id int64 1 3.45k | tweet stringlengths 5 307 | label int64 0 1 | domain stringclasses 11 values | sentiment stringclasses 6 values | emotion stringclasses 7 values | Severity int64 0 4 | Explain stringlengths 3 248 |
|---|---|---|---|---|---|---|---|
201 | @UconnectCares Iheart radio app doesn't work. Have opened 2 different tickets both were closed without being fixed. | 1 | cars | Neutral | anger | 1 | Iheart radio app doesn't work. Have opened 2 different tickets both were closed without being fixed. |
202 | @VW #VWCares , funny I don't feel like you do. Car still in shop. Letter not mailed to me yet that was generated on April 18th #notfeelingit | 1 | cars | negative | anger | 2 | funny I don't feel like you do. Car still in shop. Letter not mailed to me yet that was generated on April 18th #notfeelingit |
203 | @VW @vwcares FYI @BergeVolkswagen has a bad habit of listing cars as cert-preowned online, but they actually aren't. Duped me & friends #Phx | 1 | cars | negative | anger | 4 | has a bad habit of listing cars as cert-preowned online, but they actually aren't. Duped me & friends #Phx |
204 | @VW @QuirkCars some unauthorized work done on my engine now throwing a check engine light about a week later. Very upset. | 1 | cars | Negative | anger | 3 | some unauthorized work done on my engine now throwing a check engine light about a week later. Very upset. |
205 | why do my drl's keep going out? @VW | 1 | cars | Neutral | sadness | 1 | why do my drl's keep going out? |
206 | @Volkswagen @VW @GMA can't even begin to tell u how disappointed I am with VW. Brought a VW EOS last Sept and the engine is gone do 2 | 1 | cars | Negative | anger | 2 | can't even begin to tell u how disappointed I am with VW. Brought a VW EOS last Sept and the engine is gone do 2 |
207 | can't believe I have 76000 miles on my 2011 @VW CC & in need of a transmission. any advice @vwcares | 1 | cars | Neutral | sadness | 2 | in need of a transmission. any advice |
208 | @VW you did not resolve my issue. | 1 | cars | Negative | anger | 2 | you did not resolve my issue. |
209 | @VW my 2011 cc clutch pack feels like it shot. And clunks and shakes when I put it in reverse or park. And I'm not trynna pay $2500 | 1 | cars | negative | anger | 2 | my 2011 cc clutch pack feels like it shot. And clunks and shakes when I put it in reverse or park. And I'm not trynna pay $2500 |
210 | @vwcares How is it that every service center in the Chicagoland area is completely uncommitted to customer service? Never buying a VW again. | 1 | cars | Neutral | anger | 4 | How is it that every service center in the Chicagoland area is completely uncommitted to customer service? Never buying a VW again. |
211 | Thanks to Ken at @VWChicago for taking such good care of my Beetle, "Maggie"!! Your Service Dept is the BEST!! @VW https://t.co/bof6iarwPO | 0 | cars | Positive | joy | 0 | for taking such good care of my Beetle, "Maggie"!! Your Service Dept is the BEST! |
212 | @VW @VWGoA IT look like I will be getting a Whole New transmission for the VW jetta Hybrid 2013. #jettaHybrid #VWCares | 0 | cars | Positive | other | 0 | look like I will be getting a Whole New transmission for the VW jetta Hybrid 2013. |
213 | Why can VW NOT fix my car from the short that your serviceman caused during my recall, even with a case # from corp. #4thattempt @vwcares | 1 | cars | Neutral | anger | 4 | Why can VW NOT fix my car from the short that your serviceman caused during my recall, even with a case # from corp. #4thattempt |
214 | My clutch had been in my car for its entire life.... That's 365000 miles on one clutch #vw #germanmade | 0 | cars | Neutral | sadness | 0 | My clutch had been in my car for its entire life. |
215 | @vwcares thank you.. We solved the problem | 0 | cars | Positive | joy | 0 | thank you.. We solved the problem |
216 | @VW made me spend $1500 to have them fix a problem and they didn't get it fixed and they have the nerve to tell me it's normal. Frustrating | 1 | cars | Negative | anger | 4 | made me spend $1500 to have them fix a problem and they didn't get it fixed and they have the nerve to tell me it's normal. Frustrating |
