id int64 1 3.45k | tweet stringlengths 5 307 | label int64 0 1 | domain stringclasses 11
values | sentiment stringclasses 6
values | emotion stringclasses 7
values | Severity int64 0 4 | Explain stringlengths 3 248 |
|---|---|---|---|---|---|---|---|
301 | Dear @washingtonpost when you make me sign in then won't let me go back to article I just clicked on, huge #fail | 1 | other | negative | anger | 3 | Dear @washingtonpost when you make me sign in then won't let me go back to article I just clicked on, huge #fail |
302 | Love when @nationalgridus hangs up on you when you're trying to pay your bill! | 1 | services | Positive | other | 3 | Love when @nationalgridus hangs up on you when you're trying to pay your bill! |
303 | @Harrods I'm trying to enter the comp in your magazine app - but the link is broken - please help me | 1 | retail | neutral | sadness | 1 | I'm trying to enter the comp in your magazine app - but the link is broken - please help me |
304 | The lady running the iPad @Harrods in the @LouisVuitton_UK section was so rude and unhelpful. She's needs customer service lessons. | 1 | retail | Negative | anger | 4 | The lady running the iPad was so rude and unhelpful. She's needs customer service lessons. |
305 | I was really, really optimistic that the @nationalgridus app wouldn't suck, but boy was I wrong. | 1 | services | Negative | anger | 2 | I was really, really optimistic that the app wouldn't suck, but boy was I wrong. |
306 | Is this how you fix the exhaust of your @AlfaRomeoCares in #Belarus ? https://t.co/xmEAVQSu6O | 1 | cars | Negative | anger | 4 | Is this how you fix the exhaust of your in #Belarus ? |
307 | @washposthelp I want to cancel my subscription. How can I reach someone to do this? | 0 | other | Negative | other | 0 | no cause |
308 | @washposthelp Scrolling in iOS app becomes very laggy/stutters on ~3rd article. Making the app very unpleasant - any fixes coming? | 1 | other | Negative | sadness | 2 | Scrolling in iOS app becomes very laggy/stutters on ~3rd article. Making the app very unpleasant - any fixes coming? |
309 | @washingtonpost I'm seriously going to cancel my subscription if you don't fix this https://t.co/OVv4B5a6V5 | 1 | other | Negative | anger | 3 | I'm seriously going to cancel my subscription if you don't fix this |
310 | @TopmanAskUs still waiting for update pls. | 1 | apparel | neutral | sadness | 1 | still waiting for update pls. |
311 | @TopmanAskUs I have DM'd you, not heard back yet. | 1 | apparel | Neutral | sadness | 1 | I have DM'd you, not heard back yet. |
312 | @Topman is there a reason no Unidays codes are working on your website? #help #lastminutepresents | 1 | apparel | neutral | sadness | 2 | is there a reason no Unidays codes are working on your website? |
313 | @TopmanAskUs can you follow me so that I can DM you my info pls. | 0 | apparel | Positive | other | 0 | can you follow me so that I can DM you my info pls |
314 | @Topman it's not letting me DM. | 1 | apparel | Neutral | sadness | 2 | it's not letting me DM. |
315 | @washposthelp any update on this? Every time that ad appears your scrolling stutters and I read a different paper. And it appears a lot | 1 | other | Negative | sadness | 1 | any update on this? Every time that ad appears your scrolling stutters and I read a different paper. And it appears a lot |
316 | @TopmanAskUs I placed an order on the 5th of December have had details to say it has been dispatched and delivered however have got nothing? | 1 | apparel | Neutral | sadness | 2 | I placed an order on the 5th of December have had details to say it has been dispatched and delivered however have got nothing? |
317 | @Topman order number is 314635309 (two jeans). Parcel tracking number is RML0514765190A | 0 | apparel | Positive | other | 0 | order number is 314635309 (two jeans). Parcel tracking number is RML0514765190A |
