input stringlengths 13 433 | label stringclasses 77 values |
|---|---|
The app says that I got cash in an ATM and I didn't | cash withdrawal not recognised |
What is the top up code for? | verify top up |
i did not get any money but still was charged | wrong amount of cash received |
When can I expect my new card to get here? | card delivery estimate |
What to do if my card has been used without my permission? | compromised card |
My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be. | card payment wrong exchange rate |
Is it possible to get a new card in China? | card about to expire |
i need help finding the auto top up option. | automatic top up |
Are you available in my country? | country support |
I heard that you support more than one type of fiat currency, would you tell me which ones please? | fiat currency support |
How come I got charged extra for withdrawing cash? | cash withdrawal charge |
I was charged twice for an in-store purchase that I thought was declined. My App says that it's still pending for one of the payments. Please make sure one of the charges is removed. | transaction charged twice |
My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money! | cash withdrawal not recognised |
I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please? | top up failed |
How do I top up using my card? | topping up by card |
I won't be pleased unless I get a Mastercard. | visa or mastercard |
How do I discontinue my account? | terminate account |
is there a limit for top up? | top up limits |
Seems like my top up has been cancelled | top up reverted |
My account is new why can I not top up | pending top up |
How quickly can I transfer something to China? | transfer timing |
I entered the pin incorrectly too many times and now it is blocked. Can you help? | pin blocked |
I think I forgot my passcode | passcode forgotten |
Where in the app do I link a new card? | card linking |
Why hasn't payment gone through yet? | pending card payment |
Help me unblock my account. I entered the PIN wrong too many times. | pin blocked |
Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere. | failed transfer |
I want to see what this fee is on my card payment. | card payment fee charged |
Someone must have found my card details as I don't recognize these transactions. | compromised card |
According to the app, I got cash from an ATM but I haven't made any transactions. | cash withdrawal not recognised |
How long will it take to refund me | Refund not showing up |
Why is my card being declined when I try to do a top-up? How can this be immediately resolved? | top up failed |
Canceling my order is what I need to do right now. | request refund |
I need a new card, my old card is expiring. | card about to expire |
My things were stolen and I need to know if I can still use this app. | lost or stolen phone |
I want to use my card, how would I activate it? | activate my card |
why must I prove ID | verify my identity |
I think the exchange rate for the cash I withdrew was wrong. | wrong exchange rate for cash withdrawal |
What does the €1 fee mean? | extra charge on statement |
What documents do I need to get together to verify my identity? | verify my identity |
The refund I asked for isn't showing up | Refund not showing up |
I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up. | request refund |
My top-up didn't work. | top up failed |
Where did my top-up go? I can't find it in my wallet | topping up by card |
I noticed the exchange rate for cash withdrawal isn't right. | wrong exchange rate for cash withdrawal |
My card no longer works. | card not working |
I know there's money in my account, why did my account decline me? | declined card payment |
Is an auto top-up option available? | automatic top up |
What does the bank charge for lost or stolen card replacements? | order physical card |
why would i be declined if i had money iin my account | declined cash withdrawal |
I cant find my card. | lost or stolen card |
Why did I get charged more for using my card? | card payment fee charged |
How many purchases can I make with one disposable card? | disposable card limits |
How can I make my card ready to use? | activate my card |
I transferred some funds but I don't see it | balance not updated after bank transfer |
Why is my refund not showing up on the statement? | Refund not showing up |
I have been charged a fee for getting cash | cash withdrawal charge |
Can you please check the exchange rate when I was getting cash? | wrong exchange rate for cash withdrawal |
what cards can i use to add money to my account | supported cards and currencies |
I am having a slight problem with my American express in apple play, can you help me fix the problem with top up? | apple pay or google pay |
Help me verify my identity. | unable to verify identity |
Will it cost extra to add money to an international card? | top up by card charge |
From what countries can I use an account? | country support |
why is there a fee for the transfer I made? | transfer fee charged |
DO you know the reason for the identity check? | why verify identity |
What can I do if my passcode won't work? | passcode forgotten |
I already have a card and want to link it | card linking |
My throwaway virtual card won't work | virtual card not working |
I'd like to get a Visa card, please. | visa or mastercard |
I have an incorrect charge and would like a refund. | request refund |
Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it? | pending transfer |
Why was my ATM withdrawal cancelled? | declined cash withdrawal |
I'm not sure how to provide my identity. | unable to verify identity |
There is a direct debit payment I don't recognize. | direct debit payment not recognised |
I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on? | transfer fee charged |
My top-up hasn't gone through, what happened? | top up failed |
I would like to close my account, as I'm not happy. | terminate account |
always exchanging currencies, do you offer a discount? | exchange charge |
Can I withdraw money in my hometown currency while on holiday without any additional fees? | wrong exchange rate for cash withdrawal |
Verifying the top-up seems like a hassle. | verify top up |
How do I activate my new card I just got? | activate my card |
Where can I sign up for a virtual card? | getting virtual card |
What do I do if my Google pay top up isn't working? | apple pay or google pay |
Card delivery services? Where? | order physical card |
Why is the payment I made still pending? | pending card payment |
Who is giving me my money? | verify source of funds |
If my card payment isn't working what do I do? | declined card payment |
Where is my PIN? | get physical card |
The amount of money I pushed at the atm machine did not come out of the machine. | wrong amount of cash received |
I deposited a cheque, why isn't my balance showing that I did? | balance not updated after cheque or cash deposit |
Someone might have access to my card! There are some strange payments showing up on my account. What do I do? | card payment not recognised |
Is there a reason my new card hasn't arrived? | card arrival |
How long is the transfer? | transfer timing |
Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening. | declined cash withdrawal |
My top-up was declined | top up failed |
Lost password | passcode forgotten |
I just got a new card how do I get it to start working? | activate my card |
How many digits identify the top-up verification code? | verify top up |
What's the limit on total number of cards I can have? | getting spare card |
It's requiring me to verify my identity? | why verify identity |
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