217 | Hey @Yelp please revisit this review. The guy said it was for the location IN Montgomery-completely different city. https://t.co/X0YkyrhV8l | 1 | software | Positive | other | 1 | please revisit this review. The guy said it was for the location IN Montgomery-completely different city. |
218 | @Yelp how does some report an overly aggressive Yelp sales person who does not take no for an answer? | 0 | software | Positive | anger | 0 | how does some report an overly aggressive Yelp sales person who does not take no for an answer? |
219 | @vwcares my golf's aircon comp broke and I cant afford to fix it :( I love my vw but I am disappointed at its frailty at only 9 years old! | 1 | cars | Negative | sadness | 2 | my golf's aircon comp broke and I cant afford to fix it :( i love vw but I am disappointed at its frailty at only 9 years old! |
220 | I want @Yelp to have a number of TVs category because it is increasingly difficult to find places without TVs | 0 | software | Negative | sadness | 0 | I want @Yelp to have a number of TVs category because it is increasingly difficult to find places without TVs |
221 | thanks @VW for your fantastic car seizing up while driving causing me to spin out and almost die. | 1 | cars | negative | anger | 4 | thanks for your fantastic car seizing up while driving causing me to spin out and almost die. |
222 | So it's going to cost $7000 to fix the exhaust on my @VW 2009 Jetta, and only $300 is covered under warranty. Help @vwcares? | 1 | cars | negative | sadness | 2 | So it's going to cost $7000 to fix the exhaust on my @VW 2009 Jetta, and only $300 is covered under warranty. Help @vwcares? |
223 | @VW Unacceptable that at 74k the entire A/C system self-destructs and needs a $2k repair. #crapquality #usedtolovevw https://t.co/hpuqlyFvPE | 1 | cars | Negative | anger | 2 | Unacceptable that at 74k the entire A/C system self-destructs and needs a $2k repair. #crapquality #usedtolovevw |
224 | @vwcares I have a problem and my local VW did everything they could to help. Can you help me? | 1 | cars | neutral | sadness | 1 | I have a problem and my local VW did everything they could to help. Can you help me? |
225 | @Yelp hi there I verified my email account yesterday to claim my business but it's still not listed nor can I log in ? Many thanks | 1 | software | neutral | sadness | 1 | hi there I verified my email account yesterday to claim my business but it's still not listed nor can I log in ? |
226 | @yelpsupport @Yelp still can't claim my business .... What's going on ? Add contact number 01786396236 | 1 | software | neutral | sadness | 1 | still can't claim my business .... What's going on ? |
227 | Look @yelpsupport I promise to stop reviewing sperm banks for bad yogurt. So can you unban me now? | 0 | software | Negative | other | 0 | I promise to stop reviewing sperm banks for bad yogurt. So can you unban me now? |
228 | @painfadesaway thanks for the feedback. You should be able to continue to use https://t.co/j6qsVzQta7 by ignoring the download prompts | 0 | software | Positive | other | 0 | thanks for the feedback. You should be able to continue to use https://t.co/j6qsVzQta7 by ignoring the download prompts |
229 | @yelpsupport can you site the policy that allows this? | 0 | software | Neutral | other | 0 | can you site the policy that allows this? |
230 | @Yelp can we get the exact calculations for a business rating (for example if its 4 stars but actually 4.2) or do we use a 3rd party site? | 0 | software | Positive | other | 0 | can we get the exact calculations for a business rating (for example if its 4 stars but actually 4.2) or do we use a 3rd party site? |
231 | @Yelp @yelpsupport can you add a filter to show which businesses have changing tables?! #nycbabyproblems | 0 | software | Neutral | sadness | 0 | can you add a filter to show which businesses have changing tables? |
232 | @Yelp Suggestion: On the restaurant listing, it should specify whether dogs re welcomed or not. | 0 | software | Positive | sadness | 0 | On the restaurant listing, it should specify whether dogs re welcomed or not. |
233 | @LenovoSupport Where can I order Recovery Disks for a T520? Tx | 0 | electronics | Positive | other | 0 | Where can I order Recovery Disks for a T520? |