318 | @aliceAHH Hi Alice, Please be advised that as there is no commitment to restock this garment, it's only available in the sizes shown. Thanks | 0 | apparel | Positive | other | 0 | Hi Alice, Please be advised that as there is no commitment to restock this garment, it's only available in the sizes shown. |
319 | @TopmanAskUs can you tell me when my collect in store order hasn't arrived?? Was due by 15th December! | 1 | apparel | Neutral | anger | 2 | can you tell me when my collect in store order hasn't arrived? |
320 | @Topman what's the point in paying for express delivery if you can't keep to it? Waste of time. | 1 | apparel | Negative | anger | 3 | what's the point in paying for express delivery if you can't keep to it? Waste of time. |
321 | @TopmanAskUs hi do you accept these vouchers in store? https://t.co/dBeSuWYN7u | 0 | apparel | Positive | other | 0 | hi do you accept these vouchers in store? |
322 | @TopmanAskUs hi, is it possible to buy a voucher for Topman Australia from the UK? Thanks. | 0 | apparel | Positive | other | 0 | hi, is it possible to buy a voucher for Topman Australia from the UK? |
323 | @TopmanAskUs I've messaged you and No reply | 1 | apparel | Negative | sadness | 1 | I've messaged you and No reply |
324 | @Topman still waiting for order 316778282, tracking says it's been delivered but it hasn't arrived | 1 | apparel | Neutral | sadness | 2 | still waiting for order 316778282, tracking says it's been delivered but it hasn't arrived |
325 | @Topman Hi Topman, before I checkout my items, my waist is 33inch, should I go for 32 or 34? Thanks! | 0 | apparel | Positive | other | 0 | Hi Topman, before I checkout my items, my waist is 33inch, should I go for 32 or 34? |
326 | @TopmanAskUs I. Need help.with an order | 0 | apparel | Neutral | other | 0 | I. Need help.with an order |
327 | @TopmanAskUs hi, I need to return some jeans I got my son, but I've lost the invoice, have email though as done online, can you help?? | 0 | apparel | Positive | sadness | 0 | hi, I need to return some jeans I got my son, but I've lost the invoice, have email though as done online, can you help? |
328 | @TopmanAskUs hey, could you possibly follow me so I can DM you? Thanks! | 0 | apparel | Positive | other | 0 | hey, could you possibly follow me so I can DM you? |
329 | @TopmanAskUs is there really nothing that can be done if I've taken tags off of Jeans to exchange. Bought only yesterday.. | 0 | apparel | Neutral | sadness | 0 | is there really nothing that can be done if I've taken tags off of Jeans to exchange. Bought only yesterday. |
330 | @Topman Placed an order online two days ago for delivery today paid for. Still no tracking number or details of delivery | 1 | apparel | Negative | sadness | 1 | an order online two days ago for delivery today paid for. Still no tracking number or details of delivery |
331 | @washposthelp have vaca stop hat resumes 12/31. Website wont change to resume 1/1. Help | 1 | other | neutral | sadness | 1 | have vaca stop hat resumes 12/31. Website wont change to resume 1/1. Help |
332 | I was just checking our news subscriptions, and I realized we subscribed to the print @washingtonpost, but never get the paper. | 1 | other | Neutral | sadness | 2 | I was just checking our news subscriptions, and I realized we subscribed to the print, but never get the paper. |
333 | @washposthelp I keep trying to subscribe to a print paper however keeps telling me the zipcode is out of range. Even if I try a DC ones. | 1 | other | Neutral | sadness | 1 | I keep trying to subscribe to a print paper however keeps telling me the zipcode is out of range. Even if I try a DC ones. |
334 | @washposthelp using the 'print edition' app on an iPad. Can you help me understand the benefit to the digital subscription? Thanks! | 0 | other | Positive | other | 0 | no cause |
335 | @BN_care will i still receive it in the 2-3 express delivery time frame? | 0 | retail | Neutral | other | 0 | will i still receive it in the 2-3 express delivery time frame? |
