when you were looking for new locations to open this up, were you specifically looking again at, at predominantly Latino neighborhoods?
customer: Yeah. agent: But you got a lot of attention for it. customer: Got a lot of attention, global attention, and it catapulted the brand and the franchising program i- into a light I couldn't have- Couldn't have bought that much publicity at any price. And that, and that's when we really s- started to go. But it, ...
4,477.766
4,489.206
agent
eng
en
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
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100%.
agent: But you got a lot of attention for it. customer: Got a lot of attention, global attention, and it catapulted the brand and the franchising program i- into a light I couldn't have- Couldn't have bought that much publicity at any price. And that, and that's when we really s- started to go. But it, it galvanized th...
4,489.206
4,490.706
customer
eng
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0476
Got it.
customer: Got a lot of attention, global attention, and it catapulted the brand and the franchising program i- into a light I couldn't have- Couldn't have bought that much publicity at any price. And that, and that's when we really s- started to go. But it, it galvanized that customer base to this brand better and fast...
4,490.706
4,490.926
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0477
And, and by this time, you know, things have advanced with this... Demography has got to the point where you could just put in a, you could put in your parameters in any city in America, and they would, it would show you the best locations to achieve the, that density of population that is foreign-born, predominantly H...
agent: And were you, when you were thinking about, like, when, when you were looking for new locations to open this up, were you specifically looking again at, at predominantly Latino neighborhoods? customer: 100%. agent: Got it.
4,490.926
4,518.946
customer
eng
en
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0478
Right.
customer: 100%. agent: Got it. customer: And, and by this time, you know, things have advanced with this... Demography has got to the point where you could just put in a, you could put in your parameters in any city in America, and they would, it would show you the best locations to achieve the, that density of populat...
4,518.946
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agent
eng
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0479
And the stores generated a significant volume relative to their investment. And that's one of the... In any successful franchise program, I mean, there's a relationship there. There's a relationship between, uh, sa- sales and investment, you know? And, and, and both of these concepts were very favorable.
agent: Got it. customer: And, and by this time, you know, things have advanced with this... Demography has got to the point where you could just put in a, you could put in your parameters in any city in America, and they would, it would show you the best locations to achieve the, that density of population that is fore...
4,519.136
4,538.946
customer
eng
en
unknown
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0480
And part of, like, you mentioned briefly that there was promotions you guys did that got a lot of attention. One of them was you accepted pesos, Mexican pesos.
customer: And, and by this time, you know, things have advanced with this... Demography has got to the point where you could just put in a, you could put in your parameters in any city in America, and they would, it would show you the best locations to achieve the, that density of population that is foreign-born, predo...
4,538.946
4,547.536
agent
eng
en
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0481
Mm-hmm.
agent: Right. customer: And the stores generated a significant volume relative to their investment. And that's one of the... In any successful franchise program, I mean, there's a relationship there. There's a relationship between, uh, sa- sales and investment, you know? And, and, and both of these concepts were very f...
4,547.536
4,547.536
customer
eng
vi
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0482
Another one was you, I guess you would get a discount if you ordered in Spanish at one point.
customer: And the stores generated a significant volume relative to their investment. And that's one of the... In any successful franchise program, I mean, there's a relationship there. There's a relationship between, uh, sa- sales and investment, you know? And, and, and both of these concepts were very favorable. agen...
4,547.536
4,551.826
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0483
Yeah. Yeah.
agent: And part of, like, you mentioned briefly that there was promotions you guys did that got a lot of attention. One of them was you accepted pesos, Mexican pesos. customer: Mm-hmm. agent: Another one was you, I guess you would get a discount if you ordered in Spanish at one point.
4,551.826
4,552.785
customer
eng
id
unknown
other
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0484
Uh, and then the one that really got a lot of attention was you introduced a pizza... I'm gonna say it because, you know, we, we don't bleep things out. La Chingona, I think. Chingona was the name of the pizza, which y- which-
customer: Mm-hmm. agent: Another one was you, I guess you would get a discount if you ordered in Spanish at one point. customer: Yeah. Yeah.
4,552.786
4,566.366
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0485
Yeah
agent: Another one was you, I guess you would get a discount if you ordered in Spanish at one point. customer: Yeah. Yeah. agent: Uh, and then the one that really got a lot of attention was you introduced a pizza... I'm gonna say it because, you know, we, we don't bleep things out. La Chingona, I think. Chingona was th...