234 | @Yelp @yelpsupport deceiving for parents who try to find something out about a school. Makes your site worthless!!! | 1 | software | Negative | anger | 4 | deceiving for parents who try to find something out about a school. Makes your site worthless!!! |
235 | @Yelp I've had two legitimate reviews removed for the same business. Is there someone I can talk to about this? | 1 | software | Neutral | anger | 1 | I've had two legitimate reviews removed for the same business. Is there someone I can talk to about this? |
236 | @yelpsupport @Yelp Oh so you were there? Ok, got ya. It was all Wyndham. Maybe ask me first vs just taking stuff into your own hands. | 1 | software | Neutral | anger | 3 | Oh so you were there? Ok, got ya. It was all Wyndham. Maybe ask me first vs just taking stuff into your own hands. |
237 | So... I got a bad @Yelp review... but we think it's fake really whoever does this like really people lose their jobs over this kind of stuff | 1 | software | Negative | anger | 3 | So. I got a bad review. but we think it's fake really whoever does this like really people lose their jobs over this kind of stuff |
238 | @yelpsupport I noticed my phone was low on storage space and Yelp app was taking up 1GB. After deleting and reinstalling it went to 56MB. | 1 | software | Negative | sadness | 1 | I noticed my phone was low on storage space and Yelp app was taking up 1GB. After deleting and reinstalling it went to 56MB. |
239 | When a @yelp representative offers us "tools to improve" our rating, but those tools require financial commitment, it's extortion. | 1 | software | Positive | anger | 3 | When a representative offers us "tools to improve" our rating, but those tools require financial commitment, it's extortion. |
240 | @yelpsupport team! Help! I've tried three times to convey with your team to change my businesses' incorrect address. What do I do? | 1 | software | Positive | anger | 1 | team! Help! I've tried three times to convey with your team to change my businesses' incorrect address. What do I do? |
241 | @CourtneyPong if you can DM us a link to the listing, we'll check this out - thanks | 0 | software | Positive | other | 0 | if you can DM us a link to the listing, we'll check this out |
242 | Furious w/ @Yelp Salesman calls, tells us he can "fix" our reviews. We decline. Two days later another legit 5 star review is removed. #scam | 1 | software | Negative | anger | 3 | Furious w/ @Yelp Salesman calls, tells us he can "fix" our reviews. We decline. Two days later another legit 5 star review is removed. #scam |
243 | @WashPostClaire Bought Sunday delivery + digital last wk. Paper arrived, can't access online. Won't take credit card #, don't know acct. # | 1 | other | Negative | sadness | 1 | Bought Sunday delivery + digital last wk. Paper arrived, can't access online. Won't take credit card #, don't know acct. # |
244 | Had to stop using the @washingtonpost news app because it won't take my subscription password. Oh well. | 1 | other | Neutral | anger | 3 | Had to stop using the @washingtonpost news app because it won't take my subscription password. |
245 | @Medium Is there any way to create an internal (private) company publication that wouldn't be accessible to the public? (Password / Login) | 0 | software | Positive | other | 0 | Is there any way to create an internal (private) company publication that wouldn't be accessible to the public? |
246 | Why is it so freaking hard to add a story to a publication on @Medium? Every time, I get caught in a stream of errors and broken links | 1 | software | Negative | anger | 3 | Why is it so freaking hard to add a story to a publication on @Medium? Every time, I get caught in a stream of errors and broken links |
247 | Thank you @medium for a better H2 styling. I will actually use it now! | 0 | software | Positive | joy | 0 | Thank you for a better H2 styling. I will actually use it now! |
248 | @MediumSupport Following up on my 8/4 my tweet. My edit button doesn't display. Help. Reminder: you need to follow me to receive DM. | 1 | software | Negative | sadness | 1 | My edit button doesn't display. Help. |