336 | @BN_care paid for expedited shipping guaranteed to be delivered today, now my package isn't expected to be delivered until tomorrow. | 1 | retail | Neutral | anger | 2 | paid for expedited shipping guaranteed to be delivered today, now my package isn't expected to be delivered until tomorrow. |
337 | @BNBuzz how is it that a pre-order actually takes longer to get than if I were to just go to the store the day of the release to buy it??? | 1 | retail | Neutral | anger | 2 | how is it that a pre-order actually takes longer to get than if I were to just go to the store the day of the release to buy it? |
338 | @BNBuzz can I complain to you about the coffee I just received? | 1 | retail | Negative | anger | 3 | can I complain to you about the coffee I just received? |
339 | @BN_care Y'all sent me the wrong book and I can't even find your email address. This book is for college so, kinda need it ASAP... | 1 | retail | Negative | anger | 2 | Y'all sent me the wrong book and I can't even find your email address. |
340 | Why are there two WaPo apps? @washposthelp | 1 | other | Neutral | other | 1 | Why are there two WaPo apps? |
341 | @washingtonpost new subscriber, but my password is not accepted on a different device from the one I used to subscribe. | 1 | other | Negative | sadness | 1 | new subscriber, but my password is not accepted on a different device from the one I used to subscribe. |
342 | @washposthelp I had to reset it in the process of subscribing yesterday. New password worked on laptop, but not on phone. | 1 | other | Neutral | sadness | 1 | I had to reset it in the process of subscribing yesterday. New password worked on laptop, but not on phone. |
343 | @BNBuzz lost my business lost my business today. Not sure why you don't match online prices in store... | 1 | retail | Negative | anger | 3 | lost my business lost my business today. Not sure why you don't match online prices in store. |
344 | @BN_care i understand the why. But the fact is i can have a book shipped overnight cheaper than picking it up in your store | 1 | retail | Neutral | anger | 1 | i understand the why. But the fact is i can have a book shipped overnight cheaper than picking it up in your store |
345 | @BNBuzz is recalling the adapter to the nook 7 that breaks. I threw it away, it was dangerous,suck to be me,no replacement. Not happy w/7. | 1 | retail | Negative | anger | 2 | is recalling the adapter to the nook 7 that breaks. I threw it away, it was dangerous,suck to be me,no replacement. Not happy w/7. |
346 | @nookBN @BNBuzz I can't find any information about this on b the website. Please provide link. | 1 | retail | neutral | sadness | 1 | I can't find any information about this on b the website. Please provide link. |
347 | @BN_care any suggestions for Spanish Language for beginners ? I know nothing other than these words Hola, Amigos & Hombres ! | 0 | retail | Neutral | other | 0 | any suggestions for Spanish Language for beginners ? I know nothing other than these words Hola, Amigos & Hombres ! |
348 | @subaru_usa it's in asheville off tunnel road | 0 | cars | Neutral | other | 0 | it's in asheville off tunnel road |
349 | @ShortFormErnie when I hit their paywall @washingtonpost won't let me sign in on mobile using Amazon Prime. The button just doesn't work | 1 | other | negative | anger | 1 | when I hit their paywall won't let me sign in on mobile using Amazon Prime. The button just doesn't work |
350 | @subaru_usa We've had a new '17 Impreza for about 7 weeks. Our Avg MPG is WAY below what is advertised. What do we do? | 1 | cars | Neutral | anger | 1 | We've had a new '17 Impreza for about 7 weeks. Our Avg MPG is WAY below what is advertised. What do we do? |
351 | @subaru_usa I own a 2015 outback. Going to a snow area next week. Does an Outback use chains or cables? | 0 | cars | Neutral | other | 0 | I own a 2015 outback. Going to a snow area next week. Does an Outback use chains or cables? |
