input stringlengths 13 433 | label stringclasses 77
values |
|---|---|
I can't enter my passcode. | passcode forgotten |
My phone was stolen, what should I do? | lost or stolen phone |
Where is the option to top up with a cheque? | top up by cash or cheque |
Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP. | lost or stolen card |
Can you explain the transfer fee that I was charged? | transfer fee charged |
Do you have the option for a disposable virtual card? | get disposable virtual card |
Can you provide me a disposable virtual card? | get disposable virtual card |
Why does it matter that I prove my identity? | why verify identity |
I withdrew some cash and the exchange rate seems to be wrong. | wrong exchange rate for cash withdrawal |
Why is the app showing a still pending message on a withdraw that has already been done? | pending cash withdrawal |
A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear. | pending transfer |
There is a direct debit transaction on my statement that I think is not mine. How do I remove? | direct debit payment not recognised |
Can you explain your refund policy, please? | request refund |
Will it cost me to get a second card? | getting spare card |
With my credit card i would like to transfer money. | topping up by card |
Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days. | pending transfer |
Why would a transfer to a beneficiary not go through? | beneficiary not allowed |
I am missing a refund amount on my account. | Refund not showing up |
Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it? | cancel transfer |
My money transfer has not yet occurred | pending transfer |
Is there a reason why top-up needs verifying? | verify top up |
I need my PIN unlocked. | pin blocked |
How do i secure a top-up card? | verify top up |
What apps can I use to top up my account? | top up by cash or cheque |
Help me activate my card. | activate my card |
How can I unblock my PIN? | pin blocked |
I tried entering my pin several times incorrectly. Why isn't my pin working? | pin blocked |
How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently? | transfer timing |
Why is my physical card not working? | card not working |
I was double-charged for a transaction | transaction charged twice |
Why am I charged a fee when using my debit or credit card? | card payment fee charged |
Is it possible that my card payment was reverted? | reverted card payment? |
Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge. | cash withdrawal charge |
Will my card be here soon? | card delivery estimate |
Help! The app has an ATM withdrawl that I didn't make. | cash withdrawal not recognised |
I paid with my card and ended up being charged a fee. | card payment fee charged |
What happens after my card expires? | card about to expire |
top up not completed | pending top up |
My top-up hasn't gone through | pending top up |
I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed. | transfer fee charged |
My top-up was cancelled, could my bank be the problem? | top up reverted |
Will this app allow me to exchange currencies? | exchange via app |
What steps do I have to go through in order to activate my new card? | activate my card |
Help me order my card. | order physical card |
How much are you going to charge me if I top up my US card? | top up by card charge |
I topped up but the app denied it | top up failed |
How do I get my refund back? | request refund |
At what cash machines can I change my PIN? | change pin |
Why is my transfer appearing as "pending"? | pending transfer |
i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer. | transfer not received by recipient |
I had a problem with my card payment, can you help? | declined card payment |
Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied. | declined cash withdrawal |
Do you charge for sending more cards? | getting spare card |
I couldn't pay with card in a shop | declined card payment |
I am upset with your service. Please delete my account. | terminate account |
I have been trying unsuccessfully to top-up my card. Is the system down or not working properly? | top up failed |
I have been double charged | transaction charged twice |
Can I add money to top up my account via a bank transfer? | transfer into account |
I want to get few more physical cards | getting spare card |
Am I allowed to carry an additional card? | getting spare card |
Are there charges for using a bank card to top up | top up by card charge |
I topped up but my money is not showing. Why is that? | top up reverted |
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller. | Refund not showing up |
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days. | pending transfer |
I believe there is a mistake because a payment I didn't make shows in my app. | card payment not recognised |
I need to set up an account for my daughter, how would I do that? | age limit |
I ordered my card but it still isn't here | card arrival |
Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible? | cancel transfer |
What currencies and cards do you support? | supported cards and currencies |
Is payment required to get a card of my own? | order physical card |
How was I charged extra when I used my card to pay? | card payment fee charged |
Why is my transfer still pending? | pending transfer |
when will the balance on my account change form a transfer | balance not updated after bank transfer |
What kind of security protects my money? | verify source of funds |
Where should I look for my PIN number at? | get physical card |
I tried to make a purchase in the store but my card was declined. | declined card payment |
The ATM didn't give me enough money! I asked for more than it gave. What do I do? | wrong amount of cash received |
How can many disposable cards can I have per day? | disposable card limits |
what is the word? | direct debit payment not recognised |
I would like to get an account for my child. | age limit |
I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?! | transfer fee charged |
Please help me set up a new PIN. | change pin |
My card is not able to be activated how do I get it to work? | activate my card |
Please help me with my card. It won't activate. | activate my card |
For the identity verification, what do you need? | verify my identity |
I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on? | reverted card payment? |
Is there any way I can get more physical cards to use with my account? | getting spare card |
I did not get all the cash at ATM. | wrong amount of cash received |
Can I see my available money? | verify source of funds |
Why is identity verification required? | why verify identity |
I am inquiring about why there was an extra fee charged when I used an ATM. | cash withdrawal charge |
Which countries do you currently support? | country support |
How old do my kids need to be to open an account? | age limit |
Is it possible to get a card when i'm not in the UK? | country support |
I want some extra physical cards. | getting spare card |
When did you start charging to make a withdrawal? How much is it now? I always thought it was free. | cash withdrawal charge |
Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it? | pending top up |
I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer. | failed transfer |
I have a payment which has not been approved. | pending card payment |
How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this? | declined cash withdrawal |
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