249 | @Medium is it possible to integrate my medium account on my personal website with your API? | 0 | software | Neutral | other | 0 | is it possible to integrate my medium account on my personal website with your API? |
250 | hey @medium your report button no worky. | 1 | software | Negative | sadness | 1 | hey your report button no worky. |
251 | @Medium is offline mode ever coming to Android just like it did for iOS? | 1 | software | Positive | other | 1 | is offline mode ever coming to Android just like it did for iOS? |
252 | @Medium Lately, there is just one post in my Medium Digest instead of the selection I used to get. Is it you or I that has done this? | 1 | software | Neutral | sadness | 1 | there is just one post in my Medium Digest instead of the selection I used to get. Is it you or I that has done this? |
253 | @Medium You need an option to set a featured image without it appearing in the post | 0 | software | Neutral | other | 0 | You need an option to set a featured image without it appearing in the post |
254 | Hey @Medium why do you want permission to change my profile? That doesn't sound right. | 1 | software | neutral | sadness | 3 | why do you want permission to change my profile? That doesn't sound right. |
255 | @MediumSupport thanks. The other issue is that when you tap the comments icon, it triggers the next article load erroneously (mobile web) | 1 | software | negative | sadness | 1 | The other issue is that when you tap the comments icon, it triggers the next article load erroneously (mobile web) |
256 | @Medium - congratulations. You have reached popular status and the spamming has begun. https://t.co/VhmgMJWC7w | 1 | software | Positive | other | 2 | You have reached popular status and the spamming has begun. |
257 | @Medium Can't write a support ticket via mobile app: impossible if you don't recall your username and publication. Browser redirects to app. | 1 | software | Negative | anger | 1 | Can't write a support ticket via mobile app: impossible if you don't recall your username and publication. |
258 | i think @medium really needs the ability to follow people's Posts *AND/OR* people's Comments... | 0 | software | Positive | sadness | 0 | really needs the ability to follow people's Posts *AND/OR* people's Comments. |
259 | @medium Can I hide a post that I already published on medium without deleting that? | 0 | software | Negative | other | 0 | Can I hide a post that I already published on medium without deleting that? |
260 | @Medium howdy. Known bug? >> Huge white spaces on mobile, following an embed (Twitter) ... not duplicative on desktop | 1 | software | neutral | sadness | 1 | Huge white spaces on mobile, following an embed (Twitter) ... not duplicative on desktop |
261 | @Medium please add functionality to bookmark the reading-place ( not just article ); especially for the #longReads | 0 | software | Positive | sadness | 0 | please add functionality to bookmark the reading-place ( not just article ); especially for the #longReads |
262 | @Medium is there really no link to directly share a Medium article to LinkedIn or am I just missing it??? I see Facebook, Twitter.. | 1 | software | Negative | sadness | 1 | is there really no link to directly share a Medium article to LinkedIn or am I just missing it? |
263 | I'd like to see a feature in @Medium editing that swaps highlighted text with the private comment text. Would make for easier collaboration. | 0 | software | Positive | other | 0 | editing that swaps highlighted text with the private comment text. Would make for easier collaboration. |
264 | Dear @washingtonpost : I've been a print subscriber for 30 years. Now your website has kicked me out and customer service hung up on me. | 1 | other | negative | anger | 4 | Now your website has kicked me out and customer service hung up on me |
265 | @subscribetowapo signed up for the dig sub & every time I click I still get intercept :(. Any way to auto-bypass? https://t.co/ptqNYz08Ki | 1 | other | Neutral | sadness | 1 | signed up for the dig sub & every time I click I still get intercept :(. Any way to auto-bypass? |