352 | @AlfaRomeoCares Does the #Giulia come with a compact/fullsize spare? I know the Quadrifoglio has a tire repair kit. | 0 | cars | Neutral | other | 0 | Does the #Giulia come with a compact/fullsize spare? I know the Quadrifoglio has a tire repair kit. |
353 | Excuse me @NBASTORE but how come there's no @DeAndre all star merchandise? I really wanted to get a jersey | 1 | apparel | Negative | anger | 1 | but how come there's no @DeAndre all star merchandise? I really wanted to get a jersey |
354 | RESTOCK WHITE JIMMY BUTLER JERSEY IN MEDIUM SIZES ITS BEEN LIKE 3 MONTHS!! @NBASTORESupport | 1 | apparel | negative | anger | 2 | RESTOCK WHITE JIMMY BUTLER JERSEY IN MEDIUM SIZES ITS BEEN LIKE 3 MONTHS! |
355 | @BMW Plus, Bluetooth in my @subaru_usa just arbitrarily stopped Bluetoothing, so I hadda listen to the radio. Blah. At least I look cute. | 1 | cars | negative | sadness | 1 | Bluetooth in my @subaru_usa just arbitrarily stopped Bluetoothing |
356 | @subaru_usa will be calling customer service after work. | 0 | cars | Neutral | other | 0 | will be calling customer service after work. |
357 | @NBASTORE if I ordered something right now&paid for next business day by noon shipping would it get here tomorrow or does it have to process | 0 | apparel | Neutral | other | 0 | if I ordered something right now&paid for next business day by noon shipping would it get here tomorrow or does it have to process |
358 | I really hate the fact that the @NBASTORE isn't selling the #KembaWalker All-Star jersey online. Or even the shooting shirt. Why? @hornets | 1 | apparel | Negative | anger | 3 | I really hate the fact that the @NBASTORE isn't selling the #KembaWalker All-Star jersey online. Or even the shooting shirt. Why? |
359 | @NBASTORESupport they said I have to reach the account department | 0 | apparel | Neutral | other | 0 | they said I have to reach the account department |
360 | Went to buy my girls some @warriors gear. Seriously @NBASTORESupport ?? https://t.co/JBCa2stQO8 | 1 | apparel | Negative | anger | 2 | Went to buy my girls some @warriors gear. Seriously @NBASTORESupport ? |
361 | @subaru_usa no response yet multiple people have complained about the same exact thing. | 1 | cars | Negative | anger | 2 | no response yet multiple people have complained about the same exact thing. |
362 | @subaru_usa this apple car play is an absolute joke | 1 | cars | negative | anger | 2 | this apple car play is an absolute joke |
363 | @NBASTORE do you have this in store i'm planning to stop by tomorrow or online only? | 0 | apparel | Negative | other | 0 | do you have this in store i'm planning to stop by tomorrow or online only? |
364 | Why cant the crossbars be stowed after moving the rear bar to the back most position? Did I do something incorrectly? @subaru_usa #Outback | 1 | cars | Neutral | sadness | 1 | Why cant the crossbars be stowed after moving the rear bar to the back most position? Did I do something incorrectly? |
365 | @subaru_usa My maps no longer can get me through Boston- what do i need to do to update this? | 1 | cars | Negative | sadness | 1 | My maps no longer can get me through Boston- what do i need to do to update this? |
366 | Hey any update on the Porzingis authentic road jersey sitch @NBASTORE @NBASTORESupport | 1 | apparel | Neutral | other | 1 | Hey any update on the Porzingis authentic road jersey sitch |
367 | @NBASTORE when can I buy a framed copy of that @Giannis_An34 dunk on @StephenCurry30 ? | 0 | apparel | Neutral | other | 0 | when can I buy a framed copy of that @Giannis_An34 dunk on @StephenCurry30 ? |
368 | @NBASTORESupport any idea what time the actual store opens? | 0 | apparel | Neutral | other | 0 | any idea what time the actual store opens? |
369 | @SubaruCustCare @CRcars did, told no warranty, wait till thrs for rview. Called again, left #, still waiting on call back. No case # given. | 1 | cars | Negative | anger | 2 | did, told no warranty, wait till thrs for rview. Called again, left #, still waiting on call back. No case # given. |