4,566.366
4,566.376
customer
eng
tr
unknown
other
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0486
... you guys translated as badass, but, uh, some stations, like Spanish language TV stations or radio stations, would not-
customer: Yeah. Yeah. agent: Uh, and then the one that really got a lot of attention was you introduced a pizza... I'm gonna say it because, you know, we, we don't bleep things out. La Chingona, I think. Chingona was the name of the pizza, which y- which- customer: Yeah
4,566.376
4,572.966
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0487
Yeah
agent: Uh, and then the one that really got a lot of attention was you introduced a pizza... I'm gonna say it because, you know, we, we don't bleep things out. La Chingona, I think. Chingona was the name of the pizza, which y- which- customer: Yeah agent: ... you guys translated as badass, but, uh, some stations, like ...
4,572.966
4,573.286
customer
eng
tr
unknown
host
0
0
0
0
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0488
... mention it on air because it was considered to be quite, uh, offensive.
customer: Yeah agent: ... you guys translated as badass, but, uh, some stations, like Spanish language TV stations or radio stations, would not- customer: Yeah
4,573.286
4,578.146
agent
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0489
Yeah. What's interesting is then that became the story. The story-
agent: ... you guys translated as badass, but, uh, some stations, like Spanish language TV stations or radio stations, would not- customer: Yeah agent: ... mention it on air because it was considered to be quite, uh, offensive.
4,578.146
4,581.446
customer
eng
en
unknown
host
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0490
Yeah
customer: Yeah agent: ... mention it on air because it was considered to be quite, uh, offensive. customer: Yeah. What's interesting is then that became the story. The story-
4,581.446
4,581.546
agent
eng
tr
unknown
host
0
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0491
... was no longer the pizza. The story was, why won't you let us say the name of this pizza? And, and we were able to, uh, convert that to, uh, to mentions, you know, to, uh, build the brand. And a- and again, it was the kinda thing that the customer resonated with. They say it commonly. It's a-
agent: ... mention it on air because it was considered to be quite, uh, offensive. customer: Yeah. What's interesting is then that became the story. The story- agent: Yeah
4,581.546
4,601.916
customer
eng
en
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0492
Yeah
customer: Yeah. What's interesting is then that became the story. The story- agent: Yeah customer: ... was no longer the pizza. The story was, why won't you let us say the name of this pizza? And, and we were able to, uh, convert that to, uh, to mentions, you know, to, uh, build the brand. And a- and again, it was the ...
4,601.916
4,601.976
agent
eng
tr
unknown
host
0
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Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0493
... common thing. And it's not a derogatory thing. It's actually, uh... When you use that expression, uh, if something's chingon, you know, it, the chingona, she's a fine, fine lady, you know. It's a term of endearment, to be honest-
agent: Yeah customer: ... was no longer the pizza. The story was, why won't you let us say the name of this pizza? And, and we were able to, uh, convert that to, uh, to mentions, you know, to, uh, build the brand. And a- and again, it was the kinda thing that the customer resonated with. They say it commonly. It's a- a...
4,601.976
4,617.646
customer
eng
en
unknown
other
0
0
0
0
0
0
0
0
0
0
0
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1
high
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0494
Got it
customer: ... was no longer the pizza. The story was, why won't you let us say the name of this pizza? And, and we were able to, uh, convert that to, uh, to mentions, you know, to, uh, build the brand. And a- and again, it was the kinda thing that the customer resonated with. They say it commonly. It's a- agent: Yeah c...
4,617.646
4,617.795
agent
eng
en
unknown
host
0
0
0
0
0
0
0
0
0
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1
high
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0495
... with you.
agent: Yeah customer: ... common thing. And it's not a derogatory thing. It's actually, uh... When you use that expression, uh, if something's chingon, you know, it, the chingona, she's a fine, fine lady, you know. It's a term of endearment, to be honest- agent: Got it
4,617.795
4,618.736
customer
eng
en
unknown
other
0
0
0
0
0
0
0
0
0
0
0
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1
high
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct
https://rss.art19.com/ep…00762e86fb433970
https://rss.art19.com/ep…e86fb433970_0496
Yeah.
customer: ... common thing. And it's not a derogatory thing. It's actually, uh... When you use that expression, uh, if something's chingon, you know, it, the chingona, she's a fine, fine lady, you know. It's a term of endearment, to be honest- agent: Got it customer: ... with you.
4,618.736
4,618.786
agent
eng
id
unknown
host
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
high
Llama-3.3-70B-Instruct_20260713T143033Z
meta-llama/Llama-3.3-70B-Instruct