266 | @HarrodsService sent an email regarding an item which arrived damaged and I haven't had a reply. I require a replacement asap | 1 | retail | Negative | anger | 1 | sent an email regarding an item which arrived damaged and I haven't had a reply. I require a replacement asap |
267 | @HarrodsService has the Star Wars Prop tour now closed.? Trying to book a tour. Tks | 1 | retail | Negative | other | 1 | has the Star Wars Prop tour now closed.? Trying to book a tour. |
268 | @Harrods hi does harrods sell hugo boss the scent shower gel. | 0 | retail | Neutral | other | 0 | hi does harrods sell hugo boss the scent shower gel. |
269 | @HarrodsService Hi is the Laura mercier finishing brush to use with Laura mercier face illuminator in store?i wanted to check in store | 0 | retail | Neutral | other | 0 | Hi is the Laura mercier finishing brush to use with Laura mercier face illuminator in store?i wanted to check in store |
270 | @HarrodsService so do you know when them item is back in stock thank you | 1 | retail | Positive | other | 1 | so do you know when them item is back in stock thank you |
271 | @HarrodsService Hi are the save the date emails for grotto 2016 bookings going out to reward card holders today? Haven't had one yet. Ta. | 1 | retail | Positive | other | 1 | Hi are the save the date emails for grotto 2016 bookings going out to reward card holders today? Haven't had one yet. |
272 | @HarrodsService staff have to be approved to have tea in The Georgian? Have been bringing family and friends for years! Felt very awkward | 1 | retail | negative | sadness | 2 | staff have to be approved to have tea in The Georgian? |
273 | @nationalgridus my bill is still messed up ?????? | 1 | services | Negative | anger | 2 | my bill is still messed up ? |
274 | @HarrodsService have you guys sent out your save the date emails for the Christmas Grotto yet? | 0 | retail | Positive | other | 0 | have you guys sent out your save the date emails for the Christmas Grotto yet? |
275 | @nationalgridus in NY is the most unorganized company with no respect for their customer's time. #badbusiness | 1 | services | Negative | anger | 4 | in NY is the most unorganized company with no respect for their customer's time. #badbusiness |
276 | Horrible customer service! @nationalgridus | 1 | services | Negative | anger | 4 | Horrible customer service! |
277 | @nationalgridus - Great Job! 3 power outages in 3 months! Oh, and thanks for responding to my DM that you requested last time. Sarcasm... | 1 | services | Positive | other | 4 | Great Job! 3 power outages in 3 months! Oh, and thanks for responding to my DM that you requested last time. Sarcasm. |
278 | Tryihg to figure out how asking your customers to be open from 8am to midnight. With NO time frame whatsoever is ok @nationalgridus | 1 | services | Negative | anger | 3 | Tryihg to figure out how asking your customers to be open from 8am to midnight. With NO time frame whatsoever is ok |
279 | @HarrodsService I have an assessment at HQ on Tuesday but still haven't received email with info? Can you help please? | 1 | retail | neutral | sadness | 1 | I have an assessment at HQ on Tuesday but still haven't received email with info? Can you help please? |
280 | @HarrodsService man in store swapped the phone case i took to the til for a very scratched one. Really disappointing and no response so far. | 1 | retail | Negative | anger | 2 | man in store swapped the phone case i took to the til for a very scratched one. Really disappointing and no response so far. |
281 | @nationalgridus why can't we get an update on when power will be restored in Marlboro MA? "We're working on it" isn't helpful | 1 | services | Neutral | anger | 2 | why can't we get an update on when power will be restored in Marlboro MA? "We're working on it" isn't helpful |
282 | @nationalgridus I'm moving out of state and need to stop my service as of September 15th at 8pm. How do I cancel my service? | 0 | services | Negative | other | 0 | I'm moving out of state and need to stop my service as of September 15th at 8pm. How do I cancel my service? |
283 | @nationalgridus My street just lost power... once again. Your phone line is busy, or also down. Boston Road in Andover MA. Please fix. | 1 | services | Neutral | anger | 1 | My street just lost power... once again. Your phone line is busy, or also down. |