370 | @subaru_usa messed up my oil change and now I have oil everywhere | 1 | cars | Negative | sadness | 4 | messed up my oil change and now I have oil everywhere |
371 | @subaru_usa Already have been to one of your dealerships but the car I wanted to buy had been sold before I got there | 1 | cars | Neutral | sadness | 1 | Already have been to one of your dealerships but the car I wanted to buy had been sold before I got there |
372 | @subaru_usa @SubaruCustCare trying to create mysubaru account, get VIN error and to contact support | 1 | cars | negative | sadness | 1 | trying to create mysubaru account, get VIN error and to contact support |
373 | @subaru_usa Can your car stop for kids bikes dogs cats backing out of driveways? | 0 | cars | Negative | other | 0 | Can your car stop for kids bikes dogs cats backing out of driveways? |
374 | @subaru_usa hello I have a 2012 impreza and I love it. My driver seat back is broken down after 1 year and 12000 miles 32000 total 2nd owner | 1 | cars | neutral | sadness | 1 | My driver seat back is broken down after 1 year and 12000 miles 32000 total 2nd owner |
375 | @tomt79 Sorry to see that has happened Tom! Did you buy the jacket online or from an official UK Superdry store? | 0 | apparel | Negative | sadness | 0 | Sorry to see that has happened Tom! Did you buy the jacket online or from an official UK Superdry store? |
376 | So, I'm now having to check my @subaru_usa Forester's oil each month. Put 4 quarts in today, got about 2 out. #smh | 1 | cars | Negative | anger | 2 | So, I'm now having to check my @subaru_usa Forester's oil each month. Put 4 quarts in today, got about 2 out. #smh |
377 | @subaru_usa question.. just received email about exclusive one time event for new Impreza. But no information where is when??? | 1 | cars | Negative | sadness | 1 | question.. just received email about exclusive one time event for new Impreza. But no information where is when? |
378 | @SubaruCustCare sitting at DMV for last 2 hours, 60 people still ahead of me, thanks Subaru for not turning in my old plates. | 1 | cars | Positive | other | 2 | sitting at DMV for last 2 hours, 60 people still ahead of me, thanks Subaru for not turning in my old plates. |
379 | @subaru_usa @SubaruCustCare I bought a new Impreza on 2/8 and traded in my 2012. They payoff check for my previous loan only went out today? | 1 | cars | Neutral | anger | 2 | I bought a new Impreza on 2/8 and traded in my 2012. They payoff check for my previous loan only went out today? |
380 | @SubaruCustCare Did this about 3 hours ago. Haven't heard anything yet. | 1 | cars | Neutral | sadness | 1 | Did this about 3 hours ago. Haven't heard anything yet. |
381 | @Superdry_Care what happens when u send an item back thats the wrong size & mark the card for a replacement to be sent but nothing turns up? | 1 | apparel | Negative | anger | 3 | what happens when u send an item back thats the wrong size & mark the card for a replacement to be sent but nothing turns up? |
382 | @OffTheRails42 We certainly can! What item are you looking for? Do you know the size you require & the stores you're able to visit? Thanks! | 0 | apparel | Positive | other | 0 | We certainly can! What item are you looking for? Do you know the size you require & the stores you're able to visit? |
383 | @Superdry Bullring. Heard of customer service? You left a tag on my coat. Go to get it removed and I'm treated like a criminal. #NoGoodwill | 1 | apparel | Negative | anger | 3 | Heard of customer service? You left a tag on my coat. Go to get it removed and I'm treated like a criminal. #NoGoodwill |
384 | Hey @Superdry your shirt looks really nice but this band on the inside cuff (and in the neck) is super scratchy!! https://t.co/bgPSKBYknO | 1 | apparel | negative | sadness | 3 | your shirt looks really nice but this band on the inside cuff (and in the neck) is super scratchy! |