284 | Power outage, joy. And @nationalgridus is claiming >5 customers affected but my entire condo assoc. (23 units, 80+ people) is without power. | 1 | services | Positive | anger | 1 | Power outage, joy. And @nationalgridus is claiming >5 customers affected |
285 | @nationalgridus incredibly beautiful day, no wind at all and the power is out. Fix it fast. #medford | 1 | services | Positive | other | 3 | incredibly beautiful day, no wind at all and the power is out. Fix it fast. #medford |
286 | Protip: we can't complain about people not paying for media if dealing with actual delivery/billing is misery when they do. @washingtonpost | 1 | other | Negative | anger | 3 | we can't complain about people not paying for media if dealing with actual delivery/billing is misery when they do. |
287 | @HarrodsService @Harrods I can't shop online....your website doesn't load. Help! #harrodsmoment | 1 | retail | Negative | anger | 1 | I can't shop online....your website doesn't load. Help! #harrodsmoment |
288 | @HarrodsService Has your Christmas shop opened yet? If so, where can I find it? | 0 | retail | Neutral | other | 0 | Has your Christmas shop opened yet? If so, where can I find it? |
289 | @HarrodsService tried many times to check out with the 10% off weekend yesterday and it didn't work! Can I still place my order with 10% off | 1 | retail | Neutral | sadness | 1 | tried many times to check out with the 10% off weekend yesterday and it didn't work! Can I still place my order with 10% off |
290 | @HarrodsService @Harrods I tried checking out the whole sunday but failed. Pls advise if I can still get the original discount! Thx! | 1 | retail | negative | sadness | 1 | I tried checking out the whole sunday but failed. Pls advise if I can still get the original discount! |
291 | @nationalgridus We're "homeless" in MA waiting on NG to install our electricity! Waiting on pre-checks!! Work Request 21643017 Help Please! | 1 | services | Positive | anger | 2 | We're "homeless" in MA waiting on NG to install our electricity! Waiting on pre-checks!! Work Request 21643017 Help Please! |
292 | @greavespg @nationalgridus did they have any info? It's eeerie outside! | 0 | services | Neutral | anger | 0 | did they have any info? It's eeerie outside! |
293 | @nationalgridus You guys know there is a #blackout in #Lynn #Massachusetts Is it affecting other cities as well? | 1 | services | Positive | other | 1 | You guys know there is a #blackout in #Lynn #Massachusetts Is it affecting other cities as well? |
294 | @HarrodsService where can I make a complaint about a member of your staff? I had an appalling service, makes me not want to shop here again. | 1 | retail | Negative | anger | 4 | where can I make a complaint about a member of your staff? I had an appalling service, makes me not want to shop here again. |
295 | @FTC @nationalgridus only gas provider in Bklyn how is that not monopoly? Provide TERRIBLE service b/c no comp. 8am-11:59pm apt window. WTF | 1 | services | Negative | anger | 3 | only gas provider in Bklyn how is that not monopoly? Provide TERRIBLE service b/c no comp. 8am-11:59pm apt window. WTF |
296 | @HarrodsService date ? can u keep me updated once thus arrived? | 0 | retail | Neutral | other | 0 | date ? can u keep me updated once thus arrived? |
297 | @HarrodsService hi, is your Christmas shop already open? | 0 | retail | Neutral | other | 0 | hi, is your Christmas shop already open? |
298 | @nationalgridus where is my bill for this month? | 1 | services | Neutral | other | 2 | where is my bill for this month? |
299 | @nationalgridus I have no water and the bill is current and paid. Can you do something about this? | 1 | services | Negative | sadness | 1 | I have no water and the bill is current and paid. Can you do something about this? |
300 | Hey @nationalgridus your reps become angry and demeaning when I show knowledge of my rights as a tenant. Is intimidation your policy? | 1 | services | Negative | anger | 3 | your reps become angry and demeaning when I show knowledge of my rights as a tenant. Is intimidation your policy? |
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