385 | @Superdry_Care found a jacket online but want to check if it's available today in your stratford store, could you help? | 0 | apparel | Positive | other | 0 | found a jacket online but want to check if it's available today in your stratford store, could you help? |
386 | @Superdry_Care Is there a way to find your store music playlist? There's 1 song we heard in your store last week & can't remember the name! | 0 | apparel | Neutral | other | 0 | Is there a way to find your store music playlist? |
387 | @JoeAllpress Oh no, that's not good! Did you buy the coat online or from an official Superdry store Joe? | 0 | apparel | Negative | sadness | 0 | Oh no, that's not good! Did you buy the coat online or from an official Superdry store Joe? |
388 | @Superdry hi was wondering if u can help me i bought a superdry coat online in January have only wore it few times the pocket has ripped | 1 | apparel | neutral | sadness | 1 | hi was wondering if u can help me i bought a superdry coat online in January have only wore it few times the pocket has ripped |
389 | @Superdry_Care my order hasn't shipped at all | 1 | apparel | Neutral | anger | 2 | my order hasn't shipped at all |
390 | @turbotax fuck you | 0 | software | Negative | anger | 0 | fuck you |
391 | @TeamTurboTax It's too late for that. :( Thought I could use Federal refund towards State but guess not. Not pleased. | 1 | software | Positive | anger | 2 | It's too late for that. :( Thought I could use Federal refund towards State but guess not. Not pleased. |
392 | Please @TeamTurboTax, situation ended up being a mess and need a refund of software. That's all. Been bounced around your site for an hour. | 1 | software | Negative | anger | 2 | situation ended up being a mess and need a refund of software. |
393 | 8. @turbotax It also improperly imported my data from e*trade and kept thinking it hadn't gotten all the information needed. | 1 | software | Neutral | anger | 4 | It also improperly imported my data from e*trade and kept thinking it hadn't gotten all the information needed. |
394 | @TeamTurboTax I just got charged $37 for my state filing when you said it was free before 3/16. Wtf I want a refund. Super shady. | 1 | software | Positive | anger | 4 | I just got charged $37 for my state filing when you said it was free before 3/16. Wtf I want a refund. Super shady. |
395 | I've been massively disappointed in @TurboTax for years. Does anyone have a better recommendation? | 1 | software | Negative | anger | 2 | I've been massively disappointed in @TurboTax for years. Does anyone have a better recommendation? |
396 | @turbotax Used TT for over 10 yrs; not impressed w/ 2016. "Interview" felt less thorough and not at all sure we got all of our deductions. | 1 | software | Negative | anger | 2 | Used TT for over 10 yrs; not impressed w/ 2016. "Interview" felt less thorough and not at all sure we got all of our deductions. |
397 | @turbotax I'd rather file a return that didn't claim the HSA than pay y'all $71 for a service that could be free without that form | 1 | software | Positive | anger | 2 | I'd rather file a return that didn't claim the HSA than pay y'all $71 for a service that could be free without that form |
398 | @TeamTurboTax I cant bc of security reasons. I dont think im ever using your company again. | 1 | software | Negative | anger | 2 | I dont think im ever using your company again. |
399 | @turbotax where do I include the Pennsylvania estimated taxes I paid in 2016. There's no place for it that I can see. | 1 | software | Negative | other | 1 | where do I include the Pennsylvania estimated taxes I paid in 2016. There's no place for it that I can see |
400 | @SquareUK Now accept card payments with Square in the UK! It's about time! https://t.co/GKAAEORwcr | 0 | software | Positive | anger | 0 | Now accept card payments with Square in the UK! It's about time! |
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